ballu NCA2-4 Convection Panel Space Heaters User Guide

ballu NCA2-4 Convection Panel Space Heaters

Product Information

This is a product with various components and parts designed for heating purposes. It includes a sensor, control panel with multiple buttons, a display screen, power indicator light, and safety features. The product has different modes such as Eco mode, Boost mode, and Comfort mode. It also has a child-lock feature, power level adjustment, and timer function.

Product Usage Instructions

1. Foot Installation: To install the product, remove the foot and thumb screws from the foam on the side of the product package. Install the feet in the designated locations shown in the picture. Pre-align the holes and securely fix them with the provided bolts.

2. Wall Mounting: For wall mounting, please refer to the manual for detailed instructions.

3. Control Panel: The control panel consists of various buttons including the Mode button, Power button, Temperature control and screen movement button, and more. Use these buttons to adjust settings and control the product.

4. Safety Guide: Ensure safety precautions while using the product. Do not use it in wet environments or touch the product case, power cord, plug, etc. with wet hands. Avoid placing or covering items or clothing on top of the product. Keep children away from the product to prevent accidents. Maintain a distance of more than 1 meter from flammable objects.

5. Questions and Answers: For more detailed
   information and frequently asked questions, please refer to the manual.

6. After Sales Service: In case of any issues or problems with the product, you can check the manual for
   troubleshooting or contact our customer service on Amazon. Follow the steps below to reach out to us:

7. Go to Your Orders and find your order in the list.

8. Click Ask a question or go to the product detail page, select the name of the seller, and on the next page, select Ask a Question.

9. Select the product and tap Other options in the Seller Messaging Assistant chat.

10. Send the message to us for after-sales support.

We are dedicated to providing you with excellent customer service and ensuring a better customer experience.

Contact Email: BalluCustomerService@gmail.com

*For more details, please refer to the manual

Name of components and parts

Foot installation

*Please refer to the manual for wall mounting

Remove the foot and thumb screws from the foam on the side of the product package
Install the feet in the locations shown in the picture, pre-align the holes, then fix them well with the bolt for the feet.

Control Panel

1. Power button
2. Mode button
3. Temperature control and screen movement button
4. Display screen
5. Power indicator light
6. Eco mode
7. Boost mode
8. Comfort mode
9. Child-lock
10. Light-off
11. Power level
12. Timer

Screen Indication

Mode button

1. Click to switch between 3 different modes
2. Boost mode range from 50-86 F (10-30 C), the default value is 86 F (30 C)
3. Comfort mode range from 50-86 F (10-30 C), the default value is 86 F (30 C)
4. ECO mode range from 50-86 F (10-30 C), the default value is 86 F (30 C)
5. When the device is turned off and on, it saves and returns to the temperature value set in the last mode

Timer function

1. Long press Mode button in 2s or Click the remote timer button to enter the timer shutdown setting.
2. Click or long press to increase the countdown hours.
3. No operation for 5 seconds or click the mode button(or remote timer button) to turn on the function.
4. After turning on the timer, if you click the button again, you can check the remaining time.
5. Set to 0 hours to turn off the function.

More function

1. Child lock function: Long press Move Up and Move Down buttons in 2s to lock, long press again to unlock.
2. Power level setting: Long press Move Down button +Mode button in 2s to switch, Light up one light for level 1 (750W), light up two lights for level 2 (1500W)

On/off button
Click to turn the product on or off. Turn off the product to enter standby mode.

Move button
Click to increase or decrease the temperature setpoint.

• The set temperature may deviate from the room temperature by 2-6 F, depending on the volume and insulation of the room. For large rooms that are easy to cooled quickly, we recommend setting the temperature 6°F higher than the desired temperature, which will help improve heating efficiency.
• If the product triggers overheating protection due to misuse, it will not work properly, you need to contact us at BalluCustomerService@gmail.com

Safety Guide

*For more safety instructions, please refer to the manual

• Do not use in wet environments, and not touch the product case, power cord, plug, etc. with wet hands!
• Do not place or cover items or clothing on top of the product!
• Do not let children touch or trip over the product！
• Please keep a distance of more than 1 meter from easy flammable objects

Questions and Answers

• For more details, please refer to the manual

  1. Why does it smell when I use it?
     A: To protect the metal of new products, we add a layer of protective oil to the surface. During the first use of the heater there may be some odor, this is considered normal and not harmful to health.For first use, we recommend turning on the product at maximum power (86°F) for approximately 2 hours in a ventilated environment to remove the odor.It is also possible that the odor is caused by hair or dust in contact with the heating element. Please make sure that no foreign objects get inside the heater.

  2. Why does the room warm up slowly?
     A：Convection heating process is soft and comfortable, generally need at least 1 hour to heat the full room, the specific time spent on heating is affected by the use of the area, house warming effect, the surrounding environment and other factors.During use it is recommended to close doors and windows to prevent heat loss and to keep the heater temperature set at a maximum of 86°F(30℃).This helps to warm up the room faster.

  3. Why do you sometimes hear switch sounds?
     A: The heater is equipped with a temperature sensor and automatic operation mode, when the set temperature on the heater is reached in the room, the heater automatically switches off the heating, so it is possible to hear the switch switching sound at that moment.

After Sales Service

If any problem occurs, you can check the manual for troubleshooting in detail, or contact to our customer service on Amazon.

To contact authorized Amazon seller, please following steps:

• Step 1
  Go to Your Orders. Find your order in the list.

• Step 2
  Click “Ask a question”. (Or go to the product detail page, select the name of the seller.
  On the next page, select “Ask a Question”).

• Step 3
  Select the product and tap “Other” options in the Seller Messaging Assistant chat.

• Step 4
  Send the message to us for after-sales support.
  We always work hard to serve you and provide you a better customer experience.

BalluCustomerService@gmail.com

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