FERGUSON F1920RTS Smart HD Ready LED TV Instructions
- June 15, 2024
- Ferguson
Table of Contents
RTS Range Troubleshooting Guide
For any problems not mentioned in this guide or for further support please
contact our UK sales team on 0333 433 0312 or email
[email protected]
Before Installation Please Read
The remote control comes with a ‘dongle’ this is either in the battery compartment or in the remote bag.
- Insert dongle into USB socket on the TV
- 2. Insert batteries into the remote
- Plug the TV unto the mains socket and turn on
Your remote should now work with the TV.
Please be patient when pressing remote keys
The keys on the remote are extremely sensitive and in the event of an
incorrect key press, please wait a few seconds for the TV and remote to
recover before pressing the correct key.
Continuous random presses can result in the TV and remote becoming
unresponsive until they finish processing all commands.
App usage
Please note the remote is equipped with an air mouse which like the mouse on a
computer. It is necessary to use this function when signing into any apps,
just press the OK button will not always work and may result in an error
message.
Please use the mouse cursor to highlight the sign in within the app and then
press the OK button this will allow you to access the sign in page.
You also need to use the mouse to scroll around the app screen and move up,
down, left or right. To do this turn on the mouse arrow then press the hold
the OK button. You can now use the air mouse as you would a computer mouse and
it will scroll around the vailable options on the larger screen in the app.
You may need to find the play button as this is sometimes located underneath
the programme picture.
Occasionally some apps might stop working and say you must upgrade to
continue, please report any such occurrence to our customer support centre and
we will rectify the problem as soon as possible. Please note it could take up
to 48 hours to rectify the problem. In all cases this is due to circumstance
beyond our control and we always work as fast as we can to rectify the
problem. Please note this is rare and usually only affects one app at a time.