sprout Cadence TWS Earbud User Guide
- May 15, 2024
- Sprout
Table of Contents
sprout Cadence TWS Earbud
Product Information
Product Specifications
- Brand: Sprout
- Model: Cadence TWS
- Technology: Bluetooth
- Charging Type: USB Type-C
- Power Source: 5V power adapter
- Additional: Includes alternative size rubber earbuds
Product Usage Instructions
Power On/Off:
To power on, take the earbuds out of the charging case. To power off, put the
earbuds back into the charging case. Alternatively, touch the left or right
earbud for 2 seconds to power on and 8 seconds to power off manually.
Pairing:
After taking the earbuds out of the charging case, they will automatically
power on and connect. Turn on Bluetooth on your device, select CADENCE TWS
from the list of Bluetooth devices, and pair. Single-ear use is also
supported.
Answering/Ending Phone Calls:
To answer an incoming call, short-touch one earbud. To end a call, short-touch
the earbud while in a call. Reject a call by touching one earbud for 2
seconds.
Audio Playback Controls:
- Pause/Play: Short touch one earbud
- Previous Track: Double-tap the left earbud
- Next Track: Double-tap the right earbud
- Volume Down: Long touch the left earbud
- Volume Up: Long touch the right earbud
- Voice Assistant: Triple-tap the left earbud (not available during calls)
Charging:
To charge the earbuds, place them back in the charging case. Connect the case
to a 5V power adapter using the USB Type-C cable provided.
Wearing Cadence TWS:
Your Cadence TWS includes alternative-size rubber earbuds for comfort. To
change, gently pull off the existing rubber bud and replace it with an
alternate size.
Frequently Asked Questions (FAQ):
-
Q: Only one earbud is working.
A: Place both earbuds in their charging case and close it. Then open the case to prompt them to reconnect. -
Q: The case is not charging.
A: Check that the charging cable is properly plugged into both the case and the adapter. If it still doesn’t charge, try using a different charging cable.
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Quick Start Guide
-
Power on
Take the earbuds out of the charging case and the earbuds will be automatically powered on. Alternatively in the power-off state, touch the left or right earbud for 2 seconds. -
Power off
Put the earbuds into the charging case and the earbuds will automatically power off. To manually power off, disconnect from your device’s Bluetooth and touch the left or right earbud for 8 seconds. -
Pairing
After taking the earbuds out of the charging case, the left and right earbuds will be automatically powered on and connected. Turn on Bluetooth on your mobile phone/music device*. Open your list of Bluetooth devices, select “CADENCE TWS” and pair. Single-ear use will also be supported.- If you are not familiar with Bluetooth pairing for your mobile phone or music device, refer to the user guide for your mobile phone/music device for instructions to pair a new device using Bluetooth.
-
Answering phone calls
Short-touch one earbud to answer an incoming call. -
Ending phone calls
While on a call, short-touch one earbud to end the call. -
Reject a phone call
When a call is incoming, touch one earbud for 2 seconds to reject the call. -
Pause/Play
During audio playback, short-touch one earbud to pause or play. -
Previous track
During audio playback, double-tap the left earbud to skip to the previous track. -
Next track
During audio playback, double-tap the right earbud to skip to the previous track. -
Volume down
During audio playback or on a phone call, long-touch the left earbud. You will hear a tone sound when the volume reaches its minimum. -
Volume up
During audio playback or on a phone call, long-touch the right earbud. You will hear a tone sound when the volume reaches its maximum. -
Voice assistant
Triple-tap the left earbud to start the mobile phone voice assistant function (requires support from connected smart devices). This function is not available during phone calls.
CHARGING
-
Charging your earbuds
Place the earbuds back inside the charging case in the correct orientation. -
Charging your case
Connect your case to a 5V power adapter with the USB Type-C cable provided. The case will display the charging progress: [change ‘white’ to ‘blue’]:
WEARING CADENCE TWS
Your Cadence TWS includes alternative-size rubber earbuds, which can be changed for your comfort. To change, gently pull the existing rubber bud off your Cadence TWS. Replace with an alternate bud.
PRODUCT SPECIFICATIONS
- Bluetooth Chip: Actions ATS3015
- Bluetooth Version: V5.1
- Case Battery: 500 mAh Lithium polymer
- Earbuds Battery: 30 mAh Lithium polymer
- Playtime: 26H at 70% volume
- Charging time: 2H
- Charging port: Type-C
- Driver: F6mm, 32Ω, 20H-20KHz
- Sensitivity: 96dB±3dB@1KHz
- Microphone sensitivity: -42dB±3dB@1KHz
- Wireless working range: 10m
TROUBLESHOOTING
-
Q: Only one earbud is working.
A: Place both earbuds in their charging case and close. Next, open the case and commence using the earbuds again. This will prompt them to reconnect. -
Q: The case is not charging.
A: Check that the charging cable is plugged in at both the case end and the adapter. If it is still not charging, try replacing your charging cable. -
Q: The charging case is not charging the earbuds.
A: Generally this means that the case is out of charge. Charge the case as per the instructions provided.
PRODUCT SAFETY
- Protect your earbuds from excessive force, such as drops and collisions
- Do not charge your case near water, due to the risk of electric shock
- Please do not discard the product in a fire or other high-temperature environments
- Unplug the USB C charging cable during lightning storms or when unused for long periods.
- Avoid listening at excessive volume levels or for prolonged periods
- Use only original accessories, accidents caused by the use of other accessories will not be covered by the warranty
CONSUMER GUARANTEE
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be
of acceptable quality and the failure does not amount to a major failure. If
you have any questions about your rights with this product, please return it
to the point of sale or contact us at www. sproutinc.com.au. This warranty
does not affect your legal statutory rights under the Australian Consumer Law.
For more information about your rights under Australia Consumer Law go to
www.accc.gov.au.
Your Cadence TWS Bluetooth Earbuds are warranted to the original owner for 24
months from the date of purchase against defects in material and workmanship
under normal use and service.
The warranty does not cover misuse of this product and liability will not exceed the purchase price of the product. If you have any problems while using the product, please do not hesitate to contact our customer support team. For warranty and technical support please visit www.sproutinc.com.au or contact us: 275 George Street, Brisbane, QLD, 4000 E sproutenquiries@sproutinc.com.au.
Thank you for choosing a Sprout product.