REGENCY FIREPLACE PRODUCTS PTO50-NG11 Outdoor Gas Fireplace Instruction Manual
- June 14, 2024
- REGENCY FIREPLACE PRODUCTS
Table of Contents
Owners &
Installation Manual
Models: PTO50-NG11 / PTO50-LP11 Regency Plateau® PTO50 Outdoor
Decorative Gas Appliance
PTO50-NG11 Outdoor Gas Fireplace
WARNING:
If the information in these instructions are not followed exactly, a fire or
explosion may result causing property damage, personal injury or loss of life.
WARNING: For Outdoor Use Only.
Installation and service must be performed by a qualified installer, service
agency, or the gas supplier.
DANGER – FIRE OR EXPLOSION HAZARD
If you smell gas:
- Shut off gas to the appliance.
- Extinguish any open flame.
- If odour continues, leave the area immediately.
- After leaving the area, call your gas supplier or fire department.
Failure to follow these instructions could result in fire or explosion, which
could cause property damage, personal injury, or death.
WARNING:
Do not store or use gasoline, or other flammable vapors and liquids, in the
vicinity of this or any other appliance.
An LP-cylinder not connected for use shall not be stored in the vicinity of
this or any other appliance. Installer: Leave this manual with the appliance.
Consumer: Retain this manual for future reference.
To the New Owner:
Congratulations!
You are the owner of a state-of-the-art Outdoor Decorative Gas Appliance by
Regency® . The Regency Plateau ® PTO50 Outdoor decorative gas appliance has
been designed to provide you with all the warmth and charm of a fire at the
flick of a switch.
The Regency Plateau® PTO50 Outdoor Decorative Gas Appliance has been approved
by Warnock Hersey/Intertek for both safety and efficiency. As it also bears
our own mark, it promises to provide you with economy, comfort and security
for many trouble free years to follow. Please take a moment now to acquaint
yourself with these instructions and the many features of your Regency®
decorative gas appliance.
DANGER CARBON MONOXIDE HAZARD
This appliance can produce carbon monoxide which has no odor.
Using it in an enclosed space can kill you.
Never use this appliance in an enclosed space such as a camper, tent, car or
home.
WARNING
HOT GLASS WILL CAUSE BURNS
DO NOT TOUCH GLASS UNTIL COOLED
NEVER ALLOW CHILDREN TO TOUCH GLASS
Safety decal
This is a copy of the label that accompanies each PTO50 Outdoor decorative gas
appliance. We have printed a copy of the contents here for your review.
NOTE: Regency® units are constantly being improved. Check the label on the
unit and if there is a difference, the label on the unit is the correct one.
For the State of Massachusetts, installation and repair must be done by a
plumber or gas fitter licensed in the Commonwealth of Massachusetts.
For the State of Massachusetts, flexible connectors shall not exceed 36 inches
in length.
For the State of Massachusetts, the appliances individual manual shut-off must
be a t-handle type valve.
PTO50 DECAL LOCATION
- Remove pilot cover on non pilot assembly side.
- Serial # decal will be affixed to a black metal chain as per below.
COPY OF SAFETY DECAL
Listed: OUTDOOR DECORATIVE GAS APPLIANCE / APPAREIL D’EXTÉRIEUR DÉCORATIF AU
GAZ
Certified for/Certifié : ANSI Z21.97-2017 – CSA 2.41-2017/CSA 2.17-2017
Refer to lntertek’s Directory of Building Products for detailed information
Serial No: 556
DO NOT REMOVE THIS LABEL
NATURAL GAS: Model PTO50-NG11
Maximum supply pressure | 14” | WC/C.E. | (3.49 kPa) |
---|---|---|---|
Minimum supply pressure | 5″ | WC/C.E. | (1.25 kPa) |
Manifold pressure high | 3.5″ | WC/C.E. | (0.87 kPa) |
Manifold pressure low | 1.6″ | WC/C.E. | (0.40 kPa) |
Orifice size | #11 | DMS | |
Maximum input | 64,000 | Btu/h | (18.76 kW) |
Minumum input | 42,000 | Btu/h | (12.31 kW) |
Altitude | 0-4500 | ft/pi | (0-1372 m) |
PROPANE GAS: Model -LP11 PTO5
Maximum supply pressure | 14” | WC/C.E. | (3.49 kPa) |
---|---|---|---|
Minimum supply pressure | 11″ | WC/C.E. | (2.74 kPa) |
Manifold pressure high | 10″ | WC/C.E. | (2.49 kPa) |
Manifold pressure low | 6.4″ | WC/C.E. | (1.59 kPa) |
Orifice size | #42 | DMS | |
Maximum input | 62,000 | Btu/h | (18.76 kW) |
Minumum input | 49,000 | Btu/h | (14.36 kW) |
Altitude | 0-4500 | ft/pi | (0-1372 m) |
Minimum Clearances to Combustibles The installation must conform with
local codes or, in the absence of local codes, with CAN/CSA-B149.1, Natural
Gas and Propane Installation Code or ANSI Z223.1/NFPA 54. The appliance, when
installed, must be electrically grounded in accordance with local codes or, in
the absence of local codes, with the Canadian Electrical Code, CSA C22.1 or
with the National Electrical Code, ANSI/NFPA 70. This appliance is only for
use with the type of gas indicated on the rating plate . See owner’s manual
for details.
FOR OUTDOOR USE ONLY
IF STORED INDOORS, DETACH AND LEAVE CYLINDER OUTDOORS
NOT FOR USE WITH SOLID FUELS
Dimensions
PTO50 UNIT DIMENSIONS
ALL PICTURES / DIAGRAMS SHOWN THROUGHOUT THIS MANUAL ARE FOR ILLUSTRATION
PURPOSES ONLY.
ACTUAL PRODUCT MAY VARY DUE TO PRODUCT ENHANCEMENTS.
PTO80 (PTO50 JOINED WITH PTO30 JOINED END TO END)
PTO100 (2 X PTO50 JOINED END TO END)
Installation
IMPORTANT MESSAGE
SAVE THESE INSTRUCTIONS
The PTO50 Outdoor Decorative Gas Appliance must be installed in accordance
with these instructions.
Carefully read all the instructions in this manual first. Consult the
“authority having jurisdiction” to determine the need for a permit prior to
starting the installation. It is the responsibility of the installer to ensure
this decorative gas appliance is installed in compliance with manufacturers
instructions and all applicable codes.
BEFORE YOU START
Safe installation and operation of this appliance requires common sense,
however, we are required by the Canadian Safety Standards and ANSIStandards to
make you aware of the following: INSTALLATION AND REPAIR SHOULD BE DONE BY AN
AUTHORIZED SERVICE PERSON. THE APPLIANCE SHOULD BE INSPECTED BEFORE USE AND AT
LEAST ANNUALLY BY A PROFESSIONAL SERVICE PERSON.
MORE FREQUENT CLEANING MAY BE REQUIRED DUE TO EXCESSIVE LINT FROM CARPETING,
BEDDING MATERIAL, ETC. IT IS IMPERATIVE THAT CONTROL COMPARTMENTS, BURNERS AND
CIRCULATING AIR PASSAGEWAYS OF THE APPLIANCE BE KEPT CLEAN.
ANY GUARD OR OTHER PROTECTIVE DEVICE REMOVED FOR SERVICING THE APPLIANCE MUST
BE REPLACED PRIOR TO OPERATING THE APPLIANCE WARNING: FAILURE TO INSTALL THIS
APPLIANCE CORRECTLY WILL VOID YOUR WARRANTY AND MAY CAUSE A SERIOUS FIRE.
CHILDREN AND ADULTS SHOULD BE ALERTED TO THE HAZARDS OF HIGH SURFACE
TEMPERATURES, ESPECIALLY THE DECORATIVE GAS APPLIANCE GLASS AND FACEPLATE, AND
SHOULD STAY AWAY TO AVOID BURNS OR CLOTHING IGNITION.
THIS APPLIANCE SHALL BE USED ONLY OUTDOORS IN A WELL-VENTILATED SPACE AND
SHALL NOT BE USED IN A BUILDING, GARAGE OR ANY OTHER ENCLOSED AREA.
DO NOT USE THIS APPLIANCE IF ANY PART HAS BEEN UNDER WATER.
IMMEDIATELY CALL A QUALIFIED SERVICE TECHNICIAN TO INSPECT THE APPLIANCE AND
TO REPLACE ANY PART OF THE CONTROL SYSTEM AND ANY GAS CONTROL WHICH HAS BEEN
UNDER WATER.
CLOTHING OR OTHER FLAMMABLE MATERIAL SHOULD NOT BE PLACED ON OR NEAR THE
APPLIANCE.
SOLID FUELS SHALL NOT BE BURNED IN THIS APPLIANCE.
YOUNG CHILDREN SHOULD BE CARE- FULLY SUPERVISED WHEN THEY ARE IN THE SAME AREA
AS THE APPLIANCE.
TODDLERS, YOUNG CHILDREN AND OTHERS MAY BE SUSCEPTIBLE TO ACCIDENTAL CONTACT
BURNS. A PHYSICAL BARRIERS IS RECOMMENDED IF THERE ARE AT RISK INDIVIDUAL IN
THE HOUSE. TO RESTRICT ACCESS TO A DECORATIVE GAS APPLIANCE OR STOVE, INSTALL
AN ADJUSTABLE SAFETY GATE TO KEEP TODDLERS, YOUNG CHILDREN AND OTHER AT RISK
INDIVIDUALS OUT OF THE ROOM AND AWAY FROM HOT SURFACES. DO NOT SIT OR STAND
ONDECORATIVE GAS APPLIANCE.
GENERAL SAFETY INFORMATION
-
The installation must conform with local codes or, in the absence of local codes, with CAN/CSAB149.1, Natural Gas and Propane Installation Code or CAN/CSA-B149.2, Propane installation code the Natural Gas Fuel Code, ANSI Z223.1/ NFPA 54.
-
See general construction and assembly instructions. The appliance should be enclosed.
-
Inspect the burner before each use of the appliance for blockage and any signs of deterioration
WARNING: Cancer and Reproductive Harm www.P65Warnings.ca.gov erears -
To prevent injury, do not allow anyone who is unfamiliar with the operation to use the decorative gas appliance.
-
Wear gloves and safety glasses for protection while doing required maintenance.
-
Maximum gas inlet pressure = 1/2 psig.
-
Under no circumstances should this appliance be modified. Parts that have to be removed for servicing should be replaced prior to operating this appliance.
-
Installation and any repairs to this appliance should be done by a qualified service person.
A professional service person should be called to inspect this appliance annually. Make it a practice to have all of your gas appliances checked annually. -
Under no circumstances should any solid fuels (wood, paper, cardboard, coal, etc.) be burned in this appliance.
-
The appliance and its individual shutoff valve must be disconnected from the gas supply piping system during any pressure testing of that system at test pressures in excess of 1/2 psi (3.5kPa).
-
The appliance area must be kept clear and free of combustible materials, gasoline, and other flammable vapors and liquids.
It is highly recommended to protect the interior from moisture (rain, snow). Cover the enclosure opening when not in use. This decorative gas appliance is only for use with the type of gas indicated on the rating plate. This decorative gas appliance is not convertible for use with other gases, unless a certified kit is used. -
When not using appliance for extended periods of time – turn off gas supply.
-
Do not operate this appliance with a remote control. Only use the ON/OFF switch supplied with this appliance. The ON/OFF switch must be placed within line of sight of the appliance.
INSTALLATION CHECKLIST
If installing a PTO100 or a PTO80, you must repeat steps 2 – 5 for both units.
-
Locate appliance:
a) Refer to “Locating Your Outdoor decorative gas appliance” section
b) Clearances to Combustibles (Refer to “Clearances” section)
c) Framing & Finishing Requirements (Refer to “Framing & Finishing” section) -
Drain Installation (recommended).
-
Install ON/OFF switch – ensure it is in the OFF position.
-
Make gas connections – test for leaks.
-
Install 4 “AA” batteries into each battery pack.
This unit will not operate without AA batteries in place. An optional hard wire kit can also be installed which eliminates the need for the 4 AA batteries. Batteries would only be used as back up if power was lost. -
Install standard and optional features. Refer to the following sections:
a. Glass Crystals
b. Volcanic Stone Installation (optional)
c. Log Installation (optional)
d. Glass Surround Installation (optional)
e. Hardwire kit (optional)
f. LP conversion kit (optional)
g. Burner cover (optional)
h. Inner stainless trim (optional) -
Final check.
This includes:
- Clocking the appliance to ensure the correct firing rate (rate noted on label), after burning appliance for 15 minutes.
- If required, adjusting the primary air to ensure that the flame does not carbon. First allow the unit to burn for 15-20 min. to stabilize.
CAUTION: Any alteration to the product that causes sooting or carboning
that results in damage is not the responsibility of the manufacturer.
LOCATING YOUR OUTDOOR DECORATIVE GAS APPLIANCE
- When selecting a location for your decorative gas appliance, ensure that the clearances are met.
- This appliance must be installed in an open-air situation with natural ventilation, without stagnant areas, where gas leakage and products of combustion are rapidly dispersed by wind and natural convection.
- Certain materials or items, when placed under or near the appliance, will be subjected to radiant heat and could become damaged.
- Typically an outdoor space is not enclosed but, any enclosure in which the appliance is used shall comply with one of the following:
An enclosure with walls on all sides, but at least one permanent opening at ground level and no overhead cover. Within a partial enclosure that includes an overhead cover and no more that two walls. Within a partial enclosure that includes an overhead cover and more than two walls, the following shall apply:
- At least 25% of the total wall area is completely open, and
- At least 30% of the remaining wall area is open and unrestricted 30% or more in total of the remaining wall area is open and unrestricted.
*SEE IMPORTANT INSTALLATION NOTES NEXT PAGE
IMPORTANT INFORMATION FOR OUTDOOR FIREPLACE INSTALLATIONS
- Never insulate around the body of the unit
- Excessive heat retention in the firebox will lead to component failure and fireplace malfunction
- Excessive heat retention will also increase the risk of fire inside the chase
- Heat retention can cause “Oil-canning” and damage the fireplace due to overheating
- Do not build up a wall of any type in front or to the sides of the appliance, higher than the firebox opening. This will create a pressure zone at the firebox and will prevent the unit from venting
- This is an outdoor appliance with a built-in drain. This drain should be installed and connected in all applications as per the instructions in this manual
- Inadequate drainage will cause rust and reduce the life of your appliance, this is not protected by warranty
COMPONENTS IN OUTDOOR APPLIANCES
- Outdoor units use the same consistent, reliable Electronic components used in most Regency “E” units
- Installed correctly, these components will be subjected to far lower temperatures than indoor units, which have been certified as safe from heat etc
- Working gas pressures are as critical in outdoor products as they are in indoor products, even more important in Electronic systems
COMMON MISCONCEPTIONS REGARDING OUTDOOR FIREPLACES
- There is a common misconception that being outdoors, an Outdoor Fireplace will function, regardless of circumstances,
- Outdoor fireplaces require the same amount of ventilation as indoor units, often more
- Outdoor units require adequate ventilation to the atmosphere, which in turn provides ongoing circulatory combustion air
- This type of Appliance Vents.
- All Outdoor Fireplace Products have the same need for Air/Oxygen, and an ability to Vent
- Even though the appliance is outdoors, this doesn’t mean it is getting adequate air
- Requirements are not specific to Regency units
- Read and follow critical location guidelines in this manual
UNDERSTANDING OUTDOOR APPLIANCE REQUIREMENTS
- Don’t overlook the obvious
- Widen your margin for error
- Combustion always requires the same three elements
- Only the quantities and volumes change
IMPORTANT THINGS TO REMEMBER
- Correct Working Gas pressure is critical on “E” units
- Wherever possible avoid locating on a flat wall in a tight corner
- Floor space doesn’t count as “open area”
- Install to the manual specs for framing and do not insulate unit or enclosure
- Framing enclosure must at least meet minimum dimensional specs as per the installation manual
- Only Regency approved media should be used in the firebox (i.e. stones/glass)
- Be aware of pressure zones due to location (i.e. facing the ocean)
- Open walls and doorways to outside air are beneficial to the performance of an outdoor appliance
- Fixed roof/ceiling open areas count towards the total open area overall requirement
- Screens create 40% or more air restriction
- Screened areas are restrictions and reduce open air space, calculate area based on a closed screen
- The biggest problems are created by lack of airflow for the appliance
- Outdoor fireplaces are often built-in systems and incorrect installation can result in high repair costs
- Units must not be modified or altered in any way
ANTICIPATED ISSUES CAUSED BY INCORRECT LOCATION OR INSTALLATION
- Unit shutting down intermittently
- Overheating of components leading to failure
- Lifting flame
- Poor flame package (i.e. all to one side, lazy flame)
- Failure to ignite
- Excess carbon
- Safety issues and concerns created from the byproducts of combustion
OUTDOOR APPLIANCES REQUIRE VENTING
- Outdoor appliances must be installed in: open-air situations with natural ventilation and without stagnant areas
- Any gas leakage and products of combustion need to be rapidly dispersed by wind and natural convection
- Typically outdoor spaces are not enclosed, however, failure to adhere to installation guidelines, may cause the outdoor fireplace to be af- fected by wind or air pressure inside the enclosure
- ANY enclosure in which the appliance is used shall comply with one of the diagrams on the previous page.
OUTDOOR APPLIANCE INSTALLATION SUMMARY
- All walls + overhead cover = 100% total area
- One of four walls or full overhead area must be totally open, plus—one of remaining walls must have a fixed opening
- All outdoor fireplaces/fire tables require total natural ventilation of 50% open space
MINIMUM CLEARANCES TO COMBUSTIBLES
The clearances listed below are minimum distances unless otherwise stated.
A major cause of fires is failure to maintain required clearances (air space)
to combustible materials. It is of the greatest importance that this
decorative gas appliance be installed only in accordance with these
instructions.
Caution Requirements
The top, back and sides of the decorative gas appliance are defined by
standoffs. The metal ends of the standoff may NOT be recessed into combustible
construction.
WARNING
Fire hazard is an extreme risk
if these clearances (air space) to combustible materials are not adhered to.
It is of greatest importance that this decorative gas appliance be installed
only in accordance with these instructions.
PTO50, PTO80 or PTO100 Clearance Requirements
Clearances | Dimension | Measured From: |
---|---|---|
A:Back wall | 18″ (457mm) | Burner to back wall |
B:Sidewall | 17″ (432mm) | Burner to sidewall |
C:Ceiling | 45″ (1143mm) | Burner to Ceiling |
D:Unit Base | 1″(25mm) | Unit Base to Combustible |
El: Alcove Width
E2:Alcove Width (PT080)
E3:Alcove Width (PTO100)| 91″(2311mm)
121″ (3074mm)
141″ (3581mm)| Wall to Wall (Minimum)
F: Alcove Depth| 60″ (1524mm)| Front to Back Wall (Maximum)
Notes:| 0″| No Hearth Required
Clearances shown are to both combustible/non combustible material.
INNER FRAMING DIMENSIONS (REQUIRED)
NOTE:FRAMING MATERIAL NOT SUPPLIED
SIDE VIEW
PTO50
NOTE: Framing materials must be non-combustible when used within 5″ of
the unit.
Combustible framing materials may be used outside the 5″ clearance range.
Note: The PTO30 non combustible clearance is 4″, although when combining it
with a PTO50 to make a PTO80 the clearance will be 5″.
Finishing materials MUST be non-combustible. Consideration should be given to
weather / elements when choosing framing materials (ie. treated lumber, steel
stud). NOTE: PTO50 – Two (2) ventilation grills are required for all
enclosures. The ventilation grill(s) must be placed at either end as shown to
allow the air to circulate from one end to the other.
This is to alleviate moisture and allow for air to circulate. Minimum
recommended size 20″ sq (508 mm²) ea.
The ventilation grills must be located at the ends of the burner as shown.
NOTE: PTO80 – Four (4) ventilation grills are required for all enclosures.
The ventilation grill(s) must be placed at either end as shown to allow the
air to circulate from one end to the other.
This is to alleviate moisture and allow for air to circulate. Minimum
recommended size 20″ sq (508 mm²) ea.
The ventilation grills must be located at the ends of the burner as shown.
Regency Plateau® PTO50 Outdoor Gas Fireplace NOTE: PTO100 – Four (4)
ventilation grills are required for all enclosures. The ventilation grill(s)
must be placed at either end as shown to allow the air to circulate from one
end to the other.
This is to alleviate moisture and allow for air to circulate. Minimum
recommended size 20″ sq (508 mm²) ea.
The ventilation grills must be located at the ends of the burner as shown.
ENCLOSURE VENT INSTALLATION
PTO30/PTO50 – Two (2) ventilation grills are required for all enclosures.
The ventilation grill(s) must be placed at either end as shown to allow the
air to circulate from one end to the other. This is to alleviate moisture and
allow for air to circulate. Minimum recommended size 20″ sq (508 mm²) ea.
PTO60/PTO80/PTO100 – Four (4) ventilation grills are required for all
enclosures. Two (2) upper and two (2) lower ventilation grills are required
for all enclosures.
This is to alleviate moisture and allow for air to circulate. Minimum
recommended size: 20″ sq. (508 mm²) ea.
If using the grills offered by Regency (supplied), follow the instructions
noted below:
Frame the opening for the upper vent at 16″ x 1-1/4″ – secure the upper vent
to the framing with 6 screws.
Frame the opening for the lower vent at 8″ x 2-7/8″ – secure the lower vent
with 10 screws.
We highly recommend installing these upper (PTO60/PTO80/PTO100) and lower
grills (PTO30/PTO50/PTO60/PTO80/PTO100) at either end of the framed structure
to allow the air to circulate from one end to the other.
Note: If purchasing grills elsewhere, ensure the minimum recommended size
of 20″sq. (508 mm²) each is met.
PTO30/PTO50 Optional grills Includes 2 x 377-061 Lower vent (Kit part #
377-946)
PTO60/PTO80/PTO100 Optional grills Includes 2 x 377-061 Lower vent & 2 x
377-060 Upper Vent (Kit part # 377-948) Note: Finishing material can be
brought over the flange of the ventilation grills to ensure a clean look.
FINISHING
Side nailing strips are adjustable for material from a minimum of 1/2″ thick
up to a maximum of 2-3/8″ thick.
The finishing materials cannot extend beyond the height of the burner. Side
nailing strips are adjustable in 1/4″ or 1/8″ increments. Each hole on the
inside line is 1/8″, each hole on the outside line is 1/4″
Determine the thickness of the finishing material before adjusting the nailing
strips. FINISHING MATERIALS:
This burner is designed to be finished with non-combustible materials (ie.
tile, granite, marble, brick, etc.) with a minimum thickness of 1/2″ to a
maximum thickness of 2-3/8″. Important Note: Two (2) ventilation grills,
(PTO50), Four (4) ventilation grills (PTO80 & PTO100) are highly recommended
for all enclosures.
This is to alleviate moisture and allow for air to circulate.
Minimum recommended size : 20″ sq (508 mm ²) each.
The ventilation grills must be located at the ends of the burner.
OPTIONAL FINISHING TRIM
Optional finishing trim is not supplied with the PTO50 – if purchased, place
finishing trim on unit between unit and finishing material.
Note: Optional trim is not available for the PTO80 and PTO100.
PT050-NG11 SYSTEM DATA
Max. Supply Pressure| 14″ WC (3.49 kPa)
Min. Supply Pressure| 5″ WC (1.25 kPa)
Manifold Pressure| 3.5″ WC (0.87 kPa)
Manifold Pressure -Low| 1.6″ WC (0.40 kPa)
Orifice Size| #11 DMS
Minimum Input| 42,000 Btu/h (12.31 kW)
Maximum Input| 64,000 Btu/h (18.76 kW)
PT050-LP11 SYSTEM DATA
Max. Supply Pressure| 14″ WC (3.49 kPa)
Min. Supply Pressure| 11″ WC (2.73 kPa)
Manifold Pressure| 10″ WC (2.49 kPa)
Manifold Pressure-Low| 6.4″ WC (1.59 kPa)
Orifice Size| #42 DMS
Minimum Input| 49,000 Btu/h (14.36 kW)
Maximum Input| 62,000 Btu/h (18.17 kW)
NOTE:
The two PTO50s have a combined minimum input of 84,000 Btu – NG/ 98,000 Btu –
LP and max.
input of 128,000 Btu – NG / 124,000 Btu – LP. Care should be taken when sizing
the gas pipe due to the extremely high Btu of this unit.
HIGH ELEVATION
This unit is approved for altitude 0 to 4500 ft. (CAN/ CGA 2.17-M91).
GAS LINE
INSTALLATION
Since some municipalities have additional local codes it is always best to
consult with your local authorities and the CAN/CGA B149 installation code.
For USA installations follow local codes and/or the current National Fuel Gas
Code, ANSI Z223.1.
This comes with a gas flex attached to the inlet of the valve. We supply a ½”
(13 mm) flare x ½” (13 mm) male adaptor for the installer to connect to this
flex hose.
When using copper or flex connectors use only approved fittings. Always
provide a union so that gas lines can be easily disconnected for servicing.
Flare nuts for copper lines and flex connectors are usually considered to meet
this requirement.
NOTE: A shutoff / dante valve should be supplied in or near the unit (or
as per local codes) for ease of servicing this appliance.
IMPORTANT: Always check for gas leaks with a soap and water solution or
gas leak detector.
Do not use open flame for leak testing.
PILOT ADJUSTMENT
Periodically check the pilot flames. Correct flame pattern has two strong blue
flames:
1 flowing around the flame sensor and 1 flowing across the burner (it does not
have to be touching the burner). Note: If you have an incorrect flame
pattern, contact your Regency® dealer for further instructions.
Incorrect flame pattern will have small, probably yellow flames, not coming
into proper contact with the rear burner or flame sensor.
GAS PIPE PRESSURE TESTING
The appliance must be isolated from the gas supply piping system by closing
its individual manual shut-off valve during any pressure testing of the gas
supply piping system at test pressures equal to or less than 1/2 psig. (3.45
kPa). Disconnect piping from valve at pressures over 1/2 psig.
The manifold pressure is controlled by a regulator built into the gas control,
and should be checked at the pressure test point.
Note: To properly check gas pressure, both inlet and manifold pressures
should be checked using the valve pressure ports on the valve.
- Make sure the valve is in the “OFF” position.
- Loosen the “IN” and/or “OUT” pressure tap(s), turning counterclockwise with a 1/8″ wide flat screwdriver.
- Attach manometer to “IN” and/or “OUT” pressure tap(s) using a 5/16″ ID hose.
- Light the pilot and turn the valve to “ON” position.
- The pressure check should be carried out with the unit burning and the setting should be within the limits specified on the safety label.
- When finished reading manometer, turn off the gas valve, disconnect the hose and tighten the screw (clockwise) with a 1/8″ flat screwdriver.
Note: Screw should be snug, but do not over tighten.
886 S.I.T. VALVE
DESCRIPTION
- Manual high/low adjustment
- Pilot adjustment
- Outlet Pressure Tap
- Inlet Pressure Tap
- Pilot Outlet
- Main Gas Outlet
- Main Gas Inlet
AERATION ADJUSTMENT
The burner aeration is factory set but may need adjusting due to either the
local gas supply or altitude. Open the air shutter for a blue flame or close
for a more yellow flame.
Minimum Air Shutter Opening: Fully Closed NG 1/4″ LP See LP conversion
instructions (Steps 1-3 & 8) in this manual for aeration adjustment
instructions.
Note: Any damage due to carboning resulting from improperly setting the
aeration controls is NOT covered under warranty.
JOINING TWO UNITS END TO END
NOTE: Two PTO50s or a PTO50 and PTO30 can be assembled end to end.
You must purchase the two units individually.
- Remove the large stand off on the end of the unit from both PTO50s units – by removing 2 screws per side.
- Remove 22 screws (PTO50) or 9 screws (PTO30) in locations shown below to remove burner tray (remove from both units).
- Lift burner tray off-burner tube can remain in place.
- Line the two units up end to end. Screw fireboxes together (one from each side).
- Reinstall burner trays.
- Install units together into framing (refer to framing section). Secure in place with nailing strips.
Note: To balance the flame, the PTO30 manifold pressure will need to be
adjusted to the following:
PTO30-NG Natural Gas – 1.6″WC
PTO30-LP Propane – 8″WC
Refer to “Valve Assembly Replacement” in the PTO30 manual to access valve
regulator.
CONVERSION FROM NG TO LP
THIS CONVERSION MUST BE DONE BY A QUALIFIED GAS FITTER IF IN DOUBT DO NOT
DO THIS CONVERSION !!
Each Kit #646-969 contains one LP Conversion Kit
Conversion Kit Contains:
Qty. | Part # | Description |
---|---|---|
1 | 904-430 | Burner Orifice #42 |
1 | 904-529 | 5/32″ Allen Key |
1 | 908-528 | Red “LP” label |
1 | 911-009 | Hi/Lo conversion LP For 886 |
1 | 910-101 | Hi/Lo conversion LP For 886 |
1 | 918-590 | Decal “Converted to LP” |
1 | 919-767 | Instruction Sheet |
Turn the unit off and allow to cool to room temperature.
Turn off gas supply.
-
Remove glass crystals and log set, if installed.
-
2a. Locate and remove 22 screws to remove the burner tray. 2b. Remove 2 screws to remove the burner end (see below).
-
Remove 2 screws and slide burner tube to the left (away from the orifice) to remove.
-
Remove burner orifice with a 1/2″ wrench. Use another wrench to hold on to the elbow behind the orifice. Discard orifice.
Install new LP #42 burner orifice supplied with kit. -
Remove the wire clip below the pilot cap.
-
Pull off the pilot cap to expose the pilot orifice. Using a 5/32″ allen key, remove pilot orifice and replace with LP pilot orifice.
-
Re-install pilot cap.
-
Adjust air shutter to 1/4 inch open by loosening the screw on the air shutter.
Retighten screw after adjustment. -
Remove 8 screws on valve access cover.
-
Remove Hi/Lo pressure regulator by removing 2 screws as shown below.
Reverse steps to install LP pressure regulator. (Be sure diaphragm and spring are removed from the original regulator.) -
Attach the label “This unit has been converted to LP” near or on top of the serial # decal.
-
Replace yellow “NG” label with red “LP” label.
Make appropriate gas connections. -
Reverse Steps 1-6
-
Check all gas connections under normal operating pressure, for leaks,
with soapy water.
NOTE: If soap bubbles, this would indicate a gas leak. -
Check inlet and outlet pressures.
-
Check operation of flame control.
WALL SWITCH AND BATTERY INSTALLATION (INCLUDED WITH UNIT)
The unit comes with low voltage wire and a battery extension wire installed.
- Run supplied wire to desired location – to a maximum of 9 feet.
- Install supplied electrical box in desired location.
- Remove center knock out from electrical box and install strain relief (strain relief nut not required).
- Route low voltage wire and battery extension wire through the strain relief.
- Connect low voltage wire to supplied switch, fasten switch to right side of electrical box (polarity not important).
- Install supplied 4-AA batteries into the battery holder. Using velcro install battery holder to the backside of the battery compartment door. Connect battery terminal.
- Using silicone, completely seal strain relief to protect from water or moisture.
- Place supplied gasket on top of electrical box.
- Fasten cover to electrical box using supplied screws.
- Place switch in
position until fi nal installation is complete.
WALL SWITCH AND BATTERY INSTALLATION FOR TWO UNITS (INCLUDED WITH UNIT)
NOTE: PTO80 is a PTO50 and PTO30 assembled end to end PTO100 is two PTO50
units assembled end to end.
Note: Each unit comes with a wall switch. However, only one wall switch
is required. The 2nd switch can either be discarded or saved as a spare part.
The units come with a low voltage wire and a battery extension wire installed
on each burner.
-
Run supplied wire to desired location – to a max. of 9 feet for both burners.
-
Install supplied electrical box in desired location.
-
Remove center knock out from electrical box and install strain relief (strain relief nut not required).
-
Connect both sets of low voltage wires together from each burner – white with white and black with black.
-
Route low voltage wires and battery extension wire through the strain relief.
Note: Ensure the battery extension wires are approximately 8″ in length inside the electrical box. This excess will ensure ease of battery replacement and servicing in the future. -
Attach low voltage wires to the switch – ensure to attach on the right side of the switch. This will make it easier to remove the 2nd battery terminal when replacing batteries. Fasten switch to right side of electrical box as shown below.
-
Install 4- AA batteries into each battery terminal. Ensure correct polarity. Slide the fi rst battery terminal all the way to the right – until it is next to the switch.
The 2nd battery terminal can be attached to the battery cover with the supplied velcro. -
Using silicone, completely seal strain relief to protect from water or moisture.
-
Place supplied gasket on top of electrical box.
-
Fasten cover to electrical box using supplied screws.
-
Place switch in OFF position until fi nal installation is complete.
WARNING: Failure to position the parts in accordance with these diagrams
or failure to use only parts specifically approved with this appliance may
result in property damage or personal injury.
OPTIONAL HARD WIRE KIT INSTALLATION
A hard wire kit is available for this unit as an option, to hard wire this
appliance, a qualified electrician must remove the cord connection, and wire
the appliance directly to the household wiring.
This appliance must be electrically connected and grounded in accordance with
local codes, if hard wired.
In the absence of local codes, use the current CSA C22.1 CANADIAN ELECTRICAL
CODE in Canada or the current ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the
United States.
WARNING!
- USE ONLY A GROUND FAULT INTERRUPTER (GFI) PROTECTED CIRCUIT WITH THIS OUTDOOR GAS APPLIANCE .
- ENSURE THAT ALL POWER SOURCES HAVE BEEN SHUT OFF PRIOR TO BEGINNING ANY ELECTRICAL WORK.
- DO NOT USE THIS APPLIANCE IF ANY PART HAS BEEN UNDER WATER.
- CALL A QUALIFIED SERVICE TECHNICIAN IMMEDIATELY TO HAVE THE APPLIANCE INSPECTED FOR DAMAGE TO THE ELECTRICAL CIRCUIT.
- RISK OF ELECTRICAL SHOCK OR EXPLOSION. DO NOT WIRE 110V TO THE VALVE OR TO THE APPLIANCE WALL SWITCH.
- INCORRECT WIRING WILL DAMAGE CONTROLS AND IS NOT COVERED BY THE WARRANTY.
- ALL WIRING SHOULD BE DONE BY A QUALIFIED ELECTRICIAN AND SHALL BE IN COMPLIANCE WITH LOCAL CODES. IN THE ABSENCE OF LOCAL CODES, USE THE CURRENT CSA22.1 CANADIAN ELECTRIC CODE IN CANADA OR THE CURRENT NATIONAL ELECTRIC CODE ANSI / NFPA NO. 70 IN THE UNITED STATES.
Important :This electrical box must be located within 10 feet of the
burner(s) as the AC adaptor is 10 feet long and will not reach the DC supply
wire connection if any farther.
Note (PTO30/PTO50 only): If 2 burners are used, an additional AC adapter will
be required to power the second burner.
The 4 AA batteries do not need to be installed if using the AC adaptor. The
batteries would only be required in the event that 120V power is lost.
SHUT OFF GAS AND ELECTRICAL SUPPLY BEFORE STARTING THIS INSTALLATION.
-
Install electrical box into the outer box with 4 screws (Diagram 1).
-
Depending on which side (or conduit size) the electrical outlet will be installed, remove the corresponding knockouts in the outer box and electrical box to allow access for the conduit wiring (supplied by others) (Diagram 1).
ALL WIRING SHOULD BE DONE BY A QUALIFIED ELECTRICIAN -
Install 4 screws into existing holes in the interior if using the optional framing kit in locations shown in the diagram below. Keep screws loose–do not tighten.
NOTE: If the optional framing is not used the outer box can be installed into conventional framing. See Step 14. In the diagram below the outer box is installed. To install the outer box, line up the keyholes on the box with corresponding screws (installed in previous step) on the framing kit. When the box is in position, tighten the screws. (PTO30/PTO50 only). -
Run the conduit to the electrical box through the knockout and complete the wiring of the electrical to the GFI circuit supplied with the kit. Once electrical wiring is complete,Secure both the GFI circuit and white blanking plate to the electrical box using 2 screws each.
-
Plug in the supplied AC adaptor and run the wire through the bottom of the outer box, be sure to use a grommet to protect the wire.
-
Run the AC adaptor wire from the recently installed electrical box, to the back of the unit end.
-
Attach the AC adaptor to the DC supply wire. Secure wire using a strain relief (see enclosed picture). Reinstall the valve cover plate (reverse Step 6).
-
Remove the valve cover plate on side of unit to expose the DC supply wire by removing 6 screws (PTO30/PTO50/HZO60 only)
NOTE: The valve cover plate should be removed prior to being installed into the framing kit or framing in general for ease of access to these 6 screws. This would also apply when reinstalling the valve cover plate. -
HZO42/HZO60 only – Note: Remove glass windshield(s) if installed – Remove the front access panel by lifting up and out.
-
HZO42/HZO60–Remove the burner tray by lifting up and out. HZO42 only- remove 6 screws in locations shown below to access DC supply.
-
Locate the ‘DC supply’ wire on the wiring harness,the wire will be clearly marked ‘DC supply’. See ‘AC Adaptor Install’ in the manual.
-
Secure protective cover with lid to the receptacle box with 4 screws.
-
Install cover onto outer box.
-
Turn on gas and electrical supply and test unit.
-
PTO100 Only:
If a second AC adaptor is required to power a second burner, repeat steps 5-9. -
Installing the outer box into conventional framing:
Framed opening, if not using steel stud framing kit.
Note: Finished materials would apply to both if using the steel stud kit
or framing using other materials.
Additional studs should be placed anywhere in this area to be able to secure
finished materials. Framed opening should be aminimum of 11 3/8″.
The front outer cover may also be covered with finishing materials if desired.
Ensure that the outer cover when using finished materials, that it may be
removed if access is ever required to the GFI circuit.
WARNING: Failure to position the parts in accordance with these diagrams
or failure to use only parts specifically approved with this appliance may
result in property damage or personal injury.
AC ADAPTOR NSTALLATION
A hard wire kit is available for this unit as an option (see hard wire kit
instructions), to hard wire this appliance, a qualified electrician must
remove the cord connection, and wire the appliance directly to the household
wiring.
This appliance must be electrically connected and grounded in accordance with
local codes, if hard wired.
In the absence of local codes, use the current CSA C22.1 CANADIAN ELECTRICAL
CODE in Canada or the current ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the
United States.
WARNING!
- USE ONLY A GROUND FAULT INTERRUPTER (GFI) PROTECTED CIRCUIT WITH THIS OUTDOOR GAS APPLIANCE .
- ENSURE THAT ALL POWER SOURCES HAVE BEEN SHUT OFF PRIOR TO BEGINNING ANY ELECTRICAL WORK.
- DO NOT USE THIS APPLIANCE IF ANY PART HAS BEEN UNDER WATER.
- CALL A QUALIFIED SERVICE TECHNICIAN IMMEDIATELY TO HAVE THE APPLIANCE INSPECTED FOR DAMAGE TO THE ELECTRICAL CIRCUIT.
- RISK OF ELECTRICAL SHOCK OR EXPLOSION. DO NOT WIRE 110V TO THE VALVE OR TO THE APPLIANCE WALL SWITCH.
- INCORRECT WIRING WILL DAMAGE CONTROLS AND IS NOT COVERED BY THE WARRANTY.
- ALL WIRING SHOULD BE DONE BY A QUALIFIED ELECTRICIAN AND SHALL BE IN COMPLIANCE WITH LOCAL CODES. IN THE ABSENCE OF LOCAL CODES, USE THE CURRENT CSA22.1 CANADIAN ELECTRIC CODE IN CANADA OR THE CURRENT NATIONAL ELECTRIC CODE ANSI / NFPA NO. 70 IN THE UNITED STATES.
Important: Electrical box must be located within 10 feet of the burner(s) as
the AC adaptor is 10 feet long and will not reach the DC supply wire
connection if any farther.
The 4 AA batteries do not need to be installed if using the AC adaptor. The
batteries would only be required in the event that 120V power is lost.
-
Remove the valve cover plate on side of unit to expose the DC supply wire by removing 6 screws tooltip
NOTE: The valve cover plate should be removed prior to being installed into the framing kit or framing in general for ease of access to these 6 screws. This would also apply when reinstalling the valve cover plate. -
Locate the ‘DC supply’ wire on the wiring harness,the wire will be clearly marked.
-
Run the AC adaptor wire from the recently installed electrical box, to the back of the unit end, connect the AC Adaptor with the DC supply wire in the previous step.
-
Attach the AC adaptor to the DC supply wire. Secure wire using a strain relief ( see enclosed picture) Reinstall the valve cover plate (reverse Step 2).
-
Plug the AC adaptor into a grounded fault interrupter (GFI) protected circuit.
-
Turn on gas and electrical supply and test unit.
PTO50 DRAIN INSTALLATION (RECOMMENDED)
Although this decorative gas appliance is designed to operate outdoors safely,
rain and other sources of moisture may enter the burner area, which will cause
water to collect inside the base of the unit.
NOTE: When two PTO50s are joined together, installation of 4 drains is
required (two per unit).
To prevent excessive water collection, the installer should provide a way to
drain the water from the base of the unit by building or installing a water
collector before positioning the decorative gas appliance in its location.
INSTALLATION INSTRUCTIONS
-
Remove 4 screws (2 each side) to remove the bracket from the bottom of the burner.
-
On the exposed drain hole (see location below), install a PVC 3/4″ threaded coupling reducer going from the top of the pan, down through the hole.
Apply a silicone-based sealant around the base and threads before installation. Cut notches into the top of the coupling reducer to prevent water pooling. -
Holding the reducer coupling with a wrench, thread a 90° PVC elbow (from the underside of the unit) to the reducer until it is tight to the metal.
-
Reinstall bracket from Step 1.
-
Repeat steps 1-4 on bracket at other end of burner.
-
Apply a silicone based sealant to the bracket (along all edges).
Note: To assure proper drainage, the decorative gas appliance must be installed on a leveled surface -
Add additional piping to route the drain to an appropriate location.
NOTE: Install two drains on both burners when two units are joined together (four total).
WARNING: Failure to position the parts in accordance with these diagrams
or failure to use only parts specifically approved with this appliance may
result in property damage or personal injury.
PTO50 WIRING DIAGRAM
This appliance does not require a 120V A.C. supply for operation.
NOTE: 4 AA batteries must be installed in the battery pack to operate the
burner switch. Do not use a 9 volt battery. The appliance, when installed,
must be electrically grounded in accordance with local codes, or in the
absence of local codes with the National Electrical Code, ANSI/NFPA 70, if
applicable.
PTO100 WIRING DIAGRAM
(TWO PTO50S ASSEMBLED END-TO-END) GLASS CRYSTAL / BASALT VOLCANIC
STONES INSTALLATION
Evenly spread the Glass Crystals/Firebeads and optional Basalt Volcanic Stones
over the burner. Ensure the crystals/beads (or stones) do not overlap too much
as this will effect the flame pattern.
IMPORTANT NOTE:
Only the supplied approved Glass Crystals/Firebeads and Basalt Volcanic stones
are to be used with these fireplaces. Use of any other type of glass crystals,
beads, or stones can alter the unit’s performance, any damage caused by the
use of any unapproved glass or stones will not be covered under warranty.
When using Basalt Volcanic Stones DO NOT cover pilot light that lead to pilot
flame.
Do not add Basalt Volcanic Stones when using driftwood log set.
BURNER PACKAGES
Unit| Glass Crystals/Firebeads| *Glass Crystals/Firebeads + Volcanic stones¹
PTO50| 15lbs| 10lbs glass/beads + 2 boxes stones- recommended
PTO80| 25lbs| 15lbs glass/beads + 3 boxes stones- recommended
PTO100 (2 x PTO50)| 30lbs| 20lbs glass /beads+ 4 boxes – recommended
NOTE: * Glass Crystals/Firebeads are available in 5lb bags.
¹ Glass Crystals/Firebeads to be installed on the burner prior to installing
stones.
Basalt Volcanic Stones are measured by weight not quantity. Each bag contains
15 lbs of stones, however the exact quantity and size vary.
Sizes vary between 2″ – 3″
- Start pouring Crystals/Firebeads on one end of the burner.
- Work Crystals/Firebeads to other end of the Burner. Base and burner tube should not be visible when crystals are spread out.
- Work Crystals/Firebeads downwards to front edge of top edge of burner.
- Basalt Volcanic Stones shown spread evenly over the burner and crystal base.
- Ensure Crystals/Firebeads do not block the front of the pilot hood and flame to light the burner.
NOTE: Correct final glass installation of Crystals/Firebeads as shown in
step 2 and 3.
The Burner should not be visible when the flame is out.
NOTE: Basalt Volcanic Stones are NOT to be placed anywhere on the Pilot
assembly area.
Glass Crystals/Firebeads to be installed on the burner prior to installing
stones.
OPTIONAL LOG SET INSTALLATION
NOTE: PTO50 requires 2 log sets and when two PTO50s are assembled end to
end (PTO100), 4 log sets are required.
PTO80 (PTO50 + PTO30 assembled end to end) requires 3 log sets.
Read the instructions below carefully and refer to the images.
If any of the Logs/Twigs are broken, do not use the unit until they are
replaced.
Broken Logs/Twigs can interfere with pilot operation.
Install 15lbs (PTO50) / 25lbs (PTO80) /30lbs (PTO100) of glass crystals or
firebaads on the burner (follow glass crystal or firebead instruction sheet)
before installing logs.
Improper positioning of the Logs/Twigs may create carbon buildup and can alter
the unit’s performance which is not covered under warranty.
The PTO50 uses 2 Log/Twig Sets (#326-930), both contain the following pieces:
Description
Log/Twig A
Log/Twig B
Log/Twig C
Log/Twig D
Log/Twig E
Log/Twig F Two identical log sets are installed on the right and left sides of
the burner and mirror one another. After installing each Log on one side of
the burner—install the duplicate Log from the second set to mirror its mate.
- Install Log/Twig A on the right side of the burner, orient the Log/Twig in the same way and in a similar location on the right side of the burner as shown in Diagram 2.
- Install Log/Twig A on the left side of the burner, orient the Log/Twig on the left side of the burner to mirror Log A on the right—as shown in Diagram 3.
- Install Log/Twig D on the left side of the burner, orient Log/Twig D across Log/Twig A in the same way and in a similar position as shown in Diagram 4.
- Install Log/Twig D on the right side of the burner, orient Log/Twig D to mirror Log D installed on the left as shown in Diagram 5.
- Install Log/Twig E on the left side of the burner, orient Log/Twig E across Log/Twig D in the same way and in a similar position as shown in Diagram 6.
- Install the opposite Log/Twig E orient Log/Twig E across Log/Twig D in the same way and similar position as shown in Diagram 7. (Mirrors Log E from previous step).
- Install Log/Twig B on the left side, orient Log/Twig B in the same way and in a similar position as shown in Diagram 8.
- Install the opposite Log/Twig B on the right side of the burner , orient Log/Twig B in the same way and in a similar position as shown in Diagram 9 (mirror Log B as installed on the left side).
- Install Log/Twig C on the left side of the burner, orient Log/Twig C in the same way and in a similar position as shown in Diagram 10
- Install the opposite Log/Twig C on the right side of the burner, orient Log/Twig C in the same way and in a similar position as shown in Diagram 11 (mirror Log C as installed on the left side).
- Install Log/Twig F on the left side of the burner, orient Log/Twig F in the same way and in a similar position as shown in Diagram 12.
- Install the opposite Log/Twig F on the right side of the burner, orient Log/Twig F in the same way and in a similar position as shown in Diagram 13 (mirror Log F as installed on the left side).
- Completed install shown below.
WARNING: Failure to position the parts in accordance with these diagrams
or failure to use only parts specifically approved with this appliance may
result in property damage or personal injury.
OPTIONAL GLASS SURROUND/WINDSHIELD INSTALLATION PTO50
4 Piece Glass Surround
PTO 50
Part No 647-932
Overall Dimensions: 58-15/16″ long x 16-5/16″ wide x 5-5/16″ high
- Remove metal fasteners from the corner brackets.
- Assemble the 4 pieces of the glass surround/windshield and fasten together with 4 corner top brackets and supplied nylon fasteners as shown below.
- Using a flat screwdriver, secure 4 top corner brackets with nylon fasteners in each corner, bracket should be flush with the top of glass as shown below.
- 4a. After the 4 top brackets are installed – flip over and place on a soft surface, to install the 4 bottom brackets. 4b. Use supplied spacer tool to determine where the bottom bracket should be placed and secured.
- Secure bottom corner brackets with nylon fasteners in each corner.
- Flip the glass back over and place on a soft surface. The glass is now right side up. The glass should be raised up 1/2″ in bracket as shown below.
- Place assembled glass surround/windshield on table top – ensure glass is centered on the table top. Once in correct position, lift up one end, apply double sided tape that has been cut to size, to the bottom of the brackets. Repeat process on other end. Press down firmly from to secure glass surround/windshield in position. Use care not to scratch surfaces.
OPTIONAL GLASS SURROUND/WINDSHIELD INSTALLATION PTO100
6 Piece Glass Surround
NOTE: Due to the size/weight of this glass barrier–to avoid any breakage,
have 2 people available to complete this installation.
PTO 100 (2 x PTO50)
Part No 647-942
Overall Dimensions: 116-1/2″ long x 16-5/16″ wide x 5-5/16″ high
- Remove metal fasteners from the corner brackets.
- Assemble the 3 pieces of the glass surround/windshield.
- Using a flat head screwdriver secure the 2 corner brackets with the nylon fasteners in each corner. The corner brackets should be flush with the top of the glass..
- 4a. After the 2 top brackets are installed–gently flip over both sides over and place on a soft surface, to install the 2 bottom brackets on each side. 4b. Use supplied spacer tool to determine where the bottom bracket should be placed and secured.
- Secure corner brackets with nylon fasteners in each corner.
- Flip both section of glass over again and place on a soft surface. The glass is now right side up. The glass assembly should be sitting up 1/2″ in bracket, away from table top as shown below.
- Set the mid connector brackets in between the 2 assembled glass windshields horizontally as shown below. Lift each end independently and slide into position in the bracket. When the tops of both sections are even, tighten the 2 Phillips head screws located on the mid connector. Maintain the 1/2″ gap between the glass and the table top throughout the glass surround. Use the supplied jig to support the 2 glass sections when installing the Mid connector bracket-this will keep the 2 glass sections level
- Place assembled glass surround/windshield on table top – ensure glass is centered around burner. Once in correct position, carefully lift up one end, apply double sided tape that has been cut to size, to the bottom of the corner brackets. Repeat process on other end. Press down fi rmly from to secure glass surround/windshield in position.Use care not to scratch surfaces.
- Use the polyester weather cover when not operating the appliance by sliding the cover over the glass surround on all 4 corners. Never operate the appliance with the polyester cover in place. This cover must be removed when the appliance is in use.
ASSEMBLY INSTRUCTIONS FOR A STEEL STUD
TABLE FRAMING KIT FOR PTO50
Follow these instructions to construct a steel stud table for the PTO50
burner; Overall dimensions = 24″ W x 24″ H x 69″ L.
**Non-combustible fi nishing board not supplied with kit. Board may be
purchased at your local hardware/building supply store.
Tools Required
1 power drill
+ #2 phillips bit|
1 hand
2 screwdriver (Phillips)|
1 level|
1 tape measure|
KIT CONTENTS:
Top / Bottom| (A) x 2
Vertical Supports – Corner| (B) x 4
Vertical Supports – Inner| (B) x 6
Vertical Supports – Outer| (B) x 4
Wafer Screws| 80
Vent (377-060)| 2 x Upper
Vent (377-061)| 2 x Lower
Note: For the 100″ burner – Four (4) ventilation grills are required for all
enclosures when joining two PTO50s together.
This is to alleviate moisture and allow for air to circulate. Minimum
recommended size 20″sq (508mm²) ea.
The ventilation grills must be located at the ends of the burner in locations
shown above.
- Position each corner vertical support on lower frame and secure with four (4) screws each.
- Place top frame onto corner vertical supports and secure to each support with four (4) screws.
- Install six (6) inner vertical supports – secure each support with two (2) screws to top frame and two (2) screws to bottom frame.
- Install four (4) outer vertical supports – secure each support with two (2) screws to top frame and two (2) screws to bottom frame.
ASSEMBLY INSTRUCTIONS FOR A STEEL STUD
TABLE FRAMING KIT FOR PTO100
Follow these instructions to construct a steel stud table for the PTO100
burner (2 x PTO50 assembled end to end); 2 PTO50 framing kits are required to
complete this assembly.
Overall dimensions = 24″ W x 24″ H x 119″ L.
**Non-combustible fi nishing board not supplied with kit. Board may be
purchased at your local hardware/building supply store.
Tools Required
1 power drill
+ #2 phillips bit|
1 hand #2 screwdriver (Phillips)|
1 level|
1 tape measure|
KIT CONTENTS (646-900×2):
Top / Bottom| (A) x 4
Vertical Supports – Corner| (B) x 8
Vertical Supports – Outer| (B1) x 8
Vertical Supports – Inner| (B2) x 12
Wafer Screws| 160
Vent (377-060)| 4 x Upper
Vent (377-061)| 4 x Lower
Note: For the 100″ burner – Four (4) ventilation grills are required for
all enclosures when joining two PTO50s together.
This is to alleviate moisture and allow for air to circulate. Minimum
recommended size 20″sq (508mm²) ea.
The ventilation grills must be located at the ends of the burner in locations
shown above.
-
Identify all 4 Part As from both kits. Cut along the perforation on each set so the modifi ed tops and bottoms will be opposing one another as shown below.
-
Position each corner vertical support (Part B) on lower frame and secure with four (4) screws each.
NOTE: Use the new holes on the base for the vertical supports closest to the centre. -
Place top frame (Part A) onto corner vertical supports and secure to each vertical support (Part B) with four (4) screws.
-
Install six (6) inner vertical supports (B2 )- secure each support with two (2) screws to top frame and two (2) screws to bottom frame.
-
Install four (4) outer vertical supports (B1) – secure each support with two (2) screws to top frame and two (2) screws to bottom frame.
-
Repeat Steps 2-5 on the opposing 1/2 section of the frame.
-
Bring the opposing assembled framing sections together and join with 4 screws through both centre (Part Bs) on each side..
OPERATING INSTRUCTIONS
- Read and understand these instructions before operating this appliance.
- Check to see that all wiring is correct and enclosed to prevent possible shock.
- Check to ensure there are no gas leaks.
- Verify log placement. If the pilot cannot be seen when lighting the unit, the logs have been incorrectly positioned.
- The unit should never be turned off, and on again without a minimum of a 60 second wait.
LIGHTING PROCEDURE
- Turn on ON/OFF switch.
- After approximately 4 seconds the spark ignition system will spark for 60 seconds to light the main burner.
- The unit will turn on.
Note: The first try for ignition will last approximately 60 seconds. If there is no flame ignition (rectification) the board will stop sparking for approximately 35 seconds. After wait time, the board will start second try for ignition by sparking for approximately 60 seconds. If there is still no positive ignition the board will go into lock out.
SHUTDOWN PROCEDURE
- Turn ON/OFF switch.
- If service is to be performed – you must disconnect power to the unit, by removing the battery pack.
The system will need to be reset as follows:
a. Turn the system off using ON/OFF switch.
b. After approximately 2 seconds turn on ON/ OFF switch.
c. Unit will repeat step 2.
FIRST FIRE
The first fire in your decorative gas appliance is part of the paint curing
process. To ensure that the paint is properly cured, it is recommended that
you burn your decorative gas appliance for at least one (1) hours the first
time you use it.
When first operated, the unit will release an odour caused by the curing of
the paint, the burning off of any oils remaining from manufacturing.
DO NOT ATTEMPT TO CLEAN THE GLASS WHILE IT IS HOT.
COPY OF LIGHTING PLATE INSTRUCTIONS
The lighting plate is located on the underside of the table top on the unit.
Maintenance
MAINTENANCE INSTRUCTIONS
-
Always turn off the gas valve and unplug the batteries before cleaning. For relighting, refer to lighting instructions. Keep the burner and control compartment clean by brushing and vacuuming at least once a year. When cleaning the logs, use a soft clean paint brush as the logs are fragile and easily damaged.
-
Clean off leaves etc. before burning.
-
Clean appliance with a damp cloth (never when unit is hot). Never use an abrasive cleaner. The glass should be cleaned with a outdoor decorative gas appliance glass cleaner.
-
Hand and finger marks should be cleaned off with a soft cloth and a stainless steel cleaner. Most stainless steel cleaners leave a film/ residue on the surface of the panels. Use an ammonia based cleaner (ie. glass cleaner) to remove this film before applying heat to the unit.
Failure to do this will result in burn stains on panels which you will be unable to remove. -
The heater is finished in a heat resistant paint and should only be refinished with heat resistant paint. Regency® uses StoveBright Paint – Metallic Black #6309 (Part #938-110).
-
Make a periodic check of burner for proper position and condition. Visually check the flame of the burner periodically, making sure the flames are steady; not lifting or floating. If there is a problem, call a qualified service person.
-
Do not use this appliance if the valve and/or electronic components have been or are submerged under water. Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system and any gas control which has been under water. This is not covered under the terms of the warranty policy.
-
Verify operation after servicing.
VALVE ASSEMBLY REPLACEMENT
Turn the unit off and allow to cool to room temperature.
- Turn off gas supply
- Remove the pilot shield.
- Remove glass crystals and log set, if installed.
- Locate and remove 22 screws to remove the burner tray.
- Lift burner tray off.
- Remove 2 screws and slide burner tube to the left (away from the orifice) to remove.
- Remove 8 screws on valve access cover.
- Turn off gas supply and remove flex connection at valve.
- Remove orange EV1 wire and ground wire connected to the gas valve.
- Remove green EV2 wire connected to the gas valve.
- Remove 10 screws securing valve assembly.
- Lift valve assembly up and out.
- Remove both yellow/green ground wires from valve and valve bracket.
- Replace valve assembly gasket if necessary.
- Rotate HI/LO modulating valve all the way to the left for HI position.
- Install new valve assembly and reverse steps 11-1.
- Test gas connections for leaks.
GAS MAINTENANCE
Recommended Annual Routine Maintenance for Gas Fireplaces, Stoves and Inserts
In order for your Regency appliance to continue to provide comfort to your
home periodic maintenance must be performed to ensure it is operating at peak
efficiency. The items in the list should be checked by a licensed gas service
technician during the annual service check.
Your unit may require more frequent maintenance checks if you notice any
changes in how it operates. Operational changes to look for can include, but
are not limited to, extended start up time, increased fan noise,
residue/carbon build up, white build up on the glass/firebox, increased
operating noise etc. Should any of these or other conditions arise,
discontinue use and schedule a service check with your local licensed gas
technician. The list below shows items your licensed service technician will
need to check and service at least annually.
Clean
-
Glass
-
Interior bricks / panels
-
Burner ports & burner air shutter
-
Fan blades
-
Log set
-
Pilot orifices
-
Pilot hood (change as needed)
-
Flame sensor (electronic ignition models)
-
Flame electrode
-
Burner orifice
-
Thermocouple (millivolt models)
-
Thermopile (millivolt models)
Gas Leak Tests -
Check main gas line connection to valve
-
Check shut off valve connections
-
Check connection at gas valve outlet
-
Check connection at main burner orifice
-
Check pilot fuel line at valve and at pilot assembly
Inspect
- Pilot assembly
- Burner
- Pressure relief gaskets/doors
- Flue connector gasket if present
- Door seal
- Firebox
- Venting
- Batteries (remote handheld, remote receiver, DC sparker, change as needed)
- Burner media (change as needed)
- Air shutter setting
- Wiring
Check
- Voltage on thermocouple/thermopile (millivolt models)
- Ohms reading on flame sense (electronic ignition models)
- Inlet/outlet fuel pressures as per rating plate
- Voltage/ohms readings on gas valve
- Ohms reading to on/off switch circuit (Milivolt models)
Parts list
PARTS
1 | 647-574/P | Valve Assembly – NG |
---|---|---|
1 | 647-576/P | Valve Assembly – LP |
2 | 911-004 | Valve Only NG 886 SIT IPI 0.886.002 |
2 | 911-005 | Valve Only LP 886 SIT IPI 0.886.003 |
3 | 911-276 | Pilot Assembly IPI NG 2 Flame 0.199.067 |
3 | 911-007 | Pilot Assembly IPI LP 2 Flame |
9 | 905-012 | Burner Orifice #11 NG |
9 | 904-430 | Burner Orifice #42 LP |
10 | 911-265 | Ignition Control Board (DFC) SIT IPI 0.584.622 |
11 | 911-037 | Flame Sensor 0.915.905 |
12 | 911-038 | Flame Electrode 0.915.020 |
13 | 910-432 | Novasit Pilot Tubing With Nuts |
14 | 911-039 | Two Way Pliot Hood |
15 | 911-137 | Pilot Hood Clip |
16 | 647-519 | Pilot Shield ( Each) |
17 | 646-525 | Burner Tube Assembly – NG/LP |
19 | 646-030 | Stainless Steel Burner Tray |
20 | 377-054 | Drainage Bracket |
21 | 646-032 | Nailing Strips (Each) |
22 | 377-047 | Valve Side Cover Plate |
23 | 377-048 | Pilot Shield Support Bracket |
24 | 377-087 | Offset Bracket |
25 | 377-024 | Burner Tube Support (Each) |
26 | 377-052 | Component Top Cover Plate |
30 | 646-936 | Inner Trim Stainless Steel PT050 |
N/S = Not shown | ||
N/S | 911-008 | Regulaby – NG For 886 SIT .907.016 |
N/S | 911-009 | Regulator – LP For 886 SIT 907.014 |
N/S | 910-036 | Orifice SIT Pilot – NG #51 977.165 |
N/S | 910-101 | Orifice SIT Pilot – LP #35 977.168 |
N/S | 911-013 | Valve Wiring Harness With IPI/CPI Switch 0.584.912 |
N/S | 911-019 | On/Off Switch Wire |
N/S | 911-086 | Wire 9 Volt Battery Extension |
N/S | 904-529 | Men Key 5/32 Long |
N/S | 846-698 | Gasket Silicone Sponge 3/16″ x 1/2″ (12′) (260350) |
N/S | 908-529 | Label Natural Gas |
N/S | 908-528 | Label Propane Red |
N/S | 904-687 | Connector Clamp 3/8 CI-804 |
N/S | 911-018 | Holder Battery W/9V Snap 4 Cell Stack AA |
N/S | 932-012 | Tubing SS Flexible 3/8 x 12 inch |
N/S | 904-629 | Fitting Elbow 90 Degree Forged (Valve Outlet End) |
N/S | 904-600 | Fitting Elbow 90 Degree (Burner Orifice End) |
N/S | 904-899 | Fitting Straight Adaptor 1/8 Pipe MxF1.515in. (Burner Orifice |
End)
N/S| 904-658| Inlet Flex Line Gas SS Steel 24 inch
N/S| 911-087| Double Gang Front Cover
N/S| 911-088| Double Gang Box Grey
N/S| 910-363| Wall Switch White
N/S| 910-179| Plastic Snap Bushing 3/4″ (Hardwire Kit)
N/S| 911-231| Electric Duct Plastic Cover (Hardwire Kit)
N/S| 911-232| GFCI Outlet 15 Amp 125 Volt Duplex (Hardwire Kit)
N/S| 911-233| Blank Adaptor Plate White (Hardwire Kit)
N/S| 911-088| Box Switch Rectangular Two Gang (Hardwire Kit)
N/S| 911-090/P| Power Adaptor AC/DC N 0.584.851 (Hardwire Kit)
N/S| 910-178| Grommet Strain Relief (Hardwire Kit)
NOTE: Two PTO50s can be joined end to end = PTO100
A PTO50 can be joined to a PTO30 = PTO80
N/S | 646-900 | Steel Stud Framing Pkgd PTO50 |
---|---|---|
N/S | 646-934 | Burner Cover PTO50 |
N/S | 646-950 | Hardwire Kit PTO50 |
N/S | 646-969 | Conversion – LP PTO50 |
N/S | 326-930 | Ceramic Log Set Outdoors |
N/S | 946-775 | Fireglass Black Reflective 1/4in. 5Lb Pkg |
N/S | 946-776 | Fireglass Copper 1/4 in. 5Lb Pkg |
N/S | 946-777 | Fireglass Starfire 1/4 in. 5Lb Pkg |
N/S | 946-739 | Fireglass Black 1/4 in. 5Lb Pkg |
N/S | 946-740 | Fireglass Sangria Luster 1/4 in. 5Lb Pkg |
N/S | 946-741 | Fireglass Glacier Ice 1/4 in. 5Lb Pkg |
N/S | 946-742 | Fireglass Carmel Luster 1/4 in. 5Lb Pkg |
N/S | 377-946 | Ventilation Grill Kit – 2 pieces (1 set) |
N/S | 377-948 | Ventilation Grill Kit – 4 pieces (2 sets) |
31 | 647-932 | Wind Shield Glass Surround PTO50 (complete) |
---|---|---|
32 | 647-942 | Wind Shield Glass Surround PTO100 (complete) |
35 | 948-053 | Nickel Connector 2-Way 90 Deg. 3/8 in. Glass (PTO50/PTO100) |
36 | 940-487/P | Tempered Glass Sides (Each) 5″ X 57 1/4″ (PTO50/PTO100) |
37 | 940-532/P | Tempered Glass Sides (Each) 5″ X 11 1/8 ” (PTO50/PTO100) |
38 | 904-952 | Nylon Screws (Each) |
39 | 948-086 | Nickel Connector 2-Way Straight. 3/8 in. Glass (PTO100) |
N/S | 646-046 | Jig PTO100 Wind Shield Glass Surround |
N/S | 376-026 | Spacer Glass Bracket Plateau |
N/S | 646-048 | Polyester Cover Black (PTO50) |
Warranty
Limited Warranty
FPI Fireplace Products International Ltd. (for Canadian customers) and
Fireplace Products U.S., Inc. (for U.S.
customers) (collectively referred to herein as “FPI”) extends this Limited
Warranty to the original purchaser of this appliance provided the product
remains in the original place of installation. The items covered by this
limited warranty and the period of such coverage is set forth in the table
below.
Some conditions apply (see below).
The policy is not transferable, amendable or negotiable under any
circumstances.
Outdoor Gas Products | Component Coverage | Labor Coverage |
---|---|---|
2 years | 1 year | 1 year |
Burner tube assembly
Valve assembly
Pilot assembly
Flame sensor/Spark electrode| ✓| | ✓
Ignition Control Boards| ✓| | ✓
Wiring/Switches/Battery Pack/Batteries| ✓| | ✓
Pilot Tube/Burner and Pilot Orifices| ✓| | ✓
All hardware including wheels and rubber feet| ../| | ✓
Weather covers| V| | ✓
Thermocouple| | ✓| ✓
Electrical components| | ✓| ✓
Tempered Glass| | ✓| ✓
All media| | ✓| ✓
Stainless components/ Paint/Gaskets/
All finishes/Plated Corners| | |
Conditions:
Warranty protects against defect in manufacture or FPI factory assembled
components only, unless herein specified otherwise.
Any part(s) found to be defective during the warranty period as outlined above
will be repaired or replaced at FPI’s option through an accredited
distributor, dealer or pre-approved and assigned agent provided that the
defective part is returned to the distributor, dealer or agent for inspection
if requested by FPI. Alternatively, FPI may at its own discretion fully
discharge all of its obligations under the warranty by refunding the verified
purchase price of the product to the original purchaser. The purchase price
must be confirmed by the original Bill of Sale.
The authorized selling dealer, or an alternative authorized FPI dealer if pre-
approved by FPI, is responsible for all in-field diagnosis and service work
related to all warranty claims. FPI is not responsible for results or costs of
workmanship of unauthorized FPI dealers or agents in the negligence of their
service work.
At all times FPI reserves the right to inspect reported complaints on location
in the field claimed to be defective prior to processing or authorizing of any
claim. Failure to allow this upon request will void the warranty.
All warranty claims must be submitted by the dealer servicing the claim,
including a copy of the Bill of Sale (proof of purchase by you). All claims
must be complete and provide full details as requested by FPI to receive
consideration for evaluation. Incomplete claims may be rejected.
Replacement units are limited to one per warranty term.
Unit must be installed according to all manufacturers’ instructions as per the
manual.
All Local and National required codes must be met.
The installer is responsible to ensure the unit is operating as designed at
the time of installation.
The original purchaser is responsible for annual maintenance of the unit, as
outlined in the owner’s manual. As outlined below, the warranty may be voided
due to problems caused by lack of maintenance.
Repair/replacement parts purchased by the consumer from FPI after the original
coverage has expired on the unit will carry a 90 day warranty, valid with a
receipt only. Any item shown to be defective will be repaired or replaced at
our discretion. No labor coverage is included with these parts
Exclusions:
This Limited Warranty does not extend to paint, rust or corrosion of any kind
due to a lack of maintenance or improper venting, combustion air provision,
corrosive chemicals (i.e. chlorine, salt, air, etc.), door or glass gasketing,
or any other additional factory fitted gasketing.
Malfunction, damage or performance based issues as a result of environmental
conditions, location, chemical damages, downdrafts, installation error,
installation by an unqualified installer, incorrect chimney components
(including but not limited to cap size or type), operator error, abuse,
misuse, use of improper fuels, lack of regular maintenance and upkeep, acts of
God, weather related problems from hurricanes, tornados, earthquakes, floods,
lightning strikes/bolts or acts of terrorism or war, which result in
malfunction of the appliance are not covered under the terms of this Limited
Warranty.
FPI has no obligation to enhance or modify any unit once manufactured (i.e. as
products evolve, field modifications or upgrades will not be performed on
existing appliances).
This warranty does not cover dealer travel costs for diagnostic or service
work. All labor rates paid to authorized dealers are subsidized, pre-
determined rates. Dealers may charge homeowner for travel and additional time
beyond their subsidy.
Any unit showing signs of neglect or misuse will not be covered under the
terms of this warranty policy and may void this warranty. This includes units
with rusted or corroded fireboxes which have not been reported as rusted or
corroded within three (3) months of installation/purchase.
Units which show evidence of being operated while damaged, or with problems
known to the purchaser and causing further damages will void this warranty.
Units where the serial no. has been altered, deleted, removed or made
illegible will void this warranty.
Minor movement, expansion and contraction of the steel is normal and is not
covered under the terms of this warranty.
FPI is not liable for the removal or replacement of facings or finishing in
order to repair or replace any appliance in the field.
Freight damages for products or parts are not covered under the terms of the
warranty.
Products made or provided by other manufacturers and used in conjunction with
the FPI appliance without prior authorization from FPI may void this warranty.
Limitations of Liability:
The original purchaser’s exclusive remedy under this warranty, and FPI’s sole
obligation under this warranty, express or implied, in contract or in tort,
shall be limited to replacement, repair, or refund, as outlined above. IN NO
EVENT WILL FPI BE LIABLE UNDER THIS WARRANTY FOR ANY INCIDENTAL OR
CONSEQUENTIAL COMMERCIAL DAMAGES OR DAMAGES TO PROPERTY. TO THE EXTENT
PERMITTED BY APPLICABLE LAW, FPI MAKES NO EXPRESS WARRANTIES OTHER THAN THE
WARRANTY SPECIFIED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO
DURATION OF THE EXPRESSED WARRANTY SPECIFIED ABOVE. IF IMPLIED WARRANTIES
CANNOT BE DISCLAIMED, THEN SUCH WARRANTIES ARE LIMITED IN DURATION TO THE
DURATION OF THIS WARRANTY.
Some U.S. states do not allow limitations on how long an implied warranty
lasts, or allow exclusion or limitation of incidental or consequential
damages, so the above limitations or exclusions may not apply to you.
Customers located outside the U.S. should consult their local, provincial or
national legal codes for additional terms which may be applicable to this
warranty.
How to Obtain Warranty Service:
Customers should contact the authorized selling dealer to obtain warranty
service. In the event the authorized selling dealer is unable to provide
warranty service, please contact FPI by mail at the address listed below.
Please include a brief description of the problem and your address, email and
telephone contact information. A representative will contact you to make
arrangements for an inspection and/or warranty service.
Canadian Warrantor:
FPI Fireplace Products International Ltd.
6988 Venture St.
Delta, British Columbia
Canada, V4G 1H4
U.S. Warrantor:
Fireplace Products U.S., Inc.
PO Box 2189 PMB 125
Blaine, WA
United States, 98231
Or contact the Regency Customer Care Centre at
1-800-442-7432
(phone)/604-946-4349 (fax)
Product Registration and Customer Support:
Thank you for choosing a Regency Fireplace. Regency strives to be a world
leader in the design, manufacture, and marketing of hearth products. To
provide the best support for your product, we request that you complete a
product registration form at http://www.regency-fire.com/Customer-Care
/Warranty-Registration.aspx within ninety (90) days of purchase.
Product Registration and Customer Support:
Thank you for choosing a Regency Fireplace. Regency strives to be a world
leader in the design, manufacture, and
marketing of hearth products. To provide the best support for your product, we
request that you complete a product
registration form found on our Web Site under Customer Care within ninety (90)
days of purchase.
For purchases made in CANADA or the UNITED STATES:
http://www.regency-fire.com/Customer-Care/Warranty-Registration.aspx
For purchases made in AUSTRALIA:
http://www.regency-fire.com.au/Customer-Care/Warranty-Registration.aspx
You may also complete the warranty registration form below to register your
Regency Fireplace Product and mail and/or fax it back to us, and we will
register the warranty for you. It is important you provide us with all the
information below in order for us to serve you better.
Warranty Registration Form (or Register online immediately at the above Web
Site):
Warranty Details
Serial Number (required):|
Purchase Date (required) (mm/dd/yyyy):|
Product Details
Product Model (required):|
Dealer Details
Dealer Name (required):|
Dealer Address:|
Dealer Phone U:|
Installer:|
Date Installed (mm/dd/yyyy):|
Your Contact Details (required)
Name:|
Address:|
Phone:|
Email:|
Installer: Please complete the following information
Dealer Name & Address:
Installer: ____
Phone #: ____
Date Installed:
Serial #: ____
For fireplace care and tips and answers to most common questions please visit
our Customer Care section on our Web Site.
Please feel free to contact your selling dealer if you have any questions
about your Regency product.
For purchases made in CANADA:
FPI Fireplace Products
International Ltd.
6988 Venture St.
Delta, British Columbia
Canada, V4G 1H4
Phone: 604-946-5155
Fax: 1-866-393-2806
For purchases made in the UNITED STATES:
Fireplace Products US, Inc.
PO Box 2189 PMB 125
Blaine, WA
United States, 98231
Phone: 604-946-5155
Fax: 1-866-393-2806
For purchases made in AUSTRALIA:
Fireplace Products Australia Pty Ltd
99 Colemans Road
Dandenong South, Vic. 3175
Australia
Phone: +61 3 9799 7277
Fax: +61 3 9799 7822
Regency, Regency Plateau® are trademarks of FPI Fireplace Products
International Ltd.
© Copyright 2023, FPI Fireplace Products International Ltd. All rights
reserved.
Printed in Canada
References
- Regency Fireplace Products | Gas Inserts, Wood Stoves, & More!
- Warranty Registration | Register Your Unit Today | Regency
- Warranty Registration | Register Your Unit Today | Regency
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