W2710i CinePrime Smart Beamer

Product Information

Specifications

• Product: Digital Projector
• Series: CinePrime
• Models: W2710i / HT3560i
• Version: V1.00

Product Usage Instructions

Important Safety Instructions

Your projector is designed and tested to meet the latest safety
standards for information technology equipment. To ensure safe use,
follow these instructions:

1. Read the manual before operating the projector and keep it for
   future reference.

2. Avoid looking directly at the projector lens during operation
   to prevent eye damage from the intense light beam.

3. Seek servicing from qualified personnel if needed.

4. Avoid blocking the projection lens during operation to prevent
   overheating and potential fire hazards.

5. Always open the lens shutter or remove the lens cap when the
   lamp is on.

6. Allow the projector to cool for 45 minutes before replacing the
   lamp assembly due to its high temperature.

7. Operate the lamp within its rated life to avoid breakage.

8. Place the projector on a level, horizontal surface during
   operation to prevent malfunctions.

Additional Usage Tips

• Avoid tilting the projector at angles beyond 10 degrees left to
  right or 15 degrees front to back.

• Do not place the projector on unstable surfaces to prevent
  falls and damage.

• Avoid disassembling the projector as it contains high voltages.
  Only qualified professionals should service it.

• Avoid stepping on the projector or placing objects on it to
  prevent physical damage and accidents.

FAQ

Q: Can I replace the lamp assembly myself?

A: Only the lamp assembly is user-serviceable. For any other
components, seek assistance from qualified service personnel.

Q: How long should I let the projector cool before replacing

the lamp?

A: Allow the projector to cool for approximately 45 minutes
before removing the lamp assembly for replacement.

Digital Projector
User Manual

CinePrime Series l W2710i / HT3560i

V1.00

Warranty and Copyright information
Limited warranty
BenQ warrants this product against any defects in material and workmanship, under normal usage and storage. Proof of purchase date will be required with any warranty claim. In the event this product is found to be defective within the warranty period, BenQ’s only obligation and your exclusive remedy shall be replacement of any defective parts (labor included). To obtain warranty service, immediately notify the dealer from which you purchased the product of any defects. Important: The above warranty shall be void if the customer fails to operate the product in accordance with BenQ’s written instructions, especially the ambient humidity must be in-between 10% and 90%, temperature in-between 0°C and 35°C, altitude lower than 4920 feet, and avoiding to operate the projector in a dusty environment. This warranty gives you specific legal rights, and you may have other rights which vary from country to country. For other information, please visit www.BenQ.com.
Copyright
Copyright © 2022 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation to notify any person of such revision or changes. *DLP, Digital Micromirror Device and DMD are trademarks of Texas Instruments. Others are copyrights of their respective companies or organizations.
Patents
Please go to http://patmarking.benq.com/ for the details on BenQ projector patent coverage.
2 Warranty and Copyright information

Table of Contents
Warranty and Copyright information …………………………………………………………………….. 2 Important safety instructions …………………………………………………………………………………. 4 Introduction ………………………………………………………………………………………………………….. 7
Shipping contents ……………………………………………………………………………………………………………………… 7 Projector exterior view ……………………………………………………………………………………………………………. 8 Controls and functions……………………………………………………………………………………………………………… 9 Positioning your projector ……………………………………………………………………………………. 11 Choosing a location ………………………………………………………………………………………………………………… 11 Obtaining a preferred projected image size…………………………………………………………………………… 12 Shifting the projection lens …………………………………………………………………………………………………….. 13 Mounting the projector ………………………………………………………………………………………………………….. 13 Adjusting the projected image………………………………………………………………………………………………… 15 Connection ………………………………………………………………………………………………………….. 16 Operation ……………………………………………………………………………………………………………. 17 Installing the QS02 Android TV dongle …………………………………………………………………………………. 17 Starting up the projector ………………………………………………………………………………………………………… 17 QS02 Android TV setup …………………………………………………………………………………………………………. 20 Using the menus ……………………………………………………………………………………………………………………… 22 Upgrading firmware ………………………………………………………………………………………………………………… 23 Switching input signal………………………………………………………………………………………………………………. 24 Presenting from a Media Reader…………………………………………………………………………………………….. 25 Shutting down the projector ………………………………………………………………………………………………….. 26 Direct power off …………………………………………………………………………………………………………………….. 26 Menu operation ……………………………………………………………………………………………………. 27 Basic menu …………………………………………………………………………………………………………………………….. 27 Advanced menu ……………………………………………………………………………………………………………………. 29 Maintenance ………………………………………………………………………………………………………… 39 Care of the projector ……………………………………………………………………………………………………………… 39 Lamp information ……………………………………………………………………………………………………………………. 39 Troubleshooting ………………………………………………………………………………………………….. 46 Specifications ………………………………………………………………………………………………………. 47 Projector specifications ………………………………………………………………………………………………………….. 47 Dimensions ……………………………………………………………………………………………………………………………… 48 Timing chart…………………………………………………………………………………………………………………………….. 49
Table of Contents 3

Important safety instructions

Your projector is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that you follow the instructions mentioned in this manual and marked on the product.

1. Please read this manual before you operate your projector. Save it for future reference.
2. Do not look straight at the projector lens during operation. The intense light beam may damage your eyes.

6. In some countries, the line voltage is NOT stable. This projector is designed to operate safely within a mains voltage between 100 to 240 volts AC, but could fail if power cuts or surges of ±10 volts occur. In areas where the mains voltage may fluctuate or cut out, it is recommended that you connect your projector through a power stabilizer, surge protector or uninterruptible power supply (UPS).

3. Refer servicing to qualified service personnel.

7. Do not block the projection lens with any objects when the projector is under operation as this could cause the objects to become heated and deformed or even cause a fire. To temporarily turn off the lamp, use the blank function.

4. Always open the lens shutter (if any) or remove the lens cap (if any) when the projector lamp is on.
5. The lamp becomes extremely hot during operation. Allow the projector to cool for approximately 45 minutes prior to removing the lamp assembly for replacement.

8. Do not operate lamps beyond the rated lamp life. Excessive operation of lamps beyond the rated life could cause them to break on rare occasions.

4 Important safety instructions

9. Never replace the lamp assembly or any

13. Always place the projector on a level,

electronic components unless the projector is horizontal surface during operation.

unplugged.

– Do not use if tilted at an angle of more than 10 degrees left to right, nor at angle of more than 15 degrees front to back. Using the projector when it is not fully horizontal may cause a malfunction of, or damage to, the lamp.

10. Do not place this product on an unstable cart, stand, or table. The product may fall, sustaining serious damage.

14. Do not stand the projector on end vertically. Doing so may cause the projector to fall over, causing injury or resulting in damage to the projector.

11. Do not attempt to disassemble this projector. There are dangerous high voltages inside which may cause death if you should come into contact with live parts. The only user serviceable part is the lamp which has its own removable cover. Under no circumstances should you ever undo or remove any other covers. Refer servicing only to suitably qualified professional service personnel.

15. Do not step on the projector or place any objects upon it. Besides probable physical damage to the projector, doing so may result in accidents and possible injury.

12. Do not block the ventilation holes.
– Do not place this projector on a blanket, bedding or any other soft surface.
– Do not cover this projector with a cloth or any other item.
– Do not place inflammables near the projector.

16. When the projector is under operation, you may sense some heated air and odor from its ventilation grill. It is a normal phenomenon and not a product defect.

If the ventilation holes are seriously obstructed, overheating inside the projector may result in a fire.

Important safety instructions 5

17. Do not place liquids near or on the projector. Liquids spilled into the projector may cause it to fail. If the projector does become wet, disconnect it from the power supply’s power outlet and call BenQ to have the projector serviced.

20. Do not place this projector in any of the following environments.
– Space that is poorly ventilated or confined. Allow at least 50 cm clearance from walls and free flow of air around the projector.
– Locations where temperatures may become excessively high, such as the inside of a car with all windows rolled up.
– Locations where excessive humidity, dust, or cigarette smoke may contaminate optical components, shorten the projector’s life span and darken the image.

18. This product is capable of displaying inverted images for ceiling/wall mount installation.

– Locations near fire alarms – Locations with an ambient temperature above 40°C /
104°F – Locations where the altitudes are higher than 3000 m
(10000 feet).

19. This apparatus must be earthed.

3000 m (10000 feet)

0 m (0 feet)
· Hg – Lamp contains mercury. Manage in accordance with local disposal laws. See www.lamprecycle.org. · To avoid damaging the DLP chips, never aim a high- power laser beam into the projection lens.

6 Important safety instructions

Introduction
Shipping contents
Carefully unpack and verify that you have all of the items shown below. If any of these items are missing, please contact your place of purchase.
Standard accessories

Projector

Android TV remote control with batteries

Power cord

Quick start guide

Warranty card*

QS02 Android TV dongle kit with batteries

· The supplied accessories will be suitable for your region, and may differ from those illustrated. · *The warranty card is only supplied in some specific regions. Please consult your dealer for detailed information.

Optional accessories
1. Spare lamp kit

2. 3D glasses

Replacing the remote control batteries
1. Press and open the battery cover, as illustrated. 2. Remove the old batteries (if applicable) and install two
AAA batteries. Make sure that the positive and negative ends are positioned correctly, as illustrated. 3. Replace the battery cover until it clicks into place.

· Avoid leaving the remote control and batteries in an excessive heat or humid environment like the kitchen, bathroom, sauna, sunroom or in a closed car.
· Replace only with the same or equivalent type recommended by the battery manufacturer.
· Dispose of the used batteries according to the manufacturer’s instructions and local environment regulations for your region.
· Never throw the batteries into a fire. There may be danger of an explosion.
· If the batteries are dead or if you will not be using the remote control for an extended period of time, remove the batteries to avoid damage to the remote control from possible battery leakage.

Introduction 7

Projector exterior view

1
2 3 4
20 2

4
6 5

7 8
9 2 10

11

12

14 13

15

16

17

18

2

12V TRIGGER

RS-232

SERVICE MEDIA

AUDIO OUT

SPDIF

READER

25A

M4 X 8L M4 X 8L

20

22

20 2

1. Lamp cover 2. Adjuster feet 3. Projection lens 4. IR remote sensor 5. External control panel
(See Controls and functions on page 9.) 6. Lens shift wheel 7. Zoom ring 8. Focus ring 9. Kensington anti-theft lock slot 10. Vent (air inlet) 11. 12V DC output terminal
Triggers external devices such as an electric screen or light control, etc.

19

20

2

2

21

20

22

20 2
12. RS-232 control port 13. USB Mini-B port (for firmware upgrades) 14. USB Type-A port (1.5A media reader/drive,
firmware download) 15. Audio output jack 16. SPDIF output port 17. HDMI 1/ HDMI 2/ HDMI 3 input port (HDCP
2.2) 18. USB Type-A port (2.5A power supply) 19. AC power jack 20. Wall mount holes 21. Vent (air exhaust) 22. Security bar

8 Introduction

Controls and functions

Projector & Remote control

All the key presses described in this document are available on the remote control or projector.

1. OK Confirms a selected item of ATV or projector OSD menu.

POWER TEMP

LAMP

1

2

OK

5

When the input source is ATV, press OK to

6

play or pause a video or audio file during

media playback.

2. POWER

3

7

Toggles the projector between standby mode

4

and on.

ON/ Off Toggles the projector between standby mode and on.

/

Back

When the input source is in ATV, press Back

to go back to previous ATV option, closes ATV

11

warming or reminder pop-up menu, and exits current Android application package

12

application under ATV source.

2

13

When the projector OSD menu is on, press

7

4

Back to go back to previous projector OSD

14

menu, closes projector warming or reminder

pop-up menu, exits and saves projector menu

6

settings.

1

/

Menu

15

Turns on the On-Screen Display (OSD) menu.

3

16

5. POWER indicator light/TEMPerature

8

17

warning light/LAMP indicator light

9

18

(See Indicators on page 45.)

19

6. Arrow keys ( , , , )

10

20

Navigates up/down/left/right to select a

21

desired ATV or projector OSD menu item.

/

Source

Displays the source selection bar.

Mute

Toggles projector audio between on and off.

Introduction 9

Rewind

Rewind video or audio playback.

Android settings

Displays Android settings.

Filmmaker

17. Volume keys

Switch Picture Mode to Filmmaker mode.

Decreases or increases the projector volume.

11. Microphone Receives voice command.

Focus

Press to open Auto focus page. Available on compatible projectors only.

Fast forward

Fast forward current video or audio playback

Play / Pause

Play/Pause a video or audio playback

2D Keystone correction key

Displays the 2D Keystone correction menu.

Sound mode

Displays sound mode menu.

Voice search / Voice assistant

Picture mode

Press and hold the Voice search / Voice

Displays the Picture Mode menu.

assistant button to activate voice assistant. Hold this key and speak to the microphone at the top of the remote control while using voice assistant.

Do not block the projection lens from projecting as this could cause the blocking object to become heated and deformed or even cause a fire.

Android TV home screen

Displays Android TV home screen.

Remote control effective range

The remote control must be held at an angle within 30 degrees perpendicular to the projector’s IR remote control sensor(s) to function correctly. The distance between the remote control and the sensor(s) should not exceed 8 meters (~ 26 feet).

Make sure that there are no obstacles between the remote control and the IR sensor(s) on the projector that might obstruct the infra-red beam.

· Operating the projector from the front

· Operating the projector from the top

Approx. +30º

Approx. +30º

10 Introduction

Positioning your projector

Choosing a location

Before choosing an installation location for your projector, take the following factors into consideration: · Size and position of your screen · Electrical outlet location · Location and distance between the projector and the rest of your equipment The projected image size and vertical offset depend on how far you place the projector, and the zoom setting you choose. The table and diagram from Projection dimensions on page 12 can help decide exact distance and height of your projector

You can install your projector in the following ways.

1. Front Table Select this location with the projector placed on the table in front of the screen. This is the most common way to position the projector for quick setup and portability.

2. Rear Table Select this location with the projector placed on the table behind the screen. Note that a special rear projection screen is required.

3. Front Ceiling

4. Rear Ceiling

Select this location with the projector suspended Select this location with the projector suspended

upside-down in front of the screen. Purchase the upside-down from behind the screen. Note that a

BenQ Projector Ceiling/Wall Mount Kit from your special rear projection screen and the BenQ

dealer to mount your projector.

Projector Ceiling/Wall Mount Kit are required for

this installation location.

After turning on the projector, go to Advanced menu – Installation Menu > Projector Position and press / to select a setting.
Positioning your projector 11

Obtaining a preferred projected image size
The distance from the projector lens to the screen, the zoom setting (if available), and the video format each factors in the projected image size.
Projection dimensions
· The screen aspect ratio is 16:9 and the projected picture is in a 16:9 aspect ratio

16:9 Screen diagonal H

Screen Centerline of lens

Vertical Offset (A)* 16:9 Screen diagonal

Projection distance

W Vertical Offset (A)*

Projection distance

H W

Centerline of lens Screen

· *The vertical offset value is the vertical distance from the bottom edge of the image (when the projector is on a table, diagram on the left), or top edge of the image (when the projector is ceiling mounted, diagram on the right) to the centerline of lens.
· Due to the lens optical characteristics, every projector has its vertical offset ratio. The vertical offset value normally gets larger while the projection distance increases.

Screen size

Diagonal

Inch

mm H (mm)

W (mm)

30

762

374

40

1016

498

50

1270

623

60

1524

747

70

1778

872

80

2032

996

90

2286

1121

100

2540

1245

110

2794

1370

120

3048

1494

130

3302

1619

140

3556

1743

150

3810

1868

160

4064

1992

170

4318

2117

180

4572

2241

190

4826

2366

200

5080

2491

210

5334

2615

220

5588

2740

230

5842

2864

240

6096

2989

250

6350

3113

260

6604

3238

270

6858

3362

280

7112

3487

664 886 1107 1328 1550 1771 1992 2214 2435 2657 2878 3099 3321 3542 3763 3985 4206 4428 4649 4870 5092 5313 5535 5756 5977 6199

Distance from screen (mm)

Min length

Max length

(max. zoom)

Average

(min. zoom)

750

863

976

1001

1151

1302

1251

1439

1627

1501

1727

1953

1751

2015

2278

2001

2302

2603

2251

2590

2929

2502

2878

3254

2752

3166

3580

3002

3454

3905

3252

3741

4231

3502

4029

4556

3752

4317

4881

4003

4605

5207

4253

4893

5532

4503

5180

5858

4753

5468

6183

5003

5756

6509

5253

6044

6834

5504

6331

7159

5754

6619

7485

6004

6907

7810

6254

7195

8136

6504

7483

8461

6754

7770

8787

7004

8058

9112

*Vertical offset (A) Distance between center of lens to image
border (mm)
0 – 37 0 – 50 0 – 62 0 – 75 0 – 87 0 – 100 0 – 112 0 – 125 0 – 137 0 – 150 0 – 162 0 – 175 0 – 187 0 – 199 0 – 212 0 – 224 0 – 237 0 – 249 0 – 262 0 – 274 0 – 287 0 – 299 0 – 312 0 – 324 0 – 337 0 – 349

12 Positioning your projector

290

7366

3611

6420

7255

8346

9437

0 – 361

300

7620

3736

6641

7505

8634

9763

0 – 374

For example, if you are using a 120-inch screen, the recommended projection distance is 3454 mm.

If your measured projection distance is 5000 mm, the closest match in the “Distance from screen (mm)” column is 5180 mm. Looking across this row shows that a 180” (about 4.6 m) screen is required. The projected image will be slightly higher/lower than the lens centerline with 125 mm vertical offset.

· All measurements are approximate and may vary from the actual sizes. BenQ recommends that if you intend to permanently install the projector, you should physically test the projection size and distance using the actual projector in situ before you permanently install it, so as to make allowance for this projector’s optical characteristics. This will help you determine the exact mounting position so that it best suits your installation location.
· To optimize your projection quality, we suggest doing the projection by following the values in the non-gray cells.
· The values in the gray cells are for reference only.

Shifting the projection lens

1V
Desk-front projection

min. 0 V max. 0.1 V

· Please stop turning the adjustment knob when you hear a clicking sound indicating the knob has reached its limit. Over-turning the knob may cause damage.
Mounting the projector
If you intend to mount your projector, we strongly recommend that you use a proper fitting BenQ projector mounting kit and that you ensure it is securely and safely installed. If you use a non-BenQ brand projector mounting kit, there is a safety risk that the projector may fall down due to an improper attachment through the use of the wrong gauge or length screws.
Before mounting the projector
· Purchase a BenQ projector mounting kit from the place you purchased your BenQ projector. · BenQ recommends that you also purchase a separate Kensington lock compatible security cable and
attach it securely to both the Kensington lock slot on the projector and the base of the mounting bracket. This will perform the secondary role of restraining the projector should its attachment to the mounting bracket become loose. · Ask your dealer to install the projector for you. Installing the projector on your own may cause it to fall and result in injury.
Positioning your projector 13

· Take necessary procedures to prevent the projector from falling off such as during an earthquake. · The warranty doesn’t cover any product damage caused by mounting the projector with a non-BenQ
brand projector mounting kit. · Consider the surrounding temperature where the projector is ceiling/wall mounted. If a heater is used,
the temperature around the ceiling/wall may be higher than expected. · Read the user manual for the mounting kit about the range of torque. Tightening with torque
exceeding the recommended range may cause damage to the projector and subsequently falling off. · Make sure the power outlet is at an accessible height so that you can easily shut down the projector.
Ceiling/Wall mount installation diagram

Ceiling/Wall mount screw: M4 (Max L = 25 mm; Min L = 20 mm)

222.3

108

175

47.3 49.7

118 226

57 104.3 154

127 537.9 577.7 704.7
127 387.7
519.8

380
14 Positioning your projector

380
Unit: mm

Adjusting the projected image
Adjusting the projection angle
If the projector is not placed on a flat surface or the screen and the projector are not perpendicular to each other, the projected image becomes trapezoidal. You can screw the adjuster feet to fine-tune the horizontal angle. To retract the feet, screw the adjuster feet in a reverse direction.

Do not look into the lens while the lamp is on. The strong light from the lamp may cause damage to your eyes.

Fine-tuning the image size and clarity
Adjust the projected image to the size that you need using the zoom ring.

Sharpen the image by rotating the focus ring.

Correcting keystone

Keystoning refers to the situation where the projected image becomes a trapezoid due to angled projection.

To correct the distorted image:

1. Display the 2D Keystone correction from the following menus.

· The setup wizard during the projector initial setup · The Basic menu · The Installation menu of the Advanced menu 2. After the 2D Keystone correction page appears:

· To correct keystoning at the top of the image, use . · To correct keystoning at the bottom of the image, use . · To correct keystoning at the right side of the image, use
. · To correct keystoning at the left side of the image, use . · To automatically correct the vertical sides of the distorted image, press OK for 2 seconds. 3. When done, press BACK to save your changes and exit.

Press . Press .

Press . Press .

Positioning your projector 15

Connection

When connecting a signal source to the projector, be sure to:

1. Turn all equipment off before making any connections.

2. Use the correct signal cables for each source.

3. Ensure the cables are firmly inserted.
Notebook or desktop computer

A/V device

Speakers

1

2

3

4

2

12V TRIGGER

RS-232

SERVICE MEDIA

AUDIO OUT

SPDIF

READER

9

8

7

25A
6 5

2

1 12V Trigger for screen control 2 HDMI cable 3 USB cable (Mini-B to A type) 4 Audio cable 5 USB cable (A type) 6 HDMI input device 7 SPDIF cable
USB Storage Device for Media 8 Reader, Firmware Upgrade 9 RS232 cable

· In the connections above, some cables may not be included with the projector (see Shipping contents on page 7). They are commercially available from electronics stores.
· The connection illustrations are for reference only. The rear connecting jacks available on the projector vary with each projector model.
· Many notebooks do not turn on their external video ports when connected to a projector. Usually a key combo like FN + function key with a monitor symbol turns the external display on/off. Press FN and the labeled function key simultaneously. Refer to your notebook’s documentation to find your notebook’s key combination.
· If the selected video image is not displayed after the projector is turned on and the correct video source has been selected, check that the video source device is turned on and operating correctly. Also check that the signal cables have been connected correctly.
· The built-in speaker(s) will be muted when the AUDIO OUT jack is connected.
· Please check your computer’s baud rate at 9600 so that you can connect the projector by using a suitable RS-232 cable.

16 Connection

Operation
Installing the QS02 Android TV dongle
Follow the illustrations below to install QS02 Android TV dongle before use. Make sure that the lamp cover is installed back correctly after the dongle is plugged. Do not turn the power on with the lamp cover open. QS02 Android TV remote can also control the projector when QS02 Android TV Dongle is installed correctly.

1 2
a
a
b

4
b
a

5
b

3
HDMI
6

Starting up the projector
1. Plug the power cord. Turn on the power outlet switch (where fitted). The power indicator on the projector lights orange after power has been applied.
2. Press on the projector or on the remote control to start the projector. The power indicator flashes green and stays green when the projector is on. The start up procedure takes within one minute. In the later stage of start up, a startup logo is projected. (If necessary) Rotate the focus ring to adjust the image clearness.
3. If this is the first time you turn on the projector, the setup wizard appears to guide you through setting up the projector. If you have already done this, skip this step and move on to the next step. · Use the arrow keys ( / / / ) on the projector or remote control to move through the menu items. · Use OK to confirm the selected menu item.

Operation 17

Step 1: Specify Projector Position. For more information about projector position, see Choosing a location.
Step 2: Use BenQ Android TV remote control
Step 3: Specify OSD Language.
Step 4: Reminder for installing QS02 Android TV dongle
Step 5: Specify 2D Keystone. For more information about keystone, see Correcting keystone.
18 Operation

Step 6: Pair BenQ Android TV remote control with Android TV
4. If you are prompted for a password, press the arrow keys to enter a 6-digit password. See Utilizing the password function on page 24.
5. Switch all of the connected equipment on. 6. The projector will search for input signals and detect if a signal is available from the input source
that was last used and switch to that input source if it is available, if a signal is not available, the projector will display Source menu. You can also press SOURCE to select your desired input signal. See Switching input signal on page 24.
· Please use the original accessories (e.g. power cord) to avoid possible dangers such as electric shock and fire. · If the projector is still hot from previous activity, it will run the cooling fan for approximately 90 seconds before
energizing the lamp. · The Setup Wizard screenshots are for reference only and may differ from the actual design. · If the frequency/resolution of the input signal exceeds the projector’s operating range, you will see the message
“Out of Range” displayed on the background screen. Please change to an input signal which is compatible with the projector’s resolution or set the input signal to a lower setting. See Timing chart on page 49. · If no signal is detected for 3 minutes, the projector automatically enters saving mode.
Operation 19

QS02 Android TV setup
Before you start
Check that you have: · A Wi-Fi internet connection · A Google Account
Set up your device
There are 3 options to set up your device: · Quick Setup using an Android phone
· Using your phone or computer
· Using your remote
20 Operation

Display Android TV home screen
For more information, visit https://support.google.com/androidtv/
Operation 21

Using the menus
The projector is equipped with On-Screen Display (OSD) menus for making various adjustments and settings. · Basic OSD menu: provides primary menu functions. (See Basic menu on page 27) · Advanced OSD menu: provides full menu functions. (See Advanced menu on page 29) To access the OSD menu, press MENU. · Use the arrow keys ( / / / ) on the projector or remote control to move through the menu items. · Use OK on the projector or remote control to confirm the selected menu item. The first time you use the projector (after finishing the initial setup), Basic OSD menu displays.
The OSD screenshots below are for reference only, and may differ from the actual design.
Below is the overview of the Basic OSD menu.
1 Menu type
1

2 Sub-menu and status

2

2

3 Current input signal

3

4

4 Function keys

If you intend to switch from the Basic OSD menu to the Advanced OSD menu, follow the instructions below: 1. Go to Basic Menu > Menu Type. 2. Press OK and press / to select Advanced. Next time when you turn on the projector, you
may access the Advanced OSD menu by pressing MENU.

22 Operation

Below is the overview of the Advanced OSD menu.

1 Main menu

2 Current input signal

1

3

3 Sub-menu and status

2

4 4 Function keys

Likewise, when you wish to switch from the Advanced OSD menu to the Basic OSD menu, follow the instructions below: 1. Go to Advanced Menu – System > Menu Settings and press OK. 2. Select Menu Type and OK. 3. Press / to select Basic. Next time when you turn on the projector, you may access the Basic
OSD menu by pressing MENU. To access the OSD menu, press MENU. · Use the arrow keys ( / ) on the projector or remote control to move through the main menu items. · Use the arrow keys ( / ) on the projector or remote control to move through the sub-menu items. · Use the arrow keys ( / ) on the projector or remote control to adjust the settings or press OK on
the projector or remote control to enter the sub-menu. · Press MENU twice to leave and save the settings. The first press leads you back to the main menu and the second press closes the OSD menu.

Upgrading firmware

1. Go to BenQ Website and enter into Product page > Support > Software to download the latest firmware file.

2. Unzip the download file, find and save the file named “W2710Upgrade.bin” to the USB flash drive. (Suggest to use the USB flash drive with FAT32 format)

SERVICE MEDIA

AUDIO OUT

SPDIF

READER

3. Insert USB flash drive into MEDIA READER port.

4. Go to Advanced Menu – System > Firmware Upgrade menu and press OK.

5. Select Yes to upgrade the firmware version. In the process of upgrading, please keep power on until updating finished.

Operation 23

Switching input signal
The projector can be connected to multiple devices at the same time. However, it can only display one full screen at a time. When starting up, the projector automatically searches for the available signals. Be sure the Advanced Menu – System > Display > Auto Source Search menu is On if you want the projector to automatically search for the signals. To select the source: 1. Press SOURCE. A source selection bar appears. 2. Press / / / until your desired signal is selected and press OK.
Once detected, the selected source information will appear at the corner of the screen for seconds. If there is multiple equipment connected to the projector, repeat steps 1-2 to search for another signal.
· The brightness level of the projected image will change accordingly when you switch between different input signals.
· For best display picture results, you should select and use an input signal which outputs at the projector’s native resolution. Any other resolutions will be scaled by the projector depending upon the “aspect ratio” setting, which may cause some image distortion or loss of picture clarity. See High Altitude Mode on page 36.
24 Operation

Presenting from a Media Reader
The USB port on the projector allows you to browse the image and document files stored on a USB flash drive connected to the projector. It can eliminate the need for a computer source.

Supported files formats
Items Music
Video
Photo

· MP3(.mp3)

File Extension

· MP2(.mp2)

· M4A(.m4a)

· Lossless(.flac)

· WAV(.wav) · AVI(.avi)

· MOV(.mov)

· MPEG program stream (.mpg, .mp4)

· 3GP(.3gp, 3g2)

· ASF(.asf)

· WMV(.wmv)

· MKV(.mkv)

· VOB(.vob)

· DAT(.dat)

· TS(.ts)

· MPEG-4(.m4v)

· FLV(.flv) · JPG/JPEG

· BMP

· PNG

Viewing files
1. Plug a USB flash drive into the MEDIA READER port of the projector. 2. Press SOURCE and select Media Reader. The projector displays the built in media reader main
page. 3. Press / to select the file type and press to enter the local disk device. 4. Select the folder or a file you want to display and press OK. 5. After a file is displayed, press OK to call out the function bar. You can press / to select the
function and press OK to enact the selected item.

Operation 25

Shutting down the projector

1. Press on the projector or on the remote control and a confirmation message will appear prompting you. If you don’t respond in a few seconds, the message will disappear.

2. Press or a second time. The power indicator flashes orange, the projection lamp shuts down, and the fans will continue to run for approximately 90 seconds to cool down the projector.
3. Once the cooling process finishes, the power indicator becomes a steady orange and fans stop. Disconnect the power cord from the power outlet.

· To protect the lamp, the projector will not respond to any commands during the cooling process. · Avoid turning on the projector immediately after turning it off as excessive heat may shorten lamp life. · Lamp life results will vary depending on environmental conditions and usage.
Direct power off

The AC power cord can be pulled out right after the projector is turned off. To protect the lamp, wait about 10 minutes before re-starting the projector. If you attempt to re-start the projector, the fans may

run for a few minutes to cool down. In such cases, press or the fans stop and the power indicator turns orange.

again to start the projector after

26 Operation

Menu operation

Please note that the on-screen display (OSD) menus vary according to the signal type selected and the projector model you are using. The menu items are available when the projector detects at least one valid signal. If there is no equipment connected to the projector or no signal detected, limited menu items are accessible.
Basic menu

Picture Mode

The projector is preset with several predefined picture modes so that you can choose one to suit your operating environment and input signal picture type. · Bright: Maximizes the brightness of the projected image. This mode is suitable for
environments where extra-high brightness is required, such as using the projector in well lit rooms. · Living Room: With well-saturated color, fine- tuned sharpness and a higher brightness level, Living Room mode is perfect for watching movies in a living room where there is a small amount of ambient light. · FILMMAKER MODE: Complement with 100% REC709 color gamut and deepest contrast at lower brightness level, FILMMAKER MODE is suitable for playing movies in a totally dark environment, as if in a commercial cinema. · Cinema: Complement with accurate color and deepest contrast at lower brightness level, Cinema mode is suitable for playing movies in a environment with a bit of ambient light, as if in a commercial cinema. · 3D: Is appropriate for playing 3D images and 3D video clips.

Sound Mode Light Source Mode

· This mode is only available when 3D function is enabled.
· HDR10 / FILMMAKER MODE: Delivers High Dynamic Range effects with higher contrasts of brightness and colors for HDR Blu-ray movies. After auto- detecting metadata or EOTF info from HDR10 contents, HDR10 and FILMMAKER MODE are available for selection.
· HDR10+: This mode is only available when HDR10+ content is detected. When HDR10+ is selected, HDR Brightness will be grayed out.
· HLG: Delivers Hybrid Long Gamma effects by adding a logarithmic curve with extra brightness over the top of the signal. This mode is only available when HLG is enabled.
· ISF Night: Only available when ISF is enabled. · ISF Day: Only available when ISF is enabled. · User: Recalls the settings customized based on the current available picture
modes. See User Management on page 29.
A variety of sound modes enables user to select and adjust the best mode that matches current environment.
See Setting the Light Source Mode on page 40.

Menu operation 27

2D Keystone Fast Mode HDR Brightness
Information
Menu Type

See Correcting keystone on page 15.
Minimizes the response time between the input source and the displayed image.
The projector can automatically adjust the brightness levels of your image according to the input source. You can also manually select a brightness level to display better picture quality. When the value is higher, the image becomes brighter; when the value is lower, the image becomes darker. · Detected Resolution: Shows the native resolution of the input signal. · Source: Shows the current signal source. · Picture Mode: Shows the selected mode in the Picture menu. · Light Source Mode: Shows the selected mode in the Light Source
Information menu. · 3D Format: Shows the current 3D mode. · Color System: Shows the used light source mode. · Dynamic Range: Shows the picture dynamic range, e.g. SDR, HDR10, HLG, etc. · Light Source Usage Time: Shows the number of hours the light source has
been used. · Firmware Version: Shows the firmware version of your projector. · Service Code: Shows the projector’s serial number. Switches to the Advanced OSD menu. See Advanced menu on page 29.

28 Menu operation

Advanced menu

Picture

Picture Mode See Picture Mode on page 27.

Fast Mode

See Fast Mode on page 28.

· Load Settings From

There is one user-definable mode if the current available picture modes are not suitable for your need. You can use one of the picture modes (except the User) as a starting point and customize the settings.

1. Go to PICTURE > Picture Mode.

2. Press / to select User.

3. Press to highlight User Management and press OK.

4. Press to select Load Settings From and press OK.

5. Press to select a picture mode that is closest to your need.

User Management

6. Press to select the sub-menu items you want to change and adjust the values with / . The adjustments define the selected user mode.
· Rename User Mode

You can change User to the names easy to be identified or understood by the users of this projector. The new name can be up to 9 characters including English letters (A-Z, a-z), digits (0-9), and space (_).

1. Go to PICTURE > Picture Mode > User.

2. Press to highlight User Management and press OK.

3. Press to select Rename User Mode and press OK.

4. Use / / / , and OK to set desired characters.

5. When done, press BACK to save the changes and exit.

Brightness

The higher the value, the brighter the image. Adjust this control so the black areas of the image appear just as black and that detail in the dark areas is visible.

Contrast

The higher the value, the greater the contrast. Use this to set the peak white level after you have previously adjusted the Brightness setting to suit your selected input and viewing environment.

Color

Lower setting produces less saturated colors. If the setting is too high, colors on the image will be overpowering, which makes the image unrealistic.

Tint

The higher the value, the more greenish the picture becomes. The lower the value, the more reddish the picture becomes.

Sharpness

The higher the value, the sharper the picture becomes.

This feature utilizes a new color-processing and system level enhancements to enable higher brightness while providing truer, more vibrant colors in picture. It Brilliant Color enables a greater than 50% brightness increase in mid-tone images, which are common in video and natural scenes, so the projector reproduces images in realistic and true colors.

Menu operation 29

Gamma Selection

Gamma refers to the relationship between input source and picture brightness. Choose a preferred gamma mode from among 1.8/2.0/2.1/2.2/2.3/2.4/2.5/2.6/BenQ.

Color Temperature Tuning

There are several preset color temperature settings available. The available settings may vary according to the signal type selected.

· Color Temperature

Selects a color temperature from among Normal, Cool, Native, or Warm.

You can also set a preferred color temperature by adjusting the following options.

· Red Gain/Green Gain/Blue Gain

Advanced

Adjusts the contrast levels of Red, Green, and Blue.

Color Settings · Red Offset/Green Offset/Blue Offset

Adjusts the brightness levels of Red, Green, and Blue.

· Reset

All of the adjustments you’ve done for the Color Temperature Tuning menu return to the factory preset values.

Adv. Color Temperature Tuning

Advanced color temperature is used for fine-tuning White Balance from bright part to dark part of the video by different brightness level which is divided into 11 points signal level (%). Users can adjust the intensity of Red/Green/Blue in the range of 0~200 for the color temperature of selected point at different brightness level.

All of the adjustments you’ve done for the Adv. Color Temperature Tuning menu return to the factory preset values when selecting Reset.

30 Menu operation

Color Management

This function provides seven sets (RGBCMY and White Balance) of colors to be adjusted. When you select each color, you can independently adjust its range and saturation according to your preference.

· Primary Color

Selects a color from among R (Red), G (Green), B (Blue), C (Cyan), M (Magenta), or Y (Yellow).

· Hue: Increase in the range will include colors consisted of more proportions of its two adjacent colors. Please refer to the illustration for how the colors relate to each other. For example, if you select Red and set its range at 0, only pure red in the projected picture will be selected. Increasing its range will include red close to yellow and red close to magenta.

RED

Yellow GREEN

Magenta

Cyan

BLUE

Advanced Color Settings

· Saturation: Adjusts the values to your preference. Every adjustment made will reflect to the image immediately. For example, if you select Red and set its value at 0, only the saturation of pure red will be affected.

Saturation is the amount of that color in a video picture. Lower settings produce less saturated colors; a setting of “0” removes that color from the image entirely. If the saturation is too high, that color will be overpowering and unrealistic.
· Gain: Adjusts the values to your preference. The contrast level of the primary color you select will be affected. Every adjustment made will reflect to the image immediately. · White Balance Adjusts the color temperature of white.
· R Gain/G Gain/B Gain: Adjusts the contrast levels of Red, Green, and Blue. · Reset All of the adjustments you’ve done for the Color Management menu return to the factory preset values.
Wide Color Gamut Complement with DCI-P3 color gamut and deepest contrast at lower brightness level for playing 4K HDR movies.

Menu operation 31

CinemaMaster

· Color Enhancer

Allows you to fine-tune the saturation of colors with larger flexibility. It modulates complex color algorithms to flawlessly render saturated colors, fine gradients, intermediate hues and subtle pigments.

· Flesh Tone

Provides a smart adjustment of hue only for calibrating people’s skin color, not other colors in the image. It prevents discoloration of skin tones from the light of the projection beam, portraying every skin tone in its most beautiful shade.

· Pixel Enhancer 4K

It is a super-resolution technology which radically enhances Full HD content in terms of colors, contrast, and textures. It’s also a Detail Enhancement Technology refines surface details for true-to-life images that pop off the screen. Users can adjust levels of sharpness and detail enhancement for optimal viewing.

· Motion Enhancer 4K

You can use this feature to smooth fast-moving videos by comparing consecutive

Advanced

image frames ans inserting an intermediate image frame between them.

Color Settings · Local Contrast Enhancer

To divides video content into different “zones”, it can dim the dark parts of the screen without affecting the bright areas. This makes the contrast look great for watching movies, especially in the dark.

Dynamic Iris

Changes the black level of the projected pictures to enhance the effect of contrast ratio.

Light Source Mode

See Setting the Light Source Mode on page 40.

HDR Brightness

The projector can automatically adjust the brightness levels of your image according to the input source. You can also manually select a brightness level to display better picture quality. When the value is higher, the image becomes brighter; when the value is lower, the image becomes darker.

Noise Reduction

Reduces electrical image noise. The higher the setting, the less the image noise.

Reset Current Returns all of the adjustments you’ve made for the selected Picture Mode to the Picture Mode factory preset values.

32 Menu operation

Audio

Sound Mode

A variety of sound modes enables user to select and adjust the best mode that matches current environment.

User Sound EQ

Select desired frequency bands (100 Hz, 300 Hz,1k Hz, 4k Hz, and 10k Hz) to adjust the levels according to your preference. The settings made here define the User mode.

Selects audio output from internal or external speakers.

· treVolo: Audio output to internal speakers.

· S/PDIF: Audio output to external speaker via S/PDIF and mute internal speakers. Audio Output · Audio Return+: Turns on Audio Return(+) function and changes audio output
from internal speakers to ARC/eARC soundbar via HDMI-2.

· 3.5mm Jack: Audio out to external speaker via 3.5mm Jack and mute internal speakers.

Audio Output Format

Selects audio format (LPCM, RAW, RAW+) from source device connected to HDMI-1 / HDMI-3 / Android TV and pass them to external device via S/PDIF or ARC/eARC (HDMI-2) of projector.

Mute

Temporarily turns off the sound.

Volume

Adjusts the sound level.

L/R Switch Switch the left/right audio channels.

Power On/Off Turns on or off the ring tone when the projector is in startup and shutdown

Ring Tone

process.

Reset Audio

All of the adjustments you’ve done for the Audio menu return to the factory preset values.

Menu operation 33

Display
Aspect Ratio Auto Source Search Source Rename
3D

There are several options to set the image’s aspect ratio depending on your input signal source. · Auto: Scales an image proportionally to fit the projector’s native resolution in its
horizontal or vertical width. · 4:3: Scales an image so that it is displayed in the center of the screen with a 4:3
aspect ratio. · 16:9: Scales an image so that it is displayed in the center of the screen with a 16:9
aspect ratio. · 2.4:1: Scales an image so that it is displayed in the center of the screen with a
2.4:1 aspect ratio. Allows the projector to automatically search for a signal.
Renames the current input source to your desired name. On the Source Rename page, use / / / , and OK to set the desired characters for the connected source item. When done, press BACK to save the changes and exit. This projector features a 3D function which enables you to enjoy the 3D movies, videos, and sporting events in a more realistic way by presenting the depth of the images. You need to wear a pair of 3D glasses to view the 3D images. · 3D Mode: The default setting is Auto and the projector automatically chooses an
appropriate 3D format when detecting 3D contents. If the projector cannot recognize the 3D format, manually choose a 3D mode according to your preference. · 3D Sync Invert When your 3D image is distorted, enable this function to switch between the image for the left eye and the right eye for more comfortable 3D viewing experience

34 Menu operation

HDMI Settings
24P Real Cinema Reset Display

· HDMI Format Selects a suitable RGB color range to correct the color accuracy.
· Auto: Automatically selects a suitable color space and gray level for the incoming HDMI signal. · Limited: Utilizes the Limited range RGB 16-235. · Full: Utilizes the Full range RGB 0-255. · HDMI Equalizer Sets a suitable value to maintain the HDMI picture quality in long distance data transmission. · HDMI EDID Switch HDMI EDID between HDMI 1.4, HDMI 2.0 or HDMI 2.1 in order to solve compatibility issue with certain old players. · Enhanced: Enhanced mode can switch to HDMI 2.0 EDID (support 4K 60Hz HDR/HDR+) · Standard: Standard mode can switch to HDMI 1.4 EDID. Use this mode when you experience abnormal display issue with uncertain old players. HDMI1.4 EDID can support up to 1080p 60Hz. · HDMI Device Control When you enable this function and connect an HDMI CEC-compatible device to your projector with an HDMI cable, turning on the HDMI CEC compatible device automatically turns on the projector, while turning off the projector automatically turns off the HDMI CEC compatible device. · HDMI Power On/Off Link: When you connect an HDMI CEC-compatible device to your projector with an HDMI cable, you can set the behavior of powering on/off between the device and the projector.
· On: The projector will output 48Hz, 50Hz, 60Hz,100Hz, 120Hz, 240Hz depending on different input timing.
· Off: The projector will only output 60Hz.
Returns all the settings on the Display menu to the factory default values.

Menu operation 35

Installation

Projector Position

The projector can be installed on a ceiling or behind a screen, or with one or more mirrors. See Choosing a location on page 11.

2D Keystone See Correcting keystone on page 15 for details.

Adjusts the image size and focus and check that the projected image is free from distortion.

Test Pattern

High Altitude Mode

We recommend you use the High Altitude Mode when your environment is between 1500 m ­3000 m above sea level, and ambient temperature is between 0°C­30°C. Operation under “High Altitude Mode” may cause a higher decibel operating noise level because of increased fan speed necessary to improve overall system cooling and performance. If you use this projector under other extreme conditions excluding the above, it may display auto shut-down symptoms, which is designed to protect your projector from over-heating. In cases like this, you should switch to High Altitude mode to solve these symptoms. However, this is not to state that this projector can operate under any and all harsh or extreme conditions.

12V Trigger Baud Rate

· Do not use the High Altitude Mode if your altitude is between 0 m and 1500 m and ambient temperature is between 0°C and 35°C. The projector will be over cooled, if you turn the mode on under such a condition.
There are two 12V triggers that work independently according to your needs for installation scenarios. · On: If this is selected, the projector will send electronic signal out when it is
turned on. · Off: If this is selected, the projector will not send electronic signal out when it is
turned on.
Select a baud rate that is identical with your computer’s so that you can connect the projector with a suitable RS-232 cable and update or download the projector’s firmware. This function is intended for qualified service personnel.

36 Menu operation

System

Language

Sets the language for the On-Screen Display (OSD) menus.

Background Settings

· Splash Screen Allows you to select which logo screen will be displayed during projector start-up.

· Menu Type

Selects OSD menu type.

· Menu Display Time

Sets the length of time the OSD will remain active after your last key press.

· Menu Position

Sets the On-Screen Display (OSD) menu position.

· ISF

Menu Settings

The ISF calibration menu is password protected and only accessible by authorized ISF calibrators. The ISF (Imaging Science Foundation) has developed carefully

crafted, industry-recognized standards for optimal video performance and has

implemented a training program for technicians and installers to use these

standards to obtain optimal picture quality from BenQ video display devices.

Accordingly, we recommend that setup and calibration be performed by an ISF

certified installation technician.

Light Source Information Operation Settings Firmware Upgrade

· For more information, go to www.imagingscience.com or contact the dealer or retailer from
whom you purchased the projector.
Shows light hour of used time or resets light source timer. See Lamp information on page 39.
· Reminder message Sets the reminder messages on or off. · LED Indicator You can turn off the LED warning lights. This is to avoid any light disturbance when viewing images in a dark room. · Power On/Off Settings
· Direct Power On: Allows the projector to turn on automatically once the power is fed through the power cord. · Auto Power Off: Allows the projector to turn off automatically if no input signal is detected after a set period of time to prevent unnecessary waste of lamp life. · BenQ HDMI Media Streaming (QS02) To enable or disable functions related to Android TV dongle (QS02).
Updates the projector firmware via USB reader.

Menu operation 37

Factory Default Reset System

Returns all settings to the factory preset values.
The following settings will still remain: 2D Keystone, Projector Position, Light Source Information, Baud Rate, High Altitude Mode.
Returns all the settings on the System menu to the factory default values.

Information

Information See Information on page 28.

38 Menu operation

Maintenance
Care of the projector
Cleaning the lens
Clean the lens whenever you notice dirt or dust on the surface. Please be sure to turn off the projector and let it cool down completely before cleaning the lens. · Use a canister of compressed air to remove dust. · If there is dirt or smears, use lens-cleaning paper or moisten a soft cloth with lens cleaner and gently
wipe the lens surface. · Never use any type of abrasive pad, alkaline/acid cleaner, scouring powder, or volatile solvent, such as
alcohol, benzene, thinner or insecticide. Using such materials or maintaining prolonged contact with rubber or vinyl materials may result in damage to the projector surface and cabinet material.
Cleaning the projector case
Before you clean the case, turn the projector off using the proper shutdown procedure as described in Shutting down the projector on page 26 and unplug the power cord. · To remove dirt or dust, wipe the case with a soft, lint-free cloth. · To remove stubborn dirt or stains, moisten a soft cloth with water and a neutral pH detergent. Then
wipe the case.
Never use wax, alcohol, benzene, thinner or other chemical detergents. These can damage the case.
Storing the projector
If you need to store the projector for an extended time, please follow the instructions below: · Make sure the temperature and humidity of the storage area are within the recommended range for
the projector. Please refer to Specifications on page 47 or consult your dealer about the range. · Retract the adjuster feet. · Remove the battery from the remote control. · Pack the projector in its original packing or equivalent.
Transporting the projector
It is recommended that you ship the projector with its original packing or equivalent.
Lamp information
Getting to know the lamp hour
When the projector is in operation, the duration (in hours) of lamp usage is automatically calculated by the built-in timer. The method of calculating the equivalent lamp hour is as follows: 1. Light Source Usage Time = (x+y+z) hours, if
Time used in Normal mode = x hours Time used in Eco mode = y hours Time used in SmartEco mode = z hours
Maintenance 39

2. Equivalent Light Hours = hours

, if AX’x

X+

YA’xY+

A’ Z

xZ

X = lamp life spec of Normal mode

Y = lamp life spec of Eco mode

Z = lamp life spec of SmartEco mode

A’ is the longest lamp life spec among X, Y, Z

For Time used in each lamp mode shown in OSD menu:
– Time used is accumulated and rounded down to an integer in Hours.
– When time used is less than 1 hour, it shows 0 hours.
When you calculate Equivalent Lamp hour manually, it will probably have deviation from the value shown in OSD menu since projector system calculates Time used for each lamp mode in “Minutes” then rounds down to an integer in hours shown in OSD.

To obtain the lamp hour information: Go to Advanced menu – System > Light Source Information and press OK. The Light Source Information page appears. You can also get the lamp hour information on the Information menu.

Extending light source life

· Setting the Light Source Mode Go to Advanced Menu – Picture > Advanced Color Settings > Light Source Mode, press OK. The Light Source Mode page appears. Setting the projector in ECO or SmartEco mode extends lamp life.

Lamp mode Normal ECO
SmartEco

Description Provides full lamp brightness Lowers brightness to extend the lamp life and decreases the fan noise Adjusts the lamp power automatically depending on the content brightness level while optimizing display quality

· Setting Auto Power Off This function allows the projector to turn off automatically if no input signal is detected after a set period of time to prevent unnecessary waste of lamp life. To set Auto Power Off, go to Advanced menu – System > Operation Settings > Power On/Off Settings > Auto Power Off and press / .

Timing of replacing the lamp
When the Lamp indicator lights up or a message appears suggesting it is time to replace the lamp, please consult your dealer or go to http://www.BenQ.com before installing a new lamp. An old lamp may cause a malfunction in the projector and in some instances the lamp may explode.

· The apparent brightness of the projected image will vary depending on the ambient lighting conditions, selected input signal contrast/brightness settings, and is directly proportional to projection distance.
· The lamp brightness will decline over time and may vary within the lamp manufacturers specifications. This is normal and expected behavior.
· The LAMP indicator light and TEMPerature warning light will light up if the lamp becomes too hot. Turn the power off and let the projector cool for 45 minutes. If the Lamp or Temp indicator still lights up after turning the power back on, please contact your dealer. See Indicators on page 45.

40 Maintenance

The following Lamp warning displays will remind you to change the lamp. Install a new lamp for optimal performance. Press OK to dismiss the message. It is strongly recommended that you replace the lamp at this age. The lamp is a consumable item. The lamp brightness diminishes with use. This is normal lamp behavior. You can replace the lamp whenever you notice that the brightness level has significantly diminished. Press OK to dismiss the message. The lamp MUST be replaced before the projector will operate normally. Press OK to dismiss the message.
“XXXX” shown in the above messages are numbers that vary depending on different models.
Maintenance 41

Replacing the lamp (FOR SERVICE PERSONNEL ONLY)
Please consult your dealer or go to http://www.BenQ.com before installing a new lamp. An old lamp may cause a malfunction in the projector and in some instances the light may explode. Please seek support from a qualified service technician to replace the lamp of your projector. Please unplug the power cable of the BenQ projector and wait for 10 minutes to ensure power-off progress completely to avoid electric shock. Please also refer to the product user manual for safety instructions to ensure a safe lamp replacement.
· To reduce the risk of electrical shock, always turn the projector off and disconnect the power cord before changing the lamp.
· This illustration on the top of the lamp module indicates the lamp module is high temperature and may burn your fingers. We suggest to seek support from a qualified service technician to replace the lamp. And allow the projector to cool for at least 45 minutes before replacing the lamp.
· To reduce the risk of injuries to fingers and damage to internal components, use caution when removing lamp glass that has shattered into sharp pieces.
· To reduce the risk of injuries to fingers and/or compromising image quality by touching the lens, do not touch the empty lamp compartment when the lamp is removed.
· This lamp contains mercury. Consult your local hazardous waste regulations to dispose of this lamp in a proper manner.
· To assure optimal performance from the projector, it is recommended that you purchase a qualified projector lamp for lamp replacement.
· If lamp replacement is performed while the projector is suspended upside- down, make sure that no one is underneath the lamp socket to avoid any possible injury or damage to the human eyes caused by fractured lamp.
· Ensure good ventilation when handling broken lamps. We recommend that you use respirators, safety glasses, goggles or face shield and wear protective clothing such as gloves.
1. Turn the power off and disconnect the projector from the power outlet. If the lamp is hot, avoid burns by waiting for approximately 45 minutes until the lamp has cooled.
2. Loosen the screw(s) that secure the lamp cover on the side of the projector until the lamp cover loosens.

3. Remove the lamp cover from the projector.
· Do not turn the power on with the lamp cover open. · Do not insert your fingers between the lamp and the
projector. The sharp edges inside the projector may cause injuries
4. Remove the safety mylar. 5. Disconnect the lamp connector.
42 Maintenance

5 4

6. Loosen the screw(s) that secure the inner lamp. 7. Lift the handle so that it stands up.
8. Use the handle to slowly pull the lamp out of the projector.
· Pulling it too quickly may cause the lamp to break and scatter broken glass in the projector.
· Do not place the lamp in locations where water might splash on it, children can reach it, or near flammable materials.
· Do not insert your hands into the projector after the lamp is removed. The sharp edges inside the projector may cause injuries. If you touch the optical components inside, it could cause color unevenness and distortion of the projected images.
9. Insert the lamp connector.

6 7

10. Tighten the screw(s) that secures the lamp.
11. Ensure the handle is fully laid flat and locked in place.
· Loose screw may cause a bad connection, which could result in malfunction.
· Do not over tighten the screw.
12. Connect the lamp connector.
13. Put the safety mylar back to the top.

10 11
13 12

Maintenance 43

14. Replace the lamp cover on the projector.
15. Tighten the screw that secures the lamp cover.
· Loose screw may cause a bad connection, which could result in malfunction.
· Do not over tighten the screw.
16. .Connect the power and restart the projector.
Resetting the lamp timer
17. After the startup logo, open the On-Screen Display (OSD) menu. Go to Advanced menu – System > Light Source Information and press OK. The Light Source Information page appears. Highlight Reset Light Timer and press OK. A warning message is displayed asking if you want to reset the lamp timer. Highlight Reset and press OK. The lamp time will be reset to “0”.
Do not reset if the lamp is not new or replaced as this could cause damage.
44 Maintenance

Indicators
Light

Status & Description
System events System is in stand-by mode System is powering up System is under normal operation System is cooling down Downloading Colorwheel start fail Scaler reset fail Lamp life exhausted
Burn-In events Burn-in on Burn-in off Lamp events Lamp error in normal operation Lamp is not lit up
Thermal events Fan 1 error (the actual fan speed is outside the desired speed) Fan 2 error (the actual fan speed is outside the desired speed) Fan 3 error (the actual fan speed is outside the desired speed) Fan 4 error (the actual fan speed is outside the desired speed) Temperature 1 error (over limited temperature)

: Orange On : Off
: Orange Flashing

: Green On : Green Flashing

: Red On : Red Flashing

Maintenance 45

Troubleshooting

The projector does not turn on.

Cause

Remedy

There is no power from the power cord.

Plug the power cord into the AC power jack on the projector, and plug the power cord into the power outlet. If the power outlet has a switch, make sure that it is switched on.

Attempting to turn the projector on again during the cooling process.

Wait until the cooling down process has completed.

No picture

Cause
The video source is not turned on or connected correctly. The projector is not correctly connected to the input signal device. The input signal has not been correctly selected. The lens cover is still closed.

Remedy Turn the video source on and check that the signal cable is connected correctly.
Check the connection.
Select the correct input signal with the SOURCE key. Open the lens cover.

Blurred image

Cause
The projection lens is not correctly focused. The projector and the screen are not aligned properly. The lens cover is still closed.

Remedy
Adjust the focus of the lens using the focus ring. Adjust the projection angle and direction as well as the height of the projector if necessary. Open the lens cover.

Remote control does not work.

Cause

Remedy

The batteries are out of power.

Replace both of the batteries with new ones.

There is an obstacle between the remote control and the projector.

Remove the obstacle.

You are too far away from the projector.

Stand within 8 meters (26 feet) of the projector.

The password is incorrect.

Cause You do not remember the password.

Remedy See Entering the password recall procedure on page 24.

46 Troubleshooting

Specifications
Projector specifications

All specifications are subject to change without notice.

Optical
Resolution 3840 x 2160 with XPR 1920 x 1080 without XPR
Display system 1-CHIP DMD
Lens F = 1.84 ~ 2, f = 12 ~ 15.6 mm
Clear focus range 1.2m ~ 5.1m @ Wide, 1.3m ~ 4.9m @ Tele
Light source 240W±3% @ Normal Mode
Zoom ratio 1.3x ±2%
Electrical
Power supply AC100­240V, 3.40 A, 50/60 Hz (Automatic)
Power consumption Max.: 350 W; Standby: 0.5W Max. at 100 ~ 240VAC
Mechanical
Weight 4.2 Kg + 200 g (9.3 lbs + 0.44 lbs)
Output terminals
Speaker 5 watt x 2
Audio signal output PC audio jack x 1 SPDIF to optical x 1
Control
USB Type-A x 1: Media reader/drive, Firmware download (1.5A) Type-A x 1: Power supply (2.5A) Mini-B x 1

12V DC x 1: Trigger for screen control
RS-232 serial control 9 pin x 1
IR receiver x 2
Input terminals
Video signal input HDMI (HDCP 2.2) x 3
HDMI x1: QS02 Android TV Dongle
Environmental Requirements
Operating temperature 0°C­40°C at sea level
Operating relative humidity 10%­90% (without condensation)
Operating altitude 0­1499 m at 0°C­35°C 1500­3000 m at 0°C­30°C (with High Altitude Mode on)
Storage temperature -20°C­60°C at sea level
Storage humidity 10%­90% RH (without condensation)
Storage altitude 30°C@ 0~12,200m above sea level
Transporting Original packing or equivalent is recommended
Repairing Please visit below website and choose your country to find your service contact window. http://www.benq.com/welcome

Specifications 47

Dimensions
380 mm (W) x 127 mm (H) x 263 mm (D)
263

380 127
Unit: mm

48 Specifications

Timing chart

Supported timing for HDMI (HDCP) input

· PC timings

Resolution

Mode

VGA_60

640 x 480

VGA_72 VGA_75

VGA_85

720 x 400

720 x 400_70

SVGA_60

SVGA_72

SVGA_75

800 x 600

SVGA_85

SVGA_120

(Reduce

Blanking)

XGA_60

XGA_70

XGA_75

1024 x 768

XGA_85

XGA_120

(Reduce

Blanking)

1152 x 864 1152 x 864_75

1024 x

BenQ Notebook

576@60Hz

Timing

1024 x

BenQ Notebook

600@65Hz

Timing

1280 x 720 1280 x 720_60

1280 x 768 1280 x 768_60

WXGA_60

WXGA_75

1280 x 800

WXGA_85 WXGA_120

(Reduce

Blanking)

SXGA_60

1280 x 1024

SXGA_75

SXGA_85

1280 x 960

1280 x 960_60 1280 x 960_85

1360 x 768 1360 x 768_60

1440 x 900

WXGA+_60

1400 x 1050

SXGA+_60

1600 x 1200

UXGA

1680 x 1050 1680 x 1050_60

640 x 480@67Hz

MAC13

832 x 624@75Hz

MAC16

1024 x 768@75Hz

MAC19

1152 x 870@75Hz

MAC21

1920 x

1920 x 1080_60

1080@60Hz

(CEA-861)

1920 x 1200@60Hz

1920 x 1200_60 (Reduce Blanking)

1920×1080@120 HZ

1920X1080_120

Vertical Frequency
(Hz) 59.940 72.809 75.000 85.008 70.087 60.317 72.188 75.000 85.061
119.854
60.004 70.069 75.029 84.997
119.989
75
60.00
64.995
60 59.870 59.810 74.934 84.880
119.909
60.020 75.025 85.024 60.000 85.002 60.015 59.887 59.978 60.000 59.954 66.667 74.546
75.020
75.06
60
59.95
120.000

Horizontal Frequency
(kHz) 31.469 37.861 37.500 43.269 31.469 37.879 48.077 46.875 53.674
77.425
48.363 56.476 60.023 68.667
97.551
67.5
35.820
41.467
45.000 47.776 49.702 62.795 71.554
101.563
63.981 79.976 91.146 60.000 85.938 47.712 55.935 65.317 75.000 65.290 35.000 49.722
60.241
68.68
67.5
74.038
135.000

Pixel

Supported 3D format

Frequency (MHz)

Field Sequential

Top Bottom

Side by Side

25.175

V

V

V

31.500

31.500

36.000

28.3221

40.000

V

V

V

50.000

49.500

56.250

83.000

V

65.000

V

V

V

75.000

78.750

94.500

115.5

V

108 46.996

51.419

74.250

V

79.5

V

V

V

83.500

V

V

V

106.500

122.500

146.25

V

108.000 135.000 157.500
108 148.500 85.500 106.500 121.750 162.000 146.250 30.240 57.280
80.000

V

V

V

V

V

V

V

V

V

V

V

V

V

100.00

148.5

V

154

V

V

V

297

V

Specifications 49

1920×1200@120 HZ

1920X1200_120 (Reduce Blanking)

119.909

152.404

317.00

V

3840 x 2160

3840 x 2160_30 For 4K2K model

30

67.5

297

3840 x 2160_60

3840 x 2160

For 4K2K model (Only HDMI 2.0

60

135

594

support)

· : support auto-detect 3D and manually set 3D format. If source can output CEA861 720p/1080p and color

space is RGB with 3D inforframe then 3D auto detect function is also workable.

· V: support manually set 3D format

· Video timings

Timing
480i 480p 576i 576p 720/50p 720/60p 1080/24P 1080/25P 1080/30P 1080/50i 1080/60i 1080/50P 1080/60P 1080/120p
2160/24P
2160/25P
2160/30P
2160/50P
2160/60P

Resolution
720 (1440) x 480 720 x 480
720 (1440) x 576 720 x 576 1280 x 720 1280 x 720
1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 1920 x1080 3840 x 2160 (Only HDMI 2.0 support) 3840 x 2160 (Only HDMI 2.0 support) 3840 x 2160 (Only HDMI 2.0 support) 3840 x 2160 (Only HDMI 2.0 support) 3840 x 2160 (Only HDMI 2.0 support)

Horizontal Vertical Dot Clock

Supported 3D format

Frequency Frequency Frequency Field

Frame

Top

(kHz)

(Hz)

(MHz) Sequential Packing Bottom

15.73

59.94

27

V

31.47

59.94

27

V

15.63

50

27

31.25

50

27

37.5

50

74.25

45.00

60

74.25

V

27

24

74.25

28.13

25

74.25

33.75

30

74.25

28.13

50

74.25

33.75

60

74.25

56.25

50

148.5

67.5

60

148.5

V

135

120

297

V

54

24

297

56.25

25

297

67.5

30

297

112.5

50

594

135

60

594

· : support auto detect 3D and manually set 3D format

· V: support manually set 3D format

Side by Side

Color Depth Table
Display format (refresh rate) 4K/60p (60 Hz)
4K/60p (50 Hz)
4K/30p (30 Hz)
4K/24p (24 Hz)

Chroma subsampling 4:4:4 4:2:2 4:2:0 4:4:4 4:2:2 4:2:0 4:4:4 4:2:2 4:2:0 4:4:4 4:2:2 4:2:0

8 Bit V V V V V V V V V V V V

10 Bit
V V
V V V V V V V V

12 Bit
V
V V V V V V V

50 Specifications

1080P/60P (60 Hz) 1080P/50P (50 Hz) 1080P/30P (30 Hz) 1080P/24P (24 Hz)

4:4:4 4:2:2 4:2:0 4:4:4 4:2:2 4:2:0 4:4:4 4:2:2 4:2:0 4:4:4 4:2:2 4:2:0

V

V

V

V

V

V

V

V

V

V

V

V

V

V

V

V

V

V

V

V

V

V

V

V

V

V

V

V

V

V

V

V

V

V

V

V

Specifications 51

References

• LCD Monitors, Projectors, Speakers and Lighting | BenQ US
• Welcome | BenQ Europe
• Imaging Science – Advanced HDTV Calibration
• Lamp Recycle – Environmental Responsiblility Starts Here

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