ManualsPro aVIGILON AVIGILON H5A-FE-xx Fisheye IP Camera User Guide

AVIGILON H5A-FE-xx Fisheye IP Camera User Guide

June 1, 2024
aVIGILON

AVIGILON H5A-FE-xx Fisheye IP Camera User Guide
AVIGILON H5A-FE-xx Fisheye IP Camera

Fisheye Camera Web Interface User Guide

Avigilon H5A Fisheye IP Camera Model:

H5A-FE-xx

Introduction

Avigilon High Definition IP cameras include a web interface that allows you to view the live video and configure the camera through a web browser.

Before you access the web interface, make sure all the procedures described in the camera installation guide have been completed.

Tip: Features and options are disabled if they are not supported by the camera.

System Requirements

The following browsers are recommended when accessing the web interface from any Windows, Mac, or mobile device:

  • Mozilla Firefox version 96.0.2 (64-bit) or later
  • Google Chrome™ version 97.0.4692.71 (64-bit, official build) or later
  • Microsoft Edge version 97.0.1072.76 (64-bit, official build) or later

Note: The web interface may work with older or unsupported browsers, but this has not been tested.

Other Web Interface Guides

Check out these other Web Interface Guides for other types of Avigilon cameras:

  • IP Camera Web Interface Guide — for H5A cameras, H5SL cameras, and many more.
  • H6 Camera Web Interface User Guide — for H6A cameras and H6X cameras.
  • PTZ Camera Web Interface Guide — for pan, tilt, and zoom cameras.
  • Multi-Head Camera Web Interface Guide — for dual head and multisensor cameras.
  • H4 and H5 Pro Camera Web Interface Guide — for high resolution Pro cameras.
  • Video Intercom Web Interface Guide — for H4 Video Intercoms.
  • APD Sensor Web Interface Guide — for Avigilon presence detectors.

Accessing the Camera Web Interface

After the camera has been installed, you need the camera’s IP address to access the web interface. The IP address can be found in the following:

  • The Avigilon Control Center (ACC) software — Open the Setup tab to see the details of the selected camera.
  • Motorola Solutions’ Camera Configuration Tool (CCT) — Go to the Network tab to see the details of the selected cameras.

Once you have the IP address, complete the following procedure to access the web interface:

Note: The web browser must be configured to accept cookies or the camera web interface will not function correctly.

  1. On a computer with access to the same network as the camera, enter the camera’s IP address into a web browser: http:/// For example: http://192.168.1.40/
  2. You will automatically be prompted to enter your username and password to access the camera. If the device is in the factory default state and was manufactured after January 1, 2020, you will be asked to create a user with administrator privileges before the device will be operational. For more information, see Creating the Initial User and Logging In below.

Creating the Initial User and Logging In

Important: You must create a user with administrator privileges before the camera is operational.

When logging into the camera for the first time, you will be redirected to the Add User page to create an administrator user:

  1. Enter a new User Name or keep the default administrator name.
  2. Enter a new Password for the user. We recommend using a complex and unique password. Avoid using an empty password as they are not supported across all platforms and devices.
  3. Confirm the new password.
  4. For the first user, Administrator must be selected in the Security Group drop-down menu.
  5. Click Apply. After creating the user, you will be asked to login.

Logging In

Cameras manufactured before January 1, 2020, have a default username and password you can use to log in.

You will automatically be prompted to enter your username and password to access the camera.

  • If the camera is in the factory default state and was manufactured after January 1, 2020, you will be asked to create a user with administrator privileges before the camera will be operational. Use these credentials when logging in.
  • The default username for most cameras is administrator with no password

Tip: It is recommended that you add a password after your first login. For more information, see Editing Users and Passwords on page 36.

Live View

After you log in, the first page you see is the Live View. The Live View contains an image panel that displays the live video stream.

Use the menu links in the top-left corner to navigate through the web interface. Click Live View any time to return to this page.

Tip: Features and options are disabled if they are not supported by the camera.

Saving a Still Image

If you see the Save Still to SD Card button from the Live View page, the camera supports the ability to take snapshots of live video from the web interface.

To use this feature, the following settings are required for the camera:

  • There is an SD card inserted in the camera. For more information, see the camera’s installation guide. Saving an image to the SD card is not supported if you are using FIPS Level 3 encryption with a CryptR micro card inserted in the SD slot.
  • The camera’s onboard storage settings are enabled on the Storage page. For more information, see Storage on page 31.
  • The camera’s video format must be set to MJPEG in the Compression and Image Rate page. For more information, see Compression and Image Rate on page 24.

Once all the requirements have been met, you can click Save Still to SD Card and the image that is displayed in the Live View page is automatically saved to the SD card.

To download the snapshot, see Downloading Recorded Video from the Web Interface on page 32.

Setup

Note: Certain options are not displayed if they are not supported by the camera model you are using or if you do not have the required user permissions.

The factory default settings allow you to use the camera or encoder immediately after installation. If you have special requirements, you can customize the settings through the web interface. In the top-left menu area, click Setup to display all the available setup pages.

A Restore Defaults button is available on each setup page to restore the factory default settings.

Be aware that some settings are only available through the camera’s web interface and cannot be changed in the network video management software.

General

When you select Setup, the first page you see is the General page. The General page allows you to set the camera’s identity.

Tip: Features and options are disabled if they are not supported by the camera.

Note: If a camera with video analytics or unusual motion detection is physically moved or adjusted, or if the focus or zoom level is changed, reset the learning progress to provide accurate results. If the camera’s image rate and compression or display settings are updated, the learning progress may reset automatically.

  1. In the Name field, give the camera a meaningful name.

  2. In the Location field, describe the camera’s location.

  3. From the View Perspective drop-down list, select the mounting orientation that the fisheye camera is installed in.

    • Ceiling — The camera is mounted to a ceiling and is looking down on a scene.
    • Wall — The camera is mounted to a wall and is looking horizontally at a scene. Self-learning video analytics, Unusual Activity Detection (UAD), and tamper detection are currently not supported on wall mounted H5A Fisheye cameras.

  4. Select the Disable device status LEDs check box to disable the LED indicators located on the camera.

  5. From the Mode drop-down list, select the mode that the camera will operate in.
    This option is only displayed for higher bandwidth usage cameras.

    • Full Feature — This is the standard operating mode. Offers the full functionality of the camera.

    • High Framerate — This mode will use the maximum image rate possible but will disable selflearning video analytics, Unusual Motion Detection (UMD), and tamper detection on 4K (8 MP) and 12 MP H5A Fisheye.
      Models Features Impacted by High Framerate
      12 MP H5A Fisheye Cameras: Increased maximum frame rate
      12.0W-H5A-FE-xx: Self-learning video analytics and tamper disabled
      Unusual Motion Detection (UMD) disabled

    • No Video Analytics — This mode will disable smart analytics. This option is for deployments where camera based video analytics would interfere with other analytics integrations.

  6. From the Mode drop-down list, select a dewarp streaming mode option to add additional dewarped fisheye video streams to the default 360° fisheye view. The following dewarping options are ideal options for dewarped views when connecting the H5A Fisheye camera to a 3rd party VMS:

    • Dewarp Streaming 90 x 4 — This dewarping mode will transmit 5 streams from the fisheye camera, including the default 360° fisheye stream plus four 90° streams. The four 90° streams comprise of the entire 360° view.

    • Dewarp Streaming 120 x 3 — This dewarping mode will transmit 4 streams from the fisheye camera, including the default 360° fisheye stream plus three 120° streams. The three 120° streams comprise of the entire 360° view.

    • Dewarp Streaming 180 x 2 — This dewarping mode will transmit 3 streams from the fisheye camera, including the default 360° fisheye stream plus two 180° streams. The two 180° streams comprise of the entire 360° view.

    • Full Feature — This is the standard operating mode. Offers the full functionality of the camera.
      The dewarp streaming options are not available when Full Feature is selected.

    • High Framerate — This mode will use the maximum image rate possible but will disable selflearning video analytics, Unusual Activity Detection (UMD), and tamper detection on 4K (8 MP), 12 MP H5A Fisheye cameras.
      Note:

    • If you select a dewarp streaming mode setting, the H5A Fisheye cameras will automatically disable self-learning video analytics, Unusual Activity Detection (UAD), and tamper detection. The 12 MP H5A Fisheye camera maximum frame rate will be reduced to 15 fps.

    • After a dewarp streaming mode has been enabled, each stream can have camera settings applied to each stream or to all of the streams. Each stream will be referred to as a Head and can have settings applied to individual heads or to all heads. For more information, see Changing Settings for Each Fisheye Dewarped Video Stream on page 40.

  7. H5A Fisheye Cameras, When a Dewarp Streaming Mode is Enabled
    In the Dewarp Streaming Rotation field, set the rotation of the dewarped fisheye streams by degrees. This setting will only rotate the dewarped streams and will not change the default 360° stream’s rotation.

  8. Select any of the Overlay Setting check boxes to display and stamp that information on the camera’s video stream. The options are:

    • Display Date
      Selecting the Display Date check box also enables the Date Format drop- down list. From the list, choose the date format which will be used to display the date.

    • Display Time

    • Display GMT Offset

    • Display Name

    • Display Location

  9. In the Time Settings area, select how the camera keeps time.

    • If you prefer to manually set the camera’s date and time, enter the time zone on this page.

    • Select the Automatically adjust clock for Daylight Savings Time check box, if required.

    • If you prefer to auto-synchronize the camera’s date and time with an NTP server, the NTP server must be configured. Click on the (Configure NTP Server) link at the bottom of the page to be redirected to the Network page.
      For more information on configuring the NTP server, see Step 7 under Network below.
      CAUTION — The time setting must always be current or the ACC software will reject the video stream from the camera. To ensure that the time is always current you should do one of the following:

    • Set up NTP on the DHCP server used by the ACC software.

    • Use a valid public NTP server.

    • Manually set the correct time in the Time Settings fields.

  10. Click Apply to save your settings.

Network

On the Network page, you can change how the camera connects to the server network and choose how the camera keeps time.

  1. 1. At the top of the page, select how the camera obtains an IP address:

    • Obtain an IP address automatically: select this option to connect to the network through an automatically assigned IP address.
      The IP address is obtained from a DHCP server. If it cannot obtain an address, the IP address will default to addresses in the 169.254.x.x range.

    • Use the following IP address: select this option to manually assign a static IP address.

    • IP Address: Enter the IP Address you want to use.

    • Subnet Mask: Enter the Subnet Mask you want to use.

    • Default Gateway: Enter the Default Gateway you want to use.

  2. Select the Disable setting static IP address through ARP/Ping method check box to disable the
    ARP/Ping method of setting an IP address.

  3. If the camera supports IPv6, select the Enable IPv6 check box to configure the following settings.
    Note: Enabling IPv6 does not disable IPv4 settings.
    a. Ensure the Accept Router Advertisements check box is checked if using Stateless Address Auto-Configuration.
    b. From the DHCPv6 State drop-down list, select one of the following:

    • Auto: DHCPv6 state is determined by router advertisements (RA).
      Note: The Accept Router Advertisements setting must be enabled for this setting to perform as expected.

    • Stateful: the camera receives IP address, DNS and NTP information from the DHCPv6 server.

    • Stateless: the camera only receives DNS and NTP information from the DHCPv6 server.
      It does not accept an IP address from the DHCPv6 server.

    • Off: the camera does not communicate with the DHCPv6 server.
      c. In the Static IPv6 Addresses field, enter the preferred IPv6 address.

    • Click + for additional addresses.

    • Click — to remove an address.
      To change the prefix length, enter the preferred IPv6 address using Classless Inter-Domain
      Routing (CIDR) notation. For example, 2001:db8::1/32 would indicate the address prefix is 32-bits long.
      By default, the prefix length is set to /64.
      Note: The configured prefix length may not display correctly in the web interface, but the prefix used by the camera will be the configured length.
      d. In the Default Gateway field, enter the Default Gateway you prefer to use. You can only assign a Default Gateway if RA is disabled.
      The IPv6 addresses that can be used to access the camera are listed under the Current IPv6 Addresses area.

  4. If you need to customize the hostname, enter it in the Hostname field.

  5. In the DNS Lookup area, select how the camera will obtain a Domain Name System (DNS) server address.

    • Obtain DNS server address automatically: select this option to automatically find a DNS server.
    • Use the following DNS server addresses: select this option to manually set DNS server addresses. You can set up to three addresses:
    • Preferred DNS server: assign the address of the preferred DNS server in this field.
    • Alternate DNS server 1: (optional) assign the address of an alternate DNS server to this field. In the case that the preferred server is not available, the camera will attempt to connect to this server.
    • Alternate DNS server 2: (optional) assign the address of another alternate DNS server
      to this field. In the case that both the preferred server and the first alternate server are
      unavailable, the camera will attempt to connect to this server.

  6. In the Control Ports area, you can specify which control ports are used to access the camera. You can enter any port number between 1 and 65534. The default port numbers are:

    • HTTP Port: 80
      If you want to limit camera access to secure connections only, clear the Enable HTTP connections check box. HTTP Port access is enabled by default.

    • HTTPS Port: 443

    • RTSP Port: 554

    • RTSP Replay Port: 555

  7. In the NTP Server area, indicate if you want the camera to use an NTP server to keep time.
    a. Select the NTP source to use for keeping time:

    • Always use Avigilon Control Center NTP Server. Select this option if you want the camera to keep time through the Avigilon Control Center™ software only.

    • Always use external NTP server. Select this option if you want to use an external NTP server only. Then configure the NTP server to use.

    • Use Avigilon Control Center Server with a failover external NTP. By default, Avigilon cameras keep time through the Avigilon Control Center software and will use an external NTP Server when not connected to an ACC server, if one is configured.
      b. If you are using an external NTP server, select how the server is configured:

    • DHCP.

    • Manual. Select this option and then enter the server address in the NTP Server field.

  8. In the MTU area, set the Maximum Transmission Unit (MTU) size in bytes. Enter a number between the available range displayed on the right. You may want to lower the MTU size if your network connection is slow.

  9. In the Ethernet Setting area, set the Speed & Duplex for your network connection. The Autonegotiation (default) setting is the preferred setting for most cameras, and will negotiate the optimal speed and duplex setting for your network connection. If necessary, you can manually select the speed and duplex setting for your connection.

  10. In the Security area, set the Minimum TLS version that the camera should use for encrypting the communication between camera and server and block older TLS versions that should not be used.

    • TLS 1.3 is recommended for increased security.
      Note: Please verify that this is supported by your VMS before enabling this option.

    • TLS 1.2 can be selected if it is required for backwards compatibility.
      Note: Some cameras may also have the TLS 1.1 options, which can be selected if it is required for backwards compatibility.

  11. Click Apply to save your settings.

Configuring 802.1x Port-Based Authentication

If your network switch requires 802.1x port-based authentication, you can set up the appropriate camera credentials so that the video stream is not blocked by the switch.

  1. In the left-menu pane, select Network > 802.1x.

  2. On the Configure 802.1x Profiles page, select the preferred authentication method. You can configure
    multiple profiles. Be aware that you can only enable one profile at a time.
    From the EAP Method drop-down list, select one of the following and complete the related fields:

    • Select PEAP for username and password authentication.
    • Configuration Name: give the profile a name.
    • EAP Identity: enter the username that will be used to authenticate the camera.
    • Password: enter the password that will be used to authenticate the camera.
    • Authenticate Server: check this box if you need to add a certificate.
    • Select EAP-TLS for certificate authentication.
    • Configuration Name: give the profile a name.
    • EAP Identity: enter the username that will be used to authenticate the camera.
    • TLS Client Certificates: select the PEM-encoded certificate file to authenticate the camera.
    • Private Key: select the PEM-encoded private key file to authenticate the camera.
    • Private Key Password: if the private key has a password, enter the password here.
    • Click Upload Files and the TLS client certificate and private key are uploaded to the camera. The uploaded files are used to generate a unique certificate to authenticate the camera. The unique certificate is displayed in the Uploaded Certificate field.

  3. Click Save Config to save the authentication profile.
    If this is the first profile added to the camera, it is automatically enabled.
    Saved configurations are listed under Saved 802.1x Configurations.

Switching 802.1x Authentication Profiles
To use a different authentication profile, select the saved configuration then click Enable.

Deleting an 802.1x Authentication Profile
To delete one of the authentication profiles, select the saved configuration then click Remove.

Configuring SNMP

You can use the Simple Network Management Protocol (SNMP) to help manage cameras that are connected to the network. When SNMP is enabled, camera status information can be sent to an SNMP management station.

On the SNMP page, you can configure the camera’s SNMP settings and choose the status information that is sent to the management station page. For more details on the status information or traps that will be sent, see the camera’s Management Information Base (MIB) file on the Avigilon website: http://avigilon.com/supportanddownloads.

  1. In the left-menu pane, select Network > SNMP.

  2. On the SNMP page, select the Enable SNMP check box.

  3. From the Version drop-down list, select the preferred SNMP version. Be aware that both versions can be configured, but only one can be enabled at a time:

    • SNMP v2c: Using SNMP v2c, you can make a request to the camera for status information through an SNMP Get request and receive trap notifications from the camera.
      In the SNMP v2c Settings area, select the Enable Traps check box to enable traps from the camera.
      a. Read Community: enter the read community name for the camera. The name is used to authenticate SNMP traffic. Only SNMP management stations with the same read community name will receive a response from the camera.
      b. Trap Destination IP: enter the IP address of the management station where the traps will be sent.
      In the Available Traps area, select the traps that will be sent:

    • Temperature Alert: a trap notification will be sent when the camera temperature rises above or falls below the supported threshold. A notification will also be sent when the camera temperature returns to normal.

    • Camera Tampering: a trap notification will be sent when the camera’s video analytics detects a sudden scene change.

    • Edge Storage Status: a trap notification will be sent when the status of the SD card changes.

    • SNMP v3: Using SNMP v3, you can request status information through an SNMP Get request.
      SNMP v3 does not support traps.
      SNMP v3 offers greater security by allowing you to set a username and password for the camera. This camera uses SHA-1 type authentication and AES type encryption.
      In the SNMP v3 Settings area, complete the following:
      a. Username: enter the username that the management station must use when sending the SNMP Get request to the camera.
      b. Password: enter the password the management station must use with the chosen username.

  4. Click Apply to save your changes.

Configuring DSCP

Differentiated services or DiffServ is a computer networking architecture that specifies a simple and scalable mechanism for classifying and managing network traffic and providing quality of service (QoS) on modern IP networks. DiffServ can, for example, be used to provide low-latency to critical network traffic, such as voice or streaming media, while providing simple best-effort service to non-critical services, such as web traffic or file transfers.

DiffServ uses a 6-bit differentiated services code point (DSCP) in the 8-bit differentiated services field (DS field) in the IP header for packet classification purposes. The DS field replaces the outdated IPv4 TOS field. Each DSCP value represents a QoS class, also known as a behavior aggregate. DiffServ is a coarse-grained, class-based mechanism for traffic management.

On the DSCP page you can activate the DSCP feature, choose values for the traffic types listed below, and restore values to default.

  1. In the left-menu pane, select Network > DSCP.

  2. In the DSCP area, the Activate feature checkbox is selected by default. Clear the Activate feature checkbox and click Apply to disable DSCP.

  3. In the ONVIF protcol drop-down menu, click to select one of the options:
    a. DF (0)
    b. CS2 (16) (This is the default option.)

  4. In the Web interface drop-down menu, click to select one of the options:
    a. DF (0)
    b. AF21 (18) (This is the default option.)

  5. In the SNMP protocol drop-down menu, click to select one of the options:
    a. DF (0)
    b. CS2 (16) (This is the default option.)

  6. In the Primary Stream drop-down menu, click to select one of the options:
    a. CS3 (24)
    b. AF31 (26)
    c. CS4 (32)
    d. AF41 (34) (This is the default option.)

  7. In the Secondary Stream drop-down menu, click to select one of the options:
    a. CS3 (24)
    b. AF31 (26)
    c. CS4 (32)
    d. AF41 (34) (This is the default option.)

  8. In the Tertiary Stream drop-down menu, click to select one of the options:
    a. CS3 (24) (This is the default option.)
    b. AF33 (30)

  9. In the Replay Stream drop-down menu, click to select one of the options:
    a. CS3 (24) (This is the default option.)
    b. AF33 (30)
    c. CS4 (32)
    d. AF43 (38)

  10. Click Apply to save your changes.

  11. Click Restore Defaults and then click Apply to restore the DSCP values to their default settings.

Note: In case of Primary, Secondary, Tertiary and Replay Stream, it is very important to prepare and setup stream traffic. In case of stream over TCP (one common socket with RTSP), the DSCP value will be taken from the Primary stream and propagated to the other streams. Setting up a stream over UDP enables the user to specify different DSCP values for all streams.

IP Filter

On the IP Filter page, you can control which IP addresses are able to connect to your camera.
If enabled, you have the option to limit IP addresses in 2 ways:

  • Deny Access to specific IP addresses or range of addresses.
  • Allow Access only to specific IP addresses or range of addresses.

Important: If you choose to filter IP access using the Allow Access option, make sure that you configure the correct addresses to be allowed or you may be locked out of your camera.

  1. In the left menu pane, select Network > IP Filter.

  2. Select the Enable IP Filter checkbox to enable IP filtering.

  3. At the top of the page, select how the camera should filter IP addresses:

    • Allow Access: select this option to only allow access to the specific IP address entries you will make below. Be sure that you add the correct IP address entries or you may be locked out of your camera.
    • Deny Access: select this option to deny access to the specific IP address entries you will make below. This is the default option.

  4. Add all the IP Filter Entries that you would like to either deny or allow access:
    a. In the IPv4, IPv6 or CIDR range field that appears, enter the IPv4, IPv6 or CIDR range of IP addresses that you would like to filter.
    b. Click + to add additional entries to the IP filter list and continue to add additional entries to the list until you have added all of the necessary IP addresses to be filtered.
    Tip: You can add up to 256 IP Filter Entries.

  5. Click Apply to save your settings.
    Note: If you have denied or not allowed access to the IP address you are currently using to connect to your camera, your web interface connection will close after you click Apply.

  6. Click Restore Defaults and then click Apply to restore the IP Filter to it’s default settings.

Security Settings

For greater network communication security, you can enable compliance with the Federal Information
Processing Standard (FIPS) 140-2 Level 1 or Level 3 Security Requirements for Cryptographic Modules for server and camera communication.

Note:

  • FIPS 140-2 Level 1 requires the purchase of a FIPS camera license.
  • FIPS 140-2 Level 3 on cameras with an onboard TPM requires the purchase of a FIPS camera license.
  • FIPS 140-2 Level 3 on cameras without an onboard TPM requires the purchase of a CRYPTR micro card. The CRYPTR card must be inserted into the camera’s SD card slot before it can be enabled.

  1. In the left menu pane, select Network > Security to navigate to the Security Settings page.

  2. In the Encryption Engine drop-down list, select the type of encryption to use:

    • OpenSSL is the default option for encryption.
    • FIPS 140-2 enables FIPS 140-2 level 1 encryption.
    • NXP TPM enables the onboard trusted platform module (TPM) to securely store your encryption keys. Only cameras that come with the onboard NXP TPM will display this option.
    • CRYPTR micro enables the installed CRYPTR card to securely store your keys, meeting FIPS 140-2 level 3 requirements.
      Important: Switching the setting to CRYPTR micro will cause the camera to generate a new key and self-signed certificate. Some certificate and key management may be required when you enable this setting. If your previous keys were signed by a certificate authority (CA), the newly generated keys will also need to be signed by the
      CA to keep the connection to your camera secure.
      The Camera Configuration Tool (CCT) can be used to generate a Certificate Signing
      Request (CSR) from the camera and to upload the signed certificate back to the camera. For more information, see the Camera Configuration Tool User Guide.

  3. Click Apply to save your settings.
    Important: Changing this setting on your camera will require your camera to reboot and you will lose the video stream for that time. Avigilon recommends that you apply this setting during non-critical operating times.

Once CRYPTR encryption is enabled, you can access the CryptR Log page by selecting it in the side menu. When the CRYPTR micro’s internal audit log reaches 80% capacity, entries are automatically pulled from the CRYPTR micro, logged to the camera’s syslog, and the CRYPTR micro’s audit log is cleared out. The CryptR Log page will only show entries that haven’t been logged to the camera’s syslog yet.

Note: If the CRYPTR micro card is ejected or becomes unusable while it is inserted in the camera and enabled, the camera will restart in FIPS 140-2 mode. If the card is re-inserted into the camera, CRYPTR micro will need to be re-selected as the Encryption Engine to continue using the CryptR micro card to store your keys.

Enabling SRTP Streaming

SRTP streaming allows the camera to stream via SRTP encryption to Video Management Systems that also support SRTP. To enable SRTP streaming, the camera must have the correct firmware installed.

Note: Using SRTP for third-party integrations may require additional steps. For information on configuring SRTP streaming when using third-party integrations, refer to the manufacturer’s documentation.

Requirements

  • SRTP streaming requires an HTTP connection.
    You can enable HTTP connections in your camera’s web interface. For instructions, see Network on page 8.

  • SRTP streaming requires an OpenSSL library connection and does not work with FIPS 140-2 or NXP TPM.
    You can change the encryption engine to use OpenSSL on the Security page in your camera’s web interface. For instructions, see Security Settings on the previous page.

  • SRTP streaming requires a Unicast and Multicast over UDP connection.

Managing Certificates

On the Certificates page, administrators can manage certificates. Certificates are used to authenticate devices and encrypt communication over the network.

In the Certificates area, you can view the following information:

  • Cert ID: Used to uniquely identify the certificate.
  • Subject: The entity a certificate belongs to: a machine, an individual, or an organization.
  • Issuer: The entity that verified the information and signed the certificate.
  • Algorithm: This contain a hashing algorithm and a digital signature algorithm.
  • Expiry Date: The date when the certificate expires.
  • Type: The type of certificate, i.e., trusted or not trusted.

Downloading Certificates

  1. To download a Certificate, select it from the list.
  2. Click the Download button.
    Certificates are downloaded as .pem files.

Removing Certificates

  1. To remove a Certificate, click the Remove button.
  2. Click the OK button.

Downloading Certificate Signing Requests

  1. To download the Certificate Signing Request (CSR), click the download CSR button and enter the following information:
    • Common Name: The primary hostname of the server.
    • Alternative Name: The alternative values associated with the certificate, e.g., email address, IP addresses, URIs, DNS names.
    • (Optional) Organization: The name of the organization requesting the certificates.
  2. Click the Download button to download the CSR.

Uploading Certificates

  1. To upload a certificate, click Upload Cert.
    a. Certificate: click Choose File to upload a certificate.
    b. Private key: click Choose File to upload a private key.
    c. Private key password: enter the private key password.

  2. Click the Upload button to upload the Cert.

Uploading CA Certificates

  1. Click the Upload button to upload the certificate.

  2. To upload a CA certificate, click Upload CA Cert.
    a. CA Certificate: click Choose File to upload a CA certificate.
    b. CA Certificate ID: enter the CA certificate ID.

  3. Click the Upload button to upload the CA certificate.

Image and Display

Tip: Features and options are disabled if they are not supported by the camera.

Note: If a camera with video analytics or unusual motion detection is physically moved or adjusted, or if the focus or zoom level is changed, reset the learning progress to provide accurate results. If the camera’s image rate and compression or display settings are updated, the learning progress may reset automatically.

On the Image and Display page, you can control the camera’s day/night and exposure settings.

The Image and Display page includes an image panel that displays the camera’s live video stream. When you click Apply to save your changes, the video stream is updated to use the new settings.

Below the image panel, the following information is displayed on the right

  • Current Exposure
  • Current Gain
  • Current Iris
  • Last Known Light Level

Many Avigilon High Definition IP cameras have electronic zoom and focus controls, and you can set the camera’s zoom and focus through this page as well.

  1. 1. Use the Zoom slider to adjust the camera’s zoom position.

    • To zoom in, move the slider towards the right.
    • To zoom out, move the slider towards the left.

  2.  To manually focus the camera, use the Focus buttons:

    • To focus towards zero:
    • Click << to take a large step.
    • Click < to take a small step.
    • Click 0 to focus at zero.
    • To focus towards infinity:
    • Click >> to take a large step.
    • Click > to take a small step.
    • Click Inf to focus at infinity.
    • If available, click Auto Focus to let the camera focus itself.
      Note: Once the focus is manually set, it will not change.

  3. If the camera becomes defocused while in monochrome mode at night, adjust the IR Focus Offset slider to compensate for the focus shift caused by the built-in or external IR illuminators.

  4. To set how the camera compensates for the environmental lighting conditions, define the following settings:

    • Day/Night Mode: Use the Day/Night Mode drop-down list to set how the video image switches between day and night mode.

    • Automatic: When the light level is above the day/night threshold, the video image will be in color. When the light level goes below the day/night threshold, the camera will automatically open the IR cut filter and switch to monochrome mode. If IR illuminators are enabled, they also turn on.

    • Check the Restore Automatic after Timeout box to automatically restore the Day/Night mode to Automatic after a certain timeout period. The Timeout field can be assigned a value between 5s and 3600s for the timeout period.

    • Use the Day/Night Threshold slider to set the day/night threshold. Move the slider to select the light level when the camera switches between day mode and night mode. The slider is only available when the Day/Night Mode setting is set to Automatic.
      The slider may display one of the following values:

    • Day/Night Threshold (EV): The slider value is in Exposure Values (EV).
      In day mode, the last known light level is displayed under the image panel and is also shown as a blue bar on the Day/Night Threshold slider.

    • Day/Night Threshold (gain dB): The slider value is in decibels (dB).

    • Use the Hysteresis setting to refine the threshold offset.

    • Choose Low when the camera should switch from day to night in scenes where the difference between light and dark levels are small.

    • Choose High when the camera should switch modes when the difference between light and dark levels are large.

    • The default value is Medium.

    • Color: The video image will always be in color.

    • Monochrome: The video image will always be monochrome.

    • External: The camera will open the IR cut filter and switch to monochrome mode based on the digital input circuit state.
      Note: The default digital input circuit state is configured on the Digital Inputs and Outputs page. For more information, see Digital Inputs and Outputs on.

    • Day/Night Delay (seconds): Set the delay time, in seconds, before the Day/Night mode switch is made once the set threshold is reached.

    • Enable IR LED in Night Mode: You can manually enable or disable the IR illuminators that are installed on the camera. If unchecked, the IR LEDs will not turn on in Night mode.

    • Enable Adaptive IR Compensation: You can enable automatic infrared adjustments through
      Adaptive IR Compensation. This allows the camera to automatically adjust the video image for saturation caused by IR illumination.

    • Show Auto Contrast ROI: Enabling this option allows you view and select the region of interest. The contrast is automatically adjusted based on the selected region.

    • Enable Night Visibility Check: You can manually enable or disable the night visibility check on a camera. The night visibility check, when enabled, performs a periodic test switching between day/night mode to check if there is sufficient light level to switch from night mode to day mode.
      When disabled, the camera will use a less optimal method to determine if the light level is sufficient to switch to day mode.
      Note: Disabling the night visibility check could delay the camera from transitioning between night and day modes and make the transition time less optimal. For example, the camera stays in night mode 30 minutes longer than it needs to.

  5. To adjust the exposure of the image, adjust the Exposure Settings:

    • Flicker Control: If your video image flickers because of fluorescent lights around the camera, you can reduce the effects of the light by setting the Flicker Control to the same frequency as your lights. Generally, Europe is 50Hz and North America is 60Hz.
      Note: Resetting this control will stop the video stream for a few seconds.

    • Enable Wide Dynamic Range: You can enable automatic color adjustments through Wide
      Dynamic Range (WDR). This allows the camera to adjust the video image to accommodate scenes where bright light and dark shadow are clearly visible.

    • Exposure: You can allow the camera to control the exposure by selecting Automatic, or you can set a specific exposure rate.
      Note: Increasing the manual exposure time may affect the image rate.

    • Exposure Offset: This is an advanced setting that allows you to compensate for unusual lighting conditions by setting an exposure offset value. Negative values result in a persistently darker image, and positive values result in a persistently brighter image.

    • Maximum Exposure: You can limit the automatic exposure setting by selecting a maximum exposure level. The Maximum Exposure drop-down list is only available when the Exposure setting is set to Automatic.
      By setting a maximum exposure level for low-light situations, you can control the camera’s exposure time to let in the maximum amount of light without creating blurry images.

    • Priority: You can set Max Image Rate or Exposure as the priority.

    • When set to Max Image Rate, the camera will maintain the set image rate as the priority and will not adjust the exposure beyond what can be recorded for the set image rate.

    • When set to Exposure the camera will maintain the exposure setting as the priority, and will override the set image rate to achieve the best image possible.

    • Maximum Iris: You can limit the largest iris opening the lens will use by setting a maximum iris opening. This value is an f-number. It is also given in EV relative to the widest possible opening of the lens. This setting is only available when the Iris setting is set to Automatic.
      The iris opening also affects how much of the scene is in focus. The smallest f-number (0 EV) sets the iris to the widest possible opening. This allows the most light into the camera, but places less of the scene in focus. Larger f-numbers (negative EV) result in a smaller maximum opening, placing more of the scene in focus. The camera will automatically correct for the decreased light by using a higher gain or a longer exposure time.

    • Preferred Iris: You can set an ideal iris opening to give a well-exposed and well-focused image in the most frequent lighting conditions. This value is an f-number. It is also given in EV relative to the widest possible opening of the lens. This setting is only available when the Iris setting is set to Automatic.
      Note:       The Preferred Iris value must be less than or the same as the Maximum Iris value.
      The smallest f-number (0 EV) sets the iris to the widest possible opening. This allows the most light into the camera, but places less of the scene in focus. Larger f-numbers (negative EV) result in smaller openings, placing more of the scene in focus. The camera will automatically correct for the decreased light by using a higher gain or a longer exposure time.

    • Backlight Compensation: If your scene has areas of intense light that cause the overall image to be too dark, you can enable Backlight Compensation to achieve a well-exposed image.

    • Iris: You can allow the camera to control the iris by selecting Automatic, or you can manually set it to Open or Closed.

    • Maximum Gain: You can limit the automatic gain setting by selecting a maximum gain level.
      By setting the maximum gain level for low-light situations, you can maximize the detail of an image without creating excessive noise in the images.

    • Equalization: This setting allows you to adjust the camera image to equalize the color difference between warm and cold objects. A lower value will make the warm objects more noticable. Increasing the value will result in a more balanced video image.

  6. Click Apply to save your changes.

Adjustments

On the Adjustments page, you can control the video image color, contrast, and brightness settings.

The Adjustments page also includes an image panel that displays the camera’s live video stream. When you click Apply to save your changes, the video stream is updated.

Tip: Features and options are disabled if they are not supported by the camera.

  1. In the left menu pane, select Image and Display > Adjustments.

  2.  Adjust the video image as required.
    You can either use a preset configuration, or you can create your own custom configuration. Use the
    Preset drop-down list to select the preferred configuration:
    a. Avigilon: This preset provides the recommended balance of brightness and color for video surveillance.
    b. Standard: This preset is configured for general day/night changes in an indoor or outdoor scene.
    c. Vivid: This preset provides increased color and brightness for a more saturated image.
    d. Custom: Select this option to manually adjust the following image settings:
    Note: The Brightness and Contrast settings are disabled if Wide Dynamic Range is enabled.

  3. Saturation: You can adjust the video’s color saturation by entering a percentage number.

  * creates a black and white image, while 100 creates intense color images.
2.  **Sharpness:** You can adjust the video’s sharpness by entering a percentage number.
  * applies the least amount of sharpening, while 100 applies the most sharpening to make the edges of objects more visible.
3.  **Brightness:** You can adjust the video’s brightness by entering a percentage number.
  * creates a dark image, while 100 creates a light-filled image.
4.  **Contrast:** You can adjust the video’s contrast by entering a percentage number.
  * applies the least amount of contrast, while 100 applies the most contrast between objects in the image.

  1. Use the White Balance drop-down list to select how the white balance settings are controlled:

    • Automatic: The camera will automatically control the white balance.
    • Custom: Manually set the Red and Blue levels.
      Dominant Color Compensation (if available): This option enables an alternate auto white balance algorithm which should be used when a large area in the field of view contains one color. For example, a camera that is overlooking a grass field. For this example, the Dominant Color Compensation white balance mode will improve the white balance to a more neutral color.

  2. Move the Temporal Filter Strength slider slightly to the left or right to adjust the amount of noise vs. blur in the scene. A temporal filter reduces image noise by averaging the noise over several frames.
    Tip: Start by making small adjustments only because applying excessive changes may degrade the overall image quality.
    If the image looks noisy, move the slider to the right to reduce the amount of noise in the scene and decrease the bandwidth used.
    If the image looks blurry, move the slider to the left to reduce the amount of blur in the scene and increase the bandwidth used.
    By default, the slider is set to the middle, or 50.

  3. Click Apply to save your changes.

Compression and Image Rate

On the Compression and Image Rate page, you can change the camera’s compression and image quality settings for sending video over the network. You can change the camera’s compression and image quality settings separately for primary, secondary, and tertiary streams.

Note: If a camera with video analytics or unusual motion detection is physically moved or adjusted, or if the focus or zoom level is changed, reset the learning progress to provide accurate results. If the camera’s image rate and compression or display settings are updated, the learning progress may reset automatically

To enable easy access and lower bandwidth usage, the web interface only displays video in JPEG format.
The settings on this page only affect the video transmitted to the network video management software.

Avigilon High Definition IP cameras have multi stream capabilities. If the camera’s streaming format is set to H.264 or H.265, the camera’s web interface can still display live video in JPEG format.

Note: The camera may automatically adjust compression quality in order to abide by the bandwidth cap specified.

Important: Adjusting the stream settings with HDSM enabled and connected to Avigilon Control
Center (ACC) or Avigilon Unity Video (AUV) may cause undesired behavior in camera operation and missing recordings. Camera stream settings should only be configured in ACC or AUV.

Follow these steps for each of the primary, secondary, and tertiary streams to change the compression and image quality settings for each stream.

  1. In the Format drop-down list, select the preferred streaming format for displaying the camera video in the network video management software.
    If you are using the Onboard Storage feature, select H.264 or H.265. For more information, see
    Enabling Onboard Storage on page 31.

  2. In the Max Image Rate field, enter how many images per second you want the camera to stream over the network.
    If the camera is operating in High Framerate mode, then the maximum image rate is increased. For more information on the High Framerate mode, see General on page 6.

  3. In the Max Quality drop-down list, select the desired image quality level.
    Image quality setting of 1 will produce the highest quality video and require the most bandwidth.

  4. In the Max Bitrate field, enter the maximum bandwidth the camera can use.
    In the Primary Resolution drop-down list, select the preferred image resolution.

  5. In the Min Keyframe Interval field, enter the number of frames between each keyframe.

  6. Click Apply to save your changes.

Enabling HDSM SmartCodec™ Technology Settings

HDSM SmartCodec technology operates by separating foreground objects and background areas, then reduces bandwidth by increasing compression to the background areas. In this way, maximum quality is retained for subjects of interest while reducing bandwidth for unchanging backgrounds.

Once enabled, the camera will automatically switch to idle scene mode settings when there are no motion events detected. A motion event is when the camera detects pixel motion in the scene. For more information, see Motion Detection on page 27.

The camera uses pixel change motion to detect foreground objects and therefore uses the standard Motion Detection sensitivity settings of the camera.

Note: Additionally, advanced settings can also be updated on the HDSM SmartCodec Advanced Settings page. For more information, see HDSM SmartCodec Technology Advanced Settings on the next page

  1. Select the Enable check box to enable the HDSM SmartCodec features.
  2. In the Min Image Rate field, enter how many images per second you want the camera to stream when there is no motion in the scene.
  3. In the Idle Keyframe interval field, enter the number of frames between each keyframe (between 1 and 254) when there is no motion in the scene.
  4. In the Bandwidth Reduction drop-down list, select one of the options:
    • Low
    • Medium (recommended)
    • High
    • Custom
  5. Click Apply to save your changes.

Viewing the RTSP Stream URI

On the Compression and Image Rate page, you can also generate the camera’s real time streaming protocol (RTSP) address. The RTSP Stream URI allows you to watch the camera’s live video stream from any application that supports viewing RTSP streams, including many video players.

Note: You can only generate the RTSP stream address in the camera web interface.

  1. If the Generate RTSP Stream URI button is not available, the RTSP stream URI is auto-generated. In the RTSP Stream URI area, the auto-generated URIs are displayed:

    • Unicast — select this option if you only plan to view the video stream from one video player at a time.
    • Multicast — select this option if you plan to view the video from more than one video player simultaneously.
      To view the RTSP stream:
      a. Copy and paste the generated address into your video player. DO NOT open the live video stream yet.
      b. Add your username and password to the beginning of the address in this format: rtsp://:@For
      example: rtsp://admin:admin@192.168.1.79/defaultPrimary?streamType=u
      c. Open the live video stream.

  2. To watch the camera’s live video stream from an external video player, click Generate RTSP Stream URI.

The generated address is displayed at the bottom of the RTSP Stream URI area.

Accessing the Still Image URI

On the Compression and Image Rate page, you can access the last still image frame that the camera recorded.

  • To access the still image, click the URI link in the Still Image URI area.

The last recorded frame of video from the camera’s secondary stream is displayed. You can choose to save or print the image directly from the browser.

HDSM SmartCodec Technology Advanced Settings

On the HDSM SmartCodec Technology Advanced Settings page you can select settings for both motion and idle scenes. Other HDSM SmartCodec technology settings can be selected under HDSM SmartCodec technology Settings on the Compression and Image Rate page. For more information, see Enabling HDSM SmartCodec™ Technology Settings on page 25.

  1. In the left-menu pane, select Compression and Image Rate > Advanced.
  2.  In the Background Quality field in the On Motion section, enter the compression quality for the background (between the default of 6 and the lowest setting of 20).
  3. In the Post-motion delay field in the On Idle Scenes section, enter the delay (in seconds) after motion has ended before the camera drops into idle scene settings (between 5 and 60).
  4. In the Image Rate field in the On Idle Scenes section, enter the encoding frame rate (images per second) when there is no motion in the scene.
  5. In the Quality field in the On Idle Scenes section, enter the compression quality when there is no motion in the scene (between 6 and 20).
  6. In the Max Bitrate field in the On Idle Scenes section, enter the maximum number of kilobytes per second when there is no motion in the scene.
  7. In the Keyframe Interval field in the On Idle Scenes section , enter the number of frames between each keyframe when there is no motion in the scene (between 1 and 254 frames).
  8. Click Apply to save your changes.

Motion Detection

On the Motion Detection page, you can define the green motion detection areas in the camera’s field of view.
Motion detection is ignored in areas not highlighted in green.

To help you define motion sensitivity and threshold, motion is highlighted in red in the image panel

Note: This motion detection setting configures pixel change detection in the camera’s field of view. If you are configuring an Avigilon video analytics camera, you will need to configure the detailed analytics motion detection and other video analytics features through the Avigilon Control Center
Client software. For more information, see the Avigilon Control Center Client User Guide.

  1. Define the motion detection area.
    The entire field of view is highlighted for motion detection by default. To define the motion detection area, use any of the following tools:

    • Click Clear All to remove all motion detection areas on the video image.
    • Click Set All to set the motion detection area to span the entire video image.
    • To set a specific motion detection area, click Select Area then click and drag anywhere on the video image.
    • To clear a specific motion detection area, click Clear Area then click and drag over any motion detection area.
    • Use the Zoom In and Zoom Out buttons to locate specific areas in the video image.

  2. In the Sensitivity field, enter a percentage number to define how much each pixel must change before it is considered in motion.
    The higher the sensitivity, the smaller the amount of pixel change is required before motion is detected.

  3. In the Threshold field, enter a percentage number to define how many pixels must change before the image is considered to have motion.
    The higher the threshold, the higher the number of pixels must change before the image is considered to have motion.

  4. If the camera is connected to a third-party video management system (VMS), check the Enable Onvif
    MotionAlarm Event check box.
    Once enabled, the H.264 camera can send motion alarm information to the VMS according to the appropriate ONVIF protocol.

  5. Click Apply to save your changes.

Tamper Detection

On the Tamper Detection page, you can set how sensitive the camera is to tampering.

To set the options for tampering:

  1. In the Sensitivity field, enter a number between 1 and 10 to define how sensitive the camera is to a sudden change in the scene. The higher the setting, the more sensitive the camera is to detect scene changes.
    Note: A sudden change in the scene is usually caused by someone unexpectedly moving the camera. Lower the setting if small changes in the scene, like moving shadows, trigger too many tampering events. If the camera is installed indoors and the scene is unlikely to change, you can increase this setting to capture more unusual events.

  2. In the Trigger Delay field, enter the number of seconds (up to 30 seconds) that the tamper condition must persist in the scene before the tamper event is sent.

  3. Click Apply to save your changes.

Analytics Configuration

On the Analytics page, you can configure Self Learning Analytics.

  1. Select the Enable Self Learning checkbox to enable self learning analytics.

  2. Select the Suspend Self Learning checkbox to temporarily disable self learning analytics.

  3. Click the Reset Self Learning button to reset self learning.
    Important: This action can not be undone.

  4. Click Apply to save your changes

Extended Settings

On the Extended Settings page, you can configure ONVIF Settings.

  1. Select the Enable Multi-Packet XML Documents checkbox to enable multi-packet XML documents to reduce metadata size. Only for Video Management systems that support multi-packet XML documents.
  2. Select the Enable Analytics Options Requests checkbox to enable the GetAnalytics Module Options and GetRule Options Requests.
  3. Select the Enable Analytics XML Metadata checkbox to send analytics metadata in the XML metadata stream.
  4. Select the Enable Run-Length Encoding of Motion Mask checkbox to enable run-length encoding of the motion mask. Only for Video Management Systems that do not require an un-encoded mask.
  5. Select the Enable Supplemental Events checkbox to send supplemental events not defined by ONVIF that may be useful to some Video Management Systems.
  6. Select the Enable Singleton Analytics Events checkbox to send singleton Analytics events instead of property events.
  7. Click Apply to save your changes.

Privacy Zones

On the Privacy Zones page, you can set privacy zones in the camera’s field of view to block out areas that you do not want to see or record.

The camera supports up to 64 privacy zones.

Setting a Privacy Zone

  1. To add a privacy zone, click Add. A privacy zone box is added to the video image.

  2. To define the privacy zone area, perform any of the following:
    a. Drag any side or corner of the box to resize the privacy zone. Privacy zones can only be rectangular in shape. Multiple privacy zones can be used to obscure other shapes.
    b. Click inside the box and drag to move the privacy zone.

  3. Click Apply to save the privacy zone settings.

Deleting a Privacy Zone

Click the X at the top-right corner of the gray box to delete the privacy zone. Alternatively, you can select the
privacy zone you want to delete from the list and click Remove.

Storage

On the Storage page, you can enable the camera’s onboard storage feature and download recorded video directly from the camera. Onboard storage is available only on cameras equipped with an SD card or microSD card slot.

Important: SD card failures can cause the camera to continuously reboot. To prevent this, the SD card will be disabled if persistent failures are detected. For more information, see SD Card Failures on page 34.

If you are using a CryptR micro card in the camera’s SD slot for FIPS level 3 encryption, you will not be able to use onboard storage in the SD card slot. For camera’s with 2 microSD slots you can only use the slots for either storage or the CryptR micro card, both options cannot be used at the same time.

Cameras that include an onboard TPM do not support the CryptR micro card and can only use the SD slots for onboard storage.

Note: For cameras with 2 microSD card slots, the camera will record video to SD cards in both slots.
The total storage capacity of the system is the combined storage capacity of each of the two individual cards.

Enabling Onboard Storage

To use the camera’s onboard storage feature, you must first insert an SD card into the camera. Refer to the camera’s installation manual for the location of the SD card slot.

Tip: The SD card will record from the camera’s highest resolution, non- tiled stream. In most cases, this will be the primary stream.

Note: For cameras with 2 microSD card slots, the camera will record video to SD cards in both slots.
The total storage capacity of the system is the combined storage capacity of each of the two individual cards.

  1. On the Storage page, select the Enable Onboard Storage check box.

  2. By default, the camera is set to only record to the SD card when it is unable to communicate with the network video management server. If you prefer to have the camera record video to both the network video management server and to the SD card, clear the Record only when server connection is interrupted check box to disable the setting.

  3. Select one of the following recording modes:

    • Continuous: the camera never stops recording to the SD card.
    • On Motion: the camera only records when there is motion in the scene.
      If you are configuring an Avigilon video analytics camera, the On Motion setting will record either pixel change in the scene or analytics motion events depending on how the camera is configured in the Avigilon Control Center Client software.
      The recorded video will be divided into files no more than five minutes in length or 100 MB in size.

  4. On the Compression and Image Rate page, make sure the format is set to H.264 or H.265 to maximize the SD card recording capacity and performance.

ONVIF Profile G

ONVIF Profile G allows video management systems to retrieve video from a camera’s onboard storage when there is a gap in the VMS video due to a network outage or similar event.

  • Cameras with firmware versions 4.4.0.X or later will have ONVIF Profile G already enabled.
  • Cameras with firmware older than 4.4.0.X will have the option to Enable ONVIF Profile G when they upgrade their firmware.

Note: Enabling ONVIF Profile G will require reformatting the SD card. You will lose all footage currently recorded on the SD card. Ensure that you download any required video clips before enabling Profile G.

Onvif is a trademark of Onvif, Inc.

Downloading Recorded Video from the Web Interface

Listed in the Recordings section are all the videos that have been recorded to the SD card.
If you are using two SD cards you will have to select the SD card that you want to download video from. You may have to check both SD cards for the recording you want to download. The camera can record video to either SD card based on the remaining capacity of the SD cards.

If you are using a CryptR micro card in the camera’s SD slot for FIPS level 3 encryption, you will not be able to use onboard storage in the SD card slot. For camera’s with 2 microSD slots you can only use the slots for either storage or the CryptR micro card, both options cannot be used at the same time.

It is recommended that you download recorded video from the web interface. However, if your bandwidth is limited, you can choose to download the recorded video directly from the SD card. For more information, see
Downloading Recorded Video from the SD Card on the next page.

To download recorded video from the web interface, perform the following:

Tip: If you are using two SD cards, select the SD card that you want to download the recording from.

  1. On the Storage page, select the check box beside all the videos you want to download.
    To help you find the video you want, you can filter the videos by date and time. Select the Filter check box then select the time range.

  2. Click Download.

The selected video files are automatically downloaded to your browser’s default Downloads folder. If you are prompted by the browser, allow the download to occur.

Note: Do not close your browser window until the download is complete or the file may not download correctly. This is important if you are downloading multiple video files because the files are downloaded one by one

Downloading Recorded Video from the SD Card

If you do not have enough bandwidth to download recorded video directly from the web interface, you can choose to download the recorded video directly from the SD card.

To download recorded video directly from the SD card, perform the following:

  1. In the Settings area, disable onboard storage by clearing the Enable Onboard Storage check box then click Apply.

  2. Remove the SD card from the camera.

  3. Insert the SD card into a card reader.

  4. When the Windows AutoPlay dialog box appears, select Open folder to view files.

  5. Open the Avigilon Camera Footage application.
    The Avigilon Camera Footage window lists all the video files that are stored in the SD card.

    • To download all the recorded videos, click Download All.
    • To download specific video, select the video files you want then click Download Selected.

  6. When you are prompted, choose a location to save the video files.
    The files start downloading from the SD card and are saved to the selected location.

  7. When you are ready, eject the SD card.

  8. Insert the SD card back into the camera then select Enable Onboard Storage to begin recording to the SD card again.

Deleting Recorded Video

As the SD card becomes full, the camera automatically starts overwriting the oldest recorded video. You can also choose to manually delete video to make room for new recordings.

On the Storage page, you can choose to delete video in the following ways:

  • To delete individual video files, select all of the files you want to delete from the Recordings list then click Delete.
  • To delete all of the recorded video files, click Format Card to format the SD card.

SD Card Failures

SD card failures can cause the camera to continuously reboot and compromise the camera’s reliability. To prevent this, the SD card will be disabled if persistent failures are detected.

Once an SD card has been disabled, the camera and web interface will notify you of the issue

  • The camera’s video will overlay warning text on the video image: SD Card Recording Disabled! Replace card to re-enable.
    Note: The video overlay message can be disabled on the camera’s Storage page by clearing the Enable video alert overlay on severe SD card failure checkbox.

  • The camera’s Storage page will have a warning message when you select the page: SD card slot was disabled due to card errors, please replace card.

To re-enable the SD card, remove it from the SD card slot on the camera and replace it with a working SD card. A speed test will be run on the new card when it is inserted to determine if it will function without any issues.

You can also force the SD card to be re-enabled in the web interface by clicking Force Re-Enabled SD Card Slot on the Storage page.

Important: Forcing the SD card to be re-enabled is not recommended unless you are sure there are no problems with the card. If the card continues to fail, it may cause the camera to enter a reboot loop and after continued persistent failures, the SD card will be disabled again.

Digital Inputs and Outputs

On the Digital Inputs and Outputs page, you can set up the external input and output devices that are connected to the camera. This option does not appear for cameras that do not support digital inputs and outputs.

  1. To configure a digital input:
    a. In the Digital Inputs area, enter a name for the digital input in the Name field.
    b. Select the appropriate state from the Circuit State drop-down list. The options are:

    • Normally Open
    • Normally Closed
      Note: Some cameras can detect the circuit state of the digital inputs automatically and the input will trigger when a change in state is detected. For these cameras, the Circuit State setting will have no effect on the digital input function.
      c. The Type drop-down list is used for cameras that can have the day/night mode triggered by an
      external light detector. You will only see this option on cameras that support this feature. If the digital input will be used to control the day/night settings, select Force IRCF in the Type dropdown list. For day/night switching controlled by an external digital input, the External option must be selected as the Day/Night Mode. For more information on configuring the day/night mode, see Image and Display on page 19.
      d. Click Apply to save your changes.
      Once the digital input is connected to the camera, you will see the connection status in the Circuit Current State area. The status is typically Open or Closed.

  2. To configure a digital output:
    a. In the Digital Outputs area, enter a name for the digital output in the Name field.
    b. Select the appropriate state from the Circuit State drop-down list.
    c. Check the IRCF to Out box to allow the camera’s IR Cut Filter to control the external output.
    This feature is typically used when the camera is connected to an external IR illuminator. Once enabled, the IR illuminator is turned on when the camera’s IR Cut Filter is in monochrome mode.
    d. In the Duration field, enter how long the digital output is active for when triggered. You can enter any number between 100 and 86,400,000 milliseconds.
    e. Click Trigger to manually trigger the digital output from the web interface.
    f. Click Apply to save your changes.

Audio

Use the settings on the Audio page to adjust the audio quality of the camera.

For encoding the audio stream, you can choose from the Opus sound encoder, which produces high-quality sound, or the G.711 protocol sound encoder. Use the Opus encoder if you are using ACC software Release 6.10 or later (or a third-party video management system that supports the Opus protocol). Otherwise use the widely supported G.711 protocol.

  1. In the Audio Settings section:
    a. In the Encoding field, specify the audio encoder to use:

    • Opus: Default high quality audio codec.
    • G.711: Supported on various platforms.

  2. In the Device Speaker section, use the Volume slider to adjust the volume on the speaker (from 0 to 100).

  3. In the Device Microphone section:
    a. Use the Line in Gain setting to adjust output of the microphone that is built into the camera.

  4. Click Apply to save your changes.

Users

On the Users page, you can add new users, edit existing users, and change passwords.

Adding a User

  1. On the Users page, click Add ….
  2. On the Add User page, enter a User Name and Password for the new user.
  3. In the Security Group drop-down list, select the access permissions available to this new user.
  4. Administrator: full access to all the available features in the camera web interface.
  5. Operator: has access to the Live View but limited access to the Setup features. The user can access the General page, Image and Display page, Compression and Image Rate page, Motion Detection page, Privacy Zones page, Digital Inputs and Outputs page, Microphone page and the Speakers page. The new user can also configure onboard storage settings but cannot delete video recordings or format the SD card.
  6. User: has access to the Live View, but cannot access any of the Setup pages.
  7. Click Apply to add the user.

Editing Users and Passwords

  1. On the Users page, select a user from the User Name (Security Group) list and click Modify.

  2. To change the user’s password, enter a new password for the user.

  3. To change the user’s security group, select a different group from the Security Group drop-down list.
    Note: You cannot change the security group for the administrator account.

  4. Click Apply to save your changes.

Removing a User

Note: You cannot remove the default Administrator user unless there is another user with administrator privileges. The camera must always have at least one administrator user configured.

  1. On the Users page, select a user from the User Name (Security Group) list.
  2. Click Remove.

Keeping Usernames and Passwords After Firmware Revert

To add a layer of security to protect the camera from theft, you have the option of keeping the camera’s current usernames and passwords after a firmware revert.

If you have set your camera to use FIPS 140-2 encryption, we recommend that you do not choose to keep usernames and passwords after a firmware revert. The password and username is not stored in a FIPS 140-2 compliant manner and may affect your FIPS 140-2 compliance.

Normally if you restore the camera firmware back to the factory default settings, the camera returns to using the default username and password. When you enable this feature, the camera will continue to use the configured username and passwords, so the camera cannot connect to new servers without the appropriate credentials.

Important: Forgetting your own username or password after enabling this setting voids your warranty. The primary method of restoring the factory default username and password will be disabled.

  1. At the bottom of the Users page, select the Do not clear usernames or passwords on firmware revert check box.

  2. After you select the check box, the following popup message appears:
    Please store your administrator password in a safe place. Password recovery is not covered by warranty and loss of password voids your warranty.

  3. Click OK if you agree to the feature limitations.

Always keep a copy of your password in a safe place to avoid losing access to your camera.

System

On the System page, you can manually upgrade the camera firmware, reboot the camera, and restore all of the camera’s factory default settings.

  • To upgrade the camera firmware, see Upgrading the Camera Firmware below.
  • Click Download to Download Bug Report.
  • Click Reboot to restart the camera.
  • Click Restore to revert the camera firmware back to the factory default settings.
  • Click Soft Reset to reset the camera to factory default settings, except for network settings.

Tip: If you’ve enabled the feature that maintains your username and password after a firmware revert, make sure you have a written copy of your current usernames and passwords. For more information, see Keeping Usernames and Passwords After Firmware Revert on the previous page.

Upgrading the Camera Firmware

To manually upgrade the camera ’s firmware:

  1. Download the latest version of the firmware .bin file from the Avigilon website (avigilon.com/support) and complete the following steps:
  2. On the System page, click Choose File to browse and locate the downloaded firmware file.
  3. Click Upgrade. Wait until the camera upgrade is complete.

Device Log

The Device Log page allows you to view the camera’s system logs and the camera access logs.

The most recent log event is always displayed first.

  1. 1. In the Type drop-down list, select one of the following:
    • Access Logs — Logs of users who have logged into the web interface.
    • System Logs — Logs of camera operations.
    • Kernel Logs (debug) — Logs of debug messages.
  2. In the Minimum Log Level drop-down list, select the minimum level of log message you want to see:
    • Error — Sent when the camera encounters a serious error. These are the highest level log messages.
    • Warning — Sent when the camera encounters a minor error such as an invalid username and password.
    • Info — Status information sent by the camera. These are the lowest level log messages.
    • Debug — troubleshooting information sent by the camera to aid in diagnosing issues.
  3. In the Maximum Number of Logs drop-down list, select the number of log messages you want displayed.
  4. Click Update.
    The logs update to display the filtered information.

Disable WebUI

On the Disable WebUI page, you can disable the camera’s web interface, including any non-ONVIF API calls.
This will disable any access to the camera other than through the ACC Client or an ONVIF-compliant VMS.

Important: If you disable the web UI and non-ONVIF APIs, you will only be able to connect to the camera with the ACC Client or an ONVIF-compliant VMS.
The only way to reverse this setting is by doing a physical firmware revert on the camera. See the camera’s installation guide for more information.

To disable the web UI and non-ONVIF APIs:

  1. Select the Disable non-ONVIF APIs checkbox.
  2. Click Apply.
  3. Read the warning message that appears, and click OK if you want to proceed with this setting.

Changing Settings for Each Fisheye Dewarped Video Stream

When you adjust the video image settings, you will typically see a tab for each camera head. To change settings for a specific camera head, select that head’s tab on the settings page and make the required changes.

If no tabs are displayed, the settings apply to the camera as a whole.

The All Heads tab is only displayed on the Image and Display, Adjustments, and Motion Detection pages.
The All Heads tab on these pages allows you to change settings that apply to the whole camera and settings that can apply to specific camera heads.

  1. Select the All Heads tab to adjust the settings that apply to the whole camera. These settings include Flicker Control and Enable WDR on the Image and Display page, as well as Saturation, Brightness, Sharpness and Contrast on the Image and Display > Adjustments page.
  2. In the All Heads tab, you can set the Imaging mode:
    • Select Global to apply the same settings to all camera heads. Use the settings listed in the All Heads tab to adjust the camera image settings. The same settings for each numbered Head tab are disabled.
    • Select Per-head to apply different settings to each camera head. Select the different tabs to change the settings for each camera head.
  3. Select each numbered tab to adjust the focus controls for each camera head. These settings must bemanually adjusted for each camera head.

About

On the About page, you can find information about your camera such as the firmware version, serial number, and ONVIF conformance.

Checking a Camera’s Power Source

For camera’s with multiple power source options, it may be useful to check the About page to confirm which power source is currently connected.

Changing Settings for Each Fisheye Dewarped Video Stream

Copyright

© 2016 – 2024, Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, HDSM SmartCodec,
AVIGILON CONTROL CENTER, ACC, ACCESS CONTROL MANAGER, and ACM are trademarks of Avigilon Corporation. Android is a trademark of Google LLC. Apple, Safari and Mac are trademarks of Apple Inc, registered in the US and other countries. Firefox is a registered trademark of the Mozilla Foundation in the US and other countries. Other names or logos mentioned herein may be the trademarks of their respective owners. The absence of the symbols ™ and ® in proximity to each trademark in this document or at all is not a disclaimer of ownership of the related trademark. Covered by one or more claims of the patents listed at patentlist.hevcadvance.com.

This document has been compiled and published using product descriptions and specifications available at the time of publication. The contents of this document and the specifications of the products discussed herein are subject to change without notice. Avigilon Corporation reserves the right to make any such changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the completeness or accuracy of the information contained in this document; or (2) is responsible for your use of, or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages (including consequential damages) caused by reliance on the information presented herein.

Avigilon Corporation avigilon.com

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