reolink TrackMix PoE 4K PTZ Dual Lens PoE Security Camera Instruction Manual

reolink TrackMix PoE 4K PTZ Dual Lens PoE Security Camera

Product Information

Specifications

• Product Name: Reolink TrackMix PoE
• Languages: English, German, French, Italian, Spanish
• Camera Features: Mount, Infrared Light, Built-in Mic, Lens, Daylight Sensor, Spotlight, Waterproof Lid, Speaker, SD Card Slot, Reset Button
• Power Options: 12V DC adapter or PoE powering device (PoE injector, PoE switch, Reolink NVR)

Product Usage Instructions

What’s in the Box
The package includes the following items

• Camera
• Waterproof Lid
• 1m Ethernet Cable
• Mounting Hole Template
• Surveillance Sign
• Quick Start Guide
• Pack of Screws

Camera Introduction

The camera features various components

• Mount
• Infrared Light
• Built-in Mic
• Lens
• Daylight Sensor
• Spotlight
• Waterproof Lid
• Speaker
• SD Card Slot
• Reset Button (Press for about 10 seconds to restore the device to factory settings)

Connection Diagram

Before using the camera, follow these steps to connect it

1. Connect the camera to a Reolink NVR with an Ethernet cable.
2. Connect the NVR to your router.
3. Power on the NVR.

Note: The camera can be powered with a 12V DC adapter or a PoE powering device such as a PoE injector, PoE switch, or Reolink NVR (not included in the package).

• You may also connect the camera to a PoE switch or PoE injector.

Set Up the Camera

To set up the camera

1. Download and launch the Reolink App or Client software.
2. Follow the onscreen instructions to finish the initial setup.

On Smartphone
Scan to download the Reolink App.

Note: If you are connecting the PoE camera to a Reolink PoE NVR, please set up the camera via the NVR interface.

Mount the Camera

Installation Tips

• Do not face the camera towards any light sources.
• Do not point the camera towards a glass window. Otherwise, it may result in poor image quality because of the window glare caused by  infrared LEDs, ambient lights or status lights.
• Do not place the camera in a shaded area and point it towards a well-lit area. Otherwise, it may result in poor image quality. To ensure  best image quality, the lighting condition for both the camera and the capture object should be the same.
• Make sure the power ports are not directly exposed to water or moisture and not blocked by dirt or other elements.
• The waterproof camera can work properly under conditions like rain and snow. However, it doesn’t mean the camera can work underwater.
• Do not install the camera at places where rain and snow can hit the lens directly.

Mount the Camera to the Wall

1. Drill holes in accordance with the mounting hole template.
2. Install the mount base with screws included in the package.
3. To adjust the camera direction, control the camera to pan and tilt via Reolink App or Client.

Note: Use the drywall anchors included in the package if needed.

Mount the Camera to Ceiling

1. Drill holes in accordance with the mounting hole template.
2. Install the mount base with screws included in the package.
3. To adjust the camera direction, control the camera to pan and tilt via Reolink App or Client.

Note: Use the drywall anchors included in the package if needed.

Troubleshooting **

**

If you encounter any issues with the camera, try the following solutions

Camera is not Powering On
If your camera is not powering on

• Check if the power adapter is properly connected.
• Ensure the power source is functioning correctly.
• If using a PoE device, verify the PoE connection.
• If the problem persists, contact Reolink Support.
• Make sure your camera is powered on properly. The PoE camera should be powered by a PoE switch/injector, a Reolink NVR or a 12V power adapter.
• If the camera is connected to a PoE device as listed above, connect it to another PoE port and check again.
• Try again with another Ethernet cable.

If the problem is not solved, please contact Reolink Support.

Picture is not Clear
If the picture from the camera is not clear

• Check if the lens is clean.
• Adjust the focus of the lens.
• Ensure proper lighting conditions.
• If the problem persists, contact Reolink Support.
• Check the camera lens for dirt, dust or spiderwebs.
• Point the camera to a well-lit area. The lighting condition will affect the picture quality a lot.
• Upgrade the firmware of your camera to the latest version.
• Restore the camera to factory settings and check it again.

FAQ

• Q: What’s included in the package?
  

  • The package includes a camera, waterproof lid, 1m Ethernet cable, mounting hole template, surveillance sign, quick start guide, and a pack of screws.

• Q: How can I power the camera?
  

  • The camera can be powered using a 12V DC adapter or a PoE powering device such as a PoE injector, PoE switch, or Reolink NVR (not included in the package).

• Q: How do I set up the camera?
  

  • To set up the camera, download and launch the Reolink App or Client software, and follow the onscreen instructions. If you are connecting the PoE camera to a Reolink PoE NVR, please set up the camera via the NVR interface.

• Q: How do I mount the camera?
  

  • To mount the camera to a wall or ceiling, follow the provided mounting hole template and use the screws included in the package. Adjust the camera direction using the Reolink App or Client. Drywall anchors are included if needed.

• Q: What should I do if the camera is not powering on?
  

  • If the camera is not powering on, check if the power adapter is properly connected and if the power source is functioning correctly. If using a PoE device, verify the PoE connection. If the problem persists, contact Reolink Support.

• Q: What should I do if the picture from the camera is not clear?
  

  • If the picture is not clear, check if the lens is clean and adjust its focus. Ensure proper lighting conditions. If the problem persists, contact Reolink Support.

Specifications **

**

Notification of Compliance

• CE Declaration of Conformity: EMC Directive 2014/30/EU and LVD 2014/35/EU
• UKCA Declaration of Conformity: Electromagnetic Compatibility Regulations 2016 and Electrical Equipment Safety Regulations  2016
• FCC Compliance Statements: Part 15 of the FCC Rules

Hardware Features

• Infrared Night Vision: Up to 30 meters (95ft)
• Day/Night Mode: Auto switchover
• Field of View: Horizontal 104°-38°;
• Vertical: 60°-21°

General

• Dimension: 228.2147110mm
• Weight: 1.21KG
• Operating Temperature: -10°C~+55°C (14°F~131°F)
• Operating Humidity: 10%~90%

Notification of Compliance

CE Declaration of Conformity
Reolink declares that this device is in compliance with the essential requirements and other relevant provisions of EMC Directive 2014/30/EU and LVD 2014/35/EU.

UKCA Declaration of Conformity
Reolink declares that this product is in compliance with Electromagnetic Compatibility Regulations 2016 and Electrical Equipment Safety Regulations 2016.

FCC Compliance Statements

This device complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions

1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

ISED Compliance Statements
This Class B digital apparatus complies with Canadian ICES-003.

Correct Disposal of This Product

• This marking indicates that this product should not be disposed with other household wastes. throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmentally safe recycling.

Limited Warranty
This product comes with a 2-year limited warranty that is valid only if purchased from Reolink Official Store or a Reolink authorized reseller.

Terms and Privacy
Use of the product is subject to your agreement to the Terms of Service and Privacy Policy Keep out of reach of children.

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