rize 4002s Clarity II Adjustable Bed Owner’s Manual
- June 5, 2024
- rize
Table of Contents
4002s Clarity II Adjustable Bed
Owner’s Manual
Owner’s manual
Clarity II Adjustable bed
SERIAL NUMBER:………………………….
(Place your serial number here for ready reference)
COPYRIGHT® 2021 Production and publication under limited copyright license by
Rize, a division of Mantua
Manufacturing Co. Photos are for illustration purposes only.
Safety precautions
Attention
READ THE FOLLOWING INFORMATION BEFORE USING THIS PRODUCT. USE OF A SURGE
PROTEC TOR (NOT INCLUDED) IS RECOMMENDED.
Electrical safety
Do not open or tamper with the transformer, control box, motors, or remote
control (with the exception of battery compartments).
Small children and pets warning
Immediately dispose of all packing materials as it can smother small children
and pets. Do not allow any persons or pets under the bed. Children should not
operate the bed without adult supervision.
Hospital or convalescent use
This adjustable bed was designed and engineered for a lifestyle of in-home
comfort and are not intended for hospital use or for a bed-ridden patient on
an extended recovery. This bed is not equipped with bars to help patients get
safely in and out of bed and are not intended to be used around tent-type
oxygen therapy or explosive gases.
Health warning
Please consult your physician before use if you have any health conditions you
are concerned about, as the motion may aggra vate some conditions. Caution is
especially advised for those with pacemakers, since the vibrating motion,
especially by the massage, may cause the pacemaker to sense activity.
Product ratings
The bed lift motors are not designed for continuous use of more than 2 minutes
in an 18-minute period, or approximately 10% duty cycle. Any attempt to
circumvent or exceed this rating will shorten the life expectancy of the
product.
Weight limit
The limitation for the bed is 850 lb. The bed will structurally support this
weight provided it is evenly distributed across the head and foot sections.
This product is not designed to support or lift this amount in the head or
foot section alone. Exceed ing this weight restriction could damage the bed
and/or cause injury. Enter or exit the bed in a flat position and do not sit
on the head or foot sections while in the raised position.
Noise warning
It is normal for the raising and lowering features and the mas sage function
on this bed to emit a minimal humming sound during operation. The level of
sound the bed emits is directly related to the environment. In a room with
hardwood floors a vibrating noise can be noticeable. To reduce the resonance,
place a piece of carpet or rubber caster cups under the legs. The rubber
caster cups also prevent the bed from sliding when locat ed on smooth or hard
surface flooring.
Cord maintenance
Always unplug the base from the electrical outlet before cleaning or servicing
the base. Keep the cord away from heated surfaces. For indoor use only. If the
cord or plug is damaged or dropped in water, discontinue use of the bed base
and contact qualified service personnel for examination and repair. Make sure
the base is in a flat position before unplugging from the power source.
Emergency battery backup
This foundation is equipped with a battery backup that will assist in
returning the base to a flat position during a power outage. To use this
feature, simply install two 9-volt batteries into the battery compartment of
the transformer. Use the reset button on the control box (black box attached
to the bottom of the bed) to return the base to a flat position. Please do not
use batteries for the normal operation of the base.
Grounding safety
Failure to use a properly grounded outlet will compromise the bed’s safety.
Using adapters is not recommended unless the outlet is checked by a qualified
electrician to ensure that the after is properly grounded.
Warranty warning
This bed is specifically designed to require no regular mainte nance. Opening
or tampering with the control box, motors, or hand controls (except the
battery compartment) will void the warranty. Only an authorized repair
technician may conduct repairs or parts replacements on your Rize adjustable
bed. Unauthorized modifications to this product could void your warranty.
Moving after installation
Do not place the adjustable base vertically on its head or foot sections as
this may cause injury or damage the base. Due to the heavyweight, two people
should always be used to move the bed.
FOR OPTIMAL SAFETY, YOUR ADJUSTABLE BED SHOULD BE PLUGGED INTO A SURGE
PROTECTOR not included
SAVE TH ESE INSTRUCTIONS. Proper operation of your adjustable bed is
necessary to ensure the long life of the bed. The manufacturer has tested and
inspected this product prior to shipment.
Parts list
Check the adjustable bed carton and verify that all items on the parts list are included before throwing the packaging away.
- King size beds come with two mattress retainer bars.
**Included in Twin XL and Split California King bases. Used when connecting two bases together.
Installation guide
Setting up your adjustable bed
For all sizes.
-
With two people, carefully lift the bed base out of the shipping carton and place it flat on the floor with the top side facing downward. Verify that all parts are avail-able before discarding any packing materials.|
-
Unfold the base. Keep the top side facing down.
-
Insert bolt through the holes on the center cross rails to securely connect the two halves of bed together, then screw on wing nut and tighten completely.
-
Plug the input power cord into the power supply
-
Connect the power supply to the control box, which is the black box attached to the bottom of the bed.
-
Assemble the legs using any combination of the 2″, 3″, and 8″ leg sections to choose your bed’s desired height. All legs must be the same height.
-
Attach the legs to the threaded holes in each corner of the frame. Tighten until secure, but do not over-tighten.
-
Next, the remote control will need to be paired to the bed. Put the included AAA batteries into the battery compartment on the remote control.
-
Find the pairing button on the control box on the underside of the bed.
Method
1: Plug the power cord into the wall outlet, and then press and hold the
pairing button for three seconds. A light will flash to indicate the bed is
ready for pairing. Press the head up and foot up button on the remote control.
A beep will sound that indicates the remote has been paired with the base.
Method 2:Outage and plug in the adjustable base again, the light is in quick flashing, then press the head up and foot up button of the remote control simultaneously, the light stop flashing and you can hear a beep sound that indicates the remote has been paired with the base. -
Unplug the bed from the power outlet. With two people, turn the bed over so that the legs are on the floor. Do not rest the bed on the legs while flipping it over, as that can cause damage.
-
Make sure the cords do not interfere with the operation of the bed. Plug the power cord into a grounded electrical outlet. A surge protector (not included) is recommended. Verify that the bed is operational by using each function on the remote. Then return the bed to a flat position.
-
Insert the mattress retainer bar into the two holes at the foot end of the bed. Place your mattress and bedding on top. Your adjustable bed is now ready to use.
NOTE: For safety reasons, any lifting of the adjustable bed must always
be performed by two (2) people. The unit should be on a flat surface before
opening.
Assembling the headboard bracket (option
Note: headboard bracket kit is sold separately (order as SKU 2310014).
Parts included in headboard bracket kit:
- Inner headboard brackets (small) (2)
- Outer headboard brackets (large) (2)
- Small screws (for inner headboard bracket) (2)
- Large screws (for outer headboard bracket) (2)
- Small washers (for inner headboard bracket) (2)
- Large washers (for outer headboard bracket) (2)
Hardware to attach the headboard to brackets is not included.
-
If the bed is in use, remove all bedding and the retainer bar. With two people, flip the adjustable bed over so that the top side faces the floor.
-
Remove both of the legs from the head section of the bed by turning them in a counterclockwise direction.
-
Slide the short, inner headboard bracket over the round panel where the leg was. Make sure the bracket opening is on the outside of the bed. Then, re-attach the leg to the bed by putting the screw in the leg through the bracket and into the hole in the round panel. Turn the leg clockwise to secure.
-
Place the open side of the large, outer headboard bracket over the inner head-board bracket end piece. The long slots on the outer headboard bracket should line up with the screw hole of the inner headboard bracket. The vertical part of the outer bracket should be on the outside of the bed, as shown.
-
Secure the outer headboard bracket to the inner headboard bracket using a large screw and washer. The width of the outer headboard bracket should align with the width of your headboard. Repeat on the other side. Once both brackets are aligned properly, tighten the screw with an Allen wrench (included with the headboard bracket kit).
-
Attach the legs of your headboard to the vertical sections of the outer headboard brackets using the headboard attachment hardware. Any necessary hardware should be included with your headboard and is not included with the headboard bracket kit.
The headboard brackets can be adjusted for the optimal distance between the headboard and your adjustable bed. We recommend leaving a distance of 1.5″ to 2″ between the bed base and the headboard bracket.
NOTE: The slots of the vertical end of the outer headboard brackets should align with the slots on the leg of your headboard. if the slots are not aligning, adjust the width by unscrewing the outer headboard bracket to realign with your headboard’s slots.
RRemote control guide
Head or foot position adjustments (1 & 2)
Press the up DOWNE arrows on the “Head” and “Foot” buttons to raise or lower
the head or foot sections of your adjustable bed.
Preset
Flat (3)
Press and hold this button for 3 seconds then release it to return the bed to
a flat position.
NOTES:
If the massage motor is on and the Flat button is pressed, the motor will stop
operating during the lowering of the bed.
NOTE: Make sure your bed is in a flat position before using it. Press the Flat button on the remote control after plugging in the power cord.
Anti-Snore4)
Press this button to gently raise the head section and allow easier air intake
which can help reduce snoring.
Zero Gravity(5)
Press this button to activate the zero gravity position. This preset position
elevates the legs slightly higher than the
chest, in effect, allowing the blood to flow back to the heart to help reduce
stress and fatigue.
INCLINE (6)
Press this button to activate the incline position. This preset raises the
head section to an ideal position for watching TV,
reading, or laptop use.
LEISURE (7)
Press this button to adjust the bed into a chaise lounge position to help
remove stress and tension from your lower back.
PROGRAM(8)
Press this button together with a preset button to override factory default
presets with your customized presets.
Massage options
Start Massage (11)
Press the UPE button to activate the massage feature on the head section of
the bed. Press the UP DOWN button to gradually increase or decrease the
intensity of the massage.
STOP Massage (9)
Press this button to disable any active massage.
WAVE MODE (10)
Press this button to activate and select from different massage feels. The LED
lights indicate the mode you have selected.
You can also press this button to turn the head and foot massages on. Wave
mode intensity starts at level 4.
Under Bed Light(12)
Press this button to turn the bed lighting on, helping you safely navigate in
and out of bed during the night. Press to turn the under-bed light off.
Using two bases with one remote
To operate two bases together as one bed.
- Set up both bases and position them next to each other following the instructions on page 6.
- Make sure both beds are plugged in, then raise the heads of both beds to access the control boxes under the beds.
- Carefully unplug both beds.
- Plug the power cord into the wall outlet and wait for 5 seconds to enter the pairing mode, then press and hold the head up and foot up button for three seconds within 15 seconds, the control box beeps once,the pairing button stops flashing, the background light of the remote flashes for 3 times that indicate the remote has been paired with the base.
- Plug in the second bed and repeat the actions in step 4 on the second bed, using the same remote.
- Before using the adjustable base, make sure that the cords don’t interfere with any of the bed’s operations.
- Both bases should now operate as one bed.
Mobile app guide
How to download the mobile app
To operate the adjustable bed from your mobile device
http://xwayserver.pairlink.com.cn/79819397238
-
Install the mobile app on your phone. iPhone users: go to the App Store and search for “Rize Beds .” Android users, find “Rize Beds” on Google Play.
-
If you’re not able to find the app, you can use a QR reader to scan the QR code on the right to take you directly to the download option.
-
After the app is installed, go to your device settings and allow the app to use your location and Bluetooth®settings.
-
Make sure your bed is plugged in and that you are within 6 feet of it.
-
Open the Rize Beds app. You will see a welcome page and then should be taken to the “Scan” screen. If not, the “Scan” icon is the first one on the left.
-
Select “+Add Device” and the app should automatically locate your bed.
-
The option will then appear to choose the room the bed is in. Choose either ”
Master room” or “Guest room”. -
You now have the option to use the app to operate your base. You can change positions and move the head and foot up and down from the “Positions” screen.
To control the message, select the “Massage” screen.
Scan the QR code on your mobile device
Use the icons at the bottom of the screen
to navigate in the opp
Warranty
Limited
Warranty For Adjustable Beds
RIZE® WARRANTS THAT IT WILL, AT THEIR OP OPTION, REPLACE OR REPAIR THE
PURCHAS ER’S ADJUSTABLE BED PARTS IF THEY ARE DEFECTIVE DUE TO FAULTY
WORKMANSHIP OR MATERIALS, SUBJECT TO THE LIMITATIONS DESCRIBED IN THIS
WARRANTY. THIS WARRANTY APPLIES ONLY TO THE CLARI TY II MODEL OF ADJUSTABLE
BED.
THE MODEL MAY BE IDENTIFIED BY THE SERIAL NUMBER ON THE PRODUCT.
5-Year Period for All Labor: This warranty will apply for 5 years for labor on
the bed frame, all components, and parts, including, without limitation,
electronics, electrical components, drive motors, WiFi module, power supply,
and power cords, and massage motors.
5-Year Period for All Components: The warranty will apply for 5 years for the
bed frame, all components, and parts, including, without limitation,
electronics, electrical compo nets, drive motors, WiFi module, and power
supply, and power cords, and massage motors.
20-Year Period for Bed Frame: The warranty will apply for 20 years
prorated to the bed frame, defined as follows: the metal structure of the
adjustable bed system only, and specifically does not include its cover, side
rails, decking or legs, or other attachments thereto, such as actuator lift
motors, control box, WiFi modules, power supply, power cords, control box or
other electrical or mechanical components. For years 6 through 20 the warranty
will be reduced by one-fifteenth (1/15) for each year beyond the fifth year.
Start of Warranty Period: The warranty periods stated above will commence on
the date of the first retail purchase of the adjustable bed system from an
authorized Rize° reseller, provided that proof of purchase and warran ty
registration occur within the time and in the manner set forth below. In the
case of replacement parts provided by Rize, the warranty will apply to the
original warranty period and will not extend beyond such period.
NO OTHER WARRANTY EXPRESS OR IMPLIED:
The foregoing express warranty is the only warranty by Rize and all other
express warranties or warranties implied by law or otherwise (including
without limitation, any implied warranty of fitness for a particular purpose)
are hereby denied and disclaimed to the full extent permitted by applicable
law.
EXCLUSIONS FROM WARRANTY: Loss, damage, malfunctions or other defects
caused in whole or in part by any one or more of the following are not covered
by any warranty and neither Rize nor the seller shall be responsible for them:
ordinary wear and tear; damage not directly caused by a defect covered by this
express warranty; failure to comply with this user Manual and/ or any other
user instructions issued by Rize for use and maintenance, including without
limitation, weight limits and operation; modifications not performed by Rize;
use of any parts, components, or accessories that are not supplied by Rize for
the specific product and installed by an authorized Rize service provider; use
of the product for purposes or in a manner not expressly intended by Rize as
described in this Manual or any other misuse or abuse; storage or use outside
of home or other exposure to the elements; dampness; or transportation or
other handling by anyone other than Rize.
EXCLUSIVE LIMITED REMEDY: The sole and exclu sive remedy for any item
which fails to meet the express written warranty set forth above shall be, at
Rize’s option, either repair or replacement of the defective item. Rize may
require reasonable evidence of the existence of a defect, and Rize customer
service staff will discuss specific requirements with the purchaser based on
the defects identified by the purchaser. Replacement parts will be provided at
no cost to the purchaser, provided that the defective parts are delivered to
Rize, unless Rize instructs otherwise in the claims process (see below).
Subject to ad vance approval by Rize, it will also pay reasonable shipping
costs for returns requested by Rize and replacement parts or bedding systems.
CLAIMS PROCESS: Prior to contacting Rize, please ensure that use and
maintenance instructions in this Manual have been followed. The following
process must be followed to initiate a warranty claim: (1) during the
applicable warranty period stated above, contact Rize customer service to
initiate the claim and provide proof of status as the original retail
purchaser from an authorized Rize° products reseller and prior timely
registration of the product (see PRODUCT REGISTRATION on the next page); (2)
identification of suspected defect and compliance with Rize requests for
documentation or other evidence of the defect, such as return of parts to
Rize, the
cost of which will be paid by Rize if the defect is confirmed by it or inspection by an authorized Rize service technician or other person approved in writing for that purpose by Rize; and (3) remedy by Rize as stated herein.
LIMITATION OF LIABILITY: In no event shall Rize be liable for incidental
or consequential damages of any kind or nature whatsoever caused by or arising
out of any product defects, and the sole and exclusive remedy shall be repair
or replacement of defective items within warranty to the extent and in the
manner provided herein.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply.
This warranty gives the Purchaser specific legal rights, and the purchaser may
also have other legal rights, which may vary from state to state. This
warranty is valid in all 50 states, Puerto Rico, and Canada.
If you experience any problem with your Rize bed during the warranty period,
please contact Rize Customer Service by calling the telephone number located
on the back cover of this manual.
In the event, the adjustable bed fails to operate, investigate the symptoms
and possible solutions below.
Symptom
Solutions
The adjustable bed does not respond when the remote is used. The remote does
not work.| Make sure the remote control is paired with the adjustable bed.
Check that the power cord is plugged into a working electrical outlet.
Unplug the power cord from the outlet. After 30 seconds, plug it back in.
Press any button on the remote control and check if the bed responds.
---|---
No features or functions of the adjustable bed activate.| Check if the control
box is working properly. Make sure the control box is properly connected to
the power supply unit by checking if the LED light turns on when the power
cord is plugged in.
Check the batteries in the remote control. Replace with new batteries, if
necessary.
Make sure batteries are properly installed. Follow the markings on the battery
compartment.
Remove batteries. Leave them out for 30 seconds before putting them back into
the remote control.
Scratch the terminals inside the remote’s battery compartment with a coin or
key.
Check that the surge protection device or electrical outlet is not defective.
Test the outlet by plugging in another working appliance.
The remote control does not work or light up.| Check if the remote buttons
light up when pressed. If not, replace the batteries.
Remove batteries. Leave them out for 30 seconds before putting them back into
the remote control.
Scratch the terminals inside the remote’s battery compartment with a coin or
key.
Make sure batteries are properly installed. Follow the markings on the battery
compartment.
The adjustable bed stutters when in motion.| Clear any clutter or obstructions
under and around the adjustable bed.
Radio frequency interference from other remotes or electronic devices may
affect normal operation.
Check the batteries in the remote.
Press the lift buttons firmly and accurately.
The split or tandem system is out of sync. Only one of the two adjustable beds
raises or both beds raise but one side is higher than the other.| Reset the
system and then sync one remote to both adjustable beds again.
In the event, the adjustable bed fails to operate, investigate the symptoms and possible solutions below.
| Symptom | Solutions |
|---|
The Head or foot section elevates the adjustable bed but does not return to a
flat position.| Your adjustable bed may be obstructed preventing smooth
operation.
Remove obstructions from around and under the bed.
Check that the head section is not too close to the wall.
If a headboard is installed, check that it is not too close to the edge of the
mattress. Make sure there is enough distance between the headboard bracket and
the mattress.
The Head or foot lift function has minor interference during operation.| Check
the batteries in the remote control. Replace with new batteries, if necessary.
Make sure that you are following the duty cycle of the motors. Do not operate
for more than two minutes over a 20-minute period or approximately 10% duty
cycle.
Press the lift buttons firmly and accurately.
The wireless remote control may be experiencing common radio frequency
interference from other radio transmitting devices. Wait several seconds and
then try pressing the lift buttons again.
Massage motors seem excessively loud during operation.| Hard surface flooring
may cause added vibration. To correct, place carpet pieces or rubber furniture
cups under each leg or caster of the bed.
Elevate the head or foot section a short distance (using the remote control)
to realign the lift/lower mechanisms with the bed support platform.
Check that the bed is not in direct contact with a wall, nightstand, or
another object that may cause vibration or noise.
If the adjustable bed is installed on top of a bed, check that the massage
motors are not causing the bed (or bed components) to vibrate or rattle.
Check that the headboard attachment hardware is tightened firmly (if used).
The adjustable bed is squeaking.| 1. Remove or loosen any pin, nut, bolt or
white bushing one at a time.
2. Lubricate it by applying the grease with a cotton swab. Using a lithium or
spray lubricant is recommended. (Lubrication can be obtained by contacting our
Customer Care Center).
3. When placing the lubricated pin, nut, bolt, or white bushing back onto the
adjustable bed, make sure there is a looser tightening on the nut.
4. Additional solution: After completing these steps, spray the pins, nuts,
bolts, and white bushings with a lubricant.
IF YOU EXPERIENCE ANY TROUBLE WITH YOUR BED PLEASE CALL THE CUSTOMER
SERVICE AT THE FOLLOWING TOLL-FREE NUMBER:
1-800-444-8444
Or email warranty@rizebeds.com. Please have
your receipt ready and available.
Thank you and enjoy your adjustable bed!