CyberPower PR1000LCDRT2U Smart App Sinewave Series User Manual

June 17, 2024
CyberPower

CyberPower PR1000LCDRT2U Smart App Sinewave Series

CyberPower-PR1000LCDRT2U-Smart-App-Sinewave-Series-
product

IMPORTANT SAFETY WARNINGS

This manual contains important instructions that should be followed during installation and maintenance of the UPS and batteries. Please read and follow all instructions carefully during the installation and operation of the unit. Read this manual thoroughly before attempting to unpack, install, or operate.

  • CAUTION! The UPS must be connected to a grounded AC power outlet with a fuse or circuit breaker protection. DO NOT plug the UPS into an outlet that is not grounded. If you need to de-energize this equipment, turn off and unplug the UPS.
  • CAUTION! DO NOT USE FOR MEDICAL OR LIFE SUPPORT EQUIPMENT! CyberPower Systems does not sell products for life support or medical applications. DO NOT use in any circumstance that would affect the operation or safety of any life support equipment, with any medical applications, or patient care.
  • CAUTION! The battery can energize hazardous live parts inside even when the AC input power is disconnected.
  • CAUTION! For pluggable equipment, the socket outlet shall be installed near the equipment and shall be easily accessible.
  • CAUTION! To prevent the risk of fire or electric shock, install in a temperature and humidity-controlled indoor area, free of conductive contaminants. (Please see specifications for acceptable temperature and humidity range).
  • CAUTION! To reduce the risk of electric shock, do not remove the cover, except to service the battery. There are no serviceable parts inside, except for the battery.
  • CAUTION! To avoid electrical shock, turn off the unit and unplug it from the AC power source before servicing the battery or installing a computer component.
  • CAUTION! DO NOT USE WITH OR NEAR AQUARIUMS! To reduce the risk of fire, do not use with or near aquariums. Condensation from the aquarium can come in contact with metal electrical contacts and cause the machine to short out.
  • CAUTION! DO NOT USE WITH LASER PRINTERS! The power demands of laser printers are too large for a UPS.

INSTALLING YOUR UPS SYSTEM

UNPACKING

Inspect the UPS upon receipt. The box should contain the following.

  • (1) UPS Unit
  • (1) User’s Manual for UPS
  • (2) Rackmount Brackets
  • (2) Stands
  • (2) Skids
  • (1) Telephone Cable (black)
  • (1) Emergency Power Off Cable (gray)
  • (1) PowerPanel® Business Edition Software CD
  • (2) Serial Interface Cable (DB-9)
  • (1) USB A+B type cable
  • (1) Warranty Registration Card.
OVERVIEW

The PR1000LCDRT2U/PR1000LCDRTXL2U/PR1500LCDRT2U/PR2200LCDRT2U provides automatic voltage regulation for inconsistent utility power. The PR1000LCDRTXL2U features 2060 Joules, and the PR1000LCDRT2U/ PR1500LCDRT2U/PR2200LCDRT2U features 1874 Joules of surge protection and provides battery backup during power outages. The PR1000LCDRT2U/PR1000LCDRTXL2U/ PR1500LCDRT2U/PR2200LCDRT2U ensures consistent power to your computer system and its included software will automatically save your open files and shutdown your computer system during a utility power loss.

AUTOMATIC VOLTAGE REGULATOR(AVR)
The PR1000LCDRT2U/PR1000LCDRTXL2U/PR1500LCDRT2U/PR2200LCDRT2U stabilizes inconsistent utility power. The incoming utility power may be damaging to important data and hardware, but with Automatic Voltage Regulation, the computer will not experience damaging voltage levels. An Automatic Voltage Regulator automatically increases low or decreases high voltage to a consistent, computer-safe 110v/120v. The unit’s powerful sealed lead-acid batteries will provide power only if the incoming voltage drops below 80v or increases above 150v.

SYSTEM BLOCK DIAGRAM

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HARDWARE INSTALLATION GUIDE
  1. Your new UPS may be used immediately upon receipt. However, recharging the battery for at least four hours is recommended to ensure that the battery’s maximum charge capacity is achieved. Charge loss may occur during shipping and storage. To recharge the battery, simply leave the unit plugged into an AC outlet. The unit will charge in both the on and off position.
  2. If you plan to use the included software, connect either the serial cable or the USB cable to the corresponding port on the UPS and the computer. Note: if the USB port is used the serial port will be disabled. To control multiple computers install PowerPanel® Business Edition Agent on the computer connected with the USB cable and PowerPanel® Business Edition Slave on the remaining computers.
  3. With the UPS unit off and unplugged, connect your computer, monitor, and any externally powered data storage device (Hard drive, Tape drive, etc.) into the battery power supplied outlets. DO NOT plug a laser printer, copier, space heater, vacuum, paper shredder or other large electrical device into the UPS. The power demands of these devices will overload and possibly damage the unit.
  4. To protect a fax, telephone, modem line or network cable, connect a telephone cable or network cable from the wall jack outlet to the IN jack of the UPS. Then connect a telephone cable or network cable from the OUT jack on the UPS to the modem, computer, telephone, fax machine, or network device.
  5. Plug the UPS into a 2-pole, 3-wire grounded receptacle (wall outlet). Make sure the wall branch outlet is protected by a fuse or circuit breaker and does not service equipment with large electrical demands (e.g. air conditioner, refrigerator, copier, etc.). Avoid using extension cords.
  6. Depress the power switch to turn the unit on. The Power On indicator light will illuminate. If an overload is detected, an audible alarm will sound and the unit will emit one long beep. To correct this, turn the UPS off and unplug at least one piece of equipment from the battery power-supplied outlets. Wait 10 seconds. Make sure the circuit breaker is depressed and then turn the UPS on.
  7. Your UPS is equipped with an auto-charge feature. When the UPS is plugged into an AC outlet, the battery will automatically recharge.
  8. To maintain optimal battery charge, leave the UPS plugged into an AC outlet at all times.
  9. To store your UPS for an extended period, cover it and store it with the battery fully charged. Recharge the battery every three months to ensure battery life.
  10. Professional Rack Mount UPS provides one serial port, one dry contact port, and one USB port to allow communication between UPS and computers or equipment. The dry contact port (Serial Port II) signals information for equipment that can utilize a dry contact UPS. The primary computer, with PowerPanel® Business Edition installed, connected to Serial Port I or the USB port is the computer that you use to control the UPS. When there is a power failure, the primary computer which connects to Serial Port I or the USB port will start to shut down after a user-controlled delay. PowerPanel® Business Edition Agent software will save and close any open files prior to shutting the system down and signal any configured slaves to shut down.
  11. EPO (Emergency Power Off) Port:
    The feature is used with EPO controllers. Use the provided gray cable to connect to an EPO contact switch.

CyberPower-PR1000LCDRT2U-Smart-App-Sinewave-Series-fig-
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Follow the appropriate circuit diagram below to wire the cable to match your EPO configuration. EPO remote switch which is a Push-Back button installed computer room outside by a phone line, and not connected any other equipment.

OPTION 1: USER-SUPPLIED NORMALLY CLOSED SWITCH

CyberPower-PR1000LCDRT2U-Smart-App-Sinewave-Series-fig-
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OPTION 2: USER-SUPPLIED NORMALLY OPEN SWITCH

CyberPower-PR1000LCDRT2U-Smart-App-Sinewave-Series-fig-
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CyberPower-PR1000LCDRT2U-Smart-App-Sinewave-Series-fig-
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Dry connect is controlled by the PowerPanel® Software, please go to www.cyberpowersystems.com for free download.

NOTE: Both USB and Serial can not be used simultaneously.

BASIC OPERATION

FRONT/REAR PANEL DESCRIPTION
  1. Power Switch
    Master on/off switch for equipment connected to the UPS.

  2. Power On Indicator
    Indicates the power is on.

  3. LCD Module Display
    LCD shows all the UPS information with icons and messages.

  4. LCD Display Toggle Button
    The button can be used to toggle between different data displays on the LCD.

  5. Battery Backup Protected Outlets
    Provides eight battery-powered, surge-protected and AVR outlets for connected equipment and ensures temporary uninterrupted operation of connected equipment during a power failure. Critical /Non-critical
    When the UPS is overloaded, the circuit breakers will be tripped to interrupt the power supply to the uncritical outlets while continuing to supply the critical outlets. As well, as the battery capacity depletes under the threshold value, the uncritical outlets will be shut down and provide energy for critical outlets. The threshold can be determined and set by users. Non- critical outlets can also be turned on/off manually through the software package provided.

  6. Input Power Cord
    Heavy-duty, extra-long power cord.

  7. Output Circuit Breaker
    Resettable circuit breakers provide output outlets protection from overload.

  8. Input Circuit Breaker
    Resettable circuit breakers provide Input optimal overload Protection.

  9. USB port.
    USB communication port for management software.CyberPower-PR1000LCDRT2U-
Smart-App-Sinewave-Series-fig- \(8\)

  10. Protected Communication Ports RJ11/RJ45
    Ports protect standard single-line modems, fax, telephone lines or network cables.

  11. Site Wire Fault Indicator
    This LED will illuminate to warn the user that a wiring problem exists within the AC receptacle, such as bad ground or reversed wiring. If illuminated, disconnect all equipment and contact an electrician to ensure the outlet is properly wired.

  12. Coax/Cable/DSS Surge Protection
    The Coax/Cable/DSS surge protection ports will protect any cable Modem, CATV converter or DSS receiver.

  13. Serial Port I
    The serial port allows connection and communication between the UPS and the computer.

  14. Serial Port II
    Serial Port II relays information to equipment that can utilize a contact closure UPS.

  15. SNMP/HTTP Network slot
    Remove the cover panel to install the optional RMCARD that allows remote monitoring and control of your UPS on a network

BATTERY REPLACEMENT

Contact your dealer or call the number in this manual for information on battery replacement. The part numbers of the internal battery are RBP832 for PR1000LCDRT2U/PR1000LCDRTXL2U/PR1500LCDRT2U and RBP842 for PR2200LCDRT2U. For the external battery pack of PR1000LCDRTX2U, the part number is BP48V45ART2U. Read and follow the IMPORTANT SAFETY INSTRUCTIONS before servicing the battery. Service the battery under the supervision of personnel knowledgeable of batteries and their precautions. Servicing the battery can only be performed by trained personnel.

Replacement of batteries located in an OPERATOR ACCESS AREA.

  • CAUTION! When replacing batteries, replace with the same number of the following battery: BP7-12(BB) for PR1000LCDRT2U/PR1500LCDRT2U/ PR1000LCDRTXL2U, HR9-12(BB) for PR2200LCDRT2U
  • CAUTION! Risk of Energy Hazard, 12 V, maximum 7 Ampere-hour(BP7-12) or 9 Ampere-hour battery(HR9-12). Before replacing batteries, remove conductive jewellery such as chains, wristwatches, and rings. High energy through conductive materials could cause severe burns.
  • CAUTION! Risk of battery explosion, if battery is replaced by an incorrect type. Dispose of the used battery according to the instructions.
  • CAUTION! To reduce the risk of fire, connect only to a circuit provided with 20 amperes maximum branch circuit overcurrent protection by the National Electric Code, ANSI/NFPA 70.
  • CAUTION! For model, PR1000LCDRTXL2U can be provided with a maximum of four extension battery packs.
  • CAUTION! Use only the specified type of battery. See your dealer for replacement batteries.
  • CAUTION! The battery may present the risk of electrical shock. Do not dispose of batteries in a fire, as they may explode. Follow all local ordinances regarding the proper disposal of batteries.
  • CAUTION! Do not open or mutilate the batteries. The release of electrolytes is harmful to the skin and eyes and may be toxic.
  • CAUTION! A battery can present a high risk of short circuit current and electrical shock.

Take the following precautions before replacing the battery:

  1. Remove all watches, rings or other metal objects.
  2. Only use tools with insulated handles.
  3. Do not lay tools or metal parts on top of the battery or any terminals.
  4. Wear rubber gloves and boots.
  5. Determine if the battery is inadvertently grounded. If inadvertently grounded, remove the source of ground. CONTACT WITH A GROUNDED BATTERY CAN RESULT IN ELECTRICAL SHOCK! The likelihood of such shock will be reduced if such grounds are removed during installation and maintenance (applicable to a UPS and a remote battery supply not having a grounded circuit)

BATTERY REPLACMENT PROCEDURE:

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  1. Remove the right side front panel
  2. Remove the two retaining screws of the cable protection cover then remove the cover
  3. Remove the two retaining screws of the cable connectors.CyberPower-PR1000LCDRT2U-Smart-App-Sinewave-Series-fig- \(10\)
  4. Disconnect the black and red cable
  5. Remove the three retaining screws.
  6. Pull out the old battery pack and replace it. Reassemble the retaining screws, covers, black and red cable, and front panel in the reverse sequence of the above steps. Recharge the unit for 4-8 hours to ensure maximum UPS battery runtime.

LCD STATUS DEFINITION

The LCD display indicates a variety of UPS operational conditions. All descriptions apply when the UPS is plugged into the AC outlet and turned on or when the UPS is on battery.

  • INPUT voltage meter: INPUT voltage meter: This meter measures the AC voltage that the UPS system is receiving from the utility wall outlet. The INPUT voltage readout can be used as a diagnostic tool to identify poor-quality input power. The AVR in this UPS continuously conditions the power to a stable 110/120V output to connected equipment. In the event of a complete power loss, severe brownout, or overvoltage, the UPS relies on its internal battery backup to supply a consistent 110/120V output.

  • OUTPUT voltage meter: This meter measures, in real-time, the AC voltage that the UPS system is providing to the computer, such as normal line mode, AVR mode and battery backup mode.
    Note: The OUTPUT voltage readout displays the status of the battery backup outlets.

  • ESTIMATE RUN TIME: This displays the run time estimate of the UPS with the current battery capacity and load.

  • NORMAL icon: This icon appears when the UPS is working under normal conditions.

  • BATTERY icon: During a severe brownout or blackout, this icon appears and an alarm sounds (two short beeps followed by a pause) to indicate the UPS is operating from its internal batteries. During an extended brownout or blackout that drains the battery, a continuous alarm will sound (and the BATT. CAPACITY readout will show a single shaded segment, equaling 20% battery capacity remaining) indicating the UPS batteries are nearly out of power. If this occurs, it is recommended that you save your files and manually power down your equipment immediately.

  • Automatic Voltage Regulation (AVR) icon: This icon appears whenever your UPS is automatically correcting low AC input line voltage without using battery power. This is a normal, automatic operation of your UPS, and no action is required.

  • SILENT MODE icon: This icon appears whenever the UPS is in silent mode. The buzzer does not beep during silent mode until the battery reaches low capacity.

  • OVERLOAD icon: This icon appears and an alarm sounds to indicate the battery-supplied outlets are overloaded. To clear the overload, unplug some of your equipment from the battery-supplied outlets until the icon turns off and the alarm stops.

  • FAULT icon: This icon appears if there is a problem with your UPS.

  • BATT. CAPACITY meter: This meter displays the approximate charge level (in 20% increments) of the UPS’s internal battery. During a blackout or severe brownout the UPS switches to battery backup power the BATT. The CAPACITY icon appears and the charge level decreases.

  • LOAD CAPACITY: This meter displays the approximate output load level (in 20% increments) of the UPS’s battery outlets.

LCD STATUS AND SET-UP FUNCTIONS

  1. General Mode:

    • Press the “Display” button to check the status of the UPS.
    • Press and hold the Display toggle for 4 seconds,
    • If the machine is in the Battery Mode, it enters the status of Mute.
    • If the machine is in the Line Mode, it proceeds Self Test.
    • If the Display toggle remains untouched for over 30 seconds, the LCD backlight will turn off automatically.
       | Item| Unit
      ---|---|---
      1| Input Voltage| V
      2| Output Voltage| V
      3| Output Frequency| Hz
      4| Load| Kw
      5| Estimate Run Time| Min
      6| Load Capacity| %
      7| Battery Capacity| %
      8| Centigrade| ℃
      9| Fahrenheit| ℉
  2. Set-up Mode

    • Step 1: The machine enters Set-Up Mode after holding the Display toggle for 10 seconds. Icon 3,4,5,6,7,8 lights to indicate Set-Up Mode.

    • Step 2: By pressing the Display toggle, users can switch between setup functions. User configurable functions are as follows:

    • Delay Time: The time delay between switching from Battery Mode to Line Mode. There are 9 different settings. The default setting is 0 minutes.

    • Battery Pack Numbers: This function provides the estimated UPS runtime using various numbers of battery packs. The default setting is 0.

    • Static Frequency Tolerance: There are 6 settings. The default setting is +/-6%.Functional description: The setting may be adjusted to the quality of the electricity in use

    • Slew rate: also called Dynamic Frequency Tolerance. There are 5 different settings. The fault value is 4Hz/sec. Functional
      Description: “Slew Rate” indicates the tolerance of a device in accepting frequency variance. The lower “Slew Rate” results in less tolerance but better protection for the connected loads.

    • Battery Shutdown Voltage: This function adjusts the UPS shutdown point according to the battery voltage.

The settable items are sorted by unit as in the following table:

  • Step 3: Press and hold the toggle for 4 seconds. When the icons blink, the value of each item can be changed by slightly pressing the toggle.
  • Step 4: To save the value and return to general mode, press and hold the toggle for 4 seconds.

Note:
If the machine is left idle for over 30 seconds during setup, it will turn off the backlight and return to general mode automatically.

Items Unit
Delay Time Min
Battery Pack Numbers A
Static Frequency Tolerance %
Slew Rate Hz
Battery Shutdown Voltage V

Note:
If the user wants to return to general mode without saving changes, there are two methods:

  1. Wait for the backlight to turn off
  2. Press and hold the “Display” toggle for 10 seconds

TROUBLESHOOTING

Problem| Possible Cause|

Solution

---|---|---
Outlets do not provide power to equipment| The circuit breaker has tripped due to an overload.| Turn the UPS off and unplug at least one piece of equipment.
Wait 10 seconds, reset the circuit breaker by pressing the button, and then turn the UPS on.
Batteries are discharged| Recharge the unit for at least 4 hours
The unit has been damaged by a surge or spike.| Contact CyberPower Systems about replacement batteries at tech@cpsww.com
Uncritical outlets have turned off automatically due to an overload| Push the toggle button to make the uncritical outlets turn on.
The UPS does not perform the expected runtime.| The battery is not fully charged.| Recharge the battery by leaving the UPS plugged in.
Battery is degraded| Contact CyberPower Systems about replacement batteries at tech@cpsww.com
The UPS will not turn on.| The on/off switch is designed to prevent damage by rapidly turning it off and on.| Turn the UPS off. Wait 10 seconds and then turn the UPS on.
The unit is not connected to an AC outlet.| The unit must be connected to a 110/120v outlet.
The battery is worn out.| Contact CyberPower Systems about replacement batteries at tech@cpsww.com
Mechanical problem.| Contact CyberPower Systems at tech@cpsww.com
PowerPanel® Personal Edition is inactive| The serial cable or USB cable is not connected.| Connect the cable to the UPS unit. You must use the cable that came with the unit.
The cable is connected to the wrong port.| Try another port of your computer
The unit is not providing battery power.| Shut down your computer and turn the UPS off. Wait 10 seconds and turn the UPS back on. This should reset the unit.
The serial cable is not the cable that was provided with the unit.| You must use the cable included with the unit for the software

Additional troubleshooting information can be found at www.cyberpowersystems.com/support.htm.

TECHNICAL SPECIFICATIONS

Model| PR1000LCDRT2U| PR1500LCDRT2U| PR2200LCDRT2U| PR1000LCDRTXL2U
---|---|---|---|---
Capacity(VA)| 1000| 1500| 2170| 1000
Capacity(Watts)| 700| 1000| 1600| 700
Input
Input Voltage Range| 80Vac-150Vac
Input Frequency Range| 50/60Hz+/-3Hz(auto sensing)
Output
On Battery Output Voltage| Pure Sine Wave at 120Vac+/-7%
On Battery Output Frequency| 50/60+/-1%
Transfer Time(Typical)| 4 ms
Overload Protection| On Utility: Circuit Breaker, On Battery: Internal Current Limiting
Surge Protection and Filtering
Lightning/Surge Protection| Yes
Internet Ready(DSL/Phone/

FAX/Modem Protection)

|

RJ11/RJ45(One In/One Out)

Physical
Output Receptacles| 8| 6
Dimensions(cm)| 2U Rack, 43.3 x 8.8 x 38.8
Weight (Kg)| 26.6| 27| 30| 30
Battery
Sealed Maintenance Free Lead

Acid Battery

|

12V / 7.0AHx4

|

12V / 9.0AHx4

| 12V / 9.0AHx4

Extended runtime

Hot Swappable Extemal Battery| Yes
Warning Diagnostics
Indicators| Power On, Wiring Fault, LCD Display (Using Battery, AVR, Load Level, Battery Level)
Audible Alarms| On Battery, Low Battery, Overload
Environmental
Operating Temperature| 32℉to 104℉( 0℃to40℃ )
Operating Relative Humidity| 0 to 95% Non-Condensing
Communication
PowerPanel ®Business Edition|

Windows 98/ME/NT/2000/XP, Vista

Management
Self-Test| Manual Self-Test
Auto-Charger/ Auto-Restart| Yes
COM Interface| True RS232 x1+ Contact Closure x1
Built-in USB Interface| Yes
SNMP/ HTTP Network Slot| Yes
Safety Approvals| UL1778,cUL107, FCC/Doc Class B

CYBERPOWER GREENPOWER UPS TECHNOLOGY

GreenPower UPS™
The CyberPower GreenPower UPS™ cuts UPS energy costs by up to 75% compared to the conventional UPS circuits. Conventional UPS systems pass power through a transformer to provide normal output voltage to protected devices. By contrast, the GreenPower UPS™ circuitry bypasses the transformer when utility power is normal, significantly increasing the power efficiency of the UPS. As a result, a GreenPower UPS™ produces less heat and uses less energy reducing energy costs.

When utility power is abnormal, the GreenPower UPS™ operates like a normal UPS. Since utility power operates normally 88% of the time, the GreenPower UPS™ operates primarily in its cost-cutting bypass mode.

LIMITED WARRANTY AND CONNECTED EQUIPMEN GUARNTEE

Read the following terms and conditions carefully before using the CyberPower PR1000LCDRT2U/PR1000LCDRTXL2U/PR1500LCDRT2U/ PR2200LCDRT2U (the “Product”). By using the Product you consent to be bound by and become a party to the terms and conditions of this Limited Warranty and Connected Equipment Guarantee (together referred to as this “Warranty”). If you do not agree to the terms and conditions of this Warranty, you should return the Product for a full refund prior to using it.

  • Who is Providing this Warranty?
    CyberPower Systems (USA), Inc. (“CyberPower”) provides this Limited Warranty.

  • What Does This Warranty Cover?
    This warranty covers defects in materials and workmanship in the Product under normal use and conditions. It also covers equipment that was connected to the Product and damaged because of the failure of the Product.

  • What is the Period of Coverage?
    This warranty covers the Product for three years and connected equipment for as long as you own the Product.

  • Who Is Covered?
    This warranty only covers the original purchaser. Coverage ends if you sell or otherwise transfer the Product.

  • How Do You Get Service?

    • Call us at 877-297-6937 or write to us at Cyber Power Systems (USA), Inc., 4241 12th Ave. E., STE 400, Shakopee, MN 55379 or send us an e-mail message at claims@cpsww.com for instructions.
    • When you contact CyberPower, identify the Product, the Purchase Date, and the item(s) of Connected Equipment. Have information on all applicable insurance or other resources of recovery/payment that are available to the Initial Customer and Request a Claim Number.
    • You must provide a dated Proof-of-Purchase receipt (or other proof of the original purchase) and describe the defect.
    • Pack and ship the product with a dated Proof-of-Purchase receipt to CyberPower and, if requested, the item(s) of Connected Equipment, a repair cost estimate for the damage to the Connected Equipment, and all claim forms that CyberPower provides to you. Show the Claim Number on the shipping label or include it with the product. You must prepay all shipping costs, you are responsible for packaging and shipment, and you must pay the cost of the repair estimate.
  • How Long Do I Have To Make A Claim?
    All claims must be made within ten days of the occurrence.

  • What Will We Do To Correct Problems?

    • CyberPower will inspect and examine the Product.
    • If the Product is defective in material or workmanship, CyberPower will repair or replace it at CyberPower’s expense, or, if CyberPower is unable to or decides not to repair or replace the Product (if defective) within a reasonable time, CyberPower will refund to you the full purchase price you paid for the Product (purchase receipt showing price paid is required).
    • If it appears that our Product failed to protect any equipment plugged into it, we will also send you forms for making your claim for the connected equipment. We will repair or replace the equipment that was damaged because of the failure of our Product or pay you the fair market value (NOT REPLACEMENT COST) of the equipment at the time of the damage. We will use Orion Blue Book, another third-party valuation guide, or eBay, craigslist, or another source to establish that amount. Our maximum liability is limited to $400,000 for PR1000LCDRT2U/ PR1000LCDRTXL2U/ PR1500LCDRT2U/PR2200LCDRT2U.
  • Who Pays For Shipping?
    We pay when we send items to you; you pay when you send items to us.

  • What Are Some Things This Warranty Does Not Cover?

1. This Warranty does not cover any software that was damaged or needs to be replaced due to the failure of the Product any data that is lost as a result of the failure or the restoration of data or records, or the reinstallation of software.
2. This Warranty does not cover or apply to misuse, modification, operation or storage outside environmental limits of the Product or the equipment connected to it, nor for damage while in transit or in storage, nor if there has been improper operation or maintenance, or use with items not designed or intended for use with the Product, such as laser printers, appliances, aquariums, medical or life support devices, etc.
  • What Other Limitations Apply?
1. This Warranty does not apply unless the Product and the equipment that was connected to it were connected to properly wired and grounded outlets (including compliance with electrical and safety codes of the most current electrical code), without the use of any adapters or other connectors.
2. The Product must have been plugged directly into the power source and the equipment connected to the Product must be directly connected to the Product and not “daisy-chained” together in serial fashion with any extension cords, another Product or device similar to the Product, surge suppressor, or power tap. Any such installation voids the Limited Warranty.
3. The Product and equipment connected to it must have been used properly in a suitable and proper environment and in conformance with any license, instruction manual, or warnings provided with the Product and the equipment connected to it.
4. The Product must have been used at all times within the limitations of the Product’s VA capacity.
  • What are the Limitations?
    The sole and exclusive remedies of the Initial Customer are those provided by this Warranty. The Product was designed to eliminate the disrupting and damaging effects of momentary (less than 1ms) voltage spikes or impulses from lightning or other power transients. If it can be shown that a voltage spike lasting longer than 1 ms has occurred, the occurrence will be deemed outside the rated capabilities of the Product and the Limited Warranty is void. CyberPower Does Not Cover or Undertake Any Liability in Any Event for Any of the Following:
1. Loss of or damage to data, records, or software the restoration of data or records, or the reinstallation of software.
2. Damage from causes other than AC Power Line Transients, spikes, or surges on properly installed, grounded and code-compliant 120-volt power lines in the United States and Canada; transients, surges or spikes on standard telephone land lines, PBX telephone equipment lines or Base 10T Ethernet lines when properly installed and connected. (This exclusion applies, for example, to fluctuations in data transmission or reception, by CATV or RF transmission or fluctuations, or by transients in such transmission.)
3. Damage from any circumstance described as excluded above concerning the Product.
4. Damages from fire, flood, wind, rain, rising water, leakage or breakage of plumbing, abuse, misuse or alteration of either the product or the Connected Equipment.
5. CyberPower excludes any liability for personal injury under the Limited Warranty and Connected Equipment Guarantee. CyberPower excludes any liability for direct, indirect, special, incidental or consequential damages, whether for damage to or loss of property [EXCEPT FOR (AND ONLY FOR) the specific limited agreement of CyberPower to provide certain warranty benefits regarding “Connected Equipment” under this Warranty], loss of profits, business interruption, or loss of information or data. NOTE: Some States or Provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
6. The Product is not for use in high-risk activities or with aquariums. The Product is not designed or intended for use in hazardous environments requiring fail-safe performance, or for use in any circumstance in which the failure of the Product could lead directly to death, personal injury, or severe physical or property damage, or that would affect operation or safety of any medical or life support device (collectively, “High-Risk Activities”). CyberPower expressly disclaims any express or implied warranty of fitness for High-Risk Activities or with aquariums. CyberPower does not authorize the use of any Product in any High-Risk Activities or with Aquariums. ANY SUCH USE IS IMPROPER AND IS A MISUSE OF THE PRODUCT.
  • What is the Fine Print?
    The application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded.

    • CyberPower is the warrantor under this Limited Warranty.
    • For further information please feel free to contact CyberPower at Cyber Power Systems (USA), Inc. 4241 12th Ave E., STE 400, Shakopee, MN 55379; call us at 877-297-6937; or send us an e-mail message at claims@cpsww.com.

FCC Notice

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

WARNING!
This equipment has been tested and found to comply with the limits for a Class B Digital Device, under Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used under the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  1. Reorient or relocate the receiving antenna.
  2. Increase the separation between the equipment and the receiver.
  3. Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
  4. Consult the dealer or an experienced radio/TV technician for help. Any special accessories needed for compliance must be specified in the instructions.

The Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulation.

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