REGENCY FIREPLACE PRODUCTS Indoor Gas Burner Owner’s Manual

REGENCY FIREPLACE PRODUCTS Indoor Gas Burner

Product Information

Specifications

• Product Type: Indoor vented or vent free Gas Burner
• Certification: Listed for use indoors
• Warranty Coverage:
  • Parts and Labor:
  • Log sets/Burners/Burner Tubes/Grates: Limited Lifetime
  • Valve assembly and all gas control components (Pilot assembly, flame sensors, Spark Electrode, Pilot Tubing, Orifices, Thermocouple, ODS Pilot): 2 years
  • All Other Electrical components (Ignition Control Boards, Wiring, Switches, Battery Pack, Remote Control Systems): 1 year

Product Usage Instructions

Installation

Ensure the Appliance is installed according to all manufacturers’ instructions as per the manual. Additionally, all local and national required codes must be met during installation.

Operation

The installer is responsible for ensuring the Appliance is operating as designed at the time of installation. Follow the instructions provided in the owner’s manual for proper operation of the Indoor Gas Burner.

Maintenance

The original purchaser is responsible for the annual maintenance of the Appliance, as outlined in the owner’s manual. Failure to perform regular maintenance may void the warranty.

Purchased Parts

If you need to purchase repair/replacement parts from FPI after the original warranty has expired, please note that these parts carry a 90-day warranty from the purchase date. A valid receipt is required for warranty claims, and any defective items will be repaired or replaced at FPI’s discretion. Labor coverage is not included with these parts.

FAQ

• Q: What is covered under the Limited Lifetime Warranty?
• A: The Limited Lifetime Warranty covers the following components: Log sets, Burners, Burner Tubes, and Grates.
• Q: How long is the warranty for valve assembly and gas control components?
• A: The warranty for valve assembly and gas control components, including Pilot assembly, flame sensors, Spark Electrode, Pilot Tubing, Orifices, Thermocouple, and ODS Pilot, is 2 years.
• Q: Are electrical components covered under warranty?
• A: Yes, all other electrical components such as Ignition Control Boards, Wiring, Switches, Battery Pack, and Remote Control Systems are covered under warranty for 1 year.
• Q: Are there any conditions or requirements for the warranty to be valid?
• A: Yes, the Appliance must remain in the original place of installation. Additionally, the Appliance must be installed and operated according to the manufacturer’s instructions and meet all local and national required codes.
• Q: How do I submit a warranty claim?
• A: All warranty claims must be submitted by the dealer servicing the claim. The dealer must provide a copy of the Bill of Sale (proof of purchase) and complete the claim with full details as requested by FPI for evaluation.

Warranty

Limited Lifetime Warranty

• FPI Fireplace Products International Ltd. (for Canadian customers) and Fireplace Products US, Inc. (for US customers) (collectively referred to herein as “FPI”) extend this Limited Lifetime Warranty to the original purchaser of this Appliance provided the product remains in the original place of installation.
• The items covered by this Limited Lifetime Warranty and the period of such coverage are outlined in the table below.
• An Appliance in this policy is defined as an Indoor vented or vent-free Gas Burner.
• This Appliance has only been certified and listed for use indoors.
• This Limited Lifetime Warranty starts on the day the Appliance was purchased.
• The Limited Lifetime Warranty is not transferable, amendable, or negotiable under any circumstances.

Note: Warranty coverage noted above may not be applicable as components/options vary based on the appliance purchased.
Conditions
The warranty protects against defects in manufacture or FPI factory-assembled components only, unless herein specified otherwise.

• This warranty does not cover dealer travel costs, mileage, fuel, or tolls for diagnostic or service work. All labor rates
  paid to authorized dealers are subsidized, pre-determined rates. Dealers may charge you for travel and additional
  time beyond their subsidy.

• Any part(s) found to be defective during the warranty period as outlined above will be repaired or replaced at FPI’s
  option through an accredited distributor, dealer or pre-approved and assigned agent; provided that the defective
  part is returned to the distributor, dealer or agent for inspection if requested by FPI. Alternatively, FPI may, at its
  discretion, fully discharge all of its obligations under warranty by refunding the verified purchase price of the product
  to the original purchaser. The purchase price must be confirmed by the original Bill of Sale. The authorized selling
  dealer, or an alternative authorized FPI dealer if pre-approved by FPI, is responsible for all in-field diagnosis and
  service work related to all warranty claims. FPI is not responsible for the results or costs of workmanship of
  unauthorized FPI dealers or agents in the negligence of their service work.

• At all times, FPI reserves the right to inspect reported in the field/on-location complaints of products claimed to be
  defective before processing or authorizing any claim. Failure to allow this upon request will void the warranty.

• All warranty claims must be submitted by the dealer servicing the claim, including a copy of the Bill of Sale (proof of purchase by you). All claims must be complete and provide full details as requested by FPI to receive consideration for evaluation. Incomplete claims may be rejected.

• Replacement Burners/Burner Tubes/Log Sets/Grates to the original purchaser are limited to one per warranty term. Appliances must be installed according to all manufacturers’ instructions as per the manual. All Local and National required codes must be met.

• The installer is responsible for ensuring the Appliance is operating as designed at the time of installation.

• The original purchaser is responsible for the annual maintenance of the Appliance, as outlined in the owner’s manual. As outlined below, the warranty may be voided due to problems caused by a lack of maintenance.

• Purchased parts: Repair/replacement parts purchased by the consumer from FPI after the original coverage has expired on the Appliance will carry a 90-day warranty from the purchase date, valid with a receipt only. Any item shown to be defective will be repaired or replaced at our discretion. No labor coverage is included with these parts.

• If freight damage has been found either externally or internally, the dealer must be informed within 3 days. All claims as a result of damage must be submitted by the dealer servicing the claim, including a copy of the Bill of Sale (proof of purchase). All claims must be complete and provide full details as requested by FPI to receive consideration for evaluation. Incomplete claims may be rejected.

• As this is a Limited Lifetime Warranty, if the Appliance needs to be replaced, the Appliance that was purchased at the time of sale might not be replaced with the same model Appliance. In that case, FPI will replace your Appliance with one that is similar at the time of replacement under the terms of this Limited Lifetime Warranty, but ONLY if an item covered by the Limited Lifetime Warranty is found to be defective. Please refer to the table on the first page of this warranty for items covered by the Limited Lifetime Warranty. Product changes might be the result of the original Appliance being discontinued, changes in regulatory requirements, product advancements, etc., which are beyond the control of FPI. This Limited Lifetime

• Warranty does not cover any installation costs or costs associated with changes of required clearances for the replacement Appliance, hearth pads, mantles, facing and/or facing materials such as framing, completed walls made of drywall, wood, non-combustible board, tile, brick, stone, marble, etc., venting/chimney systems, or components of the chimney system.

• If a suitable replacement is not available, FPI will refund 50% of the purchase price of the Appliance and any applicable FPI accessories (faceplates, brick panels, media, etc.) purchased at the time of sale. In no event will FPI refund any portion of the purchase price of, or reimburse costs associated with, any other items, including without limitation, installation of a new Appliance, changes of required clearances for a new Appliance, hearth pads, mantles, facing and/or facing materials such as framing, completed walls made of drywall, wood, non-combustible board, tile, brick, stone, marble etc., venting/chimney systems, or components of the chimney system. A copy of the receipt or bill of sale will be necessary to validate the purchase price.

Exclusions

• This Limited Lifetime Warranty does not extend to paint, rust, or corrosion of any kind due to a lack of maintenance or improper venting, combustion air provision, corrosive chemicals (i.e. chlorine, salt, air, etc.), door or glass gasketing, batteries, lave rock, platinum/glowing embers, vermiculite.
• This Limited Lifetime Warranty does not cover color fading, or carbon/sooting of the log sets due to use.
• Malfunction, damage or performance-based issues as a result of environmental conditions, location, chemical damages, downdrafts, installation error, an installation by an unqualified installer, incorrect chimney components (including but not limited to cap size or type), operator error, abuse, misuse, use of improper fuels, lack of regular maintenance and upkeep, acts of God, weather-related problems from hurricanes, tornados, earthquakes, floods, lightning strikes/bolts or acts of terrorism or war, which result in a malfunction of the Appliance are not covered under the terms of this Limited Lifetime Warranty.
• FPI has no obligation to enhance or modify any Appliance once manufactured (i.e. as products evolve, field modifications or upgrades will not be performed on existing Appliances).
• Any Appliance showing signs of neglect or misuse will not be covered under the terms of this warranty policy and may void this warranty, including Appliances with rust or corrosion that have not been reported as rusted or corroded within three (3) months of installation/purchase.
• Appliances that show evidence of being operated while damaged, or with problems known to the purchaser and causing further damages will void this warranty.
• Appliances where the serial no. has been altered, deleted, removed, or made illegible will void this warranty.
• Minor movement, expansion, and contraction of the steel is normal and is not covered under the terms of this warranty.
• Freight damages for products or parts are not covered under the terms of the warranty.
• Products made or provided by other manufacturers and used in conjunction with the FPI Appliance without prior authorization from FPI may void this warranty.

Limitations of Liability
The original purchaser’s exclusive remedy under this warranty, and FPI’s sole obligation under this Limited 5-year Warranty, express or implied, in contract or in tort, shall be limited to replacement, repair, or refund, as outlined above. IN NO EVENT WILL FPI BE LIABLE UNDER THIS WARRANTY FOR ANY INCIDENTAL OR CONSEQUENTIAL COMMERCIAL DAMAGES OR DAMAGES TO PROPERTY. TO THE EXTENT PERMITTED BY APPLICABLE LAW, FPI MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY SPECIFIED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO THE DURATION OF THE EXPRESSED WARRANTY SPECIFIED ABOVE. IF IMPLIED WARRANTIES CANNOT BE DISCLAIMED, THEN SUCH WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.
Some US states do not allow limitations on how long an implied warranty lasts or allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
Customers located outside the US should consult their local, provincial or national legal codes for additional terms, which may apply to this warranty.

How to Obtain Warranty Service
Customers should contact the authorized selling dealer to obtain warranty service. In the event the authorized selling dealer is unable to provide warranty service, please contact FPI by mail at the address listed below. Please include a brief description of the problem and your address, email, and telephone contact information. A representative will contact you to make arrangements for an inspection and/or warranty service.

CONTACT

Canadian Warrantor:

• FPI Fireplace Products International Ltd.
• 6988 Venture St.
• Delta, British Columbia
• Canada, V4G 1H4

U.S. Warrantor

• Fireplace Products US, Inc.
• PO Box 2189 PMB 125
• Blaine, WA
• United States, 98231

Or contact the Regency Customer Care Centre at 1-800-442-7432 (phone) / 604-946-4349 (fax) / customerservice @regency-fire.com (e-mail)

Product Registration and Customer Support:
Thank you for choosing a Regency Fireplace. Regency strives to be a world leader in the design, manufacture, and marketing of hearth products. To provide the best support for your product, we request that you complete a product registration form at http://www.regency-fire.com/Customer-Care /Warranty-Registration.aspx within ninety (90) days of purchase.

Product Registration and Customer Support:
Thank you for choosing a Regency Fireplace. Regency strives to be a world leader in the design, manufacture, and marketing of hearth products. To provide the best support for your product, we request that you complete a product registration form found on our Website under Customer Care within ninety (90) days of purchase.
For purchases made in CANADA or the UNITED STATES:

• http://www.regency-fire.com/Customer-Care/Warranty-Registration.aspx.
• For purchases made in AUSTRALIA:
• http://www.regency-fire.com.au/Customer-Care/Warranty-Registration.aspx.

You may also complete the warranty registration form below to register your Regency Fireplace Product and mail and/or fax it back to us, and we will register the warranty for you. You must provide us with all the information below for us to serve you better.
Warranty Registration Form (or Register online immediately at the above Web Site)

Warranty Details

Serial Number (required):|
Purchase Date (required) (mm/dd/yyyy):|
Product Details
Product Model (required):|
Dealer Details
Dealer Name (required):|
Dealer Address:|
Dealer Phone #:|
Installer:|
Date Installed (mm/dd/yyyy):|
Your Contact Details (required)
Name:|
Address:|
Phone:|
Email:|

For purchases made in CANADA

• FPI Fireplace Products
• International Ltd.
• 6988 Venture St.
• Delta, British Columbia
• Canada, V4G 1H4
• Phone: 604-946-5155
• Fax: 1-866-393-2806

For purchases made in the UNITED STATES

• Fireplace Products US, Inc.
• PO Box 2189 PMB 125
• Blaine, WA
• United States, 98231
• Phone: 604-946-5155
• Fax: 1-866-393-2806

For purchases made in AUSTRALIA

• Fireplace Products Australia Pty
• Ltd
• 99 Colemans Road
• Dandenong South, Vic.
• Australia, 3175
• Phone: +61 3 9799 7277
• Fax: +61 3 9799 7822

For fireplace care and tips and answers to most common questions please visit our Customer Care section on our Web Site. Please feel free to contact your selling dealer if you have any questions about your Regency product.

References

• Business Accounts - Dual-currency | Open Banking | APIs
• Warranty Registration | Register Your Unit Today | Regency
• Warranty Registration | Register Your Unit Today | Regency

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