T-fal FV5841U0 Ultraglide Steam Iron for Clothes Durilium Soleplate User Manual

T-fal FV5841U0 Ultraglide Steam Iron for Clothes Durilium Soleplate

Information

• Date of purchase: …………………..
• Retailer name and address: …………………..
• Product reference: …………………..
• Distributor stamp: …………………..

Product Information

TEFAL/T-FAL INTERNATIONAL GUARANTEE

• The document outlines the international guarantee provided by TEFAL/T-FAL for their products.

Guarantee Details

• For customers seeking guarantee service, reference is made to the website www.tefal.com for further assistance and information regarding TEFAL/T-FAL kitchen and home appliances.

Contact Information

• For Korean customers, the contact number for a 1-year guarantee service is 080-733-7878. The address provided is 03142.

Specifications

FAQ

• Where can I find more information about the TEFAL/T-FAL guarantee?
  • For detailed information, please visit www.tefal.com.
• Is there a contact number for TEFAL/T-FAL guarantee service in Korea?
  • Yes, customers in Korea can contact the guarantee service at 080-733-7878.
• What is the duration of the TEFAL/T-FAL guarantee in Korea?
  • The guarantee duration for TEFAL/T-FAL products in Korea is 1 year.

Additional Information

The document also includes various sections in different languages outlining the specific terms and conditions of the TEFAL/T-FAL international guarantee. These sections provide important information regarding warranty claims, exclusions, and the process of obtaining warranty service.

For customers in Iran, references are made to the brand names TEFAL/T-FAL* and T-FAL within the context of the international guarantee. It’s important to note that the guarantee terms might vary by country and it’s essential for customers to refer to the local terms and conditions provided in their respective language or to visit the TEFAL/T-FAL website for accurate information.

Contact for Guarantee Service

• For any inquiries related to the guarantee, please reach out to the contact number provided for your country or visit www.tefal.com for further support.

Contacts

TEFAL/T-FAL INTERNATIONAL GUARANTEE: COUNTRY LIST

SMALL HOUSEHOLD APPLIANCES

www.tefal.com

UAE

• 1 year
• 8002272
• www.tefal-me.com

AUSTRALIA

• 1 year
• 1300307824
• Groupe SEB Australia PO Box 404 North Rde NSW 1670

BAHRAIN

• 1 year
• 17716666
• Seb Comercial gAv Jornalista Roberto Marinho, 85, 19° andar 04576 – 010 São Paulo – SP

BRAZIL

• 1 year
• 11 2060 9777
• Seb Comercial gAv Jornalista Roberto Marinho, 85, 19° andar 04576 – 010 São Paulo – SP

CANADA

• 1 year
• 1-800-418-3325
• Groupe SEB Canada Inc.
• 36 Newmill Gate, Unit 2 Scarborough, ON M1V 0E2

SWITZERLAND

• 2 years
• 044 837 18 40
• GROUPE SEB SCHWEIZ GmbH
• Thurgauerstrasse 105 8152 Glattpark

GERMANY

• 2 years
• 0212 387 400
• GROUPE SEB DEUTSCHLAND GmbH
• Theodor-Stern-Kai 1 60596 Frankfurt

SPAIN

• 2 years
• 933 06 37 65
• GROUPE SEB IBÉRICA S.A.
• C/ Almogavers, 119-123, Complejo Ecourban 08018 Barcelona

INDONESIA

• 1 year
• +62 21 6220 2288
• PT GROUPE SEB INDONESIA MSD, TCC Batavia Bld, JI. K.H. Mas Mansyur No. 126, Karet Tengsin, Tanah Abang, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10250, Indonesia

ITALY

• 2 years
• 199 207 354
• GROUPE SEB ITALIA S.p.A.
• Via Montefeltro, 40 20156 Milano

JAPAN

• 1 year
• 0570-077772

KUWAIT

• 1 year
• 1807777 Ext :2104
• www.tefal-me.com

MEXICO

• 1 year
• (55) 52839354
• Groupe Seb México S.A. de C.V., Calle Boulevard Miguel de Cervantes, Saavedra No 169 Piso 9, Col Ampliación Granada, Alc. Miguel Hidalgo, C.P 11520. Ciudad de México

MALAYSIA

• 2 years
• 603 7802 3000
• GROUPE SEB MALAYSIA SDN.
• BHD, Unit No. 402-403, Level 4, Uptown 2, No. 2, Jalan SS21/37, Damansara Uptown, 47400, Petaling Jaya, Selangor D.E Malaysia

NEDERLAND

The Netherlands

• 2 years
• 0318 58 24 24
• GROUPE SEB NEDERLAND B.V.
• De Schutterij 27 3905 PK Veenendaal

NORWAY

• 2 Year
• 22 96 39 30
• Groupe SEB Norway AS Lilleakerveien 6d, 5 etg 0283, Oslo

NEW ZEALAND

• 1 year
• 0800 700 711
• GROUPE SEB NEW ZEALAND
• PO Box 17 – 298, Greenlane, 1546 Auckland New Zealand

PORTUGAL

• 2 years
• 808 284 735
• GROUPE SEB IBÉRICA SA
• Urb. da Matinha Rua Projectada à Rua 3
• Bloco1 – 3° B/D 1950 – 327 Lisboa

QATAR

• 1 year
• 44485555
• www.tefal-me.com

SAUDI ARABIA

• 2 years
• 920023701
• www.tefal-me.com

THAILAND

• 2 years
• 02 765 6565
• GROUPE SEB THAILAND
• 2034/66 Italthai Tower, 14th Floor, n° 14-02, New Phetchburi Road, Bangkapi, Huaykwang, Bangkok, 10320

UNITED KINGDOM

• 2 years
• 0345 602 1454
• GROUPE SEB UK LTD
• Riverside House, Riverside Walk Windsor, Berkshire, SL4 1NA

U.S.A.

• 1 year
• 800-395-8325
• GROUPE SEB USA
• 2121 Eden Road Millville, NJ 08332

VIETNAM

• 2 years
• 1800-555521
• Groupe SEB Vietnam JSC 25 Nguyen Thi Nho Str, Ward 9, Tan Binh Dist, HCM city

LIMITED GUARANTEE

*TEFAL/T-FAL INTERNATIONAL LIMITED GUARANTEE**

except USA

www.tefal.com

This product is repairable by TEFAL/T-FAL*, during and after the guarantee period.

Accessories, consumables and end-user replaceable parts can be purchased, if locally available, as described on the TEFAL/T-FAL internet site www.tefal.com

The Guarantee

TEFAL/T-FAL guarantees this product against any manufacturing defect in materials or workmanship during the guarantee period within those countries*** as stated in the attached country list, starting from the initial date of purchase or delivery date. The international manufacturer’s guarantee covers all costs related to restoring the proven defective product so that it conforms to its original specifications, through the repair or replacement of any defective part and the necessary labour. At TEFAL/1-FALs choice, an equivalent or superior replacement product may be provided instead of repairing a defective product. TEFAL/T-FAL’s sole obligation and your exclusive resolution under this guarantee are limited to such repair or replacement.

Conditions & Exclusions

TEFAL/T-FAL shall not be obliged to repair or replace any product which is not accompanied by a valid proof of purchase. The product can be taken directly in person or must be adequately packaged and returned, by recorded delivery (or equivalent method of postage), to a TEFAL/T-FAL authorised service centre. Full address details for each country’s authorised service centres are listed on TEFAL/T-FAL website (www.tefal.com) or by calling the appropriate consumer Service centre set out in the attached country list.

In order to offer the best possible after-sales service and constantly improve customer satisfaction, TEFAL/T-FAL may send a satisfaction survey to all customers who have had their product repaired or exchanged in a TEFAL/T-FAL authorised service centre. This guarantee applies only for products purchased and used for domestic purposes and will not cover any damage which occurs as a result of misuse, negligence, failure to follow TEFAL/T-FAL instructions, or a modification or unauthorised repair of the product, faulty packaging by the owner or mishandling by any carrier. It also does not cover normal wear and tear, maintenance or replacement of consumable parts, or the following:

• using the wrong type of water or consumable
• ingress of water, dust or insects into the product (excluding appliances with features specifically designed for insects)
• damage as a result of lightning or power surges
• accidents including fire, flood, etc
• professional or commercial use
• mechanical damages, overloading
• scaling (any de-scaling must be carried out according to the instructions for use)
• damage to any glass or porcelain ware in the product
• damages or poor results specifically due to wrong voltage or frequency as stamped on the product ID or specification

Consumer Statutory Rights

This international TEFAL/T-FAL guarantee does not affect the Statutory Rights a consumer may have or those rights that cannot be excluded or limited, nor rights against the retailer from which the consumer purchased the product. This guarantee gives a consumer specific legal rights, and the consumer may also have other legal rights which vary from Country to Country. The consumer may assert any such rights at his sole discretion.

• *** Where a product purchased in a listed country and then used in another listed country, the international TEFAL/T-FAL guarantee duration is the period for the country of usage, even if the product was purchased in a listed country with a longer guarantee duration. The repair process may require a longer time if the product is not locally sold by TEFAL/T-FAL in the country of usage. If the product is not repairable in the new country of usage, the international TEFAL/T-FAL guarantee is limited to a replacement by a similar or alternative product at similar cost, where possible.
• ***** TEFAL household appliances appear under the T-FAL brand in some territories like America and Japan. TEFAL/T-FAL are registered trademarks of Groupe SEB. Please keep this document for your reference should you wish to make a claim under the guarantee.

For Australia only

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For India only

Your Tefal product is guaranteed for 2 years. The guarantee covers exclusively the repair of a defective product, but at TEFAL’s choice, a replacement product may be provided instead of repairing a defective product. It is mandatory that the consumer, to have his product repaired, has to log a service request on the dedicated Smartphone application TEFAL SERVICE APP or by calling TEFAL Consumer Care Center at 8860-555-777, Opening hours Mon-Sat 09 AM to 06 PM. Products returned by Post will not be covered by the guarantee. As a proof of purchase consumer needs to provide both this stamped guarantee card and tax invoice.

USA only

This product is repairable by TEFAL/T-FAL*, during and after the guarantee period.
Accessories, consumables and end-user replaceable parts can be purchased, if locally available, as described on the TEFAL/T-FAL internet site www.t-falusa.com
TEFAL household appliances appear under the T-FAL brand in some territories like America and Japan. TEFAL/T-FAL are registered trademarks of Groupe SEB.

The warranty

TEFAL/T-FAL warrants its products against any manufacturing defect in materials or workmanship during the warranty period within those countries as stated in the attached country list, starting from the initial date of purchase. The international manufacturer’s warranty covers all costs related to restoring the proven defective product so that it conforms to its original specifications, through the repair or replacement of any defective part and the necessary labor. At TEFAL/T-FAL’s choice, an equivalent or superior replacement product may be provided instead of repairing a defective product. TEFAL/T-FAL’s sole obligation and your exclusive resolution under this warranty are limited to such repair or replacement.

Conditions & Exclusions

TEFAL/T-FAL shall not be obliged to repair or replace any product that is not accompanied by a valid proof of purchase. The product can be taken directly in person or must be adequately packaged and returned, by recorded delivery (or equivalent method of postage), to a TEFAL/T-FAL authorized service centre. Full address details for each country’s authorized service centres are listed on TEFAL/T-FAL website (www.t-falusa.com) or by calling the appropriate consumer service centre set out in the attached country list. This warranty applies only for products purchased and used for domestic purposes and will not cover any damage which occurs as a result of misuse, negligence, failure to follow TEFAL/T-FAL instructions, or a modification or unauthorized repair of the product. It also does not cover normal wear and tear, maintenance or replacement of consumable parts, or the following:

• damages or poor results specifically due to wrong voltage or frequency as stamped on the product ID or specification
• using the wrong type of water or consumable
• mechanical damages, overloading
• damage as a result of lightning or power surges
• ingress of water, dust or insects into the product (excluding appliances with features specifically designed for insects)
• scaling (any de-scaling must be carried out according to the instructions for use)
• damage to any glass or porcelain ware in the product
• accidents including fire, flood, etc
• professional, workplace or commercial use

This warranty also does not apply to any product that has been tampered with, or to damages incurred through improper use and care, faulty packaging by the owner or mishandling by any carrier. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THOSE STATED HEREIN. ANY IMPLIED WARRANTIES THAT MAY BE APPLICABLE TO T-FAL ELECTRICAL PRODUCTS AND T-FAL PRODUCTS WITH BATTERIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

UNDER NO CIRCUMSTANCES SHALL T-FAL BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF THIS LIMITED WARRANTY, BREACH OF CONTRACT OR STRICT LIABILITY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Consumer Statutory Rights

This international TEFAL/T-FAL warranty does not affect the Statutory Rights a consumer may have or those rights that cannot be excluded or limited, nor rights against the retailer from which the consumer purchased the product. This warranty gives a consumer specific legal rights, and the consumer may also have other legal rights which vary from State to State or Country to Country. The consumer may assert any such rights at his sole discretion.

Additional information

Where a product purchased in a listed country and then used in another listed country:

• The international TEFAL/T-FAL warranty duration is the period for the country of usage, even if the product was purchased in a listed country with a longer guarantee duration.
• The international TEFAL/TFAL warranty does not apply in case of non-conformity of the purchased product with local standards, such as voltage, frequency, power plugs or other local technical specifications.
• The repair process for product purchased outside the country of use may require a longer time if the product is not locally sold by TEFAL/T-FAL in the country of usage. If the product is not repairable in the new country of usage, the international TEFAL/T-FAL warranty is limited to a replacement by a similar or alternative product at similar cost, where possible.

Please keep this document for your reference should you wish to make a claim under the warranty.

www.tefal.com

References

• Kitchen appliances and home appliances - T-fal

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