ORECK U3700HH High Speed Upright Vacuum Cleaner User Guide

ORECK U3700HH High Speed ​​Upright Vacuum Cleaner

Product Information

Specifications

• Model: U3700HH
• Type: High-Speed ​​Upright Vacuum Cleaner
• Cleaning System: Yes
• Manufacturer: Oreck Manufacturing Company

Product Usage Instructions

Maintenance and Customer Service
Your Oreck vacuum cleaner is a product of precise engineering. The motor bearings are permanently lubricated and should not be oiled. If you require additional information or have problems with your Oreck vacuum, you may call ORECK customer service at:

• US: 1-800-989-3535
• Canada: 1-888-676-7325

Please specify the model number and serial/code number which can be found on the data plate on the back of the vacuum. Save your sales or purchase slip. Should your Oreck require warranty service in the USA, present this slip to the Authorized Service Center as your proof of purchase date or, in Canada, call customer service.

Polarized Plug Notice
This product is equipped with a polarized alternating current line plug (a plug having one blade wider than the other). This plug will fit into the power outlet only one way. This is a safety feature. If you are unable to insert the plug fully into the outlet, try reversing the plug. If the plug still fails to fit, contact an electrician to replace the obsolete outlet. Do not defeat the purpose of the polarized plug.

Accessories (Sold Separately)
To purchase additional accessories, please contact the customer service:

• USA: 1-800-989-3535
• Canada: 1-888-676-7325

Important Safety Instructions
When using an electrical appliance, basic precautions should always be followed, including the following:

• READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM CLEANER
• WARNING: To reduce the risk of fire, electric shock, or injury:
• SAVE THESIS INSTRUCTIONS
• Household Use Only

Troubleshooting Guide
Oreck Manufacturing Company provides a limited warranty for this product. Please refer to the warranty information provided in the user manual for details on the repair or replacement of defective parts. The warranty covers defects in material or workmanship within five (5) years of the date of purchase for most parts and ten (10) years on the housing. Please note that the warranty does not cover expendable or consumable parts subject to normal wear.

FAQs

• Q: How do I find the model number and serial number of my Oreck vacuum cleaner?
  A: The model number and serial number can be found on the data plate on the back of the vacuum.

• Q: Can I oil the motor bearings of my Oreck vacuum cleaner?
  A: No, the motor bearings are permanently lubricated and should not be oiled.

• Q: Where can I purchase additional accessories for my Oreck vacuum cleaner?
  A: You can contact customer service at the provided phone numbers to purchase additional accessories.

• Q: What should I do if I have problems with my Oreck vacuum cleaner?
  A: You can call ORECK customer service for assistance with any problems you may encounter.

IMPORTANT
SAVE THIS BOOKLET!

What’s Includes

• Safety Warnings
• Warranty
• Operating Instructions
• Trouble Diagnosis
• Accessories

BEFORE OPERATING THE CLEANER, READ ALL INSTRUCTIONS IN THIS MANUAL CAREFULLY.

Maintenance and Customer Service

Your Oreck vacuum cleaner is a product of precise engineering. The motor bearings are permanently lubricated and should not be oiled. If you require additional information or have problems with your Oreck vacuum, you may call ORECK customer service at:

• US: 1-800-989-3535
• Canada: 1-888-676-7325

Please specify the model number and serial/code number which can be found on the data plate on the back of the vacuum. Save your sales or purchase slip. Should your Oreck require warranty service in the U.S.A., present this slip to the Authorized Service Center as your proof of purchase date or, in Canada, call customer service.

Polarized Plug Notice

This product is equipped with a polarized alternating current line plug (a plug having one blade wider than the other). This plug will fit into the power outlet only one way. This is a safety feature. If you are unable to insert the plug fully into the outlet, try reversing the plug. If the plug still fails to fit, contact an electrician to replace the obsolete outlet. Do not defeat the purpose of the polarized plug.

Accessories

Accessories (Sold Separately)

1. Dust Bag, 8 Pack, Saniseal® Hypo-Allergenic CCPK8DW
   Dust Bag, 8 Pack, Regular CCPK8

2. Belts, 3 Pack 0300604

3. Oreck Fresh Air® Tabs AIRTABS

4. Light Bulb 00965-0019

IMPORTANT SAFETY INSTRUCTIONS

When using an electrical appliance, basic precautions should always be followed, including the following:

READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM CLEANER

WARNING
To reduce the risk of fire, electric shock, or injury:

• Do not leave the appliance unattended when plugged in. Unplug from the outlet when not in use and before servicing.
• Do not use it outdoors or on wet surfaces.
• Do not operate the unit while in the upright and locked position.
• Do not let the unit run while in any one stationary position for any period. Keep the unit moving while in operation.
• Do not allow it to be used as a toy. Close attention is necessary when used by or near children.
• Use only as described in this manual. Use only the manufacturer’s recommended attachments.
• Do not use a damaged cord or plug. If the appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to a service centre or call customer service at:
  • US: 1-800-989-3535
  • Canada: 1-888-676-7325
• Do not pull or carry by cord, use the cord as a handle, close the door on the cord, or pull the cord around sharp edges or corners. Keep the cord away from heated surfaces.
• Do not run the appliance over the cord.
• Do not unplug by pulling on the cord. To unplug, grasp the plug, not the cord.
• Do not handle plugs or appliances with wet hands.
• Do not put any objects into openings. Do not use with any opening blocked; keep free of dust, lint, hair and anything that may reduce airflow.
• Keep hair, loose clothing, fingers and all parts of the body away from openings and moving parts.
• Do not use to pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
• Do not use without filter bag assembly in place.
• Turn off all controls before unplugging.
• Use extra care when cleaning on stairs.
• Do not use to pick up flammable or combustible liquids, such as gasoline or lighter fluid, or use in areas where they may be present.
• Do not use appliances in an enclosed space where flammable, explosive or toxic vapours are given off by oil base paint, paint thinner, or some mothproofing substances, or in an area where flammable dust is present.
• Do not pick up toxic material such as chlorine bleach, drain cleaner, gasoline, etc. with this appliance.
• Use caution when vacuuming over area rug edges and fringe.

SAVE THESE INSTRUCTIONS
Household Use Only

Warranty

ORECK MANUFACTURING COMPANY:
(Oreck Manufacturing Company gives you the following limited warranty for this product only if it was originally purchased for residential use, not resale, from Oreck or an Oreck Authorized Retail Dealer.)

Oreck will repair or replace, free of charge, to the original purchaser, any part which is found to be defective in material or workmanship within five (5) years of the date of purchase; ten (10) years on housing. This limited warranty applies to normal domestic use. Any commercial use of this product will void this limited warranty. This limited warranty covers the revolving roller brush for one (1) year for residential use only.
This limited warranty does not cover the replacement of expendable or consumable parts such as carbon motor brushes, edge brushes, drive belts, bulbs, disposable bags and other parts subject to normal wear unless they are defective in material or workmanship.

This limited warranty does not apply to any part subjected to accident, abuse, commercial use, alteration, misuse, damage caused by act of God, the use of voltages other than indicated on the serial number displayed on this product or service of this product by other than Oreck or a participating Factory Authorized Service Center. Oreck does not authorize any person or representative to assume or grant any other warranty obligation with the sale of this product.

Oreck’s limited warranty is valid only if you retain proof of purchase from Oreck or an Oreck Authorized Retail Dealer for this product. If you purchase this product from any other source, your purchase is “AS IS,” which means Oreck grants you no warranty, and that you, not Oreck, assume the entire risk of the quality and performance of this product, including the entire cost of any necessary servicing or repairs of any defects. Oreck’s liability for damages to you for any costs whatsoever arising out of this statement of limited warranty shall be limited to the amount paid for this product at the time of original purchase, and Oreck shall not be liable for any direct, indirect, consequential or incidental damages arising out of the use or inability to use this product.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD, AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THIS PERIOD. Some states do not allow limitations on the duration of implied warranties, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Troubleshooting Guide

WARNING:
Unplug the cord from the electrical outlet before servicing.

SAVE SERVICE CALLS…CHECK THESE FIRST:

• Is the disposable filter dust bag full?
• Are the pores of the filter dust bag clogged with powder or fine dust?
• Is anything clogging the revolving brush, lower tube, intake opening, fan housing or connector assembly opening?
• Is the belt in place and turning the brush?
• Are the brush ends in the proper location?
• Does the brush turn freely? Are hair, string or rug fibres wound around the brush?

P ROBLEM| P OSSIBLE S OURCE| A REAS TO C HECK
---|---|---
C LEANER

WILL NOT RUN

| Not plugged in properly.| Be sure the cleaner is firmly plugged into a wall outlet.
 | No electricity in the wall outlet.| Check the electrical source–fuse or circuit breaker.
C LEANER

DOES NOT PICK UP

| The filter bag is full.| Replace the filter bag. See “To Replace Paper Filter Dust Bag.”
 | Nozzle or intake pivot clogged.| Clear obstruction.
 | The belt is broken or stretched.| Replace belt.
 | The brush is worn.| See “To Replace or Adjust Brush. ”
 | The bag tube is clogged.| Clear obstruction.
 | Bag pores are clogged with fine dust.| Change bag.
 | The impeller fan is broken.| Return to Service Center for repair.
 | The revolving brush is not even at both ends.| Check brush roll end cards. Make sure the words “OLD” or “NEW” match at each end.

ALL OTHER SERVICING SHOULD BE DONE BY AN ORECK AUTHORIZED SERVICE CENTER.

CALL CUSTOMER SERVICE HOTLINE

• US: 1-800-989-3535
• Canada: 1-888-676-7325

Whenever calling, please be sure to have your model and serial number from the data plate.

Parts List

To assist you in identifying the components of your vacuum, the parts have been numbered as follows:

1. Handle section, upper
2. Tube, lower
3. Powerhead
4. Outer bag
5. Paper filter dust bag
6. Power cord
7. Retaining spring
8. Bag tension bar
9. Zip fastener
10. On/off switch
11. Cord hook
12. Plastic loop/cable clamp
13. Connector assembly
14. Fan housing
15. Cord assembly

Assembly

• fig. 1 Before assembling the appliance, remove two screws from the connector assembly. Remove the cardboard insert by pulling it upward.
• fig. 2 With the ON/OFF switch facing the front of the unit, slide the upper handle section over the matching section of the connector assembly. Insert the short screw into the top hole and the long screw into the bottom hole then tighten firmly until the handle is no longer loose.
• fig. 3 Attach the cord to the cord clip by pressing the cord above and below the clip ensuring the cord is fully rested in the clip.

Operating Instructions

Make sure a disposable paper filter dust bag is in place. DO NOT operate the cleaner without a paper filter dust bag. Plug the power cord into an electrical outlet and press the ON(l) – OFF(O) switch on the handle assembly when ready to operate.

Safety-Lighted Power Switch

• fig. 4 When the unit is plugged into the electrical outlet and power is present, the On/Off power switch will illuminate RED. This is to notify you of power being present and to prevent the unit from being left powered while not in use.

Up-Position Lock

• fig. 5 Place the foot on the power head and lean the handle back gently to release the lock for vacuum use. Return the handle to the full upright position to engage the lock.
• NOTE: Do not operate the unit while in the upright and locked position. Do not let the unit run while in any one stationary position for any period. Keep the unit moving while in operation.

For Easy Power Cord Storage

• fig. 6 Wrap the power cord around the cord hook on the handle and the cord hook on the connector. Secure to “U” shaped part on the plug.

Operating Recommendations
This new ORECK XL High-Speed Upright is one of the finest, fastest, and strongest units in its class. You’ll love the way it cleans, gets under things, and it’s SO lightweight and easy to use.

The following are a few simple suggestions regarding its operation:

1. When inserting a new disposable paper filter dust bag—FIRST PUFF OUT and OPEN THE BAG.
2. When the disposable filter dust bag is full, REPLACE IT.
3. If at any time the machine does not pick up properly or makes an unusual noise, STOP OPERATION and service.
4. Although your upright will pick up pins, paper clips, and other small objects, it is recommended that these be removed from the floor before you vacuum. Failure to do so may result in permanent damage to the motor suction fan and its housing.
5. WARNING: Do not use your vacuum cleaner on damp surfaces. This will cause damage to the vacuum cleaner and is dangerous to the user. Damage caused by use on wet surfaces is not covered under warranty.
6. REPLACE THE BELT EVERY 6 MONTHS.
7. Change the disposable filter dust bag at least once a month—even if it is not full! The collected dust in the dust bag can cause odour, attract moisture, and can affect the efficiency of the cleaner.
8. DO NOT run the vacuum cleaner over the cord. The revolving brush could damage the cord.
9. Use caution when vacuuming over area rug edges and fringe.

General Information

The performance of your new cleaner greatly depends upon care and maintenance. The instructions in this manual will guide you in performing basic care and maintenance. To obtain the most satisfying years of service read the instructions and keep them handy for future reference.

Disposable Paper Filter Dust Bags
Disposable paper filter dust bags play a very important role in the efficiency of your ORECK vacuum cleaner. The purpose of the paper bag is to trap dirt, but at the same time, it must be porous enough to allow air to pass through. If the paper bag becomes clogged, no air can pass through the cleaner and cleaning cannot take place, regardless of the cleaner’s power. To keep your cleaner operating at maximum efficiency, change the dust bag frequently. DO NOT FILL ABOVE THE LINE INDICATED ON THE DUST BAG.

Be sure the disposable paper filter dust bag is installed properly. All paper dustbags are not the same. Your ORECK disposable dust bags have been designed to be used with the ORECK cleaner. Using bags other than genuine ORECK TYPE CC disposable bags will affect the cleaning ability of your cleaner and could cause damage to it.

The Belt
The belt on your vacuum cleaner controls the speed of the revolving brush and is very important for the effective operation of the cleaner. If the belt becomes stretched or cut, it will cause the revolving brush to stop completely or slow down. See instructions in the manual for replacing the belt. An extra belt is stored in the baseplate of your cleaner. When buying replacement belts, use ONLY ORECK genuine belts. Belts other than Oreck belts will not operate the revolving brush correctly and may create undue stress which will cause damage to the motor and brush bearings. Using belts other than ORECK belts will void the warranty.

Lubrication
The vacuum cleaner motor bearings are factory-lubricated and sealed. Further lubrication is not required.

General Cleaner Care

• At least once a month, check for and remove excessive lint, string or hair from the revolving brush.
• Wipe the outside of the cleaner with a damp cloth. Also clean the connector deflector assembly area, base of cleaner and fan housing area. If there is dust in the outer bag, vacuum it or shake it out.
• A little preventative maintenance will keep your cleaner looking new and will ensure continued cleaning effectiveness.

CAUTION—Wood Floors, Soft (Vinyl, Asphalt Tile, etc.) Floor Surfaces and Polished Floor Finishes
Use floor and floor finish manufacturer’s recommended methods of cleaning. The metal strip on the base of the cleaner could be damaged if used on concrete or abrasive surfaces, and, therefore, cause damage to wood floors, soft (vinyl, asphalt tile, etc.) floor surfaces and polished floor finishes. The roller brush may also scuff very soft finishes. Do not operate the unit while in the upright and locked position. Do not let the unit run while in any one stationary position for any period. Keep the unit moving while in operation.

Celoc® Hypo-Allergenic Filter System
The Celoc SMMS outer bag of your vacuum cleaner is a high-filtration medical material designed to filter the smallest of dust particles. The inside of the outer bag must be cleaned. Vacuum the inside of the outer bag or hand wash, turn inside out, with warm water, and air dry. The Celoc layered disposable inner dust bag must be replaced once a month even if it is not full. Change it more often if it is used in extremely dirty areas. Increase the cleaning power of your vacuum by changing the bag often.

To Replace Filter Dust Bag

WARNING:
Unplug the cord from the electrical outlet before servicing.

BAG REMOVAL:

• fig. 7 Unzip the outer bag completely.
• fig. 8 Pull the bag cardboard collar to release the bag dock door from the connector. The bag dock door will hinge downward.
• fig. 9 Gently pull the bag cardboard collar upward out of the bag dock. The dust seal will close automatically.

BAG INSTALLATION:

• fig. 10 Slide the cardboard collar completely onto the bag dock door.
• fig. 11 Firmly push the bag dock door with both thumbs on the indication point until it snaps.

How to Replace a Worn Belt

WARNING: Unplug the cord from the electrical outlet before servicing.

• fig. 12 Remove the replacement belt from the storage channel.
• fig. 13 Remove the door by removing the hold-down screw located on the side of the power head.
• fig. 14 Slide the door forward by prying it open with a screwdriver or coin.
• fig. 15 Remove the belt from the motor drive shaft and brush roll pulley.
• fig. 16 Loop the new belt over the motor drive shaft. Place the opposite end of the belt on the brush roll pulley. Rotate the brush roll three (3) complete revolutions to ensure that no part of the belt is overhanging the end of the motor drive shaft.
• fig. 14 Replace the door by sliding it into the groove at the bottom of the housing.
• fig. 13 Replace the hold-down screw and tighten it.

To Adjust or Replace Brush

WARNING:
Unplug the cord from the electrical outlet before servicing.

• fig. 17 To determine if the brush is worn, place a firm straight edge across the nozzle opening. If brush bristles do not extend beyond the baseplate, the brush should be adjusted.

• fig. 18 Remove the baseplate by removing 5 screws.

• fig. 19 Remove the belt and brush roll from the housing.

• fig. 20 Rotate both bearing assemblies at the ends of the brush roll to show
  “OLD” and replace the holding channels in the housing.
  NOTE: The bearing assembly setting marked “OLD” has no ribs on the top of the assembly. The one marked “NEW” has several ribs. When rotating bearings, make sure both bearing assembly settings are the same and face up when replacing the brush roll.

• fig. 17 Reassemble the belt and the baseplate and check the bristle height above the base plate at each end of the brush.

If a previous adjustment has already been made and the bristle height does not extend above the base plate, a new brush assembly should be ordered.

IMPORTANT:
Unless the brush is worn as indicated above, both bearings must be in the “NEW” position. When rotating, both bearings must be in the “OLD” position. Unmatched settings will cause damage to your machine.

Using an Oreck Fresh Air Tab
fig. 21 Your ORECK XL vacuum cleaner has a special ORECK FRESH AIR® tab pocket. This light-coloured pocket is located inside the vinyl bag in the area where the paper disposable bag attaches to the intake tube. Insert the tablet in the pocket if desired.

Bulb Replacement

WARNING: Unplug the cord from the electrical outlet before servicing.

• fig. 22 Remove lamp housing by removing two (2) screws in the top of the lamp housing. Pull the bulb from the holder and replace it with a new bulb. Use only Oreck replacement parts. Replace the lamp housing by replacing two screws on the top of the lamp housing.

Stuffing or Blockage

IMPORTANT:
On plush and new carpets, stuffing may occur inside the intake tube and the lower tube assembly. This is due to excessive fuzz and loose cuttings in the carpet. Stuffing could occur for the first few cleanings until all the loose material is removed. Due to the high efficiency of the cleaner, many older carpets will cause stuffing when the cleaner is first used on them. If your vacuum cleaner does not pick up properly or makes unusual noise and the outer bag does not fluff up or balloon open, follow these steps:

WARNING: Unplug the cord from the electrical outlet before servicing.

• fig. 23 Check for blockage at the mouth of the intake opening. If there is a blockage, remove it with long-nose pliers, a screwdriver or a coat hanger. If you cannot reach the blockage, remove the baseplate (fig. 24).
• fig. 25 If the blockage is not at the base, remove the lower tube. Unhook the retainer spring, releasing the bottom of the bag.
• fig. 26 Twist the lower collar counterclockwise to slide up. Pull the tube out of the fan housing.
• fig. 27 Check for blockage. If the blockage is in the tube, remove it with a coat hanger.
• fig. 28 If the tube is not blocked, look into the fan housing. Remove debris with long-nose pliers, a screwdriver or a coat hanger.
• fig. 26 To reassemble, check the O-ring on the tube and replace it if damaged. The vacuum will not operate properly without the tube O-ring. Slide the O-ring to approximately 2″ from the base of the tube. Replace the tube by first lining up a slot at the base of the tube with an inner tab inside the fan housing. Then reinsert the tube and push down until the tube is seated. Make sure the O-ring is in place against the fan housing opening. Replace and tighten the collar until collar locking tabs are locked in place.
• fig. 29 Make sure the collar is not cross-threaded on housing. Reattach bag spring (fig. 25).
• fig. 30 Many times blockage occurs due to a full dust bag causing dirt to back down the airflow system. When that happens, the blockage will be at the top of the system, starting in the area where the dust bag connects to the connector assembly.

NOTE:
If the above actions do not correct the problem, contact an Oreck authorized service centre or call the customer service centre.

• US: 1-800-989-3535
• Canada: 1-888-676-7325.

©2008 Oreck Holdings, LLC. All rights reserved. All word marks, logos, product configurations, and registered trademarks are owned and used under the authority of Oreck Holdings, LLC.

References

• Oreck Vacuum Cleaners & Air Purifiers for a Clean & Healthy Home
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