NAPOLEON NEFLxxB-1 Amano Linear Electric Fireplace Instruction Manual

NEFLxxB-1 Amano Linear Electric Fireplace
Instruction Manual

SAFETY INFORMATION

WARNING
FIRE OR EXPLOSION HAZARD
If the information in these instructions are not followed exactly, a fire or explosion may result causing property damage, personal injury, or loss of life.
– Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
INSTALLER: Leave this manual with the appliance
CONSUMER: Retain this manual for future reference

This appliance has a remote that requires button batteries that are hazardous to young children.
FOR INDOOR USE ONLY
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS: CSA 22.2 NO. 46 / UL 1278 2021

WARNING

• If equipped with a heater, this appliance can be hot when operated and can cause severe burns if contacted.

• Do not operate appliance before reading and understanding operating instructions. Failure to operate appliance according to operating instructions could cause fire or injury.

• Do not install damaged, incomplete or substitute components.

• Do not burn wood or other materials in this appliance.

• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas line, paint or flammable liquids are present.

• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.

• It is imperative that the control compartments, circulating blower and its passageway in the appliance are kept clean. The appliance should be inspected before use and at least annually by a qualified service person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material, etc. The appliance area must be kept clear and free from combustible materials, gasoline and other flammable vapors and liquids.

• Under no circumstances should this appliance be modifi ed.

• Do not use this appliance if any part has been under water. Immediately call a qualifi ed service technician to inspect the appliance and to replace any part of the control system which has been under water.

• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or broken. Replacement of the glass should be done by a licensed or qualifi ed service person. Do not strike or slam shut the appliance glass door.

• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As with all plastic bags, these are not toys and should be kept away from children and infants.

• Servicing should be done only while the appliance is disconnected from the power supply circuit.

• Always unplug appliance when not in use.

• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been dropped or damaged in any manner. Return appliance to authorized service facility for examination, electrical or mechanical adjustment, or repair.

• Do not use outdoors.

• When installing this appliance in a room where water is present, the installation must comply with codes recognizing the increased hazard of electrical shock and electrocution.
  Note: This appliance is NOT suitable for installation in a bathroom.

• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord away from traffi c area and where it will not be tripped over.

• Connect to properly grounded outlets only.

• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the appliance.

• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such as a bedroom.

• To prevent a possible fi re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a carpet, where openings may become blocked.

• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable power tap (outlet/power strip).

• These appliances are tested and listed for use only with the optional accessories listed in these instructions. Use of optional accessories not specifically tested for this appliance could void the warranty and/or result in a safety hazard.

For appliances equipped with a heater:

• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.

• Young children should be carefully supervised when they are in the same room as the appliance.
  Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and away from hot surfaces.

• Clothing or other flammable material should not be placed on or near the appliance.

• Due to high temperatures, the appliance should be located out of traffic and away from furniture and draperies.

• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.

• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.

• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from hot surfaces. These screens and guards must be fastened to the floor.

• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance. Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or damage to decorations, a TV or other electronic components.

WARNING: This product can expose you to chemicals including lead and lead compounds, which are known to the State of California to cause cancer, and chemicals including BBP and DEHP, which are known to the State of California to cause birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.
Note: Changes, other than editorial, are denoted by a vertical line in the margin.

General information

1.1 dimensions

1.2 product information
This appliance has been tested in accordance with the CSA Standards for fixed and location-dedicated electric room appliances in the United States and Canada. If you need assistance during installation, please contact your local dealer.
Note:
This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of local codes, with National Electric Code ANSI/NFPA 70-latest edition in the United States or the Canadian Electric Code, CSA C22.1 in Canada

1.3 general instructions
WARNING

• Read these instructions completely before beginning installation. Failure to follow them could cause an appliance malfunction resulting in serious injury and/or property damage.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or flammable liquids are present.
• This electric appliance is tested and listed for use only with the optional accessories listed in these instructions. Use of optional accessories not specifically tested for this electric appliance could void the warranty and/or result in a safety hazard.
• Do not open. Risk of electric shock. No user-serviceable parts inside.
• Do not use damaged electrical cords.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• To prevent electric shock, match the wide blade of plug to wide slot of receptacle and fully insert.

1.4 unpacking and testing appliance
Carefully remove the appliance from the box and remove the support brackets. Prior to installing the appliance, remove all packaging material and test to make sure the appliance operates properly by plugging the power supply cord into a conveniently located 120V, 15 Amp minimum grounded outlet.
1.5 hardware list

Note: Only hardware supplied with the appliance will be illustrated.
1.6 rating plate information
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021
ELECTRIC APPLIANCE. SUITABLE FOR BEDROOM AND BED-SITTING ROOM INSTALLATION. SUITABLE FOR MOBILE HOME INSTALLATION. CAUTION: HIGH TEMPERATURE. KEEP ELECTRIC CORDS, DRAPERY, AND OTHER FURNISHINGS AT LEAST 3 FEET (0.9M) FROM THE FRONT OF THE HEATER AND AWAY FROM THE SIDE AND REAR.
WARNING: ALWAYS DISCONNECT THE UNIT FROM THE POWER SUPPLY BEFORE PERFORMING ANY CLEANING, LIGHT BULB REPLACEMENT, MAINTENANCE, AND RELOCATING THE ELECTRIC APPLIANCE.
MASTER CONTRACT: 253158
❑ BG-G-01 (NEFL50B-1)
MODEL
VOLTAGE: 120V
FREQUENCY: 60Hz
POWER: 1500W
DATE CODE: XXXX
MADE IN CHINA
IMPORTED BY
WOLF STEEL LTD.
24 NAPOLEON ROAD,
BARRIE, ON, L4M 0G8 CANADA
SERIAL NUMBER: NEFL50
W385-2334
This illustration is for reference only. Refer to the rating plate on the appliance for accurate information.
Note: The rating plate must remain with the appliance at all times. It must not be removed.

Appliance Placement

WARNING

• Due to high temperatures, this electric appliance should be located out of traffic. Keep combustible materials such as furniture, pillows, bedding, papers, clothes, and curtains at least 36″ from the front of the appliance.
• Never located this electric appliance where it may fall into a bathtub or other water container.
• Wear safety gloves, safety glasses, and safety footwear for protection during installation and maintenance.
• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor barrier or exposed insulation. Localized overheating could occur and a fire could result.
• Do not expose the electric appliance to the elements (such as rain, etc.)

2.1 grounding appliance
This appliance is for use on 120 volts. The cord has a plug as shown in (A). An adapter as shown in (C) is available for connecting three-blade grounding type plugs to two-slot receptacles, as shown in (B).
The green grounding plug extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.
To disconnect appliance, turn controls to off, then remove plug from outlet.
Grounding Methods Not allowed in Canada

Installation

WARNING

• Risk of fire! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or snagging to reduce the risk of fire, electric shock, or personal injury. Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or similar items. Arrange cord away from traffic areas and where it will not be tripped over.
• Risk of fire! To prevent a possible fire, do not block air intake or exhaust in any manner. Do not use on soft surfaces where openings may become blocked.
• Risk of fire! Do not blow or place insulation against the appliance.
• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional accessories not specifically tested for this electric appliance could void the warranty and/or result in a safety hazard.
• If the information in these instructions is not followed exactly, a fire or explosion may result causing propertydamage, personal injury, or death. Do not store or use gasoline or other flammable vapors in the vicinity of thisor any other appliance.
• This appliance is heavy. It is highly recommended that two people install this appliance.
• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may create a fire hazard.
• Do not run the power cord horizontally, directly below the appliance.

Your NEFL50B-1 is a wall-mounted appliance. Select a suitable location that is not susceptible to moisture and is away from drapes, furniture and high traffic areas.
Note: Follow all national and local electrical codes.
3.1 minimum clearance to combustibles

Measurements are taken from the glass front.

Bottom| 2” (51mm)
Sides| 6” (152mm)
Back| 0”
Top| 39” (991mm) to ceiling / mantel

Note: The power switch is located on the top left hand side of the appliance. Always ensure that access to this switch remains accessible.
WARNING
• When using paint or lacquer to fi nish a mantel, the paint or lacquer must be heat resistant to prevent discoloration. 3.2 installing the appliance
3.2.1 wall mount installation
Note: The wall bracket is fi xed on the back of the appliance.
Due to the many different materials used on different walls, it is highlyrecommended that you consult your local builder before you install this appliance on the wall. A. Select a location that is not prone to moisture and is located at least 3 feet (1m) away from combustible materials such as curtain, drapes, furniture, bedding, paper, etc.
B. Remove the wall mounting bracket from the appliance by unscrewing the 2 screws from the wall mounting bracket (Fig. 1).
C. Have two people hold the appliance against the wall to determine the final location.
Note:
It is strongly recommended that the mounting bracket be screwed into the wall studs where possible. If the wall studs cannot be used, ensure that the supplied plastic anchors are used to affix the bracket to the wall and the bracket is adequately secured.
D. Mark out location, then mount the bracket onto the wall using the 5 supplied screws (A x 5). This bracket MUST have the slots facing upward and be level.
E. With the wall mounting bracket installed, have two people lift the appliance up and align the hooks on the back of the appliance with the slots on the wall bracket (Fig. 2).
F. Secure the appliance to the wall bracket using the 2 screws previously removed in Step B (Fig. 1). 3.2.2 optional glass stand installation

A. Place appliance on a soft clean surface.
B. Remove the 4 screws from the bottom of the appliance (Fig. 1). Do not throw away screws.
C. Using the same screws, align the center stand piece to the bottom holes and secure it into the appliance (Fig. 2).
D. Prepare the glass base and ensure that the rubber feet of the glass base are facing away from the appliance (Fig. 3).
E. Using the 5 screws included in the kit (C X 5), secure the glass base into the center piece.
F. Check if the glass stand is secured properly. Ensure appliance is standing straight and still (Fig. 4).

Finishing

WARNING

• Power supply service must be completed prior to finishing to avoid reconstruction.
• Heat vents and air openings cannot be covered in any circumstances.

4.1 glass door removal
WARNING

• Glass may be hot. Do not touch glass until cooled.
• If equipped with door latches that are part of a safety system, they must be properly engaged. Do not operate the appliance with latches disengaged.
• Facing and/or finishing materials must not interfere with air flow through air openings, louvre openings, operation of louvres, or doors/access for service. Observe all clearances when applying combustible materials.
• Before door is removed, turn the appliance off and wait until appliance is cool to the touch. Doors are heavy and fragile so handle with care.
  A. Place one hand on the glass panel and remove the 2 screws from the top of the appliance.
  B. Carefully lift the door up and away from the appliance.

4.2 crystal/pebble media installation
Note:
The glass front must be removed and the appliance must be mounted in its final location before crystals or pebbles are installed.
The appliance comes with the log bed already installed. To switch to crystal/pebble media follow these steps:

A. Clean crystal media. Crystal media may have a fine oil residue that needs to be cleaned prior to installation. Clean the crystal with mild dish soap, drain, rinse thoroughly and dry before placing into the tray.
B. Remove the 2 log bed screws on either end of the appliance and lift the log bed out.
C. Place the media tray onto the front of the appliance opening.
D. Carefully place crystals or pebbles into the bottom tray on the front of the appliance as illustrated. Apply an even layer from side to side. Re-secure the glass panel.

Operating instructions

Once the appliance has been plugged into a grounded electrical outlet, it is ready to operate.
Note:
Ensure the house circuit breakers for the power supply are turned on. In the event of a power failure, when the main power switch of the appliance is in the “I” (“on” position) the appliance will stay off when the power goes back. You can turn the appliance back on using the power button on the touch display panel or remote control.
5.1 main power switch
The main power switch is located on the left side of the appliance (when viewed from the front).
The “|” indicates on and “O” indicates off. Push the switch to “|” to turn on the appliance. 5.2 operating by remote control and touch display panel
WARNING
• Do not move or remove the glass panel when the appliance is plugged in and operating. This will cause the remote conrtol and touch panel to no longer function.
Note:
The remote control must remain within 26 feet (8 meters) of the appliance to be effective. This range may be reduced as the battery power is depleted.
The touch display is shown by LED’s on the front bottom right of the appliance. The LED’s will disappear after 10 seconds of no function change. The Main Power button will be dim.

10 settings:
Yellow-Green-Red-Blue
Yellow
Red
Green
Blue
Yellow-Red
Yellow-Blue
Yellow-Green-Red
Yellow-Red-Blue
Yellow-Green-Blue
Flame – Brightness| | Controls flame height.
Makes the flame brighter or dimmer.
Heater Control
(Flame must be on for the heater
to turn on).| | Turns the heater and blower ON / OFF.
NOTE: The heater will blow cool air for 10 seconds before the heater turns on and after it turns off. This prevents the appliance from overheating.
Timer| | Controls the timer.
9 settings: 0.5h, 1h, 2h, 3h, 4h, 5h, 6h, 7h, 8h.
NOTE: Press button until desired setting is reached.
Temperature| | 1. Press once to activate touch panel indicator.
2. Press again until desired setting is reached. Digital display shows setting circles as below:
NOTE: Press button for 5 seconds to switch temperature settings from °C to °F and vice cersa.

Maintenance

6.1 cleaning
Note:
Always turn off the appliance and unplug from the outlet before performing any cleaning or maintenance. Failure to do so could result in electric shock, fire, or personal injury.
A. For metal components, use a soft cloth and dampen with a metal safe cleaning product.
Do not use brass polish or household cleaners that can damage the metal trim.
B. For glass components, use a glass cleaner sprayed onto a cloth. Dry with a lint free cloth.
Do not use abrasive cleaners or any cleaner that can scratch the surface.
C. For vents, use a vacuum with a soft brush or a duster to remove any dust or lint.
D. For plastic components, slightly dampen a cloth with a mild solution of dish soap and warm water.
Do not use abrasive cleaners or any cleaner that can scratch the surface.

Wiring diagram

WARNING
• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service and repair this electrical appliance.

Replacement parts

WARNING

• Failure to position the parts in accordance with this manual or failure to use only parts specifi cally approved with this appliance may result in property damage or personal injury.

Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can be ordered through your Authorized dealer/distributor.
For warranty replacement parts, a photocopy of the original invoice will be required to honour the claim.
When ordering replacement parts always give the following information:

• Model & Serial Number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish

Parts, part numbers, and availability are subject to change without notice.
Parts identified as stocked will be delivered within 2 to 5 business days for most delivery destinations.
Parts not identifi ed as stocked will be delivered within a 2 to 4 week period, for most cases.
Parts identified as ‘SO’ are special order and can take up to 90 days for delivery.
Note:
Care must be taken when removing and disposing of any broken glass or damaged components. Be sure to vacuum up any broken glass from inside the appliance before operation.
8.1 Overview

Troubleshooting

WARNING

• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service and repair this electric appliance.

Appliance will not come on when power button/switch is put into the “on” position.| Appliance is not plugged into an electrical outlet.| Check plug, and plug in the appliance if necessary.
Hard-wire connections are not correct (if applicable).| See “hard-wiring installation” section.
Appliance has overheated and safety thermal switch has tripped.| Unlug power or turn off the circuit breaker, allow appliance to cool for 15 minutes, then plug in the appliance or turn the breaker on.
Main PCB board issue.| Inspect the circuit board and replace, if necessary.
Appliance turns off and will not turn on.| House circuit breaker has tripped.| Reset house circuit breaker.
Appliance’s fuse has blown.| Replace the fuse.
Appliance has overheated and safety thermal switch has tripped.| Unplug power or turn off the circuit breaker, allow appliance to cool for 15 minutes to reset the thermal switch, then plug in the appliance or turn the breaker on.
Appliance has returned to default settings.| Power failure.| Re-program appliance to original settings (not applicable with all appliances).
Remote control does not work.| Low/dead batteries.| Replace batteries in remote control.
Remote receiver malfunction.| Ensure remote receiver is not blocked. Replace control panel.
No warm air coming out of the appliance.| Heater setting not selected.| See “operation” section.
Heater has been locked out.| See “operation” section.
Room temperature is higher than appliance setting (if set to room temperature).| Reset temperature setting.
Appliance has overheated and safety thermal switch has tripped.| Unplug power or tum off the circuit breaker. Allow for appliance to cool for 15 minutes.
Hard-wire connections are not correct (if applicable).| See “hard-wiring installation” section.
Heater issue.| Inspect the blower and heater and replace, if necessary.
Heater shuts off automatically.| Room is too warm.| The heater has a built-in thermostat so it will shut off automatically once the pre-set temperature is reached. It will also turn on automatically if the room temperature drops below the pre-set temperature.
Dim or no flame.| Flame brightness not selected.| See “operation’. section.
Flame LEDs issue.| Inspect the LED and replace, if necessary.
Main PCB board issue.| Inspect the main PCB board and replace, if necessary.
Flame does not move| Motor is stalled/malfunctioning.| Cycle on/off. If problem persists, consult dealer.
Ember bed is not glowing or
dimming.| Brightness not selected.| See “operation” section.
---|---|---
Ember LED issue.| Inspect the ember bed LEDs and replace, if necessary.
Main PCB board issue.| Inspect the main PCB board and replace, if necessary.
LED flashing “OH”| Appliance has overheated and safety thermal switch has tripped.| Unplug power or turn off the circuit breaker. Allow appliance to cool for 15 minutes, then plug in the appliance or turn the breaker on. If problem persists, consults your dealer.

Warranty

Napoleon electric appliances are manufactured under the strict Standard of the world recognized ISO 9001 : 2015 Quality Management System.
Napoleon products are designed with superior components and materials and assembled by trained craftsmen who takegreat pride in their work. Once assembled, the complete appliance is thoroughly inspected by a qualified and authorized installer, service agency, or supplier before packing to ensure that you, the customer, receive the quality product that you expect from Napoleon.
Napoleon Electric Appliance Limited Warranty
Electrical components and wearable parts are covered and Napoleon will provide replacement parts free of charge during the first 2 years of limited warranty. This covers: fan/heaters, motors, switches, nylon bearing components, remote controls, and LED lights.*
Light bulbs and fuses are NOT covered by the warranty.
Any labour related to warranty repair is not covered.

• Construction of models vary. Warranty applies only to components included with your specific appliance.
  Conditions and Limitations
  Napoleon warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim. Provided that the purchase was made through an authorized Napoleon dealer, your appliance is subject to the following conditions and limitations:
  Warranty coverage begins on the date of original installation.
  This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.
  Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire codes.
  This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse, or neglect and parts installed from other manufacturers will nullify this warranty.
  This limited warranty further does not cover any scratches, dents, corrosion, or discolouring caused by excessive heat, abrasive and chemical cleaners, nor chipping on porcelain enamel parts, mechanical breakage of PHAZER™ logs.
  In the fi rst 2 years only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship, provided that the product has been operated in accordance with the operation instructions and under normal conditions.
  Napoleon will not be responsible for installation, labour, or any other expenses related to the reinstallation of a warranted part, and such expenses are not covered by this warranty. Notwithstanding any provisions contained in the Limited Warranty, Napoleon responsibility under this warranty is defi ned as above, and it shall not in any event extend to any incidental, consequential, or indirect damages.
  This warranty defi nes the obligations and liability of Napoleon with respect to the Napoleon electric appliance and any other warranties expressed or implied with respect to this product; its components or accessories are excluded.
  Napoleon neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product.
  Any damages to appliance, brass trim or other component due to water, weather damage, long periods of dampness, condensation, damaging chemicals, or cleaners will not be the responsibility of Napoleon.
  Napoleon reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.
  All parts replaced under the Limited Warranty Policy are subject to a single claim.
  All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.
  The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the manufacturer will repair or replace such defect.
  Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any merchandise shipped without authorization will be refused and returned to sender.
  Shipping costs are not covered under this warranty.
  Additional service fees may apply if you are seeking warranty service from a dealer.
  All specifications and designed are subject to change without prior notice due to on-going product improvements. Napoleon is a registered trademark of Wolf Steel Ltd.
  NAPOLEON CELEBRATING OVER 40 YEARS OF HOME COMFORT PRODUCTS
  

7200, Route Transcanadienne, Montr~al, Qu~bec H4T 1A3
24 Napoleon Road, Barrie, Ontario, Canada L4M 0G8
214 Bayview Drive, Barrie, Ontario, Canada L4N 4Y8
103 Miller Drive, Crittenden, Kentucky, USA 41030
De Riemsdijk 22, 4004 LC Tiel, The Netherlands
Phone: 1-866-820-8686
napoleon.com
Wolf Steel Ltd.,
24 Napoleon Rd., Barrie,
ON, L4M 0G8
Canada
103 Miller Drive, Crittenden,
Kentucky,
USA, 41030
Phone 1 866-820-8686
www.napoleon.com
hearth@napoleon.com

References

• Napoleon® Canada | Barbecue Grills, Fireplaces, Heating & Cooling

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