GE APPLIANCES AJEQ10DWJ Built In Wi-Fi Air Conditioner Owner’s Manual

June 16, 2024
GE Appliances

GE APPLIANCES AJEQ10DWJ Built In Wi-Fi Air Conditioner

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product

Product Information

Specifications

  • Built-In Wi-Fi
  • Air conditioner

Product Usage Instructions

Safety Information
Before using the appliance, it is important to read and follow all safety instructions to minimize the risk of fire, electric shock, or personal injury. Some important safety information includes:

  • Proper installation is necessary before using the air conditioner.
  • Never unplug the air conditioner by pulling on the power cord; always grip the plug firmly and pull it straight out from the receptacle.
  • Replace frayed or damaged power cords with new ones obtained from the manufacturer.
  • Turn off and unplug the air conditioner before cleaning.
  • Avoid storing or using combustible materials, gasoline, or other flammable substances near the air conditioner.
  • If the receptacle does not match the plug, it must be changed by a qualified electrician.
  • Do not use extension cords to avoid the risk of fire.

Using the Air Conditioner
To use the air conditioner effectively, follow these steps:

  1. Ensure that the air conditioner is properly installed according to the provided Installation Instructions.
  2. Plug the power cord into a compatible electrical outlet.
  3. Use the control panel or remote control to set the desired temperature and fan speed.
  4. The air conditioner will start cooling the room to reach the set temperature.
  5. To turn off the air conditioner, press the power button or adjust the settings to the off position.

Wi-Fi Setup
The air conditioner comes with built-in Wi-Fi for convenient remote control and monitoring. To set up Wi-Fi:

  1. Ensure that your home Wi-Fi network is functioning properly.
  2. Access the Wi-Fi setup menu on the air conditioner’s control panel or through the mobile app.
  3. Follow the on-screen instructions to connect the air conditioner to your Wi-Fi network.
  4. Once connected, you can use the mobile app or compatible voice assistants to control and monitor the air conditioner remotely.

Care and Cleaning
To maintain optimal performance and cleanliness of the air conditioner, follow these care and cleaning instructions:

  1. Turn off and unplug the air conditioner before cleaning.
  2. Use a soft cloth dampened with mild soap and water to clean the exterior surfaces.
  3. Remove and wash the air filters regularly according to the instructions in the user manual.
  4. Ensure that the air vents and condenser coils are free from dust and debris.
  5. Do not use abrasive cleaners or solvents that may damage the air conditioner.

Installation Instructions
Proper installation of the air conditioner is essential for its efficient operation. Refer to the provided Installation Instructions for detailed steps and safety precautions during installation. If you are unsure or need assistance, consult a professional installer.

Troubleshooting Tips
If you encounter any issues with the air conditioner, refer to the Troubleshooting Tips section in the user manual. It provides solutions to common problems and guidance on resolving technical issues. If the problem persists, contact Consumer Support for assistance.

FAQs

  • Q: Where can I find the model and serial numbers of my air conditioner?
    A: The model and serial numbers are located on a label attached to the right side of the chassis of the air conditioner.

  • Q: Where can I find a Spanish version of the manual?
    A: For a Spanish version of the manual, you can visit our website at GEAppliances.com.

  • Q: How can I register my GE appliance?
    A: Registering your GE appliance is important to receive important product information and warranty details. You can register your appliance online or by mailing in the pre-printed registration card included in the packing material. Visit the Consumer Support section of the Owner’s Manual for more information.

  • Q: Where can I find consumer support for my air conditioner?
    A: Helpful websites and phone numbers for consumer support can be found in the Consumer Support section of the Owner’s Manual.

Write the model and serial numbers here:

  • Model # _____
  • Serial # _____

You can find this information on a label attached to the right side of the chassis.

THANK YOU FOR MAKING GE APPLIANCES A PART OF YOUR HOME.

  • Whether you grew up with GE Appliances, or this is your first, we’re happy to have you in the family.
  • We take pride in the craftsmanship, innovation, and design that goes into every GE Appliances product, and we think you will too. Among other things, registration of your appliance ensures that we can deliver important product information and warranty details when you need them.

Register your GE appliance now online. Helpful websites and phone numbers are available in the Consumer Support section of this Owner’s Manual. You may also mail in the pre-printed registration card included in the packing material.

IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

WARNING
For your safety, the information in this manual must be followed to minimize the risk of fire, electric shock or personal injury.

  • Use this appliance only for its intended purpose as described in this Owner’s Manual.
  • This air conditioner must be properly installed in accordance with the Installation Instructions before it is used.
  • Never unplug your air conditioner by pulling on the power cord. Always grip plug firmly and pull straight out from the receptacle.
  • Replace immediately all electric service cords that have become frayed or otherwise damaged. A damaged power supply cord must be replaced with a new power supply cord obtained from the manufacturer and not repaired. Do not use a cord that shows cracks or abrasion damage along its length or at either the plug or connector end.
  • Turn the unit OFF and unplug your air conditioner before cleaning.
  • For your safety…do not store or use combustible materials, gasoline or other flammable vapors or liquids in the vicinity of this or any other appliance.
  • If the receptacle does not match the plug, the receptacle must be changed out by a qualified electrician.

WARNING

USE OF EXTENSION CORDS
RISK OF FIRE. Could cause serious injury or death.

  • DO NOT use an extension cord with this air conditioner.
  • DO NOT use surge protectors or multi-outlet adaptors with this air conditioner.

HOW TO CONNECT ELECTRICITY
Do not, under any circumstances, cut or remove the third (ground) prong from the power cord. For personal safety, this appliance must be properly grounded. DO NOT use an adapter plug with this appliance. The power cord of this appliance is equipped with a 3-prong (grounding) plug which mates with a standard 3-prong (grounding) wall outlet to minimize the possibility of electric shock hazard from this appliance.

The power cord includes a current interrupter device. A test and reset button is provided on the plug case. The device should be tested on a periodic basis by first pressing the TEST button and then the RESET button while plugged into the outlet. If the TEST button does not trip or if the RESET button will not stay engaged, discontinue use of the air conditioner and contact a qualified service technician.

  • Have the wall outlet and circuit checked by a qualified electrician to make sure the outlet is properly grounded.
  • Where a 2-prong wall outlet is encountered, it is your personal responsibility and obligation to have it replaced with a properly grounded 3-prong wall outlet.
  • The air conditioner should always be plugged into its own individual electrical outlet which has a voltage rating that matches the rating plate.
  • This provides the best performance and also prevents overloading house wiring circuits which could cause a fire hazard from overheated wires.
  • See the Installation Instructions and Electrical Requirements section for specific electrical connection requirements.

For appliance recycling information please visit GEAppliances.com/recycling.

WARNING
Risk of Fire or Explosion. This unit contains flammable refrigerant. Additional safety precautions must be followed.

WARNING
Risk of Fire or Explosion. This unit contains flammable refrigerant. Additional safety precautions must be followed.

  • Do not use means to accelerate the defrosting process or to clean, other than those recommended by the manufacturer.
  • The appliance shall be stored in a room without continuously operating ignition sources (for example: open flames, an operating gas appliance or an operating electric heater.
  • Do not pierce or burn refrigerant tubing. Be aware that refrigerants may not contain an odor.
  • Keep ventilation openings clear of obstruction.
  • When handling, installing, and operating the appliance, care should be taken to avoid damage to the refrigerant tubing.
  • Do not drill holes in the unit.
  • Maintenance, cleaning, and service should only be performed by technicians properly trained and qualified in the use of flammable refrigerants.
  • GE appliances do not support any servicing of sealed system components (i.e. refrigerant-containing parts) in the air conditioner.
  • Dispose of air conditioner per Federal and Local Regulations. Flammable refrigerants require special disposal procedures. Contact your local authorities for the environmentally safe disposal of your air conditioner.

For appliance recycling information please visit GEAppliances.com/recycling.

FCC Compliance Statement:
The device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

  1. This device may not cause harmful interference
  2. This device must accept any interference received, including interference that may cause undesired operation.

Using the Air Conditioner

Controls

Appearance may vary.

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Air Conditioner Controls
Lights above the functions on the control panel indicate the selected settings

  1. POWER
    Turns the air conditioner on and off.

  2. DISPLAY
    Displays the temperature setting.

  3. MODE
    Use to set HEAT (on some models), COOL, FAN, ECO, or DRY modes. Indicator lights on the controls will show the mode selected.

  4. TEMP INCREASE (+) / DECREASE (-)
    Use to set temperature when in HEAT (on some models), COOL, ECO, or DRY modes.

  5. FAN SPEED
    Use to set the fan speed at AUTO, LOW, MEDIUM, or HIGH. Indicator lights will show the speed selected.

  6. FILTER
    Monitors accumulated fan run time as a reminder to clean the filter.

  7. WI-FI
    This unit is GE Appliances Wi-Fi Connect Enabled. The indicator will light up when Wi-Fi is active.

  8. SLEEP
    Allows room temperature to increase in Cool mode or decrease in Heat mode during sleeping hours.

Remote Control
  • To ensure proper operation, aim the remote control at the control panel on the air conditioner.
  • The remote control signal has a range up to 21 feet.
  • The remote control will control the unit even if connected to the Wi-Fi.
  • Make sure nothing is between the air conditioner and the remote control that could block the signal.
  • Make sure the battery is fresh and installed correctly— see the Care and Cleaning section.
Features

To Adjust Fan Speeds

  • Press FAN SPEED to select the FAN SPEED in four steps – AUTO, LOW, MED, or HIGH. Each time the FAN SPEED is pressed, the fan speed mode is shifted.
  • For some models, the fan speed can not be adjusted under HEAT mode. In DRY mode, the fan speed is controlled at low automatically.
  • In AUTO, the fan speed will automatically operate at the speed needed to provide optimum comfort. If the room needs faster cooling to meet the set temperature, the fan will automatically increase. If the room needs less cooling, the fan will automatically decrease.

SLEEP

  • Press the Sleep button to initiate the sleep mode. In this mode, the selected temperature will increase (cooling) or decrease (heating) by 2°F / 1°C 30 minutes after the mode is selected.
  • The temperature will then increase (cooling) or decrease (heating) by another 2°F / 1°C after an additional 30 minutes.
  • This new temperature will be maintained for 7 hours before it returns to the originally selected temperature. This ends the Sleep mode and the unit will continue to operate as originally programmed. The Sleep mode program can be canceled at any time during operation by pressing the Sleep button again.

Check Filter

  • Press FILTER to initiate this feature. This feature is a reminder to clean the air filter for more efficient operation.
  • The LED (light) will illuminate after 250 hours of operation. To reset after cleaning the filter, press FILTER and the light will go off.

To Select the Operating Mode
To choose the operating mode, press MODE. Each time you press MODE, a new mode is selected in a sequence that goes from HEAT (on some models), COOL, FAN, ECO, and DRY only. The indicator light will be illuminated and remain on once the mode is selected.

To operate in FAN only Mode:

  • Use this function only when cooling or heating (on some models) is not desired. You can choose any fan speed you prefer.
  • During this function, the display will show the actual room temperature, not the set temperature in the cooling or heating (on some models) mode.
  • In FAN-only mode, the temperature is not adjustable.

To operate in ECO Mode:
With this feature, the unit will operate in COOL mode only. The fan will operate with the compressor to cool the space. The fan will continue to run for 3 minutes after the compressor stops and the room set temperature has been met. The fan then cycles on for 2 minutes at 10-minute intervals until the room temperature is above the set point, at which time the compressor turns on and cooling starts.

To operate in DRY Mode:
In this mode, the air conditioner will generally operate in the form of a dehumidifier. Since the conditioned space is a closed or sealed area, some degree of cooling will occur. In DRY mode, the fan operates in LOW fan speed only.

Fahrenheit vs. Celsius
To change the temperature display between Fahrenheit to Celsius, press – and + together and hold for 3 seconds.

Control Panel Lights
This unit has a feature that turns the control panel lights on or off when there is no activity for more than 1 minute. To wake up the lights, press any pad on the controls and the lights will come on to show the previous settings. To turn this feature off, press and hold SLEEP for 3 seconds. The unit will beep to signal a successful toggle off of this feature. Pressing DISPLAY on the wireless remote will turn the control panel lights off immediately.

Control Panel Sound
To disable the audible beep when buttons are pressed, press FILTER for 3 seconds. To enable the beeping you can re-press FILTER for 3 seconds.

Additional Features

  • The “Cool” circuit has an automatic 3-minute delayed start if the unit is turned off and on quickly. This prevents overheating of the compressor and possible circuit breaker tripping. The fan will continue to run during this time.
  • There is a 2-second delay for the compressor to stop when selecting fan or heat. This is to cover the possibility of having to roll through to select another mode.
  • The control will maintain the set temperature within 1°F between 62°F and 86°F in cool or heat mode (on some models).
  • After a power outage, the unit will remember the last setting and return the unit to that setting when power is restored.

Air Direction
Adjustable louvers control airflow direction. The louvers will allow you to direct the airflow up or down and left or right throughout the room as needed until the desired left/right direction is obtained. Pivot horizontal louvers until the desired up/down direction is obtained.

Ventilation
To open the ventilation port, remove the adjustable air discharge louvers by gently pulling forward the right end until it is released from the pivot point. Shift the louvers to the right to release the left end from its pivot point. To open the ventilation port, pull the lever forward. The lever will lock in place. To replace the air discharge louvers, reverse the above procedure.

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Remote Wall Thermostat (Heat/Cool models only)
All heat/cool models are capable of being controlled by a 24 VAC remote wall thermostat. The thermostat control connection board is located behind a metal cover on the right side of the metal chassis cover. To open the cover, remove the Phillips head screw and lift from the slots at the bottom. To properly connect the wiring from a remote wall thermostat, follow these steps:

  1. Order the 8-pin connector from GE Appliances Service. Call 1-800-626-2002 and order WP26X24981. A connector is required for each unit being controlled by a wall thermostat
  2. Install the remote thermostat according to the directions included with it.
  3. Using wire nuts included with the 8-pin connector, connect the wiring from the wall thermostat per the following; (Proper connection of the wiring is critical. Improper hookups could result in damage to the air conditioner components and may not be covered by the product warranty) After properly making the wire nut connections, wrap the 7 connectors together with electrical tape and push them into the lower right corner of the control box opening to keep them out of the way. Route the thermostat wiring out the bottom of the opening at the notch and replace the metal cover.

Connector Wire Color Codes/Thermostat Connections

  • Black Common
  • White Electric Heater
  • Yellow Compressor
  • Blue Not used
  • Green Fan High
  • Tan Fan Low
  • Red 24 VAC

NOTE:
When the thermostat is installed and power is applied, the control display will not illuminate and the unit is automatically controlled by the wall thermostat.

NOTE:
When using Wi-Fi, a remote wall thermostat will not function. If a thermostat is installed, Wi-Fi has operation priority.

Do Not Operate the unit in COOL mode when outdoor temperatures are below 64ºF(18ºC).

WiFi Setup

GE Appliances SmartHQ (for customers in the United States)
GE Appliances SmartHQ Enabled. If your Air Conditioner (AC) has a Connected Appliance Information label located on the outside as shown below, your AC is GE Appliances SmartHQ Enabled. A WiFi communication card is built into the product allowing it to communicate with your smartphone for remote monitoring, control, and notifications. Please visit GEAppliances.com/connect to learn more about connected appliance features, and to learn what connected appliance apps will work with your smartphone.

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WiFi Connectivity: For assistance with the appliance or the ConnectPlus network connectivity (for models that are WiFi enabled or WiFi optional), please call 1-800-220-6899.

How it Works

  • Download the GE Appliances SmartHQ App
  • Use the app to connect your room air conditioner to WiFi
  • Once connected, use the app to turn down your air conditioner as you leave work.

Getting Started

To connect your room air conditioner, you’ll need to open the Appliances SmartHQ App. The app will walk you through the connection process. Download the app from iTunes or Google Play.

All connected appliance data is held in strict accordance with the GE Appliances Connected Data Privacy Policy. Visit geappliances.com/privacy/privacypolicy connected to view this policy.

Questions about SmartHQ

REGULATORY INFORMATION

FCC/C Compliance Statement:
This device complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions:

  1. This device may not cause harmful interference.
  2. This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, according to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used per the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures.

  • Increase the separation between the equipment and the receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/television technician for help.

Labelling:
Changes or modifications to this unit not expressly approved by the manufacturer could void the user’s authority to operate the equipment.

This product has Wi-Fi capability and requires Internet connectivity and a wireless router to enable interconnection with an Energy Management System, and/or with other external devices, systems or applications.

Care and Cleaning

Air filter

  • To access the filter, grasp the front grille louvers on both sides at the recess and pull forward. Remove the filter by lifting it up and out. Note the filter direction when re-installing.
  • Wash the filter using liquid dishwashing detergent and warm water. Rinse the filter thoroughly. Gently shake excess water from the filter.
  • Be sure the filter is thoroughly dry before replacing. Or, instead of washing, you may vacuum the filter until clean.

NOTE:
Never use hot water over 104°F (40°C) to clean the air filter. Never attempt to operate the unit without the air filter.

Energy Saving Note
In order to reach maximum energy saving and comfort, it is recommended to use a cover to insulate the unit when the unit is not in use. The recommended cover size for the unit is 26″ x 17″ x 5″ (W x H x D).

NOTE: Unplug the unit before installing a cover.

Cabinet

  • Be sure to unplug the air conditioner to prevent shock or fire hazard. The cabinet and front may be dusted with an oil-free cloth or washed with a cloth dampened in a solution of warm water and mild liquid dishwashing detergent. Rinse thoroughly with a damp cloth and wipe dry.
  • Never use harsh cleaners, wax, or polish on the cabinet front.
  • Be sure to wring excess water from the cloth before wiping around the controls. Excess water in or around the controls may cause damage to the air conditioner.
  • Plug in the air conditioner.

Outdoor Coils

  • The coils on the outdoor side of the air conditioner should be checked regularly.
  • If they are clogged with dirt or soot, they may need to be professionally cleaned, a service available through GE Appliances service or other service companies.

How to Insert the Batteries in the Remote Control

  1. Remove the battery cover by sliding it according to the arrow direction.
  2. Insert new batteries, making sure that the (+) and (-) of battery are installed correctly.
  3. Reattach the cover by sliding it back into position.

NOTES:

  • Use 2 “AAA” (1.5 volts) alkaline batteries. Do not use rechargeable batteries
  • Remove the batteries from the remote control if the system is not going to be used for a long time.

Front Grille Removal
The front grille can be removed for a more thorough cleaning.

To remove:

  1. Grasp the front grille louvers on both sides at the recess and pull forward
  2. Remove the filter by pulling forward and out.
  3. Grasp the bottom of the grille and carefully pull forward about 1” or until the security brackets limit the travel forward.
  4. Remove the two Phillips head screws located in the upper corners of the grille louver opening.
  5. Grasp the left and right rear edges of the grille about 6” from the top and pull outward to release the tabs on the inside of the grille from the slots in each side of the metal chassis cover. When released pull out both bottom corners of the grill while carefully lifting up to release the 4 tabs on the inside top of the grille from the slots in the metal chassis cover
  6. To release the multi-pin low-voltage electrical connector from the user interface, press the rear of the tab and gently pull apart.

Front Grille Re-installation:

  1. Reconnect the multi-pin low-voltage connector.
  2. Before engaging the 4 tabs on the inside top of the grille, align the ventilation lever on the chassis into the mating slot on the inside of the discharge opening in the grille. After ensuring proper alignment of the ventilation lever, push the grille toward the chassis and the tabs should snap into the slots on the metal chassis cover.

Installation Instructions

For more help, visit GEAppliances.com.

BEFORE YOU BEGIN
Read these instructions completely and carefully.

  • IMPORTANT – Save these instructions for local inspector’s use.
  • IMPORTANT – Observe all governing codes and ordinances.
  • Note to Installer – Be sure to leave these instructions with the consumer.
  • Note to Consumer – Keep these instructions for future reference.
  • Skill level – Installation of this appliance requires basic mechanical skills.
  • Completion time – Approximately 1 hour
  • We recommend that two people install this product.
  • Proper installation is the responsibility of the installer.
  • Product failure due to improper installation is not covered under the Warranty.
  • You MUST use proper installation procedures as described in these instructions when installing this air conditioner.

IMPORTANT NOTE
For optimal energy efficiency and performance, we recommend using the RAB26A or the RAB46B wall sleeves with the RAG13A rear grille.

  • For Existing Wall Sleeves
  • For Existing Wall Sleeves

Note that the air conditioner dimensions are:

  • Width-26″
  • Height-15 ¾”
  • Depth-18 ¼” (without front cover)
  • Depth-16″ (rear of chassis to rear edge of front grille)

Install air conditioner according to these instructions to achieve the best performance. Installing this air conditioner in existing sleeves that do not allow for proper fit or have proper outdoor grilles may affect performance and could void the manufacturer’s warranty.

Parts Included
  • Security bracket and screws for a 26” wall sleeve (2)
  • Remote Control (1)

ELECTRICAL REQUIREMENTS

CAUTION

  • Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
  • Do not change the plug on the power cord of this air conditioner.
  • Aluminum house wiring may present special problems—consult a qualified electrician.

Power cord includes a current interrupter device. A TEST and RESET button are provided on the plug case. The device should be tested on a periodic basis by first pressing the TEST button and then the RESET button while plugged into the outlet. If the TEST button does not trip or if the RESET button will not stay engaged, discontinue use of the air conditioner and contact a qualified service technician.

Weather Seal Strips Installation

  • To improve sealing on non-GE Wall Sleeves or older wall sleeves that have damaged or missing gaskets, we have provided two foam pads with adhesive that can be installed on the sides of the chassis per the below instructions.

Note:
These gaskets may not be necessary with a new RAB26A sleeve install.

  1. Remove all packaging and packing material from the unit.
  2. Put the chassis on a table or install it approximately ¾ of the way into the sleeve.
  3. Locate the “bump” or raised area in the metal on each side of the unit right behind the front cover. The foam strip should be located right behind the raised area.
  4. Wipe each side with a cloth to make sure the area is clean.
  5. Peel the backing off one piece of foam and starting at the top corner of side, adhere it from top to bottom just behind the bump on the flat surface.
  6. Repeat on right side ensuring you do not put the foam strip over the removable cover on the right side.GE-APPLIANCES-AJEQ10DWJ-Built-In-Wi-Fi-Air-Conditioner-fig- \(10\)
  7. When sliding the unit into the sleeve gently compress the pads to help it move behind the flange of the sleeve.
  8. Be cautious of the foam pads when removing the unit from the sleeve as well.

Security Brackets Installation
(It is important to install these brackets to prevent the chassis from being pushed into the room from the outside.)

  • The brackets must be installed so the flanges are hooked behind the inside flanges of the wall sleeve. Using the screws provided, attach the brackets on the sides of the chassis.

To install the security bracket without fully removing the front grille:

  1. Grasp the front cover louvers on both sides at the recess and pull forward.
  2. Remove the filter by pulling forward and out.
  3. Remove the two Phillips head screws located in the upper corners of the grille louver opening. Do not discard screws.
  4. Grasp the left and right rear edges of the front cover about 6″ from the top and pull outward to release the tabs on the inside of the grille from the slots on each side of the metal chassis cover. When released pull out both bottom corners of the front grille about 1″ to expose the two screw holes on the lower area of the metal chassis cover.
  5. Locate the 2 metal brackets stamped 26″ that were included with the air conditioner. Hook the short flange of the bracket behind the sleeve’s inside edge and rotate it so the long side can be pressed flat against the metal chassis cover. Adjust so the bracket can be secured to the metal chassis cover by 2 screws included with the bracket. Only one bracket will be needed and can be installed on either side of the chassis.
  6. To reinstall the front grille, push the lower corners to toward the sleeve until the side tabs click into the mating slots. Reinstall the two screws removed earlier and replace the filter and louvers.

Troubleshooting

Troubleshooting Tips… Before you call for service

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Limited Warranty

GE Appliances Air Conditioner Limited Warranty

All warranty service must be provided by our Factory Service Centers or an authorized Customer Care® technician. To schedule service, visit us online at GEAppliances.com/service, or call 800. GE.CARES (800.432.2737). Have serial number and model number available when calling for service. In Canada, contact your distributor.GE-APPLIANCES-
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What GE Appliances Will Not Cover:

  • Service trips to your home to teach you how to use the product.
  • Improper installation, delivery, or maintenance. If you have an installation problem, or if the air conditioner is of improper cooling capacity for the intended use, contact your dealer or installer. You are responsible for providing adequate electrical connecting facilities.
  • Failure of the product resulting from modifications to the product or due to unreasonable use including failure to provide reasonable and necessary maintenance.
  • In commercial locations, labor is necessary to move the unit to a location where it is accessible for service by an individual technician.
  • Replacement of house fuses or resetting of circuit breakers.
  • Failure due to corrosion on models not corrosion-protected.
  • Damage to the product caused by improper power supply voltage, accident, fire, floods, or acts of God.
  • Incidental or consequential damage caused by possible defects with this air conditioner.
  • Damage caused after delivery.

EXCLUSION OF IMPLIED WARRANTIES
Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to two years or the shortest period allowed by law.

This limited warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA. If the product is located in an area where service by a GE Appliances Authorized Servicer is not available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized GE Service location for service. In Alaska, the limited warranty excludes the cost of shipping or service calls to your home.

Some states do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state. To know what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.

Warrantor:
GE Appliances, a Haier company Louisville, KY 40225.

Consumer Support

GE Appliances Website
Have a question or need assistance with your appliance? Try the GE Appliances Website 24 hours a day, any day of the year! You can also shop for more great GE Appliances products and take advantage of all our on-line support services designed for your convenience. In the US: GEAppliances.com In Canada, contact your distributor.

Register Your Appliance
Register your new appliance online at your convenience! Timely product registration will allow for enhanced communication and prompt service under the terms of your warranty, should the need arise. You may also mail in the pre-printed registration card included in the packing material. In the US: GEAppliances.com/register.

Schedule Service

  • Expert GE Appliances repair service is only one step away from your door. Get online and schedule your service at your convenience any day of the year. In the US: GEAppliances.com/service or call 800.432.2737 during normal business hours.
  • For Canadian customers, call your distributor for service and/or replacement parts.

Extended Warranties

  • Purchase a GE Appliances extended warranty and learn about special discounts that are available while your warranty is still in effect. You can purchase it online anytime. GE Appliances Services will still be there after your warranty expires. In the US: GEAppliances.com/extended-warranty or call 800.626.2224 during normal business hours.
  • For Canadian customers, contact your distributor.

Parts and Accessories

  • Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes (VISA, MasterCard, and Discover cards are accepted). Order online today 24 hours every day.
  • In the US: GEApplianceparts.com or by phone at 877.959.8688 during normal business hours.
  • Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation.
  • For Canadian customers, contact your distributor.

Contact Us
If you are not satisfied with the service you receive from GE Appliances, contact us on our Website with all the details including your phone number, or write to:

  • In the US: General Manager, Customer Relations | GE Appliances, Appliance Park | Louisville, KY 40225 GEAppliances.com/contact.
  • For Canadian customers, contact your distributor.

For a Spanish version of this manual, visit our Website at GEAppliances.com.

References

Read User Manual Online (PDF format)

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