Ballu NCA2-4.0EF Mica Infrared Space Heaters for Indoor User Guide

Ballu NCA2-4.0EF Mica Infrared Space Heaters for Indoor

Product Information

• Name: [Product Name]
• Components and Parts: [Refer to the manual for a detailed list]
• Control Panel: [List of control buttons and indicators]
• Safety Guide: [Refer to the manual for detailed safety instructions]
• Questions and Answers: [Refer to the manual for Q&A section]
• After Sales Service: [Contact information and support instructions]

Product Usage Instructions

1. Foot Installation:
   • Remove the foot and thumb screws from the foam on the side of the product package.
   • Install the feet in the locations shown in the picture.
   • Pre-align the holes and fix them well with the bolt for the feet.
2. Wall Mounting: [Refer to the manual for detailed instructions]
3. Power On/Off:
   • Press the Power button to turn on/off the product.
4. Mode Selection:
   • Press the Mode button to cycle through different modes (Eco mode, Boost mode, Comfort mode).
5. Temperature Control:
   • Use the Temperature control button to adjust the desired temperature.
6. Screen Movement:
   • Use the screen movement button to adjust the position of the display screen.
7. Child-lock:
   • Activate/Deactivate the child-lock feature using the corresponding button.
8. Light-off:
   • Turn on/off the light using the Light-Off button.
9. Power Level:
   • Adjust the power level using the available settings.
10. Timer Function:
    • Use the Timer function to set a specific time for the product to operate.

Note: Please refer to the manual for more detailed instructions and safety guidelines.

Name of components and parts

Foot installation

Please refer to the manual for wall mounting

1. Remove the foot and thumb screws from the foam on the side of the product package.
2. Install the feet in the locations shown in the picture, pre-align the holes, and then fix them well with the bolt for the feet.

Control Panel

1. Power button
2. Mode button
3. Temperature control and screen movement button
4. Display screen
5. Power indicator light
6. Eco mode
7. Boost mode
8. Comfort mode
9. Child-lock
10. Light-off
11. Power level
12. Timer

Screen Indication

• Red indicator light – Boost(86 F /30 °C)
• Yellow indicator light – Comfort(50-86 F/10-30 C)
• Green indicator light – Eco(50-86 F /10-30 °C)
• Indication of heating power levels
• Control lock indication
• Indication of “Timer Off” function (to turn off)
• Display target temperature

Mode button

1. Click to switch between 3 different modes
2. Boost mode range from 50-86 F (10-30 C), the default value is 86 F (30 C)
3. Comfort mode range from 50-86 F (10-30 C), the default value is 86 F (30 C)
4. ECO mode range from 50-86 F (10-30 C), the default value is 86 F (30 C)
5. When the device is turned off and on, it saves and returns to the temperature value set in the last mode.

Timer function

1. Long press the Mode button in 2s or Click the remote timer button to enter the timer shutdown setting.
2. Click or long press to increase the countdown hours.
3. No operation for 5 seconds or click the mode button(or remote timer button) to turn on the function.
4. After turning on the timer, if you click the button again, you can check the remaining time.
5. Set to 0 hours to turn off the function.

More function

1. Child lock function: Long press the Move Up and Move Down buttons in 2sto lock, and long press again to unlock.
2. Power level setting: Long press the Move Down button +Mode button in 2s to switch, Light up one light for level 1 (750W), light up two lights for level 2 (1500W).

On/off button

• Click to turn the product on or off. Turn off the product to enter standby mode.

Move button

• Click to increase or decrease the temperature setpoint.

• The set temperature may deviate from the room temperature by 2-6°F, depending on the volume and insulation of the room. For large rooms that are easy to cooled quickly, we recommend setting the temperature 6°F higher than the desired temperature, which will help improve heating efficiency.

• If the product triggers overheating protection due to misuse, it will not work properly, you need to contact us at BalluCustomerService@gmail.com.

Safety Guide

For more safety instructions, please refer to the manual

• Do not use in wet environments, and do not touch the product case, power cord, plug, etc. with wet hands!
• Do not place or cover items or clothing on top of the product!
• Do not let children with delicate skin touch or trip over the product！
• Please keep a distance of more than 1 meter from easily flammable objects.

Questions and Answers

For more details, please refer to the manual

1. Why does it smell when I use it?
   A: To protect the metal of new products, we add a layer of protective oil to the surface. During the first use of the heater, there may be some odour, this is considered normal and not harmful to health. For first use, we recommend turning on the product at maximum power (86°F) for approximately 2 hours in a ventilated environment to remove the odour. It is also possible that the odour is caused by hair or dust in contact with the heating element. Please make sure that no foreign objects get inside the heater.

2. Why does the room warm up slowly?
   A： The convection heating process is soft and comfortable, and generally needs at least 1 hour to heat the full room, the specific time spent on heating is affected by the use of the area, house warming effect, the surrounding environment and other factors. During use, it is recommended to close doors and windows to prevent heat loss and to keep the heater temperature set at a maximum of 86°F(30℃). This helps to warm up the room faster.

3. Why do you sometimes hear switch sounds?
   A: The heater is equipped with a temperature sensor and automatic operation mode, when the temperature on the heater is reached in the room, the heater automatically switches off the heating, so it is possible to hear the switch switching sound at that moment.

After Sales Service

If any problem occurs, you can check the manual for troubleshooting in detail, or contact our customer service on Amazon.

To contact an authorized Amazon seller, please following steps:

• Step 1: Go to Your Orders. Find your order in the list.
• Step 2: Click “Ask a question”. (Or go to the product detail page, and select the name of the seller. On the next page, select “Ask a Question”).
• Step 3: Select the product and tap “Other” options in the Seller Messaging Assistant chat.
• Step 4: Send the message to us for after-sales support.

We always work hard to serve you and provide you with a better customer experience.

BalluCustomerService@gmail.com.

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