GE APPLIANCES PFW950 Washer Owner’s Manual

: June 16, 2024
: GE Appliances

Table of Contents

GE APPLIANCES PFW950 Washer
Product Information
Product Usage Instructions
FAQs
SAFETY INFORMATION
USING THE WASHER
APPLIANCE COMMUNICATION
CARE AND CLEANING
LOCATION OF YOUR WASHER
Installation Instructions
TROUBLESHOOTING TIPS
CONSUMER SUPPORT
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

GE APPLIANCES PFW950 Washer

GE-APPLIANCES-PFW950-Washer-image

Product Information

Specifications

Model Numbers: PFW950, PFW870, GFW850, GFW655, GFW650, GFW550, GFW510
Trademark: GE (General Electric Company)
Manufactured under trademark license

Product Usage Instructions

Getting Started

To get started with your washer, follow these steps:

Make sure the washer is properly installed and located according to the Installation Instructions.
Connect the hot water hose to the H valve and the cold water hose to the C valve.
Ensure that the washer is not exposed to temperatures below freezing or to harsh weather conditions.
Refer to the Quick Installation Guide for quick reference during installation.

Appliance Communication

The washer is equipped with appliance communication features that allow it to interact with other compatible appliances. Please refer to section 14 of the user manual for detailed instructions on how to use this feature.

Dryer Control

The washer is designed to work in conjunction with a compatible dryer. Section 15 of the user manual provides information on how to control the dryer using the washer’s interface.

Dispensers

The washer is equipped with dispensers for detergent, fabric softener, and bleach. Section 16 of the user manual explains how to use these dispensers and provides recommendations for proper usage.

Consumer Help Indicator

The washer features a consumer help indicator that provides troubleshooting information and alerts. Section 18 of the user manual explains how to interpret and respond to the indicators.

Loading

Proper loading of the washer is essential for optimal performance. Section 19 of the user manual provides detailed instructions on how to load different types of garments and maximize the washer’s capacity.

Care and Cleaning

Proper care and cleaning of the washer is important to maintain its performance and prolong its lifespan. Section 20 of the user manual provides instructions on how to clean different parts of the washer and prevent buildup.

Installation Instructions

For detailed installation instructions, refer to section 22 of the user manual. It provides step-by-step guidance on how to install the washer properly, ensuring safe and efficient operation.

Reversing The Door Swing

(Optional on some models only)

If applicable to your model, section 27 of the user manual provides instructions on how to reverse the door swing for convenient access based on your installation setup.

Troubleshooting Tips

If you encounter any issues with your washer, refer to section 31 of the user manual. It provides troubleshooting tips and solutions for common problems that may arise during usage.

Limited Warranty

Details about the limited warranty for your washer can be found in section 35 of the user manual. It explains the coverage and terms of the warranty, as well as how to contact customer support for assistance.

Consumer Support

If you need any assistance or have questions about your washer, section 36 of the user manual provides contact information for consumer support. Helpful websites and phone numbers are listed for your convenience.

Quick Reference Guide

For quick reference on the basic operation of your washer, refer to section 37 of the user manual. It provides a concise overview of the key features and functions.

Quick Installation Guide

If you need a quick reference during installation, section 38 of the user manual provides a guide with simplified instructions and diagrams.

Owner’s Manual & Installation Instructions

For a comprehensive guide on using and installing your washer, refer to the Owner’s Manual & Installation Instructions provided. It contains detailed information on all aspects of the washer’s operation and maintenance.

Product Registration

Registering your GE appliance is important to receive important product information and warranty details. You can register your appliance online or by mailing in the pre-printed registration card included in the packing material.

Model Number, Serial Number, and MAC ID

Make sure to write down the model number, serial number, and MAC ID (for WiFi enabled models) of your washer. This information can be found on a label inside the washer door.

FAQs

Q: How do I dispose of my appliance?

 A: Dispose of or recycle your appliance in accordance with Federal and Local Regulations. Contact your local authorities for environmentally safe disposal or recycling options.

Q: Where can I find fabric care instructions?

 A: Follow all fabric care instructions and warnings provided with your garments to prevent melting or damage to the appliance.

Q: Can I wash articles that have been previously cleaned or treated with chemicals?

 A: DO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in, or spotted with chemicals. This can lead to hazardous situations.

OWNER’S MANUAL & INSTALLATION INSTRUCTIONS
PFW950 PFW870 GFW850 GFW655 GFW650 GFW550 GFW510
ENGLISH/FRANÇAIS/ ESPAÑOL

Write the model number, serial number and MAC ID for WiFi enabled models here:
Model #
Serial #
MAC ID _____
You can find them on a label inside the washer door.
GE is a trademark of the General Electric Company. Manufactured under trademark license.

49-3000368 Rev 0 11-23 GEA

THANK YOU FOR MAKING GE APPLIANCES A PART OF YOUR HOME.
Whether you grew up with GE Appliances, or this is your first, we’re happy to have you in the family.
We take pride in the craftsmanship, innovation and design that goes into every GE Appliances product, and we think you will too. Among other things, registration of your appliance ensures that we
can deliver important product information and warranty details when you need them.
Register your GE appliance now online. Helpful websites and phone numbers are available in the Consumer Support section of this Owner’s Manual. You may also mail in the pre-printed registration
card included in the packing material.

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SAFETY INFORMATION

IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
WARNING To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using
your appliance, follow basic precautions, including the following: Read all instructions before using the appliance. Follow all fabric care instructions and warnings to prevent melting of garments or damage to the appliance. DO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with
gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could ignite or explode. DO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water. These substances give off vapors that could ignite or explode. Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a washing machine, turn on all hot-water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke or use an open flame during this time. DO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this appliance is used near children. Before the washer is removed from service or discarded, remove the door or lid. Failure to follow these instructions may result in death or injury to persons. DO NOT reach into the appliance if the tub or agitator is moving to prevent accidental entanglement. DO NOT install or store this appliance where it will be exposed to the weather. DO NOT tamper with controls, repair or replace any part of this appliance or attempt any servicing unless specifically recommended in the user maintenance instructions or in published user repair instructions that you understand and have the skills to carry out. DO NOT climb or stand on this unit. DO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts including a damaged cord or plug. Unplug the appliance or turn off the circuit breaker before servicing. Pressing the Power pad DOES NOT disconnect power. See “ELECTRICAL REQUIREMENTS” located in the Installation Instructions for grounding instructions. DO NOT use replacement parts that have not been recommended by the manufacturer. (e.g. parts made at home using a 3D printer).
Proper Disposal of your Appliance
Dispose of or recycle your appliance in accordance with Federal and Local Regulations. Contact your local authorities for the environmentally safe disposal or recycling of your appliance.

READ AND SAVE THESE INSTRUCTIONS

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SAFETY INFORMATION

IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

PROPER INSTALLATION
This washer must be properly installed and located in accordance with the Installation Instructions before it is used. Ensure that the hot water hose is connected to the “H” valve and the cold water hose is connected to the “C”
valve. Install or store where it will not be exposed to temperatures below freezing or exposed to the weather, which
could cause permanent damage and invalidate the warranty. Properly ground washer to conform with all governing codes and ordinances. Follow details in the Installation
Instructions. Ensure washer is properly leveled and washer legs are adjusted such that unit is stable. Optional drain hose extension recommended for discharging heights from 60″ – 96″. GE Appliances strongly recommends the use of factory specified parts. A list of factory hoses available for
purchase are listed. These hoses are manufactured and tested to meet GE Appliances specifications. GE Appliances strongly recommends the use of new water supply hoses. Hoses degrade over time and need
to be replaced every 5 years to reduce the risk of hose failures and water damage. Consider recycling options for your appliance packaging material.

AUTOMATIC DRAIN SEQUENCE
Machine will automatically drain any time the door is left open for more than 15 minutes and water is present. Machine will automatically drain if left in a paused state with the door closed for more than 24 hours and water
is present.

WHEN NOT IN USE
Turn off water faucets to minimize leakage if a break or rupture should occur. Check the condition of the fill hoses; GE Appliances recommends changing the hoses every 5 years.

PARTS AND ACCESSORIES
Order on-line at GEApplianceparts.com today, 24 hours a day or by phone at 877.959.8688 during normal business hours. In Canada, visit your local GE Appliances parts distributor or call 800.661.1616 or GEAppliances.ca/en/products/parts-filters-accessories.

Part Number Accessory

WX14X10011 6 ft stainless steel washer hoses with

90° elbows; 2-pack

WH49X316 Washer drain hose extension kit –

Approximately 44″

WX10X10011 Tide® Washing Machine Cleaner*

PM7X2

Universal low profile washer floor tray

GFA28KITN Stack Bracket Kit (to stack dryer on top)

GFP1528S 28″ width Pedestal with drawer White

GFP1528P 28″ width Pedestal with drawer Colors

GFR0728S 28″ width Riser without drawer White

GFR0728P 28″ width Riser without drawer Colors

*Tide® is a registered trademark of Procter & Gamble

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WARNING

To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY INFORMATION before operating this appliance.

Throughout this manual, features and appearance may vary from your model.

Quick Start:

Step 1

Step 4

Step 5

Load clothes into your washer and close the door.
Step 2
If the screen is dark, press the Power pad or turn the knob to “wake up” the display.

Step 3
Turn the knob to select the desired cycle.

(cycle options vary by model)

Open the dispenser and add detergent, bleach and fabric softener, as desired. Models with SmartDispenseTM only require that you select the SmartDispense pad once the tank has been filled.

Press Start to begin the wash cycle. The machine will weigh your clothes and add the proper amount of water. When the wash cycle is finished, the door will unlock.
Step 6 (on some models)
After the wash cycle is completed and the clothes unloaded, select ULTRAFRESH VENTTM to help eliminate the excess moisture in your washer so you can close the door.

Display and Status Lights
(Features and appearance will vary)

On some models, the display shows the approximate time remaining until the end of the cycle and the washer cycle status (Prewash, Fill, Wash, Rinse and Spin).

NOTE: The cycle time is affected by how long it takes the washer to fill. This depends on the water pressure in your home. The “smart” timer “learns” the amount of time it takes to fill your washer and adjusts the total time accordingly.

On some models, if an out-of-balance condition is detected by the washer, the Spin status light or Spin option selection light will blink during the remaining portion of the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the washer is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the load and spin up to full speed. If you notice the load is more wet than usual at the end of the cycle, redistribute the load evenly in the wash tub and run a Rinse & Spin cycle.

In addition, the display will show:

(WiFi) (on some models)
Venting (on some models) Control
Door

Will allow your appliance to communicate with your smartphone for remote appliance monitoring, control and notifications. It stays lit whenever the washer is on and is connected. It will blink during the commissioning process or if it loses connection to the network.
Venting will blink to indicate that you can select the ULTRAFRESH VENT feature at the end of the cycle. It then stays illuminated once selected until venting is complete.
The controls on the washer are locked when this icon is illuminated. You must press and hold the Control Lock pad to unlock the controls.
This icon will illuminate while the door is locked and will blink while the washer is in the process of pausing and then unlocking.

Smart
Auto, More, Less (on some models)
Tank Low (on some models)
Loads Left (on some models)
Delay (on some models)

This icon will illuminate when the Smart AI features of your washer are active. The SmartDispense will automatically dose detergent according to the weight and soil level of the clothes. You can adjust this feature to dose MORE or LESS detergent or turn it OFF to manually dose detergent. At start up the unit displays when the SmartDispense tank needs to be re-filled. Typically, this first lights up when there are approximately 8 – 10 loads of detergent remaining. Displays the estimated number of wash loads left for the amount of detergent in the SmartDispense tank.
When you select a delay start to your wash, this will be indicated by either a light next to the pad or with the word “Delay” in the center of the options window. The display will also countdown the hours until the cycle begins.

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Getting started
Features and appearance will vary.

Model:

A

C

PFW950

B

Model:

A

C

PFW870

B

Model:

A

C

GFW850

B

Model:

A

C

GFW655

B

Model:

A

C

GFW650

B 6

E

D

E

D

E

D

E

D

E

D

E

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Model:

A

C

GFW550

B

Model:

A

C

GFW510SC

B

Model:

A

C

GFW510SS

B

E

D

E

D

E

D

E

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A Power Press to “wake up” the display. If the display is active, press to put the washer into standby “OFF” mode. NOTE: Pressing Power does not disconnect the appliance from the power supply.

B

Start and Pause (Add Garment)
Press to start a wash cycle. If the washer is running, pressing it once will pause the washer and unlock the door,

allowing Add Garment (should be done early in the wash cycle) or removal of a garment. It will take a few

seconds for the door to unlock after pressing Start/Pause. After adding or removing garments, press again to

restart the wash cycle.

NOTE: If washer is paused and cycle is not restarted within 15 minutes, the current wash cycle will be cancelled.

NOTE: The washer performs automatic system checks after pressing the Start pad. Water will flow in 45 seconds or less. You may hear the door lock and unlock and the pump activate before water flows.

C Wash Cycles
The cycles are optimized for specific types of loads. The chart below will help you match the items to be laundered with the best cycle settings. For optimal performance, select the cycle that most closely matches the items in your load. Delay Start/Remote Start is available on all cycles.

Cycle

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D Settings Individual settings for soil level (Level), water temperature (Temp) and spin speed (Spin) can be set from the minimum to maximum. In general, the higher up the column, the more energy will be used.
Soil Changing the Soil level increases or decreases the wash time to remove different amounts of soil. To change the Soil level, press the Soil level pad until you have reached the desired setting. You can choose between Extra Light, Light, Normal, Heavy or Extra Heavy soil levels on most cycles.
Temp Adjust to select the proper water temperature for the wash cycle. The AutoSoak and PreWash rinse water is always cold to help reduce energy usage and reduce setting of stains and wrinkles. Follow the fabric manufacturer’s care label when selecting the wash temperature. To change the wash temperature, press the Temp pad until you have reached the desired setting. You can choose between Tap Cold, Cold, Warm, Hot or Extra Hot on most cycles. By design, to protect fabrics, not all wash temperatures are available for certain wash cycles. Extra Hot temperatures are enabled by the internal heater on models equipped with Steam capabilities. NOTE: The first 10 seconds of the wash fill is always cold. This feature assists in conditioning the fabric and preventing stains from setting on garments.
Spin Adjusting the Spin speed changes the final spin speed of the cycles. Always follow the garment manufacturer’s care label when changing the Spin speed. To change the Spin speed, press the Spin speed pad until you have reached the desired setting. You can choose between No Spin, Low, Medium, High or Max. Higher spin speeds are not available on certain cycles, such as DELICATES and ACTIVE WEAR. Higher spin speeds remove more water from the clothes and will help reduce dry time, but may also increase the possibility of setting wrinkles on some fabrics.
NOTE: This washer features a dBTTM (Dynamic Balancing Technology) system. This patented onboard sensing technology enables real-time balancing of the spin cycle for each load, saving time and providing a quiet wash. This should lead to more consistent wash times and an overall reduction in noise and vibration. If the washer should experience any excessive noise, vibration or shaking, simply Pause the washer, open the door, and manually redistribute the load before restarting the cycle.
E Options
SMARTDISPENSETM (on some models) When selected, this feature will automatically add detergent to the wash, eliminating the need to add detergent for each load. See the SmartDispense section for details.
My Settings (on some models) To save your favorite settings for a given cycle, set the desired options for Soil, Spin and Temp levels, extra rinse and other settings. Hold down the My Settings pad for 3 seconds. A beep will sound to indicate the selections for this cycle have been saved. You can choose to create My Settings for other cycles.
STEAM/POWER STEAM (on some models) The steam feature adds steam into the washer before the wash cycle begins to assist with loosening stains on the NORMAL, WHITES, TOWELS, BULKY Bedding, SANITIZE+Allergen and POWER CLEAN cycles. To use: 1. Press the Power pad to “wake up” the washer and select a wash cycle. 2. Use the SmartHQ App or press the POWER STEAM pad (on some models) to activate steam. 3. Press the Start/Pause pad.
WiFi (may be a shared pad with other options) Press and hold the WiFi* pad for 3 seconds to activate. See the WiFi Connect section for details on how to get stated with WiFi connection.

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E Options
Delay Wash/Remote Start You can delay the start of a wash cycle for up to 24 hours or remote start the washer by using the Delay Wash/ Remote Start feature. Press to step by hours or hold to scroll the Delay Wash pad to set the amount of time you want to delay the start of the wash cycle. If you have connected your washer to WiFi, the first selection, “AP”, can be selected to enable remote starting of your washer from the GE Appliance Smartphone app. Or, if you select a delay time in hours, the machine will count down and start automatically following this period. Press the Start pad once you have configured the Delay Wash to the proper setting to enable this feature. To cancel this option, simply power off and power on the controls. NOTE: If you forget to fully close the door, a reminder signal will beep reminding you to do so.
NOTE: If you open the door when the delay is counting down, the machine will enter the pause state. You must close the door and press Start again in order to restart the countdown.
Time Saver (on some models) This option reduces the overall washer cycle time by optimizing the wash, rinse and spin actions and/or gently raising the wash temperature to get clothes cleaned faster. Option is available on NORMAL, WHITES, TOWELS, DELICATES, BULKY Bedding and ACTIVE WEAR cycles. Total wash time will vary based on cycle chosen and options selected. To use: 1. Turn power on and select a wash cycle which has Time Saver as an option. 2. Press the Time Saver pad to reduce the overall wash time. 3. Press the Start/Pause pad.
More Water (on some models) This option adds approximately 3 gallons to the wash and rinse portions of the cycle. If the option is selected before the cycle starts, the water will be added from the beginning of the wash cycle and later to the rinse. If the option is selected during the wash portion, more water will be added at this point and later to the rinse. Likewise, if the More Water option is selected after the wash portion has completed, the washer will add more water to the rinse only. If wash and rinse have completed, the More Water pad will no longer be active.
ULTRAFRESH VENT System with ODORBLOCKTM (on GE Appliances and Profile models only) The ULTRAFRESH VENT System with OdorBlock was designed to eliminate excess moisture in the washer following a wash cycle to help prevent odors from developing. This washer was designed to drain water at the end of the cycle more effectively. Following the wash cycle, the user can then choose to leave the door open or select the ULTRAFRESH VENT feature to assist with drying out the gasket and other areas of the washer. The OdorBlock system features multiple components which are manufactured with Microban® antimicrobial technology.* Microban is a safe and effective antimicrobial technology that will last the life of your washer. For more information, please visit www.microban.com/geappliances.
ULTRAFRESH VENT is available after the wash cycle is complete and you have removed your cleaned laundry. Once the door is closed, a notification tune will play and the ULTRAFRESH VENT pad LED will blink. Upon pressing the pad, ULTRAFRESH VENT will begin.
To select ULTRAFRESH VENT at any other point, power on the washer, ensure a cycle is not actively running, and remove any garments from the basket, then press and release the ULTRAFRESH VENT pad so that the notification tune plays and the ULTRAFRESH VENT pad LED begins to blink. Then press the ULTRAFRESH VENT pad again to start the feature.
During the operation of ULTRAFRESH VENT the door will remain locked and the washer will intermittently spin at low speeds for up to 8 hours. Profile models utilize a sensor to determine end time.
If garments are detected in the basket during ULTRAFRESH VENT, the washer will instead run TUMBLE CARE or 1 STEP WASH + DRY, based on option availability for your model.
The ULTRAFRESH VENT feature may be cancelled at any time by pressing the POWER pad, turning the cycle knob, or pressing the ULTRAFRESH VENT pad.

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E Options
SmartHQ App Enabled There are several options that support your WiFi connected washer available through the SmartHQ App. Not only does this App enable you to receive over the air upgrades and updates to your washers software, but it unlocks special features for your washer. Among those features are Adaptive SmartDispense, Adaptive My Settings and Stain Removal Guide.
*Microban® is a registered trademark of Microban International, Ltd.
1 STEP WASH + DRY (on some models) This option is available on all cycles except Self Clean. The 1 STEP WASH + DRY is intended for small loads only. Use when clothes need to be washed, dried and ready to wear or finished the next morning. This feature will tumble clothes and introduce a constant stream of air into the washer compartment upon completion of select wash cycles. Although the drying portion is set to 8 hours, the clothes can be removed at any time by pressing Pause or Power to cancel the cycle.
Tumble Care (on some models) Freshly tumbles your garments periodically for up to 8 hours after the wash cycle is complete to lessen the setting of wrinkles and creases when you are not able to move clothing to the dryer right away. At the end of the cycle, the display will scroll “END” and after ten minutes the Tumble Care will begin. It can be stopped at any time by pressing the Power pad.
PreWash (on some models) Prewash is an extra wash before the main wash. Use it for heavily soiled clothes or for clothes with a care label that recommends prewashing before washing. Be sure to add liquid or powder high-efficiency detergent, or the proper wash additive to the prewash dispenser. Washers equipped with SmartDispense will automatically add the proper amount of detergent for prewash based on the load size. PreWash must be selected prior to pressing Start. The PreWash feature will fill the washer (adding the prewash detergent), tumble the clothes, drain and spin. Then the washer will run the selected wash cycle. NOTE: In some special cycles, the prewash is selected automatically as the default. You can turn off this selection at any time. The main wash will use new detergent from the manual detergent compartment and from the SmartDispense tank (on some models).
AutoSoak (on some models) For soaking your garments prior to the wash cycle. This option begins with a brief tumble and then proceeds to soak the clothes with water and detergent for a specified period of time. Once complete, the cycle will continue automatically. AutoSoak must be selected prior to pressing the start pad. The AutoSoak time will add an additional 15 minutes, 30 minutes, 1 hour or 2 hours to the overall wash time. High-efficiency detergent from the main wash compartment in the dispenser is used for the AutoSoak period and main wash cycle.
Soak Rinse (on some models)
Select this feature when laundry sanitizer is used. This feature is recommended for special case loads only, not for typical use. Press Soak Rinse for Sanitizer button to enable. An additional chime will occur and the cycle time will increase due to additional soaking time to activate the laundry sanitizer. To cancel the option, press the Soak Rinse for Sanitizer button again. NOTE: Fill the fabric softener compartment in the dispenser drawer with the recommended amount of laundry sanitizer.
Extra Rinse This option allows for an extra rinse during a cycle to remove excess dirt and detergent from soiled loads. Press the Extra Rinse pad to select. NOTE: On RINSE & SPIN cycle, a drain and spin cycle can be achieved by pressing the Extra Rinse pad until the LED is no longer illuminated.

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E Options
Light (on some models) The basket light will turn on and remain on for 5 minutes when the door opens, Start/Pause pad is pressed, or by pressing the Light pad. The basket light can be turned off by pressing the Light pad.
Sound To change the loudness of the end of cycle signal and the press pad volume, press the Sound pad as many times as needed to reach the desired volume. On some models there are four sound levels including off, other models have Off/On with press and hold function.
Control Lock (Light-Control Lock pad) (depending on model) You can lock the controls to prevent any selections from being made. Or you can lock or unlock the controls after you have started a cycle. Children cannot accidentally start the washer by touching pads with this option selected. To lock/unlock the washer, press and hold the Control Lock/Light-Control Lock pad for 3 seconds. A sound is made to indicate the lock/unlock status. The control lock icon on the display will light up when it is on. NOTE: The Power pad can still be used when the machine is locked.

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APPLIANCE COMMUNICATION

Appliance Communication

WiFi Connect (For customers in the United States only – GE Appliances and Profile

models only)
Your washer is GE Appliances WiFi Connect enabled.

WiFi Label Location

It is highly recommended that you connect your washer to WiFi to download the latest software, receive periodic updates and benefit from many of the extended features available through the SmartHQ App. Many of the AI features for your washer require connection to the SmartHQ App.

Visit geappliances.com/connect and enter your model number to show you the proper steps to connect your appliance.

Take special note of your washer’s serial number and MAC ID address on the front of this manual.

Please visit GEAppliances.com/connect to learn more about connected appliance features, to learn what connected appliance App’s will work with your smartphone.

WiFi Connectivity: For assistance with the appliance or the ConnectPlus network connectivity, please call GE Appliances at 800.220.6899.

Scan here to get started.

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Dryer Control Bluetooth® (on some models)

Pairing

1. Power on both the washer and the dryer but do not start any cycles.
2. Press and hold the Tumble Care button on the washer for 5 seconds until the Bluetooth® LED ( ) starts to flash and you hear an audible tone.
3. Open and close the dryer door 3 times within 10 seconds to make it discoverable to the washer.
4. The washer will attempt to discover the dryer, the Bluetooth® icon will flash and both displays will blink ” – – – “.
5. The Bluetooth® icon on the washer should illuminate solid signifying that the machines are now paired. The display on the washer will display “bt” once pairing is complete.
6. If the Bluetooth® units fail to pair, repeat above steps 1-5.
7. To unpair the machines, press and hold the Tumble Care button for 10 seconds or open and close the dryer door 3 times within 10 seconds.

Open and close dryer door
3 times within 10 seconds

Scan for instruction

How to use the Dryer Control Feature (on some models)

1. Power on the washer.
2. Press and hold the Dryer Control button on the washer for 3 seconds to power on the dryer.
3. The dryer’s cycle selection will flash to display the recommended sensor cycle that pairs to the last completed washer cycle as the washer display reads “drY”.
4. To use this cycle, press the Dryer Control button to start the dryer. The dryer can be paused by opening its door or pressing the Dryer Control button. To restart the dryer with its door closed, press the Dryer Control button again.
5. To select Timed Dry instead of the sensor dry cycle, press the Timed Dry button on the washer while the display says “drY”. Repeated presses of this button will step through preset Timed Dry times (default is 10 minutes).
6. Once you’ve selected the Timed Dry cycle’s duration, press the Dryer Control button within 10 seconds to start the dryer.

Washer
Dryer
NOTE: Your dryer’s control panel is fully functional even when you are using Dryer Control through the washer. Powering off the washer will not power off the dryer when a dry cycle is in progress.

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Dispenser Drawer
Slowly open the dispenser drawer by pulling it out until it stops. After adding laundry products, slowly close the dispenser drawer. Closing the drawer too quickly could result in early dispensing of the bleach, fabric softener or detergent.
You may see water in the detergent, bleach and fabric softener compartments at the end of the cycle. This is a result of the flushing/siphoning action and is part of the normal operation of the washer.

Do NOT put detergent packets in the dispenser drawer.
NOTE: Use only liquid or powder HE detergents and additives in the dispenser drawer. Laundry detergent packets should only be added directly to the wash basket following the manufacturer’s directions.
Use only HE High-Efficiency
detergent

SmartDispenseTM (on some models)
When selected, this feature will automatically add detergent to the wash, eliminating the need to add detergent for each load.
The detergent amount selection on the control panel will default to AUTO when first powering up the washing machine. When AUTO is selected, the amount of detergent needed for each laundry load will automatically be determined based on the size of the load the machine senses.
For AUTO, the washer will dispense approximately 1.5 oz of detergent for an 8 lb normal load. For other loads, it will adjust proportionally based on the size of load and garment type. If you select LESS, the amount of detergent will be reduced by 40%. This may be desired for higher concentrate detergents or if you have very soft water. For heavily soiled loads, you may want to select MORE to add 40% more detergent than the AUTO level. You can set the brand/type of detergent in the SmartHQ App so that the washer can make adjustments based on detergent manufacturers recommendations.
NOTE: Not all cycles will allow the use of the SmartDispense feature. If the light is not illuminated and pressing the SMART DISPENSE pad results in a beeping tone, then SmartDispense is not allowed for the cycle that has been selected. Detergent will need to be added directly to the detergent compartment for these cycles.

SmartDispense Bleach

Softener
Detergent Flap Selector

Use only HE High-Efficiency liquid detergent

If it is desired to manually add detergent for a particular load:
1. Press the SMART DISPENSE pad on the control panel until its light turns off which indicates the SmartDispense feature has been turned off.
2. Set the flap in the detergent compartment to the type of detergent to be used – Powder or Liquid. See the Detergent Compartment section.
3. Add the desired amount of detergent into the detergent compartment.
If the display indicates that the SmartDispense tank is estimating there is insufficient detergent to wash a load, the SmartDispense light will flash. The washer can still run a cycle, but it suggested that you add detergent in the manual detergent compartment or refill the SmartDispense tank.

Prewash Compartment (on some models)
Only use the prewash compartment if you are selecting the PreWash cycle for heavily soiled clothes. Add measured detergent or prewash additive to the back left prewash compartment of the dispenser drawer.
· Detergent or prewash additive is flushed from the dispenser in the PreWash (if selected).
· Detergent usage may need to be adjusted for water temperature, water hardness, size and soil level of the load. Avoid using too much detergent in your washer as it can lead to over sudsing and detergent residue being left on the clothes.
16

Add PreWash to this compartment
Detergent Flap Selector

Softener

Bleach

49-3000368 Rev 0

USING THE WASHER

Using the washer
On models with SmartDispense:
SmartDispense Bleach
Softener Detergent Flap Selector

On models without SmartDispense:
Add PreWash to this compartment Detergent Flap Selector
Softener
Bleach

Detergent Compartment
Only use high-efficiency detergent in this washer. Do NOT fill high-efficiency detergent over the MAX line. Use detergent manufacturer’s recommended amount.
· Powder Detergent Lift the flap up for powder detergent. This must be done to dissolve and flush detergent properly. Follow the detergent manufacturer’s instructions when measuring the amount of powder detergent to use.
· Liquid Detergent Keep the flap down for liquid detergent. This retains the liquid detergent until it automatically flushes at the start of the wash cycle. Follow the detergent manufacturer’s instructions when measuring the amount of liquid detergent to use.

Detergent usage may need to be adjusted for water temperature, water hardness, size and soil level of the load. Avoid using too much detergent in your washer as it can lead to oversudsing, detergent residue being left on the clothes, and could extend wash times.
Do not put clumped detergent in the dispenser. Clumped detergent can cause a leak.
Do NOT put detergent packets in the dispenser drawer.

Liquid Bleach Compartment
If desired, measure out the recommended amount of liquid bleach, not to exceed 1/3 cup (80 ml) and pour into the compartment labeled “LIQUID BLEACH” marked with this symbol .
It is recommended to use High-Efficiency (HE) bleach in this front-load washer.

Do not exceed the maximum fill line. Overfilling can cause early dispensing of the bleach which could result in damaged clothes.
NOTE: Do not use powdered bleach or laundry detergent/additive packets in the dispenser.

Fabric Softener Compartment
If desired, pour the recommended amount of liquid fabric softener into the compartment labeled “FABRIC SOFTENER”.
Use only liquid fabric softener in the dispenser.
Do not exceed the maximum fill line. Overfilling can cause early dispensing of the fabric softener, which could stain clothes.
NOTE: Do not pour fabric softener directly on the wash load.

NOTE: The fabric softener compartment will be siphoned in the final rinse of the wash cycle. This compartment can also be used to accommodate other liquid rinse aids such as sanitizers and fabric enhancing liquids. The use of these other products must be certified by the liquid manufacturer for safety in the use of a residential washing machine and combination washer/dryer. Please check carefully, as certain liquids may invalidate the warranty on your Washer.

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17

USING THE WASHER

Consumer Help Indicator

Your washer is equipped with Consumer Help Indicator (CHI). CHI is our way to communicate a simple remedy for some situations that you can perform without the need to call for service. The chart below describes the helpful messages you may notice scrolling on your display when you return to start another load. These messages will provide simple remedies you can quickly perform.

Spin light blinking

If an out-of-balance condition is detected by the washer, the Spin light will blink during the remaining portion of the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the washer is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the load and spin up to full speed. If you notice the load is more wet than normal at the end of the cycle, redistribute the load evenly in the wash basket and run a Drain & Spin cycle. (See Extra Rinse in the Using the washer – Options section for details.)

“H2O SUPPLY” Check your house water supply. Did you forget to turn on one or both supply valves after

(Water not

installation or coming back from vacation? As soon as the message starts to scroll, the washer

entering washer) will initiate a 4 minute lock-out period. The washer controls won’t respond/change during this time.

After the 4 minutes, you can begin your cycle again. If you try to bypass the lock-out period by

unplugging the washer, the 4 minute timer will start over again.

“CAnCELEd”

“CAnCELEd” may scroll on the display if the machine was paused for longer than 24 hours or if the machine has stopped itself before the cycle completed due to certain errors. As soon as the message starts to scroll, the washer will initiate a 4 minute lock-out period. The washer controls won’t respond/change during this time. After the 4 minute period, you can begin your cycle again. If you try to bypass the lock-out period by unplugging the washer, the 4 minute timer will start over again. If the problem persists, call GE Appliances at 800.GE.CARES (800.432.2737) for service.

“door”

“door” will be shown on the display if you try to start a cycle when the door is not fully closed. “door” will also be shown on display if 3 cycles have been started without opening the door.
The washer will not start another cycle until the door is opened. In either circumstance, try opening and closing the door, and then starting a new cycle. If the problem persists, call GE Appliances at 800.GE.CARES (800.432.2737) for service.

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49-3000368 Rev 0

USING THE WASHER

Loading
Always follow fabric manufacturer’s care label when laundering.
Sorting Wash Loads
Sort by color (whites, lights, colors), soil level, fabric type (sturdy cottons, easy care, delicates) and whether the fabric produces lint (terry cloth, chenille) or collects lint (velveteen, corduroy). Wash lint producers such as cotton towels and socks separate from lint collectors including synthetic garments and dress pants.

WARNING

– Fire Hazard

DO NOT wash fabrics soiled with flammable liquids or cleaning solvents. No washer can completely remove oil. DO NOT dry anything that has been soaked in or spotted with any type of oil. DO NOT reach into the washer until all moving parts have stopped. Doing so can result in death, explosion, fire or amputation.

Loading the Washer

The wash drum may be fully loaded with loosely added items.
To add items after the washer has started, press Start/Pause and wait until the door is unlatched. The washer may take up to 30 seconds to unlock the door after pressing Start/Pause, depending on the machine conditions. Do not try to force open the door when it is locked. After the door unlocks, open gently. Add items, close the door and press Start/Pause to restart.

Loading Examples

Load Type

Mixed Load

Towels & Sheets

Delicates*

Work Wear

Small Load (2-5 items)

CARE AND CLEANING

Care and cleaning

Water Supply Hoses
Periodically inspect all water inlet hoses for water leaks, wear, cuts, corrosion, and bulges. Replace all hoses immediately if any sign of these failures appear. All hoses should be replaced every 5 years of use to reduce risk of hose failures and possible water damage. When replacing hoses, refer to the Installation Instructions for proper installation. DO NOT overtighten or cross thread fittings. DO NOT allow the hose to rub against sharp objects, become kinked, or become over stretched. Always ensure hose rubber gaskets are installed and free from leaks when pressurized.
Exterior
Immediately wipe off any spills. Wipe or dust spills or washing compounds with a damp cloth. Washer control panel and finishes may be damaged by some laundry pretreatment and stain remover products. Apply these products away from the washer. The fabric may then be washed and dried normally. Damage to your washer caused by these products is not covered by your warranty. Do not hit surface with sharp objects.
Interior
Dry around the washer door opening, flexible gasket (including attached hoses) and door glass. These areas should always be clean to ensure a watertight seal. You will notice if you regularly use the ULTRAFRESH VENT System that this will not be required as often. It is recommended to rinse the washer at least once per month with 1 cup of bleach (or other commercially available product manufactured for this purpose, such as Tide® Washing Machine Cleaner) poured directly into the basket without clothes and using the Self Clean Cycle.

Self Clean

To clean the interior of the washer, select the SELF CLEAN feature on the control panel. This Self Clean cycle should be performed, at a minimum, once per month or about every 40 wash cycles. This cycle will use more water, in addition to bleach, to control the rate at which soils and detergents may accumulate in your washer.
NOTE: Read the instructions below completely before starting Self Clean cycle.

Video
Scan this code to watch a video on this topic.

1. Remove any garments or objects from the washer and ensure the washer basket is empty.

2. Open the washer door and pour one cup or 250 ml of liquid bleach or other washing machine cleaner into the basket.

3. Close the door and select the SELF CLEAN cycle. Push the Start pad.

4. When the Self Clean cycle is working, the display will show the estimated cycle time remaining. The cycle will complete in about 90 minutes. Do not interrupt the cycle.

5. After the cycle is complete (on some models), the washer will automatically start an ULTRAFRESH VENT operation so that the door can remain closed until the next time you use the washer.
If for any reason the cycle needs to be interrupted, the door will not open immediately. Forcing open the door at this stage may cause water to flood. The door will open after the water is drained to a level where it would not flood the floor.
Self Clean may be interrupted by pressing the Start pad in between cycles. A power outage in the house might also interrupt the cycle. When the power supply is back, the Self Clean cycle resumes where it had stopped. When interrupted, be sure to run a complete Self Clean cycle before using the washer. If the Power pad is pressed during Self Clean, the cycle will be lost.
IMPORTANT:
· Run Self Clean with one Cup (250 ml) of bleach once a month.
· After the completion of a Self Clean cycle, the interior of your washer may have a bleach smell.
· It is recommended to run a RINSE & SPIN or a light color load after the Self Clean cycle.

Door Gasket
Open the washer door. Using both hands, press down the door gasket.
While holding down the door gasket, inspect the interior fold. Remove any foreign objects if found trapped inside this gasket.

Make sure there is nothing blocking the holes behind the gasket.
When you are finished cleaning the door gasket, release it and the gasket will return to the operating position.

Video

Scan this code to watch a video on this topic.

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49-3000368 Rev 0

CARE AND CLEANING

Care and cleaning

Dispenser Drawer Area
Detergent and fabric softener may build up in the dispenser drawer. Residue should be removed once or twice a month.

On models with SmartDispense:

· Remove the drawer by first pulling it out until it stops. Then reach back into the rear of the drawer cavity and press down firmly on the lock tab, pulling out the drawer.

· Rinse the drawer with hot water to remove traces of accumulated laundry products.

· To clean the drawer opening, use a small brush to clean the recess. Remove all residue from the upper and lower parts of the recess.

· Replace the dispenser drawer. · To reduce buildup in the Dispenser Drawer area:

Use only HE High-Efficiency
detergent

On models without SmartDispense:

Pump Filter
Due to the nature of the front-load washer, it is sometimes possible for small articles to pass to the pump. The washer has a filter to capture lost items so they are not dumped to the drain. To retrieve lost items, clean out the pump filter.
1. Using a small flathead screwdriver or coin, open the access door.

Video

2. Place a shallow pan or dish under the pump access door and towels on the floor in front of the washer to protect the floor. It is normal to catch about a cup of water when the filter is removed.

Scan this code to watch a video on this topic.

3. Pull down the pour spout.

4. Turn the pump filter counterclockwise and remove the filter slowly, controlling the flow of the draining water.

5. Remove the filter and clean the debris from the filter.

6. Replace the filter and turn clockwise. Tighten securely.

7. Flip up the pour spout.

8. Close the access door by hooking the bottom tabs first, then rotating the access door shut.

Moving and Storage
Ask the service technician to remove water from drain pump and hoses. Do not store the washer where it will be exposed to the weather. When moving the washer, the tub should be kept stationary by using the shipping bolts removed during installation. See Installation Instructions in this manual. If these parts are not available, they can be ordered by visiting our Website at GEApplianceparts.com or by calling GE Appliances at 877.959.8688. In Canada, visit your local GE Appliances parts distributor or call 800.661.1616 or GEAppliances.ca/en/products/parts-filters- accessories.

Long Vacations
Be sure water supply is shut off at faucets. Drain all water from hoses and water filter pump area if weather will be below freezing.

49-3000368 Rev 0

21

Installation Instructions

Washer

If you have any questions, call GE Appliances at 800.GE.CARES (800.432.2737) or visit our Website at: GEAppliances.com
In Canada, call 800.561.3344 or visit GEAppliances.ca

BEFORE YOU BEGIN
Read these instructions completely and carefully.
· IMPORTANT Save these instructions for local inspector’s use.
· IMPORTANT Observe all governing codes and ordinances.
· Note to Installer Be sure to leave these
instructions with the Consumer.
· Note to Consumer Keep these
instructions for future reference.
· Skill level Installation of this appliance requires basic mechanical and electrical skills.
· Completion time 1-3 hours · Proper installation is the responsibility of the
installer. · Product failure due to improper installation is not
covered under the Warranty.

TOOLS REQUIRED

Level

Adjustable wrench

Channel-lock adjustable pliers Phillips screwdriver

PARTS SUPPLIED

Shipping Bolt Covers (4)

Drain Hose Guide

Lock Bar – Retain for

Reversing the Door Swing

(optional on some models

only)

Cable Tie

LOCATION OF YOUR WASHER

DO NOT Install the Washer:
1. In an area exposed to dripping water or outside weather conditions. The ambient temperature should never be below 60°F (15.6°C) for proper washer operation.
2.In an area where it will come in contact with curtains or drapes.
3.On carpet. The floor MUST be a hard surface with DPD[LPXPVORSHRISHUIRRWFPSHU cm). To make sure the washer does not vibrate or move, you may have to reinforce the floor.
NOTE:,IIORRULVLQSRRUFRQGLWLRQXVHLPSUHJQDWHG plywood sheet solidly attached to existing floor covering.
MOBILE HOME INSTALLATION:
Installation must conform to Standard for Mobile Homes, ANSI A119.1 and National Mobile Home Construction and Safety Standards Act of 1974 (PL93-383).

PARTS REQUIRED (Sold separately
or included with the GFW510 model)

Water Hoses (2)

Rubber Washers (2) and Strainer Screens (2)

GE Appliances Parts and Accessories

Order on-line at GEApplianceparts.com today, 24 hours a day or by phone at 877.959.8688 during normal business hours. In Canada, visit your local GE Appliances parts distributor or call 800.661.1616 or GEAppliances.ca/en/products/parts-filtersaccessories.

Part Number Accessory

WX14X10011 WH1X2267

6 ft stainless steel washer hoses with 90° elbows; 2-pack
Rubber Washer (1) and Screen (1)

22

49-3000368 Rev 0

WASHER DIMENSIONS
28″ (71.2 cm)

Installation Instructions

Models – PFW950, PFW870:
56-1/2″ (143.8 cm) 34″ (86.4 cm)

Models – GFW655, GFW650, GFW550, GFW510:
54-1/2″ (138.4 cm)
32″ (81.3 cm)

39-3/4″* (101 cm)

Front View

Side View

*With leveling legs retracted: 39-3/4 (101 cm). / With leveling legs fully extended: 40-5/8 (103.1 cm).

MINIMUM

0″

CLEARANCES

0″

Alcove or Closet

· Rear = 0″*

· Sides = 0″

· 7RS

· )URQW

0″

· Consideration must be given to provide adequate clearance for installation and service.

· Closet doors must be louvered or otherwise ventilated and have at least 60 square inches (387.1 cm2) of open area. If the closet contains both a washer and a dryer, doors must contain a minimum of 120 square inches (774.2 cm2) of open area.
*To enable 0″ clearance on the back of the washer, you must use 90° elbow hoses. Otherwise you may require some additional clearance to avoid rubbing of the hoses against the back wall.

ACCESSORIES:
Order on-line at GEApplianceparts.com, 24 hours a day or by phone at 877.959.8688 during normal business hours.

Stacked:

Part Number

Accessory

GFR0728SNWW GFR0728PNSN GFR0728PNRS GFR0728PNDG GFR0728PTDS GFP1528SNWW GFP1528PNSN GFP1528PNRS
GFP1528PNDG GFP1528PTDS GFA28KITN

White Riser Satin Nickel Riser Royal Sapphire Riser Diamond Gray Riser Black Slate Riser White Pedestal Satin Nickel Pedestal Royal Sapphire Pedestal Diamond Gray Pedestal Black Slate Pedestal Stacking Kit for Dryer over Washer

Riser:

Pedestal:

46-3/4″* (118.7 cm)

55-7/8″* (141.8 cm)

79-1/2″* (202 cm)

Follow the Installation Instructions included in the Kit for all clearances and installation requirements. *With leveling legs retracted. See the WASHER DIMENSIONS section above for legs extension dimensions.

49-3000368 Rev 0

23

Installation Instructions

UNPACKING THE WASHER
WARNING Recycle or destroy the carton and
plastic bags after the washer is unpacked. Make materials inaccessible to children. Children might use them for play. Cartons covered with rugs, bedspreads or plastic sheets can become airtight chambers causing suffocation.
1.Cut and remove all packaging straps. 2.While it is in the carton, carefully lay the washer on its
side. DO NOT lay the washer on its front or back. 3.Turn down the bottom flaps. Remove all base packaging
including the styrofoam base. 4.Carefully return the washer to an upright position and
remove the carton by lifting it upward. 5.Carefully move the washer to within 4 feet (122 cm)
of the final location. 6.Remove the following from the back side of the washer:
4 bolts 4 plastic spacers (including power cord retainers and rubber grommets) 1 bracket and the screws fastening it to the washer NOTE: Do NOT remove the screw or clip holding the hose.
Spacer Bolt

UNPACKING THE WASHER (cont.)
7.Insert shipping bolt hole covers into shipping bolt holes.
IMPORTANT: · Failure to remove all shipping support hardware can
cause the washer to become severely unbalanced. · Save all shipping support hardware for future use.
If you must transport the washer at a later date, you must reinstall the shipping bolts and spacers to prevent shipping damage. The bracket is not required and can be discarded. NOTE: Consider recycling options for your appliance packaging material.

Retainer

Bracket

24

49-3000368 Rev 0

Installation Instructions

ELECTRICAL REQUIREMENTS
WARNING – Electrical Shock Hazard
Plug into a grounded 3-prong outlet.
DO NOT remove ground prong.
DO NOT use an adapter.
DO NOT use an extension cord.
Failure to follow these instructions can result in death, fire or electrical shock.
CIRCUIT Individual, properly polarized and grounded 15 or 20 amp circuit breaker or time-delay fuse.
POWER SUPPLY 2 wire plus ground, 120 Volt, single phase, 60 Hz, alternating current.
Outlet Receptacle Properly grounded 3-prong receptacle to be located so the power cord is accessible when the washer is in an installed position. If a 2-prong Ensure proper receptacle is present, it is the ground exists owner’s responsibility to have a before use. licensed electrician replace it with a properly grounded 3-prong grounding type receptacle.
Washer must be electrically grounded in accordance with local codes and ordinances, or in the absence of local codes, with latest edition of the NATIONAL ELECTRICAL CODE, ANSI/NFPA NO. 70 or CANADIAN ELECTRICAL CODE, CSA C22.1. Check with a licensed electrician if you are not sure that the washer is properly grounded.

GROUNDING INSTRUCTIONS

This appliance must be grounded. In the event of malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. This appliance is equipped with a cord having an equipment- grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

WARNING

Improper connection of the equipmentgrounding conductor can result in a

risk of electrical shock. Check with a qualified electrician,

or service representative or personnel, if you are in

doubt as to whether the appliance is properly grounded.

DO NOT modify the plug on the power supply cord. If it

will not fit the outlet, have a proper outlet installed by a

qualified electrician.

If required by local codes, an external 18 gauge or larger copper ground wire (not provided) may be added. Attach to washer cabinet with a #10-16 x 1/2″ sheet metal screw (available at any hardware store) to rear of washer.

WARNING – Electrical Shock Hazard
Disconnect power supply before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
WARNING – Shock Hazard
Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel DO NOT contact the following parts while the appliance is energized: water valve, drain pump, NTC, heater, door lock, inverter board, motor and MC board.

WATER SUPPLY REQUIREMENTS
The faucets MUST be 3/4″ (1.9 cm) garden hose-type so inlet hoses can be connected. Water pressure MUST be between 10 and 120 pounds per square inch. Your water department can advise you of your water pressure. The hot water temperature should be set to deliver water at 120° to 140°F (48°60°C) to provide proper Automatic Temperature Control (ATC) performance.

DRAIN REQUIREMENTS
1.Drain capable of eliminating 10 gallons (38 L) per minute.
2.A standpipe diameter of 1-1/4″ (3.18 cm) minimum.
3.The standpipe height above the floor should be:
Minimum height: 24″ (61 cm)
Maximum height: 96″ (244 cm)

96″ (244 cm)
Max.

BACK

24″ (61 cm)
Min.

49-3000368 Rev 0

25

Installation Instructions

INSTALLING THE WASHER

1. Run some water from the hot and cold faucets to flush the water lines and remove particles that might clog the inlet hose and water valve screens.

2. Remove the inlet hoses from the packaging (whether supplied with the washer or sold separately).

3. (90° elbow end) Ensure there is a

rubber washer in the 90° elbow end of H

the HOT and COLD hoses. Reinstall (Hot)

the rubber washer into the hose fitting

C (Cold)

if it has fallen out during shipment.

Carefully connect the inlet hose

marked HOT to the outside “H” outlet of the water valve.

Tighten by hand, then tighten another 2/3 turn with pliers.

Carefully connect the other inlet hose to the inside “C”

outlet of the water valve. Tighten by hand; then tighten

another 2/3 turn with pliers. Do not crossthread or

over-tighten these connections.

4. If inlet hose screen washers are not already inserted into the inlet hoses, install them by inserting into the free ends of the HOT and COLD inlet hoses with protruded side facing the faucet.

5. Connect the inlet hose ends to the HOT and COLD water faucets tightly by hand, then tighten another 2/3 turn with pliers. Turn the water on and check for leaks.

6. Carefully move the washer to its final location. Gently rock the washer into position. It is important not to damage the rubber leveling legs when moving your washer to its final location. Damaged legs can increase washer vibration. It may be helpful to spray window cleaner on the floor to help move your washer into its final position.

NOTE: To reduce vibration, ensure that all four rubber leveling legs are firmly touching the floor. Push and pull on the back right and then back left of your washer.

NOTE: Do not use the dispenser drawer or door to lift the washer.

NOTE: If you are installing into a drain pan, you can use a 24-inch long 2×4 to lever the washer into place.

7. With the washer in its final position, place a level on top of the washer (if the washer is installed under a counter, the washer should not be able to rock). Adjust the front leveling legs up or down to ensure the washer is resting solidly. Turn the lock nuts on each leg up toward the base of the washer and snug with a wrench.

Leveling Leg Video

NOTE: Keep the leg extension at a minimum to prevent excessive vibration. The farther out the legs are extended, the more the washer will vibrate.
If the floor is not level or is damaged, you may have to extend the rear leveling legs.

Scan this code to watch a video
on Step 7.

26

INSTALLING THE WASHER (cont.)
8.Attach U-shaped hose guide to the end of the drain hose. Place the hose in a laundry tub or standpipe and secure it with the cable tie provided in the enclosure package.

Cable Tie

Cable Tie NOTE: Placing the drain hose too far down the drain pipe can cause a siphoning action. No more than 7 inches of hose should be in the drain pipe. There must be an air gap around the drain hose. A snug fit can cause a siphoning action.
9. Plug the power cord into a grounded outlet.
NOTE: Check to be sure the power is off at the circuit breaker/fuse box before plugging the power cord into an outlet.
10. Turn on the power at the circuit breaker/fuse box.
11. Read the rest of this Owner’s Manual. It contains valuable and helpful information that will save you time and money.
12. Before starting the washer, check to make sure: Main power is turned on.
The washer is plugged in. The water faucets are turned on. The unit is level and all four leveling legs are firmly
on the floor. The shipping support hardware is removed
and saved. The drain hose is properly tied up. There are no leaks at the faucet, drain line
or washer.
13. Run the washer through a complete cycle. Check for water leaks and proper operation.
14. If your washer does not operate, please review the Before You Call For Service section before calling for service.
15. Place these instructions in a location near the washer for future reference.

REPLACEMENT PARTS
If replacement parts are needed for your washer, they can be ordered in the United States by visiting our Website at GEApplianceparts.com or by calling GE Appliances at 877.959.8688. In Canada, visit GEAppliances.ca/en/ products /parts-filters-accessories or call 800.661.1616.

49-3000368 Rev 0

Installation Instructions
REVERSING THE DOOR SWING (OPTIONAL ON SOME MODELS ONLY)

WARNING
Unplug the appliance or turn off the circuit breaker before servicing. Pressing the Power pad DOES NOT disconnect power.
WARNING – Shock Hazard
Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel DO NOT contact the following parts while the appliance is energized: water valve, drain pump, NTC, heater, door lock, inverter board, motor and MC board.
TOOL YOU WILL NEED
Phillips-head screwdriver
1 REMOVE THE DOOR ASSEMBLY
· Open the washer door. · While supporting the door, remove the 4 screws
from the hinge in the washer face. · Lift the door assembly to remove it from the washer
face and set it on a protective surface. Door and Hinge Assembly

IMPORTANT NOTES

Video

· Handle parts carefully to avoid scratching paint.

· Provide a non-scratching work surface for the door.

· Set screws down by their related parts to avoid using them in the wrong places.

Scan this code to watch a video
on this topic.

· Once you begin, do not move the cabinet until door-swing reversal is completed.

· These instructions are for changing the hinges from the left side to the right side–if you ever want to switch them back to the right side, follow these same instructions and reverse all references to the left and right.

PART SUPPLIED
Lock Bar
2 REMOVE THE DOOR HINGE COVER AND THE DOOR HINGE
· Remove the 3 screws from the hinge cover and remove the cover.
· Remove the 6 screws from the hinge and remove the hinge from the door.

Hinge Cover

Hinge

Hold the Door and Remove Hinge Screws
from the Washer

49-3000368 Rev 0

27

Installation Instructions

REVERSING THE DOOR SWING (OPTIONAL ON SOME MODELS ONLY)

3 REMOVE, REVERSE AND REPLACE THE DOOR STRIKER
· Remove the 2 screws from the striker. Rotate the striker 180° and reinstall the striker with its screws.

4 REMOVE THE DOOR STRIKER ASSEMBLY AND REPLACE ON THE OPPOSITE SIDE (CONTINUED)
· Rotate the striker assembly and replace it on the opposite side with its screws.

4 REMOVE THE DOOR STRIKER ASSEMBLY AND REPLACE ON THE OPPOSITE SIDE
· Remove the 2 screws from the striker assembly and remove the assembly by pulling it toward the center, pushing it up and pulling it out.

5 REPLACE THE DOOR HINGE AND THE DOOR HINGE COVER ON THE OPPOSITE SIDE
· Rotate the door hinge and replace it on the opposite side with its screws.
· Rotate the door hinge cover and replace it on the opposite side with its screws.
Hinge Cover
Hinge

28

49-3000368 Rev 0

Installation Instructions
REVERSING THE DOOR SWING (OPTIONAL ON SOME MODELS ONLY)

6 REMOVE THE TERMINAL HOLDER AND DISCONNECT THE PIN CONNECTOR FROM WASHER
· Using your fingers, pry the terminal holder from the washer face.
· Disconnect the pin connector.

7 REMOVE LOCK ASSEMBLY AND INSTALL ON OPPOSITE SIDE OF WASHER (CONTINUED)
· Insert the provided lock bar into the lock mechanism in the washer face. Remove the lock assembly by removing its two screws, using the lock bar to lift it up to unhook, tilting and pulling it out of the washer face. Disconnect its pin connector by unsnapping its locks.
Hook Window
Hook

Terminal Holder
Pin Connector
7 REMOVE LOCK ASSEMBLY AND INSTALL ON OPPOSITE SIDE OF WASHER
· Remove the 2 screws from the lock cover plate and remove it from the washer face.
Lock Cover Plate

Insert Lock Bar
Remove Assembly
Pin Connector
· Do NOT rotate lock assembly. Move it to the opposite side of the washer and connect the pin connector making sure it is fully snap locked together. Tilt and insert the lock assembly into the washer face, lift it up and latch its hook into its window. Replace its screws. Remove the lock bar from the assembly and retain for future use. Hook Window Hook

49-3000368 Rev 0

Replace Assembly
Remove lock bar Pin Connector
29

Installation Instructions
REVERSING THE DOOR SWING (OPTIONAL ON SOME MODELS ONLY)

7 REMOVE LOCK ASSEMBLY AND INSTALL ON OPPOSITE SIDE OF WASHER (CONTINUED)
· Remove the lock switch cover button from the back of the lock cover plate and replace it in the opposite hole in the lock cover plate.
NOTE: The cover button must be reinstalled into the lower hole in the lock cover plate as shown.

8 RECONNECT PIN CONNECTOR FROM THE WASHER AND REPLACE THE TERMINAL HOLDER
· Reconnect the pin connector and press the terminal holder back into the washer face on the opposite side.

Lock Cover Plate
Press the cover button out, from front-to-back, to remove it
Rotate the cover button, from top-to-bottom, and press it into the back of
the lower hole

Pin Connector Terminal Holder

Front Side View
· Install the lock cover plate over the lock assembly, making sure that the lock switch operates freely. Replace its screws.

9 REPLACE THE DOOR ASSEMBLY
· Lift the door assembly into place and secure it onto washer face with its 4 screws.
Replace this screw first

Lock Cover Plate Lock Switch Cover button in lower hole
30

Replace 4 screws into the hinge and secure into the washer face
· Close the washer door. NOTE: Make sure the door opens and closes correctly. If not, repeat all steps making sure all parts and screws are securely seated.
· Connect power cord and turn on the breaker. · Run the washer through a complete cycle to verify
proper operation.
49-3000368 Rev 0

TROUBLESHOOTING TIPS

Troubleshooting Tips… Before you call for service

It is highly recommended that you connect your washer to WiFi to download the latest software, receive periodic updates and benefit from many of the extended features available through the SmartHQ App. Many of the AI features for your washer require connection to the SmartHQ App. This may resolve some issues listed below.

Problem
Not draining Not spinning Not tumbling

Possible Cause
Load is out of balance
Pump filter may be clogged

Drain hose is kinked or improperly connected
Household drain may be clogged
Drain hose siphoning; drain hose pushed too far down the drain
Leaking water Door gasket is damaged

Check back left of washer for water Fill hoses or drain hose is improperly connected
Household drain may be clogged Dispenser clogged

Clothes too wet

Incorrect use of detergent Dispenser box cracked Load is out of balance

Pump filter may be clogged
Overloading Drain hose is kinked or improperly connected Household drain may be clogged Drain hose siphoning; drain hose pushed too far down the drain

What To Do
Redistribute clothes and run Rinse & Spin. Increase load size if washing small load containing heavy and light items. See the Care and Cleaning section on how to clean the Pump Filter. Straighten drain hose and make sure washer is not sitting on it.
Check household plumbing. You may need to call a plumber.
Ensure there is an air gap between hose and drain. Also, ensure the drain hose is not inserted more than 7″ into the drain pipe.
Check to see if gasket is seated and not torn. Objects left in pockets may cause damage to the washer (nails, screws, pens, pencils) Water may drip from the door when the door is opened. This is a normal operation. Carefully wipe off rubber door seal. Sometimes dirt or clothing is left in this seal and can cause a small leak If this area is wet, you have oversudsing condition. Use less detergent. Make sure hose connections are tight at washer and faucets and make sure end of drain hose is correctly inserted in and secured to drain facility. Check household plumbing. You may need to call a plumber.
Powder soap may cause clogs inside the dispenser and cause water to leak out the front of the dispenser. Remove drawer and clean both drawer and inside of dispenser box. Laundry detergent packets should NOT be used in the dispenser. They should only be added directly to the wash basket following the manufacturer’s directions. Please refer to Care and Cleaning section. Use only HE and correct amount of detergent. If new installation, check for crack on inside of dispenser box. Redistribute clothes and run Rinse & Spin.
Increase load size if washing small load containing heavy and light items. The machine will slow the spin speed down to 410 rpm if it has a hard time balancing the load. This speed is normal. See the Care and Cleaning section on how to clean the Pump Filter. The dry weight of the load should be less then 16 lbs. Straighten drain hose and make sure washer is not sitting on it.
Check household plumbing. You may need to call a plumber.
Ensure there is an air gap between hose and drain. Also, ensure the drain hose is not inserted more than 7″ into the drain pipe.

49-3000368 Rev 0

31

TROUBLESHOOTING TIPS

Troubleshooting Tips… Before you call for service

Problem
Incomplete cycle or timer not advancing
Loud or unusual noise; vibration or shaking
No power/washer not working or dead
“H2O SUPPLY” appears in display “CAnCELEd” appears in display “door” appears in display Snags, holes, tears, rips or excessive wear
Control time wrong or changes

Possible Cause
Automatic load redistribution
Pump filter may be clogged
Drain hose is kinked or improperly connected Household drain may be clogged Drain hose siphoning; drain hose pushed too far down the drain Cabinet moving
All rubber leveling legs are not firmly touching the floor
Unbalanced load
Pump filter may be clogged
Washer is unplugged Water supply is turned off Circuit breaker/fuse is tripped/blown Automatic self system checks
Water not entering washer
Washer paused or stopped
Door not fully closed or 3 cycles started without opening door in between Overloaded
Pens, pencils, nails, screws or other objects left in pockets Pins, snaps, hooks, sharp buttons, belt buckles, zippers and sharp objects left in pockets This is normal

What To Do
Timer adds up to 3 minutes to cycle for each rebalance. 11 or 15 rebalances may be done. This is normal operation. Do nothing; the machine will finish the wash cycle. See the Care and Cleaning section on how to clean the Pump Filter. Straighten drain hose and make sure washer is not sitting on it. Check household plumbing. You may need to call a plumber. Ensure there is an air gap between hose and drain.
Washer is designed to move 1/4″ to reduce forces transmitted to the floor. This movement is normal. Push and pull on the back right and then back left of your washer to check if it is level. If the washer is uneven, adjust the rubber leveling legs so they are all firmly touching the floor and locked in place. Pause unit, open door and manually redistribute load. To check machine, run rinse and spin with no load. If normal, unbalance was caused by load. See the Care and Cleaning section on how to clean the Pump Filter. Make sure cord is plugged securely into a working outlet. Turn both hot and cold faucets fully on. Check house circuit breakers/fuses. Replace fuses or reset breaker. Washer should have separate outlet. First time the washer is plugged in, automatic checks occur. It may take up to 20 seconds before you can use your washer. This is normal operation. See the Consumer Help Indicator section for details.
See the Consumer Help Indicator section for details.
See the Consumer Help Indicator section for details.
Do not exceed maximum recommended load sizes. See recommended maximum load sizes in the Loading section. Remove loose items from pockets.
Fasten snaps, hooks, buttons and zippers.
During spin the washer may need to rebalance the load sometimes to reduce vibrations. When this happens, the estimated time is increased causing time left to increase or jump.

32

49-3000368 Rev 0

TROUBLESHOOTING TIPS

Troubleshooting Tips… Before you call for service

Problem
Not enough water Washer pauses or has to be restarted, or washer door is locked and will not open Door unlocks or press Start and machine doesn’t operate Water does not enter washer or enters slowly
Wrinkling

Possible Cause
This is normal Pump filter may be clogged
This is normal
Incorrect operation Control Lock On Automatic self system checks Water valve screens are stopped up
Inlet hose screen washers are stopped up
Pump filter may be clogged Fill hoses may be kinked Water supply is turned off Energy efficiency
Insufficient water supply The washer door is open
Incorrect fill hose connection
Improper sorting Overloading Incorrect wash cycle Repeated washing in water that is too hot

What To Do
Horizontal washers do not require the tub to fill with water like top-load washers.
See the Care and Cleaning section on how to clean the Pump Filter.
Front-load washers start up differently than top-load washers, and it takes several seconds to check the system. The door will lock and unlock.
Simply open and close the door firmly; then press Start.
Press and hold the Control Lock button for 3 seconds.
After Start is pressed, the washer does several system checks. Water will flow several seconds after Start is pressed.
Turn off the water source and remove the water connection hoses from the upper back of the washer. Use a brush or toothpick to clean the screens in the machine. Reconnect the hoses and turn the water back on.
Turn off the water source and remove the inlet hoses from the wall faucets. Use a brush or toothpick to clean the screen washers in the end of the hoses. Reconnect the hoses and turn the water back on.
See the Care and Cleaning section on how to clean the Pump Filter.
Check that fill hoses are not kinked or clogged.
Turn on both hot and cold faucets fully.
This is an energy-efficient washer. As a result, the temperature settings for this washer may be different than for a non-energyefficient washer.
Make sure that the water supply is turned on. Make sure that the water faucets are turned to their completely open position.
The washer door must be closed for all washer cycle operations. If the door is opened during the washer operation, all functions will stop, including water filling.
Make sure that the fill hoses connect the hot water supply to the hot inlet on the washer and the cold water supply to the cold inlet on the washer (hot to hot, cold to cold).
Avoid mixing heavy items (like work clothes) with light items (like blouses).
Load your washer so clothes have enough room to move freely.
Match cycle selection to the type of fabric you are washing (especially for easy care loads).
Wash in warm or cold water.

49-3000368 Rev 0

33

TROUBLESHOOTING TIPS

Troubleshooting Tips… Before you call for service

Problem

Possible Cause

What To Do

Grayed or yellowed clothes

Not enough detergent
Not using HE (high efficiency) detergent

Use correct amount of detergent. Use only HE detergent.

Hard water

Use hottest water safe for fabric.

Use a water conditioner like Calgon brand or install a water softener.

Water is not hot enough

Make sure water heater is delivering water at 120°140°F (48°60°C).

Detergent is not dissolving or using too much fabric softener

Try a liquid HE detergent. Use less fabric softener.

Dye transfer

Sort clothes by color. If fabric label states wash separately, unstable dyes may be indicated.

Colored spots Incorrect use of fabric softener

Check fabric softener package for instructions and follow directions for using dispenser.

Dye transfer

Sort whites or lightly colored items from dark colors.

Promptly remove wash load from washer.

Water temperature is incorrect

Water supply is improperly connected
House water heater is not set properly

Make sure hoses are connected to correct faucets.
Make sure house water heater is delivering water at 120° 140°F (48°60°C). (HOT to HOT and COLD to COLD).

Bad odor inside your Washer

Washer unused for a long time, not using recommended quality of HE detergent or used too much detergent

Regularly use ULTRAFRESH VENT between uses.
In case of strong odor, you may need to run the Self Clean cycle more than once.
Use only the amount of detergent recommended or adjust SmartDispense to LOW.

Use only HE (high efficiency) detergent.

Always remove wet items from the washer promptly after it stops running or use 1 Step Wash + Dry or Tumble Care.

If you choose to not use the ULTRAFRESH VENT System, leave the door slightly open for the washer to air dry. Close supervision is necessary if this appliance is used by or near children. Do not allow children to play on or in this appliance.

There is residual lint, etc. in the drain pump filter which should be cleaned

See the Care and Cleaning section on how to clean the Pump Filter.

Drain hose pushed too far down the drain

See the Installation Instuctions section for proper installation.

Detergent

This is normal

begins to slowly

dispense into tub

It is normal operation to see detergent leak on door gasket about 20 seconds after filling the dispenser.

Improper dispensing of softener or bleach

Dispenser clogged
Softener or bleach is filled above the max line

Monthly clean the dispenser drawer to remove buildup of chemicals.
Make sure to have the correct amount of softener.

Dispenser drawer not dispensing properly

Laundry detergent packet placed in dispenser drawer

Laundry detergent packets should not be used in the dispenser. They should only be added directly to the wash basket following the manufacturer’s directions.

Pump running while washer is not in use
34

Clog in sump drain

This is normal. Drain sump is detecting an undesired water fill level from a potential open faucet. Shut off water valve and inspect water valve for blockage. Ensure you have the latest updates for your washer available through the SmartHQ App.
49-3000368 Rev 0

LIMITED WARRANTY Staple your receipt here. Proof of the original purchase date is needed to obtain service under the warranty.

GE Appliances Washer Limited Warranty

GEAppliances.com
All warranty service is provided by our Factory Service Centers, or an authorized Customer Care® technician. To schedule service online, visit us at GEAppliances.com/service, or call GE Appliances at 800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service.
Servicing your appliance may require the use of the onboard data port for diagnostics. This gives a GE Appliances factory service technician the ability to quickly diagnose any issues with your appliance and helps GE Appliances improve its products by providing GE Appliances with information on your appliance. If you do not want your appliance data to be sent to GE Appliances, please advise your technician not to submit the data to GE Appliances at the time of service.

For the period of:

We will replace:

One year From the date of the original purchase

Any part of the washer which fails due to a defect in materials or workmanship. During this limited one-year warranty, we will also provide, free of charge, all labor and related service to replace the defective part.

Ten years From the date of the original purchase

The motor, if it should fail due to a defect in materials or workmanship. During this additional nine-year limited warranty, you will be responsible for any labor and related service costs.

What is not covered:

Service trips to your home to teach you how to use the product.
Improper installation, delivery or maintenance. Failure of the product if it is abused, misused, or used for
other than the intended purpose or used commercially. Replacement of house fuses or resetting of circuit
breakers. Products which are not defective or broken, or which
are working as described in the Owner’s Manual.

Damage to the product caused by accident, fire, floods or acts of God.
Incidental or consequential damage caused by possible defects with this appliance.
Defects or damage due to operation in freezing temperatures.
Damage caused after delivery. Product not accessible to provide required service.

EXCLUSION OF IMPLIED WARRANTIES
Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law.

In the United States:
This limited warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA. If the product is located in an area where service by a GE Appliances Authorized Servicer is not available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized GE Appliances Service location for service. In Alaska, the limited warranty excludes the cost of shipping or service calls to your home.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.
Warrantor: GE Appliances, a Haier Company, Louisville, KY 40225

In Canada:
This limited warranty is extended to the original purchaser and any succeeding owner for products purchased in Canada for home use within Canada. If the product is located in an area where service by a GE Appliances Authorized Servicer is not available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized GE Appliances Service location.
Some provinces do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty gives you specific legal rights, and you may also have other rights which vary from province to province. To know what your legal rights are, consult your local or provincial consumer affairs office.
Warrantor: MC Commercial Inc., Burlington, ON, L7R 5B6

Extended Warranties: Purchase a GE Appliances extended warranty and learn about special discounts that are available while your warranty is still in effect. You can purchase it online anytime at
GEAppliances.com/extended-warranty or call 800.626.2224 during normal business hours. GE Appliances Service will still be there after your warranty expires.

49-3000368 Rev 0

35

CONSUMER SUPPORT

Consumer Support
GE Appliances Website
Have a question or need assistance with your appliance? Try the GE Appliances Website 24 hours a day, any day of the year! You can also shop for more great GE Appliances products and take advantage of all our on-line support services designed for your convenience. In the US: GEAppliances.com In Canada: GEAppliances.ca
Register Your Appliance
Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced communication and prompt service under the terms of your warranty, should the need arise. You may also mail in the pre-printed registration card included in the packing material. In the US: GEAppliances.com/register In Canada: GEAppliances.ca/after-sales-support
Schedule Service
Expert GE Appliances repair service is only one step away from your door. Get on-line and schedule your service at your convenience any day of the year. In the US: GEAppliances.com/service or call 800.432.2737 during normal business hours. In Canada: GEAppliances.ca/after- sales-support or call 800.561.3344.

Extended Warranties
Purchase a GE Appliances extended warranty and learn about special discounts that are available while your warranty is still in effect. You can purchase it on-line anytime. GE Appliances Services will still be there after your warranty expires. In the US: GEAppliances.com/extended- warranty or call 800.626.2224 during normal business hours. In Canada: GEAppliances.ca/purchase-extended- warranty or call 866.277.9842.
Remote Connectivity
For assistance with wireless network connectivity (for models with remote enable), in the US visit our website at GEAppliances.com/connect or call 800.220.6899. In Canada: GEAppliances.ca/connected-appliances or call 800.220.6899
Parts and Accessories
Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes (VISA, MasterCard and Discover cards are accepted). Order on-line today 24 hours every day. In the US: GEApplianceparts.com or by phone at 877.959.8688 during normal business hours. In Canada: GEAppliances.ca/parts- filters-accessories or call 800.661.1616. Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation.
Contact Us
If you are not satisfied with the service you receive from GE Appliances, contact us on our Website with all the details including your phone number, or write to: In the US: General Manager, Customer Relations | GE Appliances, Appliance Park | Louisville, KY 40225 GEAppliances.com/contact or call 800.626.2000 In Canada: Director, Customer Relations | MC Commercial Inc. | Suite 300, 5420 North Service Road | Burlington, ON L7L 6C7 GEAppliances.ca /contact-us or call 877.994.5366

36

49-3000368 Rev 0

37

QUICK REFERENCE GUIDE

Getting started
Step 1 Load clothes into your washer and close the door.
Step 2 Turn the knob to wake up the display and select your desired cycle.
Step 3 Open the dispenser to add detergent, or on models with SmartDispenseTM select the SmartDispense setting as desired.
OR

Try these washer features
(not available on all models)

UltraFresh VentTM

Works to eliminate excess moisture to help prevent odors so your washer stays fresh and clean.

OdorBlockTM

Microban® technology delivers antimicrobial durable protection that lives on load after load.

SmartDispenseTM
SmartDispense
Use only HE High-Efficiency
detergent

The dispenser holds up to 32 loads and automatically dispenses the right amount every time.

1 Step Wash + Dry

Wash and dry a small load to eliminate the need to transfer clothes to the dryer.

Step 4 Press Start to begin the wash cycle. When finished, the door will unlock.
Step 5 For washers equipped with the UltraFresh VentTM, select this option to eliminate excess moisture when you’re done with laundry for awhile. Otherwise, leave your washer door slightly ajar.

Time Saver WiFi dBTTM

Delivers a thorough clean for any size and type of load in only 35 minutes.
Monitor and control your laundry from anywhere and receive real-time updates and notifications.
Onboard sensing enables real-time balancing during spin to save time and reduce noise.

Troubleshooting Tips…Before you call for service
Before you call for service, see the Troubleshooting Tips section in your OWNER’S MANUAL & INSTALLATION INSTRUCTIONS.

Service
If needed, schedule a visit from GE Appliances local factory service for advanced service by visiting localgeappliancerepair.com or calling 866.530.7025.

GE is a trademark of the General Electric Company. Manufactured under trademark license.

Care & Cleaning

Cleaning the pump filter
Step 1: Open the access door using a coin or flat screwdriver in the notch of the door and pull down the pour spout.
Step 2: Place a shallow pan or dish under the pump access door and towels on the floor for protection. It is normal for up to a cup of water to drain from the filter.
Step 3: Turn pump filter counterclockwise and remove the filter slowly to let the water drain.
Step 4: Clean the debris from the filter.
Step 5: Replace the filter by pushing in firmly and turning clockwise until tightened securely. Flip up the pour spout and close the access door.
Video

Cleaning the interior of the washer
To clean the interior of the washer, use the SELF CLEAN cycle using the following procedure:

Step 1: Remove any garments or objects from the washer to ensure the basket is empty.
Step 2: Open the door and add one cup (250 ml) of bleach directly into the washer basket.
Step 3: Close the door and select the SELF CLEAN cycle. Press the Start pad.
Step 4: When the SELF CLEAN cycle is working, the display will show the estimated cycle time remaining. The cycle will complete in about 90 minutes. Do not interrupt the cycle.

Step 5: After the cycle is complete (on some models), the washer will automatically start an UltraFresh Vent operation so that the door can remain closed until the next time the washer is used.
SELF CLEAN may be interrupted by pressing Start/Pause. When interrupted, be sure to run a complete SELF CLEAN cycle before using the washer again.
For more information, please refer to your OWNER’S MANUAL.

IMPORTANT · Run SELF CLEAN with tub cleaner once a month.
· After the completion of a SELF CLEAN cycle, the interior of your washer may have a bleach smell.
· It is recommended to run a RINSE & SPIN or a light color load after the SELF CLEAN cycle.

Cleaning the door gasket
STEP 1: Open the washer door.

NOTE: Clean pump filter every 6 months or sooner if unit is not draining properly.

Scan this code to watch a video
on this topic.

STEP 2: Press down on the door gasket and pull down on the interior gasket with your fingers.
STEP 3: Remove any foreign objects trapped inside the interior gasket.

STEP 4: When you are finished cleaning the door gasket, release it and the gasket will return to the operating position.
NOTE: Make sure nothing is blocking holes behind gasket.

Routine maintenance
Genuine GE Appliances Parts and Accessories make appliance maintenance easy by providing cleaning products, replacement parts and accessories that are designed to keep your appliance at peak performance. To order direct visit GEApplianceparts.com or call 877.959.8688.

49-3000368 Rev 0

QUICK INSTALLATION GUIDE DO NOT DISCARD STOP KEEP FOR FUTURE USE

WARNING For your safety
· To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY INFORMATION before operating this appliance.
· Do not install or store appliance in an area where it will be exposed to dripping water or outside weather conditions. See Location of Your Washer section.
· NOTE: This appliance must be properly grounded and installed as described in this manual. Electrical service to the washer must conform with local codes and ordinances and the latest edition of the national Electrical Code, ANSI/NFPA 70.

1 Unpack your washer

PARTS SUPPLIED Cable tie
Hose guide
4 Shipping bolt covers
Lock Bar (For Reversing the Door Swing)

TOOLS NEEDED Adjustable
wrench
Channel-lock pliers
Phillips Screwdriver
Level

PARTS REQUIRED (Sold separately or included with the GFW510 model) Water Hoses with
90° elbows (2)
Rubber washers (2) and strainer screens (2)

3 Connect hoses to washer

· Run water from both faucets

to flush the lines and remove

particles that might clog the water

valve screens.

H

(Hot)

· Ensure that a rubber washer is

in the end of the hot and cold

hoses.

· Connect the inlet hoses to the hot “H” outlet and cold “C” outlet.

· Hand-tighten and then tighten them another 2/3 turn with pliers.

Do not crossthread or over-tighten these connections.

C (Cold)

GE Appliances recommends inlet hoses that have a 90° bend at one end. The 90° bend should be installed at the washer as shown above.

4 Connect hoses to water supply
· Ensure that a screen washer is inserted into the faucet end of both hoses with protruded side facing the faucet. If a rubber washer is already inserted, remove before inserting screen washer.
· Connect the inlet hose from the “H” outlet to the hot faucet and the inlet hose from the “C” outlet to the cold faucet.
· Hand-tighten and then tighten them another 2/3 turn with pliers.
· Turn on the water and check for leaks.

6 Install drain hose and plug
· Attach U-shaped hose guide to end of drain hose.
· Place hose in laundry tub or standpipe and secure with cable tie.
· If placed in standpipe, the end of the drain hose should extend only 4 to 7 inches down the pipe.
· If you desire to reverse the door, perform step 7 now.
· Plug washer into a grounded outlet. Do not use an extension cord or adaptor plug.

7 Optional: Reverse the washer door

Cable Tie

· While supporting the open door, remove the screws from the hinge.
· Remove the door hinge and cover. · Remove the door striker assembly,
reverse the striker and replace the assembly on the opposite side. · Replace the door hinge and cover on the opposite side.
· Remove the terminal holder and disconnect the pin connector.
· Remove lock assembly and install on opposite side.
· Reconnect pin connector and replace the holder.
· Replace the door assembly.

2 Remove shipping hardware

Once the washer is within

4 feet of its destination, use a 1/2″ wrench or socket to

Remove

remove the following from

the back side:

· 4 shipping bolts

· 4 plastic spacers (including power cord retainers and Install

rubber grommets)

· 1 bracket

Insert the hole caps in the bolt holes once the shipping bolts and spacers have been removed. Save all shipping support hardware for future use. Recycle or destroy the carton after the washer is unpacked.

Video
Scan this code to watch
a video on Step 2.

5 Level your washer

· Gently rock the washer into

Level

final location, ensuring inlet

hoses do not become kinked.

· Do not use door or dispenser drawer to lift the washer.

· Place level on top.

· Adjust the front leveling legs up or down to ensure the washer is resting solidly.

Leveling Leg

· Turn the lock nuts on each leg up toward the base of the washer and snug with a wrench.
· Level washer both side-to-side and front-to-back.

Video
Scan this code to watch
a video on Step 5.

8 Final installation checklist
Main power is turned on. The washer is plugged in.
Faucets are turned on. Water hoses are connected securely ZLWKQRHDNVDWERWKHQGV
Unit is level and all legs are on the floor.
Shipping bolts and spacers are removed and stored for future use.
Drain hose is placed in tub or standpipe and secured with a cable tie.
Run a load of clothes using the Quick Wash cycle. Check for leaks.
When the load is spinning at high speed, ensure that the washer and leveling legs are stable.