SmartAVI QWALL-HD HDMI Matrix and Wall System User Manual
- June 14, 2024
- SmartAVI
Table of Contents
SmartAVI QWALL-HD HDMI Matrix and Wall System
Technical Specifications
VIDEO
Video Bandwidth| Single-link 340MHz [10.2Gbps]
Resolution HDTV| Up to 1080p
PC Resolution| Up to 1920 x 1080
Input Video Signal| 1.2 volts
Input DDC Signal| 5 volts
Single Link Range| 1080p
Format HDMI| 1.4
DVI Compliance| Single-link DVI-D 2.0
Output Cable Length| Up to 20 ft.
HDCP Compliance| 1.0/2.0
Input Interface| (4) HDMI
Output Interface| (4) HDMI
Connector| Type A [19-pin female]
AUDIO
Format| HDMI Digital Audio
Output Interface| 3.5 mm Stereo Audio
Frequency Response| 20Hz ~ 20KHz
CONTROL
Front Panel| Push Buttons with LED Indicators
RS-232| DB9 (female) Via Control @ 9600 bps
Hot Keys| Via Keyboard
Remote| IR
Web| Web Interface
OTHER
Power| Internal 100-240 VAC
Dimensions| 17.0” W x 2.0” H x 10.75” D
Weight| 4.4 lbs
Approvals| UL, CE, ROHS Compliant
Operating Temp.| +32 to +104°F (0 to +40°C)
Storage Temp.| -4 to 140°F (-20 to +60°C)
Humidity| Up to 80% (No Condensation)
What’s in the box?
| PART NO. | QTY | DESCRIPTION |
|---|---|---|
| QWALL-HD | 1 | 4×4 HDMI Matrix & WALL System. |
| PS12VD3A-WLLMNT | 1 | 12V DC, 3A (minimum) power adapter with center-pin |
positive polarity.
SAVI-RMT| 1| IR Remote Control
| | User Manual
Installation
- Make sure QWALL-HD is turned off.
- Connect up to 4 HDMI inputs (i.e. PC, Blu-Ray Player, Digital Signage, etc.) to the HDMI INPUT ports of QWALL-HD using HDMI cables.
- Connect up to 4 HDTVs to the HDMI OUTPUT ports of QWALL-HD using HDMI cables or HDMI-to-DVI adapters for DVI displays.
- Connect a CAT5/CAT6 cable to the RJ45 connector.
- Optionally connect an RS232 cable from PC to the RS-232 port of the unit for additional control.
- Turn on QWALL-HD
- Wait for the unit to initialize. This should take less than a minute.
Application diagram
Available configuration
Video Wall Mode: User can select any of the four HD inputs and project the image across four HD screens (2×2 configuration).
Clone Mode: User can select any of the four HD inputs and project the image individually on all four HD screens, with supported resolution up to 1920×1080 on each screen.
Matrix Mode: User can quickly assign inputs to their desired
output.
Splicing Mode: User can splice the input to do different matrix arrays (i.e. 1×2, 2×1, 1×3, 3×1, 1×4, 4×1).
CONTROL USING THE FRONT PANEL
There are a total of 8 buttons used for the front panel of QWALL-HD.
| BUTTON | DESCRIPTION |
|---|---|
| 1 | Input 1 |
| 2 | Input 2 |
| 3 | Input 3 |
| 4 | Input 4 |
| 5 | Matrix Mode |
| 6 | Wall Mode |
| 7 | Macro 1 |
| 8 | Macro 2 |
The front panel supports changing between several modes, Matrix, Wall, and the preset saved onto Macro 1 and Macro 2. To use Matrix Mode, select this mode and then select the desired Output and Input respectively. For example to set Input 1 on Output 3, the user must press Button 5 -> Button 3 (Output) -> Button 1 (Input). To use Wall Mode, select this mode and the select the desired Input. To use the Macro buttons, user must access the web page of QWALL-HD and set each button to a specific preset. Once the user saves the Macro button from the web, QWALL-HD will always change to the specific preset with the selected input until the user updates QWALL-HD to perform a new macro.
CONTROL USING IR REMOTE CONTROL
| COMMAND | FUNCTION |
|---|---|
| IN -> # -> WALL -> OK | Set Input ‘#’ to Wall Mode |
| IN -> # -> CLONE -> OK | Set Input ‘#’ to Clone Mode |
| IN -> # -> QUAD -> OK | Set Input ‘#’ to quickly set up matrix array of all 4 |
inputs, with ‘X’ on Output 1
IN -> # -> OUT -> 1 -> OK| Set Input ‘#’ to Output 1
IN -> # -> OUT -> 2 -> OK| Set Input ‘#’ to Output 2
IN -> # -> OUT -> 3 -> OK| Set Input ‘#’ to Output 3
IN -> # -> OUT -> 4 -> OK| Set Input ‘#’ to Output 4
IN -> # -> F1 -> OK| Set Input ‘#’ to do 1×2 splicing on Output 1 + 2
IN -> # -> F1 -> F1 -> OK| Set Input ‘#’ to do 1×2 splicing on Output 3 + 4
IN -> # -> F2 -> OK| Set Input ‘#’ to do 2×1 splicing on Output 1 + 3
IN -> # -> F2 -> F2 -> OK| Set Input ‘#’ to do 2×1 splicing on Output 2 + 4
IN -> # -> F3 -> OK| Set Input ‘#’ to do 1×4 splicing
IN -> # -> F4 -> OK| Set Input ‘#’ to do 4×1 splicing
Note : # will only use 1, 2, 3, or 4
CONTROL USING RS-232
The QWALL-HD may also be controlled via RS-232 commands. This feature requires an RS-232 card installed on your computer or a USB to RS-232 adapter. Below are instructions on how to properly create an RS-232 connection between a PC the QWALL-HD.
Establish a connection to QWALL-HD:
- Connect a straight- through male-to-female RS-232 cable to the RS-232 connector on the PC.
- Connect the other end of the cable to the RS-232 port of the QWALL-HD.
- Power on the device.
If you are using a USB to COM port adapter and need to identify the COM port used do the following:
- Click on the start button.
- Click on Control Panel.
- Click on Device Manager.
- Click on the arrow next to Ports (COM & LPT).
You should see the name of your adapter and the COM port number in use.
Setting up the Terminal Application:
Run the terminal client of your choice such as HyperTerminal or PuTTY. Select
the correct COM port on the PC. Use the following connection settings: 9600,
N, 8, 1, no flow control. Once the connection is established type ? And hit
enter. The QWALL-HD should respond with a version number and a list of
commands.
When you connect to the QWALL-HD to a computer via an RS-232 connection, you will see an opening screen on startup. Below are some examples of RS-232 commands.
COM Port Settings:
| Baud Rate | 9600 |
|---|---|
| Start Bits | N |
| Data Bits | 8 |
| Parity | 1 |
| Stop Bits | No Flow |
| Command | RS- 232 |
| --- | --- |
| Set Input ‘#’ to Wall Mode | //I#W |
| Set Input ‘#’ to Clone Mode | //I#C |
Set Input ‘#’ to quickly set up matrix array of all 4 inputs, with ‘X’ on
Output 1| //I#M
Set Input ‘#’ to Output 1| //I#O1
Set Input ‘#’ to Output 2| //I#O2
Set Input ‘#’ to Output 3| //I#O3
Set Input ‘#’ to Output 4| //I#O4
Set Input ‘#’ to do 1×2 splicing on Output 1 + 2| //I#S1212
Set Input ‘#’ to do 1×2 splicing on Output 3 + 4| //I#S1234
Set Input ‘#’ to do 2×1 splicing on Output 1 + 3| //I#S2113
Set Input ‘#’ to do 2×1 splicing on Output 2 + 4| //I#S2124
Set Input ‘#’ to do 1×4 splicing| //I#S13
Set Input ‘#’ to do 4×1 splicing| //I#S31
CONTROL USING TCP/IP
To find the IP address of QWALL-HD, please use the SmartFinderPro
application.
After clicking “Find”, QWALL-HD will appear in the list showing its IP address
and MAC address. Users may double click the IP address on the list and it will
open on the default web browser of the computer. The user will then be
prompted to log in. The default credentials will be the following:
Username: admin
Password: admin
Once logged in, the user will be presented the four different modes QWALL-HD
uses. Click into the mode and select the Input and/or Output when prompted,
clicking Submit to send the data to QWALL-HD to change accordingly.
Wall Mode: Select the desired input and click Submit. This will set QWALL-HD to use all four monitors to set into video wall mode of the selected input.
Clone Mode: Select the desired input and click Submit. This will set QWALL-HD to use the selected input on all outputs
Splicing Mode: Select the desired input and preset and then click Submit.
This will set QWALL-HD to “splice” the monitors to the selected input and
present. For example, if the user selects Input 1 and selects preset 1×2
(1+2), this will display Input 1 over Output 1 and 2. The user can then select
Input 2 and select preset 1×2 (3+4) to display Input 2 over Output 3 and 4.
There are many options available to use, and can even be used in conjunction
with Matrix Mode
Matrix Mode: Select the desired input and output and then click Submit.
This will set QWALL-HD to individually change each monitor, allowing the user
to create a matrix array of all the Inputs over all of the Outputs.
Macro Settings: This page allows the user to actively select and save presets onto the macro buttons found on the front panel. Button 7 is assigned by Macro 1 and button 8 is assigned by Macro 2. Simply select a desired preset, assign it to a macro button, and click Submit. This will allow the user to quickly use any “splicing” preset. Please note that the preset will also use the latest Input sent to QWALL-HD. Simply use button 1-4 to switch into any Input after using the macro button.
WEB Configuration
By default, QWALL-HD is configured to DHCP/AutoIP. The user may update the IP
address to do static. The user may also update the login credentials within
this page. Both options will require QWALL-HD to perform a reboot before
continuing operation.
Firmware update
Identify the COM port on your PC and connect to the DB9 serial connection of
QWALL-HD
- Open a serial console and use Baudrate 9600 (in our example we use Hyperterminal).
- Power on QWALL-HD and press ENTER until a message appears, prompting the command to send ‘$’ and ‘B’ symbols
- QWALL-HD will now prompt the user to send the updated firmware. Transfer via YMODEM and send the latest update.
- After the download is complete, QWALL-HD will reinitialize and be ready to use again.
Troubleshooting
- No Power
- Make sure that the power adapter is securely connected to the power connector of the unit.
- Check the output voltage of the power supply and make sure that the voltage value is around 12VDC.
- Replace the power supply.
- No Video
- Check if all the video cables are connected properly.
- Connect the computer directly to the monitor to verify that your monitor and computer are functioning properly.
- Restart the computers
- Keyboard is not working
- Check if the keyboard is properly connected to the unit.
- Check if the USB cables connecting the unit and the computers are properly connected.
- Try connecting the USB on the computer to a different port.
- Make sure that the keyboard works when directly connected to the computer.
- Replace the keyboard.
- Mouse is not working
- Check if the mouse is properly connected to the unit.
- Try connecting the USB on the computer to a different port.
- Make sure that the mouse works when directly connected to the computer.
- Replace the mouse.
- No Audio
- Check if all the audio cables are connected properly.
- Connect the speakers directly to the computer to verify that the speakers and the computer audio are functioning properly.
- Check the audio settings of the computer and verify that the audio output is through the speakers.
Technical support
For product inquiries, warranty questions, or technical questions, please
contact info@smartavi.com.
Limited warranty statement
A. Extent of limited warranty
SmartAVI, Inc. warrants to the end-user customers that the SmartAVI product
specified above will be free from defects in materials and workmanship for the
duration of 1 year, which duration begins on the date of purchase by the
customer. Customer is responsible for maintaining proof of date of purchase.
SmartAVI limited warranty covers only those defects which arise as a result of
normal use of the product, and do not apply to any: a. Improper or inadequate
maintenance or modifications b. Operations outside product specifications c.
Mechanical abuse and exposure to severe conditions If SmartAVI receives,
during applicable warranty period, a notice of defect, SmartAVI will at its
discretion replace or repair defective product. If SmartAVI is unable to
replace or repair defective product covered by the SmartAVI warranty within
reasonable period of time, SmartAVI shall refund the cost of the product.
SmartAVI shall have no obligation to repair, replace or refund unit until
customer returns defective product to SmartAVI. Any replacement product could
be new or like new, provided that it has functionality at least equal to that
of the product being replaced. SmartAVI limited warranty is valid in any
country where the covered product is distributed by SmartAVI.
B. Limitations of warranty
To the extant allowed by local law, neither SmartAVI nor its third party
suppliers make any other warranty or condition of any kind whether expressed
or implied with respect to the SmartAVI product, and specifically disclaim
implied warranties or conditions of merchantability, satisfactory quality, and
fitness for a particular purpose.
C. Limitations of liability
To the extent allowed by local law the remedies provided in this warranty
statement are the customers sole and exclusive remedies. To the extant allowed
by local law, except for the obligations specifically set forth in this
warranty statement, in no event will SmartAVI or its third party suppliers be
liable for direct, indirect, special, incidental, or consequential damages
whether based on contract, tort or any other legal theory and whether advised
of the possibility of such damages.
D. Local law
To the extent that this warranty statement is inconsistent with local law,
this warranty statement shall be considered modified to be consistent with
such law.
NOTICE
The information contained in this document is subject to change without
notice. SmartAVI makes no warranty of any kind with regard to this material,
including but not limited to, implied warranties of merchantability and
fitness for particular purpose. SmartAVI will not be liable for errors
contained herein or for incidental or consequential damages in connection with
the furnishing, performance or use of this material. No part of this document
may be photocopied, reproduced, or translated into another language without
prior written consent from SmartAVI, Inc.