MBTelehealth Virtual Visit Provider Portal Connection Dialer User Guide

Quick Reference Guide
Connection Dialer (Virtual Visit Provider Portal)
Service Desk204-940-8500 Option 4, Option 1
or toll-free 1-866-999-9698 Option 4, Option 1

Virtual Visit Provider Portal Connection Dialer

• Do not connect your device (workstation, cellphone or iPad) to BellMTS Guest Wifi while at the hospital (other than at these locations: CCMB MacCharles or 700 Elgin); it will break your connection to MS Teams, Connection Dialer (Virtual Visit Provider Portal) and MyMBT Messaging (Cortext).
• Due to the potential security and privacy risks associated with the TikTok app, you must delete the app from your work or personal device prior to installing and using MyMBT Messaging (Cortext) on that device.

Connection Tabs

Log into the Virtual Visit Provider Portal using your network username and password and click on one of the 4 tabs as shown below. https://evisit.mbtelehealth.ca/provider/.

• All events need to be booked in scheduler.
  Reminders:

• Providers can connect from their desktop or mobile device to Telehealth rooms and sites across the province, but this is not intended to connect to patients on their own devices.

• If you connect to a site and their telehealth equipment is offline, you will hear a message that says “You are the only participant in the conference” and the system will automatically disconnect your call in a few minutes.
  If this happens, you can just close your browser as you will not have a disconnect button. Contact the service desk to let them know the other site’s equipment is offline.

• If using an Apple device, you must use Safari as your browser.

Site to Site

Enter the 5 digit code in the Dial String field for the site you want to connect to and click Launch Connection.

Multi-Site
Enter the dial string and PIN (if required) found on the Whiteboard and click Launch Connection.

Out of Province
Enter the dial string and PIN (if required) that has been provided to you and click Launch Connection.

Recent Connections
This tab shows all your recent connections. If you haven’t marked a site as a favourite, but have recently called the site, you can search for it and launch the connection from here.
Use the Dial Date drop-down or the search box to narrow your search criteria.

During Call

Far end camera control

1. Click on Show side panel.
2. Click on the participant site to open the menu.
3. Click Camera control.
4. Use the arrows to move the camera and the +/- to zoom in and out.

End Call

Connection Dialer on a Mobile Device

• Only use Safari browser on Apple devices due to Apple restrictions which may cause problems with your call.
• End User Devices must be password protected.
• End User Devices must be configured with a password protected screen saver that activates after a maximum of 20 minutes of inactivity.
• Theft/Loss of End User Device – User must immediately notify the Service Desk at 204-940-8500 in order to disable access to Connection Dialer.

1.  Log in on your mobile device and turn your phone to landscape orientation in order to have access to all of the icons and menu items without having to scroll.
2. On the Site to Site tab, tap My Favourites to filter on the Telestroke sites, find the site you want to connect to and click the Launch Connection icon.
3. Once connected, you will see the other site full screen. Disconnect at the end of every call.

rev 19May2023

Documents / Resources

| MBTelehealth Virtual Visit Provider Portal Connection Dialer [pdf] User Guide
Virtual Visit Provider Portal Connection Dialer, Visit Provider Portal Connection Dialer, Provider Portal Connection Dialer, Portal Connection Dialer, Connection Dialer, Dialer
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