GAGGIA RI9380-46 Espresso Machine User Manual

RI9380-46 Espresso Machine

This Gaggia product is guaranteed under a Limited Warranty, commencing from the date of purchase, or for California residents, from the date of delivery. In the event of a defect in materials or workmanship within the warranty period, Gaggia North America reserves the right, at our discretion, to either repair or replace the product with an equivalent model or a comparable alternative at no cost, or to offer an alternative resolution as detailed herein.

Warranty Claim Procedure:

1. Identification of Product Serial Number: Locate the serial number of your product. This is typically found on a label attached to the product packaging or inside the product housing, usually on the maintenance door. Proof of Purchase: Ensure you have the original sales receipt or a copy thereof.
2.  Retailer Contact: Initially, please reach out to the retailer from whom you purchased the product. We request that you follow the instructions provided by the retailer’s authorized service center to initiate the warranty claim process, or to receive further guidance on the necessary steps for the product’s repair or replacement.
3. RMA (Return Merchandise Authorization) Number: If your product or a component thereof is deemed eligible for replacement or repair under the warranty, Gaggia will issue an RMA number. This number is required to send your product to Gaggia. Once we receive the product, we may dispatch a replacement or contact you to discuss the repair process. The typical processing time for warranty claims is up to 30 business days, plus shipping time, which varies based on location and the nature of the claim.
4. Shipping Recommendations: For added safety of your product during return transit, we recommend using a traceable, insured delivery service. Please note, Gaggia is not liable for any damage incurred during shipping.

Phone number: 888-389-4123
Monday-Friday 10am to 5pm EST

TERMS OF WARRANTY COVERAGE

Gaggia provides the warranty coverage as further described below and limited to the terms and conditions hereof:

1. Gaggia hereby provides a limited non-transferable product warranty (the “warranty”) from the date of purchase, or if you are a resident of California, from the date of delivery, of the subject product against defects in product materials or workmanship. This warranty is offered on only those Gaggia brand appliances (each, a “product”), purchased and used in North America by the consumer and is the sole and exclusive express warranty provided by Gaggia in North America for products.
2. The warranty commences on the date of product purchase in North America by the consumer, or if you are a resident of California, from the date of delivery. A Proof of purchase (as defined below) may be required by Gaggia from the consumer for the warranty to be effective and applicable to the Product.
3. Proof of purchase is an original or copy of the retailer sales receipt for the product purchased or the retailer product purchase invoice, showing the Product model number, payment and the date of the purchase. Product registration with Gaggia, while appreciated, is not required to activate any warranty and is not a substitute for a proof of purchase.
4. In the event the warranty period for a product has expired, or if a product does not qualify for warranty service, repair, replacement or reimbursement, consumers may still buy replacement parts or have products repaired by one of Gaggia’s authorized servicers. Please contact Gaggia for further information.

EFFECT OF THE WARRANTY

1. Within the warranty period, Gaggia may, at its sole discretion,
   (i) repair the product with new or refurbished parts,
   (ii) replace the product entirely, either with a new or refurbished product at no additional charge to consumer, or
   (iii) reimburse the consumer the amount of the original purchase price (a “Reimbursement”);
   (iv) replace defective parts that meet the performance specifications of new parts for any applicable Product.

2.  All exchanged or substituted parts and products replaced under warranty service will become the property of Gaggia. Repaired or replaced Products or parts thereof will be warranted by Gaggia for the balance of the original warranty period or ninety (90) days from the date of warranty service, whichever is longer.

3. In the event replacement parts or a replacement product are not available for any reason at the time of the initiation of a Product Warranty claim by consumer, Gaggia may, in its sole discretion, either (i) deliver to the consumer an accommodation in the form of a reasonably similar product (an “accommodation”), or (ii) provide reimbursement. Any such accommodation or reimbursement to consumer shall be in full satisfaction of any applicable product warranty claim and of Gaggia’s obligation to consumer under the warranty for such applicable warranty claim. The provision of an accommodation or a reimbursement terminates any further warranty coverage for such applicable product.

PRODUCT WARRANTY LIMITATIONS

1. Gaggia’s obligation to the consumer under the warranty for any product is limited to the repair, replacement or reimbursement of any defective product or parts pursuant to the terms and conditions of the warranty.

2. This warranty is only valid for products purchased and used in North America and shall not extend to any products purchased in North America but which are used or transferred outside any jurisdiction thereof.

3. The warranty is not applicable to any purchase of a product for commercial use (such as in a hotel, office, restaurant, or other business capacity).

4. This warranty expressly excludes any defects or damages caused by accessories, replacement parts or repair service other than those that have been authorized by Gaggia pursuant to the terms hereof.

5.  No other express warranties may be made on behalf of Gaggia by any retailer, agent, distributor, or other party with respect to any Product to any consumer or other party.

6. The warranty shall be rendered null and void, and of no further force or effect, providing no warranty coverage with regard to a product for each of the following reasons, without limitation:

7. Products requiring maintenance or replacement due to normal wear and tear, corrosion, rust, stain, age or products damaged due to any improper or discouraged use, mishandling, negligence, excessive wear and tear, including damages caused by maintaining, operating or using the product in a manner not consistent with, in accordance with, or not contemplated by the instruction manual provided by Gaggia with the product, or by otherwise failing to follow safety, operating, care or cleaning instructions.

8. Products where the product number, model or serial number or date code have been removed, replaced, altered or rendered illegible.

9. Products which have been damaged as a result of having been altered, modified and repaired in any way not expressly authorized in the instruction manual provided by Gaggia with the product or by any party not authorized by Gaggia as an authorized warranty repair specialist.
   • LCD or other read-out displays on products attributable to non-manufacturer defects such as mishandling during transportation, drops, spills and extreme temperature.
   •  Cosmetic damages (examples include, but are not limited to, scratches, imprint/water marks, cracks and dents, stains, etc.).
   • Products that have been damaged directly or indirectly from the use of a third party product
   • Products damaged as a result of acts of nature e.g. fire, flood, or lightning.

10. Products damaged as a result of connection to irregular current or voltage sources, or use on electric or other current or voltage other than that marked on the product, or any instruction book.

11. Products for which a consumer has no proof of purchase or for which the applicable warranty period has expired.

12.  Products not purchased from Gaggia or through a Gaggia-authorized distributor or product reseller (for example non-authorized sellers online, at auction, or otherwise, such as, without limitation, eBay and other independent e-commerce sites not authorized by Gaggia); or

13. Products returned by the consumer to Gaggia, not using a Gaggia provided shipping label which are lost, misdelivered or damaged in transit.

14.  A reimbursement has been provided for such a product as a final remedy to a warranty claim.

WARRANTY DISCLAIMERS; LIMITATIONS OF REMEDIES; ACKNOWLEDGMENTS

1. CONSUMER’S SOLE AND EXCLUSIVE REMEDY UNDER THIS WARRANTY SHALL BE AS PROVIDED BY THE PROVISIONS, TERMS AND CONDITIONS HEREOF.
2. NONE OF Gaggia, ITS PARENT OR OTHER HOLDING COMPANIES, SUBSIDIARIES, AFFILIATES, AUTHORIZED DISTRIBUTORS AND RETAILERS AND AUTHORIZED SERVICE PROVIDERS, OR ANY OFFICERS, DIRECTORS, AGENTS, OR EMPLOYEES THEREOF, SHALL BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES (INCLUDING WITHOUT LIMITATION, DAMAGES OR LOSSES FROM TRAVEL, LOST TIME, PERISHABLE GOODS, DAMAGES FOR LOSS OF REVENUE, BUSINESS, PROFITS, GOODWILL OR CONTRACTS, BUSINESS INTERRUPTION, OR ANY OTHER PECUNIARY LOSS, ANY COSTS, EXPENSES OR OTHER CLAIMS FOR COMPENSATION RESULTING FROM SUCH LOSS), OR ANY OTHER LOSS OR DAMAGES ARISING OUT OF ANY MALFUNCTION OF ANY PRODUCT OR OTHER DAMAGES RESULTING FROM THE USE OF THE PRODUCT, WHETHER IN CONTRACT, TORT OR OTHERWISE. NOTE: SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF AN IMPLIED WARRANTY, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO A CONSUMER RESIDING IN THOSE PARTICULAR JURISDICTIONS.
3. EXCEPT AS STATED IN THIS WRITTEN WARRANTY, Gaggia IS NOT MAKING AND HAS NOT MADE ANY EXPRESS REPRESENTATIONS OR EXPRESS WARRANTIES. ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WITH RESPECT TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS WRITTEN WARRANTY.
4. THE CONSUMER ACKNOWLEDGES THAT THE CONSUMER IS INFORMED AND IS AWARE OF HIS/HER RIGHTS AND OBLIGATIONS UNDER ANY APPLICABLE LOCAL MUNICIPAL AND JURISDICTION LAWS GOVERNING THE PURCHASE AND USE OF THE PRODUCT. THROUGH THIS WARRANTY, Gaggia PROVIDES LIMITED AND SPECIFIED RIGHTS TO THE CONSUMER IN CONNECTION WITH THE PRODUCT. CONSUMERS MAY ALSO HAVE OTHER APPLICABLE RIGHTS WITH REGARD TO THE PRODUCT AND WARRANTY WHICH VARY FROM JURISDICTION TO JURISDICTION AND WHICH ARE NOT OTHERWISE SET FORTH HEREIN.
5. IF ANY PROVISIONS OF THIS WARRANTY ARE JUDGED TO BE ILLEGAL, INVALID OR UNENFORCEABLE, THE REMAINING PROVISIONS OF THE WARRANTY SHALL CONTINUE IN FULL FORCE AND EFFECT.

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