Ampai DS121 Smart Dual Light Switch User Manual

DS121 Smart Light Switch
User Manual

Smart Dual Light Switch-FQA

Q1. Is a neutral line required? How can I determine if there is one?
Yes, a neutral line is required.
To determine if there is a neutral line, you can check the actual wires in the switch box. The neutral line is typically colored white or gray. If you have multi-gang switches (multiple switches in one box), there is a higher tikelihood of having neutral lines.
Another indicator is if there is a walt outlet near the switch. In most cases, the switch box will have a neutral line if there is a nearby wall outlet.
If your house was built in the mid-1980s or later, there is a good chance that you have neutral lines in the switch box.
For guidance on distinguishing wires, you can refer to this video: https://www.youtube.com/watch?v=Tb2ID18nKcc&t=139s
It’s a good idea to label the wires with stickers before removing and replacing them for easier identification.
Q2. I have a dual Wi-Fi router. How can I connect the smart switch to it?
Initially, connect our smart devices to the app requires the 2.4GHz Wi-Fi, After a successful connection, you can enable the 5GHz, and the devices should work fine.
Some home routers operate on a 5GHz frequency, this video shows you how to easily force your Wifi to connect on a 2.4GHz frequency: https://www.youtube.com/watch?v=JONmJhS_rlk
If the method above doesn’t work, you can follow these steps below to confirm that you are using the 2.4GHz frequency during the initial device-to-app connection.

1. Access the “Wireless Settings” page of your router (usually found on the label at the back).
2. Locate the 2.4GHz settings page and change the Wi-Fi name (SSID) to “xxx-2.4G”. Save the settings.
3. Find the SGHz settings page and change the Wi-Fi name (SSID) to “x0-5G”. Save the settings.
4. Once the name changes are completed, you’ll see two Wi-Fi names, “xxx-2.4G” and “xxx-5G,” in the Wi-Fi search page on your mobile phone. Choose the 2.4G option.
5. In your phone’s Wi-Fi settings, forget the network and reconnect, selecting only the 2.4G option.
6. Finally, connect your smart devices to the app.

If your router is dual-band (2.4GHz and 5GHz), you can refer to this YouTube video for  instructions on changing to the 2.4GHz frequency: youtube.com/watch?v=RU2LqJcyMhk
Q3. My switch isn’t working anymore. It’s showing as offline in the app and won’t reconnect. What can I do to get it working again?

1. Check the power supply: Ensure that the switch is receiving power. Manually turn the light on and off.
2. Check your Wi-Fi connection: Verify that your Wi-Fi network is working properly and that you have a stable internet connection. Ensure that the switch is within range of the Wi-Fi router.
3. Reset the switch: If the switch still won’t connect, you may need to perform a factory reset. Press and hold the switch for 5 seconds untill the light flashes.
4. Reconnect the switch: After resetting, follow the initial setup process to reconnect the switch to the app. Make sure you are using the correct 2.4GHz Wi-Fi network during the setup.
5. Contact customer support: If the issue persists, reach out to us for further assistance: Email: [email protected]; WhatsApp: +1 6268793255

Q4. After a power outage, my switches no longer work and they are not connecting automatically to the app once the power is restored.
Why is this happening?
After the power is turned off, the device should automatically reconnect.
However, it’s possible that the switches are not automatically connecting to the app due to various reasons. Here are a few possible explanations:

1. Wi-Fi Disruption: The power outage may have caused disruptions in your Wi-Fi network. In such cases, the switches may struggle to reconnect automatically to the app once the power is restored. You may need to manually reconnect them to the Wi-Fi  network.
2. Router Reset: Sometimes, during a power outage, the router may reset to its default settings. This can result in a different Wi-Fi network name (SSID) or password, causing the switches to lose connectivity. Check your router settings to ensure they are correctly configured.
3. If there are too many devices connected on the router, some devices will fail to reconnect. In such case, you just need to reconnect the smart devices. To reconnect the smart switch to the app, please press and hold the switch for 5 seconds until the light flashes. If your router is dual-band, please make sure to connect to your 2.4GHz Wi-Fi.
4. If the issue persists, please contact the us for further assistance: Email: [email protected]; WhatsApp: +1 6268793255

Q5. Will this switch work in my house if my wall wiring only has 2 or 3 wires and not the required 4 wires?
If your wall wiring doesn’t consist of load and /neutral wire, it is unlikely that this switch will work in your house. The installation of our switch requires all 4 wires.
We recommend checking for a capped wire at the back of your wall box, as it could potentially be the load/neutral wire needed.
If it is not possible to add the required neutral/load wire, we suggest contacting us for a return as we explicitly state in both the product page and manual that the switch requires 4 wires. ****

Q6. My smart switch will not connect to Apple HomeKit. What should I do?

1. Ensure that your iOS device is connected to a stable 2.4GHz Wi-Fi network.
2. Forget all other Wi-Fi networks on your iOS device and connect agian.
3. Press and hold the switch for 5 seconds until the light flashes to reset the smart device and try again.
4. Please complete the HomeKit connection within 10 minutes. If the time limit is exceeded, you will need to reset the device.

For detailed instructions on connecting Apple Homekit, please refer to the instructional video: https://youtu.be/fwOzBOLGteg
Q7. My smart switch will not connect to Alexa or requires the auth code. What should I do?
To troubleshoot the issue of your smart device not connecting to Alexa or the auth code needed, follow these steps:

1. Press and hold the switch for 5 seconds until the light flashes to reset the smart device.
2. Ensure that you have downloaded the Aimore App and that your Ampai Smart Switch is online within the app.
3. Method 1: Connect Alexa through the Aimore App. Me interface » Third-Party Voice Service » Alexa. Follow the prompts in the app for the Alexa connection. No authorization code should be required for this method.
4. Method 2: Add the Ampai Smart Switch directly in the Alexa App. However, it is crucial to ensure that the Aimore App, which is connected to the Smart Switch, is running within 1 minutes. If the Aimore App is not running within that time frame, an authorization code will be needed. Therefore, we recommend using Method 1 to connect Alexa.

For detailed instructions on connecting Alexa using Method 1, please refer to the instructional video: https://youtu.be/OMoYoLFB7Bo

Q8. My smart switch will not connect to Google Home or requires the auth code. What should I do?
To troubleshoot the issue of your smart device not connecting to Google Home or the auth code needed, follow these steps:

1. Press and hold the switch for 5 seconds until the light flashes to reset the smart device.
2. Ensure that you have downloaded the Aimore App and that your Ampai Smart Switch is online within the app.
3. Connect Google Home through the Aimore App. Aimore App Me interface » Third-Party Voice Service » Google » Get the Auth Code =» Open Google Home App Device icon =» All Settings =» Home Control » ‘+ ‘Add a device ® search Aimore Smart @ Past Auth Code and Link.

For detailed instructions on connecting Google Home, please refer to the instructional video: https://youtu.be/NLVoNpdcALU
Q9. lam using the switches with Apple Home app (HomekKit), I have not been able to program it to function automatically. What should I do?
To enable remote control and automation with Apple HomeKit, you need a connected Apple device acting as a hub, such as a HomePod or Apple TV. This allows you to remotely control devices like turning off forgotten lights while you’re away or setting up automation programs like automatically turning on lights when you arrive home or turning them off when you leave. Having a hub device ensures that your HomeKit commands can be communicated to your smart devices even when you’re not on the same network.
Q10: Is this switch UL listed?
No, but it is made with UL standards. We have FCC, RoHS, and CE certifications.
While UL certification specifically focuses on safety testing, the presence of FCC, ROHS, and CE certifications assures compliance with electromagnetic compatibility, hazardous substance restrictions, and European standards. These certifications ensure electrical safety, environmental friendliness, and regulatory compliance.
Although UL certification is highly regarded, FCC, RoHS, and CE certifications play a significant role in verifying product safety and adherence to standards. We have taken necessary measures to ensure the safety and reliability of our smart switch.
Q11. Does this work with the Tuya App?
No, the Ampai Smart Switch is not compatible with the Tuya App, SmartLife or IFTTT. The light switch works with Apple Homekit, Alexa, Google Assistant, and the Aimore App at present.
lf you have any specific concerns or questions about our product usage, please contact our customer support: [email protected] or WhatsApp: +1 6268793255.

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