D-Link DWR-960 Wi-Fi Router Instruction Manual

: June 15, 2024
: D-Link

Table of Contents

D-Link DWR-960 Wi-Fi Router
Product Support
Yes, A data sim is required
Speeds and Signals
Documents / Resources
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)

D-Link DWR-960 Wi-Fi Router

Product Support

How can I get further support from D-Link?

Contact D-Link support here – https://eu.dlink.com/uk/en/support/contact
Visit the product page on the D-Link website for the latest firmware, and instruction manuals
What is the warranty period and how can I get support?
D-Link products come with a standard-year Warranty unless otherwise specified
Contact D-Link support here – https://eu.dlink.com/uk/en/support/contact
Where can I find firmware updates and additional product documentation?
Visit the product page on the D-Link website for the latest firmware, and instruction manuals
Contact D-Link support here – https://eu.dlink.com/uk/en/support/contact

Sim card queries

Do I need to have a SIM card to get an Internet connection?

Yes, A data sim is required

Which carriers are supported by this product?

This device is supplied unlocked and will support any UK Carrier. Please ensure the device is upgraded to the latest firmware for maximum compatibility

Is a data-only SIM card needed or will a data + voice + message plan work as well?

A data-only SIM card is fine to produce a 4G network Can this product support carries from other countries?

Yes, please check the support frequencies below;

LTE Bands:

FDD:1/3/7/8/20(2100/1800/2600/900/800 MHz,
TDD: 38 (2600 MHz),
Carrier Aggregation (CA) Support: 1+3/1+7/1+8/1+20/3+ 8/3+20/3+7/3+38/7+20/3+3/7+7/38+38
UMTS: 1/8 (2100/900 MHz) GSM/GPRS:
Quad-Bands (850/900/1800/1900 MHz)

Speeds and Signals

Why am I getting slower speed with this product than with the mobile phone?

The latest mobile phones will often have a higher Cat standard than that of a 4G router, so the speeds attainable are higher.
Creating a hotspot will cause your device to be unusable as a phone during this period, as answering a call will interrupt the hotspot and will cause the battery to discharge quite rapidly.

How can I improve the 4G signal by finding a better placement of the product?

Yes, 4G/5G signals are often strongest outside, so positioning your device near a window is optimal.
Once the device is set, we recommend running a few speed tests to find the best position within your home (www.speedtest.net)

Does geographical location have an impact on the speed of the 4G connection?

Yes, before purchasing a 4G router/hotspot, please check the availability of 4G/5G in your local area, to better ascertain the signal strength available.
Ofcom provides a checker here – https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/ofcom-checker.

Product Specification

Does this product offer L2TP over IPSEC VPN support?

Yes

Does this product offer a port forwarding option?

Yes, this can be set up via your browser

Is bridge mode / Modem-only mode available?

No, the device does not have a built-in ADSL/VDSL modem. How many users/devices can be connected to this product?

The max. number of connected devices depends on the bandwidth needed by each, signal strength, and environment These devices can support up to 64 concurrent connections

Does the device have Parental controls?

Yes

Does this product automatically reconnect if the mobile signal is lost due to inactivity?

(Installation in an unmanaged premises)
Yes – It will reconnect when the signal is requested or available again.

Can this product be used as a failover solution?

Yes

Can this product be used for gaming?

Yes – We recommend a ping and speedtest, such as Ookla (www.speedtest.net)

Can this product be used in a caravan?

Yes, If you have a caravan
It uses a standard 5v adaptor plug

Can this product be wall-mounted?

Yes

Can this product be connected to an existing DSL / Fibre/cable modem?

Yes, the device has a separate WAN port which allows you to connect an xDSL modem.
In your prefered browser navigate to 192.168.0.1 in your search bar to get to the admin page. Login with your password (admin/admin by default)
In the WAN settings of your device, you can change the type of connection (DHCP or PPPoE) and enter any username and password settings required for your connection.

Which kind of products can be connected via Ethernet and/or Wi-Fi?

Any product can be connected, as long as they are compliant with Wi-Fi standards
Typically connected products would be Cameras, VOIP phones, Laptops Ipads, etc.
Devices without wireless compatibility can be plugged into the ethernet port

Which dynamic DNS providers are supported?

All Dynamic DNS providers are supported using the “custom DNS provider settings”.
Is it possible to remove the external 4G antennas and replace them with high-gain indoor or outdoor antennas?
The DWR-960 has detachable antennas that can be replaced

Which connector type standard is used for the external antennas?

The DWR-960 is compatible with third-party aerial manufacturers who use the SMA Standard type connectors. eu.dlink.com

Is it possible to turn off the Wi-Fi wireless connection for safety reasons?

Yes, the device’s broadcast settings can be disabled from within the settings.
Open your preferred browser and connect to the device on its default IP address of 192.168.0.1.
Navigate to the ‘Wireless’ settings and disable the SSID broadcast.

Are the 2.4GHz and 5GHz SSIDs broadcast with different names?

This device does not have a 5Ghz broadcast available to it as it is 2.4Ghz only

How many Ethernet ports are available? Which is the maximum supported speed?

Two 10/100/1000 Ethernet LAN ports
Optional WAN port for fixed-line broadband

I need to extend the wireless coverage further. Is there any recommended range extender?

Yes, we would recommend you talk to our support team for the best option, as it can often depend on your environment
Visit https://eu.dlink.com/uk/en/support/contact to raise a support case or live eu.dlink.com