HERSCHEL HC-215 Comfort Infrared Panel Heaters Instruction Manual

June 17, 2024
HERSCHEL

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HERSCHEL HC-215 Comfort Infrared Panel Heaters

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Specifications

  • Product Name: Comfort White Infrared Panel Heaters
  • Models Covered: HC-215, HC-420, HC-600, HC-850, HC-850L, HC-1050, HC-1200, HC-1250L
  • Compliance: European Safety Standards Low Voltage Directive 2014/35/EC, EMC Directive 2014/30/EC, RoHS 2011/65/EC, Ecodesign requirements for local space heaters 2009/125/EC
  • Technology: Swift Comfort Plus (SCP+)
  • Water Ingress Protection: I P44

Product Usage Instructions

Important Safety Precautions
Failure to observe the safety precautions will invalidate the warranty. Do not disassemble the product as there are no user-serviceable parts inside.

  • Warning:
    • DO NOT cover the heater under any circumstances.
    • Avoid locating the heater within 0.3m of any flammable materials.
    • DO NOT operate the heater if the cord is damaged or after a malfunction.
    • Check for visible signs of damage before installation.
    • This heater is only for heating people or buildings and should not be used outdoors.
  • Positioning
    • Depending on the size of the heater, you can feel the gentle warmth up to around 3m away. Consider whether you want to directly feel the heat or not when choosing a mounting position.
    • Herschel Comfort White Panels can be mounted on ceilings or walls. Ceiling mounting is recommended for best heat dispersion and requires professional installation by a qualified electrician.
  • Installation
    • Larger panels of 850w and above may require two people for safe installation. Ensure proper mounting to prevent any accidents or damage.

FAQ

  1. Q: Can the infrared panel heaters be used outdoors?
    A: No, the heaters are not suitable for outdoor use. They are designed for indoor heating of people or buildings.

  2. Q: What should I do if I notice any visible damage to the heater?
    A: If you identify any visible damage to the heater or its cord, do not operate it. Contact an authorized Herschel Dealer for repair assistance.

  3. Q: Can I cover the heater for any reason?
    A: No, covering the heater is strictly prohibited as it poses a potential fire hazard. Ensure there are no obstructions around the heater.

MODELS COVERED BY THIS MANUAL:

****The product complies with European Safety Standards Low Voltage Directive 2014/35/EC, EMC Directive 2014/30/EC, RoHS 2011/65/EC & Ecodesign requirements for local space heaters 2009/125/EC. Original instructions covering Herschel Comfort models produced from 07/2023 onwardsHERSCHEL-HC-215-Comfort-
Infrared-Panel-Heaters- \(2\)

IMPORTANT SAFETY PRECAUTIONS

  • Failure to observe these instructions will invalidate the warranty.
  • Do not disassemble. No user-serviceable parts inside.

WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY

  • This appliance must be disconnected from its power source during installation or service activities and when replacing.
  • The Herschel Comfort is not equipped with an integrated device to control the room temperature and must be hard wired to a device from our Herschel iQ range (sold separately). If you do not fit a room temperature controller,
  • DO NOT use for room heating when rooms are occupied by people incapable of leaving the room on their own, unless constant supervision is provided.
  • Herschel is not responsible for any breach of EcoDesign (Lot 20) or Safety legislation where the heaters are used in an enclosed space without use of a Herschel iQ or similar controller.
  • The Herschel Comfort has internal safety thermal cut out sensors. However, in order to avoid overheating and potential fire hazard, DO NOT cover the heater under any circumstances. DO NOT locate the heater within 0.3m of any flammable materials (eg. Furniture, curtains).
  • DO NOT touch the heater when in use. Herschel panel heaters have a surface temperature of around 95°C / 248°F (depending upon input voltage) and prolonged contact with the heater will cause burns and injury.
  • DO NOT operate the heater if the cord is damaged or after the heater malfunctions, or if it has been dropped or damaged in any manner. Check each heater for damage before installation. Make sure that the heater itself and the cable are free of any visible signs of damage. If the cord is damaged the appliance must be sent for repair to an authorised Herschel Dealer.
  • This heater must only be used for the heating of people or buildings. The heater is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience or knowledge. Children should be kept away and should not be left unsupervised around the unit. DO NOT use outdoors.
  • All operators should only switch on/off the appliance provided that it has been placed or installed in its intended operating position in accordance with these instructions. Children must not switch on or regulate the appliance or perform user maintenance including cleaning.
  • Herschel panels are designed for use with an AC voltage between 220-240 volts, 50 Hz AC. If your supply voltage exceeds 245 Volts do not use the heater and refer to your local dealer. Failure to adhere to this will void the warranty.
  • The heater must be mounted on a non-flammable surface.

WATER INGRESS PROTECTION IP

  • Herschel Comfort heater panels are rated to a standard (minimum IP44) enabling them to be located within zone 2 in a bathroom. This means they can be placed above a sink or outside any splash zones, or they can be installed on the ceiling. They cannot be installed in zones 0 or 1.

  • However, installation in potentially wet or humid rooms such as bathrooms must be carried out by a suitably qualified installer and comply with local electrical safety requirements. Installation must be such that the heater must not be able to become detached from the fittings and fall into a bathtub, shower, swimming pool or other water container and that switches and other controls cannot be touched by a person in the bath or shower.

  • If in doubt, do not install. Herschel Infrared Ltd shall not be liable for any loss, damage or injury caused or resulting from inadequate fitting or incorrect placement of heaters close to water sources.
    SAVE THESE INSTRUCTIONS WHICH INCLUDES MODEL AND SERIAL NUMBER OF THE UNIT (see last page)

  • Thankyou for purchasing a Herschel Comfort infrared heater. Incorporating Swift Comfort Plus (SCP+) technology, you will enjoy many years of low energy, smart and comfortable heating.

  • We’ve tried to make installing and using your heater as easy as possible. Please read these instructions fully and retain for future reference. If you have any questions our website also has many FAQs or you can call, message or online chat with us, we are always happy to help ensure that you get the most from your new Herschel heating system.

Positioning

  • This is an infrared panel heater. It heats by transferring energy directly from the heater into the room and its contents. Place the heater where it will not be immediately obstructed by objects like furniture or where it cannot effectively radiate out, such as at the edge or in the corners of a room. Large objects placed in front of the heater will heat up and can prevent effective heat dispersion into the room. If you can, avoid placing the heater opposite windows, open doorways or behind furniture.
  • Depending upon the size of the heater, You are likely to be able to feel the gentle warmth from the heater up to around 3m away but it will continue to radiate heat out beyond this. When choosing a mounting position consider whether you wish to directly feel the heat (e.g. above a sofa) or not. The closer you are to the heater, the greater the intensity of the heat you will feel. This is usually down to personal preference.
  • The infrared heat will disperse in the same way as light from an LED panel light. If you are installing multiple panels in one room try to imagine each panel being a light and consider how light would “illuminate” the room – your heaters will heat the room in a similar way.
  • Herschel Comfort White Panels can be mounted on ceilings or walls.

Ceiling mounting – white panels only. Professional installation required

  • Mounting the panel on the ceiling will generally give the best heat dispersion in the room and keeps wall spaces free. Ceiling mounting is only possible with white (non-glass) panels. Ceiling mounting will require professional installation and should be carried out by a qualified electrician. Larger panels 850w and upwards may require two people to install safely.
  • The Herschel Comfort White series can be mounted on the surface of ceilings using the supplied one- piece fixing bracket. If recessing heaters into a plaster ceiling, maintain 200mm clearance around all sides of the heater and maintain at least 800mm between adjacent heaters. Objects in front of the panel must be at least 400mm away and 200 mm away from the sides. The distance from the sides of the heater must always be observed. Failure to do so will cause excess heat to build up behind the heater and will void the warranty.
  • To ensure a firm mounting point is obtained for ceiling installations, locate a ceiling joist (which may be behind plasterboard) to install the mounting brackets onto.
  • If mounting into a ceiling grid do not place insulation material directly onto the rear of the panel.
  • See Installation section for full details on mounting the bracket.

Fixed wiring into mains. Professional installation required

The panel should be mounted using the one-piece fixing bracket and “hard wired” to the electrical supply. The panel can be mounted in either landscape or portrait position.

  • WARNING
    • Wiring to this appliance must be connected in accordance by a qualified professional within the relevant national electrical safety standards. It is a Class 1 appliance and must be earthed.
    • When placed in public areas, installation must comply with relevant local electrical standards. For certain public buildings like schools and care homes the heaters must be installed according to the specific legislation for these types of buildings.
    • The electrical supply to each heater should be provided by connecting to a circuit protected by a fuse or residual current device (RCD) or Ground Fault circuit interrupter (GFCI ) suitable for the electrical rating of the appliance.
    • Colour coding used in the supplied mains cable: BROWN wire is to be connected to LIVE (‘L’), the BLUE wire to NEUTRAL (‘N’) and the GREEN/YELLOW wire to EARTH (‘E’).
  • CAUTION
    • Ensure mains power is OFF before commencing an installation involving fixed wiring. Any fixed wiring outside the heater coming into contact or close proximity to the heater must be protected by sleeving with a temperature rating of at least 90°c.
    • All cabling behind the appliance must take the shortest route to the edge of the heater.
    • Ensure that the power cable is not coiled. Shorten the power cable if possible and do not place excess cable on the rear of the heater.
    • Electrical connections must not be made behind the heater regardless of wall or ceiling-mounting position.
    • The heater is not to be located immediately below a socket outlet in either wall or ceiling-mounted positions.
    • DO NOT drill through the heater as this will cause irreparable damage and is also dangerous.
    • DO NOT connect a heater that is damaged in any manner to the power network.
    • For mounting the Herschel panel use the supplied mounting hardware only and install in accordance with the installation guide.

Cleaning and maintenance

  • General

    • Please note it is possible the heater may discolour with use – this is caused by airborne pollution and is not a fault.
    • The heater is designed to last many years and incorporates several safety features, but if the heater has not been used or installed in adherence to these instructions, emits any noise, smell, or shows rapid discolouration of the  surface, discontinue using the heater and refer to Herschel Customer Service or your local Herschel dealer.
    • The Herschel panel must be installed, uninstalled, cleaned or transported only when cold.
  • Painting

    • The Herschel Comfort White panels can be painted to match décor using a suitable heat resistant paint. However, Herschel will not be responsible if the paint deteriorates or discolours. Any rights to return the heater for a  refund within statutory periods will be voided where the heater has been painted. Painting the panel will not affect your warranty for repair or replacement.
  • Cleaning

    • Before attempting to clean the panel, unplug the heater, isolate the unit from the electrical supply and allow it to completely cool down.
    • DO NOT immerse the Herschel panel heater in water or splash water onto it.
    • Use a damp cloth only to clean the front surface of the heater. Never use a wet cloth. Clean the reflective rear of the heater with a small amount of stainless steel cleaner. When clean, dry the surfaces with a dry cloth.
    • DO NOT apply abrasive materials, solvents or solvent wipes to the front surface as this can cause irreparable damage. Wait until the unit is completely dry before use.
  • Repair

    • DO NOT attempt to repair or adjust any electrical or mechanical functions on this unit, doing so will void your warranty. Repairs must only be carried out by Herschel or an authorised Herschel service partner.
  • Disposal

    • The heater is an electrical product and must not be disposed of in household waste. A high percentage of the heater can be recycled. Please treat as electrical waste and recycle in accordance with local regulations.
  • Save energy

    • Most people are comfortable in living areas at around 19c with infrared but it varies person to person. Take time to experiment and get used to your system and the temperatures you are happy with. The lower you set your thermostat, the less electricity you will use.
    • Only heat the rooms that you use. Spare rooms can be heated to much lower temperatures and boosted when people will be occupying them.
    • Living areas such as living room and kitchen should be heated differently to bedrooms and bathrooms. Living areas are suited to a more constant heating schedule. Bedrooms are usually better to be heated quickly and let to cool down again during the day. Set your controllers to fit with your lifestyle and make the most of the 7 day program function – you might have different heating requirements and times on weekdays to weekends.
  • Don’t over heat your room and take time to let the system work

    • Infrared is different to conventional heating. Because all of the energy from the heater is absorbed by the room and the objects in it (we call it the “thermal mass”), it takes time for the thermal mass to warm up. It’s only once the room itself is warm that you will feel warm. The great thing is that this heat is retained longer and only needs topping up to account for the heat loss escaping from the room. In the longer term you will use less energy than convection heating. At the start of the heating season or when your room has cooled a lot the heater may be running for longer periods and could take several days to warm up. Don’t make the mistake of increasing the temperature on the controller more than you want it to be – it won’t heat the room any quicker but will waste energy by overheating the room.
  • Don’t underspecify your heater requirements

    • Herschel is lower energy heating but it’s not magic and if you try to heat a room with an undersized heater you’ll just end up cold and wasting energy and money. Ensure you have the correct sized heater(s) for the room and if in any doubt consult the website, your local dealer or contact us.
  • Go Carbon Zero
    If you’ve not already done so, switch your energy supplier to a 100% renewable tariff. It’s probably the easiest and quickest thing you can do to reduce your Co2 emissions.

  • And lastly.. tell your friends
    You’ll soon be wondering what life was like in the bad old days before you got your Herschel heaters. Don’t keep it to yourself! Share your photos and spread the word on social media to help others to move off their fossil fuel based and inefficient heating systems!

10 Year Warranty

  • Register your product here https://www.herschel-infrared.co.uk/customer-service/warranty-registration/ .
  • Within ten years from date of purchase Herschel will repair or replace the heater where the fault is due to defects in materials or workmanship. This warranty is for standard domestic use only and excludes commercial uses. In the event of a warranty claim please visit the Customer Service area of the Herschel Website and follow the Warranty Claim process. You will need proof of purchase and photographs of the heater.
  • A prerequisite for validity of the warranty is use at the specified supply voltage of the heater and use in accordance with the conditions specified in this manual. Any further warranty or claims are excluded.
  • The warranty covers the repair or replacement of the defective product only and Herschel shall have no liability for installation costs or consequential loses however incurred. The decision to repair or replace will rest solely with
  • Herschel and any replacement will be as close as possible in specification to the failed heater. The Comfort has been specially designed with sustainability in mind and is fully repairable. We will repair panels wherever possible / practical.
  • Removing the serial number will void the warranty. The warranty will also be void if the heater has been tampered with or opened in any way.
  • The product power label must be left on the panels where they can be accessed after installation if necessary.
  • Herschel Infrared Ltd will assume no responsibility for scratches on surface or frames after first use.

Disclaimer

  • Herschel Infrared Ltd cannot accept responsibility for damage, loss or injury caused by ingress of water or moisture, accidental damage, mishandling, external impact, adjustment by unauthorised personnel or failure to follow the correct maintenance and safety precautions as stated in the manual. Refer to Herschel Infrared Ltd.’s warranty policy for full details. See https://www.herschel-infrared.co.uk.
  • Compliance with Ecodesign directive 2009/125/EC
  • All Herschel Herschel Comfort heaters when used with Herschel iQ controllers demonstrate best-in-class performance by exceeding EcoDesign (Lot 20) requirements.
  • Herschel is not responsible for any breach of the legislation where the Herschel Comfort is used without the appropriate Herschel iE controller.
  • ECODESIGN Information for Herschel Comfort when used with iQ Controllers
  • When installed as fixed Electric Space Heaters

Applies to ALL models covered by these instructions.

  • Seasonal space heating energy efficiency pre Lot 20 = 30%
  • Target efficiency target post Lot 20 = 38%
  • Actual efficiency post Lot 20 = 40%
  • All Herschel Herschel Comfort Panels are “best in class” if used with Herschel iQ Controls.

Technical Details

  • Nominal heat output (Pnom) = Rated Wattage of heater (see product label)
  • Maximum continuous heat output (Pmax,c ) = Rated Wattage of heater (see product label)
  • Type of control and efficiency gain
  • Electronic room temperature control plus week timer = 7%
  • Open Window Detection = 1%
  • Adaptive Start = 1%
  • Distance Control = 1%

Installation Guide

Assembly Kit
Please check the enclosed assembly kit consists o f: 1x fixings bracket, 8x screws, 8x raw plugs

  1. Step 1
    Mark 8 mounting points using the supplied bracket as a template. For ceiling- mounted panels if it is possible, try to place the centre of the bracket over a ceiling joist for extra support.
    There is a ‘dot’ in the centre of the bracket that shows where the centre of the panel will be when installed. Use this to help align the bracket for mounting.

  2. Step 2
    Use an 8mm drill bit to drill holes in to the installation site on the marked points and then place the rawlplugs in to the drilled holes.

  3. Step 3
    To fix the bracket to the installation site turn the screws in as far as possible through the holes in the bracket in to the rawlplugs.

  4. Step 4
    Before placing your Herschel far infrared heater panel on to the bracket please check that the four plastic spacer feet on the rear of the far infrared heater panel are screwed in as far as possible.

  5. Step 5
    Now slide the far infrared heater panel on to the bracket as far as it will go and then pull it slightly towards you so the centre of the mounting studs on the panel lock fully with the circular recess in the bracket.

  6. Step 6
    Unscrew the four spacer feet on the rear of the far infrared heater panel so that the panel is secured against the wall or ceiling and cannot be moved.

  7. Step 7

  8. Please check that your Herschel far infrared heater panel cannot be removed from the wall or ceiling.

Removal
Unscrew the four plastic spacer feet. Push the centre of the panel in towards the wall or ceiling to disengage the studs from the bracket recess and then slide your panel out of the bracket.

References

Read User Manual Online (PDF format)

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