SAMSUNG MG11H2020CT Microwave Oven User manual

: June 14, 2024
: Samsung

Table of Contents

SAMSUNG MG11H2020CT Microwave Oven
Safety information
FCC Notice
IMPORTANT SAFETY INSTRUCTIONS
GROUNDING INSTRUCTIONS
USAGE CAUTIONS
INSTALLING YOUR MICROWAVE OVEN
CLEANING THE TURNTABLE AND ROLLER RINGS
Settings
Microwave Oven Use
Cookware Guide
Troubleshooting
Warranty
FAQs
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SAMSUNG MG11H2020CT Microwave Oven

Safety information

Congratulations on your new Samsung microwave oven. This manual contains important information on the installation, use, and care of your appliance. Please take time to read this manual to take full advantage of your microwave oven’s many benefits and features.
WHAT YOU NEED TO KNOW ABOUT SAFETY INSTRUCTIONS
Warnings and Important Safety Instructions in this manual do not cover all possible conditions and situations that may occur. It is your responsibility to use common sense, caution, and care when installing, maintaining, and operating your microwave oven.
PRECAUTIONS TO AVOID POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE ENERGY

Do not attempt to operate this oven with the door open since open-door operation can result in harmful exposure to microwave energy. It is important not to defeat or tamper with the safety interlocks.
Do not place any object between the oven’s front face and the door or allow soil or cleaner residue to accumulate on the sealing surface.
Do not operate the oven if it is damaged. It is particularly important that the oven door closes properly and that there is no damage to the:
- Door (bent),
- Hinges and latches, (broken or loosened),
- Door seals and sealing surface.
The oven should not be adjusted or repaired by anyone except properly qualified service personnel.

IMPORTANT SAFETY SYMBOLS AND PRECAUTIONS
What the icons and signs in this user manual mean:
WARNING
Hazards or unsafe practices that may result in severe personal injury or death.
CAUTION

Hazards or unsafe practices may result in minor personal injury or property damage.
To reduce the risk of fire, explosion, electric shock, or personal injury when using your microwave oven, follow these basic safety precautions.
Do NOT attempt. Unplug the power plug from the wall socket.
Do NOT disassemble. Make sure the machine is grounded to prevent electric shock.
Do NOT touch. Call the service center for help.
Follow directions explicitly. Note
These warning signs are here to prevent injury to you and others. Please follow them explicitly. After reading this section, keep it in a safe place for future reference.

FCC Notice

FCC STATEMENT :
This appliance has been tested and found to comply with the limits for a class B digital device, under Part 18 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This unit generates, uses, and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this unit does cause harmful interference to radio or television reception, which can be determined by turning the unit off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antennae.
Increase the distance between the unit and the receiver.
Connect the unit to an outlet or a circuit different from that to which the receiver is connected.

CALIFORNIA PROPOSITION 65 WARNING
WARNING
Cancer and Reproductive Harm – www.P65Warnings.ca.gov.
PACEMAKERS
Consumers with pacemakers should consult their physicians if they have concerns regarding the use of this product.

IMPORTANT SAFETY INSTRUCTIONS

When using any electrical appliance, basic safety precautions should be followed, including the following:
WARNING
To reduce the risk of burns, electric shock, fire, personal injury, or exposure to excessive microwave energy:

Read all safety instructions before using the appliance.
Read and follow the specific “PRECAUTIONS TO AVOID POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE ENERGY” on this page.
This appliance must be grounded. Connect only to a properly grounded and installed outlet. See Important “GROUNDING INSTRUCTIONS” in this manual.
Install or locate this appliance only by the provided installation instructions.
Some products such as whole eggs and sealed containers (for example, closed glass jars) can explode if heated rapidly. Never heat them in a microwave oven.
Do not use this appliance for other purposes than cooking. Drying of clothing and heating of warming pads, slippers, sponges, damp cloth and similar may lead to the risk of injury, ignition, or fire. Use this appliance only for its intended use as described in the manual. Do not put corrosive chemicals or vapors in or on this appliance. This type of oven is specifically designed to heat, cook, or dry food. It is not designed for industrial or laboratory use.
As with any appliance, close supervision is necessary when it is used by children. Keep children away from the door when opening or closing it as they may bump themselves on the door or catch their fingers in the door.
Do not operate this appliance if it has a damaged cord or plugs if it is not working properly, or if it has been damaged or dropped.
This appliance should be repaired or serviced only by qualified service personnel.
Contact the nearest authorized service facility for examination, repair, or adjustment.
Do not cover or block any openings on the appliance.
Do not tamper with or make any adjustments or repairs to the door.
Do not store this appliance outdoors. Do not use this product near water, for example, near a kitchen sink, in a wet basement, near a swimming pool, or similar locations.
Do not immerse the cord or plug in water.
Keep the cord away from heated surfaces. (including the back of the oven).
Do not let the cord hang over the edge of a table or counter.
When cleaning surfaces of the door and oven that come together when the door closes, use only mild, nonabrasive soaps or detergents applied with a sponge or soft cloth.
Unplug the plug before cleaning.
To reduce the risk of fire in the oven cavity:
Do not overcook food. Carefully attend to appliances when paper, plastic, or other combustible materials are placed inside the oven to facilitate cooking.
Remove wire twist-ties from paper or plastic bags before placing the bags in the oven.
If materials inside the oven ignite, keep the oven door closed, turn the oven off, disconnect the power cord, or shut off the power at the fuse or circuit breaker panel.
If the door is opened, the fire may spread.
Do not use the cavity for storage. Do not leave paper products, cooking utensils, or food in the cavity when not in use.
Liquids, such as water, milk, coffee, or tea can overheat beyond the boiling point without appearing to boil. Visible bubbling or boiling when the container is removed from the microwave oven is not always present. THESE VERY HOT LIQUIDS CAN SUDDENLY BOIL OVER WHEN THE CONTAINER IS DISTURBED OR A SPOON OR OTHER UTENSIL IS INSERTED INTO THE LIQUID. To reduce the risk of injury:
Do not overheat the liquid.
Stir the liquid both before and halfway through heating it.
Do not use straight-sided containers with narrow necks.
After heating, allow the container to stand in the microwave oven for a short time before removing the container.
Use extreme care when inserting a spoon or other utensil into the container.
Oversized foods or oversized metal utensils should not inserted into the microwave/ toaster oven as they may create a risk of fire or electric shock.
Do not clean with metal scouring pads. Pieces can come off the pad and touch electrical parts creating a risk of electric shock.
Do put paper products (paper plates, etc.) into the microwave oven when operating it in the toaster mode.
Do not store any materials, other than the manufacturer’s recommended accessories, in this oven when not in use.
Do not cover racks or any other part of the oven with metal foil. This will cause overheating of the oven.

CAUTION

Push Button type model Only
To avoid exposure to excessive microwave radiation, open the door only by pressing the push button located on the front-right-bottom side of the door. Do not pull or push any other part of the door to open the door.

GROUNDING INSTRUCTIONS

This appliance must be grounded. In the event of an electrical short circuit, grounding reduces the risk of electric shock by providing an escape wire for the electrical current. This appliance is equipped with a cord that includes a grounding wire and a grounding plug. The plug must be plugged into an outlet that is properly installed and grounded.
WARNING
Improper use of the grounding plug can result in a risk of electric shock.

Plug into a grounded 3-prong outlet only. Do not remove the third (grounding) prong. Do not use an adaptor or otherwise defeat the grounding plug.
Consult a qualified electrician or service person if you do not understand the grounding instructions or if you are not sure if the appliance is properly grounded.
We do not recommend using an extension cord with this appliance. If the power supply cord is too short, have a qualified electrician or serviceman install an outlet near the appliance. However, if it is necessary to use an extension cord, read and follow the “ USE OF EXTENSION CORDS section below.
A short power-supply cord is provided to reduce the risk of your becoming entangled in or tripping over a longer cord. Longer cord sets or extension cords are available and you can use them if you exercise care. If you use a long cord or extension cord:
The marked electrical rating of the cord set or extension cord should be at least as great as the electrical rating of the appliance.
The extension cord must be a grounding-type 3-wire cord and it must be plugged into a 3-slot outlet.
The longer cord should be arranged so that it will not drape over the countertop or tabletop where it can be pulled on by children or tripped over accidentally. If you use an extension cord, the interior light may flicker and the speed of the blower may vary when the microwave oven is on. Cooking times may be longer too.

CRITICAL INSTALLATION WARNINGS
The installation of this appliance must be performed by a qualified technician or service company.

Failing to have a qualified technician install the oven may result in electric shock, fire, an explosion, problems with the product, or injury.
Unpack the oven, remove all packaging material, and examine the oven for any damage such as dents on the interior or exterior of the oven, broken door latches, cracks in the door, or a door that is not lined up correctly. If there is any damage, do not operate the oven and notify your dealer immediately.
Make sure to install your oven in a location with adequate space.
Remove all foreign substances such as dust or water from the power plug terminals and contact points using a dry cloth regularly.
Unplug the power plug and clean it with a dry cloth.
Failing to do so may result in electric shock or fire.
Plug the power cord into a properly grounded 3-pronged outlet only. Your oven should be the only appliance connected to this circuit.
Sharing a wall socket with other appliances, using a power strip, or extending the power cord may result in electric shock or fire.
Do not use an electric transformer. It may result in electric shock or fire.
Ensure that the voltage, frequency, and current provided match the product’s specifications. Failing to do so may result in electric shock or fire.
Keep all packaging materials out of the reach of children, as they may use them for play. This appliance must be properly grounded. Read and follow the specific “GROUNDING INSTRUCTIONS” found at the beginning of this Section. Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
This may result in electric shock, fire, an explosion, or problems with the product.
Never plug the power cord into a socket that is not grounded correctly and make sure that it is grounded by local and national codes.
Do not cut or remove the third (ground) prong from the power cord under any circumstances.
The microwave requires a separate branch circuit single grounded outlet of at least 15A and a maximum of 20A.
Do not install this appliance in a humid, oily, or dusty location, or a location exposed to direct sunlight or water (raindrops).
This may result in electric shock or fire.
Plug the power plug into the wall socket firmly. Do not use a damaged power plug, damaged power cord, or loose wall socket.
This may result in electric shock or fire.
Do not mount over a sink.
Do not pull or excessively bend the power cord.
Do not twist or tie the power cord.
Do not hook the power cord over a metal object, place a heavy object on the power cord, insert the power cord between objects, or push the power cord into the space behind the appliance.
This may result in electric shock or fire.
Do not pull the power cord when you unplug the oven.
Unplug the oven by pulling the plug only.
Failing to do so may result in electric shock or fire.
When the power plug or power cord is damaged, contact your nearest service center for a replacement or repair.

INSTALLATION CAUTIONS
Position the oven so that the plug is easily accessible.

Failing to do so may result in electric shock or fire due to electric leakage.
Unplug the oven when it is not being used for long periods or during a thunder/ lightning storm.
Failing to do so may result in electric shock or fire.

CRITICAL USAGE WARNINGS
If the microwave appliance is flooded, please contact your nearest Samsung service center. Failing to do so may result in electric shock or fire. Read and follow the specific “PRECAUTIONS TO AVOID POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE ENERGY”, found at the beginning of this Safety Information Section. If the microwave generates a strange noise, a burning smell, or smoke, unplug it immediately and contact your nearest Samsung service center.

Failing to do so may result in electric shock or fire.
In the event of a gas leak (propane gas, LP gas, etc.), ventilate the room immediately. Do not touch the microwave, power cord, or plug. Do not use a ventilating fan. A spark may result in an explosion or fire. Take care that the door or any of the other parts do not come into contact with your body while the oven is cooking or just after cooking.
Failing to do so may result in burns.
In the event of a grease fire on the surface units below the oven, smother the flaming pan on the surface unit by covering the pan completely with a lid, a cookie sheet, or a flat tray.
Never leave surface units beneath your oven unattended at high heat settings. Boilovers cause smoking and greasy spillovers that may ignite and spread if the vent fan is operating. To minimize automatic fan operation, use adequate- sized cookware and use high heat on surface units only when necessary.
If materials inside the oven should ignite, keep the oven door closed, turn the oven off and disconnect the power cord, or shut off power at the fuse or circuit breaker panel. If the door is opened, the fire may spread.
Always observe Safety Precautions when using your oven. Never try to repair the oven on your own. There is dangerous voltage inside. If the oven needs to be repaired, contact an authorized service center near you.
Do not attempt to repair, disassemble, or modify the appliance yourself.
Because a high voltage current enters the product chassis during operation, opening the chassis can result in electric shock or fire.
You may be exposed to electromagnetic waves.
When the oven requires repair, contact your nearest Samsung service center.
If any foreign substance such as water enters the microwave, unplug it and contact your nearest Samsung service center.
Failing to do so may result in electric shock or fire.
Do not touch the power plug with wet hands.
This may result in electric shock.
Do not turn the appliance off by unplugging the power plug while the appliance is in operation.
Plugging the power plug into the wall socket again may cause a spark and result in electric shock or fire.
Keep all packaging materials well out of the reach of children. Packaging materials can be dangerous to children.
If a child places a bag over its head, the child can suffocate.
Do not let children or any person with reduced physical, sensory, or mental capabilities use this appliance unsupervised. Make sure that the appliance is out of the reach of children.
Failing to do so may result in electric shock, burns, or injury.
Do not touch the inside of the appliance immediately after cooking. The inside of the appliance will be hot.
The heat on the inside of the oven can cause burns.
Do not put aluminum foil (except as specifically directed in this manual), metal objects (such as containers, forks, etc.), or containers with golden or silver rims into the microwave.
These objects can cause sparks or a fire.
Do not use or place flammable sprays or objects near the oven.
Heat from the microwave can cause flammable sprays to explode or burn.
Failing to do so may result in electric shock or injury.
Do not tamper with or make any adjustments or repairs to the door. Under no circumstances should you remove the outer cabinet.
Do not store or use the oven outdoors.

USAGE CAUTIONS

If the surface of the microwave is cracked, turn it off.

Failing to do so may result in electric shock.
Dishes and containers can become hot. Handle with care.
Hot foods and steam can cause burns. Carefully remove container coverings, directing steam away from your hands and face.
Remove lids from baby food before heating. After heating baby food, stir well to distribute the heat evenly. Always test the temperature by tasting before feeding the baby. The glass jar or surface of the food may appear to be cooler than the food in the interior, which can be so hot that it will burn the infant’s mouth. Always follow the manufacturer’s directions for use on the container.
Make sure all cookware used in the oven is suitable for microwaving.
Use microwavable cookware in strict compliance with such manufacturer’s recommendations.
Do not stand on top of the microwave or place objects (such as laundry, oven covers, lighted candles, lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.
Items, such as a cloth, may get caught in the door.
This may result in electric shock, fire, problems with the product, or injury.
Do not operate the appliance with wet hands.
This may result in electric shock.
Do not spray volatile material such as insecticide onto the surface of the appliance.
As well as being harmful to humans, it may also result in electric shock, fire, or problems with the product.
Do not place the appliance over a fragile object such as a sink or glass object.
This may result in damage to the sink or glass object.
Do not put your face or body close to the appliance while it is cooking or when opening the door just after cooking.
Take care that children do not come too close to the appliance.
Failing to do so may result in children burning themselves.
Do not place food or heavy objects over the door. They can fall when you open the door.
The food or object may fall and this may result in burns or injury.
Do not abruptly cool the door, the inside of the appliance, or the dish by pouring water over it during or just after cooking.
This may result in damage to the appliance. The steam or water spray may result in burns or injury.
Do not cook without the glass tray in place on the oven floor. Food will not cook properly without the tray.
Do not defrost frozen beverages in narrow-necked bottles. The containers can break.
Do not scratch the glass of the oven door with a sharp object.
This may result in the glass being damaged or broken.
Do not store anything directly on top of the appliance when it is in operation.
Do not use sealed containers. Remove seals and lids before use. Sealed containers can explode due to the buildup of pressure even after the oven has been turned off.

CRITICAL CLEANING WARNINGS
Do not clean the appliance by spraying water directly onto it.
Do not use benzene, thinner, or alcohol to clean the appliance.

This may result in discoloration, deformation, damage, electric shock, or fire.
Before cleaning or performing maintenance, unplug the appliance from the wall socket and remove food waste from the door and cooking compartment.
Failing to do so may result in electric shock or fire.
Take care not to hurt yourself when cleaning the appliance. (external/internal)
You may hurt yourself on the sharp edges of the appliance.
Do not clean the appliance with a steam cleaner.
This may result in corrosion.
Keep the inside of the oven clean. Food particles or spattered oils stuck to the oven walls or floor can cause paint damage and reduce the efficiency of the oven.

INSTALLING YOUR MICROWAVE OVEN

Place the oven on a flat level surface 33.5 in (85 cm) above the floor. The surface should be strong enough to safely bear the weight of the oven.

NOT FOR BUILT-IN INSTALLATION

When you install your oven, make sure there is adequate ventilation for your oven by leaving at least 4 inches (10 cm) of space behind and, on the sides of the oven and 8 inches (20 cm) of space above.
Remove all packing materials inside the oven.
Install the roller ring and turntable. Check that the turntable rotates freely. (Turntable type model only)
This microwave oven has to be positioned so that the plug is accessible.

CAUTION

If the power cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons to avoid a hazard. For your safety, plug the cable into a properly grounded AC socket.
Do not install the microwave oven in hot or damp surroundings such as next to a traditional oven or radiator. If you use an extension cord, the electrical specifications of the extension cable must be the same as the electrical specifications of the power cord supplied with the oven. Wipe the interior and the door seal with a damp cloth before using your microwave oven for the first time.

CLEANING THE TURNTABLE AND ROLLER RINGS

Clean the roller rings periodically and wash the turntable as required. You can wash the turntable safely in your dishwasher.

STORING AND REPAIRING YOUR MICROWAVE OVEN
If you need to store your microwave oven for a short or extended period, choose a dust-free, dry location. Dust and dampness may adversely affect the microwave parts.
WARNING

Do not repair, replace, or service any part of your microwave oven yourself. Allow only a qualified service technician to perform repairs. If the oven is faulty and needs servicing, or you are in doubt about its condition, unplug the oven from the power outlet and contact your nearest Samsung service center.
Do not use the oven if it is damaged, in particular, if the door or door seals are damaged.
Door damage includes a broken hinge, a worn-out seal, or a distorted/bent casing.
Do not remove the oven from its casing.
This microwave oven is for home use only and is not intended for commercial use.

Settings

Clock
To set the time: Press the Clock button once. Use the number buttons to enter the current time. You must press at least three numbers to set the clock. If the current time is 5:00 enter, 5, 0, 0. Press the START button again. A colon will blink, indicating that the time is set.
Switching the time mode (Available only on some models)
You can change the time mode (12H/24H). 12H is the default. Press Clock + the Number “0” button at the same time. Then, press the number button corresponding to your choice. Lastly, press the START button.
Power levels
Your microwave allows you to set up two different stages of cooking, each with its own time length and power level. The Power Level button lets you control the heating intensity from Warm (1) to High (10).
Energy save mode (Available only on some models)
Press the Eco button.
Result: Display off, including the clock.
To cancel energy save mode, open the door or press the Eco button. The display shows the current time, and the oven is ready for use.
NOTE
Auto energy saving function
If you do not select a function when you are setting the microwave or if you have stopped the microwave temporarily, the Eco function is canceled and the clock will be displayed after 25 minutes.
If you leave the door open, the oven lamp turns off after 5 minutes

Microwave Oven Use

For a list of preset programs, see the cooking guide label on the front facing of the microwave oven opening, behind the door.

Manual Cooking/Stage Cooking
Touch number pads to enter time, touch Power Level (if not 100 %), touch number pads to enter power level (10-90), and then touch the Start control.
If programming additional stages, enter the cooking time and cook power of each before touching the Start control.
Preset Cooking (Available only on some models)
Touch COOK, select the food item (See Cooking Guide label), enter the quantity if needed, and then touch the Start control.
Reheat (Available only on some models)
Touch Reheat, select the food item (See Cooking Guide label), enter the quantity if needed, and then touch the Start control.
Auto Reheat (Available only on some models)
Touch Auto Reheat, and then touch the Start control.
Defrost (Available only on some models)
Unwrap food. Touch Defrost, select the food item (See Cooking Guide label), enter the quantity if needed, and then touch the Start control.
Auto Defrost (Available only on some models)
Unwrap food. Touch Auto Defrost, enter weight in pounds (0.1 – 6.0), and then touch the Start control.
Soften/Melt (Available only on some models)
Touch SOFTEN/MELT, select the food item (See Cooking Guide label), enter the quantity if needed, and then touch the Start control.
Snack Menu (Available only on some models)
Touch Snacks, select the food item (See Cooking Guide label), enter the quantity if needed, and then touch the Start control.
Keep Warm (Available only on some models)
Touch WARM HOLD or KEEP WARM and then press the Start control. When you want to stop KEEP WARM, press Stop. Otherwise, this function will continue operating for 99 minutes, and 99 seconds.
Precise Touch Cooking (Sensor or Smart Multi Sensor)
Touch control for quick access to the following programs:
- POPCORN: senses 3.0 – 3.5 oz (85 – 99 g) bags
- POTATO: senses 1, 2, 3, 4, 5 or 6 potatoes
- PIZZA: senses 1, 2, 3, or 4 slices
- VEGGIE: 1 for fresh or 2 for frozen. Senses 1, 2, 3, or 4 servings.
Sensor Cooking (Available only on some models)
A sensor in the microwave oven detects moisture released from food as it heats and adjusts the cooking time accordingly.
Make sure the microwave oven has been plugged in for at least 3 minutes. Use a microwave-safe dish with a loose-fitting lid or cover a microwave-safe dish with plastic wrap and vent.
Smart Multi-Sensor Cooking (Available only on some models)
A sensor in the microwave oven detects infrared radiation from food during cooking time. When the sensor detects the target temperature for the food, the microwave will stop cooking automatically.
Less and More (Available only on some models)
During cooking, touch the number pad “1” to subtract cook time in 10-second increments. Each additional touch of the number pad “1” subtracts 10 seconds from the cooking time. Touch number pad “6” to add cook time in 10-second increments. Each additional touch of the number pad “6” adds 10 seconds to the cooking time.
Add 30 Seconds (One Minute +)
Touch ADD 30 SEC (One Minute +). to start the microwave oven at 100 % power for 30 seconds (one minute), or to add time in 30-second (one minute) increments to any manual cooking cycle.
To Test If Cookware Is Microwave Safe
To Test Cookware/Dinnerware: Place the dish on the turntable with 1 cup (250 mL) of water beside it. Program 1 minute of cooking time at 100 %. If the dish becomes hot and the water stays cool, do not use the dish in the microwave oven.
Fit Choice (Available only on some models)
Touch Fit Choice, select the food item (see cooking guide label), enter the quantity if needed, and then touch the Start control.
Combi (Available only on some models)
Touch Combi. Touch the number buttons to set a cooking time, and then touch the Start control.
Grill (Available only on some models)
Touch Grill. Touch the number buttons to set a cooking time, and then touch the Start control.
Child Lock (Available only on some models)
There are two ways to activate Child Lock, depending on your model:
- Hold down Child Lock (3sec) for 3 seconds to activate. Hold down Child Lock (3sec) again for 3 seconds to deactivate.
- Hold down STOP/CANCEL for 3 seconds to activate. Hold down STOP/CANCEL again for 3 seconds to deactivate.
  One or the other will work on your unit.
Kids Meals (Available only on some models)
There are two ways to activate Kid’s Meals, depending on your model:
- Touch Kids Meals, select the food item (see Cooking Guide label), and then touch the Start control.
- Touch Snack/Kids Meals, select the food item (see Cooking Guide label), and then touch the Start control. One or the other will work on your unit.
Healthy Cooking (Available only on some models)
Touch Healthy Cooking, select the food item (see Cooking Guide label), and then touch the Start control.
Deodorization (Available only on some models)
To activate, press Deodorization and then touch the Start control.

Cookware Guide

For food to cook in the microwave oven, the microwaves must be able to penetrate the food without being reflected or absorbed by the dish. It is important to choose the correct cookware.
Microwave-safe utensils
If you are not sure whether an item is microwave-safe you can perform the following simple test:

Place 1 cup of water (in a glass measuring cup) inside your oven next to the item to be tested.
Press the +30s button twice to heat them both for one minute at high power. After one minute, the water should be warm and the item you are testing should be cool. If the dish is warm, then it absorbs microwave energy and is not microwave-safe.

WARNING
Never heat a sealed jar, bottle, or container in your microwave. The build-up of gasses in the jar, bottle, or container can cause it to explode.

Recommended for use

Browning plate
Disposable cardboard
Polystyrene cups/containers
Oven-to-table ware
Glass bowls and dishes
Wide-mouthed glass jars
Paper plates, paper cups, napkins, and kitchen paper
Cling film
Wax or grease-proof paper
Microwave safe thermometers
Ceramic, porcelain, and stoneware
Use with caution
Aluminum foil
Freezer bags
Straw, wicker, and wood

Unsafe to use / Do not use

Paper bags or newspaper
Recycled paper
Dishes with metal trim
Styrofoam plates and cups
Plastic storage and food containers
Metal utensils, dishes, or cookware
Freezer bag twist ties
Narrow-mouthed glass jars
Bottles with narrow necks

Troubleshooting

Check these solutions if you have a problem with your microwave:

The display and/or the oven are not working.
- Make sure the plug is properly connected to a grounded outlet. If the wall outlet is controlled by a wall switch, make sure the wall switch is turned on.
- Remove the plug from the outlet, wait ten seconds, and plug it in again.
- Reset the circuit breaker or replace any blown fuses.
- Plug a different appliance into the outlet. If the other appliance doesn’t work, call a qualified electrician to repair the wall outlet. Plug the oven into a different outlet.
The display is working, but the power won’t come on.
- Make sure the door is closed securely.
- Check if any packaging material or anything else is stuck in the door seal.
- Check if the door is damaged.
- Touch Cancel twice, and then enter all the cooking instructions again.
The microwave was turned off before the set time elapsed.
- If there is a power outage, the time indicator will display 88:88.
- If no power outage occurred, remove the plug from the outlet, wait ten seconds, and plug it in again. Reset the clock and any cooking instructions.
- Reset the circuit breaker or replace any blown fuses.
Cook food too slowly.
Make sure the oven has its dedicated circuit with a rating of at least 15A and a maximum of 20A. Operating another appliance on the same circuit can cause a voltage drop. If necessary, move the oven to its circuit.
Has sparks or arcing.
Remove any metallic utensils, cookware, or metal ties. If using foil, use only narrow strips and allow at least one inch between the foil and the interior oven walls.
The turntable makes a noise or becomes stuck.
- Clean the turntable, roller ring, and oven floor.
- Make sure the turntable and roller ring are positioned correctly.
Causes TV or radio interference.
This is similar to the interference caused by other small appliances, such as hair dryers. Move your microwave (or appliance) away from the affected item, such as your TV or radio.
The operating noise is too loud.
- The microwave oven makes noise during operation. This is normal.
- If you hear an abnormal sound continuously, please contact the Samsung Call Center (1- 800-726-7864).
Difficulty replacing the charcoal filter.
Please refer to the instructions for replacing the charcoal filter in the user’s manual.
Turntable rotates improperly
- Make sure you have not put too much food on the turntable.
- If the food is too large or too heavy, the turntable may operate improperly.
Smoke and bad smell when first operated.
This is a temporary condition caused by a new component heating for the first time. The smoke and smell will disappear completely after 10 minutes of operation. To remove the smell more quickly, put a Pyrex measuring cup with a half cup of water mixed with 2 tablespoons of lemon juice into the microwave oven, and then run the microwave on high for 1½ to 2 minutes.

NOTE

If the above guidelines do not enable you to solve the problem, then contact your local SAMSUNG customer service center.
Please have the following information ready;
The model and serial numbers, normally printed on the rear of the oven
Your warranty details
A clear description of the problem
If you set the power level to more than 70 %, the microwave will automatically decrease the power level to 70 % after 20 minutes to prevent overcooking.

Warranty

SAMSUNG MICROWAVE OVEN LIMITED WARRANTY TO ORIGINAL PURCHASER WITH PROOF OF PURCHASE This SAMSUNG brand product, as supplied and distributed by SAMSUNG ELECTRONICS AMERICA, INC. (SAMSUNG) and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting on the date of delivery to the original consumer purchaser, of:
One (1) Year Parts and Labor Ten (10) Years Magnetron Part (Part Only)
This limited warranty is valid only on products purchased and used in the United States that have been installed, operated, and maintained according to the instructions attached to or furnished with the product. To receive warranty service, the purchaser must contact SAMSUNG at the address or phone number provided below for problem determination and service procedures. Warranty service can only be performed by a SAMSUNG-authorized service center. The original dated bill of sale and/or proof of delivery must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG’s authorized service center to receive warranty service.
SAMSUNG will provide in-home service within the contiguous United States during the warranty period at no charge, subject to the availability of SAMSUNG-authorized servicers within the customer’s geographic area. If in-home service is not available, SAMSUNG may elect, at its option, to provide transportation of the product to and from an authorized service center. If the product is located in an area where service by a SAMSUNG-authorized servicer is not available, you may be responsible for a trip charge or required to bring the product to a SAMSUNG-authorized service center for service. To receive in-home service, the product must be unobstructed and accessible to the service agent.
During the applicable warranty period, a product will be repaired, replaced, or the purchase price refunded, at the sole option of SAMSUNG. SAMSUNG may use new or reconditioned parts in repairing a product, or replace the product with a new or reconditioned product. Replacement parts and products are warranted for the remaining portion of the original product’s warranty or ninety (90) days, whichever is longer. All replaced parts and products are the property of SAMSUNG and you must return them to SAMSUNG.

This limited warranty covers manufacturing defects in materials or workmanship encountered in normal household, noncommercial use of this product and shall not cover the following: damage that occurs in shipment, delivery, installation, and uses for which this product was not intended; damage caused by unauthorized modification or alteration of the product; product where the original factory serial numbers have been removed, defaced, changed in any way, or cannot be readily determined; cosmetic damage including scratches, dents, chips, and other damage to the product’s finishes; damage caused by abuse, misuse, overheating due to overcooking, glass tray or turntable, pest infestations, accident, fire, floods, or other acts of nature or God; damage caused by use of equipment, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by SAMSUNG; damage caused by incorrect electrical line current, voltage, fluctuations and surges; damage caused by failure to operate and maintain the product according to instructions; in-home instruction on how to use your product; service to correct installation not in accordance with electrical or plumbing codes or correction of household electrical or plumbing (i.e., house wiring, fuses, or water inlet hoses); and reduced magnetron power output related to normal aging.
The cost of repair or replacement under these excluded circumstances shall be the customer’s responsibility.
Visits by an authorized servicer to explain product functions, maintenance, or installation are not covered by this limited warranty. Please contact SAMSUNG at the number below for assistance with any of these issues.
Samsung will charge a repair fee for replacing an accessory or repairing cosmetic damage if the damage to the unit and/or damage to or loss of the accessory was caused by the customer. Items this covers include:

Dented, scratched, or broken door, handle, out-panel, or control panel
Broken or lost tray, guide roller, coupler, filter, or wire rack

Parts that SAMSUNG has determined can be replaced by the user may be sent to the customer for installation. At SAMSUNG’s discretion, an authorized servicer can be dispatched to perform such installation.
EXCLUSION OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary from state to state.

LIMITATION OF REMEDIES
YOUR SOLE AND EXCLUSIVE REMEDY IS PRODUCT REPAIR, PRODUCT REPLACEMENT, OR REFUND OF THE PURCHASE PRICE AT SAMSUNG’S OPTION, AS PROVIDED IN THIS LIMITED WARRANTY. SAMSUNG SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO TIME AWAY FROM WORK, HOTELS AND/OR RESTAURANT MEALS, REMODELING EXPENSES, LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary from state to state.
SAMSUNG does not warrant the uninterrupted or error-free operation of the product. No warranty or guarantee given by any other person, firm, or corporation concerning this product shall be binding on SAMSUNG.
To obtain warranty service, please contact SAMSUNG at Samsung Electronics America, Inc.
85 Challenger Road
Ridgefield Park, NJ 07660
1-800-SAMSUNG (726-7864) and www.samsung.com/us/support

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Please be advised that the Samsung warranty does NOT cover service calls to explain product operation, correct improper installation, or perform normal cleaning or maintenance.