Smart Power Strip WiFi Plug Refoss Smart Outlets Smart 13A 250V and Smart Plug User Guide
- June 14, 2024
- Refoss
Table of Contents
Smart Power Strip WiFi Plug Refoss Smart Outlets Smart 13A 250V and Smart
Plug
Product Information
The product is a smart socket that allows you to control your devices remotely using your smartphone or voice assistant. It operates on a 2.4GHz WiFi network and is compatible with Alexa voice assistant.
Specifications
- WiFi Frequency: 2.4GHz
- Compatibility: Alexa
Product Usage Instructions
Setting up WiFi
- Ensure that your 2.4GHz WiFi network is set to hidden.
- Bring your smart device close to your home router.
- Perform a factory reset on the smart socket.
- Reconfigure the smart socket by following the setup process.
Reinstalling the homelife App
If you encounter any issues during the setup process, try reinstalling the homelife app or using another smartphone for the setup.
VPN Usage
When setting up your device, make sure not to use VPN on your phone as it may interfere with the connection process.
Adding Device to Guest WiFi
If you are trying to add a device to your guest WiFi, ensure that there are no access control settings in place that restrict the device’s access.
Frequently Asked Questions (FAQ)
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Q: Do I need to set up the plug in the Home app before adding it to the homelife app?
A: Yes, for all HomeKit compatible devices, you need to set up the plug in the Home app first. Once it is set up in the Home app, you can then add it to the eHomelife app. -
Q: Is this product compatible with Smartlife?
A: No, this product is not compatible with Smartlife. It is only compatible with the eHomelife app. -
Q: What should I do if the plug cannot be connected?
A: If you are unable to connect the plug, we recommend deleting the socket pairing, resetting the socket, and then following the connection process again to establish a new connection.
Troubleshooting Steps
WiFi connection problem
Since our device only supports 2.4Ghz WiFi, if your home is dual-band WiFi, please make sure to connect the smart socket to the 2.4Ghz WiFi. The home environment is complex, the network signal strength is different, and the router’s signal range is limited, which may result in an inability to connect to Wi-Fi stably, resulting in the inability to connect to the mobile phone. Regarding the connection problem of the application paired product, we recommend referring to the following solutions
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Log in to your home router and double check the 2.4GHz WiFi password.
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Temporarily disable router MAC address filtering, parental controls, firewall and restart the router. Do not set your 2.4GHz WiFi to “hidden”.
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Bring your smart device close to your home router, factory reset and reconfigure.
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Reinstall the eHomelife app or try another smartphone.
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Do not use VPN on your phone when setting up your device.
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If you are trying to add a device to your guest WiFi, make sure you don’t have any access control settings, such as only allowing internet access and emailing, etc
App connection problem
For all HomeKit compatible devices, setup wizard of the plug in iOS must be done first in Home app, then it will be allowed to add in eHomelife app. We are sure the plugs do have certification and valid Setup code for adding in Home app.
Alexa problem
- This product is compatible with alexa. Alexa connection process: first, you need to download the eHomelifeapp to create an account and connect to the smart socket. Then link to the smart socket in alexa voice assistant.
- compatibility. Our socket is not compatible with Smartlife
- Using problem. When the plug cannot be connected, it is recommended to delete the socket pairing, reset the socket, and reconnect according to the connection process.
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>