eufy RoboVac 11S MAX Robot Vacuum Cleaner Owner’s Manual

Cleaning
RoboVac
Owner’s Manual

Important Safety Instructions

To reduce the risk of injury or damage, read these safety instructions carefully and keep them at hand when setting up, using, and maintaining this device.
WARNING SYMBOLS USED
This is the safety alert symbol. This symbol alerts you to potential hazards that could result in property damage and/or serious bodily harm or death.

• This device can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of this device in a safe way and understand the hazards involved.
• Children should be supervised to ensure they do not play with this device.
• Cleaning and maintenance shall not be performed by children without adult supervision.
• This device is only to be used with the power supply unit provided.
• The plug must be removed from the socket-outlet before cleaning or maintaining this device.
• This device contains the battery that is only replaceable by skilled persons.
• This device must be disconnected from the supply mains when removing the battery.
• For the purposes of recharging the battery, only use the detachable power supply unit provided with this device.
• The battery must be removed from this device before this device is disposed of. To remove the battery from this device, first remove the screws on the bottom, then remove the main PCB and unscrew the battery cover using a screwdriver. Remove the battery by disconnecting the quick connector.
• The used battery should be placed in a sealed plastic bag and disposed of safely according to local environmental regulations.
• The external flexible cable or cord of the power supply unit cannot be replaced; if the cord is damaged, the power supply unit shall be disposed of.
• This device is for indoor use only. Do not use outdoors or on wet surfaces.
• This device is not a toy. Do not sit or stand on this device. Small children and pets should be supervised when this device is operating.
• Store and operate this device in room temperature environments only.
• Clean with a cloth dampened with water only.
• Do not use this device to pick up anything that is burning or smoking.
• Do not use this device to pick up spills of bleach, paint, chemicals, or anything wet.
• Before using this device, pick up objects like clothing and loose paper. Lift up cords for blinds or curtains, and move power cords and fragile objects out of the way. If this device passes over a power cord and drags it, an object could be pulled off a table or shelf.
• If the room to be cleaned has a balcony, a physical barrier should be used to prevent access to the balcony and to ensure safe operation.
• Do not place anything on top of this device.
• Be aware that this device moves around on its own. Take care when walking in the area where this device is operating to avoid stepping on it.
• Do not operate this device in areas with exposed electrical outlets on the floor.
• Do not expose the electronics of this device, its battery, or the integrated Charging Base. There are no user-serviceable parts inside.
• Do not use this device on an unfinished, unsealed, waxed or rough floor. It may result in damage to the floor and this device. Use only on hard floor surfaces or low-pile carpet.
• This device has been designed to be used on floors without scratching them. We still recommend that you test this device on a small area of the room to be cleaned to ensure no scratches are made before cleaning the whole room.
• Use only attachments recommended or described in this manual.
• Do not handle plug or appliance with wet hands.
• Do not use without dust bag and/or filters in place.
• Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
• Do not expose a battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 130°C may cause explosion.
• Do not modify or attempt to repair the appliance or the battery pack (as applicable) except as indicated in the instructions for use and care.
• Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.

Notice
** This symbol on the device or its packaging indicates:
Do not dispose of electrical appliances as unsorted municipal waste; use separate collection facilities.
Contact your local authority for information regarding the collection systems available. If electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the groundwater and get into the food chain, damaging your health and well-being. When replacing old appliances with new ones, the retailer is legally obliged to take back your old appliance for disposal at least free of charge.
FCC Statement
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: (1) Reorient or relocate the receiving antenna. (2) Increase the separation between the equipment and receiver. (3) Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. (4) Consult the dealer or an experienced radio / TV technician for help.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator & your body.
IC Statement
This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Declaration of Conformity
Hereby, Anker Innovations Limited declares that the product type T2108/T2109/ T2110/T2112/T2116/T2119/T2126 is in compliance with Directives 2014/35/EU & 2014/30/EU.
The full text of the EU declaration of conformity is available at the following internet address: https://www.eufylife.com/
Anker Innovations Limited
Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong
GB Declaration of Conformity**
Hereby, Anker Innovations Limited declares that the product type T2108/T2109/ T2110/T2112/T2116/T2119/T2126 is in compliance with the following Directives:
The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012
Electromagnetic Compatibility Regulations 2016
Electrical Equipment (Safety) Regulations 2016
The full text of the UKCA declaration of conformity is available at the following internet address: https://www.eufy.com

About Your RoboVac

What’s in the Box

| |
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RoboVac| Charging Base| Remote Control (AAA Battery ×2)
| |
Power Adapter| Cleaning Tool| Side Brushes (x4)
| |
Additional Filter| Cable Ties (x5)| Owner’s Manual & Other Documents

RoboVac Anatomy
A. Top & Side

B. Bottom

C. Dust Collector
D. Suction Inlet![eufy RoboVac 11S MAX Robot Vacuum Cleaner

• Suction](https://manuals.plus/wp-content/uploads/2023/11/eufy-RoboVac-11S- MAX-Robot-Vacuum-Cleaner-Suction.jpg) E. Charging Base Remote Control

  1. Display panel
  2. Start Auto cleaning
  3. Start Auto cleaning / Stop cleaning
  4. Start Quick cleaning
  5. Start Spot cleaning
  6. Start Edge cleaning
  7. Adjust time
  8. Schedule Auto cleaning start time
  9. Return RoboVac to Charging Base
  10. Control cleaning direction manually / Adjust the hour and minute
  11. Adjust suction power level in Auto and Quick Cleaning modes

Remote Control Display

1. Returning to Charging Base
2. Auto cleaning mode selected
3. Spot cleaning mode selected
4. Edge cleaning mode selected
5. Quick cleaning mode selected
6. Clock
7. Standard suction power enabled
8. BoostIQ™ dynamic suction power enabled
9. Max suction power enabled
10. Scheduled cleaning time

Install 2 AAA batteries before using the remote control for the first time. Make sure the positive and negative ends are facing the correct polarity direction as marked in the battery compartment.
LED Indication
You can see the status of RoboVac from the LED indicators.

• To conserve power, the light automatically turns off when RoboVac is not docked to the Charging Base and has been inactive for 1 minute.
Flashing / Solid red + Beeping| RoboVac has an error.
Refer to the “Troubleshooting>Error Tone” section in this manual for solutions.

Using Your RoboVac

Important Tips Before Use

a Remove power cords and small objects from the floor that may entangle RoboVac.
You can use the supplied cable ties to organize your wires and power cords.
b Fold tasseled edges of area rugs underneath to prevent tangling RoboVac. Avoid cleaning very dark-colored high-pile rugs or rugs thicker than 1.02 in/26 mm as they may cause RoboVac to malfunction.
c Keep RoboVac away from spaces lower than 2.87 in/73 mm to prevent RoboVac from getting stuck. If necessary, place a physical barrier to block off the problem areas.
d Keep RoboVac away from wet areas.
e RoboVac may climb on top of objects less than 0.63 in/16 mm in height. Remove these objects if possible.
f Anti-drop sensors can prevent RoboVac from tumbling down stairs and steep drops in most cases. They may work less effectively if dirty or used on carpeted/ reflective/very dark-colored floors. It is recommended to place physical barriers to block off areas where RoboVac may fall.
Place physical barriers in front of fireplaces and areas that may cause damage to RoboVac if entered.

Preparation

1. Install the side brushes before use.
2. Turn on the main power switch on the bottom of RoboVac. Remove the sticker next to the power switch, and the foam blocks beside the bumper before use.
3. Place the Charging Base on a level surface and against a wall.
4. Remove objects within 3 ft/1 m of the left and right side and within 6 ft/2 m of the front of the Charging Base. If you cannot remove the objects, check whether RoboVac can return to the Charging Base normally; if not, contact eufy customer service for help
5. Connect the round connector of the adapter into the power socket on the Charging Base and the other end into a wall outlet.
   • When the Charging Base connects to AC power, the LED indicator on the Charging Base is SOLID WHITE.

-Install the Charging Base in a location that RoboVac can easily access. It is recommended to place the Charging Base against a wall, and on a hard-level surface rather than on rugs or carpets.
-Always keep the Charging Base plugged in, otherwise RoboVac will not automatically return to it.
Charge Your RoboVac

• RoboVac has a pre-installed rechargeable battery that has to be fully charged before use.
• RoboVac returns to the Charging Base at the end of a cleaning cycle or when its battery is running low.

Method 1: Attach RoboVac to the Charging Base by aligning its charging pins with the charging pins on the base. Method 2: Press  on the remote control to return RoboVac to the Charging Base. Turn off the main power switch if RoboVac will not be used for a long period of time. To preserve the battery’s lifespan, recharge at least once every 6 months.
Start / Stop Cleaning
Make sure the main power switch on the bottom of RoboVac is turned on before use.

1. Press on RoboVac or   on the remote control to start cleaning in Auto Mode.
2. Press on RoboVac or   on the remote control to stop cleaning.

Select a Cleaning Mode
Auto cleaning
RoboVac optimizes its cleaning path by selecting different cleaning modes automatically until cleaning is complete. This is the most commonly used cleaning mode.
Press   on RoboVac or on the remote control to start cleaning in Auto Mode.

• RoboVac will return to the Charging Base automatically when the battery level becomes low or when RoboVac finishes cleaning.
• By default, RoboVac starts in Auto cleaning mode when it is turned on.

BoostIQ™ Feature
When the BoostIQ™ feature is enabled, RoboVac will automatically increase the suction power if it detects stronger power is needed to ensure the best clean.
BoostIQ™ is ideal for cleaning thicker carpets and hard-to-sweep messes, which will reduce the total cleaning time, but increase the noise level. If the vacuuming noise caused by BoostIQ™ disturbs you, you can disable this feature. This feature only works in Auto and Quick cleaning modes.
In Auto or Quick cleaning mode, press  on the remote control repeatedly to adjust the suction power level.

• The corresponding icon is displayed on the remote control.

When RoboVac starts cleaning in Auto or Quick mode the next time, it will clean according to the suction power level you previously selected.
Spot cleaning
RoboVac intensively cleans a specific area in a spiral pattern, useful if there is a concentrated area of dust or debris. In Spot mode, RoboVac will stop cleaning after 2 minutes.
Press on the remote control to start cleaning in Spot Mode. Edge cleaning
RoboVac reduces its speed when it detects a wall and then follows the wall to ensure the edge is cleaned thoroughly. In Edge mode, RoboVac will clean for 20 minutes and return to the Charging Base.
Press on the remote control to start cleaning in Edge Mode. Quick cleaning
RoboVac will automatically stop cleaning after 30 minutes and return to the Charging Base in this mode. If any small room or area needs to be cleaned, it is recommended to select this mode to save time and power.
Press   on the remote control to start quick cleaning mode. Manual cleaning
You can direct RoboVac to clean a particular area by using the directional buttons on the remote control.

Set Time and Scheduled Cleaning
Set Time
Make sure the time is set correctly to your local time before setting a scheduled cleaning.

1. Make sure the main power switch on the bottom of RoboVac is turned on.

2. Press   on the remote control. The time will blink on the display.

3. Press to set the “hour” and “minute”.
   Note: Make sure AM/PM is set correctly.

4. Press or to save the setting. RoboVac will BEEP ONCE to indicate the time has been set.

To ensure the time is set successfully, make sure RoboVac is turned on. You will hear a beep when the time has been set.
Set a Scheduled Cleaning
You can schedule RoboVac to start cleaning at a specified time. To cancel a previously scheduled cleaning, press and hold for 3 seconds until RoboVac beeps twice and  disappears.
Note: Before setting a scheduled cleaning, make sure the time has been set correctly to your local time; refer to the previous section “Set Time” for how to set the time.

1. Make sure the main power switch on the bottom of RoboVac is turned on.

2. Press on the remote control. will blink on the display.

3. Press   to set the “hour” and “minute”.
   Note: Make sure AM/PM is set correctly.

4. Press or to save the setting. RoboVac will BEEP ONCE to indicate the schedule has been set.

To ensure the schedule is set successfully, make sure RoboVac is turned on. You will hear a beep when the schedule has been set.

Cleaning and Maintenance

For optimal performance, follow the instructions below to clean and maintain RoboVac regularly. The cleaning/replacement frequency will depend on your usage habits of RoboVac.
Recommended cleaning/replacement frequency

after every 50 rounds of cleaning
Rolling Brush| Once every week| Every 6-12 months
Side Brushes| Once every month| Every 3-6 months (or when visibly worn)
Brush Guard| Once every month| Every 3-6 months (or when  the silicone rubber strip on the brush guard
becomes visibly worn)
Sensors| Once every month| –
Charging Pins| Once every month| –
Swivel Wheel| Once every month| –

Clean the Dust Collector and Filter

1. Press the dust collector release button to pull the dust collector out.
2. Open and empty the dust collector.
3. Take out the filter
4. Rinse the filter thoroughly with water. Do not use a brush, hot water, or any detergent to clean the filter.
5. Air-dry the filter completely before next use. You may change to use the other filter if the original one is not completely dry.
6. Put the filter back into the dust collector.
7. Push the dust collector back into the main unit.

Clean the Rolling Brush

1. Pull on the release tabs to unlock the brush guard as shown.
2. Lift the rolling brush to remove.
3. Clean the rolling brush with the provided cleaning tool or a vacuum cleaner.
4. Reinstall the rolling brush by inserting the fixed protruding end first and then clicking into place.
5. Press down to snap the brush guard into place.

Clean the Side Brushes
Foreign substances, such as hair, can easily get tangled in the side brushes, and dirt may adhere to them. Be sure to clean them regularly.

1. Remove the side brushes.
2. Carefully unwind and pull off any hair or string that is wrapped between the main unit and the side brushes.
3. Use a cloth dampened with warm water to remove dust from the brushes or to gently reshape them.

• Only use the side brushes when they are completely dry.
• To protect your wooden or carpeted floor, our side brushes are made of soft materials and may become curled after used for some time, but it will not affect the cleaning effect

Replace the Side Brushes
The side brushes may become bent or damaged after being used for a period of time.
Follow the instructions below to replace them.

• Pull off the old side brushes and snap the new ones into place.

Clean the Sensors and Charging Pins
To maintain the best performance, clean the drop sensors and charging pins regularly.

• Dust off the drop sensors and charging contact pins using a cloth or cleaning brush.

Clean the Swivel Wheel
Hair or dust particles can easily get entangled in the swivel wheel. Be sure to clean the swivel wheel periodically and as needed.

1. Pull out the swivel wheel.
2. Clean any hair or debris wrapped around the wheel or entangled inside the wheel cavity.
3. Reinstall the wheel and push in until it clicks into place.

Do not clean the swivel wheel with water.

Troubleshooting

position.
• Make sure the battery is fully charged.
• Replace the batteries (2 AAA) in the remote control.
• Make sure the remote control is within range (16 ft/5 m) of RoboVac.
• If you still have trouble, turn off the main power switch and then turn it back on.
The remote control does not work.| • Replace the batteries in the remote control.
• Make sure RoboVac is turned on and fully charged.
RoboVac stops working suddenly.| • Check if RoboVac is trapped or stuck on an obstacle.
• Check if the battery level is too low.
• If you still have trouble, turn off the main power switch, wait for 2 seconds, and then turn it back on.
You cannot schedule cleanings.| • Make sure the main power switch on the bottom of RoboVac is turned on.
• Make sure the time, time of day (AM/PM), and the scheduled time have been set correctly.
• Check if RoboVac’s power is too low to start cleaning..
Suction power is weak.| • Check if any obstructions are blocking the suction inlet.
• Empty the dust collector.
• Check if the filter is wet due to water or other liquid on the floor. Air- dry the filter completely before use.
RoboVac cannot be charged.| • Check if the indicator on the Charging Base lights up. If not, contact the eufy service center to repair or replace the Charging Base.
• Dust off the charging contact pins with a dry cloth.
• Check if you can hear a beep when RoboVac is docked onto the Charging Base. If not, contact the eufy service center to repair or replace the Charging Base.
RoboVac cannot return to the Charging Base.| • Remove objects within 3 ft/1 m to the left and right side and within 6 ft/2 m of the front of the Charging Base.
• When RoboVac is in the vicinity of the Charging Base, it will return more quickly. However, if the Charging Base is located far away, RoboVac will need more time to return.
Please be patient as it works its way back.
• Clean the charging contact pins.
The rolling brush does not rotate.| • Clean the rolling brush.
• Check if the rolling brush and brush guard have been installed properly.
RoboVac’s movements or travel path are abnormal.| • Clean the sensors carefully with a dry cloth.
• Restart RoboVac by turning the power switch off and on.
RoboVac’s cleaning time becomes shorter or is less than 100 minutes.| • Make sure RoboVac is fully charged (indicated by a solid blue LED light) before cleaning.
• The cleaning time will be affected by the suction mode and floors/carpets to be cleaned:
• Standard suction mode (on hardwood floors): approx. 100 minutes of cleaning
• BoostIQ™ mode (on carpeting): approx. 60 minutes of cleaning
• Max suction mode (on medium-pile carpets): approx. 40 minutes of cleaning
• If your cleaning time is much less than the time mentioned above, contact eufy customer service for help.

Error Tones
When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator on RoboVac will be solid or flashing.
Flashing red indicator light

the floor (hanging in mid-air).
• RoboVac may be in an extremely large room and the bumper is not registering obstacles.| Restart cleaning in a new location.
Two beeps| RoboVac’s bumper is stuck.| Tap RoboVac’s bumper several times to dislodge any debris that may be trapped underneath.
Three beeps| RoboVac can get stuck in the following scenarios:
• When RoboVac does not have enough power to reverse when on the edge of a staircase that is covered by a rug.
• When RoboVac tries to reverse due to exposure to strong sunshine, but cannot reverse due to physical barriers in the way.
• When RoboVac reverses due to exposure to strong sunshine, but continues to be exposed to strong sunshine after reversing for 3 seconds.| • Restart cleaning in a new location.
• Use a physical barrier to block off the problem area.
Four beeps| RoboVac’s power level is too low.| Manually charge RoboVac for at least 5 hours.

Solid red indicator light

any hair or debris from the left/right wheel.
Two beeps| RoboVac’s side brush is stuck.| Turn off RoboVac and remove any hair or debris from the side brush.
Three beeps| RoboVac’s suction fan is stuck.| • Turn off RoboVac, then remove and empty the dust collector.
• Make sure the suction inlet is not blocked by any hair or debris.
Four beeps| RoboVac’s rolling brush is stuck.| Turn off RoboVac and remove any hair or debris from the rolling brush.

Specifications

| Input| 19 V  0.6 A
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Battery Voltage| DC 14.4 V
Power Consumption| 40 W
Battery Type| DC 14.4 V
Li-ion 2600 mAh
Dust Collector Capacity| 0.6 L
Cleaning Time| Max. 100 mins
Charging Time| 300 – 360 mins
| Input| 19 V  0.6 A
---|---|---
Output| 19 V ****   0.6 A

Customer Service

For FAQs and more information, please visit www.eufylife.com.
Email: support@eufylife.com
Live chat: www.eufylife.com
Customer service hotline:
(US/CA) +1 (800) 994 3056
(UK) +44 (0) 1604 936200
@EufyOfficial
@Eufy Official
@EufyOfficial
@EufyOfficial
Anker Innovations Limited
Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong

For FAQs and more information, please visit:
www.eufylife.com
PAP 22
Raccolta Carta
51005001558
V03

Documents / Resources

| eufy RoboVac 11S MAX Robot Vacuum Cleaner [pdf] Owner's Manual
11S RoboVac MAX Robot Vacuum Cleaner, 11S, RoboVac MAX Robot Vacuum Cleaner, Robot Vacuum Cleaner, Vacuum Cleaner, Cleaner
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References

• eufy | Built with Care | eufy US
• eufy | Built with Care | eufy US

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