MuxLab 500800 KVM HDMI Over IP PoE Extender Installation Guide

: June 14, 2024
: MuxLab

Table of Contents

MuxLab 500800 KVM HDMI Over IP PoE Extender
Product Specifications
Product Usage Instructions
KVM HDMI over IP PoE Extender, 4K@60 500800
Installation
Troubleshooting
Specifications
Read User Manual Online (PDF format)
Download This Manual (PDF format)

MuxLab 500800 KVM HDMI Over IP PoE Extender

Product Specifications

Environment : Devices
Transmission Bandwidth (HDMI) : Signals Connectors
Note : Cables not included.
Maximum Distance: Based on a maximum length of 6.6ft (2m) of HDMI cable per end.
Latency Compression Bandwidth
Network Requirement: RJ45 Pin Configuration Reverse Polarity Sensitive. Use EIA/TIA 568A or 586B straight-through wiring.
Cable Power Source
PoE Standard Power Consumption Temperature
Dimensions Weight Compliance Warranty Order Information

Product Usage Instructions

Installation

Identify the connectors on the Transmitter and Receiver as indicated on the product labels, see the above front and rear product views for further details.
Verify that the distance between the HDMI Transmitter and Receiver is within MuxLab specifications (see Specifications table for more details).

Applications
Applications include management of multi-server systems supporting HDMI displays in IT Departments within corporations, Educational Institutions, CAD Design, Graphic Design, Media Servers, and Data Centers.

Frequently Asked Questions (FAQ)

Q: What is the maximum distance supported by this product?
- A: The maximum distance supported is based on a maximum length of 6.6ft (2m) of HDMI cable per end.
Q: Can I use any type of Ethernet switch with this product?
- A: For multiple point-to-point (including point-to-multipoint) configurations, the Ethernet Switch must support Gigabit ports, Jumbo Frame capability, and DHCP Server capability. MuxLab recommends using the Cisco CBS350 Series Managed Switches.
Q: Is an external power supply included with this product?
- A: No, this device supports PoE (PD), so an external power supply is not included. It is intended to be powered via a PoE (PSE) Ethernet Switch. If required, an optional power supply (500993) may be purchased separately.

KVM HDMI over IP PoE Extender, 4K@60 500800

Overview

The KVM HDMI over IP PoE Extender, 4K@60 allows HDMI & USB equipment to be connected up to 330ft (100m) over an Ethernet LAN, supports HDMI up to 4K @ 60Hz (4:4:4) via Cat5e/6 cable in multiple point-to-point and point-to-multipoint configurations, it also allows creating a Video Wall of user configurable size (X by Y) supporting 100’s of screens, depending on network bandwidth, utilizing one Receiver for each display in the array.
The Transmitter terminates via HDMI, Audio In/Out and USB ports to a computer server/workstation. The Receiver terminates via HDMI, Audio In/Out, and USB ports to a display, mic & amplified speakers (or headset with mic) respectively, and up to 4 USB devices such as a keyboard, mouse, printer, drawing pad, storage device, camera, etc. A single Receiver can be switched via hotkey sequences to any Transmitter on the network, allowing a single operator to manage numerous servers/workstations, in a distributed KVM application.
For multiple point-to-point (including point-to-multipoint) configurations the Ethernet Switch must support Gigabit ports, Jumbo Frame capability and DHCP Server capability. MuxLab recommends using the Cisco CBS350
Series Managed Switches.
The MuxLab ProDigital Network Controller (500812) is available to simplify the configuration and utilization of the 500800 and other MuxLab IP based products via an Ethernet web interface.

Applications
Applications include management of multi-server systems supporting HDMI displays in IT Departments within corporations, Educational Institutions, CAD Design, Graphic Design, Media Servers, and Data Centers.

Installation

Identify the connectors on the Transmitter and Receiver as indicated on the product labels, see the above front and rear product views for further details.
Verify that the distance between the HDMI Transmitter and Receiver is within MuxLab specifications (see Specifications table for more details).
To install the Transmitter
- Connect the Transmitter to the computer server/workstation HDMI video source with an HDMI compliant cable.
- Connect the Transmitter USB Port to the computer server/workstation USB port, using a compliant Type A to Type B USB Cable.
- If required, connect the computer audio-out and mic-in port to the Transmitter audio-in
  and mic-out port, respectively.
- If the application is point-to-point, then connect one (1) length of Cat 5e/6 (or higher) grade UTP cable to the RJ45 LINK connector on the Transmitter. If transmitting over the network, use an Ethernet Switch between Transmitter and Receiver.
To install the Receiver
- Connect the Receiver HDMI port to the Monitor HDMI port with a HDMI compliant cable.
- Connect the two Receiver USB 1.1 ports to a USB keyboard and mouse.
- Connect the two Receiver USB 2.0 ports to other USB devices, such as a printer, drawing pad, storage device, camera, etc.
- If required, connect the Receiver audio-out and mic-in port to an amplified speaker and to a mic system (or headset with mic) respectively.
- If the application is point-to-point, then connect one (1) Cat 5e/6 cable (or higher) coming from the Transmitter, to the RJ45 LINK connector on the Receiver. If transmitting over the network, use an Ethernet Switch between Transmitter and Receiver.
If the configuration is a multiple point-to-point (including point-to-multipoint) architecture
- You will need to use an Ethernet Switch with Gigabit ports and DHCP Server support. In addition Jumbo Frame support is required. Verify that the Ethernet Switch is configured correctly and that the DHCP Server is enabled and that Jumbo Frame is enabled. See the operating manual for more information about configuring the Ethernet Switch.
- Connect all Transmitters and Receivers to the Ethernet Switch.
- Use the DIP Switches to select a unique Device ID for each Transmitter present on the network and configure each Receiver Device ID to the corresponding selected Transmitter.
- Note : This step is not necessary if the MuxLab Pro Digital Network Controller (500812) is used.
The Transmitter and Receiver supports a directional IR port and RS232 port that can be utilized if required to transport control signals to control end devices.
Powering the Transmitter or Receiver via an external power supply is only necessary where PoE (PSE) is unavailable. If PoE is unavailable, connect a 5 VDC power supply (500993 – sold separately) to each Receiver and to an AC power outlet. Next connect each Transmitter in the same manner. If power is present, the green power LED on each Transmitter and Receiver will illuminate.
Note : Power ‘ON’ the KVM HDMI over IP PoE Extender, 4K@60 only after all connections have been made.
Power ‘ON’ the HDMI equipment and verify the image quality, sound if applicable, keyboard and mouse functionality, as well as any additional USB connected devices.
Please download and reference the 500800 Operation Manual found on the MuxLab website (under the 500800 webpage) for further instructions on how to operate this device
The following diagram illustrates a typical KVM LAN configuration.

Troubleshooting

The following table describes some of the symptoms, probable causes and possible solutions in regard to the installation of the KVM HDMI over IP PoE Extender, 4K@60

Symptom| Transmitter LEDs| Receiver LEDs| Probable Cause| Possible Solutions
---|---|---|---|---
Power| Link| Power| Link| |
No Image| OFF| OFF| OFF| OFF| No power|

Check power connections
Check PoE Ethernet Switch Setup

No Image| BLINK| OFF| BLINK| ON| Booting| Wait until booting process is finished
No Image| ON| OFF| ON| OFF| No Ethernet Link|

Check Ethernet Switch Status
Check UTP Cables

Info Screen| ON| OFF| ON| BLINK| UTP Cable| Check the Transmitter UTP cable
Info Screen| ON| ON| ON| OFF| UTP Cable| Check the Receiver UTP cable.
Info Screen| ON| BLINK| ON| BLINK| No Data Connection| Check if DIP Switch settings match
Info Screen| ON| ON| ON| BLINK| Wrong setting on Receiver| Check DIP Switch address of the Receiver
Choppy Video| ON| ON| ON| ON| Configuration|

Check cable length
Check the DVI Cable Quality
Check if Jumbo Frame is enabled on the Ethernet Switch

Image flickers when powering up nearby equipment| ON| ON| ON| ON| Interference|

Use STP cables

Mouse or Keyboard not working| ON| ON| ON| ON| USB Cable|

Check the USB Cable Quality
Check that the Keyboard and mouse are connected to the USB 1.1 Port.

USB Speed Slow| ON| ON| ON| ON| Wrong Port| Check that any additional USB devices are connect to the USB 2.0 Port

If you still cannot diagnose the problem, please call MuxLab Customer Technical Support at 877-689-5228 (toll-free in North America) or (+1) 514-905-0588 (International).

Specifications

Environment	HDMI 2.0
Devices	Computers and servers with HDMI monitor ports.
Transmission	Transparent to the user
Bandwidth (HDMI)	597MHz
Signals	HDMI 2.0 protocol, HDCP 1.4, HDCP 2.2

Connectors

Note: Cables not included.

|

One (1) HDMI receptacle.
One (1) RJ45S for Cat 5e/6 unshielded or shielded twisted pair.
Two (2) 3.5mm jacks for audio-in and audio-out (TX)/audio-out and Mic-In ( RX). One (1) 3.5mm jack for directional Infrared port.
One (1) DB9 for RS232
One (1) 2.1mm locking barrel jack for power.
One (1) or Four (4) USB Connector(s) for Host (TX)/Client (RX) Four (4) DIP Switches for device ID addressing.

Maximum Distance

Based on a maximum length of 6.6ft (2m) of HDMI cable per end.

| Cat5e/6: 330ft (100m) up to 4K @ 60 Hz (4:4:4)

Note: When installed in an electrically noisy environment, an STP cable must be used. Also, cross-connection reduces the effective distance depending on the grade of twisted cable used.

Latency| One (1) Frame (16ms), maximum 2 frames (33ms)
Compression| JPEG 2000
Bandwidth| Up to 850 Mbps
Network Requirement| 1000BaseT with PoE
RJ45 Pin Configuration
Reverse Polarity Sensitive. Use EIA/TIA 568A or 586B straight-through wiring.| RJ45 Link

Pin 1 (R) Pin 2 (T)
Pin 3 (R) Pin 6 (T)
Pin 4 (R) Pin 5 (T)
Pin 7 (R) Pin 8 (T)

Cable| One (1) Cat 5e/6 or better twisted pair cables required
Power Source| This device supports PoE (PD), an external power supply is not included. It is intended to be powered via a PoE (PSE) Ethernet Switch. If required, an optional power supply (500993) may be purchased separately.
PoE Standard| IEEE 802.3af
Power Consumption|

Transmitter: 6Watts
Receiver : 8Watts

Temperature|