AVIGILON ACC6-S2-NETBX Control Center 6 System Installation Guide

AVIGILON ACC6-S2-NETBX Control Center 6 System

Specifications:

• Vendor: Avigilon, S2 Security, Internet Explorer

• Requirements:

  • Avigilon Control Center Server Software 6.x or later

  • Avigilon Third Party Integration License: ACC6-S2-NETBX

  • Avigilon S2 Gateway software integration:
    AvigilonS2Gateway.exe

  • S2 NetBox Hardware 4.9

  • DVR camera channel license

  • Internet Explorer 11

Product Usage Instructions

Installation:

Install the necessary software and manage licenses for the integration. If upgrading, uninstall the previous version before installing the new version. Camera and event configurations for Avigilon devices will be retained in Gallagher Command Centre.

Upgrading to Avigilon Control Center 6.x Software:

If upgrading from version 5, note that the Avigilon Control Center software uses a new default port number (38880) for server communication. Upgrade all servers in your Site before upgrading the integration. Configuration settings will need to be reconfigured after the upgrade.

Server:

Install the following on the same network. If upgrading, uninstall the previous Avigilon S2 Gateway software integration first to avoid version conflicts.

Configuration:

Follow these steps to configure the integration:

1. Add an Integration User in the ACCTM Software.
2. Assign Logical IDs to Cameras.
3. Configure the ACC Software in the S2 NetBox Client.

Monitoring Live video and PTZ Controls:

You can view live video from Avigilon cameras and control PTZ devices in the S2 NetBox software.

Viewing Recorded Video:

You can view recorded video from Avigilon cameras in the S2 NetBox software.

Troubleshooting:

If you encounter issues such as video not synchronizing with S2 NetBox events or permission changes not reflecting in S2 NetBox, refer to the Troubleshooting section of the user manual for solutions.

FAQ

• Q: How can I troubleshoot if I am unable to view video on Internet Explorer?
  • A: If you are unable to view video on Internet Explorer, ensure that you have the necessary plugins installed and that your browser settings allow for video playback.
• Q: What should I do if new cameras are not detected by S2 NetBox?
  • A: If new cameras are not detected by S2 NetBox, check the network connections and camera settings to ensure proper integration.
• Q: How can I resolve digital signature errors when viewing a camera?
  • A: Digital signature errors can be resolved by updating the security settings on your browser or by contacting technical support for further assistance.

2024, Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL CENTER, and ACC are trademarks of Avigilon Corporation. WINDOWS, INTERNET EXPLORER, and ActiveX are trademarks of Microsoft Corporation. S2 SECURITY, the S2 SECURITY logo and S2 NetBox are trademarks of S2 Security Corporation. Other names or logos mentioned herein may be the trademarks of their respective owners. The absence of the symbols ™ and ® in proximity to each trademark in this document or at all is not a disclaimer of ownership of the related trademark. This document has been compiled and published using product descriptions and specifications available at the time of publication. The contents of this document and the specifications of the products discussed herein are subject to change without notice. Avigilon Corporation reserves the right to make any such changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the completeness or accuracy of the information contained in this document; or (2) is responsible for your use of, or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages (including consequential damages) caused by reliance on the information presented herein. Avigilon Corporation

• avigilon.com
• INT-S2-C
• Revision: 3 – EN
• 20240314

Introduction

The Avigilon S2 Integration allows the S2 NetBox system to utilize Avigilon surveillance technology.

Integration features include:

• Viewing live video from Avigilon cameras and control of PTZ devices in the S2 NetBox software
• Viewing recorded video from Avigilon cameras in the S2 NetBox software
• Viewing motion events from the Avigilon Control Center in the S2 NetBox software

Requirements

Vendor /Requirements

• Avigilon Avigilon Control Center Server Software 6.x or later
• Avigilon Avigilon Third Party Integration License: ACC6-S2-NETBX
• Avigilon Avigilon S2 Gateway software integration: AvigilonS2Gateway.exe
• The file can be downloaded at:
• https://www.avigilon.com/software-downloads?searchQuery=netbox
• S2 Security S2 NetBox Hardware 4.9
• S2 Security DVR camera channel license
• Internet Explorer Internet Explorer 11

For More Information

For more detailed information about the procedures outlined in this guide, refer to the specific software documentation.

• Avigilon Control Center Client User Guide
• Avigilon Control Center Server User Guide
• S2 Security Help

Installation

Install the necessary software and manage licenses for the integration. Note: If you are upgrading the integration,you must uninstall the previous version from the Gallagher server and all connected clients before installing this version. Any camera and event configurations for Avigilon devices will be retained in the Gallagher Command Centre.

Upgrading to Avigilon Control Center 6.x Software

If you are upgrading to the Avigilon Control Center 6 software from version 5 and to the latest version of the integration software, be aware that the Avigilon Control Center software uses a new default port number (38880) for server communication. Avigilon Control Center software provides the ability to organize multiple servers into Sites and share settings between servers. To use this feature effectively, you must upgrade all servers in your Site before upgrading the integration.

WARNING — The upgrade does not keep your previous integration settings. You will need to configure the integration again.

Server

Install the following on the same network:

NOTE: If you are upgrading the integration, it is recommended that you uninstall the previous Avigilon S2 Gateway software integration first to avoid potential version conflicts.

1. Install the S2 NetBox system.
2. Install the Avigilon Control Center Server software and the Avigilon S2 Gateway software integration on the same server.

Checking the Avigilon License

After you have installed all the required software, check that the Avigilon license was applied correctly.

1. Open the Avigilon Control Center Client.
2. Click and select Site Setup.
3. Click License Management. The License Management dialog box appears.

The dialog box must show Integration Support > Yes or the software was not properly licensed.

Configuration

Set up the S2 NetBox system to receive video streams from the Avigilon Control Center Server. Adding an Integration User in the ACC™ Software To protect the security of the Avigilon Control Center Server, add a user to the ACC software specifically for connecting to the integration. See the Avigilon Control Center Client User Guide for details about how to add users.

This user must have the following permissions to enable all the integration features:

• View Live Images
• Use PTZ Controls
• Lock PTZ Controls
• View Recorded Images

The Avigilon S2 integration user name and password is required to add the Avigilon Control Center Servers to the S2 NetBox application.

Assigning Logical IDs to Cameras

In the Avigilon Control Center Client software, assign a logical ID to each camera. The S2 NetBox software will only detect cameras with a logical ID. By default, cameras do not have a logical ID.

1. In the Avigilon Control Center Client software, right-click a camera in the System Explorer and select Setup.
2. In the camera Setup tab, click General.
3. In the General dialog box, enter a Logical ID for the camera. The logical ID must be a unique number.

Configuring the ACC Software in the S2 NetBox Client

Your S2 NetBox web client should display Setup > Video > NVRs > Configure Avigilon NVR in the Table of Contents. Open the Configure Avigilon NVR page and configure the S2 NetBox to connect with the Avigilon Control Center Server.

1. Enter the IP address of the Avigilon Control Center Server.

2. Enter 3010 as the Avigilon Server Port.

3. Enter the Avigilon username and password you created for the integration. See Adding an Integration User in Avigilon on page 3.

4. Click Check connection. You have made a successful connection when the following message appears: This Avigilon NVR can be configured for network controller integration. If you receive an error message instead, check if your firewall is blocking the connection. Click Save.

5. Click List NVR Cameras link at the bottom of the Discovered Information section. A list of cameras will appear. These names cannot be changed here. The camera’s name can be changed in the Avigilon Control Center Client software, in the camera’s
   Setup: General dialog box. see the Avigilon Control Center Client User Guide for more information.

6. Verify that the camera list is correct and complete. To connect or disconnect cameras from an Avigilon server, see the Avigilon Control Center Client User Guide.

Note: Whenever you make changes to the Avigilon Control Center camera connections, you need to update the Avigilon NVR configuration in the S2 NetBox software. To update the integration, access the Configure Avigilon NVR page and click Check Connection to download the updated camera connections then click Save.

Monitoring Live video and PTZ Controls

In order to view live video, perform the following steps:

1. Select Monitor > Cameras.
2. Select a camera connected to the Avigilon system.
3. Verify if the live video can be seen from this Avigilon-connected camera.
4. If the camera is configured for pan, tilt and zoom (PTZ) the respective action can be performed using the buttons available at the bottom of the browser. However, If the camera does not have PTZ capabilities, or if the tilt, pan and zoom
   • URLs have not been set up, these controls will not appear.
   • If the video management system (VMS) does not support variable speed PTZ, the camera speed dropdown will not appear.
   • Users can also move the camera to predefined locations by selecting presets. For more information on how to add presets, refer to the Avigilon Control Center User Guide.

Note: Internet Explorer will open various pop-ups for allowing downloading of ActiveX control and allowing domain-level firewall access to stream video. You need to allow all of the popup requests. It is possible that if you cancel or deny the firewall access pop-up, it may not come back again. To resolve this, you will have to manually allow Domain Level Access to Internet Explorer. For more information, see Unable to View Live Video with NetBox

Monitoring Live video and PTZ Controls

Viewing Recorded Video

To view recorded video, click on the icon at the bottom right of the S2 NetBox window. The video will now play in record mode. User can play, pause, play, fast forward and fast backward a video using the controls

User can come back to live mode by clicking on the icon at the bottom right of the S2 NetBox window.

View Motion and Analytic Events

In order to enable Motion and Analytic events, user has to update the settings in AvigilonSdkConfig.cfg. The default location for the file is:

C:\Program Files (x86)\Avigilon\Avigilon to S2 Gateway\

If the user wants to make any changes to the applied properties, it should be done in file

AvigilonSdkConfig.cfg located at:

**C:\Users\