ballu NCA2-4 Mica Infrared Space Heaters Instruction Manual

ballu NCA2-4 Mica Infrared Space Heaters Instruction Manual

FOOT INSTRUCTIONS

Before using this heater,it must either be wall mounted or have the feet fitted.The device has provided special screw knobs for mounting the feet, which can be installed manually without using a screwdriver.

Product Components

• Left foot (L)

• Right foot (R)

• Foot wheels (4pcs)

• Foot fas tening screws (2 pcs

• Wall-mounted bracket

• Wall mounting screws (2 pcs)

• Wall screw slot (2 pcs)

• Wall mounting screws (2 pcs)

Before you install:

1. Make sure the heater is unplugged and power switches are off
2. Carefully turn the main body upside-down on a scratch-free and stable surface. Be careful to prevent damage to the cosmetic finish or your floor surfacing.

Note:The wall bracket edges may be sharp.It isrecommended that if using as a free standing appliance please remove the wall bracket from the back of the heater

Foot installation

1. Remove the foot and thumb screws from the foam on the side of the product package

2. Align the foot with the groove on the bottom of the main body and turn the included thumb screw to fix it as firmly as possible.

WALL MOUNTING INSTRUCTIONS

1. Note :
2. The appliance must not be located inmediately below a socket outlet.
3. Your Panel Heater should be installed with at least 150mm clearance from the floor and any other surrounding partsincluding other appliances and side walls.At least 300mm clearance from ceilings, shelves and soft furnishings.
4. Do not run the power cord behind the heater.

WALL MOUNTED HEATERS AREONLY TO BE MOUNTED ON HEATRESISTANT WALLS THAT COMPLYWITH CURRENT SPECIFICATIONS & BUILDING REGULATIONS=

WALL MOUNTED

1. Make sure the appliance is unplugged and power switches are off.
2. Position the panel appliance within one metre of wall socket. Do not mount in front of orbelow the wall socket. Ensure there is at least 150mm clearance on all sides of the appliance.
3. Position the mounting bracket in the wall and mark the hole positions with a pen or pencil and check they are horizontal with a spirit level. Ensure the two bottom mount holes are at least 150mm from the floor and drill holes as required.
4. Secure the mounting bracket to the wall with the mounting screws. (For masonry walls use the plastic sheaths).
5. Insert the back of the device into the mounting bracket. First find the bottom plug, align and insert it, then align the upper hole and push it toward the wall. You can press down on the protruding part above the bracket so that the bracket slot can better enter the hole position.
6. Plug appliance into a standard 120 volt AC electrical outlet.

Wall Mounting template for electric convection heater: Please refer to this mounting template for hole size and distance

Screen indication

• Red indicator light – Boost mode(86 F/30C)
• Yellow indicator light ~ Comfort(50-86 T /10-30 C)
• Green indicator light — Eco(50-86 F/10-30 C)
• Indication of heating power levels
• Control lock indication
• Indication of “Timer Off” function (to turn off)
• Display target temperature
• it is normal and harmless for a new product to smell when it is first used. It is recommended to heat for 2 hours at the maximum power in a ventilated environment, and then it can be used without smell
• The set temperature may deviate from the room temperature by 2-6°F, depending on the volume and insulation of the room. For large roomsthat are easy to cool quickly, we recommend setting the temperature 2-6 F higher than the desired temperature, which will help improve heating efficiency.
• If the product triggers overheating protection due to misuse, it will not work > properly, you need to contact us at BalluCustomerService@gmail.com

OPERATING YOUR HEATER

Main function

1. Click to switch between 3 different modes
2. Boost mode range from 50-86 T (1030 C), the default value is 86 F (30 C)
3. Comfort mode range from 50-86 T (10-30 C ), the default value is 86 F (30 C)
4. ECO mode range from 50-86 F (1030 C), the default value is 86 F (30 C)
5. When the device is turned off and on, it saves and returns to the emperature value set in the last mode

On/off button
Click to turn the product on or off. Turn off the product to enter standby mode.

Move button
Click to increase or decrease the temperature setpoint. Child lock function

1. Press “<“and “>” simultaneously for 3 seconds to activate the lock function.
2. When the lock function is on, press the “<” and “>” buttons simultaneously for 3 seconds to turn off the lock function
3. The lock function can also be turned on and off in standby mode.

Child lock function:
Long press Move Up and Move Down buttons in 2sto lock, long press again to unlock

Power level setting:

Long press Move Down button + Mode button in 2s to switch, Light up one light for level 1 (750W), light up tw n 2sto lights for level 2 (1500W)

Timer function

1. Long press Mode button in 2s or Click the remote timer button to enter the timer shutdown setting.
2. Click or long press to increase the countdown hours.
3. No operation for 5 seconds or click the mode button(or remote timer button) to turn on the function.
4. After turning on the timer, if you click the button again, you can check the remaining time.
5. Set to 0 hours to turn off the function.

Other function

OPERATIN RHEATER| For safety in use, the heater will stop heating when the ambient temperature is above 293°F. If the product triggers overheating protection, Please contact us at BalluCustomerService@gmail.com for the solution.
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Tip-over protection| When the heater ismoved or knocked over, it will power off and stop all funtions. Dismiss Tip-over and Motion Protection: Place the heater on a flat level, and sturdy surface, and while keeping it upright, try using it again.
Memory Function| This heater will memorize the previous settings (power level, mode, temperature value) when it is powered off. The settings will be active again when this heater isturned on.
Thermostatic function| When the room temperature reaches the target temperature, it will automatically shuts off or reduces power to save energy. Subsequently, it will automatically restart the heating when the room temperature falls below the target temperature.

TROUBLESHOOTING

Note:
The troubleshooting section below is for solving frequently asked questions for the heater unit. If your problem persists, please contact customer support.

BalluCustomerService@gmail.com for solution.
E2-hort circuit on temperature sensor channel.
E3-overheating of temperature sensor (exceeded +118 degrees).
E4-ambient temperature has dropped too low(below -24 degrees)
The heater suddenly shut down| The overheating protection has been triggered.| Please contact us at BalluCustomerService@gmail.com for solution.
The Tip-over Protection has been triggered.| Ensure your heater is placed on a flat and even surface. Keep it upright and turn it on again.
Power cord is not properly plugged in.| Connect the plug to a powered electrical outlet
Product does not heat| The temperature value set by the heater istoo low| Make sure the thermostat isset at a higher temperature than the ambient temperature.
| The temperature exceeds the threshold of the thermal cutoff.| Turn off the unitand unplug it from the power outlet. Allow it to cool, and then plug it into the electrical outlet again.

Questions and Answers

Why does it smell when | use it?

A: To protect the metal of new products, we add a layer of protective oil to the surface During the first use of the heater there may be some odor, this is considered normal and not harmful 1o health. For first use, we recommend turning on the product at maximum power (86°F) for approximately 2 hours in a ventilated environment to remove the odor.t is also possible that the odor is caused by hair or dust in contact with the heating element. Please make sure that no foreign objects getinside the heater.

Why does the room warm up slowly?

A：Convec�on hea�ng process is so� and comfortable, generally need at least 1 hour to heat the full room, the specific �me spent on hea�ng is affected by the use of the area, house warming effect, the surrounding environment and other factors.During use it is recommended to close doors and windows to prevent heat loss and to keep the heater temperature set at a maximum of 86°F(30℃).This helps to warm up the room faster

3. Why do you some�mes hear switch sounds?

A: The heater is equipped with a temperature sensor and automa�c opera�on mode, when the set temperature on the heater is reached in the room, the heater automa�cally switches off the hea�ng, so it is possible to hear the switch switching sound at that moment

4. What is the difference between this Ballu convec�on heater and other

oil heater?

A: Oil heaters heat the medium(oil) and then heat the air, which will cause too much heat to be wasted in the mediun(oil), resul�ng in low thermal efficiency. Because the heat loss rate of the room is fast, the thermal efficiency of the oil heater is low and there is no con�nuous hea�ng effect, so th room temperatrue will be lower. Ballu convec�on electric heater direcrly heats the air through special alloy hea�ng material, without intermediate medium, with high thermal efficiency, rapid room temperature rise, and by virtue of natural air convec�on, the indoor temperature is very uniform.

5. What is the difference between Ballu convec�on heater and air

condi�oner?

A: The air condi�oner will cause the indoor air to flow sharply, which will make people feel dry and lack of oxygen, and because the installa�on posi�on of the air condi�oner is high, it will cause the experience of hot head and cold feet. In addi�on, the air exchange principle of the air condi�oner determines its hea�ng effect. When the outdoor temperature is very low, the air condi�ner loses its hea�ng effect. The Ballu convec�on heater is based on the physical principle of hot air rising and cold air falling to achieve natural air convec�on without direct blowing, and can make the temperature of the upper and lower posi�ons of the room the same, and the hea�ng feels very comfortable.

6. How to save on electricity bills?

A: Power connsump�on depends on the size of the room, the insula�on of the room, and the temperature you expect. It is recommended to use in a space of 160-220 square feet(Can be used up to 300 square feet, but requires longer hea�ng �me), close doors and windows to reduce heat loss, and adjust the heater to the highest temperature and power for faster hea�ng. When the room enters the thermal insula�on state, the temperature will be stable, and the power consump�on per hour will be reduced. At this �me, a lower temperature value can be set. You can also save on electricity bills with different mode temperatures, which are used at different �mes of the day and in different situa�ons.

CARE AND CLEANING

• The heater requires regular cleaning to ensure trouble free.
• Unplug the heater from the mains supply before cleaning
• Ensure that the heater has been allowed to cool down completely before cleaning.
• The common cause of overheating is deposits of dust or fluff in the appliance. Ensure these deposits are removed regularly by unplugging the appliance and vacuum cleaning the air vents and grills.
• Use a soft cloth (not wet) to wipe the exterior of the heater to remove dust and dirt.
• Never use solutions such as petrol, thinners or polishing agents
• Ensure the heater is dry before plugging back into the mains supply.

IMPORTANT SAFETY INSTRUCTIONS

• Never use the appliance to dry clothes.
• Always unplug appliance when not in use
• When the appliance has been unpacked, check it for transport damage and ensure all parts have been delivered. if parts are missing or the appliance has been damaged, contact the Customer Services Tes
• Do not use if there are visible signs of damage to the heater and contact the customer to replace a new one.
• Do not connect the heater to the power supply until it is fully assembled and adjusted
• Ensure hands are dry before handling the plug or main unit
• Ensure appliance is on a flat, stable, heat-resistant surface.
• Do not operate with cord set coiled up as a heat build up is likely, which could be sufficient to become a hazard
• Carry out regular checks of the supply cord to ensure no damage is evident
• Do not operate this appliance with a damaged cord, plug or after the appliance mafuntions or has been dropped or damaged in any manner. Take to a gualified electrical person for examination, electrical service or repair
• Do not twist, kink or wrap the cord around the appliance, as this may cause the insulation to weaken and split. Always ensure that all card has been removed from any cord storage area and is unrolled before use
• It is recommended that this appliance is plugged directly into the wall socket. Pows boards are not rated to supply power to high wattage appliances
• Do not remove plug from power socket until the appliance has been switched off
• Do not remove plug from power socket by pulling cord; always grip plug
• Do not place cord under carpet or cover with rugs or furniture. Arrange the cord so cannot be tripped over.
• Don’t place appliance on bedding or on thick & long carpet where the openings may get blocked. ⚫Switch off and use handle provided when moving
• Do not place appliance close to radiant heat source:
• Do not insert or allow foreign objects to enter any ventiation or exhaust opening, as this may cause an electric shock, fire or damage to the appliance.
• Do not use this appliance in the immediate surrounds of a beth, a shower, or a swimming pool or other liquids. “
• The appliance must not be immersed in any liquids.
• This unit is not supposed to be used in or around locations where foodstuffs works of art or delicate articles of science, etc are stored
• If your appliance does not work, or is not working properly, contact the Ballu Customer Services Team

Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the follow ing two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures

• Reorient or relocate the receiving
• Increase the separation antenna.. between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation Operation , Science and Economic Development Canada’s license- exempt RSS(s). is subject to the following two conditions:

1. This device may not cause interference.
2.  This device must accept any interference, including interference that may cause undesired operation of the device.

WARRANTY AND SERVICE

24-month warranty
This product is covered with ballu product and labor warranty for 24 month from the date of its original purchase.Please feel free to contact us for any problems about the maintenance and use of products

The warranty will not apply in cases of:

• Accident, misuse, or repairs performed by unauthorized personnel.
• Any unit that has been tampered with or used for commercial purposes.
• Use of force, damage caused by external influences.
• Damage caused by non-compliance with user guidelines, e.g., connection to an unsuitable power source or non-compliance with instructions. Partial or complete disassembly of the appliance.

After Sales Service
If If any problem occurs, you can check the manual for troubleshooting in detail, or contact to our customer service on Amazon.

To contact authorized Amazon seller, please following steps

Step 1: Go to Your Orders. Find your order in the list.
Step 2: Click “Ask a question”. (Or go to the product detail page,select the name of the seller. On the next page, select “Ask a Question”)
Step 3: Select the product and tap “Other” options in the Seller Messaging Assistant chat
Step 4: Send the message to us for after-sales support.

We always work hard to serve you and provide you a better customer experience

Customer service: BalluCustomerService@gmail.com

Customer service: BalluCustomerService@gmail.com
Manufacturer: Foshan Shunde BIG Climatic
Manufacture Co., Ltd
Adress: Carea, 2nd Floor, 9A building, factory
buildings 2 and 3, section no.10-6, Fu An industrial
area (First phase), Leliu Town, Shunde District,
Foshan City, Guangdong, China

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