AVer TR331 PTZ Management Conference Camera User Manual

: June 15, 2024
: AVer

AVer TR331 PTZ Management Conference Camera

Product Information

DISCLAIMER
No warranty or representation, either expressed or implied, is made with respect to the contents of this documentation, its quality, performance, merchantability, or fitness for a particular purpose. Information presented in this documentation has been carefully checked for reliability; however, no responsibility is assumed for inaccuracies. The information contained in this documentation is subject to change without notice. In no event will AVer Information Inc. be liable for direct, indirect, special, incidental, or consequential damages arising out of the use or inability to use this product or documentation, even if advised of the possibility of such damages.

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“AVer” is a trademark owned by AVer Information Inc. Other trademarks used herein for description purpose only belong to each of their companies.

COPYRIGHT
© 2023 AVer Information Inc. All rights reserved. | September 20, 2023
All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or by any means without the prior written permission of AVer Information Inc. is prohibited. All information or specifications are subject to change without prior notice.

More Help
For FAQs, t echnical support, software and user manual download, please visit:

Headquarters
Download Center:https://www.aver.com/download
Technical Support: https://www.aver.com/technical

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Download Center: https://www.averusa.com/pro pro- av/support
Technical Support: https://averusa.force.com/support/s/contactsupport

Europe Branch Office
Download Center:https://www.avereurope.com/download
Technical Support: https://www.avereurope.com/technical

Contact Information
Headquarters
AVer Information Inc.
https://www.aver.com
8F, No.157, Da
Da-An Rd., Tucheng Dist., New Taipei City 23673, Taiwan
Tel: +886 (2) 2269 8535

USA Branch Office
AVer Information Inc., Americas
https://www.averusa.com
668 Mission Ct., Fremont, CA 94539, USA
Tel: +1 (408) 263 3828
Toll
Toll-free: +1 (877) 528 7824
Technical support:support.usa@aver.com

Europe Branch Office
AVer Information Europe B.V.
https://www.avereurope.com
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Tel: +31 (0) 10 7600 550
Technical support: eu.rma@aver.com

Overview
AVer PTZ Management is a software system that allows you to manage and control multiple AVer cameras through the network. You can update, setup or group the connected cameras anywhere as long as the network is available.

System Requirements

CPU: Intel® Core™ i5 CPU or greater
RAM: 4 GB
Free Storage Space: 10 GB
Network Card: 100/100 Mbps
OS: Windows® 10, 11 (64 bits)

Supported AVer Cameras

PTC300V2
Series| PTC500
Series| PTC330
Series| PTC310
Series| PTC115
Series
---|---|---|---|---
PTC330UV2
TR333V2| PTC500S
TR530| PTC330
TR331| PTC310
TR311| PTC115
TR320
PTC320UNV2
TR323NV2| PTC500+
TR530+| PTC330N
TR331N| PTC310U
TR313| PTC115+
TR320+
PTC320UV2| | PTC330U
TR333| PTC310H|
PTC310UV2
TR313V2| | | PTC310N
TR311N|
PTC310HWV2
TR311HWV2| | | PTC310UN
TR313N|
| | | PTC310HN|
PTZ330V2
Series| PTZ310V2
Series| PTZ330
Series| PTZ310
Series
---|---|---|---
PTZ330V2| PTZ310V2| PTZ330| PTZ310
PTZ330NV2| PTZ310NV2| PTZ330N| PTZ310N
PTZ330UV2| PTZ310UV2|
PTZ330UNV2| PTZ310UNV2
DL Series| MD Series| CAM Series
---|---|---
DL10| MD330U| CAM550
DL30| MD330UI| CAM570

US model name in italics
Orange models do not support Click Track.

Specifications

Software: AVer PTZ Management
Function: Manage and control multiple AVer cameras through the network
System Requirements:
- Supported AVer Cameras
- PTC300V2 Series
  - PTC330UV2
  - TR333V2
  - PTC320UNV2
  - TR323NV2
  - PTC320UV2
- PTC500 Series
  - PTC500S
  - TR530
  - PTC500+
  - TR530+
- PTC310UV2 Series
  - TR313V2
  - PTC310HWV2
  - TR311HWV2
- PTC330 Series
  - PTC330 TR331
  - PTC330N TR331N
  - PTC330U TR333
- PTC310 Series
  - PTC310 TR311
  - PTC310U TR313
  - PTC310H
  - PTC310N TR311N
  - PTC310UN TR313N
  - PTC310HN
- PTC115 Series
  - PTC115 TR320
  - PTC115+
  - TR320+
- PTZ330V2 Series
  - PTZ330V2
  - PTZ330NV2
  - PTZ330UV2
  - PTZ330UNV2
- PTZ310V2 Series
  - PTZ310V2
  - PTZ310NV2
  - PTZ310UV2
  - PTZ310UNV2
- PTZ330 Series
  - PTZ330
  - PTZ330N
- PTZ310 Series
  - PTZ310
  - PTZ310N

Product Usage Instructions

Step 1: Installation

Download the AVer PTZ Management software from the AVer website.
Run the installation file and follow the on-screen instructions to install the software.

Step 2: Connecting Cameras

Ensure that your AVer cameras are connected to the network.
Launch the AVer PTZ Management software.
Click on the “Add Camera” button.
Enter the IP address or hostname of the camera you want to add.
Click “OK” to add the camera to the software.

Step 3: Managing Cameras

To update camera settings, select the camera from the list and click on the “Settings” button.
To group cameras, select multiple cameras from the list and click on the “Group” button.
To control a camera, select the camera from the list and use the provided controls to pan, tilt, and zoom.

Step 4: Updating Software

Periodically check for software updates on the AVer website.
If an update is available, download the latest version of the AVer PTZ Management software.
Run the installation file and follow the on-screen instructions to update the software.

Installing AVer PTZ Management

Download AVer PTZ Management to your computer from AVer Download Center. (https://www.aver.com/Downloads/search?q=PTZ%20Management).
The installer includes AVer IPCam Utility. Please refer to for more details.
Double-click the downloaded .exe file.
Follow the instructions displayed on the setup wizard to install AVer PTZ Management.

Hardware Connection

Please make sure all devices are well-connected and powered on.
Install “AVer PTZ Management” application.
The server site IP needs to be a public IP address, if the client site and server site are not on the same LAN (different locations).

Getting Started

Login

Double click on your desktop to launch AVer PTZ Management.
Enter User Name and Password. The default user name and password are admin/admin. When finished, click Login.
For first time login, please enter your email address in case you need to request for “Forget Password”.
Select “Remember my login on this computer” checkbox for future automatic logins.

Notes

User name and password remain admin even if your device changes.
You can add multiple user accounts and apply specific privileges to each account. Please refer to for more details.
The recommended monitor resolution is 1920×1080 for displaying AVer PTZ Management. To re-size display resolutions of AVer PTZ Management software, go to Setup > System > Adjust Resolution.

Forget Password
If the login password of AVer PTZ Management is forgotten, click hyper link on the Login window.

Enter email address and then click button to receive your new the password.

AVer PTZ Management Main Page
AVer PTZ Management provides three main functions: Camera, Setup and Management.

Camera
Control the connected cameras and display camera live views. For more details, please refer to .
Setup
Add cameras or group the connected cameras. You can also configure some system settings using this page. For more details, please refer to .
Management
View the connected camera information including camera name, IP information, firmware version and more, and manage camera status and settings. For more details, please refer to .

Camera

You can use the Camera page to control the connected cameras and display camera live views.

Live View Window
Check your camera live view.
- For Quad-View, 16-Division View and 25-Division View, double-click on a channel to display in Single-View.
- Double click on the screen to return.
Camera List
Click to view all the connected cameras. To add cameras, please refer to <Add Cameras>.
Switch Group
Select a group from the drop-down list to display all the camera live view. To create a group, please refer to < Group Cameras>.
Switch Layout
Click the buttons to switch among Single-View, Quad-View, 16-Division View and 25-Division View layout pages.
Switch Layout Page
Click to switch among layout pages.
Two Way Audio
Click and hold the button to record and send audio messages.
Notes
Two-Way audio is only supported for certain camera models, such as MD330U series.
Mic Setting
Select from the drop-down list to change the sound input device.
About
Click to see more info about AVer PTZ Management.
Logout
Click to log out to AVer PTZ Management.
Audio Mute/Unmute
Select a camera and click the button to mute and unmute the camera audio.
Control Panel
Use the Control Panel to control the selected camera on the Live View window.

Control Panel

You can use the Control Panel to control the camera selected on the Live View window.

To use Control Panel:

Click to select a camera on the Live View window. It will be highlighted with a blue frame.
Use the Control Panel to control the selected camera.
Snapshot
Click to take a snapshot. The system will store your snapshots in local folders. To change the snapshot directory, please refer to Snapshot Folder in the chapter.
Navigation/Home Buttons
Use the navigation buttons to control (pan/tilt) camera direction. Click Home button to go back to Home position.
Notes
On web application page of MD330U and PTC/TR3xx series, go to Video & Audio > Video Mode, select USB +Streaming or Stream. Then, on AVer PTZ Management, click anywhere on the single live view screen, the camera will pan and tilt until it focuses the center of the live view.
Pan/Tilt Speed
Adjust the moving speed when using the Navigation buttons to pan/tilt the camera.
Tracking Control
Turn on to focus on a target presenter and track with his/her movement.
- Tracking: Turn on or off Tracking function.
- Mode: Select a tracking mode. Go to your camera’s web application to configure more tracking mode settings.
  Mode| Description
  ---|---
  Presenter| The camera focuses on the presenter and tracks the presenter’s movement.
  Zone| The camera follows and tracks the presenter only when the presenter moves from one pre- configured zone to another. Otherwise, the camera focuses only on the preset zone. (e.g., the whiteboard.)
  Hybrid| It combines the Presenter and Zone modes. When the camera detects a presenter, it focuses and tracks the presenter. When the presenter enters a pre-configured zone, the camera zooms out and focuses the preset zone.

Auto Zoom: Auto Zoom is only available under Presenter and Hybrid modes.

Mode	Description
Auto Zoom On	The camera zooms in and out automatically to keep up with the

presenter’s walking paces and body languages.
Auto Zoom Off| The camera stops zooming in/out automatically and focuses the presenter according to the shot size of Preset 1.

Click Track: Click Click Track to turn on or off target switching. The target presenter will be highlighted with a red frame, while the other detected presenters will be highlighted with blue frames.
To switch a target presenter:

  1. Click Click Track to turn on (blue button) the function.
  2. Click on the presenter with a blue frame in the camera live view, the camera will switch focus to the presenter you **click. Notes

** Click Track only works under Single-View.

Zoom
Click + or – to zoom in or zoom out. You can also click on the camera live view, scroll up your mouse to zoom in and scroll down your mouse to zoom out.
Focus
Click Auto to turn on and off the Auto Focus mode. In Auto Focus mode, the camera will automatically adjust camera focus. In Manual Focus mode, click + or – to focus near or far manually.
Preset Control
- Set up Preset Positions: Adjust camera direction with the navigation buttons, then enter a preset number (0~255) into the Save to text box. When finished, click Save.
- Switch between Preset Positions: Click on a number button to switch to the camera preset positions, or enter a preset number into the Go to text box. When finished, press Enter on your keyboard.
- Cruise: Select from the drop-down list to turn on or off Cruise function. Click to configure Cruise Setting. For more details, please refer to

To use Cruise Function:

Make sure all the preset positions have been pre-configured.
Click Add, enter a preset position number in the Go to text box for the camera to switch to, and a dwell time in Stay time(s) text box.
When finished, click Save. You may add more than one cruise route.
To delete a cruise route, click to select a route, then click Remove.

Record: Record your camera live view with the cyclical recording function.

Go to Management > Recording to set up the storage location, storage size and cyclical recording time. For more details, please refer to .
After setting up, click . on the Control Panel to start recording.

Setup
You can use the Setup page to view devices, users and system information, and perform advanced management and settings.

Device
Search, add, delete and create groups for your devices.
User
Add, edit and delete user information.
System
Check and configure PTZ Management system settings.

Device Settings

Device Settings Menu Bar
Add and manage your devices, and visit the camera’s web application for more camera settings.
Camera Group List
View your camera groups for easy management.
Device List
View all your connected camera devices and preform more settings.

Add Cameras

Add AVer and NDI® cameras manually, automatically, via NDI Manager or via the Import Camera Profile function.

AVer and NDI® cameras need to be on the same LAN as the computer running AVer PTZ Management.
To add CAM Series cameras, make sure you have enabled VISCA and RTSP in Add Device.

To add cameras manually:

Go to Setup > Device > Add.
Select AVer PTZ for AVer cameras or NDI for NDI cameras.
Enter camera information.
Items| Description
---|---
Camera Name| Enter a camera name.
Camera Address| Select IP or Hostname and enter camera address in the text box.
CGI Port| Enter a port number if necessary. The default port number is 80.
RTSP Port| Enter a port number if necessary. The default port number is 554.
VISCA Port| Enter a port number if necessary. The default port number is
Camera Account| Enter camera username for the camera web application.
Camera Password| Enter camera password for the camera web application.
Remarks| Optionally enter some remarks for the camera.
Group| If you want to add this camera to a certain group, select a group.
[Note] The groups have to be pre configured. Please refer to < Group Cameras> for more details.
When finished, click Save. The camera will be added to the Device List.
To edit or delete a camera device, select a camera from the Device List, and then click the Delete or Edit button.

To add cameras automatically:

Go to Setup > Device > Add.
Click Auto Search. The application will automatically search for both the AVer PTZ cameras and NDI® cameras connected on the same LAN.
The searched cameras will be displayed on the list. You can select AVer PTZ or NDI to filter between AVer cameras and NDI cameras. Select All to view all the results.
Click to select and add a camera. When finished, click OK. If your desired device is not on the list, click Refresh to search again.
Enter camera information, including Camera Account, Camera Password, Group and more. When finished, click Save.

To add pre-grouped NDI® cameras with NDI Manager:
You can group NDI® cameras beforehand and add a group name in the NDI® Manager for group searching.

Group the NDI® Cameras beforehand.
Go to Setup > Device > NDI Manager.
Click Add. Enter the pre-determined NDI® group name. When finished, click Save.
Click to edit or delete the group.

Edit Cameras
Configure your devices and settings regarding the connected cameras, including edit, delete, sort and more.

To edit connected camera information:

Go to Setup > Device, click to select a camera from the Device List.
Click Edit.
Configure your camera information. When finished, click Save.

To delete a connected camera:

Go to Setup > Device, click to select a camera that you want to remove from the Device List.
Click Delete, and then click OK.

To re-arrange the camera order on the Device List:

Go to Setup > Device, click Sort.
Change the camera order on the Device List:
- Click Device Name or IP Address to sort the camera list in an ascending or descending order based on the Device Name or IP Address.
- Click the buttons to move the camera forward or backward on the list.
- Enter a number in the Manual Enter box to re-arrange the camera order, and then press Enter.

Group Cameras

Group cameras for easy management. By default, you can add up to 64 groups.

To group cameras:

Go to Setup > Device, click Group.
Click Add and enter a group name. Click OK.
Click Add to add more groups. To edit or delete a group, click to select a group, and then click Edit or Delete.
To add cameras to the created group, click to select a group, and click Add.
Add New: To add cameras manually to this group, click Add New and then enter the related camera info. Please refer to To add cameras manually in .
From the List: To add the cameras from the Device List to this group, click From The List, select the desired cameras and click Save. The cameras will be added to this group.
To delete or edit a camera in a group, select a camera and click Delete or Edit on the Device List.

Import/Export Camera Profile
When switching to another operating system, you can import camera profile to the device list, or export camera profile to your local system. You can import the added cameras from the original system to the new one.

To import camera profile:

Prepare and store the camera profile (.csv) to your computer/system installed with AVer PTZ Management software. Click Export in Setup > Device to get the .csv file.
To import camera profile to the Device List of All Devices, click All Devices and then click Import.
Select the camera profile (.csv) and then click OK. The cameras in the camera profile will be added to the Device List.

To export camera profile:

Go to Setup > Device, click to select a group and the cameras you want to export, and click Export.
Select a folder and click OK. The camera profile will be exported to this folder.

User Account Management
You can add, edit or delete user accounts and grant privileges to admin/user accounts.

User Account Menu Bar
Add, edit and delete user accounts.
User Account List
View all the user account information.

Add users

Go to Setup > User, click Add.
Enter User Name, Password and E-Mail. Select an account Type for this user account and then select the privilege items from the Group and Device fields.
Select the group(s) to grant access to the group(s). Select the camera(s) to grant access to the camera(s) for camera control, e.g. pan, tilt, zoom, go to preset, tracking, etc.
When finished, click Save.

To edit a user account:

Go to Setup > User, click and select a user account that needs to be edited, click Edit.
When finished, click Save.

To delete a user account:

Go to Setup > User, click and select a user account that needs to be deleted, click Delete.
Click OK to delete.

System Settings

You can configure system settings including snapshot folder directory, system language, resolution and more.

Items	Description
Version	Displays the version of AVer PTZ Management software.
Snapshot Folder	Select a folder to store the snapshot images.
Language Section	Select a language for AVer PTZ Management software,

including English, Traditional Chinese, Korean and Russian.
Supported Camera List Update| Click Update to update the list of the supported cameras.
Adjust Resolution| Select from the drop-down list to set a resolution.
Usage Data| To continuously improve AVer PTZ Management, we may collect your usage data. However, we will not collect personally identifiable information such as your e-mail address, MAC address, IP address, and more.
Camera Controller| Select from the check list to enable the function, and click Settings to set up Ports and Speed.
User Manual| Click Read to download AVer PTZ Management User Manual.
General Setting| Click Settings , and select or unselect the checkboxes of the following settings:

Auto-start application
Remember my login
Running in the background when click “X” When finished, click Save.

---|---

Management

You can view connected camera information and manage the settings in Management.

Management Menu Bar
Items| Description
---|---
Cruise| Set up Cruise function for each camera.
Recording| Set up Recording function for each camera.
System Notifications| Send notification to users’ email about new camera firmware update or camera video loss.
Firmware Update| Update camera firmware.
Scheduling| Set up schedule to power on/off or reboot cameras.
Factory Reset| Click to restore factory settings.
Reboot| Click to reboot the camera.
On/Off| Click to turn on/off the camera.
Group List
View your camera groups.
Device List
View all your connected camera devices.

Note

Remember to turn on Wake-On-LAN (WOL) of PTC500s, PTC115, TR530 and TR320 before power on.
To prevent CAM Series cameras from going offline, turn off Sleep Timer or select to connect via RTSP on the camera’s web interface.

Cruise Management
The Cruise function allows you to specify a scanning route based on the preset positions for the camera to automatically move among the positions.

Click the Cruise button, and view connected devices below.
To enable the Cruise function for the desired cameras, select Enable in the Enable column for the desired cameras.
To set up a scanning route for the desired cameras, click for the desired cameras.
When finished, click Save.
To view the Cruise results, go to the Live View window, the cameras setup with Cruise function should be cruising on the Live View.

To stop cruising, you can:

Go to Management > Cruise, select Disable for the cameras you want to stop cruising and then click Save.
Go to Camera > Preset, you can also use the Cruise function to enable/disable or set up the Cruise function. Please refer to Cruise in the chapter for more details.

Recording

You can record each camera views in the system using this page. [Notes] This function is not available for CAM Series.

Go to Management > Recording.
Click and select a directory to restore camera recordings.
Enter the maximum storage capacity in the Storage Size (GB) field to set up the recording capacity. When the recording size reaches the maximum storage capacity, the camera will start loop recording to overwrite the oldest recordings with the new ones.
Select Enable from the drop-down list to turn on camera recording; select Disable to stop.
Select a Cyclical Recording Time from the drop-down list set up the duration time of camera recordings. When finished, click Save.

System Notifications

You can receive system notifications with pre-configured email account. [Notes] This function is not available for CAM Series.

Go to Management > System Notifications > Add.
Configure the related settings and then click Save to add this notification to the System Notifications list.
- Conditions: Select the conditions for receiving notifications.
- Send E-mail: Click Settings and enter an email address to receive notifications.
- Select cameras: You can select the desired cameras by clicking All (all cameras added to the system), Group (all cameras of the selected group) or Select Device (select the desired cameras). Optionally enter keywords in the Filter field to filter cameras.
When finished, click Save.
In System Notifications, select Enable from the drop-down list to turn on the notification; select Disable to turn it off.

Firmware Update
You can conduct camera firmware update through AVer’s network server or update manually.
[Notes] Firmware cannot be updated when the selected cameras are power-off, standby or offline.

To update camera firmware, you can:

Update automatically:

Make sure you have access to AVer’s network server.
Go to Management > Firmware Update, select Auto Update > Select camera(s) and click Start to update.

Update manually:

Store the firmware file to your system.
Select Manual Select FW File and then click to open the firmware file.
Select camera and click Start to update.

After updating, the cameras will restart. AVer PTZ Management will lose connection with the camera. Please wait for AVer PTZ Management to reconnect to the cameras.

Scheduling

Set up schedule to power on/off or reboot cameras. The schedule will execute until you disable it.
Notes: This function is not available for CAM Series.

Make sure all devices are connected via Ethernet cable in order to power on.
Remember to turn on Wake On Lan (WOL) of PTC500s, PTC115, TR530 and TR320 before power on.
Keep PTZ Management running to control the camera on /off/reboot.

To create a schedule:

Go to Management > Scheduling > Add Schedule.
Configure the schedule settings and click Save to add this schedule to the Scheduling list.
- Repeat: Select a routine day for the schedule. Select Every Day to activate the schedule daily; or select the desired day(s) to activate the schedule on the selected day(s).
- Action items: Set up action time for the selected action items. Action items include On Time, Reboot Time and Off Time.
- Select cameras: You can select the desired cameras to be applied with this schedule. Select from All (all cameras added to the system), Group (all cameras of the selected group) or Select Device (select the desired cameras). Optionally enter keywords in the Filter field to filter cameras.
On the Scheduling list, select Enable from the drop-down list to turn on the function; select Disable to turn it off.

Troubleshooting

How many cameras can I connect?
- Currently, we can connect up to 256 cameras with AVer PTZ Management.
Why is there no camera shown after auto-search?
- Please make sure AVer PTZ Management and camera are on the same LAN segment.
Why is the camera status always in off status?
- Please make sure AVer PTZ Management and camera are on the same LAN segment.
- Please check VISCA over IP is enabled. The web setting interfaces vary depending on models.
- If AVer PTZ Management and camera are not at the same LAN segment, please check UDP and TCP ports are not blocked by the firewall.
- VISCA Control port: 52381
- CGI port: 80
- RTSP port: 554
Why can’t I click “Click Track”?
- Click Track function can only be used when Tracking is enabled. Please refer to to check supported models.
What should I do when “IP Conflict” message appears?
- An IP conflict arises when two devices share the same IP address, which is probably caused by an internal error of the DHCP server. In that case, a warning message will pop up. You can change, delete or add a camera IP address again via AVer IPCam Utility to resolve the IP conflict.

Appendix

Find and edit camera IP with AVer IPCam Utility
AVer IPCam Utility application will be installed along with AVer PTZ Management. You can use the AVer IPCam Utility to look for the network cameras connected on the same LAN, or configure camera network settings.

Ensure the cameras and the computer installed with AVer IPCam Utility are connected on the same LAN.
Double-click on the AVer IPCam Utility shortcut on your desktop to launch the software.
Click Search, the cameras connected on the same LAN will be searched and displayed in the Search Result field. You can view the camera info like Model Name, MAC Address, FW version and etc. in this field.

To configure the network setting of a camera:

In the Search Result field, select a camera by checking the checkbox in the No. column, the network info of the selected camera will be displayed in the Settings field.
In the Settings field, you can either change the network setting of a camera to Static IP or DHCP.
- Static IP: Select Static IP and then fill in the related network info on the right side.
- DHCP: Select DHCP and the relative network info will be automatically displayed on the right side.
In the Login field, input the User ID and password.
Click the Apply button, the camera network settings have been applied.

FAQ

Q: Where can I download the AVer PTZ Management software?
A: You can download the AVer PTZ Management software from the AVer website. Visit the Download Center section and search for the software.
Q: How do I add a camera to the AVer PTZ Management software?
A: To add a camera, launch the software and click on the “Add Camera” button. Enter the IP address or hostname of the camera and click “OK”.
Q: Can I control multiple cameras at once?
A: Yes, you can group multiple cameras together and control them simultaneously using the AVer PTZ Management software.
Q: How do I update the AVer PTZ Management software?
A: To update the software, check for updates on the AVer website. If an update is available, download the latest version and follow the instructions to update the software.