Gaggenau VI422613 400 Series Vario Flex Induction Cooktop Instruction Manual
- June 11, 2024
- Gaggenau
Table of Contents
- Gaggenau VI422613 400 Series Vario Flex Induction Cooktop
- Product Information
- Product Usage Instructions
- Operating the Appliance
- Frying Sensor
- Cleaning and Maintenance
- Home Connect
- IMPORTANT SAFETY INSTRUCTIONS
- Setting Procedure
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
Gaggenau VI422613 400 Series Vario Flex Induction Cooktop
Product Information
Cooktop
The DJJHQDX Cooktop is a kitchen appliance designed for induction cooking. It comes with a control panel, cooking zones,residual heat indicator, flexible cooking zone, timer functions, power boost function, and frying sensor. The cookware used for this cooktop must be induction compatible. The product has a locking control panel for cleaning and basic settings that can be accessed through the control panel. It also has a Home Connect feature that allows the user to connect the appliance to their home network and control it remotely. The product comes with safety instructions that must be followed to avoid burns, electric shock, fire, and injury to persons.
Product Usage Instructions
Before using the DJJHQDX Cooktop, read the Use and Care Manual carefully. Ensure that the cookware used is compatible with induction cooking. Follow the safety precautions provided in the manual to avoid any accidents.
Operating the Appliance
To operate the appliance, set a cooking zone, and turn on the control knob. The chef’s recommendations can be followed for a better cooking experience. The flexible cooking zone can be used as two independent cooking zones or as a combined cooking zone. The timer functions such as kitchen timer and stopwatch function can be used to keep track of cooking time. The power boost function can be activated or deactivated based on the requirement.
Frying Sensor
The frying sensor can be used for frying purposes. Follow the frying chart and temperature settings provided in the manual for better results. Use frying pans that are compatible with the frying sensor.
Cleaning and Maintenance
Clean the cooktop after every use to avoid any damage. Follow the daily cleaning guidelines and cleaning chart provided in the manual for effective cleaning. Basic maintenance can be done through the basic settings accessed through the control panel.
Home Connect
The Home Connect feature allows the user to connect the appliance to their home network and control it remotely. Follow the setup instructions provided in the manual to connect the appliance to the home network. The Home Connect settings menu can be accessed through the control panel. The appliance can also be connected to the extractor hood for better control.
By following these usage instructions, the user can effectively use and maintain the DJJHQDX Cooktop for a better cooking experience.
*DJJHQDX
Use and care manual
VI 422 613
Cooktop
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2
Table of Contents
Use and care manual
9 Safety Definitions
IMPORTANT SAFETY INSTRUCTIONS Fire Safety Cooking Safety Burn Prevention Child
Safety Cleaning Safety Cookware Safety Proper Installation and Maintenance
Electromagnetic Interference Cooling Fan Proposition 65 Warning
Causes of Damage Overview
7Environmental protection Energy-Saving Advice
Cooking with Induction Advantages of Induction Cooking Cookware
*Getting to Know your Appliance Control Panel Control Knob Cooking Zones Residual Heat Indicator
_Optional accessories
1Operating the Appliance Setting a cooking zone Chef’s recommendations
}Flexible cooking zone Cookware Use Recommendations As Two Independent Cooking
Zones As a Combined Cooking Zone
OTimer functions The kitchen timer Stopwatch Function
vPowerBoost Function Activate Deactivate
en-us
4
xFrying Sensor
20
Advantages When Frying
20
5 Frying Pans for the Frying Sensor
20
5
Temperature Settings
21
6
Frying Chart
21
6
Setting Procedure
23
7
7
A Locking the Control Panel for Cleaning
24
8
8
QBasic Settings
24
9
Access the Basic Settings
25
10
10
oHome Connect
26
11 Setting Up
26
Open or close the Home Connect settings menu
26
11
Overview of the Home Connect settings menu
27
Connecting the appliance to your home network
12
(Wi-Fi)
27
12 Manual Registration in the Home Network
27
Logging in to your home network automatically (WPS) 28
12 Exiting the Home Connect settings menu
29
12 12
Switch the wireless network connection (LAN or WLAN) on or off Resetting the Home Connect connections
29 30
14
Software Update Remote Diagnostics
30 30
14 Information on Data Protection
30
15 Declaration of Conformity
30
15
Wi-Fi® Module
31
15
eConnecting the extractor hood
31
15
Connecting appliances via the home network
31
Connecting appliances directly
32
16 Controlling the extractor hood via the cooktop
32
16
17
Cleaning and Maintenance
33
Daily Cleaning
33
18 Cleaning Guidelines
33
18
Cleaning Chart
33
18
Maintenance
34
18
FAQ
35
19
19
What to Do in the Event of a Fault?
37
19 Demo Mode
38
Suitability Test of Cookware
38
20
20 20
3
en-us Safety Definitions Customer Service
39 9 Safety Definitions
Additional information on products, accessories, replacement parts and services, as well as the Use and care manual and the Installation instructions can be found at www.gaggenau.com and in the online shop www.gaggenau.com/zz/store
SafetyDfintos9 WARNING
This indicates that death or serious injuries may occur as a result of non-
observance of this warning.
9 CAUTION
This indicates that minor or moderate injuries may occur as a result of non-
observance of this warning.
NOTICE
This indicates that damage to the appliance or property may occur as a result
of non-compliance with this advisory.
Note: This alerts you to important information and/or tips.
4
9 IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
9
READNSAVEHTINSRTUCONS
WARNING
When properly cared for, your new appliance has been designed to be safe and reliable. Read all instructions carefully before use. These precautions will reduce the risk of burns, electric shock, fire, and injury to persons. When using kitchen appliances, basic safety precautions must be followed, including those in the following pages.
Examine the appliance after unpacking it. In the event of transport damage, do
not plug it in.
This appliance is not intended for operation with an external clock timer or a
remote control.
This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety.
Fire Safety
Do not allow pans to boil dry. Do not allow aluminum foil, plastic, paper or
cloth to come in contact with a hot surface element, burner or grate. Improper
installation of these protective liners may result in a risk of electric
shock, or fire.
If the cooktop is near a window, forced air vent or fan, be certain that
flammable materials such as window coverings do not blow over or near the
burners or elements. They could catch on fire.
Always have a working smoke detector near the kitchen.
Never leave the cooktop unattended when in use. Boilovers cause smoking and
greasy spillovers may ignite.
9 WARNING
TO REDUCE THE RISK OF A GREASE FIRE:
1. Never leave surface units unattended at high settings. Boilovers cause
smoking and greasy spillovers that may ignite. Heat oils slowly on low or
medium settings.
2. Always turn hood ON when cooking at high heat or when flambeing food (i.e.
Crepes Suzette, Cherries Jubilee, Peppercorn Beef Flambé).
3. Clean Ventilating Hoods Frequently. Grease should not be allowed to
accumulate on hood or filter.
4. Use proper pan size. Always use cookware appropriate for the size of the
surface element.
In the event that personal clothing or hair catches fire, drop and roll
immediately to extinguish flames.
5
IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
Have an appropriate fire extinguisher available, nearby, highly visible and
easily accessible near the appliance.
Smother flames from food fires other than grease fires with baking soda. Never
use water on cooking fires.
9 WARNING
TO REDUCE THE RISK OF INJURY TO PERSONS IN THE EVENT OF A GREASE FIRE, OBSERVE
THE FOLLOWING:
1. Do Not Use Water on Grease Fires – Smother fire or flame or use dry
chemcial or foam-type extinguisher.
2. SMOTHER FLAMES with a closefitting lid, cookie sheet, or metal tray, then
turn off the burner. BE CAREFUL TO PREVENT BURNS. If the flames do not go out
immediately, EVACUATE AND CALL THE FIRE DEPARTMENT.
3. NEVER PICK UP A FLAMING PAN You may be burned.
4. DO NOT USE WATER, including wet dishcloths or towels a violent steam
explosion will result.
5. Use an extinguisher ONLY if:
You know you have a Class ABC extinguisher, and you already know how to
operate it.
The fire is small and contained in the area where it started.
The fire department is being called.
You can fight the fire with your back to an exit.
6
Whenever possible, do not operate the ventilation system during a cooktop
fire. However, do not reach through fire to turn it off.
Cooking Safety
9 WARNING
Use this appliance only for its intended use as described in this manual.
NEVER use this appliance as a space heater to heat or warm the room. Doing so
may result in overheating the appliance. Never use the appliance for storage.
Burn Prevention
DO NOT TOUCH SURFACE UNITS OR AREAS NEAR UNITS – Surface units may be hot even
though they are dark in color. Areas near surface units may become hot enough
to cause burns. During and after use, do not touch, or let clothing,
potholders, or other flammable materials contact surface units or areas near
units until they have had sufficient time to cool. Among these areas are the
cooktop and areas facing the cooktop.
Do not heat or warm unopened food containers. Build-up of pressure may cause
the container to burst and cause injury.
Always use dry potholders. Moist or damp potholders on hot surfaces may result
in burns from steam. Do not let potholder touch hot heating elements. Do not
use a towel or other bulky cloth.
9 IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
Always turn hood ON when cooking at high heat or when flambéing food (i.e.
Crêpes Suzette, Cherries Jubilee, Peppercorn Beef Flambé).
Use high heat settings on the cooktop only when necessary. To avoid bubbling
and splattering, heat oil slowly, on no more than a low-medium setting. Hot
oil is capable of causing extreme burns and injury.
Never move a pan of hot oil, especially a deep fat fryer. Wait until it is
cool.
Secure all loose garments, etc., before beginning. Tie long hair so that it
does not hang loose, and do not wear loosefitting clothing or hanging
garments, such as ties, scarves, jewelry, or dangling sleeves.
9 WARNING
Risk of burns!
Metallic objects become hot very quickly on the cooktop. Never set down
metallic objects such as knives, forks, spoons and lids on the cooktop.
9 WARNING
Risk of burns!
After each use, turn off the cooking zone using the control knob. Don’t wait
until the cooking zone automatically shuts off because there are no cooking
vessels on it anymore.
Child Safety
When children become old enough to use the appliance, it is the responsibility
of the parents or legal guardians to ensure that they are instructed in safe
practices by qualified persons.
Do not allow anyone to climb, stand, lean, sit, or hang on any part of an
appliance, especially a door, warming drawer, or storage drawer. This can
damage the appliance, and the unit may tip over, potentially causing severe
injury.
Do not allow children to use this appliance unless closely supervised by an
adult. Children and pets should not be left alone or unattended in the area
where the appliance is in use. They should never be allowed to play in its
vicinity, whether or not the appliance is in use.
9 CAUTION
Items of interest to children should not be stored in an appliance, in
cabinets above an appliance or on the backsplash. Children climbing on an
appliance to reach items could be seriously injured.
Cleaning Safety
Clean Cooktop With Caution – If a wet sponge or cloth is used to wipe spills
on a hot cooking area, be careful to avoid steam burn. Some cleaners can
produce noxious fumes if applied to a hot surface.
Do not use steam cleaners to clean the appliance.
7
9 IMPORTANT SAFETY INSTRUCTIONS
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Cookware Safety
Hold the handle of the pan when stirring or turning food. This helps prevent
spills and movement of the pan.
Use Proper Pan Size. The use of undersized cookware will expose a portion of
the heating element or burner to direct contact and may result in ignition of
clothing. Select cookware having flat bottoms large enough to cover the
surface heating unit. This appliance is equipped with one or more surface
units of different sizes. Proper relationship of cookware to heating element
or burner will also improve efficiency.
Cookware not approved for use with ceramic cooktops may break with sudden
temperature changes. Use only pans that are appropriate for ceramic induction
cooktops.
Always position handles of utensils inward so they do not extend over adjacent
work areas, burners, or the edge of the cooktop. This reduces the risk of
fires, spills and burns.
9 WARNING
RISK of injury!
Inappropriate woks may cause accidents. Use only the wok provided by the
manufacturer as a special accessory.
9 WARNING
RISK of injury!
When cooking with a double-boiler, the cooktop and cooking vessel may crack
due to overheating. The cooking vessel in the double-boiler must not come in
direct contact with the bottom of the pot filled with water. Use only heat-
resistant cookware.
9 WARNING
Danger of injury!
Cookware may jump upward due to fluid trapped between the cookware bottom and
cooking zone. Always keep cooking zone and cookware bottom dry.
Proper Installation and Maintenance
Have the installer show you the location of the circuit breaker or fuse. Mark
it for easy reference.
This appliance must be properly installed and grounded by a qualified
technician. Connect only to properly grounded outlet. Refer to Installation
Instructions for details.
This appliance is intended for normal family household use only. It is not
approved for outdoor use. See the Statement of Limited Product Warranty. If
you have any questions, contact the manufacturer.
8
9 IMPORTANT SAFETY INSTRUCTIONS
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Do not store or use corrosive chemicals, vapors, flammables or nonfood
products in or near this appliance. It is specifically designed for use when
heating or cooking food. The use of corrosive chemicals in heating or cleaning
will damage the appliance and could result in injury.
Make sure reflector pans or drip bowls are in place – Absence of these bowls
or pans during cooking may subject wiring or components underneath to damage.
9 WARNING
Failure to operate knobs properly may result in personal injury and damage to
the appliance.
Do not operate this appliance if it is not working properly, or if it has been
damaged. Contact an authorized service provider.
Do Not Cook on Broken Cooktop – If cooktop should break, cleaning solutions
and spillovers may penetrate the broken cooktop and create a risk of electric
shock. Contact a qualified technician immediately.
9 WARNING
If the surface is cracked, switch off the appliance to avoid the possibility
of electric shock.
Do not repair or replace any part of the appliance unless specifically
recommended in this manual. Refer all
servicing to an authorized service provider.
To avoid electrical shock hazard, before servicing the appliance, switch power
off at the service panel and lock the panel to prevent the power from being
switched on accidentally.
Electromagnetic Interference
9 WARNING
This induction cooktop generates and uses ISM frequency energy that heats
cookware by using an electromagnetic field. It has been tested and complies
with Part 18 of the FCC Rules for ISM equipment. This induction cooktop meets
the FCC requirements to minimize interference with other devices in
residential installation. Induction cooktops may cause interference with
television or radio reception. If interference occurs, the user should try to
correct the interference by: Relocating the receiving antenna
of the radio or television. Increasing the distance between
the cooktop and the receiver. Connecting the receiver into an
outlet different than the cooktop.
It is the user’s responsibility to correct any interference.
9
9 IMPORTANT SAFETY INSTRUCTIONS
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9 CAUTION
Persons with a pacemaker or similar medical device should exercise caution
when standing near an induction cooktop while it is in use. Consult your
doctor or the manufacturer of the pacemaker or similar medical device for
additional information about its effects with electromagnetic fields from an
induction cooktop.
Proposition 65 Warning:
This product may contain a chemical known to the State of California, which
can cause cancer or reproductive harm. Therefore, the packaging of your
product may bear the following label as required by California:
67$7(2)&$/,)251,$352326,7,21:$51,1
:$51,1
&DQFHUDQG5HSURGXFWLYH+DUPZZZ3:DUQLQJVFDJRY
Cooling Fan
The cooktop is equipped with a cooling fan on its underside. Should the
cooktop lie above a drawer, there must be no objects or paper in it. They may
be sucked in and compromise the cooling of the appliance or damage the fan.
There must be a minimum distance of ¾” (20mm) between the content of the
drawer and the fan input.
10
Causes of Damage
CauseofdmageNOTICE
Rough pot and pan bases scratch the cooktop.
Never leave cookware cooking empty. This can cause damage.
Do not place hot pots or pans on the control panel, the displays or the
cooktop surround. This can cause damage.
Damage can occur if hard or pointed objects fall on the cooktop.
Aluminum foil and plastic containers can melt and stick on hot cooking zones.
The use of oven protective foil on the cooktop is not recommended.
Causes of damage en-us
Overview
You will find the most frequently caused damage in the following table.
Damage Stains
Cause Boiled-over food. Unsuitable cleaning agent.
Scratches
Salt, sugar and sand.
Discoloration
Cookware with rough bases scratch the cooktop.
Unsuitable cleaning agent.
Blisters
Pan abrasion. Sugar, food with a high sugar content.
Remedy Remove boiled-over food immediately with a glass scraper. Only use
cleaning agents that are suitable for this type of cooktop. Do not use the
cooktop as a work surface or storage space. Check the cookware.
Only use cleaning agents that are suitable for this type of cooktop. Lift pots
and pans when moving them. Remove boiled-over food immediately with a glass
scraper.
11
en-us Environmental protection
7Environmental protection
Cooking with Induction
EnvirometalprotecinEnergy-Saving Advice
Place a lid on cookware. Cooking with an uncovered pan will result in a
considerable increase in energy use. Use a glass lid to provide visibility and
avoid having to lift the lid.
Use cookware equipped with a solid, flat bottom. Curved pan bases increase
energy consumption.
The diameter of the pan base must match the size of the cooking zone. Note:
The manufacturer normally indicates the pan’s upper diameter. This is normally
greater than the diameter of the pan’s base.
Choose cookware of a size suited to the amount of food you are going to cook.
A large pan that is only half full will use a lot of energy.
Use a small amount of water when cooking. This saves energy, and vegetables
retain a larger percentage of their vitamins and minerals.
Select the lowest power level to maintain cooking. If the power level is too
high, energy is wasted.
CokingwthinducoAdvantages of Induction Cooking
Induction cooking is very different from traditional cooking methods, as heat
builds up directly in the item of cookware. This offers numerous advantages:
Saves time when boiling and frying. Saves energy. Easier to care for and
clean. Spilled food does not
burn on as quickly. Heat control and safety the cooktop increases or
decreases the heat supply as soon as the user changes the setting. The
induction cooking zone stops the heat supply as soon as the cookware is
removed from the cooking zone, without having to switch it off first.
Cookware
Only use ferromagnetic cookware for induction cooking, such as:
Cookware made from enameled steel Cookware made from cast iron Special
induction-compatible cookware made from
stainless steel.
To check whether your cookware is suitable for induction cooking, refer to the
section on ~ “Suitability Test of Cookware”.
To achieve a good cooking result, the ferromagnetic area on the base of the
pan should match the size of the element. If a element does not detect an item
of cookware, try placing it on another element with a smaller diameter.
FP éLQ
FP éLQ
FP LQ
If the only element being used is the flexible cooking zone, larger cookware that is particularly suited to this zone can be used. You can read more information on the positioning of the cookware here ~ “Flexible cooking zone” on page 18
12
Some induction cookware does not have a fully ferromagnetic base: If the base
of the cookware is only partially
ferromagnetic, only the area that is ferromagnetic will heat up. This may mean
that heat will not be distributed evenly. The non-ferromagnetic area may not
heat up to a sufficient temperature for cooking.
The ferromagnetic area will also be reduced if the material of which the base
of the cookware is made contains aluminum, for example. This may mean that the
cookware will not become sufficiently hot or even that it will not be
detected.
Unsuitable Cookware Do not ever use adapter plates for induction or cookware
made of: Traditional stainless steel Glass Clay Copper Aluminum Properties of
the Base of the Cookware The material(s) of which the base of the cookware is
made can affect the cooking result. Using pots and pans made from materials
that distribute heat evenly through them, such as stainless-steel pans with a
three-layer base, saves time and energy. Use cookware with a flat base; if the
base of the cookware is uneven, this may impair the heat supply.
Cooking with induction en-us
No Cookware on Cooking Zone/Cookware of an Unsuitable Size
If no cookware is placed on the selected cooking zone, if the cookware is made
of an unsuitable material, or if it is not the right size for the cooking
zone, the cooking zone indicator will start to flash. To stop the indicator
from flashing, place suitable cookware on the cooking zone. If it is left
flashing for more than 30 seconds, the cooking zone will automatically switch
off.
Empty Pans or Pans with a Thin Base
Do not heat up empty pans, or use pans with a thin base. The cooktop is
equipped with an internal safety system. However, an empty pan may heat up so
quickly that the “automatic shut-off” function may not have time to react, and
the pan may reach very high temperatures. The pan base could melt and damage
the cooktop glass. In this case, do not touch the pan and switch the cooktop
off. If the cooktop fails to work after it has cooled down, please contact
Customer Support.
Pan Detection
Each cooking zone has a lower limit for pan detection. This depends on the
diameter of the ferromagnetic area of the cookware and the material of which
its base is made. For this reason, you should always use the cooking zone that
best matches the diameter of the base of the pan.
13
en-us Getting to know your appliance
*Getting to Know your Appliance
GetingtokwyuraplinceYou can find information on the dimensions and power
of the cooking zones in~ Page 2
Note: Depending on the appliance model, individual details and colors may
differ.
This appliance can be networked and also controlled remotely using a mobile
device. To do this, first connect the appliance to your home network. ~ “Home
Connect” on page 26
Control Panel
Controls – Ú t A/ @ ® S
Locking the control panel for cleaning Frying sensor Basic settings Select settings Stopwatch Short-term timer
Displays
<<
Operating status
,-, Power levels
·/oe Residual heat
<<
Short-term timer
<<.<< Stopwatch function
s / > Cooktop
Z / ~ PowerBoost function
ª
Flex cooking zone activated
«
Flex cooking zone deactivated
`
Frying Sensor
¬/«/ª Frying sensor temperature display
Ö
Home network
Controls
When the cooktop heats up, the symbols for the controls available at this time
light up.
Touch a symbol to activate the function it represents. A confirmation signal
sounds.
Notes
The corresponding symbols for the controls will light up, depending on whether
they are available.
The controls that are available will be lit white. When a function is
selected, they turn orange. Always keep the control panel clean and dry.
Moisture reduces their effectiveness. Do not place hot cookware anywhere other
than the front cooking zone, and never on the control panel. There is a risk
that the control panel’s electronics will overheat.
14
Control Knob
Optional accessories en-us
Cooking Zones
Cooking Zone
Û Single-circuit Use cookware that is a suitable cooking zone size
á Flex cooking zone
See section ~ “Flexible cooking zone”
Only use cookware that is suitable for induction cooking; see section ~ “Cooking with induction”
You can use the control knobs to select the heat setting, the PowerBoost feature, and the flex cooking zone.
1
Lowest heat setting
12
Highest heat setting
Z
PowerBoost feature
ª
Flex cooking zone activated
The control knobs have an illuminated ring with an illuminated symbol for each function. The illuminated ring changes color when particular functions or processes are activated.
Display
Meaning
Û Off
Appliance OFF
Ú Lights up orange
Appliance ON
^ Flashes orange
Appliance OFF
Residual heat indicator
Ú Lights up blue
Home Connect
^ Flashes blue
Home Connect
^ Flashes orange and
Safety shut-off, power
white alternately
failure
^ Flashes yellow and
Appliance fault
magenta alternately
Please contact cus-
tomer service.
Ú Lights up green for a Appliance initialized,
few seconds, then turns only after initial connec-
yellow
tion or power failure
The illuminated ring on the control knob lights up orange during operation. You can choose between two shades. If you have several appliances installed next to each other, you can change the shades in the settings for the appliances so that all of the illuminated rings light up in the same shade. ~ “Changing the shade of orange for the illuminated ring” on page 16
Residual Heat Indicator
The cooktop has a residual heat indicator for each cooking zone. This
indicates that a cooking zone is still hot. Do not touch a cooking zone while
the residual heat indicator is lit up or immediately after it goes out.
The following are shown depending on the amount of residual heat: Display ·:
High temperature Display oe: Low temperature
and the illuminated ring around the control knob will flash.
If the cookware is removed from the cooking zone while cooking is in progress,
the heat setting indicator will flash, and the control knob will be lit
orange.
Turn the control knob to the 0 position.
If the cooking zone is switched off, the residual heat indicator will be lit,
and the illuminated ring around the control knob will flash. Even after the
cooktop has been switched off, the residual heat indicator will remain lit for
as long as the cooking zone is still warm.
_Optional accessories
OptionalcesriYou can purchase the following accessories from your
specialist retailer:
CA 051 300 Multilayer Teppanyaki plate CA 052 300 Cast aluminum grill plate
Use the accessories only as indicated. The manufacturer assumes no liability
for incorrect usage of the accessories.
15
en-us Operating the appliance
1Operating the Appliance
OperatingheaplincThis chapter explains how to set a cooking zone. The
table shows heat settings and cooking times for various meals.
Setting a cooking zone
Use the control knob to select the heat setting you require.
0 Heat setting 1 Heat setting 12
Cooking zone off Lowest setting Highest setting
Note: Only use cookware with a suitable diameter. The base of the cookware
should not protrude over the marked cooking zones.
Notes
To protect the fragile parts of your appliance from overheating and electrical
overloading, the cooktop may temporarily reduce the power automatically.
In order to prevent the appliance from producing excess noise, the cooktop may
temporarily reduce the power automatically.
Selecting a Heat Setting
Push in the control knob and turn it to the heat setting you require.
Switching Off the Cooking Zone
Turn the control knob to the 0 position.
The residual heat indicator will be lit, and the illuminated ring around the
control knob will flash until the cooking zone has cooled down.
Note: If there is no cookware on the cooking zone or if the cookware is not
detected, the selected heat setting will flash and the illuminated ring around
the control knob will be lit orange. After approx. 30 seconds, the cooking
zone will switch off.
In this case, the illuminated ring around the control knob will flash. Turn
the control knob back to position 0; the illuminated ring will stop flashing.
Changing the shade of orange for the illuminated ring
The illuminated ring on the control knob lights up orange during operation.
You can choose between two shades.
1. Carry out the following operating steps one after the other without
interruption.
2. Push in the control knob and turn it anti-clockwise to Z. Keep the control
knob pressed in.
3. Turn the control knob clockwise to position 1. Keep the control knob
pressed in.
4. Turn the control knob anti-clockwise to position 0. The t symbol will be
lit. The illuminated ring around the control knob will be lit yellow.
The selected heat setting will be lit on the cooking zone display. The illuminated ring around the control knob will be lit.
5. Push in the control knob and turn it clockwise to ª.
After approx. five seconds, the illuminated ring around the control knob
lights up green. The color has changed.
6. To change the setting back, push in the control knob in and turn it anti-
clockwise to position 0 and then back to ª .
The control knob lights up yellow.
7. To save the setting, exit the menu in the same way: Push in the control
knob and turn it anti-clockwise to Z. Turn the control knob clockwise to
position 1. Turn the control knob anti-clockwise to position 0.
The illuminated ring around the control knob goes out.
The settings have been saved.
16
Chef’s recommendations
Recommendations
When heating up puree, cream soups, and thick sauces, stir occasionally.
Set heat setting 10 to 12 for preheating.
When cooking with the lid on, reduce the heat as soon as you see steam
escaping. The cooking result is not affected by the steam escaping.
After cooking, keep the lid on the cookware until you serve the food.
To cook with the pressure cooker, observe the manufacturer’s instructions.
Do not cook food for too long, otherwise the nutrients will be lost. The
short-term timer can be used to set the optimum cooking time.
For a healthier result, ensure that the oil does not smoke.
To brown food, fry it in small batches.
Cookware may reach high temperatures while the food is cooking. Use oven
mitts.
You can find recommendations for energy-efficient cooking in section ~
“Environmental protection”
Operating the appliance en-us
Cooking table
The table shows which heat setting is suitable for each type of food. The
cooking time may vary depending on the type, weight, thickness and quality of
the food.
Power lev- Cooking meth- Examples
el
ods
11 – 12
Parboiling
Water
Searing
Meat
Heating
Fat/oil, liquids
Bringing to the Soups, sauces boil
Blanching
Vegetables
7 – 10
Frying
Meat, potatoes
6 – 8
Frying
Fish
8 – 9
Baking
Flour-based and/or egg-based dishes, e.g., pancakes
Simmering in an Dough-based foods, uncovered dish liquids
7 – 8
Browning
Flour, onions
Roasting
Almonds, breadcrumbs
Rendering
Bacon
Reducing
Stocks, sauces
6 – 7
Poaching in an Dumplings, soup vege-
uncovered dish tables, soup meat,
poached eggs
5 – 6
Poaching in an Boiled sausages
uncovered dish
6 – 7
Steaming
Vegetables, potatoes, fish
Stewing
Vegetables, fruit, fish
Braising
Roulade, roasts, vegetables
3 – 4
Braising
Goulash
4 – 5
Cooking with the Soups, sauces
lid on
3 – 4
Defrosting
Frozen products
Soaking
Rice, pulses, vegetables
Thickening
Egg-based dishes, e.g., omelette
1 – 2
Heating/keeping Soup, vegetables in
warm
sauce
1
Heating/keeping Stew
warm
Melting
Butter, chocolate
17
en-us Flexible cooking zone
}Flexible cooking zone
FlexibcokngzeYou can use the flexible cooking zone as a single
cooking zone or as two independent cooking zones, as required. It consists of
four inductors that work independently of each other. If the flexible cooking
zone is in use, only the area that is covered by cookware is activated. Note:
Only use cookware with a suitable diameter. The base of the cookware should
not protrude over the marked cooking zones.
Cookware Use Recommendations
Place the cookware in the middle. This assures optimal pot detection and heat
distribution.
As a single cooking zone Diameter smaller than or equal to 5 X” (13 cm) Place
the cookware on one of the four positions that can be seen in the
illustration.
Diameter greater than 5 X” (13 cm) Place the cookware on one of the three
positions that can be seen in the illustration.
If the cookware takes up more than one cooking zone, place it starting on the
upper or lower edge of the flexible cooking zone.
As two independent cooking zones The front and rear cooking zones each have
two inductors and can be used independently of each other. Select the required
heat setting for each of the cooking zones. Use only one item of cookware on
each cooking zone.
As Two Independent Cooking Zones
The flexible cooking zone is used like two independent cooking zones.
Activating
See the section entitled ~ “Operating the appliance”.
As a Combined Cooking Zone
Using the entire cooking zone by connecting both individual zones.
Linking the two Cooking Zones
1. Position the cookware. Turn one of the control knobs to the ª position.
2. Use the other control knob to select the heat setting. The ª display
lights up. The heat setting lights up on the displays for the two cooking
zones.
The flex cooking zone has now been activated.
Changing the Heat Setting
To alter the heat setting, use the same control knob you used to select the
original heat setting.
Adding New Cookware
Position the new cookware. Turn the control knob that was used to select the
flex cooking zone to position 0 and then back to the ª position.
The cookware will be detected, and the heat setting that was previously
selected will be retained.
Note: If the cookware is moved from the cooking zone being used or lifted up,
the cooking zone begins an automatic search and the heat setting selected
previously is retained.
Unlinking the Two Cooking Zones
Turn the control knob that was used to select the flex cooking zone to the 0
position. The « display lights up.
The flex cooking zone has now been deactivated. The two cooking zones will now
function independently.
Note: If you switch the cooking zone off, and then switch it back on again
later, the flexible cooking zone is reset to function as two independent
cooking zones.
18
OTimer functions
TimerfunctiosYour cooktop has two timer functions:
Timer Stop watch
The kitchen timer
You can use the kitchen timer to set a time of up to 99 minutes.
This works independently from the elements and from other settings. This
function does not automatically switch off an element.
Setting Procedure
1. Touch the S symbol; << and the b and @ symbols will light up on the short-
term timer display.
2. Set the required cooking time using the A and @ symbols within the next 10
seconds.
Timer functions en-us
Stopwatch Function
The stopwatch shows the cooking time that has elapsed so far in minutes and
seconds (mm.ss). The maximum duration is 99 minutes and 59 seconds (99.59). If
this value is reached, the display starts again at 00.00.
The stopwatch works independently of the cooking zones and other settings.
This function does not automatically switch off a cooking zone.
Activate 1. Select a heat setting. The ® display lights up. 2. Touch the ®
symbol. <<.<< will light up in the
stopwatch display.
The time begins to elapse.
Stopping the Stopwatch Touching the ® symbol stops the stopwatch function. The
stopwatch displays remain lit. Touching the ® symbol again restarts the
stopwatch.
Deactivate Press and hold the ® symbol for a few seconds. This will stop the
stopwatch, and the stopwatch indicators will go out.
This function has now been deactivated.
Note: If you press and hold the A or @ symbol, you can set the cooking time
more quickly. 3. Touch the S symbol again to confirm the selected cooking
time. The time begins to elapse. Note: If you do not confirm the setting
within 10 seconds, the short-term timer will start automatically.
Changing or Cancelling the Cooking Time 1. Touch the S symbol. 2. Alter the
cooking time using the A and @ symbols or
set it to <<. 3. Touch the S symbol to confirm the cooking time.
When the Cooking Time Has Elapsed An audible signal will sound. << flashes in
the short-term timer display. Touch the S symbol; the indicators will go out
and the signal tone will cease.
19
en-us PowerBoost function
vPowerBoost Function
xFrying Sensor
PowerBstfuncioThe PowerBoost function enables you to heat up large
volumes of water faster than when using heat setting ,.
This feature is available for any of the cooking zones, provided the other
cooking zone is not in use. Otherwise, ~ and, will flash on the display for
the selected cooking zone; the, heat setting will then be set automatically
without activating this function. Turn the control knob to the 0 position.
Note: The power boost function can also be activated in the flexible cooking
zone if the cooking zone is being used as a single cooking zone.
Activate
Push in the control knob and turn it to the Z position. The ~ and Z displays
will light up.
FryingseorThis function can be used to fry food while maintaining
the suitable frying pan temperature.
Advantages When Frying
The cooking zone only heats up if this is required to maintain the
temperature. This saves energy and prevents the oil or fat from overheating.
The frying sensor function reports when the empty frying pan has reached the
optimum temperature for adding oil and then for adding the food.
Notes
Do not place a lid on the pan. Otherwise, the function does not activate
correctly. You can use a splash guard to prevent splashes of grease.
Use oil or grease that is suitable for deep fat frying. If butter, margarine,
extra virgin olive oil, or lard is used, use heat setting 1 or 2.
Never leave a frying pan, with or without food, unattended when it is being
heated.
If the temperature of the cooking zone is higher than that of the cookware or
vice-versa, the frying sensor is not activated correctly.
The function has now been activated.
Deactivate
Turn the control knob to the heat setting you require. The ~ and Z display
will go out and the heat setting you have selected will be lit.
This function has now been deactivated.
Note: In certain circumstances, the PowerBoost function may switch itself off
automatically in order to protect the electronic elements inside the cooktop.
In this case, the heat setting , will automatically be set. Turn the control
knob to the 0 position or whichever heat setting you require.
Frying Pans for the Frying Sensor
Frying pans specifically suited for use with the frying sensor are available.
This optional accessory can be purchased separately from specialist retailers
or through our technical after-sales service. Always quote the relevant
reference number.
GP900001 – 6″ (15 cm) frying pan. GP900002 – 7½” (19 cm) frying pan. GP900003
– 8¼” (21 cm) frying pan.
These frying pans have a non-stick coating so that you only need a small
amount of oil to fry food.
20
Notes
The frying sensor has been configured specifically for this type of frying
pan.
Ensure that the diameter of the base of the frying pan corresponds to the size
of the cooking zone. Place the frying pan in the center of the cooking zone.
The frying sensor may not activate on the flex cooking zone if the frying pan
does not match the size of the cooking zone or if it is positioned
incorrectly. See section ~ “Cookware Use Recommendations”
Other types of frying pan may overheat. They may reach a temperature above or
below the selected temperature setting. Select the lowest temperature setting
to begin with and change it if necessary.
Frying sensor en-us
Temperature Settings
Heat setting 1 Very low
2 Low 3 Low medium 4 Medium high
5 High
Suitable for
Preparing and reducing sauces, steaming vegetables, and frying food in extra
virgin olive oil, butter, or margarine. Frying food using extra virgin olive
oil, butter, or margarine, e.g. omelettes. Frying fish and thick food, such
as, meatballs and sausages. Frying steaks (medium or well done), frozen
breaded products, thin fried food, such as schnitzel, strips of meat, and
vegetables. Frying food at high temperatures, e.g. rare steaks (bloody),
potato fritters, and fried potatoes.
Frying Chart
The chart lists which heat setting is suitable for each type of food. The
frying time may vary depending on the type, weight, size and quality of the
food.
The set heat setting varies depending on the frying pan that is used.
Meat Schnitzel, plain or breaded Fillet Chops Cordon bleu Steak, rare (1¼” /
3 cm thick) Steak, medium or well done (1¼” / 3 cm thick) Chicken breast (¾” /
2 cm thick) Sausages, pre-boiled or raw Hamburgers, rissoles Strips of
meat, gyros Ground meat Bacon Turn several times. ** Total cooking time per
portion. Fry one after the other.
Preheat the empty pan; add oil and food after the acoustic signal has sounded.
Temperature Total frying time after the signal
setting
tone sounds (min)
4
6 – 10
4
6 – 10
3
10 – 15
4
10 – 15
5
6 – 8
4
8 – 12
3
10 – 20
3
8 – 20
3
6 – 30
4
7 – 12
4
6 – 10
2
5 – 8
21
en-us Frying sensor
Fish Fried whole fish, e.g. trout Fish fillet, plain or breaded Scampi,
shrimps
Egg dishes Pancakes Omelet Fried eggs Scrambled eggs Raisin pancake French
toast
Potatoes Fried potatoes (made from unpeeled boiled potatoes) Fried potatoes
(made from raw potatoes) Potato pancakes Swiss rösti Glazed potatoes
Vegetables Garlic, onions Zucchini, eggplants Peppers, green asparagus
Braising vegetables (fried in fat but with no water added), e.g. zucchini,
green peppers Mushrooms Glazed vegetables Fried onions
Frozen products Schnitzel Cordon bleu Poultry breast Chicken nuggets Gyros,
kebab Fish fillet, plain or breaded Fish sticks French fries Pan-fried dishes,
e.g. fried vegetables with chicken Spring rolls Camembert/cheese * Turn
several times. ** Total cooking time per portion. Fry one after the other.
Temperature Total frying time after the signal
setting
tone sounds (min)
3
10 – 20
3 – 4
10 – 20
4
4 – 8
5
1,5 – 2,5
2
3 – 6
2 – 4
2 – 6
2
4 – 9
3
10 – 15
3
4 – 8
5
6 – 12
4
15 – 25
5
2,5 – 3,5
2
50 – 55
3
15 – 20
1 – 2
2 – 10
3
4 – 12
3
4 – 15
1
10 – 20
4
10 – 15
3
6 – 10
3
5 – 10
4
15 – 20
4
10 – 30
4
10 – 30
4
10 – 15
4
10 – 15
3
10 – 20
4
8 – 12
5
4 – 6
3
6 – 10
4
10 – 30
3
10 – 15
22
Frying sensor en-us
Temperature setting
Sauces
Tomato sauce with vegetables
1
Béchamel sauce
1
Cheese sauce, e.g. Gorgonzola sauce
1
Reduced sauces, e.g. tomato sauce, Bolognese sauce
1
Sweet sauces, e.g. orange sauce
1
Miscellaneous
Camembert/cheese
3
Dried instant meals to which water is added, e.g. pasta dishes 1
Croutons
3
Almonds/walnuts/pine nuts
4
- Turn several times.
** Total cooking time per portion. Fry one after the other.
Total frying time after the signal tone sounds (min)
25 – 35 10 – 20 10 – 20 25 – 35 15 – 25
7 – 10 5 – 10 6 – 10 3 – 15
Setting Procedure
Select the appropriate temperature setting from the table. Place the empty cooking vessel on the cooking zone.
1. Use the control knob to select the temperature setting you require. Temperature settings 1 to 5 are available for this function; see temperature settings table.
2. Touch the Ú symbol; it will be lit orange.
The ` display and the temperature setting you have selected will be lit.
The function has now been activated. The ¬, « ,or ª temperature indicator and
the temperature setting you have selected will remain lit until the frying
temperature has been reached. An audible signal will then sound, and the
temperature indicator will go out.
3. Once the frying temperature has been reached, add the fat and then the
food to the pan.
Notes
If a temperature setting above 5 is selected, the setting will automatically
be set to . In this case, turn the control knob to position 5.
Turn the food so that it does not burn.
Switching Off the Frying Sensor
Turn the control knob that was used to select the temperature to the 0
position. The cooking zone will switch off, and the residual heat indicator
will appear.
23
en-us Locking the Control Panel for Cleaning
A Locking the Control Panel for Cleaning
QBasic Settings
LockingtheConrlPaneforCleanigIf you wipe over the control panel while the
cooktop is
switched on, settings may be changed. To avoid doing this, you can use the
cooktop’s “Lock control panel for cleaning” function.
To switch on: Touch the – symbol. An audible signal sounds. The indicators for
the active functions will flash. The control panel is locked for 10 minutes.
You will now be able to clean the surface of the control panel without
altering the settings.
Switching off: Within the next 10 minutes, touch the – symbol again.
If the function does not deactivate during these 10 minutes, the cooking field
switches off.
Notes
The locking function does not affect the control knobs. The cook-top can be
switched off at any time.
While the locking function is active, the power supply to the cooktop is
disconnected. The cooking zones may still be hot.
BasicetingsThe appliance has various basic settings. These basic
settings can be altered to suit your individual requirements.
Notes
The TM, TM, TM^ and TM settings are only displayed if the appliance is
connected to an extractor hood.
The TM^ and TM settings are only displayed if the appliance is connected to an
extractor hood with lighting.
Display Function
TM, <¯ <“”
Signal tones All signal tones activated.* Only fault signal activated.
TM
<“” ,<<< ,<< <<< … S<<
Power management function. Limit the total power of the cooktop (watts)
Deactivated.* Lowest setting
Highest setting on the cooktop
TM,,
Check cookware; cooking results
<
Not suitable
,
Not ideal
Suitable
TM… <“” <¯
Restore to standard settings Individual settings.* Restore factory settings.
TM <“” `
,//,,
Automatic fan switch-on Switched off.
The extractor hood must be switched on manually, if required. Switched on in
automatic mode.*
In automatic mode, the extractor hood switches itself on when you switch on
one of the cooking zones. Switched on in manual mode.
The extractor hood switches itself on at a fixed fan setting when you switch
on any of the cooking zones.
TM
Fan run-on
- Basic setting
24
Display Function <“” The fan switches itself off when the cooktop
is switched off.
Not recommended for the extractor hood in
air circulation mode
¥
Fan run-on in automatic mode.*
¯<
Fan run-on with the most recently selected
setting.
TM^
<“” <¯
Automatic switch-on of extractor hood lighting Switched off.* Switched on.
The light switches itself on when you switch on the cooktop.
TM <“”
Automatic switch-off of extractor hood lighting
Switched off.*
The light switches itself off when you switch
off the cooktop.
<¯
Switched on.
¥–¯
The light switches itself on when you switch off the cooktop.
Switched on.
The light switches itself on when the fan runs on and goes out when the fan run-on time ends.
- Basic setting
Access the Basic Settings
The cooktop must be switched off.
1. Carry out the following operating steps one after the other without
interruption.
2. Push in one of the control knobs and turn it anticlockwise to Z. Keep the
control knob pressed in.
3. Turn the control knob clockwise to position 1. Keep the control knob
pressed in.
4. Turn the control knob anti-clockwise to position 0. The t symbol will be
lit. The illuminated ring around the control knob will be lit yellow.
Basic settings en-us
5. Touch the t symbol. The displays show the product information.
Product information Customer service index (CSI) Production number Production number 1 Production number 2
Display <, “s S. <
6. Press the t symbol again to call up the basic settings.
In the displays, TM, and <¯ light up as a presetting.
7. Touch the t symbol repeatedly until the required function is displayed.
8. Then use the @ and A symbols to select the required setting.
9. Touch the t symbol for at least 4 seconds.
The settings have been saved.
Exiting the Basic Settings Menu
1. Turn the control knob anti-clockwise to the Z position.
2. Turn the control knob clockwise to position 1. 3. Turn the control knob
anti-clockwise to position 0. The t symbol and the illuminated ring around the
control knob will go out.
25
en-us Home Connect
oHome Connect
HomeCnctThis hob is Wi-Fi-enabled; settings can be sent to the
hob via a mobile device.
If the hob is not connected to the home network, the appliance functions in
the same way as a hob with no network connection. The hob can always be
operated via the control knob.
The availability of the Home Connect function depends on the availability of
Home Connect services in your country. Home Connect services are not available
in every country. You can find more information on this at www.home-
connect.com.
Notes
Hobs are not designed to be used unattended you must always keep an eye on
the cooking process.
Ensure that you follow the safety instructions in this instruction manual and
that these are also observed when operating the appliance via the Home Connect
app. Follow the instructions in the Home Connect app.
You can use the Home Connect app to change the basic settings for your hob.
Remote start or setting a power level is not possible.
Operating the appliance directly from the appliance always takes priority. It
is not possible to operate the appliance using the Home Connect app during
this time.
Setting Up
To implement settings via Home Connect, you must have installed and set up the
Home Connect app on your mobile device.
Note: In networked standby mode, your appliance requires a maximum of 2 W.
Your appliance must also be connected to the home network (router) and to the
Home Connect app (on a mobile device, e.g. a smartphone or tablet).
You can connect your appliance to the home network manually or automatically.
Establish the connection to your home network and then the connection to the
Home Connect app.
Note: The app will guide you through the entire registration process. In case
of doubt, follow the instructions in the app.
Setting up the Home Connect app
Note: You require a mobile device with the latest version of the relevant
operating system.
26
1. On your mobile device, go to the App Store (Apple devices) or to the
Google Play Store (Android devices).
2. Enter “Home Connect” in the search field.
3. Select the Home Connect app and install it on your mobile device.
4. Start the app and create your Home Connect login details. The app will
guide you through the registration process. Make a note of your e-mail address
and password.
Open or close the Home Connect settings menu
To connect your appliance to Home Connect or establish the connection to your
home network, you will need to open the Home Connect settings menu on your
appliance.
Note: It is important to carry out the following operating steps without
interruption, one after the other.
1. Push in any control knob and turn one notch anticlockwise to the Z
position. Keep the control knob pressed in.
2. Turn the control knob two notches clockwise to position ª or ¹. Keep the
control knob pressed in.
3. Turn the control knob one notch anti-clockwise to position 0.
Note: If you select settings in the Home Connect settings menu, you will need
to exit the Home Connect menu in the same way to save the settings.
Displays on the illuminated ring on the control knob
While you are in the Home Connect menu, the illuminated ring on the control
knob lights up blue.
While the appliance is establishing a connection to the home network, the
illuminated ring on the control knob flashes blue.
If the appliance has established a connection to the home network, the
illuminated ring on the control knob lights up green.
If the appliance was not able to establish a connection to the home network, the illuminated ring on the control knob lights up red. Start the connection process again.
Home Connect en-us
Reset the Home Connect connections, e.g. for a new router, changing to a new
Internet service provider. ~ “Resetting the Home Connect connections” on page
30
Overview of the Home Connect settings menu
Manually logging in to the home network (Wi-Fi): To log in to the home network
(Wi-Fi) manually, you require the network name (SSID) and password (key) for
your home network. ~ “Manual Registration in the Home Network” on page 27
66,’
3DVVZRUG
W PLQ
W V
Connecting the appliance to your home network (Wi-Fi)
Log in to the home network (Wi-Fi) with a WPSenabled router. ~ “Logging in to
your home
network automatically (WPS)” on page 28
:36
W PLQ
Direct connection to a compatible extractor hood. ~ “Connecting appliances
directly” on page 32
W V
Switch Wi-Fi off and on, e.g. while on holiday. ~ “Switch the wireless network
connection (LAN or WLAN) on or off” on page 29
W V
1. Carry out the following operating steps one after the other without
interruption.
2. Open the Home Connect settings menu. ~ “Open or close the Home Connect
settings menu” on page 26 The illuminated ring around the control knob lights
up blue.
Manual Registration in the Home Network
Note: To log in to the home network (Wi-Fi) manually, you require the network
name (SSID) and password (key) for your home network.
1. Turn the control knob clockwise to position ª or ¹. After around five
seconds, the illuminated ring around the control knob flashes blue and yellow
alternately. ‘<¯ is displayed on the control panel. The appliance is now in
manual mode.
27
en-us Home Connect
2. Switch to the general settings menu of your mobile device and call up the
Wi-Fi settings.
On your mobile device, the “HomeConnect” Wi-Fi connection is available for
around 20 minutes.
3. Connect to the “HomeConnect” Wi-Fi connection (password: “HomeConnect”).
4. Launch the Home Connect app on your mobile device and follow the
instructions for network login. Enter the password (key) of the home network.
Following successful connection to the router, the illuminated ring around the
control knob lights up green for around three seconds. ~, and Ö are displayed on the control panel. 5\. The illuminated ring around the control knob flashes blue and white alternately. The connection to the mobile device is being established. The appliance is available in the app on the mobile device once the illuminated ring around the control knob lights up green. If the illuminated ring around the control knob lights up red, it was not possible to establish a connection. 6\. To save the connection, exit the Home Connect settings menu. ~ “Open or close the Home Connect settings menu” on page 26 Connection to the router unsuccessful 1\. If a connection could not be established, check the router and turn the control knob to another position and then back to position ª or ¹. The illuminated ring around the control knob lights up blue. After around five seconds, the illuminated ring around the control knob flashes blue and yellow. ‘<¯ is displayed on the control panel. 2\. Switch to the general settings menu of your mobile device and start the Wi-Fi connection again. 3\. Check that the password has been entered correctly. Connection to the mobile device unsuccessful 1\. If a connection could not be established, turn the control knob to another position and then back to position ª or ¹. The illuminated ring around the control knob lights up blue. After around five seconds, the illuminated ring around the control knob flashes blue and white. ~
, is displayed on the control panel.
2. Launch the Home Connect app on your mobile device and follow the
instructions for automatic network login.
Connecting more mobile devices to the same Home Connect account
In the Home Connect app, you can connect more mobile devices to your
appliance.
28
Connecting more mobile devices to another Home Connect account
Prerequisite: A mobile device is connected to the appliance. The appliance can
be found in the Home Connect settings menu.
1. Turn the control knob to another position and then back to position ª or
¹.
The illuminated ring around the control knob flashes blue and white. ~, is displayed on the control panel. The appliance is now ready to connect to another mobile device. 2\. Launch the Home Connect app on your mobile device and follow the instructions for automatic network login. The appliance is available in the app on the mobile device once the illuminated ring around the control knob lights up green. Logging in to your home network automatically (WPS) You require a router that has WPS functionality. You will find information about this in the manual for your router. You need to be able to access your router. If this is not the case, follow the steps in ~ “Manual Registration in the Home Network” on page 27. 1\. Push in the control knob and turn it to position 1. During the connection process, the illuminated ring around the control knob flashes blue and yellow alternately. ‘<¯, is displayed on the control panel. 2\. Press the WPS button on the router within the next two minutes. Following successful connection to the router, the illuminated ring around the control knob lights up green for around three seconds. The illuminated ring around the control knob then flashes blue and white alternately. ~
, is
displayed on the control panel. The appliance is now ready to connect to your
mobile device.
3. Launch the Home Connect app on your mobile device and follow the
instructions for automatic network login.
The appliance is available in the app on the mobile device once the
illuminated ring around the control knob lights up green. Ö is displayed on
the control panel. If the illuminated ring around the control knob lights up
red, it was not possible to establish a connection.
4. To save the connection, exit the Home Connect settings menu.
Connection to the router unsuccessful
1. If a connection could not be established, check the router, and turn the
control knob to another position and then back to position 1.
The illuminated ring around the control knob lights up blue. After around five
seconds, the illuminated ring around the control knob flashes blue and yellow.
‘<¯, is displayed on the control panel.
2. Switch to the general settings menu of your mobile device and start the
Wi-Fi connection again.
Connection to the mobile device unsuccessful
1. If a connection could not be established, turn the control knob to another
position and then back to position 1.
The illuminated ring around the control knob lights up blue. After around five
seconds, the illuminated ring around the control knob flashes blue and white.
~`, is displayed on the control panel.
2. Launch the Home Connect app on your mobile device and follow the
instructions for automatic network login.
Connecting more mobile devices to the same Home Connect account
In the Home Connect app, you can connect more mobile devices to your
appliance.
Connecting more mobile devices to another Home Connect account
Prerequisite: A mobile device is connected to the appliance. The appliance can
be found in the Home Connect settings menu.
1. Turn the control knob to another position and then back to position 1.
The illuminated ring around the control knob flashes blue and white. ‘<¯, is
displayed on the control panel. The appliance is now ready to connect to
another mobile device.
2. Launch the Home Connect app on your mobile device and follow the
instructions for automatic network login.
The appliance is available in the app on the mobile device once the
illuminated ring around the control knob lights up green.
Home Connect en-us
Exiting the Home Connect settings menu
1. Carry out the following operating steps one after the other without
interruption.
2. Close the Home Connect settings menu. ~ “Open or close the Home Connect
settings menu” on page 26
The illuminated ring on the control knob goes out.
Switch the wireless network connection (LAN or WLAN) on or off
You can switch off the Wi-Fi on your hob at any time (e.g. to save energy
during a holiday). The connections to the home network and to the extractor
hood remain saved. When you switch the Wi-Fi back on, the saved connections
are applied.
1. Carry out the following operating steps one after the other without
interruption.
2. Open the Home Connect settings menu. ~ “Open or close the Home Connect
settings menu” on page 26
The illuminated ring around the control knob lights up blue.
3. Turn the control knob clockwise to position 3. The illuminated ring around
the control knob lights up green.
After around five seconds, the illuminated ring around the control knob
flashes blue. After a few seconds, the illuminated ring around the control
knob lights up blue. The Ö and óò, “, symbols on the control panel go out. Wi-
Fi is deactivated. 4. Close the Home Connect settings menu. ~ “Open or close
the Home Connect settings menu” on page 26
The illuminated ring on the control knob goes out.
If you want to switch the Wi-Fi back on, run through the same operating
sequence. The illuminated ring around the control knob lights up blue. After
around five seconds, the illuminated ring around the control knob flashes blue
and then lights up green. Ö and óò, “, light up on the control panel.
Note: If the hob is connected directly to a extractor hood, the Wi-Fi cannot
be switched off.
29
en-us Home Connect
Resetting the Home Connect connections
You can reset the connections you have saved for your home network and cooktop
at any time.
1. Carry out the following operating steps one after the other without
interruption.
2. Open the Home Connect settings menu. ~ “Open or close the Home Connect
settings menu” on page 26 The illuminated ring around the control knob lights
up blue.
3. Turn the control knob clockwise to position 4. ¥” lights up on the control
panel. After around 30 seconds, the illuminated ring around the control knob
lights up green and s<¯” lights up on the control panel. All Home Connect
settings have been reset. The appliance will no longer be displayed in the
Home Connect app.
4. Close the Home Connect settings menu. ~ “Open or close the Home Connect
settings menu” on page 26 The illuminated ring on the control knob goes out.
Software Update
Using the software update function, your cooktop’s software can be updated
(e.g. for the purpose of optimization, troubleshooting or security updates).
To do this, you need to be a registered Home Connect user, have installed the
app on your mobile device and be connected to the Home Connect server.
As soon as a software update is available, you will be informed by the Home
Connect app, from which you will also be able to download the update.
Notes
You can continue to use your cooktop as normal while updates are downloading.
Depending on your personal settings in the app, software updates can also be
set to download automatically.
We recommend that you install security updates as soon as possible.
Remote Diagnostics
Customer Service can use Remote Diagnostics to access your appliance if you
contact them, have your appliance connected to the Home Connect server and if
Remote Diagnostics is available in the country in which you are using the
appliance
Note: For further information and details about the availability of Remote
Diagnostics in your country, please visit the Service/Support section of your
local website: www.home-connect.com
Information on Data Protection
When your appliance is connected to a WLAN network that is connected to the
Internet for the first time, your appliance transmits the following categories
of data to the Home Connect server (initial registration):
Unique appliance identification (consisting of appliance codes as well as the
MAC address of the installed Wi-Fi communication module).
Security certificate of the Wi-Fi communication module (to ensure a secure
data connection).
The current software and hardware version of your appliance.
Status of any previous resetting to factory settings.
This initial registration prepares the Home Connect functions for use and is
only required when you want to use these Home Connect functions for the first
time.
Note: Ensure that the Home Connect functions can be used only in conjunction
with the Home Connect app. Information on data protection can be accessed in
the Home Connect app.
Declaration of Conformity
Gaggenau Hausgeräte GmbH hereby declares that the appliance with Home Connect
functionality meets the basic requirements and other relevant provisions of
Directive 2014/53/EU.
A detailed RED Declaration of Conformity can be found online at
www.gaggenau.com among the additional documents on the product page for your
appliance.
2.4 GHz band: max. 100 mW 5 GHz band: max. 100 mW
BE BG CZ DK DE EE IE EL
y ES FR HR IT CY LV LT LU HU MT NL AT PL PT RO SI SK FI SE UK NO CH TR 5 GHz
WLAN (Wi-Fi): For indoor use only
30
Wi-Fi® Module
FCC/IC Statements
Model: COM2 FCC ID: 2AHES-COM2 IC: 21152-COM2
The Home Connect module is a communication device designed to provide
communication between appliances and smart devices.
This module is integrated at the factory, under direct control of BSH Home
Appliances Corporation, and is not user servicable or upgradable. At least
77/8 inch (20 cm) separation distance should be maintained from device to
user.
FCC COMPLIANCE STATEMENT
9 CAUTION
Changes or modifications not expressly approved could void your authority to
use this equipment.
This device complies with Part 15 of the FCC Rules. Operation to the following
two conditions: 1. This device may not cause harmful interference, and 2. This
device must accept any interference received,
including interference that may cause undesired operation.
INDUSTRY CANADA STATEMENT
This device complies with Industry Canada licenseexempt RSS standard(s).
Operation is subject to the following two conditions: 1. This device may not
cause interference, and 2. This device must accept any interference, including
interference that may cause undesired operation of the device.
Operation in the band 5150-5250 MHz is only for indoor use to reduce the
potential for harmful interference to cochannel mobile satellite systems.
Connecting the extractor hood en-us
eConnecting the extractor hood
ConectighextracohdYou can connect this appliance to a compatible extractor
hood and control the functions of the extractor hood via your cooktop.
You can connect one extractor hood to one or more cooktops. You cannot connect
several extractor hoods to one cooktop.
Notes
Make sure you follow the safety instructions in the user manual for your
extractor hood and that these are complied with even when operating the
appliance via the hood controls on the cooktop.
Operating the extractor hood directly from the extractor hood always takes
priority. It is not possible to use the hood controls on the cooktop during
this time.
In networked standby mode, your appliance requires a maximum of 2 W.
You have the following options for connecting the appliances together:
Connecting appliances via the home network~ “Connecting appliances via the
home network” on page 31
Connecting appliances directly~ “Connecting appliances directly” on page 32
Connecting appliances via the home network
If the appliances are connected to each other via your home network, both the
hood controls on the cooktop and the Home Connect functions can be used to
operate the appliance.
Two appliances can be connected using the Home Connect app provided that both
of them are Home Connect-compatible.
Refer to the Home Connect documents supplied for more information.
31
en-us Connecting the extractor hood
Establishing a connection via the home network
1. Open the Home Connect settings menu. ~ “Open or close the Home Connect
settings menu” on page 26
2. Log in to the home network manually or automatically; see ~ “Manual
Registration in the Home Network” on page 27 or ~ “Logging in to your home
network automatically (WPS)” on page 28.
Once the cooktop is connected to your home network, you can connect to the
extractor hood via the Home Connect app. To do this, follow the instructions
on your mobile device.
Connecting another cooktop to the extractor hood
1. Connect both cooktops to Home Connect. ~ “Manual Registration in the Home
Network” on page 27 or ~ “Logging in to your home network automatically (WPS)”
on page 28
2. Connect the extractor hood to Home Connect. Follow the instructions in the
user manual for your extractor hood.
3. In the Home Connect app, connect the first cooktop to the extractor hood.
4. In the Home Connect app, connect the second cooktop to the extractor hood.
Connecting appliances directly
If the appliance is connected directly to an extractor hood, it cannot be
connected to your home network as well. The appliance functions in the same
way as a cooktop with no network connection and can still be operated via the
control panel.
Before connecting the appliances, reset all existing connections to your home
network or other appliances.
Establishing a direct connection
Make sure that the extractor hood is switched on and is in search mode. Search
mode means that the connection process on the extractor hood has been started.
Refer to your extractor hood’s user manual for more information.
1. Open the Home Connect settings menu. ~ “Open or close the Home Connect
settings menu” on page 26
2. Turn the control knob clockwise to position 2. After around 5 seconds, the
illuminated ring around the control knob flashes blue and yellow alternately.
··’ is displayed on the control panel. The cooktop is connected to the
extractor hood once the illuminated ring on the control knob permanently
lights up green.
3. Close the Home Connect settings menu. ~ “Open or close the Home Connect
settings menu” on page 26 The illuminated ring on the control knob goes out.
Direct connection unsuccessful
If, after around 30 seconds, a connection could not be established, the
illuminated ring around the control knob lights up red. Turn the control knob
to another position and then back to position 2.
The illuminated ring around the control knob lights up blue. After around 5
seconds, the illuminated ring around the control knob flashes blue and yellow.
The appliance is trying to establish a connection again.
Connecting another cooktop to the extractor hood
In order to connect another cooktop to the extractor hood, run through the
direct connection again with the second cooktop.
Controlling the extractor hood via the cooktop
In the Home Connect app, you can adjust the behavior of your extractor hood
depending on whether the cooktop or individual cooking zones are switched on
or off.
32
Cleaning and Maintenance
CleanigdmaintecDaily Cleaning
Note: Recommended cleaners indicate a type of cleaner and do not constitute an
endorsement of a specific brand.
Glass Ceramic Cooktop
9 CAUTION
Do not use any kind of cleaner on the glass while the surface is hot; use only
the razor blade scraper. The resulting fumes can be hazardous to your health.
Heating the cleaner can chemically attack and damage the surface.
Clean the surface when it is completely cool, with the following exception:
remove dry sugar, sugar syrup, tomato products and milk immediately with the
razor blade scraper (see cleaning chart). Wipe off spatters with a clean, damp
sponge or a paper towel. Rinse and dry. Use white vinegar if smudge remains;
rinse. Apply a small amount of the glass ceramic cooktop cleaner. When dry,
buff surface with a clean paper towel or cloth.
Stainless steel side trim
Use a cleaning pad for this piece. For moderate or heavy soil, use a powder
cleaner such as BonAmi® or SoftScrub® (without bleach). Wipe using a damp
sponge or cloth, rinse and dry.
Control knob
Wipe with warm soapy cloth, rinse and dry.
Cleaning Guidelines
When using a cleaner, use only a small amount; apply to a clean paper towel or
cloth. Wipe on the surface and buff with a clean dry towel. For best results,
use cleaners such as glass ceramic cooktop cleaner, BonAmi®, Soft Scrub®
(without bleach), and white vinegar.
Avoid these Cleaners
Glass cleaners which contain ammonia or chlorine bleach. These ingredients may
damage or permanently stain the cooktop.
Cleaning and maintenance en-us
Caustic cleaners – cleaners such as Easy Off® may stain the cooktop surface.
Abrasive cleaners. Metal scouring pads and scrub sponges such as
Scotch Brite® can scratch and/or leave metal marks. Soap-filled scouring pads
such as SOS® can scratch
the surface. Powdery cleaners containing chlorine bleach can
permanently stain the cooktop. Flammable cleaners such as lighter fluid or
WD-40.
Cleaning Chart
Type of Soil
Possible Solution
Dry sugar, sugar syrup, Remove these types of spills
milk or tomato spills. while the surface is hot using
Melted plastic film or foil. the razor blade scraper. Use a
All these items REQUIRE new, sharp razor in the
IMMEDIATE REMOVAL. scraper. Remove pan and turn
Failure to remove these off the cooking zone. Wearing
immediatly can perma- an oven mitt, hold scraper at
nently damage the sur- 30° angle, using care not to
face.
gouge or scratch the glass.
Push soil off the heated area.
After the surface has cooled,
remove the residue and apply
the glass ceramic cooktop
cleaner.
9 WARNING
Risk of injury!
The blade is extremely sharp. Risk of cuts. Protect the blade when not in use.
Replace the blade immediately when any imperfections are found. Follow
manufacturer’s instructions.
Burned-on food soil, dark Soften by laying a damp paper
streaks, and specks
towel or sponge on top of soil
for 30 minutes. Use a plastic
scrubber and glass ceramic
cooktop cleaner or use the
razor blade scraper. Rinse
and dry.
Greasy spatters
Use a soapy sponge or cloth
to remove grease; rinse thor-
oughly and dry. Apply glass
ceramic cooktop cleaner.
33
en-us Cleaning and maintenance
Type of Soil Metal marks: Iridescent stains
Hard water spots: Hot cooking liquids dripped on surface
Surface scratches: Small scratches are common and do not affect cooking. They
become smoother and less noticeable with daily use of the glass ceramic
cooktop cleaner.
Possible Solution
Pans with aluminum, copper or stainless steel bases may leave marks. Treat
immediately after surface has cooled with glass ceramic cooktop cleaner. If
this does not remove the marks, try a mild abrasive (Bon Ami®, Soft Scrub®
without bleach) with a damp paper towel. Rinse and reapply glass ceramic
cooktop cleaner. Failure to remove metal marks before the next heating makes
removal very difficult.
Minerals in some water can be transferred onto the surface and cause stains.
Use undiluted white vinegar, rinse and dry. Recondition with glass ceramic
cooktop cleaner. Remove boilovers and stains before using the cooktop again.
Apply glass ceramic cooktop cleaner before using to remove sand-like grains
and grit such as salt and seasoning. Scratches can be reduced by using pans
with bases that are smooth, clean, and dry before use. Use recommended glass
ceramic cooktop cleaner daily.
NOTICE
Avoid contact with surface by jewelry, wrist watches and metallic utensils.
These can scratch the surface. Do not stack kitchen utensils or dishware on
the appliance.
Maintenance
This appliance requires no maintenance other than daily cleaning. For best
results, apply cooktop cleaning cream daily.
34
FAQ
FAQ en-us
FAQ
Noises
Why can I hear noises while I’m cooking? Noises may be generated while using
the cooktop depending on the base material of the cookware. These noises are
normal for induction technology. They do not indicate a defect.
Possible noises:
A low humming noise like the one a transformer makes: Occurs when cooking at a
high heat setting. The noise disappears or becomes quieter when the heat
setting is reduced.
Low whistling noise: Occurs when the cookware is empty. The noise disappears
when water or food is added to the cookware.
Crackling: Occurs when using cookware made from layers of different material
or when using cookware of different sizes and different materials at the same
time. The volume of the noise can vary depending on the quantity of food being
cooked or the cooking method.
High-pitched whistling noises: Can occur when two cooking zones are used on
the highest heat setting at the same time. The whistling noises disappear or
become quieter when the heat setting is reduced.
Fan noise: The cooktop is equipped with a fan that switches on automatically
at high temperatures. The fan may continue to run even after you have switched
off the cooktop if the temperature detected is still too high.
Cookware
Which types of cookware can be used with an induction cooktop? You can find
information on which types of cookware can be used with an induction cooktop
in the section ~ “Cooking with Induction”
Why is the cooking zone not heating up and why is the heat setting flashing?
The cookware is on a different cooking zone the one that has been switched on.
Make sure that you have switched on the cooking zone on which the cookware is
standing. The cookware is too small for the cooking zone that is switched on
or it is not suitable for induction cooking. Check that the cookware is
suitable for induction cooking and that it is placed on the cooking zone that
best corresponds to its size. You can find information on the type, size, and
positioning of the cookware in the sections ~ “Suitability Test of
Cookware”and ~ “Cooking with induction”
Why is it taking so long for the cookware to heat up or why is it not heating
up sufficiently despite being on a high heat setting?
The cookware is too small for the cooking zone that is switched on or it is
not suitable for induction cooking. Check that the cookware is suitable for
induction cooking and that it is placed on the cooking zone that best
corresponds to its size. You can find information on the type, size, and
positioning of the cookware in the sections ~ “Suitability Test of
Cookware”and ~ “Cooking with induction”
35
en-us FAQ Cookware How do you switch on the two-ring and three-ring cooking
zones?
These cooking zones can detect cookware of different sizes. The cooking zone
automatically activates the one, two-, or three-ring cooking zone, depending
on the material and characteristics of the cookware. This ensures that the
right amount of heat is supplied in order to achieve good cooking results.
Cookware that corresponds to the size of the cooking zone and has a fully
ferromagnetic base is most suitable. You can find information on which types
of cookware can be used with an induction cooktop in the section ~ “Cooking
with Induction” Cleaning How do I clean the cooktop?
Using a special glass-ceramic cleaning agent produces the best results. We
advise against using harsh or abrasive cleaning agents, dishwater detergent
(concentrated) or scouring pads. You can find more information about cleaning
and caring for your cooktop in the section on ~ “Cleaning and Maintenance”
36
What to Do in the Event of a Fault?
FAQ en-us
Generally, faults are easy to remedy. Please read the notes in the table before calling Customer Service.
Display
Possible cause
Remedial action
None
The power supply has been disconnected.
Use other electrical appliances to check whether a short-circuit has occurred in the power supply.
The device has not been connected according to the circuit diagram.
Check that the appliance has been connected as shown in the circuit diagram.
Electronic fault.
If the fault cannot be rectified, inform the technical after-sales service.
An audible signal sounds.
The control panel is damp or an object Dry the control panel or remove the object. is covering it.
The cooking zone has been switched off. The illuminated ring on the control knob is flashing.
The control knob has not been turned for an extended period.
Turn the control knob to the 0 position. Switch the cooking zone back on.
The appliance is too hot.
Read the fault message on the control panel.
The cooking zone display is flashing.
”
“… ” + heat setting and audible signal ” and audible signal
“, / ”
” “S<<< “S<,<
The cookware is not detected. Ensure that the cookware is suitable for induction cooking.
Ensure that the diameter of the base of the cookware corresponds to the size of the cooking zone. Turn the control knob to the 0 position. Switch the cooking zone back on.
The electronics have overheated and Remove any cookware from the cooking zone.
the corresponding cooking zone has When the fault code goes out, the cooking zone
been switched off.
has cooled down sufficiently. Turn the control knob
The electronics have overheated and all to the 0 position. Then select the heat setting as cooking zones have been switched off. usual.
There is hot cookware near the control Remove the cookware. The fault display goes out panel. There is a risk that the electron- shortly afterwards. You can resume cooking. ics will overheat.
There is hot cookware near the control Remove the cookware. Wait a few seconds. When panel. To protect the electronics, the the fault code on the display goes out, you can cooking zone has been switched off. resume cooking.
The cooking zone has overheated and has been switched off to protect the work surface.
Wait until the electronics have cooled down sufficiently before switching the cooking zone on again.
The cooking zone was operating for an Turn the control knob to the 0 position. Switch the extended period without interruption. cooking zone back on.
The supply voltage is faulty/outside of Contact your energy provider. the normal operating range.
–…<<
The cooktop is not connected properly Disconnect the cooktop from the power supply. Check that the appliance has been connected as shown in the circuit diagram.
Do not place hot cookware on the control panel.
Notes
If the fault code is not listed in the table, disconnect the cooktop from the
power supply, and wait 30 seconds before reconnecting it. If this code appears
again, contact technical Customer Service, and specify which fault code has
appeared.
If a fault occurs, the appliance will not switch to standby mode.
37
en-us FAQ
Demo Mode
If s” <¯ is displayed, demo mode has been activated. The appliance will not
heat up. Disconnect the appliance from the power supply. Wait 30 seconds
before reconnecting it. Then deactivate the demo mode within three minutes as
follows:
1. Turn one of the control knobs anti-clockwise to position Z.
2. Turn the same control knob clockwise to position 1. 3. Turn the same
control knob anti-clockwise to position
0. The illuminated ring around the control knob will be lit yellow. 4. Turn
the same control knob clockwise to position 1. The <¯ display will be lit and
the illuminated ring will be green. Wait for five seconds. The <“” display
will be lit and the illuminated ring will turn yellow. Demo mode has now been
deactivated.
Suitability Test of Cookware
This function can be used to check the speed and quality of the cooking
process depending on the cookware.
The result is a reference value and depends on the properties of the cookware
and the cooking zone being used.
1. Fill the pan with approx. 8 oz. (200 ml) of water, and place it at room
temperature in the middle of the cooking zone that most closely matches the
diameter of the pan base.
2. Go to the basic settings, and select the TM,, setting. The <“” indicator
lights up.
3. Touch the @ or A symbol. The <¯ display will be lit. A signal tone will
sound and the cooking zone indicators will be lit. The function has now been
activated.
The ¥–¯ display will be lit. After a few seconds, the cooking zone displays
will show the results for the quality and speed of the cooking process.
Check the result using the table below:
Result < The cookware is not suitable for the cooking zone
and will therefore not heat up. , The cookware is taking longer to heat up
than
expected and the cooking process is not going as well as it ought to. The
cookware is heating up correctly and cooking is progressing well. * If there
is a smaller cooking zone available, try the cookware again on the smaller
cooking zone.
To activate the function again, touch the @ or A symbol.
Notes
Do not use the wok or wok accessories with this function.
The flex cooking zone is set to function as a single cooking zone; only test
one item of cookware at a time on it.
If the diameter of the cooking zone that is used is much smaller than the
diameter of the cookware, only the middle of the cookware can be expected to
heat up. This may result in the cooking results not being as good as expected
or being less than satisfactory.
You can find information about this function in section ~ “Basic settings”
You can find information on the type, size, and positioning of the cookware in
the sections entitled ~ “Cooking with induction” and ~ “Flexible cooking
zone”.
38
Customer Service
CustomerSviceIf your appliance needs repairs, our Customer Service is
there for you. We work hard to help solve problems quickly and without
unnecessary service calls, getting your appliance back up and running
correctly in the least amount of time possible.
When you call, please indicate the product number (E-Nr.) and serial number
(FD-Nr.) so that we can support you in a qualified manner. You will find the
data plate with these numbers on the bottom of the appliance. To avoid having
to search when you need it, you can enter your appliance data and the Customer
Service telephone number here.
E-Nr.
FD-Nr.
Customer Service O
Please read the use and care instructions provided with your appliance. Failure to do so may result in an error in using the appliance resulting in unnecessary service calls, which may not be covered by the warranty.
Please find the contact data of all countries in the enclosed customer service list.
To book a service visit and product advice
USA
877 442 4436
toll-free
CANADA 877 442 4436 toll-free
Customer Service en-us
39
BSH Home Appliances Corporation 1901 Main Street, Suite 600 Irvine, CA 92614 USA www.gaggenau.com 1-877-442-4436 © 2022 BSH Home Appliances Corporation
9001475247
9001475247 en-us (021024)