CLUB-E 1024 Ethernet To DMX Stand Alone Interface

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Product Information

Specifications:

• Input DMX outputs: 2×512 (splitter), 1024, 512 outputs

• DMX mode: 16-bit DMX channels

• Internal memory capacity: Yes, PC Art-Net and sACN to DMX
  decoder, 2×512 channels (2 DMX universe)

• CPU: High voltage protection

• Power supply: External and USB power supply

• Index of protection

• Dimensions (mm)

• Net weight

• Gross weight

• Power / Consumption

• Case: Environment of use, Storage Temperature of use

• Certifications

• International guarantee

• Compatibility of systems

Product Usage Instructions:

1. USB Drivers Installation:

Follow the provided instructions to install the necessary USB
drivers for the interface.

2. Ethernet Connection and Configuration:

a. DHCP / IP Static:

• For DHCP connection:
• For Static IP connection:

3. Standalone Mode Settings:

Switch the device to standalone mode and configure the settings
as needed.

4. Device Configuration:

a. IN/OUT Tab:

• Configure Merge DMX In / DMX Out option
• Set Art-Net/sACN universe range

b. Options Tab:

• Select and configure scenes
• Choose triggers for operation
• Explore advanced trigger options
• Set preferences for Restore after power off, Play in priority,
  and Save in memory

5. Basic Backup:

Utilize internal and external micro SD cards for saving data
like Art-Net or sACN.

6. Troubleshooting:

Refer to the troubleshooting section in the manual for
assistance with any issues.

Frequently Asked Questions (FAQ):

Q: What is the purpose of CLUB-E?

A: CLUB-E is designed for lighting experts, high-profile
projects, and live shows. It synchronizes audio and video
timelines, automates sound to light, and turns any computer into a
powerful lighting control console.

Q: What are some of the communication options supported by the

device?

A: The device supports communication via UDP, RDM (Remote Device
Management), bi-directional DMX communication, Wi-Light 2, and WEB
control with Wi-Light 2.

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CLUB-E
1024
Ethernet to DMX Stand-Alone interface
Datasheet & Quickstart Guide
0

Technical Manual & Quick Start Guide
Congratulations on your purchase of a CHROMATEQ controller. Please read this manual carefully and thoroughly before using the CLUB-E Chromateq. The information presented here provides a useful introduction to the wide range of features, settings and functions available in this compact and versatile CLUB-E The CLUB-E Technical Manual is written in English and French. (Le manuel technique du CLUB-E est rédigé en anglais et en français.) All products and software are developed and designed in France. CHROMATEQ SARL 191 Allée de Lauzard 34980 St Gély du Fesc FRANCE VAT: FR18521458034 Siret: 52145803400027 Web & E-mail: www.chromateq.com Phone: +33 952210755 / +86 13422062209 Whatsapp: +8613422062209 Wechat: Chromateq QQ: 2908265661 Twitter: https://twitter.com/Chromateq Facebook: https://www.facebook.com/ChromateqCompany/ YouTube: https://www.youtube.com/c/chromateq
– – – – – – – – – – – – – – – – – – – – – Copyright Information and Disclaimer Copyright © 2021 – CHROMATEQ.All rights reserved. No part of this publication may be reproduced, distributed or transmitted in any form or by any means whatsoever, including photocopying, recording or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations in criticisms and certain other non- commercial uses permitted by copyright law. For any request for authorization, write to the publisher at the address above. Trademark credits Microsoft and Windows are U.S. registered trademarks of Microsoft Corporations. Art-NetTM – Designed by and Copyright Artistic License Holdings Ltd. All other products mentioned herein may be trademarks of their respective ® companies. Package Contents 1x CLUB-E 1x USB cable 1x Power supply 9-12V DC (Euro/US socket) 1x software download link and technical documentation
Caution: Check the contents of the package and the condition of the interface after unpacking! Contact your supplier if something is missing or is damaged. Do not use the device if it appears to be damaged!
1

Table des matières

Introduction

4

Technical specifications

4

Device Features

4

Software options

5

Housing connectivity

6

Front Panel

6

Rear Panel

6

USB drivers installation

7

Multiple USB connections

7

Ethernet connection and configuration

8

DHCP / IP Static

8

DHCP connection

8

Static IP connection

9

Reset of the IP address

9

Connecting to a wifi router

9

Standalone mode settings

10

Device configuration

10

IN/OUT tab

10

“Merge DMX In / DMX Out” option

11

Art-Net/sACN universe range:

12

Options tab

12

Scenes selection and configuration

13

Triggers selection

14

Infrared Trigger

14

Triggers via Wi-light 2 app and UDP commands

14

Advanced trigger options.

15

Restore after power off

15

Play in priority

15

Save in memory option

16

Basic backup

17

Save to an internal and external micro SD card

17

Save Art-Net or sACN to an external SD card

17

Standalone use

18

Switch to standalone mode

18

External and USB power supply

18

How to use IR Remote

18

Previous Remote Control Unit (Before 2022)

18

Functioning for Interfaces without Mode and older interfaces.

18

Functioning for Interfaces with Modes

19

New Remote Control Unit (2022)

19

Functioning for Interfaces without Mode and older interfaces.

19

2

Functioning for Interfaces with Modes Functions descriptions IR Codes
NODE mode setup
Setup with the software Network setup NODE Art-Net or sACN mode
Setup with the DeviceTool Network setup NODE Art-Net or sACN mode
Setup with a Web Browser
UDP, Broadcast, Unicast, Multicast Reset the default device NODE wiring diagram Detecting NODEs on the network Art-Net wiring diagram Housing dimensions
Front panel Back panel Tops panel
Troubleshooting

20 20 21
22
22 22 22
23 23 23
24
24 25 25 26 27 Bookmark missing
Bookmark missing Bookmark missing Bookmark missing
29

3

Introduction

CLUB-E is designed for lighting experts, high-profile projects and live shows. It synchronises audio and video timelines, automates sound to light and turns any computer into a powerful lighting control console.
Objectives The purpose of this technical manual is to develop the options managed by the interface in standalone mode, refer to software manuals.
Technical specifications

Input DMX outputs DMX mode Internal memory capacity CPU Power supply Index of protection Dimensions (mm) Net weight Gross weight Power / Consumption High voltage protection Case Environment of use Storage Temperature of use Certifications International guarantee Compatibility of systems

USB-C and RJ45 Ethernet (10Mb/s) 2×512 or 1024 on 3-pin XLR (XLR 5 optional) 2×512, 1024 or 512 In/Out (PC + standalone) 100 ~ 1024 steps 32-bit processor 5V, 0.3A via USB-C IP22 H: 45 (1.77 in ) / L: 90 (3.54 in) / l: 80 (3.15 in) 0.19 Kgs (0.42 lbs) 0.31 Kgs (0.68 lbs) 1.5 W Yes, fuses and diodes Anthracite Grey, Brushed Aluminium Interior Store dry – 40 to +85 C° CE, RoHS Yes, 3 years Windows (7 and higher), MAC OS X (10.13 and higher) and Linux (64 Bits, Debian, Redhat, Archlinux, Raspberry Pi)

Device Features
DMX input Standalone mode Art-Net, sACN NODE Art-Net sACN

PC , DMX recording, DMX trigger 2×512 (splitter), 1024, 512 outputs, 16-bit DMX channels Yes, PC Art-Net and sACN to DMX decoder, 2×512 channels (2 DMX universe)
4

Supported modes Infrared receiver
Infrared options
Communication UDP Compatibility RDM (Remote Device Management, bi-directional DMX communication) Wi-Light 2 WEB control with Wi-Light 2

UDP, Broadcast, Unicast, Multicast, fixed IP, DHCP Infrared remote control (available as an option) 10 scene selections, speed, intensity Main dimension and next scene Ethernet protocol (UDP) with a list of possible commands 8 and 16-bit DMX devices
Yes, with Pro DMX 2 only
Yes No

Software options
Player Software Pro Software Pixel mapping software Studio DMX 3D viewer Art- Net sent from the PC Wi-Light 2 App Free software updates

2×512 DMX channels + Stand alone mode, mode Live Board 2×512 channels, normal mode, 30 min audio and video timeline loop 8×512 Art-Net, 128×128 or 16384 Pixels Full Mode 2 Universe (DMX + Art-Net) Controls Player, Pro and Pixxem software over a local WiFi network yes

5

Housing connectivity
Front Panel

Rear Panel
LED signal correspondence G on + Y off G fast blink + Y off G on + Y fast blink G slow blink + Y off G on + Y slow blink x1 G on + Y slow blink x2

1 – Output DMX A, 2 – Input / Output DMX B XLR Connector 3 pins 1: Ground 2: Data 3: Data +
1 – RJ45, Network (LAN) connection 2 – USB-C, power connector (5V. DC, 0.3A) 3 – Infra-red receiver LED, optional 4 – Modes selector (5 s.) Art-Net or sACN 5 – LEDs signals : green (G) et Yellow (Y)
No signals USB signal Ethernet signal Stand Alone DMX NODE Mode converter Art- Net to DMX NODE Mode converter sACN to DMX
6

USB drivers installation
Install USB drivers to communicate with the device and change settings. Installation of USB drivers is required only for Windows at the end of installation. Drivers for Mac and Linux systems are installed automatically. USB drivers verification : In the Windows Device Manager. Check that the device icon is visible in “USB Bus Controllers”.
If drivers are not installed, the Windows Device Manager lists a device with a yellow warning.
On Mac OS, simply check the USB device tree to view “DMX 512 Stand Alone Device”. On Linux, use the “lsusb” command to view “DMX 512 Stand Alone Device” as a list. After control software installation and USB drivers
Connect the device with the USB cable. Start the DEVICETOOL and select “Open USB Device” to change the settings. Start the software and menu “Tools”, then “Options” to change the settings in the “Device”
page. All connected and detected devices are listed.
Multiple USB connections
7

Ethernet connection and configuration
Establish Ethernet communication with the device to change its settings in the software options window or via the DEVICETOOL. It can be done in several ways: Live, via an IP Switch or a Wifi router. The device is in DHCP mode by default.
Initial steps required Connect the device to the LAN or computer via an RJ45 Ethernet cable. Power the device via USB cable (5V DC, 0.3A). Connect the computer to the same network (LAN) or interface via an RJ45 Ethernet cable.
DHCP / IP Static
In DHCP mode, without responses from a DHCP server after a short time, the interface will use static IP mode with its default IP address and wait for the next DHCP request to use DHCP mode. It will therefore always be possible to connect directly to the computer in static IP MODE.The device is in DHCP mode by default.
DHCP connection
DHCP mode, allows you to communicate with devices through a DHCP server that automatically assigns and manages the IP addresses of each device.The DHCP server can be of Switch IP or Router type or other.
The device is in DHCP mode by default. It is detected by software automatically when the computer is also connected in DHCP to the same network or with a static IP address of the same range.
DHCP benefit is that the DHCP server automatically manages the IP addresses of connected devices. So it is not necessary to know exactly the IP of your device to connect to it.However, IPs are regularly modified and can make the installation less reliable.
Setting up the DHCP connection After the required initial steps are completed. If the device is in DHCP mode (default mode). Also configure the computer in DHCP mode. Start the software or DEVICETOOL by selecting “Open Ethernet Device”
8

Static IP connection
Static IP mode, allows you to communicate directly with an interface without necessarily going through another device such as IP switch or router or access point. It is also used on LANs without DHCP server.
Static IP mode also allows you to freeze a network configuration and provides better stability to installations designed with multiple devices thanks to an IP switch or routers.
The default static values of the device are: IP address: 192.168.0.5 Subnet mask: 255.255.255.0
Setting up the Static IP connection After the required initial steps are completed. If the device is in Static IP mode. Set the IP address of the computer to an identical IP address range of type 192.168.0.x.With “x” different than 5 to avoid identical IP conflicts on the network. Also set the subnet mask to 255.255.255.0. Start the software or application.
In an identical IP address range, the device will be recognized when software starts.
Reset of the IP address
If there is a default IP address not found, use the USB connection and software settings tools to check or change the device IP address.
Connecting to a wifi router
If the device’s RJ45 port allows a wired connection to a local network, it is also possible to connect to it via WIFI via a WIFI router.
The illustration below is an example of a configuration using a third-party mini WiFi router to allow a wireless connection.Other descriptions of these routers can be “hotspot”, “hub”, “dongle”, “bridge”, “repeater”, etc.
Note: Connect multiple devices to the WiFi router or extend the available RJ45 ports with a Swich IP.
9

Implementation of the WIFI network:
Set up the WiFi router as a Hotspot to create a new access point. Or configure the WiFi router as “Bridge” or repeater to join an existing network. It is possible to configure the router in Static IP or DHCP. In DHP (default mode of a router) IP addresses are dynamically assigned on the network by
the DHCP server. After configuring the router, connect the RJ45 ports and configure the device in DHCP or
static IP mode. Once the device is connected to the router, it can be used and visible on the network.
Standalone mode settings

In standalone mode of the control software,

configure the device according to the

available options then select and configure the triggers of scenes to be written in memory.

Device configuration

IN/OUT tab
Select a DMX input/Output configuration of the interface from the drop-down menu

10

Available configurations will be displayed depending on the connected device depending on whether it has 1.2 or 4 DMX lines.
A OUT – Assigns 1 output universe on the DMX line(s), for devices that have more than 1 DMX lines duplicate the universe on each.
AB OUT – Assigns 1 different output universe on 2 DMX lines, for devices that have 4 DMX lines duplicates the first 2 lines on the next 2 lines.
A OUT/B or D IN – Assigns 1 output universe on the first line(s) and uses the last DMX line as DMX input.
ABC OUT – Assigns 1 different universe output on the first 3 DMX lines. ABCD OUT – Assigns 1 different universe output on 4 DMX lines. AB OUT / D IN – Assigns 1 different output universe on the first 2 lines and uses the last
DMX line as DMX input. ABC OUT / D IN – Assigns 1 different output universe on the first 3 lines and uses the last
DMX line as DMX input.
“Merge DMX In / DMX Out” option Available with interfaces with more than 2 or 4 DMX lines. Enable the option to re-inject line configured as an input (IN) to the line(s) configured in DMX outputs and thus merge them. The merged DMX levels are compared and the highest is retained. We are talking about HTP (Highest Takes Priority).
Maintain manual control on some circuits with an external DMX console. Create a multi-zone system by merging several cascading interfaces to obtain only one common DMX line.
11

Assign any universe of the software to any DMX line assigned to output, choosing line by line (U1, U2…). Optimize the size of shows saved in memory by reducing the number of circuits per universe depending on the channels used. Example: If 150 channels are used in the show, select only the nearest higher value, here 192. Art-Net/sACN universe range: Define the starting universe and the finish universe to write in memory on an external SD card for an Art- Net/sACN show. Cf: “Saving Art-Net or sACN to an external SD card”
Options tab
For devices with an LED display, turn it off after 4 seconds of inactivity by checking the option. Select a default scene to play automatically after the interface is turned on (with USB or external power supply). For multi-zones devices it is possible to set a default scene for each area.
12

Note: The selected default start scene loses its priority if another scene uses the “Restore if power off” option. Cf: “Advanced trigger options” Configure the “Select Dimmer channels” option to select separately the Dimmer or RGBW light intensity channels that will be controlled directly by Dimmer mode, dry contacts or via the infrared remote control.
Scenes selection and configuration
Check to select the scenes to write in memory and assign triggers from those available by your device.
13

Triggers selection
In the “Triggers” tab, select and assign different types of triggers.
Infrared Trigger For devices that do not have this trigger option an Infrared kit is available containing an IR receiver and a remote control. Cf: “use of the remote control by infrared” Select a scene from the list and assign it a remote control button from the 15 available buttons.
Automatically assign buttons to all scenes in the list by clicking the Infrared icon on the scene list toolbar.
Triggers via Wi-light 2 app and UDP commands When connected to a local network with a WIFI access point, it is possible to trigger and control the interface with the Wi-Light 2 app for Android and iOS when it runs in standalone mode.This
14

local mode is also available on the internet with the Web Remote option. Each device, interface and mobile, must be connected to the same access point in DHCP (recommended) or fixed IP mode.The application will then detect the interface and display the list of scenes and other possible controls and commands. The Web Remote control option requires you to create a user account and save your interfaces locally first. Please refer to the Wi-Light 2 manual to use this mode. The Wi-Light 2 app uses an open protocol for developers with standard communication based on simple UDP commands. Third-party software can establish UDP communication with the software/interface and control it using predefined JSON commands.Option only available with interfaces with an Ethernet port.(see “Communication Development Kit User Manual”)
Advanced trigger options.
Restore after power off By checking this option in the “Triggers” tab, the selected scene takes priority on the boot scene (see “Options tab”) when the power supply is restored. If all scenes have the option checked, the last active scene is replayed. Play in priority By checking this option in the “Triggers” tab, the selected scene plays continuously until its end, without taking into account other triggers, except for time triggers and physical buttons on the device.
15

Save in memory option
Check scenes that need to be saved in memory.
Click on the “Write in Memory” button Select the desired option in the Scenes Write window.
16

Basic backup
Write standalone configuration: Change only certain settings in the configuration of a show already written in memory. Reduces backup time. Write to Memory: Default backup in the internal memory of the device.
Save to an internal and external micro SD card
For devices with a micro SD port.
Save scenes to a micro SD card (Class 10) installed in the device’s SD card reader or in the computer drive.The card must be CLASS 10, formatted in FAT or FAT 32 with a maximum capacity of 256 GB.It is recommended to use the largest allocation unit size available when formatting. Write to the SD card of the device: SD card installed in the interface drive Write to an external SD card: SD card connected to the computer Note: Save to the root directory of the SD card.
Save Art-Net or sACN to an external SD card
For devices with a micro SD port and an Ethernet port.
Art-Net – Write to an external SD card: Save up to 8 universes only on micro SD to render an ArtNet or sACN show independently. Set the universe range in the IN/OUT config tab.Cf: Pre-commissioning verification: Connecting the RJ45 cable before power on. Connection to the local network.Cf: “Ether Ethernet connection and configuration” Configuring the device in Art-net or sACN mode via the software or DeviceTool. Note: Once in Art-Net (Ar) or sACN (AC) mode, the interface is no longer visible on the local network. In Art-Net the interface will use Broadcast to play the show on the network. In sACN the interface will use the Multicast to play the show on the network.
17

Standalone use
Switch to standalone mode
The interface switches to standalone mode automatically after 5 seconds after power on and if no software connection is made.
External and USB power supply
The external power supply is only used for “Autonomous” mode.But it is possible to connect a USB cable and power supply at the same time, even if this configuration is not recommended.If a USB cable is connected to the interface when running in standalone mode, the device will detect a possible connection to a computer but this will not affect the scenes that play.
How to use IR Remote
Infrared Remote triggers work in Stand Alone and in Live mode when “Get Stand Alone Triggers” is checked in software option window, at the bottom of “Device” section.
Previous Remote Control Unit (Before 2022)
Functioning for Interfaces without Mode and older interfaces. 1. Scene trigger buttons (1 to 10) assigned via the software. 2. Scene selector, next or previous. 3. Speed value, increase & decrease 4. Dimmer value, increase & decrease 5. Blackout: Stops the current scene and plays the scene 00. All DMX levels are set to zero. 6. Pause: Freezes the current scene in its state
18

Functioning for Interfaces with Modes 1. Scene trigger buttons (1 to 10) assigned via the software 2. Increase or decrease the value of the selected mode: Scene +/-, Dimmer +/-, Speed +/-, Color +/-. 3. Color mode 4. Scene mode 5. Dimmer mode 6. Speed mode 7. Blackout: Stops the current scene and plays the scene 00. All DMX levels are set to zero. 8. Pause: Freezes the current scene in its state.
New Remote Control Unit (2022)
Functioning for Interfaces without Mode and older interfaces.
1. Scene trigger buttons (1 to 10) assigned via the software. 2. Scene selector, next or previous. 3. Speed value decrease 4. Speed value increase 5. Dimmer value decrease 6. Dimmer value increase 7. Blackout: Stops the current scene and plays the scene 00. All
DMX levels are set to zero. 8. Pause: Freezes the current scene in its state
19

Functioning for Interfaces with Modes
1. Scene trigger buttons (1 to 15) assigned via the software Trigger 1 to 15 with 1 Zone. Trigger 1 to 9 with several Zone.
2. 5 Control Zones available: A, B, C, D, E and Global Zone: [ ] to trigger each Zone in the same time.
3. Increase or decrease the value of the selected mode: Scene +/-, Dimmer +/-, Speed +/-, Color +/-.
4. Release Color mode 5. Color mode 6. Scene mode 7. Dimmer mode 8. Speed mode 9. Blackout: Stops the current scene and plays the scene 00.
All DMX levels are set to zero. 10.Pause: Freezes the current scene in its state.
Functions descriptions
Scene +/-: Each push selects the next or previous scene of the current Zone. Scene are play immediately.
Master Dimmer: Increases or decreases the RGB, CMY and dimmer channels of the current zone. The CMY, RGB, Dimmer channels are defined in the Profile of the fixture and the stand-alone mode.
Scene Speed: Increases or decreases the speed of the current scene in the current zone. A different speed can be chosen separately for each scene.
Zones: Choose a Zone (A,B,C,D,E or Global [ ]). Then select a scene or mode to trig in the selected zone.
Modes: Select a Mode from Speed, Dimmer, Color or Scenes, then use +/- to change values.
20

IR Codes
21

NODE mode setup
Setup with the software
Network setup
Access the device options window: In the “Ethernet” tab, check “DHCP” to put the device in DHCP mode and apply. To put the device in static IP mode, uncheck “DHCP” and enter the IP address, subnet mask, gateway, and name, then apply.
NODE Art-Net or sACN mode
The device’s Node mode makes it possible to convert Art-Net and sACN signals to DMX. In the Node part, select Node Art-Net to change the settings you want. It is possible to configure names with “Short Name” and “Long Name”. It is possible to change the DMX ports or outputs of the Node by modifying the “SubNet” and “DMX Universe”, and then apply. Select Node sACN to choose DMX and applied Universes.
Press “Apply” to take into account the new settings. To use the device in the selected mode, you must restart the device after configuration by unplugging it from the power supply. It is also possible to switch between Art-Net and sACN mode with long support (5s.) on the Device Mode button and following the network configuration of the device.
22

Setup with the DeviceTool
Network setup
Open the device via USB or Ethernet with the option “Open USB Device” or Open “Ethernet Device. Select the “Network” tab. In the “Ethernet” tab, check “DHCP” to put the device in “DHCP” mode and apply. To put the device in static IP mode, uncheck DHCP and enter the IP address, subnet mask, gateway, and name, then apply.
NODE Art-Net or sACN mode
The device’s Node mode makes it possible to convert Art-Net and sACN signals to DMX. Open the device via USB or Ethernet with the option “Open USB Device” or Open “Ethernet Device. Select the “Fashion” tab. Select Node Art-Net to change the desired settings. It is possible to configure names with “Short Name” and “Long Name”. It is possible to change the DMX ports or outputs of the Node by modifying the “SubNet” and “DMX Universe”, and then apply. Select Node sACN to choose DMX and applied Universes. Press “Apply” to take into account the new settings.
23

To use the device in the selected mode, you must restart the device after configuration by unplugging it from the power supply. It is also possible to switch between Art-Net and sACN mode with long support (5s.) on the Device Mode button and following the network configuration of the device.
Setup with a Web Browser
This feature is not currently available.
UDP, Broadcast, Unicast, Multicast
Art-Net and sACN are communication protocols based on the UDP/IP standard. These 2 protocols integrate DMX frames into Ethernet frames allowing simpler and more convenient wiring with the use of IP switches or WIFI terminals. Several DMX lines can be encapsulated in an Ethernet frame and therefore reduce wiring to 1 single Ethernet line for X DMX lines. Art-Net network data is transmitted in broadcast or unicast mode. Unicast is preferable when using multiple devices on the network and when managing more than 10 DMX universes. sACN network data is transmitted in Unicast and Multicast.
24

Reset the default device
To restore the default values and reset your device, reconfigure the device via USB or Ethernet with the software or DEVICETOOL or application and restart it to take into account the new mode and settings. It is also possible to change mode directly on the device with a 5 second long press on the mode button.
NODE wiring diagram
25

Detecting NODEs on the network
It is possible to connect multiple devices to the same network in order to multiply the DMX output universes. Audit of previous steps
Assigning IP addresses and subnet masks. Configuring devices via the software or DeviceTool. Connecting devices to the network. Powering devices. If the steps have been followed, the devices are visible on the network by the software or by other devices compatible with Art-Net frames.
26

Art-Net wiring diagram
27

Housing dimensions
Front panel
Dimensions in mm/in.
Back panel
Tops panel
28

Troubleshooting

The device is not detected by the DeviceTool or Unplug to restart the device.

USB software.

Change the USB cable

Unplug to restart the device.

The device is not detected by the DeviceTool or Change the Ethernet cable

Ethernet software.

Check the selection of Ethernet networks

before opening.

Check the mode of communication with LED

signals and reconfigure the device via USB if

necessary

Verify that the IP addresses and subnet mask

are configured correctly.

Update the firmware of the device via the

The device is not detected on the network.

software or DeviceTool Update the software with the latest version and

try again

Open and allow the Communication Ports used

by the device.Some local networks may require

manual opening of the following UDP Ports:

8011 + 8012 for communication between the

device and software.

If you experience unlisted issues, contact your seller or manufacturer directly to indicate your problem and receive a solution.

Product design and specifications are subject to change without prior notice.

Older devices (sold before 2020) are not compatible with PRO DMX version 2

191 Allée de Lauzard 34980 St Gély du Fesc, FRANCE Web: www.chromateq.com Email: info@chromateq.com Phone: +33 952210755

Wechat: Chromateq WhatsApp: +8613422062209 QQ: 2908265661
Guaranteed products: 1-3-5 years Software pack: https://chromateq.com/dmx- softwaredownloads/
Copyright © 2021 – CHROMATEQ.All rights reserved.

29

References

• Lighting Control - Homepage DMX Lighting Control
• Free DMX software download - Chromateq

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