NAPOLEON F365 Phantom Freestyle 425 Owner’s Manual

NAPOLEON F365 Phantom Freestyle 425

CONGRATULATIONS ON YOUR NAPOLEON GRILL!
You’ve Just Upgraded Your Grilling Game.

WE WANT YOUR GRILLING EXPERIENCE TO BE MEMORABLE AND SAFE.
Please read this Owner’s Manual before using the appliance to avoid property damage, personal injury, or death. Remove all packaging material, promotional labels and cards from the grill before use. OUTDOOR GAS BARBECUE. USE OUTDOORS ONLY IN A WELL-VENTILATED SPACE. DO NOT OPERATE IN A BUILDING, GARAGE, OR ANY OTHER ENCLOSED AREA.

DANGER!
IF YOU SMELL GAS:

• Shut off gas to the appliance
• Extinguish any open flame
• Open lid
• If odor continues, keep away from the appliance and immediately call your gas supplier, or fire department.

WARNING!
Do not try to light this appliance without reading the “LIGHTING” instructions section of this manual Do not store or use gasoline, or other flammable liquids or vapors in the vicinity of this or any other appliance A gas cylinder not connected for use must not be stored in the vicinity of this or any other appliance If the information in these instructions is not followed exactly, a fire or explosion may result and cause property damage, personal injury, or death.

Welcome to Napoleon!

Safety First

WARNING! General Information
This grill should be installed in conformity with local codes. If a rotisserie motor is used, it must be electrically grounded in naccordance with local codes.

WARNING! Installation & Assembly
Assemble this grill exactly as instructed in the Assembly Guide. If the grill was assembled in-store, review the assembly instructions to ensure it is done correctly. Perform the required Leak Test before operating the grill. Do not modify this grill under any circumstances. Only use the pressure regulator and hose assembly supplied with this grill or replacement parts specifically recommended by Napoleon.

WARNING! Operation
Read this entire Owner’s Manual before operating this grill. Leak Test this grill before each use, annually and when any gas components are replaced. Follow the lighting instructions carefully.

WARNING! Storage & Disuse
Turn off gas at the supply valve. Disconnect the hose between the gas cylinder and grill. Remove the gas cylinder and store outdoors in a well-ventilated space away from children. DO NOT store gas cylinders in a building, garage, shed, or any other enclosed space.

WARNING! Correct Product Disposal
This marking indicates that this product should not be disposed with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmental safe recycling.

Full System Features

Getting Started

• Do not route the hose underneath the drip pan. Maintain proper hose clearance to the bottom of the unit.
• Ensure sear plates are positioned properly according to sear plate installation instructions.
• Burner controls must be off when turning the gas cylinder valve on.
• Do not light burners with the lid closed.
• Do not close the side burner lid when operating or hot.
• Do not deep fry food on the side burner.
• Do not adjust the cooking grids when operating or hot.
• Do not move the appliance during use.
• Turn off the gas supply at the source after use.
• Do not modify the appliance.
• Maintenance should only be done when the grill is cool.
• Do not store lighters, matches or any other combustibles inside the enclosure or condiment tray.
• Keep all electrical supply cords and fuel supply hoses away from all heated surfaces.
• Clean the grease tray, drip pan, and sear plates regularly to avoid build-up and grease fires.
• Keep the infrared burner and main burner venturi tubes free from spider webs and other obstructions by inspecting and cleaning it regularly.
• Do not allow cold water (rain, sprinkler, hose etc.) to contact the heated grill. An immediate temperature change will chip the porcelain and crack the ceramic burners.
• Do not use a pressure washer to clean any part of the grill.
• Do not locate this grill where it can be exposed to high winds, especially when the wind can come from directly behind the grill.
• Do not operate appliance under any combustible construction.
• Never cover more than 75% of the cooking surface with solid metal.
• This appliance must be kept away from flammable materials while in use.
• Always maintain proper clearance to combustibles 24” (610mm) to rear of unit, 7” (178mm) to sides.
• Additional clearance of 24” (610mm) is recommended near vinyl siding or panes of glass.

CAUTION! The hook-up and installation of the gas and hose connection must be performed by a licensed gas fitter, and leak tested before operating the grill.
CAUTION! Ensure the hoses do not contact any high temperature surfaces of the grill.
WARNING! Accessible parts may be very hot. Keep young children away.

Gas Connections

Option 1: To a Gas Cylinder

Use a propane cylinder of minimum 6 kg or a butane cylinder of 13 kg constructed and marked in accordance with national and regional codes. Ensure that the cylinder can provide enough fuel to operate the appliance. If in doubt, check with your local gas supplier. Use a gas pressure regulator and hose supplied by Napoleon; if not included, use a regulator and hose that meet national and regional codes. The recommended length of the hose is 0.9 m. The hose must never be longer than 1.5 m.
Note : The hose should be replaced before the expiry date printed on it.
Only place cylinders within the maximum width and height dimensions inside the enclosure on the bottom shelf. Cylinders that surpass the maximum dimensions must be placed outside the enclosure on level ground. Refer to the diagram below for specific measurements.

Hook-up and Installation

• Check the cylinder for dents or rust, and have it inspected by your gas supplier.
• Never use a cylinder with a damaged valve.
• Place the cylinder in its designated area on the bottom shelf.
• Ensure the gas regulator hose has no twists or kinks.
• Remove the cap or plug from the cylinder fuel valve.
• Tighten the regulator to the cylinder valve.
• Ensure the hose does not contact with the drip pan or any high temperature surfaces of the grill because it will melt and cause a fire.
• Ensure the cylinder is not left exposed to extreme heat or direct sunlight.
• Leak test all joints prior to operating the grill. See “Leak Test”.

Maximum Cylinder Dimensions

WARNING! Do not store a spare gas cylinder below the grill head or side burners.
WARNING! Never use a gas cylinder that is beyond 80% full.
WARNING! Follow all specifications and instructions exactly to prevent fire, explosion, property damage, personal injury, or death.
WARNING! Disconnect the grill and its individual shutoff valve from the gas supply piping system during any pressure testing.

Technical Data

The following table lists gross heat input, gas usage values and orifice sizes corresponding to each burner per Gas Category:

| HEAT INPUT| GAS USAGE
---|---|---

TOTAL

|

MAIN

| FLAME SIDE| INFRARED SIDE|

TOTAL

|

MAIN

| FLAME SIDE| INFRARED SIDE
F365| 12.0 kW| 12.0 kW| –| –| 873 g/hr| 873 g/hr| –| –
F365SB| 15.0 kW| 12.0 kW| 3.0 kW| –| 1091 g/hr| 873 g/hr| 218 g/hr|
F365SIB| 15.0 kW| 12.0 kW| –| 3.0 kW| 1091 g/hr| 873 g/hr| –| 218 g/hr
F425| 13.6 kW| 13.6 kW| –| –| 990 g/hr| 990 g/hr| –| –
F425SB| 16.6 kW| 13.6 kW| 3.0 kW| –| 1208 g/hr| 990 g/hr| 218 g/hr| –
F425SIB| 16.6 kW| 13.6 kW| –| 3.0 kW| 1208 g/hr| 990 g/hr| –| 218 g/hr

ORIFICE SIZE

| MAIN| FLAME SIDE| INFRARED SIDE
---|---|---|---
I| II| I| II| I| II
F365| 0.99mm| #66 (0.84mm)| –| –| –| –
F365SB| 0.99mm| #66 (0.84mm)| 0.86mm| #69 (0.74mm)| –| –
F365SIB| 0.99mm| #66 (0.84mm)| –| –| 0.86mm| #69 (0.74mm)
F425| 0.91mm| #68 (0.79mm)| –| –| –| –
F425SB| 0.91mm| #68 (0.79mm)| 0.86mm| #69 (0.74mm)| –| –
F425SIB| 0.91mm| #68 (0.79mm)| –| –| 0.86mm| #69 (0.74mm)

The following table lists all certified gases and pressures. Verify the information on the rating plate corresponds with this list.
Note : Only use regulators that supply the pressure listed here.

Gas Category| I 3B/P(30)| I 3+(28- 30/37)| I 3P(37)| I 3B/P(50)
---|---|---|---|---
Orifice Sizes| I| I| I| II

Gases / Pressures

| Butane 30mbar Propane 30mbar| Butane 28-30mbar Propane 37mbar|

Propane 37mbar

| Butane 50mbar Propane 50mbar

Countries

| AL, BE, CY, CZ, DK,

EE, FI, FR, GB, GR,

HR, HU, IS, IT, LT,

LU, MT, NL, NO, PL, RO, SE, SI, SK, TR

|

BE, CH, CY, CZ, ES, FR,

GB, GR, IE, IT, LT, LU, LV, PL, PT, SI, SK, TR

|

BE, CH, CZ, ES, FR,

GB, GR, HR, HU, IE, IT,

LT, NL, PL, PT, RO, SI, SK, TR

|

AT, CH, DE, SK

WARNING! Check the hose for evidence of excessive abrasion, melting, cuts or cracks. If the hose is damaged, it must be replaced with an assembly specifically recommended by Napoleon.

Leak Test

Why and When to Leak Test?
A leak test confirms no gas is escaping after you connect the hose to the gas supply. Each time the tank is refilled and reinstalled, ensure that there are no leaks in the fitting where the regulator connects to the tank. Leak test this grill before use, annually, and when any gas components are replaced.

If you find a leak

1. Tighten any loose joints.
2. If the leak cannot be stopped, immediately shut off the gas supply and disconnect the grill.
3. Have the grill inspected by a certified installer, or dealer.
4. Do not use the grill until the leak has been fixed.

WARNING! Never use an open flame to check for gas leaks. Sparks or flames will cause a fire, explosion, damage to property, serious physical injury, or death.
WARNING! Only use the pressure regulator and hose assembly supplied with the grill, or one in conformity with local codes.

Operation

Is it the very first time? Perform a Burn-off
Remove warming rack and run the main burners on high for 30 minutes. It is normal for the grill to emit an odor the first time it is lit. This odor is caused by the “burn-off” of internal paints and lubricants used in the manufacturing process and will not occur again.
WARNING! Do not operate the rear or side burner while performing a Burn- Off.

Main Burner Lighting

1. Open grill lid.
2. Push and slowly turn any main burner knob counter clockwise to HIGH position until pilot lights. Continue to push down on the control knob until the burner lights and then release.
3. If the pilot does not light – immediately turn the control knob clockwise to the OFF position. Repeat step 2.
4. If the pilot and burner will not light in 5 seconds – turn the control knob clockwise to the OFF position. Wait 5 minutes for gas to dissipate. Repeat steps 2 and 3, or light with a match. (Fig. 1)

Side Burner Lighting (if equipped)

1. Open burner cover.
2. Push and slowly turn side burner knob counter clockwise to HIGH position until the spark lights the burner.
3. Continue to push down on the control knob until the burner lights and then release.
4. If the burner will not ignite – turn burner control knob clockwise to the OFF position. Wait 5 minutes. Repeat step 2 and 3. (Fig. 2)

Infrared Side Burner Lighting (if equipped)

1. Open burner cover.
2. Push and slowly turn side burner knob counter clockwise to HIGH position.
3. Press and hold igniter button until the burner lights, or light by match.
4. If the burner will not ignite – turn burner control knob clockwise to\ the OFF position. Wait 5 minutes. Repeat step 2 and 3. (Fig. 3)

Lighting with a match

1. Clip the match into the supplied lighting rod.
2. Insert the lit match through the cooking grids and sear plates
3. While turning the corresponding burner knob to high.

WARNING! Ensure all burner controls are in the OFF position before slowly turning on gas supply valve.
WARNING! Follow the lighting instructions carefully.
WARNING! Make sure the lid of the grill is OPEN while igniting.
WARNING! Do not adjust the cooking grids while the grill is hot, or operating.

Grilling Instructions

Main Burner Use

• Preheat the grill before searing food by operating all main burners on high with the lid closed for approximately 10 minutes.
• Food cooked for only a short time such as fish and vegetables can be grilled with the lid open.
• Grilling with the lid closed ensures higher and consistent temperatures that cook meat more evenly and can reduce cooking times.
• The cooking grids can be oiled before preheating to reduce sticking when grilling lean meat such as chicken breast, or pork.
• Food that takes longer than 30 minutes such as roasts can be cooked indirectly with the burner lit opposite the food. See Indirect Grilling.
• Trim excess fat off meat to prevent flare-ups, or reduce the temperature of the grill.
• Flare ups – move food away from the flames and reduce the heat. Leave the lid open.

Direct Grilling
This method is often used for searing, or food cooked for only a short time such as hamburgers, steaks, chicken, or vegetables. Place food on the cooking grids directly over the heat. Sear meat first to trap-in the juices and flavor. Lower the grill temperature to finish cooking to your preference.

Indirect Grilling
This method uses lower temperatures and circulates heat around the food cooking it slowly and evenly. Use this method to cook larger cuts of meat, or food prone to flare-ups such as roast, chicken, or turkey. Turn one or more burners on and place food on the cooking grid where there is no flame, or burner on. Grilling at a lower temperature and slower cooking time results in more tender meats.

Flame Side Burner (if equipped)
The flame side burner can be used like a stove top to make gravy or soups. The maximum pot or pan diameter is 10” (25 cm). Be sure your grill is in a location protected from the wind, or the performance of the side burner will be affected.

Infrared Side Burner (if equipped)
To operate, follow the “Side Burner Lighting” instructions. The infrared heat provides an even cooking area for searing food when it’s set to high. Some side burner models have a height-adjustable cooking grid.

WARNING! Never grill food directly on the flame side burner. It is designed for use with pots and pans only.
WARNING! Do not close side burner lid while it is operating or hot.
WARNING! Do not deep fry food on the side burner. Cooking with oil can be dangerous.
WARNING! Regularly clean grease out of the entire unit, including the grease tray and the sear plates, to avoid build-up and grease fires.
WARNING! Do not leave food unattended on any lit burners.

How to use the Rotisserie

Assembling Your Rotisserie Kit (if acquired)
Note : Extreme heat will damage the warming rack. Remove it prior to installing the spit rod.

1. Install the rotisserie motor on the side of the grill using the mounting bracket(s). Some models have pre-mounted brackets.
2. Once the bracket has been fastened to the grill, slide the rotisserie motor onto the bracket.
3. Slide the first rotisserie fork just past the middle of the spit rod and tighten into place. Thread the meat onto the spit rod and push the meat into the fork. Slide the second rotisserie fork on the opposite end of the spit rod and push the fork into the meat until secure. Tighten the fork into place.
4. Carefully insert the pointed end of the spit rod into the rotisserie motor and set the opposite end across the hangers. The heavy side of the meat will naturally hang down to balance the load.
5. Slide the stop bushing onto the spit rod until it is past the inside of the hood. This will secure the side to side movement of the spit rod.
6. Tighten the stop bushing and spit rod handle. Place a metal dish under the meat to collect the drippings.

Tips about using the Rotisserie:

• Operate the burners on high until the meat browns. Then reduce the heat keeping the lid closed.
• Use a thermometer to check the internal temperature of the meat.
• Roasts and poultry should brown on the outside and stay tender on the inside.
• Use drippings to baste and make gravy.
• A 3-pound chicken takes approximately 1 ½ hours on medium to high.
• Be mindful of your rotisserie motor capacity. Never overload your equipment.
• Be sure to always set an evenly balanced load on your rotisserie.

How to cook multiple chickens

1. Tie or skewer wings to the body of the chickens.
2. Slide rotisserie fork onto spit rod.
3. Thread first chicken onto spit rod until it is held into place by the rotisserie fork. Tighten.
4. Thread next 2 chickens onto spit rod so all the chickens are close together.
5. Slide second rotisserie fork onto spit rod and push into chicken until all 3 chickens are squeezed together tightly. Tighten.

WARNING! Disassemble rotisserie components when finished cooking, wash with warm soapy water, and store indoors.
WARNING! Use heat resistant grilling gloves when handling the hot rotisserie components.
WARNING! Disconnect rotisserie plug from the outlet when the grill is not in use.

Operation

The Grilling Experience Checklist
Refer to this list every time you grill

• Read Owner’s Manual
  Be sure to have read the owner’s manual and all the safety instructions.

• Clean grease tray
  Always ensure you clean the grease tray prior to grilling to avoid fires and flare-ups.

• Check the hose
  Ensure the grill is off and cool. Check the hose for evidence of excessive abrasions, or cuts. Have the hose replaced before use if the hose is damaged.

• Preheat and clean grids
  Coat the grids with vegetable shortening and preheat your grill to burn off excess residue and prevent sticking. Clean cast iron grids with a brass wire brush and stainless steel grids with a stainless brush. See “Cleaning Instructions”.
  NOTE : Stainless steel cooking grids are corrosion resistant and require less maintenance than cast iron grids.

• Prep area
  Make sure everything you need while grilling such as your utensils, seasonings, sauces, and dishes are within your reach. Don’t leave your food unattended, or it could burn.

• Flip once and do not peek
  Try not to open the lid and peek too much, or heat will escape and throw your temperature and cooking times off. Flip your food only once, especially steak and chicken.

• Leave space
  Leave some space on the grill and between food, so you have room to move food around if you need to.

• Use a thermometer
  Use a thermometer to ensure food is cooked thoroughly. Follow the appropriate temperatures guidelines for all types of meat, especially poultry.

How to season cast iron cooking grids
This procedure MUST be done prior to first use and repeated every 3-4 uses to keep grids looking new.

1. Remove cast iron grids from the grill.
2. Wash grids with warm soapy water and soft cloth. Pat dry and allow grids to completely dry.
3. Apply fat/oil evenly using a silicone brush on both sides.
4. Preheat appliance to 350°F – 400°F (176°C – 204°C).
5. Install cooking grids and cook for 30 minutes.
6. Apply a second even coat of fat/oil on cooking grids, and keep cooking for 30 more minutes.
7. Grids are now seasoned.
   NOTE : If rust has formed on the cast iron grids, remove the rust with scouring pad or brass brush and repeat the seasoning process.

Infrared Grilling Guide

Cleaning

Cleaning Instructions
WARNING! Always wear protective gloves and safety glasses when cleaning your grill.
WARNING! Accumulated grease is a fire hazard.
WARNING! Cleaning should only be done when the grill is cool to avoid the possibility of burns. !

First Time Use

1. Wash grids by hand with water and mild dish soap to remove any residue from the manufacturing process. DO NOT wash in a dishwasher.
2. Rinse thoroughly with hot water and dry completely with a soft cloth to prevent moisture from entering the cast iron.

Cast Iron Grids

• Season your grids to add a protective coating to prevent corrosion See Grilling Tips – How to Season your Cast Iron Cooking Grids.

Stainless Steel Grids

• Stainless steel cooking grids can be cleaned by preheating the grill and using a wire brush to remove residue.
• Stainless steel grids will permanently discolor from regular use because of high temperatures when grilling.

Infrared Side Burner

• Most drippings and food particles that fall on the infrared burner surface incinerates immediately because of the high intensity heat.
• Do not clean the ceramic tile with a wire brush.
• Do not use water or other liquids to clean the burner. An immediate change in temperature will cause cracking of the ceramic tile.
• Light burner and operate on high for 5-10 minutes to remove any left-over residue.

Inside of the Grill

1. Remove the cooking grids.
2. Use a brass wire brush to clean loose debris from the sides and underneath the lid.
3. Scrape the sear plates with a putty knife or scraper. Use a wire brush to remove the ash.
4. Remove the sear plates and brush debris from the burners with a wire brush.
5. Sweep debris from inside the grill into the drip pan.

Porcelain Enamel
Avoid chipping or scratching the porcelain coat on the sear plates and drip pan, as this might compromise corrosion resistance. Use plastic putt knives or scrappers when cleaning porcelain parts.

Drip Pan
Every grill head, side burner and drop-in burner have a corresponding drip pan. It is easily accessible through doors or openings.

• Grease and excess drippings collect in the drip pan located beneath the grill and accumulate in the disposable grease tray below the drip pan (if applicable).
• Only use Napoleon approved liners on the drip pan. Never use aluminum foil, sand or any other unapproved material. This can prevent grease from flowing properly.
• Clean frequently to avoid grease build-up – approximately every 4-5 uses.

Cleaning steps:

1. Slide the drip pan from the grill to access the disposable grease tray or to clean the drip pan.
2. Scrape the drip pan out with a putty knife or scraper.
3. Replace the disposable grease tray every 2-4 weeks depending on grill usage (if applicable).
4. See your Napoleon Grill dealer for supplies.

Control Panel
ONLY use warm soapy water. Text is printed directly on the control panel and will gradually rub off if abrasive or stainless steel cleaners are used. Proper cleaning of the control panel will ensure the text remains dark and legible.

Aluminum Castings
Clean with warm soapy water. Aluminum doesn’t rust, but high temperatures and weathering can cause oxidization on the surface of the castings that look like white spots. See “Maintenance Instructions” for more information on how to prevent oxidized aluminum.

Outside Grill Surface

• Only use a non-abrasive cleaner. Abrasive cleaners or steel wool will scratch the finish.
• Always wipe in the direction of the grain.
• Handle porcelain enamel components with care.
• The baked-on enamel finish is glass-like and will chip if struck.
• Stainless steel parts discolor overtime when heated and will turn a golden or brown hue. This is normal and won’t affect the performance of the grill.

WARNING! Ensure all burners are turned off and grill is cool before cleaning. Do not use oven cleaner to clean any part of the grill. Do not put cooking grids or any other parts of the grill in a self-cleaning oven to clean. Clean the grill in an area where cleaning solution won’t harm decks, lawns, or patios.
WARNING! Barbecue sauce and salt can be corrosive and will cause rapid deterioration of the grill components unless cleaned regularly.

Insect Screen and Burner Ports
Spiders and insects are attracted to small enclosed spaces. Napoleon has equipped the burner with an insect screen on the air shutter. This reduces the likelihood of insects building nests inside the burner, but doesn’t eliminate the problem. A nest or web can cause the burner flame to burn a soft yellow or orange and cause a fire or flashback at the air shutter underneath the control panel.

1. Remove the screw (s) that attaches the burner to the back wall of the grill. Slide the burner back and upwards to remove.
2. Use a flexible venturi tube brush to clean the inside of the burner.
3. Shake loose debris from the burner through the gas inlet.
4. Check the burner ports and valve orifices for blockages: burner ports can close over time because of cooking debris and corrosion.
5. Use an opened paper clip, or the supplied port maintenance bit to clean burner ports.
6. Drill out blocked ports using the supplied drill bit in a small cordless drill: this can be done with the burner attached to the grill, but it’s easier if removed from the grill.
7. Do not flex the drill bit when drilling the ports because the drill bit will break.
8. This drill bit is for burner ports NOT for brass orifices that regulate the gas flow to the burner.
9. Do not enlarge the holes
10. Ensure the insect screen is clean, tight, and free of any lint or other debris.
11. Reverse the procedure to reinstall the burner.
12. Ensure the valve enters the burner when installing.
13. Replace sear plate mount and tighten screws to complete re-installation.

WARNING! It is very important the valve/orifice enters the burner tube when reinstalling the burner after cleaning and before lighting your grill, or a fire or explosion could occur.
WARNING! Avoid unprotected contact with hot surfaces.
WARNING! Do not use abrasive cleaners or steel wool on any painted, porcelain, or stainless steel parts of your grill because it will scratch the finish.

Maintenance Instructions

Recommendations
This grill should be thoroughly inspected and serviced annually by a qualified service person.

• Do not obstruct the flow of ventilation and combustion air.
• Keep the cylinder enclosure ventilation openings located on the side of the cart or enclosure and front and back of the bottom shelf clear from debris.

WARNING! Keep the grill away from combustible materials, gasoline, and other flammable vapors and liquids.

Flame Appearance

IMPORTANT! Orifice changes and air shutter adjustments must always be done by a qualified gas installer.

• The flames should always look dark blue, tipped with light blue and occasionally yellow.
• Too little air flow to the burner will produce soot and lazy yellow flames.
• Too much air flow to the burner will cause flames to lift erratically and cause igniting difficulties. See “Troubleshooting”.
• The air shutter is factory set and should not require adjusting under normal conditions. Adjustments might be required under extreme field conditions.
  Note : Infrared burners h ave no air adjustment.

Stainless in harsh environments
Stainless steel oxidizes or stains in the presence of chlorides and sulfides, especially in coastal regions, warm and highly humid areas, and around pools and hot tubs. These stains look like rust, but they can be easily removed or prevented. Wash stainless and chrome surfaces every 3-4 weeks. Clean w ith warm soapy water.

Burner Maintenance

• Extreme heat and a corrosive environment can cause surface corrosion to occur even though the burner is made from heavy wall 304 stainless steel.

Maintenance and Protection of Infrared Burners
Your infrared burners are designed to provide a long service life, but you must be careful to prevent cracking of their ceramic surfaces. Fractures will cause the burners to malfunction.

IMPORTANT! Damage resulting from by failure to follow these instructions is NOT covered by your grill warranty.

Steps to Avoid Damaging Ceramic Surfaces

1. Never douse a flame or control flare-ups with water.
2. Do not allow cold water (rain, sprinkler, hose etc.) to come in contact with hot ceramic burners. An immediate change in temperature will cause cracking of the ceramic tile.
3. A ceramic burner that becomes wet before use will create steam when operated later and produce pressure that will crack the ceramic.
4. Repeated soaking of the ceramic can cause it to swell and expand producing pressure that will make the ceramic crack and crumble.
5. Inspect the ceramic for possible water soaking if you find standing water in the grill. Remove the burner if the ceramic is wet. Turn it upside down to drain the excess water. Bring ceramic indoors to dry thoroughly.
6. Do not allow hard objects to impact the burner. Take care when inserting or removing cooking grids and using accessories.

Clearance Ventilation of hot air

• Hot air must have a way to escape the grill for the burners to function properly.
• The burners can become deprived of oxygen if the hot air is not allowed to escape causing them to back-flash. The ceramic can crack if this occurs repeatedly.

WARNING! Turn off gas at the source and disconnect the unit before servicing.
WARNING! Maintenance should only be done when the grill is cool to avoid the possibility of burns.
WARNING! A leak test must be performed annually and when any component of the gas train is replaced, or when the smell of gas is present.

Troubleshooting

Lighting Problems

• Main, rear or side burners will not light with the igniter, but will light with a match.
• Burners will not cross light each other.

| Possible causes| Solution
---|---|---
Main Burner| JETFIRETM outlet is dirty or clogged| Clean JETFIRETM outlet with a soft bristle brush.
Dirty or corroded cross light brackets.| Clean or replace as required.
Rear and Side Burners| Dead battery, or installed incorrectly.| Replace with premium heavy- duty battery.

Loose electrode wire or switch terminal wires.

| Check electrode wire is firmly pushed onto the terminal on the back of the igniter. Check the lead wires from the module to the ignition switch (if equipped) are firmly pushed onto their respective terminals.

Lifting flames on burner.

| Close air shutter according to “ Maintenance Instructions”- Combustion Air Adjustment section in this Owner’s Manual.

IMPORTANT! This must be done by a qualified gas installer.

Noises and Flare-ups

• Humming regulator.
• Excessive fl are-ups and uneven heat.

Normal humming noise on hot days.

| This isn’t a defect. It’s caused by internal vibrations in the regulator and doesn’t affect the performance or safety of the grill. Humming regulators WILL NOT be replaced.
The cylinder valve was opened too quickly.| Open cylinder valve slowly
Sear plates installed incorrectly.| Ensure sear plates are installed with holes towards the front, and the slots on the bottom. See Assembly Instructions Guide.
Improper heating.| Preheat grill with both main burners on high for 10 to 15 minutes.
Excessive grease and ash build on sear plates and in drip pan.| Clean sear plates and drip pan regularly. Do not line pan with aluminum foil. Refer to “Cleaning Instructions”.

Gas Flow

• Low heat or low flame when valve is turned to high.
• Burners burn with yellow flame, accompanied by the smell of gas.
• Flames lift away from burner, accompanied by the smell of gas, and possible lighting difficulties.
• Burner output on HIGH, but setting is LOW. Rumbling noise and fluttering blue flame at burner surface.

Gas tank – improper lighting procedure

| Ensure lighting procedure is followed carefully. All gas valves must be in the OFF position when the tank valve is turned on. Turn tank on slowly to allow pressure to equalize. See Operation – “Lighting Instructions”.
Gas pipe – undersized supply line.| Pipe must be sized according to installation code.
Leaking gasket surrounding the ceramic tile, or a weld failure in the burner housing.| Allow burner to cool and inspect very closely for cracks. Contact your authorized Napoleon dealer to order replacement burner assembly if any cracks are found.
Improper preheating.| Preheat grill with both main burners on high for 10 to 15 minutes.

Possible spider web or other debris.

| Thoroughly clean nest or webs out of your burner orifice by removing it and following instructions in this manual.

See “Leak Test”.

Dirty or clogged orifice.| Clean burner orifice

IMPORTANT! This must be done by a qualified gas installer.

Lack of gas| Check gas level in gas cylinder.
Supply hose is pinched.| Reposition supply hose as necessary.

Gas regulator in low flow state.

| Turn the burners off and close the tank valve, wait a minute before fully re-opening the valve, allow a few seconds for the pressure

to equalize before following the Lighting Instructions to start the grill. Ensure igniting procedure is followed carefully every time you cook. All gas valves must be OFF when the tank valve is turned on. Always open the tank valve slowly.

Infrared Burner Flashes Back

• During operation the burner abruptly makes a loud whoosh sound, followed by a continuous blow-torch type sound and grows dim or has a large flame on start up.

Ceramic tiles overloaded with grease drippings and build- up. Ports are clogged| Turner burner OFF and allow to cool for at least 2 minutes. Reignite burner and burn on HIGH for at least 5 minutes, or until the ceramic tiles are evenly glowing red.
Burner overheated because inadequate ventilation. Too much grill surface covered by griddle or pan.| Ensure no more than 75% of the grill surface is covered by objects or accessories. Turn burner OFF and allow to cool for at least 2 minutes. Reignite.
Leaking gasket surrounding the ceramic tile, or a weld failure in the burner housing.| Allow burner to cool and inspect very closely for cracks. Contact your authorized Napoleon dealer to order replacement burner assembly if any cracks are found.
Improper heating.| Preheat grill with both main burners on high for 10 to 15 minutes.
Excessive grease and ash build on sear plates and in drip pan.| Clean sear plates and drip pan regularly. Do not line pan with aluminum foil. Refer to “ Cleaning Instructions”.

Peeling Paint
Paint appears to be peeling inside lid or hood.

Grease build-up on inside surfaces.

| This is not a defect. The finish on the lid and hood is porcelain or stainless steel and will not peel. The peeling is caused by

hardened grease, which dries into paint-like shards, that flake off. Regular cleaning will prevent this. See “Cleaning instructions”.

Napoleon President’s 10 Year Limited Warranty

NAPOLEON products are designed with superior components and materials, and are assembled by trained craftsmen who take great pride in their work. This grill has been thoroughly inspected by a qualified technician before packaging and shipping to ensure that you, the customer, receive the quality product you expect from NAPOLEON.

NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in material and workmanship from the date of purchase, for the following period:

• Aluminum castings/stainless steel base 10 years
• Stainless steel lid 10 years
• Porcelain-enameled lid 10 years
• Painted steel lid 5 years plus 10
• Stainless steel tube burner 5 years plus 10
• Stainless steel flame protection inserts 5 years plus 10
• Porcelainized cast iron cooking grids 5 years plus 10
• Ceramic infrared burner (excluding mesh) 5 years plus 10
• Porcelain flame protection inserts 3 years plus 10
• All other parts 2 years

Plus 10 refers to an extended warranty period, during which we supply spare part to the purchaser at 50% of the current retail price for an additional 10 years.

Conditions and Limitations

This Limited Warranty creates a warranty period as specified in the aforementioned table, for any product purchased through an authorized NAPOLEON dealer, and entitles the original purchaser to the specified coverage in respect of any component replaced within the warranty period, either by NAPOLEON or an authorized NAPOLEON dealer, to replace a component of such product that has failed in normal private use as a result of a manufacturing defect. The “50% off” indicated in the table means the component is made available to the purchaser at a 50% discount off the regular retail price of the component for the period indicated. This Limited Warranty does not cover accessories or bonus items. For greater certainty, “normal private use” of a product means that the product: has been installed by a licensed, authorized service technician or contractor, in accordance with the installation instructions included with the product and all local and national building and fire codes; has been properly maintained; and has not been used as a communal amenity or in a commercial application.

Similarly, “failure” does not include: over-firing, blow outs caused by environmental conditions such as strong winds or inadequate ventilation, scratches, dents, corrosion, deterioration of painted and plated finishes, discoloration caused by heat, abrasive or chemical cleaners or UV exposure, chipping of porcelain enameled parts, or damages caused by misuse, accident, hail, grease fires, lack of maintenance, hostile environments such as salt or chlorine, alterations, abuse, neglect or parts installed from other manufacturers.

Should deterioration of parts occur to the degree of non-performance (rusted through or burnt through) within the duration of the warranted coverage, a replacement part will be provided. The replacement component is the sole responsibility of NAPOLEON defined by this Limited Warranty; in no event will NAPOLEON be responsible for installation, labor or any other costs or expenses related to the re-installation of a warranted part, for any incidental, consequential, or indirect damages or for any transportation charges, labor costs or export duties.

This Limited Warranty is provided in addition to any rights afforded to you by local laws. Accordingly, this Limited Warranty imposes no obligation upon NAPOLEON to keep parts in stock. Based on the availability of parts, NAPOLEON may at its discretion discharge all obligations by providing a customer a prorated credit towards a new product. After the first year, with respect to this Limited Warranty NAPOLEON may, at its discretion, fully discharge all obligations with respect to this warranty by refunding to the original warranted purchaser the wholesale price of any warranted but defective part(s).

The bill of sale or copy will be required together with a serial number and a model number when making any warranty claims from NAPOLEON. NAPOLEON reserves the right to have its representative inspect any product or part prior to honoring any warranty claim. You must contact NAPOLEON Customer Service or an authorized NAPOLEON dealer to obtain the benefit of the warranty coverage.

Napoleon products are protected by one or more U.S. and Canadian and/or foreign patents or patents pending.

De Riemsdijk 22, 4004 LC, Tiel, The Netherlands
10-12 Home Farm, Meriden Road, Berkswell, CV7 7SL, United Kingdom
24 Napoleon Road, Barrie, Ontario, L4M 0G8, Canada.

PHONE: +31 345 588655
www.napoleon.com
[email protected]

References

• Napoleon® Canada | Barbecue Grills, Fireplaces, Heating & Cooling
• Napoleon® Canada | Barbecue Grills, Fireplaces, Heating & Cooling

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