Sprout Stride II TWS Bluetooth Earbuds Instruction Manual
- May 15, 2024
- Sprout
Table of Contents
INSTRUCTION MANUAL
Stride TWS
Bluetooth Earbuds
Stride II TWS Bluetooth Earbuds
Sprout is proud to be an Australian owned brand. Starting small in 2011, we
are now one of the largest single-branded accessory providers in Australia.
We have an extensive range that highlights our pursuit of innovation across a
growing number of technology categories.
Our mission is to inspire new and
better experiences, by designing products that enhance your digital life.
Scan the QR code to access an online version of this manual
https://www.sproutinc.com.au/content/user-manuals
What’s in the box?
Thank you for purchasing the Stride TWS True Wireless Earbuds.
For optimum performance and safety, please read instructions carefully before
usage.
Please keep this manual for future reference.
1x Stride True Wireless earbud (Stride I)
1x Stride True Wireless earbud (Stride II)
1x Charging case
1x Charging cable
1x User manual
1x A pair of smaller rubber earbuds
2x Active ear hooks
Product Overview
- Multifunction buttons (Sprout leaf logo)
- Microphone
- USB Type-C charging port
- Earbuds indicator light (same hole as microphone)
- Charging case battery level indicator
- Charging contact
- Active ear hooks
- Wireless charging contact
Quick Start Guide
First use of earbuds
Place the two earbuds into the charging case and then fully charge the case
and earbuds before first use. The recommended charging time is 1-2 hours.
Turn on/off
- The earbuds will turn on automatically when taken out of the charging case. To manually turn on, press and hold the multifunction button on both earbuds for 3 seconds.
- The earbuds will turn off automatically when placed back in the charging case with the lid closed .To manually turn off, press and hold the multifunction button on both earbuds for 5 seconds.
If you place earbuds in case and leave lid open, they will remain connected to the paired device for 5 minutes before turning off.
Automatic pairing first time
The Stride TWS’s Bluetooth pairing will start automatically when turned on for
the first time.
Stride TWS will remember the last device paired and if the device is within
Bluetooth range, Stride TWS will automatically search and pair with the
device.
Manual Bluetooth pairing
-
True Wireless stereo connection (earbud to earbud)
• LED flashing blue (both sides) – True Wireless earbuds now in pairing mode.
• LED flashing blue/red (Stride TWS l) LED turns off (Stride TWS ll) – True Wireless earbuds now connected to each other.
-
Bluetooth connection (earbuds to device)
• The earbuds will enter pairing mode when they are turned on.
• LED flashing blue/red (Stride TWS I) LED turns off (Stride TWS II) – pairing mode.
• LED turns off (both earbuds) – connected to a device.
How to attach active ear hooks
- Stride TWS includes active ear hooks to add an additional wearing option, particularly for those engaged in active exercise.
- To connect the active ear hooks, gently insert the active ear hook plug into the base of the earbud*. Guide pins will assist in alignment.
- Once fully inserted, rotate the ear hook clockwise 15 degrees to engage the locking mechanism.
- To disconnect active ear hook, rotate 15 degrees clockwise. When you feel the lock mechanism release, gently withdraw the ear hook from the base of earbud*.
*Do not force either earbud or active ear hook. If force is required, remove the ear hook and begin alignment process again.
Please note: while using active ear hooks, the earbuds I and II are
designed to be used on the opposite ear to when used stand alone.
Charging the earbuds
Charge the earbuds by placing them into the charging case and carefully
aligning the wireless contacts on both the earbud and case.
LED indications on left and right of the charging case battery LED indicator
bar will illuminate while charging the earbuds.
LED indicators will turn off when earbuds are fully charged.
Charging the case
Charge the case with USB Type-C cable or by placing the case on a compatible
wireless charger.
Charging case battery LED indicator
4 blue lights on: Battery 100%|
---|---
3 blue lights on: Battery 75%|
2 blue lights on: Battery 50%|
1 blue light on: Battery 25%|
1 red light on: Battery requires recharge|
Power
| Stride I & II | Turn on manually | Hold for 5 seconds |
|---|---|---|
| Stride I & II | Turn off manually | Hold for 5 seconds |
Music
| Stride I & II | Play/Pause | Tap twice |
|---|---|---|
| Stride I | Next track | Hold for 2 seconds |
| Stride II | Previous track | Hold for 2 seconds |
| Stride I | Volume + | Tap once |
| Stride II | Volume – | Tap once |
Calls
| Stride I & II | Answer/End call | Tap once |
|---|---|---|
| Stride I & II | Reject phone call | Hold for 2 seconds |
Voice Assistant
| Stride I & II | Activate voice assistant | Tap 3 times quickly |
|---|
Troubleshooting
Reset
If you are experiencing issues with your earbuds, such as failure of TWS
pairing or functionality issues, you can try to reset your earbuds.
-
Forget the ‘Stride TWS’ in your device’s Bluetooth list.
-
Take both earbuds out of the charging case. Tap and hold the multifunction button on both earbuds for 5 seconds to turn them off.
-
Tap and hold the multifunction buttons on both earbuds for 10 seconds, until the red and blue indicator flashes rapidly.
Note: You can reset the left and right earbuds independently or at the same time. -
The earbuds have been reset to the default settings. Then to re-connect to your device refer to ‘Bluetooth pairing’ above.
Note: Turn off automatically
The earbuds will turn off automatically after 5 minutes if they have not
paired with any device via Bluetooth.
When in low battery, they will turn off automatically as well.
Specifications
- Model: Stride TWS
- Chip: Qualcomm QCC3020
- Bluetooth version: 5.1
- Bluetooth profile: HFP/HSP/AVRCP/A2DP
- Audio codes: aptX, AAC, SBC
- Connection distance: Up to 15 metres / 50 feet
- Driver: 13mm
- Microphone sensitivity: -42dB 1dB
- Audio frequency range: 20-20KHz
- Playtime (varies by volume level and content): earbuds up to 6 hours (50% volume) charging case up to 24 hours (50% volume)
- Battery: earbuds 40mAh; charging case 500mAh
- Input: charging case 300mAh max
- Charging time: earbuds about 1 hour 20 minutes; charging case about 1 hour 30 minutes
- Standby: earbuds about 60 hours; charging case 90 days
- Dimensions: earbuds (each) 39×16.5×16.8mm; charging case 48x23x57.5mm
- Weight: earbuds (each) about 4g; charging case 37g
- Operating temperature: -10 0C to 50 0C Celsius
Care and Maintenance
IMPORTANT: The Stride TWS must be cleaned regularly to maintain full
functionality.
To clean, use a lightly dampened cloth in water to clean the exterior. Ensure
that all debris is removed from the earbud opening.
If this product is not used for a long period of time, it’s recommended to
recharge it at least once a month to extend its life and maintain the normal
battery performance.
Keep the product in a dry location.
Do not dispose of this product in fire as batteries may explode or leak.
Do not disassemble this product. It contains no user-serviceable parts.
Important Safety Information
- Reduce sound volume on Stride TWS earbuds in high-traffic areas, such as roads or crosswalks.
- Not doing so may result in accidents due to slowed reaction times or inability to hear surroundings.
- Do not place Stride TWS earbuds near any flame sources, such as lighted candles or fires.
- Do not place Stride TWS charging case on a wireless charger when conductive materials, such as metal objects and magnets, are placed between the charging case and the wireless charger. The charging case may not charge properly, may overheat or cause damage.
- Children are at risk of choking if the Stride TWS earbuds are swallowed. Please keep out of reach from children.
Cautions (indicates a potentially hazardous situation which if mishandled could result in moderate personal injury and /or property damage):
-
Do not put Stride TWS in your ears without the tips.
Doing so may hurt your ears. Do not pull the tip excessively when you attach/detach it. The wing tip may tear. -
Do not pierce, crush, dent, or deform Stride TWS in any way.
-
Do not attempt to service Stride TWS yourself.
Opening or removing covers may expose you to hazards and will void the manufacturer’s warranty. -
To prevent risk of fire or electric shock, avoid overloading wall outlets, extension cords, or integral convenience receptacles.
-
Prevent the charger from contact with conductive materials, such as liquids, dust, metal powders, and pencil leads.
Consumer Guarantee
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be
of acceptable quality and the failure does not amount to a major failure. If
you have any questions about your rights in relation to this product, please
return it to point of sale or contact us at
www.sproutinc.com.au. This warranty does not
affect your legal statutory rights under the Australian Consumer Law. For more
information about your rights under Australia Consumer Law go to
www.accc.gov.au.
Your STride TWS True Wireless Earbuds are warranted to the original owner for
24 months from the date of purchase against defects in material and
workmanship under normal use and service. The warranty does not cover misuse
of this product and liability will not exceed the purchase price of the
product.
If you have any problems while using the product, please do not hesitate to
contact our customer support team.
For warranty and technical support please visit
www.sproutinc.com.au or contact us at 275
George Street, Brisbane, QLD, 4000
E [email protected]
Thank you for choosing a Sprout product.
Sprout Accessories Pty Ltd
W:www.sproutinc.com.au
E:[email protected]