AGA EC5 Electric Stove Ludlow Standard Instruction Manual

AGA EC5 Electric Stove Ludlow Standard

Product Information

Specifications:

• Models: ELLESMERE WIDE, ELLESMERE STANDARD, LUDLOW WIDE, LUDLOW STANDARD
• Control: Manual or Wi-Fi App Controlled
• Installation & Operating Manual: Included
• For use in GB & IE (United Kingdom and Ireland)
• Maximum Heat Output: 1.9 kW (Equivalent to approx. 6,500 BTUs)
• Minimum Heat Output: 950 Watts
• Flame Only Effect – LED Lights: 25 watts Maximum (Power Consumption)
• Fuse Size inside 3 Pin Plug: 10 Amp Rating

Product Usage Instructions

Purchase & Installation Information:
Please complete the following form for reference when required:

Safety Information:
If the information in these instructions is not followed exactly, a fire or explosion may result causing property damage, personal injury or loss of life. Do not store or use Petrol or any other flammable vapors and liquids in the vicinity of this or any other

Important Instructions:

1. DO NOT COVER THIS STOVE IN ANY WAY WHAT SO EVER
2. THIS STOVE MUST BE FITTED ONTO A NON-COMBUSTIBLE HEARTH, WHICH EXTENDS 225MM PAST THE FRONT OF THE STOVE &100MM TO THE REAR.
3. DO NOT BLOCK THE COOL AIR INLET AT THE REAR OR THE HOT AIR OUTLET AT THE FRONT
4. ENSURE NO FOREIGN BODIES BLOCK THE COOL AIR INLET AT THE REAR

Additional Safety Instructions:

1. Do not use this heater in small rooms when they are occupied by persons not capable of leaving the room on their own, unless constant supervision is provided.
2. If the glass is damaged, do not use the heater to avoid a hazard.
3. Do not leave children unsupervised when the heater is turned on.
4. CAUTION Some parts of this product can become very hot and cause burns. Particular attention has to be given where children and vulnerable people are present.
5. This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children should not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.

FAQ (Frequently Asked Questions)

• Q: Where can I find the serial number of my stove?
  A: The serial number can be found inside the front door above the bottom hinge.

• Q: Can children use this appliance?
  A: This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. However, children should not play with the appliance and cleaning and user maintenance should not be done by children without supervision.

• Q: What should I do if the glass is damaged?
  A: If the glass is damaged, do not use the heater in order to avoid a hazard.

Please complete the following form for reference when required:

1

| ****

Which retailer did you purchase the stove from?

| Name & Address of Retailer:

2

| ****

What date did you purchase your new stove?

| ****

Purchase Date:

3

| ****

What was the name of the person who installed your stove?

| Full Name:

Contact Number:

5

| What is the serial Number of your stove?

This can we found inside the front

door above the bottom hinge

| ****

Serial Number:

6

| ****

What date was your stove Installed?

| ****

Installation Date:

7.

| ****

The AGA Model

| Circle which model you purchased:

·         Ludlow Standard

·         Ludlow Wide

·         Ellesmere Standard

·         Ellesmere Wide

Technical Data Summary

BTU’s)
2| Minimum Heat Output| 950 Watts
3| Flame Only Effect – LED Lights| 25 watts Maximum- (Power Consumption)
4| Fuse Size inside 3 Pin Plug| 10 Amp Rating

HEAVY FRAGILE

• WARNING THIS PRODUCT IS HEAVY – OVER 25 KGS
• REQUIRES 2 PEOPLE TO LIFT THIS STOVE
• CONTAINS GLASS – ONLY STAND UPRIGHT

Please read and carefully follow all of the instructions found in this manual. Please pay special attention to the safety instructions provided in this manual. The instructions included here will assure that you have many years of dependable and enjoyable service from your AGA Electric Stove.

SAFETY INFORMATION

WARNING

• If the information in these instructions is not followed exactly, a fire or explosion may result causing property damage, personal injury or loss of life.
• Do not store or use Petrol or any other flammable vapors and liquids in the vicinity of this or any other

IMPORTANT INSTRUCTIONS

Read all instructions before installing or using this heater.

1. DO NOT COVER THIS STOVE IN ANY WAY WHATSOEVER
2. THIS STOVE MUST BE FITTED ONTO A NON-COMBUSTIBLE HEARTH, WHICH EXTENDS 225 MM PAST THE FRONT OF THE STOVE & 100 TO THE REAR.
3. DO NOT BLOCK THE COOL AIR INLET AT THE REAR OR THE HOT AIR OUTLET AT THE FRONT
4. ENSURE NO FOREIGN BODIES BLOCK THE COOL AIR INLET AT THE REAR OR THE HOT AIR OUTLET AT THE FRONT OF THIS STOVE (SUCH AS PET HAIRS CARPET FLUFF ETC) REGULARLY CLEAN ANY DUST, FIBRES OR DEBRIS FROM THESE VENTS AT THE FRONT AND BACK OF THE STOVE
5. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 1000mm (39 inches) from the front, sides & top of the heater. Refer to page 9
6. Ensure the rear mounting bracket is fitted before opening the door, otherwise the stove could tip forward
7. Always unplug (3-pin plug) heater when not in use.
8. Do not operate the fireplace if it has a damaged cord or plug, after it has malfunctioned, or if the unit has been dropped or damaged in any way.
9. Do not use the heater outdoors.
10. Do not run the cord under the carpeting. Do not cover the cord with throw rugs, runners or anything else. Arrange the cord away from traffic areas where it could cause a tripping hazard.
11. To disconnect the heater, turn the controls to “OFF” before removing the plug from the outlet.
12. Do not insert or allow foreign objects to enter any ventilation or exhaust opening, as this may cause an electric shock, fire or damage to the heater.
13. To prevent a possible fire, do not block air intakes in any way.
14. A heater has hot and arcing or sparking parts inside. Do not use it in areas where petrol/gasoline, paint or flammable liquids are used or stored.
15. Use this heater only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock or injury.
16. Avoid the use of an extension cord, the extension cord could overheat and cause a fire. This heater is not to be used with an extension cord.
17. Always use properly grounded fused and polarized outlets.
18. Always use ground fault protection where it is required by electrical codes.
19. Always disconnect the power before performing any cleaning, maintenance or relocation of the heater.
20. To prevent a possible fire, do not burn wood or other materials in this heater.
21. To prevent electric shock or fire, always use a certified electrician, should new circuits or outlets be required.
22. When transporting or storing the heater, keep it in a dry place, free from excessive vibration.
23. This appliance should not be modified under any circumstances.
24. Packaging material should be kept away from children and be disposed of in a safe manner. Plastic bags are not toys and should be kept away from children and infants.
25. Do not use this heater in small rooms when they are occupied by persons not capable of leaving the room on their own, unless constant supervision is provided.
26. If the glass is damaged, do not use the heater in order to avoid a hazard.
27. Do not leave children unsupervised when heater is turned on.
28. CAUTION Some parts of this product can become very hot and cause burns. Particular attention has to be given where children and vulnerable people are present.
29. This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children should not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.

The DO’s & DON’Ts 

DO’s| DO INSTALL THIS STOVE ONTO A NON COMBUSTIBLE HEARTH, WHICH EXTENDS

225MM PAST THE FRONT OF THE STOVE.

---|---
| l   CLEAN THE INLET & OUTLET VENTS REGULARLY AT LEAST ONCE A WEEK DEPENDING ON OPERATING CONDITIONS TO REMOVE ANY DUST, FIBRES OR

DEBRIS (SUCH AS PET HAIRS & CARPET FLUFF ETC)

l   Always install the heater in accordance with this guide. If in doubt obtain expert advice
l   Always make sure the electrical socket is accessible and located adjacent to, but not

above the heater.

l   Always disconnect the heater from the electrical supply before moving it, or carrying out

cleaning, maintenance.

l   Always make sure the heater is firmly secured to prevent it from being tipped over,

using the rear fixing bracket

l   Always use a fireguard when young children and infirm persons can come into contact

with the heater.

DON’Ts| l   NEVER COVER THIS STOVE IN ANY WAY WHAT SO EVER
DON’Ts| l   NEVER BLOCK THE COOL AIR INLET AT THE REAR OR THE HOT AIR OUTLET

AT THE FRONT

DON’Ts| l   NEVER ALLOW FOREIGN OBJECTS TO BLOCK THE COOL AIR INLET AT THE REAR OR THE HOT AIR OUTLET AT THE FRONT OF THIS STOVE (SUCH AS PET

HAIRS & CARPET FLUFF ETC)

DON’Ts

| l   Never leave children unsupervised in a room where the heater is ON and unguarded.
l   Never obstruct or cover the fan outlet or force items into heater openings.
l   Never install or use the heater anywhere where water is in use, i.e. Bathroom, Kitchens,

Shower Rooms, Swimming Pool etc.

l   Never use aerosols or steam cleaners on or around the heater.
l   Never route the mains supply cable under carpet etc.
l   Never install the heater close to curtains or combustible materials.
l   Never use the heater to dry clothes etc.
l   Never sit or stand on the heater.
l   Never use with a timer or any other device that switches the fire on automatically.

AGA Ellesmere & Ludlow Electric – All Wi-Fi Enab led Models – 2022 Version Installation & User Manual – V3

STOVE OVERALL DIMENSIONS

ELLESMERE & LUDLOW WIDE MODELS

Drawings are Not to Scale – all sizes are approximate – Ellesmere Model Shown

ELLESMERE & LUDLOW STANDARD MODELS 

Drawings are Not to Scale – all sizes are approximate – Ludlow Model Shown

INSTALLATION MUST BE ONTO A NON-COMBUSTIBLE HEARTH

(Hearth is shown as thick Black Line below)

Drawing Not to Scale

This stove must be fitted on to a Non Combustible Hearth with a minimum thickness of 12mm, which extends:

• 225mm from the front of the door of the stove
• Minimum of 100mm from the rear of the stove (with the Rear Mounting Bracket Fully Fitted)
• Minimum of 75mm either side of the stove

INSTALLATION – EXAMPLES

EXAMPLE 1 – FREESTANDING STOVE IN A ROOM

• Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 1000mm (39 inches) from the FRONT, SIDES AND TOP of the Stove when installed in a freestanding position as per Example 1 above
• Ensure the Rear Mounting Bracket is fitted before opening the door, otherwise the stove could tip forward

EXAMPLE 2 – FITTED INTO A FIREPLACE OPENING

DO NOT COVER THIS STOVE – this will void the warranty

Above Front View – Hot Air Output Grill must be kept clear– shown in white box above

Rear View – Cool Air Intake Grill shown at the bottom in yellow box, this must be kept clear of any foreign objects such as Pet Hairs and Carpet Fluff, this must be regularly cleaned so the vents are clear of foreign objects, such as dust, debris and fibres.

UNPACKING AND TESTING APPLIANCE

Carefully remove the appliance from the box. Prior to installing the appliance, test to make sure the appliance operates properly by plugging the power supply cord in the socket on the back of the stove and then directly into a 240 Volt wall socket (not an extension lead or a multi-plug in a wall socket)

Test all aspects of its operation (manual switches, remote and heater) to make sure all components are operating correctly. As with most electronic devices, your new electric stove has been designed to operate at temperatures between 5℃ (41℉) and 35℃ (95℉). During the cold winter months, allow the stove to reach a minimum room temperature of 5℃ before turning it on.

NOTE:
There may be a trace of odour during the first time you use this stove. This is caused from the paint finish curing, if the smell is strong open the windows and operate the stove on the full heat setting for 30 to 45 minutes to allow the paint to cure, children, the elderly or pets should not be allowed into the room during this period

SAFETY INFORMATION

WARNING – ELECTRIC SHOCK HAZARD
It is the customers responsibility to contact a qualified electrical installer to make sure the electrical installation is adequate and in conformance with the regulations. Take special care when cutting holes in walls or floor. Electrical wires may be behind the wall or floor covering and could cause an electrical shock if you touch them. Locate any electrical circuits that could be affected by the installation of this product and disconnect power circuit

WARNING: THIS APPLIANCE MUST BE EARTHED.
DO NOT use an extension lead with this appliance. The appliance is designed for the voltage stated on the UKCA/CE data plate.

Recommended but not mandatory to fit an individual Residual Current Device (RCD) to the ring main supply circuit to this stove. Please Hand this Manual to the customer/User for retention and future instructions in the safe operation of the appliance.

WHAT COMES WITH THE STOVE

• Media Pack consisting of Logs and Embers – please refer to the Media Section
• 2 metre Long Power Cord with 3 pin sealed plug fitted – 10 AMP fuse fitted
• Wall Fixing Bracket – please note this is already fitted to the rear of the stove

BE CAREFUL GLASS CHIPPING CAN HAVE SHARP EDGES PLEASE WEAR GLOVES WHEN HANDLING THESE CHIPPINGS.

FITTING THE REAR WALL FIXING BRACKET

ALL MODELS

This bracket must be fitted to the rear of the stove to ensure that the stove will not tip forward when the stove door is opened

Step 1 – Drill x 3 holes – 7mm diameter x 40mm deep to suit brown masonry wall plug. – 65mm centres 450mm from base level into the rear wall

Step 2 – Insert 3 X 30mm Long Brown Rawplugs into the 3 drilled holes in the back wall (marked as item 1)

Step 3 – Fix wall bracket (item 3) with 3 x no. M5 x 25mm long posi drive screws (item 4) as shown Note orientation of the bracket

Step 4 – Offer up the fire to the wall bracket so the two brackets align fit the 2x no. M5 x 20mm long cap screw supplied into bracket adjust distance to wall to suit (max 102.5mm, min 65mm) tighten screws

Congratulations the rear fixing bracket is now complete and the stove is securely fixed to the rear wall. Now you can open the door without the possibility of the stove tipping forward and lay your log arrangement:

• Please note the arrows on the drawing so COOL air enters at the rear of the stove then HOT air comes out from the front of the stove below the door
• Please ensure the stove is fitted onto a non-combustible hearth as described earlier in this manual
• Please ensure there is 100 mill gap at the rear so COOL air from the room can enter into the rear of the stove without any restriction

IMPORTANT – Please make sure the front Hot Air outlet and the rear Cool Air inlet are regularly cleaned so no foreign matters such as pet hairs and carpet fluff can block these 2 vents

NEVER COVER THIS STOVE – THIS COULD CAUSE A FIRE
Now just plug in your stove using the 3 pin plug lead provided into the female plug socket at the rear of the stove. Please note the 3-pin Plug must be plugged into a wall-mounted three-pin socket (which is part of your 13 amp ring main) not an extension lead or a multi-plug in the wall socket. Please Note – A 10 Amp fuse is fitted into the 3-pin plug on the lead provided

SETTING UP THE LOG SET AND MEDIA

Your Stove is supplied with a 4 piece, quality Silver Birch log set that can be interlocked together for that campfire effect, further enhanced with Coloured Glass chippings and White and silver Vermiculite chippings, this media set fits all the standard and wide models

LOG SET – SAMPLE LAYOUT

Alternatively, you can lay the logs in whatever pattern or design you wish, there are 4 logs of various sizes (length and thickness) so just select the ones you wish to assemble into the stove and arrange them in a manner that suits you. Also included are the White and silver vermiculite chippings you can just sprinkle these over the top of the logs for that final log burner effect Now just clean the door glass inside and out with a damp cloth, then close the door. The door only needs to be reopened if you wish to change the log arrangement. So for safety reasons keep the door closed

NOW SIT BACK AND ENJOY

OPERATING YOUR STOVE

Understanding the 2 Controller Toggle Switches on the Side of the Stove

You can operate your AGA Electric Stove in 3 ways:

1. Manual Mode 1 & 2 as described above using the two Side Toggle Switches
2. Full APP mode with a direct Wi-Fi link from the stove to your Smart Phone (Wi-Fi router not required)
3. Full APP mode with a direct link to your Household Wi-Fi network router

SETTING UP & OPERATING YOUR STOVE WITH YOUR SMART PHONE

Setting up the APP as the Remote Control on your Smart Phone – iPhone or Android

Connecting the Stove to your Smart Phone – iPhone or Android

Connecting the Stove to your Household WI-FI Network (Wireless Router)

Getting to know you Smart Phone App Functions – HOME EASY SCREENS

Getting to know you Smart Phone App Functions – USER PROFILES

Getting to know you Smart Phone App Functions – SETTING THE TIMER FUNCTION

Getting to know you Smart Phone App Functions – SETTINGS FUNCTIONS

Plugging in the Optional 2 x Rear LED 5 Watt Table Lamps

This AGA stove can also control two table/side lights one on either side of the stove
These side lamps must be fitted with LED low-energy bulbs to a maximum of 5 Watts. These 2 LED bulbs are not dimmable. MAXIMUM WATTAGE ALLOWED ON THE 2 X REAR IEC PLUGS IS 10 WATTS IN TOTAL

In EASY SCREEN 2 the Purple Lamp icon will turn the Exterior Lights ON or OFF, this function will work when you are using a light pattern set up in a USER PROFILE as shown on P29 or a Preset color

• 2 x Female IEC plugs are required (not supplied refer to Spare Parts Listing).
• You can purchase an adapter lead from AGA with an IEC female plug wired to a three-pin socket plug, you can just plug your side lamps into the 3 pin socket

PURPLE LAMP ICON
This can be found In the EASY SCREEN 2.

• This EXTERIOR SIDE LIGHT function works when you are using a pre-set light setup or a light profile set up in a USER PROFILE, turn the light slider to the maximum setting to turn the EXTERIOR SIDE LIGHTS ON.
• These side lights are not dimmable.

Wi-Fi Reset Button

Reset Wi-Fi Push Button

• Once the stove has been set to your home Wi-Fi router or a mobile phone the stove is there locked to it. If you change your Wi-Fi router at home or move to a different provider you will need to reset the Wi-Fi connection with the stove
• If you open the front door at the very top in the center you’ll see a small black push switch
• Turn the stove to the ON position using the main ON/OFF Toggle Switch on the side of the stove, this will then activate the Reset Push Switch for 20 seconds only when the stove has been turned on initially.
• Within the 20-second period press the Reset Push Button and hold in for two seconds and then release
• This will now reset the stove Wi-Fi to its default position status so you can now setup a new Wi-Fi connection using the mobile app as described.

STOVE RESET SEQUENCE

1. Unplug the Stove from the wall socket
2. Switch the unit OFF on the ON/OFF Toggle on the side of the stove
3. Turn the ON/OFF Toggle switch to ON
4. Using the Smartphone go to SETTINGS and WI-Fi Reset
5. Undertake the Reset sequence
6. Switch the unit OFF on the ON/OFF Toggle on the side of the stove
7. Turn the ON/OFF Toggle switch to ON
8. Stove has now completed a reset

Please Note
On your stove, the various Rear Flame, Fuel Bed and Down lighter colors that you select and that are shown on your smartphone screen will vary slightly to the colors generated by the RGB’s inside the stove firebox.

CARE AND MAINTENANCE

1. Switch off and unplug from the power supply before cleaning.

2. Using a soft, moist cloth, with or without a mild soap solution, carefully clean the exterior surface of the products.
   CAUTION:
   Unplug from the main electrical supply and allow the product to completely cool before handling or cleaning it.

3. Do not allow water or other liquids to run into the interior of the product, as this could create a fire and/or electrical hazard.

4. We also recommend the periodic cleaning of this appliance by lightly running a vacuum cleaner nozzle over the guards to remove any dust or dirt that may have accumulated inside or on the unit.

5. VERY IMPORTANT – REGULARLY CLEAN THE COOL AIR INLET VENT AT THE BOTTOM REAR OF THE STOVE AND THE HOT AIR OUTPUT VENT AT THE BOTTOM FRONT OF THE STOVE OF ANY FOREIGN MATTERS SUCH AS PET HAIRS, CARPET FLUFF, DUST, DEBRIS OR FIBRES

CAUTION:
Do not use harsh detergents, chemical cleaners, or solvents as they may damage the surface finish of the plastic components.

ENVIRONMENTAL PROTECTION

RECYCLING

• This symbol is known as the ‘Crossed-out Wheelie Bin Symbol’. When this symbol is marked on a product or battery, it means that it should not be disposed of with your general household waste. Some chemicals contained within electrical/electronic products or batteries can be harmful to health and the environment.
• Only dispose of electrical/electronic/battery items in separate collection schemes, which cater to the recovery and recycling of materials contained within. Your co-operation is vital to ensure the success of these schemes and for the protection of the environment.

EXPLODED VIEW & PARTS LISTS

REPLACEMENT PARTS FOR THE ELECTRIC FIRE BOX CASSETTE ONLY

Ref| Ellesmere / Ludlow

Standard

| Ellesmere / Ludlow

Wide

| Description| Part Number| QTY
---|---|---|---|---|---
1| Yes| Yes| Blower & Heater Assembly Complete| EL/1500/22| 1
2| Yes| Yes| Heater Control Board| EL/1501/22| 1
3| Yes| Yes| ON/OFF Side Mains Switch| EL/1502/22| 1
4| Yes| Yes| APP Side Switch| EL/1503/22| 1
5| Yes| Yes| Temperature Sender| EL/1504/22| 1
6| Yes| Yes| LED/RGB Light Board| EL/1505/22| 3
7| Yes| Yes| Motor| EL/1506/22| 2
8| Yes| Yes| Motor Coupling| EL/1507/22| 2
9| Yes| Yes| Motor End Bearing| EL/1508/22| 2
10| Yes| Yes| Low Voltage Wiring Loom| EL/1509/22| 1
11| Yes| Yes| 240v Wiring Loom| EL/1510/22| 1
12| Yes| Yes| Reflective Flame| EL/1511/22| 2
13| Yes| Yes| Standby Red LED Loom| EL/1512/22| 1
14| Yes| Yes| 4 Piece Log Set| EL/1513/22| 1
15| Yes| Yes| Glass Chippings (Red, Orange & Yellow)| EL/1514/22| 1
16| Yes| Yes| White & Silver Vermiculite Chippings| EL/1515/22| 1
17| N/A| Yes| Rear Frosted Glass Wide| EL/1516/22| 1
18| N/A| Yes| Rear Reflective Glass Wide| EL/1517/22| 1
19| N/A| Yes| Base Frosted Glass Wide| EL/1518/22| 1
20| Yes| N/A| Rear Frosted Glass Standard| EL/1519/22| 1
21| Yes| N/A| Rear Reflective Glass Standard| EL/1520/22| 1
22| Yes| N/A| Base Frosted Glass Standard| EL/1522/22| 1
23| Yes| Yes| Rear Side Light Cable (optional extra)| EL/1523/22| 2
24| Yes| Yes| IEC Main Inlet Socket| EL/1524/22| 1
25| Yes| Yes| IEC Side Light Socket| EL/1525/22| 2
26| Yes| Yes| Main Cable 2 Metre Long| EL/1526/22| 1
27| Yes| Yes| WI-FI Reset Switch| EL/1527/22| 1

ONLY A QUALIFIED ELECTRICIAN OR ELECTRICAL ENGINEER CAN REPAIR THIS PRODUCT LEGALLY & FOR THE WARRANTY TO BE VALID

• ALL SPARES ARE PURCHASED FROM ABGO
• TELEPHONE – 01902 790900
• WEBSITE – WWW.ABGO.CO.UK
• EMAIL – ABGOWEBENQUIRIES@ABGO.CO.UK.

EXPLODED VIEW & PARTS LIST – WIDE MODELS – LUDLOW & ELLESMERE 

AGA Ellesmere & Ludlow Electric – All Wi-Fi Enab led Models – 2022 Version Installation & User Manual – V3

EXPLODED VIEW & PARTS LIST – STANDARD MODELS – ELLESMERE & LUDLOW 

TROUBLESHOOTING

APP unless the switch is set in the

right position

 | The household router not working| Turn the Household router off leave it off for 60 seconds then switch it on again, and retry the APP. Undertake a factory reset on the APP as detailed on page 31 of your smartphone
Dim or no flame in the Rear Flame, downlights, or fuel bed| Turned to dim on the APP on the

smartphone

| Go into the App and adjust the brightness
Flame LEDs are damaged| Inspect the LEDs and replace them if necessary Call a qualified service technician and replace the LED Strip (Plug & Play)
The appliance turns off and will not turn on| The appliance has overheated and the safety device has caused the thermal switch to disconnect| Turn off the main switch, allow the appliance to cool for 10 minutes, then turn it on
The House circuit breaker has tripped| Reset the house circuit breaker
The appliance’s fuse has blown| Replace the fuse in the back outer panel

of the stove

The appliance will not come on when the switch is turned to ON| The appliance is not plugged into an electrical outlet| Check plug and plugin
The appliance has overheated and the safety device has caused the thermal switch to disconnect| Turn off the main switch, allow the appliance to cool for 10 minutes, then turn on
The circuit board is damaged| Inspect the circuit board and replace it if necessary    Call     a     qualified    service technician and replace the Circuit board
No warm air coming out of the appliance| Turned to Cool Air or the temperature has been set too low on the EASY SCREEN on the smart

phone APP

| Go into the App and adjust the setting to the required room temperature

Turn off the Cool Air Function

No warm air coming out of the appliance| The heater sensor is damaged| Inspect the sensor and heater assembly and replace them if necessary. Call a qualified service technician
Flame sputters| The flame motor is defective or the motor coupling lose| Call a qualified service technician and

replace flame motor and coupling

The flame is fixed not moving| The wiring may be loose or the flame of the motor may be defective| Call a qualified service technician and replace motor & spinner

SERVICE HISTORY
This heater must be serviced annually depending on usage.

WARRANTY

AGA FREESTANDING ELECTRIC STOVE – 2-YEAR EXTENDED WARRANTY
If you have purchased your stove from an AGA stockist within our Retailer Network, then automatically your product will carry an extended 2-year warranty. You do not need to register your stove for the warranty, but you need to retain your invoice as proof of purchase, as you will need this to make a warranty claim. So please keep the purchase invoice/receipt safe, you will also require the serial number of the stove which is on an aluminum plate above the bottom door hinge, so open the door and you will see it. This allows us to trace the date the stove was manufactured and which retailer it was sold to. Any warranty claims have to be dealt with by the retailer you purchased the stove from, the retailer will then contact AGA to deal with any warranty claims

Any product purchased outside of the AGA Retailer Network will carry a standard 12-month, non-extendable warranty. It is a condition of the Extended Warranty that the installation complies with relevant Building Regulations and the rules in force and is carried out by a suitably trained and qualified/competent person and the freestanding stove is installed as detailed in the installation and operating manual, ensuring the stove has ample ventilation completely around the stove.

This warranty is not transferable and is extended only to, and solely for, the benefit of the original purchaser of the stove. Please retain your dated sales invoice/receipt as proof of purchase. During your extended warranty period, only genuine spare parts must be used in the servicing and maintenance of your stove, these spare parts can be ordered via the AGA Retailer directly. Consumable items such as glass, paint, screens, door rope seals, bulbs, LED light boards, ceramic/plaster fuel effects, remote controls, glass beads, and batteries which are either subject to normal wear and tear or parts that require replacement in connection with normal maintenance and are not covered, either by the original or the Extended Warranty. Should you experience problems with your stove, any claim must be submitted to warranty@agastoves.org.uk with details of the supplying retailer and installation partner.

Warranty Exclusions and Limitations
No Warranty is extended to consumable service parts. Repair or replacement of parts that are subject to normal wear and tear during the warranty period or parts that will require replacement in connection with normal maintenance. Such parts include but are not limited to glass, screens, bulbs, LED boards, ceramic fuel effects, glass beads, and batteries.

Additional Advisory Information
Please do not cover this stove in any way whatsoever with anything as this could cause damage to the stove and void any warranty You must fit the stove per the manufacturer’s instructions and regularly clean any dust, fibers, or debris (Pet hairs & Carpet Fluff) from the fan heater inlet and outlet as this could cause damage or become a fire risk. This stove must be installed on a non-combustible hearth with the correct clearance around it so airflow can move around the stove freely as detailed in the installation manual.

The Extended Warranty does not cover:

• In normal usage, the paint finish of your Stove may change color slightly. As these circumstances are considered normal, they are not covered by the warranty.
• Enameled components where these parts are subjected to abnormally high temperatures, chemical abrasion, or thermal shocks, resulting in chipping, cracking, bubbling, or discoloration and crazing of the enameled finish.
• Damage resulting from installation and usage where the appliance has not been installed or used by the stove installation and operation instructions, or if the installation does not conform to local building, fire, and safety regulations.
• Defects or faults caused by specific local conditions such as draught problems, water damage, and condensation (including the remote control unit)
• Damage caused by unauthorized modifications, use, or repair.
• Damage or defects caused by the product being stored in a damp, unheated environment.
• Consequential loss (to the extent permitted by law) relating to other associated products that have not been supplied by AGA Stoves.
• Consequential loss (to the extent permitted by law) related to decorations, furnishings or other household assets.
• Delivery to/or return transport costs, Removal and re-installation costs. or any labor cost to fit parts

Repaired or replaced products are covered only for the remainder of the original warranty period. If you should ever wish to make a warranty claim because of a product fault or defect, you must inform us within a reasonable amount of time, this is within 14 days from the date on which the fault or defect first became apparent. If the product fault or defect is notified after 14 days from the date on which the fault or defect became apparent, we cannot accept any liability for events or issues that arise after the 14 days or which are caused or increased by the lack of notification which therefore prevented action being taken to restrict or eliminate any consequences arising from the fault or defect at an earlier date.

In the event of a product fault occurring during the warranty period, we will send the appropriate components or goods necessary to rectify the fault, free of charge. but this does not cover any labor cost to fit them. Nothing in the Extended Warranty shall make AGA Stoves or their partners liable for any or special, incidental or consequential damages, injury to persons or property, or any other consequential loss beyond the consumer’s statutory rights. The liability on AGA Stoves’ total liability extends only to the purchase price paid for the goods by the AGA Retailer, except where such a limitation is prohibited by statute. AGA Stoves, in the event of a warranty claim, reserves the right to either replace the goods in question or to refund the purchase price of the goods as paid by the Premium Retailer.

The Extended Warranty does not affect your statutory rights. The above warranty terms and conditions came into effect on 1st January 2013 and are applicable for all relevant products purchased after this date. Please note: This warranty is applicable for purchases within the United Kingdom (mainland only).

PRODUCT TESTING AND ACCREDITATION

This range of AGA electric Ellesmere & Ludlow stoves have been designed fully tested and manufactured in the UK, and fully conform with the relevant Union Harmonisation Legislation:

• 2014/30/EU Electromagnetic Compatibility Directive
• 2014/35/EU Low Voltage Directive
• 2011/65/EC RoHS Directive and its amendments including (EU) 2015/863
• 2014/53/EU Radio Equipment Directive

The following Harmonised Standards and Technical Specifications have been applied:

• EN 55014-1:2017+A11:2020
• EN 61000-3-2:2019
• EN 55014-2:2015
• EN 61000-3-3:2013+A1:2019
• ETSI EN301 489-1 V2.2.0:2017 ETSI
• EN301 489-3 V2.1.1:2017
• EN 60335-1:2012+A11:2014+A13:2017
• EN 60335-2-30:2009 + A11:2012
• EN 62233:2008 ETSI
• EN 300328 V2.2.2:2017

THIS STOVE MUST BE INSTALLED AS PER THE MANUFACTURER’S RECOMMENDATIONS AS FULLY DETAILED IN THIS MANUAL.

ONLY A QUALIFIED ELECTRICIAN OR ELECTRICAL ENGINEER CAN REPAIR THIS PRODUCT LEGALLY & FOR THE WARRANTY TO BE VALID.

• AGA Rangemaster Station Road, Ketley Telford, Shropshire TF1 5AQ  United Kingdom
• www.agastoves.co.uk

This Stove has been fully Designed, Tested, Approved and manufactured in the UK. This stove conforms to all relevant UK & European Directives

With AGA Rangemaster’s Policy of Continuous Product Improvement, the Company reserves the right to change specifications and make modifications to the appliance described and illustrated at any time.

References

• AGA Range Cookers - World's Best Cooking Experience | AGA Living
• AGA Range Cookers - World's Best Cooking Experience | AGA Living

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