Furbo Full HD Wifi Pet Camera User Guide

Furbo Full HD Wifi Pet Camera

Product Information

• Specifications
  • Product: Furbo
  • Internet Connection: Stable internet connection is required for WiFi connectivity

Product Usage Instructions

• Blinking Blue Light
  • Your Furbo is connected to your internet, but the Furbo app is not able to connect to it. Follow these steps:
  • Restart the app by closing it from the background, once the app has been closed, relaunch it and try reconnecting.
  • Unplug Furbo, wait 30 seconds, and plug it back in. Wait for a few minutes until the light turns yellow. Try connecting again.
  • If your app is still not connected, switch to your 4G/LTE if you are using WiFi on your Smartphone or vice versa, then try to reconnect.
  • If steps 1 – 3 do not work, try to connect to your Furbo using a different device. This will help isolate whether the issue is with the device.
  • If your other device can successfully connect, try to uninstall and reinstall the Furbo app on the phone you are originally attempting to connect to.
  • If the above steps do not fix the issue, restart your home router. Once the light on your Furbo turns yellow, try to reconnect.
  • If the issue persists, please reset the WiFi in the Furbo app. Here’s how:
  • While at your Furbo’s home screen, tap the MENU button () on the bottom right. Choose the Furbo Camera you wish to reset. Tap Reset Wi-Fi.
• Blinking Yellow Light
  • Your Furbo is not connected to your internet. Follow these steps:
  • Move your Furbo closer to your home router but keep it at least 5 feet away. If the light turns yellow, try to connect again. Continue to step two if your Furbo is still not connected.
  • Unplug Furbo, wait 30 seconds, and plug it back in. Wait until the light turns yellow and try to reconnect.
  • If the status light remains purple after re-plugging your Furbo, restart your home router. Wait until the light turns yellow and try to connect again.
  • If the status light remains purple, reset your WiFi through the Furbo app. Go to the Furbo app and select Reset WiFi. Here’s how:
  • While at your Furbo’s home screen, tap the MENU button () on the bottom right. Choose the Furbo Camera you wish to reset. Tap Reset Wi-Fi.
• Blinking Yellow Light (Set up mode)
  • If your Furbo app is prompting you to set up your Furbo, make sure you are logged in to the account you initially set up your Furbo with. Proceed to set up your Furbo.
  • If your Furbo app is prompting you to start live streaming but is failing, go to your Furbo app and follow these steps:
  • While on your Furbo’s home screen, tap the MENU button () on the bottom right. Choose the Furbo Camera you wish to remove. Tap Remove Device at the lower end of your screen.
  • Then, try to re-set it up again. If the issue persists, please contact us.
• FAQ
  • Q: What should I do if my Furbo is not connecting to the internet?
  • A: If your Furbo is not connecting to the internet, please follow the troubleshooting steps mentioned above based on the color of the status light.
  • Q: How do I reset the WiFi in the Furbo app?
  • A: To reset the WiFi in the Furbo app, go to Furbo’s home screen, and tap the MENU button () on the bottom right. Choose the Furbo Camera you wish to reset and tap Reset Wi-Fi.
  • Q: What should I do if my Furbo is in set-up mode?
  • A: If your Furbo is in set-up mode, make sure you are logged in to the account you initially set up your Furbo with. Follow the instructions provided in the user manual to proceed with the setup.

Unable to Connect Furbo

If you need urgent assistance, please click the to chat with us button and prepare this information so we can assist you immediately:

1. Is this a brand-new Furbo?
2. Color of the status light. Take a picture of the Furbo’s status light while on top of a white paper.

A stable internet connection is needed to ensure your Furbo stays connected to your WiFi.

If you are away from your Furbo and cannot see the status light:

1. Close the app on your smartphone. Once the app has been closed, relaunch it.
2. Switch to your 4G/LTE if you are using WiFi on your smartphone, then, try to reconnect.
3. Try to connect to your Furbo device by using the Furbo app on another smartphone.
4. If this will not work, please click the button below to chat with us.
   • Follow the troubleshooting steps If you keep getting an error message or are unable to livestream.
   • Please click the link below based on your Furbo’s status light.
   • Yellow Light
   • Blinking Blue light
   • Blinking Yellow Light

Yellow Light

Your Furbo is connected to your internet, but the Furbo app is not able to connect to it.

1. Restart the app by closing it from the background, once the app has been closed, relaunch it and try reconnecting.
2. Unplug Furbo, wait 30 seconds, and plug it back in. Wait for a few minutes until the light turns Yellow. Try connecting again.
3. If your app is still not connected, switch to your 4G/LTE if you are using WiFi on your Smartphone or vice versa, then, try to reconnect.
4. If steps 1 – 3 do not work, try to connect to your Furbo using a different device. This will help isolate whether the issue is with the device. If your other device can successfully connect, try to uninstall and reinstall the Furbo app on the phone you are originally attempting to connect to.
5. If the above steps did not fix the issue. Restart your home router. Once the light on your Furbo turns to yellow try to reconnect.
6. If the issue persists, please reset the WiFi in the Furbo app. Here’s how:
   • While at your Furbo’s home screen, tap the “MENU button (☰) on the bottom right.
   • Choose the Furbo Camera you wish to reset.
   • Tap “Reset Wi-Fi”.

Blinking Blue Light

Your Furbo is not connected to your internet.

1. Move your Furbo closer to your home router but keep it at least 5 feet away. If the light turns yellow, try to connect again. Continue to step two if your Furbo is still not connected.
2. Unplug Furbo, wait 30 seconds, and plug it back in. Wait until the light turns to Yellow and try to reconnect.
3. If the status light remains purple after re-plugging your Furbo, restart your home router. Wait until the light turns Yellow and try to connect again.
4. If the status light remains purple, reset your WiFi through the Furbo app. Go to the Furbo app and select “Reset WiFi”. Here’s how:
   • While at your Furbo’s home screen, tap the “MENU button (☰) on the bottom right.
   • Choose the Furbo Camera you wish to reset.
   • Tap “Reset Wi-Fi”.

Blinking Yellow Light

Your Furbo is in set-up mode.

1. If your Furbo app is prompting you to set up your Furbo, make sure you are logged in to the account you initially set up your Furbo with. Proceed to set up your Furbo.
2. If your Furbo app is prompting you to start live streaming but is failing, go to your Furbo app and follow these steps:
   • While on your Furbo’s home screen, tap the “MENU button (☰) on the bottom right.
   • Choose the Furbo Camera you wish to remove.
   • Tap “Remove Device” at the lower end of your screen.
3. Then, Try to re-setup again. If the issue persists, please contact us.

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