rize Clarity II Adjustable Bed Owner’s Manual
- June 4, 2024
- rize
Table of Contents
Clarity II Adjustable Bed
Owner’s Manual
Clarity II Adjustable Bed
SERIAL NUMBER: _____
(Place your serial number here for ready reference)
Model Number: MA004CD01
This product and all our bedding products are covered by one or more of the
following issued and pending U.S. patents including Nos. 9706848, 9744088,
8209801, 9795223, 8769739, 8209800, 9706848, 8769739, D663968, and other
patents pending.
Photos are for illustration purposes only.
COPYRIGHT © 2021. Production and publication under limited copyright license
by Mantua Manufacturing Co.
MACDUG01 AWMACDUG-1 05.20.2021
Safety precautions
Attention!
IMPORTANT SAFETY INSTRUCTIONS.
PLEASE READ THESE INSTRUCTIONS THOROUGHLY BEFORE USING THIS PRODUCT.
Electrical safety
Always unplug this adjustable bed from the electrical outlet before any
cleaning of the bed. To safely disconnect, make sure all controls are in the
off position, then remove the plug from the outlet.
Keep the cord away from heated surfaces. Keep air openings free of lint, hair,
and the like. Never operate when air openings are blocked. Never drop or
insert any object into any opening. Use only indoors.
Cease use of this adjustable bed and contact the Customer Care Center for
repair if: (1) it has a damaged cord or plug, (2) it is not working properly,
(3) it has been dropped or damaged, or (4) it has been dropped into water.
Grounding safety
To reduce the risk of electric shock, electrical fire, or faulty operation of
this product, your adjustable bed may feature a polarized plug meant to be
used only with a grounded electrical outlet. If this plug does not fit into
your outlet, contact a qualified electrician to install a properly grounded
outlet. Failure to use a properly grounded outlet for this product will
compromise this important grounding safety feature. The use of adapters is not
recommended unless the outlet is checked by a qualified electrician to ensure
the proper grounding of the adapter.
NOTE: Unauthorized modifications to this product could void the
electrical portion of your warranty.
Warranty warning!
This bed is specifically designed to require no maintenance by you, the user.
Any opening or tampering with the control box, motors, or hand controls (with
the exception of the battery compartment if equipped) will result in a void of
the warranty. Only those authorized may conduct repairs or part replacement on
your adjustable bed. Unauthorized modifications to this product could void the
electrical portion of your warranty.
In-home use only
This adjustable bed is designed exclusively for in-home use.
HOSPITAL DISCLAIMER: It is NOT designed for hospital use and is NOT designed
to meet hospital standards. Do not use this bed with TENT-TYPE oxygen therapy
equipment or use it near explosive gases.
Important safety features
Weight fail-safe feature: In the case that an overload of weight is placed on
the head or foot mechanism, the control unit will automatically stop all
functions. The control unit will automatically resume all functions 30 seconds
after the excess weight is removed.
The recommended weight limit for your adjustable bed is up to 750 lb. For your
adjustable bed to structurally support the recommended weight, weight must be
distributed evenly across the head and foot sections. The adjustable bed will
not and is not intended to support or lift this amount in just the head or
foot section. Dependent on the size and/or model of the mattress, the
available weight limit may be less.
NOTE: If your adjustable bed is positioned on a hard floor surface such
as hardwood or tile, it is recommended that rubber cups or carpet squares are
placed under the legs to prevent damaging or scratching your floor.
User-serviceable parts
This bed is specifically designed to have no maintenance by you, the user.
Therefore, you are encouraged not to open any motors, alter the wiring, or
adjust, modify or change the structure of the product, as it will void the
warranty.
Radiofrequency is 2.4 ghz
The FCC-compliant device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
IMPORTANT NOTE: To comply with the FCC RF exposure compliance
requirements, no change to the antenna or the device is permitted. Any change
to the antenna or the device could result in the device exceeding the RF
exposure requirements and void the user’s authority to operate the device.
**FOR OPTIMAL SAFETY, YOUR ADJUSTABLE BED SHOULD BE PLUGGED INTO A SURGE
PROTECTOR (not supplied with this adjustable bed).
Consumers with pacemakers
It is possible that the (optional) vibrating feature of this adjustable bed
may be misinterpreted by some pacemakers as movement and/or exercise. This is
common with any product that produces a vibrating motion, and may or may not
affect your pacemaker. Please consult your physician with any concerns.
Product ratings
Lift Motor Restrictions: The lift motors in this bed are NOT designed to
operate continuously for more than two (2) minutes over a twenty (20) minute
time period, or approximately 10% duty cycle. To ensure reliable functionality
and the full life of this product, do not attempt to exceed these limits.
NOTE: Attempting to circumvent or exceed this rating will shorten the
life expectancy of the product and may void the warranty.
The structure of the bed will support the recommended weight when distributed
evenly across the bed. The head and foot sections are not designed to
individually support or lift this amount of weight. For optimal performance,
entering and exiting the adjustable bed with the bed in a flat or level
position is recommended.
NOTE: Exceeding the recommended weight restrictions could damage your
adjustable bed and void your warranty.
Small children and pets warning
Immediately dispose of all packing materials as it can pose a smothering risk
to small children and pets. The injury could occur also if children or pets
are permitted to play on or under the bed. Do not allow children to operate
this bed without adult supervision.
Lift warning
Do not sit on the head or foot sections while in the raised position, or
during lift or lowering cycles.
Moving after installation
Do not place the adjustable bed vertically on its head or foot sections. This
may cause injury to persons or damage to the adjustable bed. Two people are
required for moving this adjustable bed due to its heavy weight.
Safety
When an overload of weight is placed on the head or foot mechanism, the
control unit will automatically stop all functions. The control unit will
automatically resume all functions after the excess weight is removed.
Massage motors, if any, will automatically shut off after running continuously
for 15 minutes. All massage functions will be operational again after 5
minutes.
NOTICE:** The changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.
Read the Owner’s Manual carefully and completely before operating the product.
Electric shock may occur if electrical components are not installed or
operated according to these guidelines.
SAVE THESE INSTRUCTIONS. Proper operation of your adjustable bed is necessary
to ensure the long life and durability you expect from a high-quality product.
The manufacturer has tested and inspected this product prior to shipment.
Parts list
Before discarding any packing materials, check the adjustable bed carton and
verify all items in the parts list are included.
* Only available with Twin XL and Split Cal
King sizes.
Installation guide
Setting up your adjustable bed
-
Open the box.
-
Lift the folded adjustable bed out of the box, place it on a flat floor and unfold it.
NOTE: Hold the edge of the bed when unfolding it. Do not hold the metal frames to avoid potential injury.
-
Cut the orange zip ties holding the accessory boxes in place. Remove the accessory boxes from inside the frame. Remove the retainer bracket and power supply attached
to the adjustable bed.
NOTE: Take note of the other orange zip ties holding the frame near the head and foot section of the bed. You will cut these ties later in the setup.
If you are installing the adjustable bed on a platform or slat pack bedding system, do not install the legs. Proceed to step 6. -
Attach the 3″ post bed legs to the 8″ post bed legs.
NOTE: If you want to add more height to the adjustable leg, attach the leg extender to the post bed legs. -
Attach the bed legs to the adjustable bed by threading them in a clockwise direction into the pre-drilled holes on the frame.
NOTE: Do not overtighten the bed legs.
NOTE: For safety reasons, lifting of the
adjustable bed must always be performed by two (2) people; and the unit should
always be on a flat surface before opening. -
Remove and extend the power cord from the frame.
If you are installing your adjustable bed on a platform or flatpack bedding system, apply anti-skid pads to the frame first. See “Applying anti-skid pads for platform bed use” on page 11. -
Lift one side of the bed and then turn it over carefully so the top side is now facing up.
NOTES:
• When turning the bed over, hold the frame and not any part of the deck to avoid damaging the adjustable bed.
• Do not put stress on the bed when resting on its side as this may damage the legs.
-
From under the head and foot sections of the bed, cut and remove the orange zip ties holding the bars.
NOTES:
• Cut these zip ties only AFTER the adjustable bed is turned over on its legs or placed on a platform bed with the top side facing up.
• There are two (2) zip ties on each side of the foot section and one (1) orange zip tie located near the edge of the head section. They are easily accessible for cutting.
IMPORTANT! Make sure power cords do not obstruct any adjustable bed
mechanisms.
Setting up the electronics
-
Plug the AC power cable into a working electrical outlet.
NOTE : For optimal safety, using a surge protector (not included) is highly recommended. -
Install batteries in the remote control. Try all functions on the remote to make sure all features are operational.
NOTE: If the bed does not work, see the Troubleshooting section of this manual. -
Return the bed to a flat position before continuing with the installation.
NOTE: Make sure your bed is in a flat position before using it. Press the Flat button on the remote control after plugging in the power cord.
Installing the mattress retainer bar
- Align the open ends of the retainer bar with the “loop” retainer anchors located at the foot of the bed.
- Slide the retainer bar into the anchors allowing the ends to glide into the loop.
If the adjustable bed is set up without a headboard, place your mattress on the adjustable bed surface. Your adjustable bed installation is now complete. If a headboard is to be installed, see “Assembling the headboard bracket.”
Installing the bed leg straps (optional)
To help prevent base separation when using two adjustable beds together, use
the bed leg straps.
- Line up the two adjustable beds, then use the bed leg strap to wrap the inside legs together tightly (front leg to front leg and back leg to back leg).
- Fasten the straps to prevent movement & maintain stability.
Assembling the headboard bracket (optional)
NOTE: Headboard bracket parts are sold separately.
-
Turn the adjustable bed over with the top side facing downward.
-
Remove the leg from the head section of the adjustable bed by turning the leg in a counter-clockwise direction.
-
Slide the inner headboard bracket over the hole for the leg installation. (The bracket the opening should face away from the adjustable bed.)
-
Screw the leg back in by turning it clockwise. This will secure the inner headboard bracket to the adjustable bed.
-
Place the open side of the outer headboard bracket onto the exposed square tube of the inner headboard bracket.
-
Insert a retainer bolt fitted with a washer through the outer headboard bracket and into the inner headboard bracket. Tighten the bolt with an Allen key wrench. Leave loose enough for adjusting.
-
Repeat steps 2 to 6 to install the brackets on the other side of the head section of the adjustable bed.
NOTE: When the headboard brackets are assembled, make sure there is a space of 1.5 inches (38.1mm) to 2 inches (50.8mm) between the edge of the bed and the headboard brackets. -
Turn the adjustable bed over into an upright position. Move the bed and the headboard as close as possible to their final location, then install the headboard.
NOTE: If you need to adjust the headboard brackets, unscrew the bolts holding the outer headboard brackets and move the brackets accordingly. Reinstall the bolts and tighten them securely.
Place your mattress on the adjustable bed surface. Your adjustable bed and headboard installation are now complete.
IMPORTANT!
- Failure to follow the installation steps as they appear in this guide could result in damage to your adjustable bed.
- For safety reasons, lifting of the adjustable bed must always be performed by two (2) people; and the unit should always be on a flat surface.
- Make sure to position the bottom of the headboard cross member no more than 3 inches (76.2mm) between the headboard and the top of the mattress.
Applying the anti-skid pads for platform bed use
The Clarity II adjustable bed is also created for platform or flatpack bed
systems. Before installing on a platform or slat pack bed, apply anti-skid
pads under the adjustable bed to keep it in place.
-
Turn your adjustable bed on its side and then locate the areas near the center brackets and corner brackets of the frame.
NOTE: For safety reasons, lifting of the adjustable bed must always be performed by two (2) people. -
Take the anti-skid pads and remove them from the adhesive backer.
-
Apply the anti-skid pads on each of the identified areas near the center and corner brackets as shown. IMPORTANT!
• Make sure to align the anti-skid pads so that they will rest on one of the slats under the adjustable bed. If your bed system is a solid deck surface, there is no need to align the pads to a slat.
• For the areas near the center brackets, you may apply the anti-skid pads to either side of the center bracket. Make sure to align them with the slats.
• A total of 6 anti-skid pads must be applied to the adjustable bed to secure the frame in place and keep it from slipping. -
After applying all the anti-skid pads under the adjustable bed, carefully place the adjustable bed onto the platform or slats.
-
To continue setting up the other parts of your adjustable bed, go back to page 8.
IMPORTANT! Make sure your platform or flatpack base can support the maximum weight of the adjustable bed (135 lb for Queen beds and 163 lb for King beds) and the mattress.
Remote control guide
Head and Foot Position Adjustments (3, 10)
Press the up or down button to raise or lower the head and foot sections of
your adjustable bed.
Presets
LEISURE (1)
Press this button to adjust the bed into a chaise lounge position to help
remove stress and tension from your lower back.
INCLINE (2)
Press this button to raise the head section to an ideal position for watching
TV, reading, or laptop use.
FLAT (4)
Press this button to return the bed to a flat position.
NOTE: Make sure your bed is in a flat position before using it. Press the
Flat button on the remote control after plugging in the power cord.
ANTI-SNORE (5)
Press this button to gently raise the head section and allow easier air intake
which can help reduce snoring.
ZERO GRAVITY (8)
Press this button to elevate the foot section slightly higher than the chest,
in effect, allowing the blood to flow back to the heart to help reduce stress
and fatigue.
PROGRAM (9)
Press and hold this button together with a preset button to override factory
default presets with your customized presets. For safety reasons, the Anti-
Snore and Flat buttons cannot be customized. For more information, see ”
Customizing the preset buttons”.
Under-bed Light (13)
Press this button to turn the under-bed lighting on, helping you safely
navigate in and out of bed during the night. Press the button again to turn
the under-bed light off.
Massage
START MASSAGE (12)
Press the up button to activate the massage feature on the bed. The intensity
starts at level 3. Press the up or down button to increase or decrease the
intensity of the massage.
NOTE: This feature has an Auto Shutoff Timer that automatically turns off
the massage after 15 minutes of continuous use.
WAVE MODE (6)
Press this button to activate and select from different massage feels. The LED
lights (7) indicate the mode you selected. You can also press this button to
turn the massage on. Intensity for the wave modes starts at level 4.
STOP MASSAGE (11)
Press this button to disable any active massage.
Understanding the remote control features
- The adjustable bed uses RF (radio frequency) remote control system.
- The buttons are backlit when pressed to aid in the visibility of the remote control in low-light environments.
- It is not necessary to face the receiver when operating the remote control. The remote signal is best transmitted within 9 feet (3 meters) of the bed.
NOTE: The bed may have minor intermittent performance interruptions
because of typical radio frequency interference. This is normal in the
operation of the bed, not a defect.
Customizing the preset buttons
You can store new head and foot positions by customizing the preset buttons:
Incline, Leisure, and Zero Gravity. These can be reprogrammed with your
desired positions at any time. For safety reasons, the Anti-Snore and Flat
buttons cannot be customized.
- Move the head and/or foot sections to your desired position.
- Press and hold the Program button and any of the preset buttons at the same time for 2.5 seconds.
The new bed position is now stored in your selected preset button overriding
the factory default.
To restore the presets to their factory settings, see “Resetting your system”.
Pairing the remote control to your adjustable bed
Your adjustable bed is already paired with your remote at the factory. Manual
pairing is only needed for replacement remote controls.
NOTE: For the pairing to be successful, make sure the distance between
the control box and the remote control is not more than 2 meters.
-
Make sure your bed is connected to a working electrical outlet. A surge protector is recommended.
-
To pair your remote control to your adjustable bed, do one of the following:
• Unplug the power cord from the electrical outlet. If installed, remove the two (2) 9V alkaline batteries intended for backup battery power. Plug the power cord back into a working electrical outlet (a surge protector is recommended). The LED light on the control box turns blue and the control box is in remote pairing mode for 20 seconds.
• On the control box, press the PAIR button twice. The LED light on the control box turns blue and the control box is in remote pairing mode for 20 seconds. -
On your remote control, press and hold the Flat and massage Stop buttons for four (4) seconds.
If the pairing is successful, the LED light on the control box turns to green immediately and the remote backlight stops flashing. If pairing fails, the LED light on the control box stays blue and turns green only after the 20-second timeout. Repeat steps 2 to 3 until pairing is successful.
Synchronizing two beds for tandem operation
To operate two adjustable beds simultaneously, you must connect both beds
using the sync cable.
- Plug both Bed A and Bed B into working and grounded electrical outlets. A surge protector is recommended.
- Press the Flat button on Remote A and Remote B to align the beds properly in a flat position.
- Plug one end of the sync cable to the control box on Bed A. Insert it into the port labeled “SYNC”.
- Plug the other end of the sync cable into the control box on Bed B. Insert it into the port labeled “SYNC”.
Beds A and B can now be controlled by both remotes individually. However, only
one remote control works at any given time. Resetting your system
Resetting the system is sometimes necessary to restore any customizations on
the preset buttons to its factory settings.
On the remote control, press and hold the Program and Flat buttons for 2.5
seconds until the remote backlight flashes.
All customized settings on the remote control and control box are now cleared
or returned to their factory default settings.
Special functions
Using the mounted USB ports
The convenient USB ports located on each side of your adjustable bed provide
easy access for charging today’s tech devices. Activating the emergency
power-down feature
The power supply unit on your adjustable bed supports the emergency power-down
feature if a power failure occurs while the head and/or foot sections are
raised.
NOTE: Install the 9V batteries in the power supply unit only during a
power failure when the emergency power-down function is needed.
-
Locate and remove the cover on the 9V battery compartment of your power supply unit.
-
Install two (2) alkaline 9V batteries (not included with the adjustable bed). Replace the battery cover.
Continued on the next page. Activating the emergency power-down feature—continued. -
When the 9V batteries are installed and a power failure occurs, press the Flat button on the remote control for the bed to return to a flat position.
NOTE: The two (2) 9V batteries are for single use only. After lowering the adjustable bed once during a power failure, replace it with a new set of batteries.
Connecting your bed to a smart device
Your adjustable bed can be controlled using your iOS or Android smart device
through the Rize Clarity II – O mobile application.
Before connecting your bed to the mobile app, do the following:
- Make sure your adjustable bed is plugged into a working electrical outlet and the control box is on.
- Download and install the Rize Clarity II – O mobile app from the App Store® or the Google Play TM Store.
- For iOS users, turn on your device’s Bluetooth®. For Android users, turn on your device’s Bluetooth® and Location settings.
-
If you are connecting your bed to the mobile app for the first time, enable the mobile device pairing mode on your bed’s control box.
Do one of the following:
• Unplug the power cord from the outlet and then plug it back in. The LED light on the control box turns blue. After 20 seconds or after being operated by a paired remote control, the LED light turns green and the control box enters mobile device pairing mode.
• On the control box, press the PAIR button twice. The LED light on the control box turns blue. After 20 seconds, the LED light turns green and the control box enters mobile device pairing mode.
NOTE: The control box stays in mobile device pairing mode for 60 seconds and the name of your bed is now visible on the app. -
From your mobile device, launch the app, and then tap the gear ****icon to go to the Settings screen.
-
From the Devices list, select the name of your adjustable bed. The name of your adjustable bed is on the sticker on the front cover of the Owner’s Manual and on the bed’s control box.
NOTES:
- If your bed is not on the Devices list, make sure your bed is in mobile device pairing mode. See step 1 for options to enable the mobile device pairing mode on your bed’s control box.
- You can only connect one smart device to one adjustable bed at a time.
- The bed is automatically disconnected from the app when you close the app (not running in the background) or move out of the range of the connection. Pair the bed with the app again the next time you use the app.
- For more information on using the mobile app to control your adjustable bed, see the Rize Clarity II – O App Guide.
Troubleshooting
In the event, the adjustable bed fails to operate, investigate the symptoms and possible solutions below.
| Symptom | Solutions |
|---|
The adjustable bed does not respond when the
remote is used. The remote does not work.| Make sure the remote control is
paired with the adjustable bed.
No features or functions of the adjustable bed activate.| Check that the power
cord is plugged into a working electrical outlet. Unplug the power cord from
the outlet. After 30 seconds, plug it back in. Press any button on the remote
control and check if the bed responds.
Check if the control box is working properly. Make sure the control box is
properly connected to the power supply unit by checking if the LED light turns
on when the power cord is plugged in.
Check the batteries in the remote control. Replace with new batteries, if
necessary.
Make sure batteries are properly installed. Follow the markings on the battery
compartment.
Remove batteries. Leave them out for 30 seconds before putting them back into
the remote control.
Scratch the terminals inside the remote’s battery compartment with a coin or
key.
Check that the surge protection device or electrical outlet is not defective.
Test the outlet by plugging in another working appliance.
The remote control does not work or light up.| Check if the remote buttons
light up when pressed. If not, replace the batteries.
Remove batteries. Leave them out for 30 seconds before putting them back into
the remote control.
Scratch the terminals inside the remote’s battery compartment with a coin or
key.
Make sure batteries are properly installed. Follow the markings on the battery
compartment.
The adjustable bed stutters when in motion.| Clear any clutter or obstructions
under and around the adjustable bed.
Radio frequency interference from other remotes or electronic devices may
affect normal operation.
Check the batteries in the remote. Press the lift buttons firmly and
accurately.
The split or tandem system is out of sync. Only one of the two adjustable beds
raises or both beds raise but one side is higher than the other.| Reset the
system and then sync one remote to both adjustable beds again.
The Head or foot section elevates the adjustable bed but does not return to a
flat position.| Your adjustable bed may be obstructed preventing smooth
operation.
Remove obstructions from around and under the bed.
Check that the head section is not too close to the wall.
If a headboard is installed, check that it is not too close to the edge of the
mattress. Make sure there is enough distance between the headboard bracket and
the mattress.
The Head or foot lift function has minor interference during operation.| Check
the batteries in the remote control. Replace with new batteries, if necessary.
Make sure that you are following the duty cycle of the motors. Do not operate
for more than two minutes over a 20-minute period or approximately 10% duty
cycle. Press the lift buttons firmly and accurately.
The wireless remote control may be experiencing common radio frequency
interference from other radio transmitting devices. Wait several seconds and
then try pressing the lift buttons again.
Massage motors seem excessively loud during operation.| Hard surface flooring
may cause added vibration. To correct this, place carpet pieces or rubber
furniture cups under each leg or caster of the bed.
Elevate the head or foot section a short distance (using the remote control)
to realign the lift/lower mechanisms with the bed support platform.
Check that the bed is not in direct contact with a wall, nightstand, or
another object that may cause vibration or noise.
If the adjustable bed is installed on top of a bed, check that the massage
motors are not causing the bed (or bed components) to vibrate or rattle.
Check that the headboard attachment hardware is tightened firmly (if used).
The adjustable bed is squeaking.| 1. Remove or loosen any pin, nut, bolt, or
white bushing one at a time.
2. Lubricate it by applying the grease with a cotton swab. Using a lithium or
spray lubricant is recommended. (Lubrication can be obtained by contacting our
Customer Care Center).
3. When placing the lubricated pin, nut, bolt, or white bushing back onto the
adjustable bed, make sure there is a looser tightening on the nut.
4. Additional solution: After completing these steps, spray the pins, nuts,
bolts, and white bushings with a lubricant.
Warranty
** Limited Warranty For Adjustable Beds
LIMITED WARRANTY: Subject to the terms and conditions set forth herein, the
manufacturer of this product, RIZE warrants to the original retail purchaser
for the time periods stated herein that the adjustable bed system purchased
from an authorized reseller of genuine RIZE products is merchantable and free
of defects and materials and is fit for the purpose of residential, non-
hospital bedding. Floor samples are not warranted and are purchased AS IS.
This warranty applies only to genuine RIZE products, and without limiting the
foregoing, does not apply to power cords or other accessories supplied by the
seller or other parties.
5-Year Period for All Labor: The above warranty will apply for 5 years
for labor on the bed frame, all components, and parts, including, without
limitation, electronics, electrical components, drive motors, WiFi module,
power supply, and power cords, and massage motors.
5-Year Period for All Components: The above warranty will apply for 5
years for the bed frame, all components, and parts, including, without
limitation, electronics, electrical components, drive motors, WiFi module,
power supply, and power cords, and massage motors.
20-Year Period for Bed Frame: The above warranty will apply for 20 Years
prorated to the bed frame, defined as follows: the metal structure of the
adjustable bed system only, and specifically does not include its cover, side
rails, decking or legs, or other attachments thereto, such as actuator lift
motors, control box, WiFi modules, power supply, power cords, control box or
other electrical or mechanical components. For years 6 through 20 the warranty
will be reduced by one-fifteenth (1/15) for each year beyond the fifth year.
Start of Warranty Period: The warranty periods stated above will commence
on the date of the first retail purchase of the adjustable bed system from an
authorized RIZE reseller, provided that proof of purchase and warranty
registration occurs within the time and in the manner set forth below. In the
case of replacement parts provided by RIZE, the warranty will apply to the
original warranty period and will not extend beyond such period.
NO OTHER WARRANTY EXPRESS OR IMPLIED: The foregoing express warranty is
the only warranty by RIZE and all other express warranties or warranties
implied by law or otherwise (including without limitation, any implied
warranty of fitness for a particular purpose) are hereby denied and disclaimed
to the full extent permitted by applicable law.
EXCLUSIONS FROM WARRANTY: Loss, damage, malfunctions, or other defects
caused in whole or in part by any one or more of the following are not covered
by any warranty and neither RIZE nor the seller shall be responsible for them:
ordinary wear and tear; damage not directly caused by a defect covered by this
express warranty; failure to comply with this user Manual and/or any other
user instructions issued by RIZE for use and maintenance, including without
limitation, weight limits and operation; modifications not performed by RIZE;
use of any parts, components, or accessories that are not supplied by RIZE for
the specific product and installed by an authorized RIZE service provider; use
of the product for purposes or in a manner not expressly intended by RIZE as
described in this Manual or any other misuse or abuse; storage or use outside
of the home or other exposure to the elements; dampness; or transportation or
another handling by anyone other than RIZE.
EXCLUSIVE LIMITED REMEDY: The sole and exclusive remedy for any item
which fails to meet the express written warranty set forth above shall be, at
RIZE’s option, either repair or replacement of the defective item. RIZE may
require reasonable evidence of the existence of a defect, and RIZE customer
service staff will discuss specific requirements with the purchaser based on
the defects identified by the purchaser. Replacement parts will be provided at
no cost to the purchaser, provided that the defective parts are delivered to
RIZE unless RIZE instructs otherwise in the claims process (see below).
Subject to advance approval by RIZE, it will also pay reasonable shipping
costs for returns requested by RIZE and replacement parts or bedding systems.
CLAIMS PROCESS: Prior to contacting RIZE, please refer to the
TROUBLESHOOTING section of this Manual and also ensure that use and
maintenance instructions in this Manual have been followed. The following
process must be followed to initiate a warranty claim: (1) during the
applicable warranty period stated above, contact RIZE customer service to
initiate the claim and provide proof of status as the original retail
purchaser from an authorized RIZE products reseller and prior timely
registration of the product (see PRODUCT REGISTRATION below); (2)
identification of suspected defect and compliance with RIZE requests for
documentation or other evidence of the defect, such as the return of parts to
RIZE, the cost of which will be paid by RIZE if the defect is confirmed by it
or inspection by an authorized RIZE service technician or other person
approved in writing for that purpose by RIZE; and (3) remedy by RIZE as stated
herein.
LIMITATION OF LIABILITY:** In no event shall RIZE be liable for incidental
or consequential damages of any kind or nature whatsoever caused by or arising
out of any product defects, and the sole and exclusive remedy shall be repair
or replacement of defective items within warranty to the extent and in the
manner provided herein.
All product names, brands, and trademarks are the property of their respective
owners.
Registration
Warranty Registration Form
Name:
Phone:
Address:
City:
State:
_____ Zip code __
Email address:
Store where purchased:
Serial no: _____ Invoice no: ____ Model no:
Survey
Gender:
M F
Age:
18-30 31-40 41-50 51-60 61-70 71 & up
Reason for purchasing an adjustable bed:
Health Comfort Other
How did you find out about our beds?
Advertising A friend Store Article Internet Other
Please mail to:
Rize Customer Care Center
31050 Diamond Parkway Solon, OH 44139
Customer Care Center Phone #
1-800-444-8444
You can also register your bed
online at www.rizebeds.com.
IF YOU EXPERIENCE ANY TROUBLE WITH YOUR ADJUSTABLE BED WITHIN THE
WARRANTY PERIOD, PLEASE CONSULT THE TROUBLESHOOTING GUIDE PROVIDED
WITH YOUR BED AND ONLINE, IF APPLICABLE.
IF PROBLEMS PERSIST, PLEASE CALL CUSTOMER CARE TOLL-FREE NUMBER
1-800-444-8444
Please have your receipt ready and available.
Thank you and enjoy your adjustable bed!