Ballu NCA2-4.0EF Mica Infrared Space Heaters Instruction Manual

Ballu NCA2-4.0EF Mica Infrared Space Heaters

Product Information

• Specifications
  • Model: NCA2-4.0EF-WHITE, NCA2-4.0EF-BLACK
  • Components: Infrared heater, Heat outlet, Feet, Air intake, Wall-mounted bracket, Power cord, Temperature sensor, handle

Product Usage Instructions

• Foot Instructions
  • Remove the foot and thumb screws from the foam on the side of the product package.
  • Carefully turn the main body upside-down on a scratch-free and stable surface.
  • Align the foot with the bottom of the main body and turn the included thumb screws to attach the foot securely.
• Wall Mounting Instructions
  • The appliance must not be located immediately below a socket outlet.
  • Ensure there is at least 150mm clearance on all sides of the appliance.
  • Do not run the power cord behind the heater.
  • Wall-mounted heaters are only to be mounted on heat-resistant walls that comply with current specifications and building regulations.
  • Align the upper hole of the wall bracket with the wall and insert it. Press down on the protruding part above the bracket to securely attach it.
  • Plug the appliance into a standard 120-volt AC electrical outlet.
• Operating Your Heater
  • Control Panel: The control panel includes temperature control, display screen, power indicator light, eco mode, boost mode, comfort mode, and display target temperature.
  • Timer Function: Set the timer to automatically turn on or off the heater at a specific time.
  • Overheat Protection: If the heater overheats, it will automatically shut off. Place the heater on a flat, level, and sturdy surface, and try using it again.
  • Tip-over Protection: If the heater is moved or knocked over, it will automatically shut off. Place the heater on a flat, level, and sturdy surface, and while keeping it upright, try using it again.
  • Memory Function: The heater remembers the previous settings (power level, mode, temperature value) when turned on again.
• Troubleshooting
  • If you encounter any issues with the heater, follow these troubleshooting steps:
  • Check the power supply and ensure the heater is properly plugged in.
  • Make sure the temperature sensor is not damaged or obstructed.
  • If an error code is displayed (E1 or E2), refer to the user manual or contact customer support for further assistance.
• FAQ
  • Q: Can I use the heater in wet environments?
  • A: No, the heater should not be used in wet environments. Avoid touching the product case, power cord, plug, etc. with wet hands.
  • Q: Can I place items or clothing on top of the heater?
  • A: No, you should not place or cover items or clothing on top of the heater as it may cause damage or block airflow.
  • Q: What should I do if the heater displays an error code?
  • A: If an error code is displayed, refer to the user manual for troubleshooting steps. If the problem persists, please contact customer support for further assistance.
  • Q: Can I use the heater as a free-standing appliance?
  • A: Yes, if you want to use the heater as a free-standing appliance, it is recommended to remove the wall bracket from the back of the heater.

COMPONENTS

Name of components and parts

1. Do not use in wet environments, and do not touch the product case, power cord, plug, etc. with wet hands!
2. Do not place or cover items or clothing on top of the product!
3. Do not let children touch or trip over the product!
4. Please keep a distance of more than 1 meter from easily flammable objects.

FOOT INSTRUCTIONS

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Product Components

Before you install

1. Make sure the heater is unplugged and the power switches are off
2. Carefully turn the main body upside-down on a scratch-free and stable surface. Be careful to prevent damage to the cosmetic finish or your floor surfacing.
   • Note: The wall bracket edges may be sharp. It is recommended that if used as a free-standing appliance please remove the wall bracket from the back of the heater

Foot installation

WALL MOUNTING INSTRUCTIONS

Note:

1. The appliance must not be located immediately below a socket outlet.
2. Your Panel Heater should be installed with at least 150mm clearance from the floor and any other surrounding parts including other appliances and side walls. At least 300mm clearance from ceilings, shelves and soft furnishings.
3. Do not run the power cord behind the heater.

WALL-MOUNTED HEATERS ARE ONLY TO BE MOUNTED ON HEAT-RESISTANT WALLS THAT COMPLY WITH CURRENT SPECIFICATIONS & BUILDING REGULATIONS

WALL MOUNTED

1. Make sure the appliance is unplugged and the power switches are off.
2. Position the panel appliance within one metre of the wall socket. Do not mount in front of orbelow the wall socket. Ensure there is at least 150mm clearance on all sides of the appliance.
3. Position the mounting bracket in the wall mark the hole positions with a pen or pencil and check they are horizontal with a spirit level. Ensure the two bottom mount holes are at least 150mm from the floor and drill holes as required.
4. Secure the mounting bracket to the wall with the mounting screws. (For masonry walls use the plastic sheaths).
5. Insert the back of the device into the mounting bracket. First, find the bottom plug, align and insert it, then align the upper hole and push it toward the wall. You can press down on the protruding part above the bracket so that the bracket slot can better enter the hole position.
6. Plug the appliance into a standard 120-volt AC electrical outlet.

OPERATING YOUR HEATER

Control Panel

1. ON/OFF Button
2. Mode button
3. Temperature control and
4. screen movement button
5. Display screen
6. Power indicator light
7. Eco mode
8. Boost mode
9. Comfort mode
10. Child-lock function
11. Light-off function
12. Power level button
13. Timer function

Screen indication

• Red indicator light – Boost mode(86 F /30 C)
• Yellow indicator light – Comfort(50-86 F /10-30 °C)
• Green indicator light – Eco(50-86 F /10-30 °C)
• Indication of heating power levels
• Control lock indication
• Indication of “Timer Off” function (to turn off)
• Display target temperature

It is normal and harmless for a new product to smell when it is first used. It is recommended to heat for 2 hours at the maximum power in a ventilated environment, and then it can be used without smell  The set temperature may deviate from the room temperature by 2-6°F, depending on the volume and insulation of the room. For large rooms that areeasy to cool quickly, we recommend setting the temperature 2-6 F higher than the desired temperature, which will help improve heating efficiency. If the product triggers overheating protection due to misuse, it will not work properly, you need to contact us at BalluCustomerService@gmail.com.

Main function

1. Click to switch between 3 different modes
2. Boost mode will reset the timer and power settings and will disregard the temperature settings. It will heat at full power of 1500w for 3 hours and will automatically switch to comfort mode after expiration. In Boost mode the oneration of setting temnerature timer more now level and mode will mode the operation of setting temperature, timer, power level and mode will cancel Boost mode.
3. Comfort mode range from 50-86°F(10-30 C), the default value is 86°F(30 C)
4. ECO mode range from 50-86°F(10-30 C), the default value is 77°F(25 °C)
5. The temperature values you set in different modes will be automatically saved.
6. Even at the same temperature setting, ECO mode will save about 2°F(1 C) of energy than Comfort mode.

On/off button

• Click to turn the product on or off. Turn off the product to enter standby mode.

Move button

• Click to increase or decrease the temperature setpoint. Child lock function:
• Click to increase or decrease the temperature setpoint.

Child lock function:

1. Press “<” and “>” simultaneously for 3 seconds to activate the lock function.
2. When the lock function is on, press the “<” and “>” buttons simultaneously for 3 seconds to turn off the lock function
3. The lock function can also be turned on and off in standby mode.

Child lock function:

• Long press the Move Up and Move Down buttons in 2s to lock, and long press again to unlock.

Power level setting:

• Long press the Move Down button +Mode button in 2s to switch, Light up one light for level 1 (750W), light up two lights for level 2 ( 1500W)

Timer function

1. Long press the Mode button in 2s or Click the remote timer button to enter the timer shutdown setting.
2. Click or long press to increase the countdown hours,
3. No operation for 5 seconds or click the mode button(or remote timer button) to turn on the function.
4. After turning on the timer, if you click the button again, you can check the remaining time.
5. Set to 0 hours to turn off the function.

Other function

**Overheat **| when the ambient temperature is above 293°F. Please contact us at BalluCustomerService@gmail.com.
---|---
Tip- over| When the heater is moved or knocked over, it is the heater on a flat level and sturdy surface, and while keeping it upright, try using it again.
Memory **| (power level, mode, temperature value) when again when this heater is turned on.
The product does not heat**| When the room temperature reaches the target temperature, it will automatically be below the target temperature.

TROUBLESHOOTING

Questions and Answers

1. Why does it smell when I use it?
   • A: To protect the metal of new products, we add a layer of protective oil to the surface. During the first use of the heater, there may be some odour, this is considered normal and not harmful to health. For first use, we recommend turning on the product at maximum power (86°F) for approximately 2 hours in a ventilated environment to remove the odour. It is also possible that the odon is caused by hair or dust in contact with the heating element. Please make sure that no foreign objects get inside the heater.
2. Why does the room warm up slowly?
   • A: The convection heating process is soft and comfortable, and generally needs at least 1 hour to heat the full room, the specific time spent on heating is affected by the use of the area, house warming effect, the surrounding environment and other factors. During use it is recommended to close doors and windows to prevent heat loss and to keep the heater temperature set at a maximum of 86°F(30 C ). This helps to warm up the room faster.
3. Why do you sometimes hear switch sounds?
   • A: The heater is equipped with a temperature sensor and automatic operation mode, when the temperature on the heater is reached in the room, the heater automatically switches off the heating, so it is possible to hear the switch switching sound at that moment.
4. What is the difference between this Ballu convection heater and another oil heater?
   • A: Oil heaters heat the medium(oil) and then heat the air, which will cause too much heat to be wasted in the medium (oil), resulting in low thermal efficiency. Because the heat loss rate of the room is fast, the thermal efficiency of the oil heater is low and there is no continuous heating effect, so th room temperature will be lower. Ballu convection electric heater directly heats the air through special alloy heating material, without intermediate medium, with high thermal efficiency, rapid room temperature rise, and by natural air convection, the indoor temperature is very uniform.
5. What is the difference between a Ballu convection heater and an air conditioner?
   • A: The air conditioner will cause the indoor air to flow sharply, which will make people feel dry and lack of oxygen, and because the installation position of the air conditioner is high, it will cause the experience of hot head and cold feet. In addition, the air exchange principle of the air conditioner determines its heating effect. When the outdoor temperature is very low, the air conditioner loses its heating effect. The Ballu convection heater is based on the physical principle of hot air rising and cold air falling to achieve natural air convection without direct blowing, and can make the temperature of the upper and lower positions of the room the same, and the heating feels very comfortable.
6. How to save on electricity bills?
   • A: Power consumption depends on the size of the room, the insulation of the room, and the temperature you expect. It is recommended to use in a space of 160-220 square feet(Can be used up to 300 square feet but requires longer heating time), close doors and windows to reduce heat loss, and adjust the heater to the highest temperature and power for faster heating. When the room enters the thermal insulation state, the temperature will be stable, and the power consumption per hour will be reduced. At this time, a lower temperature value can be set. You can also save on electricity bills with different mode temperatures, which are used at different times of the day and in different situations.

CARE AND CLEANING

Care and cleaning

• The heater requires regular cleaning to ensure trouble-free.
• Unplug the heater from the main supply before cleaning.
• Ensure that the heater has been allowed to cool down completely before cleaning.
• The common cause of overheating is deposits of dust or fluff in the appliance. Ensure these deposits are removed regularly by unplugging the appliance and vacuum cleaning the air vents and grills.
• Use a soft cloth (not wet) to wipe the exterior of the heater to remove dust and dirt.
• Never use solutions such as petrol, thinners or polishing agents.
• Ensure the heater is dry before plugging back into the mains supply.

IMPORTANT SAFETY INSTRUCTIONS

• Thank you for choosing the Ballu heater.
• Please read all instructions before using the appliance.
• When using any electrical appliance, some basic safety precautions should be observed to reduce the risk of fire, electric shock, and/or any injury to persons.
• CAUTION: To avoid danger due to inadvertent restarting, this equipment must not be powered through an external switching device (such as a timer) or connected to a circuit that is periodically switched on and off by a utility.
• This equipment is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities or lack of experience and knowledge unless they are supervised or instructed in the use of the equipment by a person responsible for their safety.
• If the power cord is damaged, it must be replaced by the manufacturer, its service facility, or similarly qualified personnel to avoid a hazard.
• WARNING: You must not cover this heater. Covering this appliance is a fire hazard and will trip the safety fuse, permanently disabling the heater.
• WARNING: Extreme caution is necessary when any heater is used by or near children or those in need of assistance, especially whenever the heater is left operating and unattended.
• WARNING: To reduce the risk of fire keep textiles, curtains, or any flammable material a minimum distance of 1 metre from the air outlet.
• Use only the voltage specified on the rating label of the appliance.
• This appliance is intended for household use only and not for commercial or industrial use.
• Indoor use only.
• Use this appliance only as described in this manual.
• Do not use the appliance if it has been dropped or damaged.
• The common cause of overheating is deposits of dust or fluff in the appliance. Ensure these deposits are removed regularly by unplugging the appliance and vacuum cleaning the air vents and grills.
• Do not operate in areas where petrol, paint or other flammable liquids are used or stored.
• Never use the appliance to dry clothes.
• Always unplug appliances when not in use.
• When the appliance has been unpacked, check it for transport damage and ensure all parts have been delivered. If parts are missing or the appliance has been damaged, contact the Customer Services Team.
• Do not use it if there are visible signs of damage to the heater and contact the customer to replace a new one.
• Do not connect the heater to the power supply until it is fully assembled and adjusted.
• Ensure hands are dry before handling the plug or main unit.
• Do not operate with a cord set called up as a heat build-up is likely, which could be sufficient to become a hazard.
• Do not operate this appliance with a damaged cord, plug or ate the appliance. malfunctions or has been dropped or damaged in any manner. Take to a gualified electrical person for examination, electrical service or repair.
• Do not twist, kink or wrap the cord around the appliance, as this may cause the insulation to weaken and split. Always ensure that all cord has been removed from any cord storage area and is unrolled before use.
• It is recommended that this appliance is plugged directly into the wall socket. Power boards are not rated to supply power to high-wattage appliances.
• Do not remove the plug from the power socket until the appliance has been switched off.
• Do not remove the plug from the power socket by pulling the cord; always grip the plug.
• Do not place a cord under the carpet or cover with rugs or furniture. Arrange the cord so it cannot be tripped over.
• Don’t place appliances on bedding or on thick & long carpets where the openings may get blocked.
• Switch off and use the handle provided when moving
• Do not place the appliance close to a radiant heat source.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening, as this may cause an electric shock, fire or damage to the appliance.
• Do not use this appliance in the immediate surroundings of a bath, a shower, a swimming pool or other liquids.
• This unlias comsuppos be in e selina or around locations where foodstuffs, works of art or delicate articles of science, etc. are stored.
• If your appliance does not work or is not working properly, contact the Ballu Customer Services Team.

Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:

1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, under part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used per the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device contains license-exempt transmitters)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s license-exempt RSS(s).
Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

WARRANTY AND SERVICE

24-month warranty
This product is covered with a ball product and labour warranty for 24 months from the date of its original purchase. Please feel free to contact us for any problems about the maintenance and use of products.
The warranty will not apply in cases of:

• Accidents, misuse, or repairs performed by unauthorized personnel.
• Any unit that has been tampered with or used for commercial purposes.
• Use of force, damage caused by external influences.
• Damage caused by non-compliance with user guidelines, e.g., connection to an unsuitable power source or non-compliance with instructions. Partial or complete disassembly of the appliance.

After Sales Service

If If any problem occurs, you can check the manual for troubleshooting in detail, or contact our customer service on Amazon.
To contact an authorized Amazon seller, please following steps:

• Step 1: Go to Your Orders. Find your order in the list.
• Step 2: Click “Ask a question”. (Or go to the product detail page, and select the name of the seller. On the next page, select “Ask a Question”.)
• Step 3: Select the product and tap “Other” options in the Seller Messaging Assistant chat
• Step 4: Send the message to us for after-sales support. We always work hard to serve you and provide you with a better customer experience.

Customer service:

• BalluCustomerService@gmail.com.
• https://ballu.world/.
• Customer service: BalluCustomerService@gmail.com.
• Manufacturer: Foshan Shunde BIG Climatic
• Manufacture Co., Ltd
• Adress: C area, 2nd Floor, 9A building, factory
• buildings 2 and 3, section no.10-6, Fu An industrial
• area (First phase), Leliu Town, Shunde District,
• Foshan City, Guangdong, China
• NCA2-4.0EF- WHITE
• NCA2-4.0EF-BLACK

For the correct usage of the product, read the user manual carefully and keep it nearby. https://ballu.world/.

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