victron energy GX LTE 4G-E Cellular Modem Instruction Manual
- June 14, 2024
- victron energy
Table of Contents
victron energy GX LTE 4G-E Cellular Modem
Product Information
Specifications
- Product Name: GX LTE 4G
- Manual Revision: 02 – 09/2023
- Supported Technologies: 2G, 3G, 4G
- Supported LTE Bands:
- GX LTE 4G-E: Bands 1, 3, 5, 7, 8, 20, 38, 40, 41
- GX LTE 4G-A: Bands 2, 4, 12
- GX LTE 4G-SA: Bands 1, 2, 3, 4, 5, 7, 8, 20, 28, 40, 66
- Compatible with GX devices
Introduction
The GX LTE 4G is an accessory for GX devices. It is a cellular modem that supports 2G, 3G and 4G technologies. It provides mobile internet for the system and a connection to the Victron Remote Management (VRM) portal. There are multiple models available based on the cellular network bands in your region.
Features
- Built-in GPS receiver
- GX compatibility
- SIM card support
Built-in GPS receiver
The GX LTE 4G includes a built-in GPS receiver. When the optional active GPS antenna (part number GSM900200100) is installed, the system can be tracked and geo-fenced on the VRM Portal.
GX compatibility
The GX LTE 4G can be used with any of the GX devices. However,it requires Venus OS v2.60 or newer to be installed on the GX device for proper functionality.
SIM card support
The GX LTE 4G requires a SIM card for cellular connectivity.
Please refer to the installation and configuration section for more details on
SIM card installation.
Product Usage Instructions
Installation and Configuration
Installation step-by-step
- Ensure that your GX device is powered off.
- Locate the SIM card slot on the GX LTE 4G.
- Insert the SIM card into the slot, ensuring it is properly aligned.
- If using an optional active GPS antenna, connect it to the GX LTE 4G using the provided GSM900200100 accessory.
- Securely attach the GX LTE 4G to your GX device using the appropriate mounting method.
- Power on your GX device.
Configuration
To configure the GX LTE 4G, you will need to access the settings on your GX device. Follow these steps:
- Connect to your GX device’s interface either through a web browser or a dedicated software.
- Navigate to the network settings section.
- Select the GX LTE 4G as the preferred cellular modem.
- Enter the necessary APN, username, and password provided by your network service provider.
- Save the settings and restart your GX device.
Troubleshooting
Troubleshooting guide
If you encounter any issues with the GX LTE 4G, please refer to the troubleshooting guide provided in the manual. It contains step-by-step instructions to resolve common problems.
What to do if the GX LTE 4G is not staying connected?
If your GX LTE 4G is not staying connected to the network, try the following steps:
- Ensure that your SIM card is inserted correctly and securely in the GX LTE 4G.
- Verify that your network service provider has not imposed any restrictions on your SIM card.
- Check if the cellular signal strength in your area is sufficient for stable connectivity.
- Restart your GX device and try reconnecting to the network.
Technical Data
For detailed technical specifications and more information,please refer to
the product’s technical data sheet.
Warranty
The GX LTE 4G comes with a five-year limited warranty. For more information
on the warranty terms and conditions, please refer to the warranty section in
the manual.
FAQ
Q: Can I use the GX LTE 4G with any GX device?
A: Yes, the GX LTE 4G is compatible with any GX device. However,make sure
to install Venus OS v2.60 or newer on your GX device for proper functionality.
Q: What SIM card bands are supported by each model of the GX LTE 4G?
A: The supported bands vary depending on the model:
- GX LTE 4G-E: Bands 1, 3, 5, 7, 8, 20, 38, 40, 41
- GX LTE 4G-A: Bands 2, 4, 12
- GX LTE 4G-SA: Bands 1, 2, 3, 4, 5, 7, 8, 20, 28, 40, 66
Introduction
General description
The GX LTE 4G is an accessory for GX devices. It is a cellular modem that
supports 2G, 3G and 4G technologies. It provides mobile internet for the
system and a connection to the Victron Remote Management (VRM) portal. See
also the GX LTE product page on our website.
There are multiple models, refer to the table below to see which model best matches the available cellular network bands in your region.
Part number| Name| Region| Used module| Supported LTE
bands
---|---|---|---|---
GSM100100400| GX LTE 4G-E| For EMEA (Europe, Middle-East, Africa), Korea,
Thailand| SIMCom SIM7600E| 1, 3, 5, 7, 8, 20, 38, 40, 41
GSM100200400| GX LTE 4G-A| For North America| SIMCom SIM7600A| 2, 4, 12
GSM100300400| GX LTE 4G-SA| For Australia, New Zealand, South America| SIMCom
SIM7600SA| 1, 2, 3, 4, 5, 7, 8, 20, 28, 40, 66
For more details, please refer to the SIM7600X Comparison Table.
Features
Built-in GPS receiver
The GX LTE 4G includes a built-in GPS receiver. When the optional active GPS
antenna is installed, the system can be tracked as well as geo-fenced on the
VRM Portal.
The required accessory part number is GSM900200100 – Active GPS Antenna for GX
GSM.
GX compatibility
The GX LTE 4G can be used with any of the GX devices and requires Venus OS
v2.60 or newer to be installed on the GX device.
SIM card
It requires a SIM card of the Mini-SIM format.
When to use a mobile router instead
The GX LTE 4G provides only an internet connection for the GX device. Sharing
the internet with laptops,phones, or other devices is not possible.
For installations where more devices require internet, as is often the case on
a yacht or RV, or where a reliable failover/backup solution is needed,
consider installing a mobile router with this functionality instead.
A mobile router can share cellular data with multiple devices such as
smartphones, tablets, laptops and other devices via its Ethernet port or WiFi
and is able to switch to a previously configured WiFi connection in the event
of an Ethernet connection failure or vice versa.
Antennas and accessories
A small indoor LTE antenna is included. Optionally, we also sell an outdoor
LTE antenna, which increases the range:
- Part number GSM900100400 – Outdoor 4G GSM Antenna
What’s in the box?
- GX LTE 4G (with integrated USB cable)
- GSM 2G/3G/4G mini rod antenna (for indoor use)
- DC power cable (with inline fuse and terminal block)
Installation and configuration
Installation step-by-step
Follow the steps below to install the GX LTE 4G:
- Mount the device in a place that is not covered by metal objects. Consider using the optional outdoor antenna when installing the GX LTE 4G in a closed metal enclosure, car, or van to increase the range.
- Mount the included antenna to the SMA connector labeled LTE.
- An optional active GPS antenna is screwed onto the SMA connector labeled GPS.
- Insert the SIM card. You will need to eject the SIM card tray with a pen or other pointy object. Be aware that the SIM card tray sits slightly recessed inside the unit. Be sure to push it all the way in.
- Connect the GX LTE 4G to the GX device with the supplied USB cable. Use a USB hub if all USB sockets are already in use.
- Connect the DC power supply (8 to 70 VDC). A 1.4 m cable with M10 cable lugs and a built-in Slow Blow fuse 3.15A 250V, 5x20mm is included. Pay attention to the correct polarity as labeled on the front sticker.
- After power-up, the blue LED will be solid blue. Once it has registered on a network, the LED will start blinking slowly. Finally, when the internet connection is established, the LED will blink quickly.
Configuration
The GX LTE 4G is configured entirely via the connected GX device.
Setting a SIM-PIN helps reducing the risk of the SIM card being stolen and
used. Use a mobile phone to set the SIM-PIN, and thereafter configure it on
the GX device as follows:
-
When using a SIM card with its SIM-PIN security disabled, the system will work without further configuration.
-
Setting a SIM-PIN helps reducing the risk of the SIM card being stolen and used. Use a mobile phone to set the SIM-PIN, and there after configure it on the GX device as follows:
Go to Settings → GSM modem → PIN. -
Enter the same PIN that was previously set in the mobile phone or provided by the network operator.
-
Go to Settings → GSM Modem → APN and set the APN name if necessary. Some mobile networks require manual configuration of an APN especially when roaming. Contact your network operator for details.
-
If you are installing the GX 4G LTE in an area where you can expect internet coverage to be occasionally disrupted, you should enable the “Reboot device when no contact” option in the GX device’s VRM menu. This will automatically restart the GX device and power cycle the GX if it has failed to transmit data to VRM for the configured time.
Note that if you are leaving internet service coverage areas (such as an RV on the move, or a boat leaving dock to go to sea), then it is recommend to disable this setting, so that your GX is not rebooting itself for no reason. Or set it, for example, to a two hour time-out and accept a reboot every two hours when underway.
Watch this video to learn how to connect via LAN, WiFi and the GX GSM which is the same as the GX LTE: Connecting a Victron GX Device online and setting up a GX GSM
Operation
SIM status
The SIM status is displayed on the GSM overview page on the GX device. The
following table shows all possible states and their meaning:
| Status | Description |
|---|---|
| Ready | SIM card is installed properly and registered to the network. |
| SIM not inserted | SIM card is missing or not inserted properly. SIM tray might |
hang out a little.
PIN required| SIM card requires a 4 digit PIN for unlock.
PUK required| SIM is locked due to wrong PIN inputs. 8 digit PUK is required
to release the lock state.
SIM failure| SIM does not respond – might be broken.
SIM busy| SIM is in busy state.
SIM wrong| Type of SIM is not supported.
Status Bar
Cellular modem status can be checked at a glance by looking at the status bar.
| Icon | Details |
|---|---|
| Cellular modem is connected to network, but not to the internet (no data |
connection). Possibly on purpose, because an Ethernet or WiFi connection is
available.
| Cellular modem is properly configured, the 4G/3G/Edge etc. icon reflects
that the cellular modem internet connection is in use and what type of
connection is applied.
| WiFi is available and its internet connection is in use. WiFi has priority
over cellular connection.
| SIM-PIN code is required.
| Roaming, only informative. To use internet connection while roaming, it
needs to be enabled in Settings → GSM modem → Allow roaming.
GPS
When the optional active GPS antenna is added, the position is sent to the VRM
portal and also displayed in the GX device as follows:
Troubleshooting
Troubleshooting guide
There are many reasons for a modem internet connection to not work. Carefully
go through each step of this troubleshooting guide. Make sure to start at the
first step. When asking for help, make sure to mention each step taken and the
result.
| Step | Element | Details |
|---|---|---|
| 1 | Power | Check that the blue LED is either lit continuous or blinking. |
| 2 | USB connection | The modem must be connected to USB, and visible in the |
Settings → GSM modem menu.
3| SIM card status| Check the SIM Status in the menu, it must show “Ready”. It
will show “SIM not inserted”, or “PIN required”, or “PUK required” and more
related errors when there is a problem. Please refer to the SIM status list
[6] for details.
4| Signal strength| 1 bar minimum for VRM logging, 2 or 3 bars are necessary
for a working remote console. An outdoor antenna typically increases received
signal by 15 dB to 25 dB.
5| Carrier registration| Check that a name of a Cellular provider is visible
in the “Carrier” field. If it is not, check signal strength and otherwise
contact your SIM card provider and/or insert the SIM card in a phone to double
check its operation and subscription status.
6| Internet connection| Verify that the Internet shows “Online”. Reasons for
the system to not go “Online” whilst properly registered on the Network are:
1) APN not configured, contact the network operator for details.
2) The network is a different one than the home network (ie. roaming), and the setting to permit Roaming is disabled.
3) Signal strength is strong enough to register on the network, but not to open the data connection to the internet.
7| Connection to VRM portal| Verify that the VRM Portal menu shows a recent last connection time. See Settings → VRM Portal. For more details, see the VRM Connection troubleshooting chapter of the GX Manual.
Note that Ethernet and WiFi connections have priority over the cellular connection. Even when the available Ethernet or WiFi connection does not have a good connection to the internet, there is no automatic detection in place which in such case switches over to the GX GSM. In more technical language: when the cellular data connection is active, it is configured with a high routing metric. This way, the Linux kernel prioritises Ethernet or Wifi when these are available.
What to do if the GX LTE 4G is not staying connected?
Enable the “Reboot device when no contact” configuration setting in the VRM
menu of the GX device. That will reboot the GX (and with it the GX GSM)
automatically if the internet connection is not available. See also the
configuration chapter [4] for more details.
Technical data
GX LTE 4G| GSM100100400 | GSM100200400 | GSM100300400
---|---
Supply voltage range| 8 – 70VDC
Power draw
| 2.5W while 2G/3G/4G data transfer
<1.0W in idle mode
+0.4W if GPS is enabled
Operating temperature range| -40 +50°C (-40 – 120°F)
Power cable (included)| 1.4m cable with inline fuse holder, terminal block and
10mm ring terminals
Inline fuse (included)| T3.15A250V
COMMUNICATION
USB communication port| Fixed 1.0m cable with USB-A connector (connects to the
GX device)
LTE antenna connector| Type SMA Female (optional 4G outdoor antenna
GSM900100400)
GPS antenna connector| Type SMA Female (optional GPS antenna GSM900200100)
GNSS| GPS/Beidou/GLONASS/GALILEO/QZSS
SIM card| Regular Mini SIM (supports both 1.8V and 3V)
Data transmission (max. Download/Upload)
| LTE Cat-1: 10 Mbps / 5 Mbps 3G (HSPA+): 42 Mbps / 5.76 Mbps
2G (EDGE): 236.8 Kbps / 236.8 Kbps
2G (GPRS): 85.6 Kbps / 85.6 Kbps
Status indicator| Blue LED
INSTALLATION & DIMENSIONS
Dimensions (l x w x h)| 106 × 42.5 × 22mm
Weight| 0.08kg (0.177lbs)
Wire gauge (power cable)| 0.5..1.5mm2 / AWG 28..16 or use supplied power cable
Recommended fuse size| 500mA @ 12V / 250mA @ 24V / 100mA @ 48V or use supplied
inline fuse
STANDARDS
Safety| EN 60335-1 / EN 60335-2-29 / EN 62368-1
Emission / Immunity| ECE R10-5
QM| EN 9001:2015
Appendix
Accessory / Antennas
- Outdoor 2G and 3G GSM Antenna
This antenna can be used with the GX LTE 4G, for 2G, 3G as well as 4G bands. Part number| GSM900100100
---|---
Mounting option| Screw mount
Cable type| RG-316
Cable length| 3.0 m
Connector| SMA Male straight
Frequencies| 800/900/1800/1900/2100 MHz
Signal Gain| 3 dBi - Outdoor 4G GSM Antenna
This antenna is optimised for 4G frequency bands and as such will have slightly better reception on the 4G network. It can be used with the GX LTE 4G for 2G, 3G and 4G bands.
If the 2G/3G variant does not provide sufficient signal quality in an installation, the solution is to contact a local GSM antenna provider. All the necessary information, including a link to the cellular modem (Simcom) used, can be found in this manual. Part number| GSM900100400
---|---
Mounting option| Screw mount
Cable type| RG-316
Cable length| 3.0 m
Connector| SMA Male straight
Frequencies| 800/900/1800/1900/2100 MHz
Signal Gain| 3 dBi - Active GPS Antenna
| Part number | GSM900200100 |
|---|---|
| Mounting option | Magnet |
| Cable type | RG-74 |
| Cable length | 3.0 m |
| Connector | SMA Male straight |
| Frequencies | 1575.42 MHz |
| Impedance | 50 Ω |
Notes regarding regional coverage
A good reference to check frequencies is 4G world Coverage Map. Note that the
page also contains 2G and 3G information,which is on its GSM World Coverage
link on the top.
Dimensions
Warranty
Five year limited warranty
This limited warranty covers defects in materials and workmanship in this
product and lasts for five years from the date of original purchase of this
product.
The customer must return the product together with the receipt of purchase to
the point of purchase.
This limited warranty does not cover damage, deterioration or malfunction
resulting from alteration, modification, improper or unreasonable use or
misuse, neglect, exposure to excess moisture, fire, improper packing,
lightning, power surges, or other acts of nature.
This limited warranty does not cover damage, deterioration or malfunction
resulting from repairs attempted by anyone unauthorized by Victron Energy to
make such repairs.
Victron Energy is not liable for any consequential damages arising from the
use of this product.
The maximum liability of Victron Energy under this limited warranty shall not
exceed the actual purchase price of the product.