GERMAN POOL HTW-M20-SC WiFi Smart Mirror Bathroom Heater User Manual

August 19, 2024
GERMAN POOL

GERMAN POOL HTW-M20-SC WiFi Smart Mirror Bathroom Heater

GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater-
PRO

Product Information

The WiFi Smart Mirror Bathroom Heater HTW-M20-SC is a high-tech bathroom heater that combines functionality with modern design. It features a smart mirror design that provides both heating and mirror functionalities, perfect for enhancing your bathroom experience.

Specifications

  • Product Name: WiFi Smart Mirror Bathroom Heater HTW-M20-SC
  • Age Recommendation: 8 years and above
  • Installation Position: Intended normal operating position
  • Operating Voltage: Check rating label for voltage
  • Safety Precautions: Refer to user manual for detailed safety instructions

Installation Instructions

  1. Ensure the product is placed on a flat and stable surface.
  2. Install the product at a height of 1-1.8 meters off the ground.
  3. Maintain a distance of at least 0.3 meters from the sidewall.
  4. If installed in the bathroom, keep the product at least 1 meter away from the water source.

Operation Instructions

  1. Check the voltage rating label before use.
  2. Turn on/off the product using the designated switch.
  3. Do not cover the product during operation to avoid overheating.

Cleaning & Maintenance

  1. Clean the mirror surface regularly with a soft, damp cloth.
  2. Do not use abrasive cleaners or chemicals on the mirror surface.

Troubleshooting
If you encounter any issues with the product, refer to the troubleshooting section in the user manual for guidance.

FAQ

  • Q: Can children operate this product?
    A: Children aged 3-8 years old are only allowed to turn this product on/off under supervision. They should not plug in, regulate, or clean the product.

  • Q: Can this product be used near water sources?
    A: No, do not use this product in the immediate surroundings of a bath, shower, or swimming pool.

  • Q: What should I do if the supply cord is damaged?
    A: If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.

Warnings & Safety Precautions

Note:

  • IP24 protection rating only applies to wall-mounted installation.
  • This product is a heater. Do not use this product as a fan.

WARNING!
Read all instructions carefully before using this product.

  • This product is for domestic indoor use only. If this product is used for any commercial, industrial, rental or other purposes, product warranty will be VOIDED.
  • This product is not intended for use by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of this product by an adult responsible for their safety.
  • Mind your children and DO NOT let children play with this product.
  • Cleaning and user maintenance shall not be made by children without supervision.
  • Check the voltage indicated on the rating label before using this product.
  • If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid hazards.
  • Unplug this product from the power source before cleaning and maintenance.
  • Contact German Pool authorized service technician for repair or maintenance of this product.
  1. Please read all instructions carefully before using this product.
  2. Before use, please check whether the voltage used is consistent with the voltage on the rating label of this product.
  3. This product can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of this product in a safe way and understand the hazards involved. Cleaning and user maintenance shall not be made by children without supervision.
  4. Children of less than 3 years should be kept away from this product unless continuously supervised.
  5. Children aged from 3 years and less than 8 years shall only switch on/off this product provided that it has been placed or installed in its intended normal operating position and they have been given supervision, instruction, or assistance concerning use of this product in a safe way and understand the hazards involved. Children aged 3-8 years old are only allowed to turn this product on/off. Children aged from 3 years and less than 8 years shall not plug in, regulate and clean this product or perform user maintenance.
  6. WARNING! some parts of this product can become very hot and cause burns. Particular attention must be given where children and vulnerable people are present.
  7. This product is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless are supervised by a person responsible for their safety.
  8. Children should be supervised to ensure that they do not play with this product.
  9. WARNING! In order to avoid overheating, DO NOT cover this product.
  10. DO NOT use this product in the immediate surroundings of a bath, a shower or a swimming pool.
  11. DO NOT use this product if it has been dropped.
  12. This product must not be located immediately below a socket-outlet.
  13. DO NOT use if there are visible signs of damage to this product.
  14. If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.
  15. Use this product on a flat and stable surface. (Note: After installation, the bottom of the product should be 1-1.8 meter off the ground, and distance to the sidewall should be more than 0.3 meter. If this product is used in the bathroom, it should be at least 1 meter away from the water source).
  16. WARNING! DO NOT use this product in small rooms when they are occupied by persons not capable of leaving the room on their own, unless constant supervision is provided.
  17. WARNING! In order to avoid a hazard for very young children, this product should be installed so that the lowest heated rail is at least 1 meter above the floor.
  18. This product must be placed in a location where switches and other controls cannot be touched by a person in the bath or shower.
  19. This product for household and indoor use only.
  20. Switch and control panel cannot be touched by wet hand.
  21. For additional protection, the installation of a residual current device (RCD) having a rated residual operating current not exceeding 30 mA is advisable in the electrical circuit supplying the bathroom. Ask your installer for advice.
  22. This product is intended only for drying textiles washed in water.
  23. The plug of this product shall be protected, for example, away from the water source, or the plug shall be protected with a waterproof box.
  24. DO NOT ingest battery, Chemical Burn Hazard.
  25. WARNING! This product contains a coin / button cell battery. If the coin / button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death.
  26. Keep new and used batteries away from children.
  27. If the battery compartment does not close securely, stop using the remote control and keep it away from children.
  28. If you think batteries might have been swallowed or placed inside any part of the body, seek immediate medical attention.
  29. The batteries contain materials which are hazardous to the environment; they must be removed from this product before it is scrapped and that they are disposed of safely.
  30. WARNING! To reduce the risk of fire, keep textiles, curtains, or any other flammable material a minimum distance of 1 m from the air outlet.

Product Structure

GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater-
\(2\) GERMAN-POOL-HTW-M20-SC-WiFi-Smart-
Mirror-Bathroom-Heater- \(3\)

  1. LED Display
  2. Control Panel
  3. Air Outlet
  4. Towel Rack
  5. Wall Mount Holes
  6. Air Inlet & Mesh Filter
  7. Power Switch
  8. Air Outlet

Installation Instructions

Installation Safety Requirements

  • Wall-Mounted Installation
    To meet IP24 protection rating, this product must be mounted on the wall. If it is used in the bathroom, it should be Installed at least 1 meter away from the water source.

WARNING!
When installing this product, must leave ample space on all sides to ensure adequate ventilation and heat dissipation.

  1. Leave at least 500mm above the product.
  2. Leave at least 300mm on either side of the product.
  3. Leave 1,000-1,800mm from the ground.

WARNING!GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater-
\(5\)

  • This product can only be installed beyond ZONE 1 and 2.
  • This product must be installed so that switches and other controls cannot be touched by a person in the bath or shower.

Installation Steps

  1. Drill three Ø6 holes in a load-bearing wall according to the dimensions below.
  2. Insert plastic wall plugs into the three holes, and screw two ST4*35 large flat head self-tapping screws into the top two holes (Note: must leave 4mm space between the screw head and the wall). GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater- \(7\)
  3. Align the screw holes on the back of this product with the screws on the wall, then gently pull the product downwards until the screws fit snugly over the holes and the product hangs securely on the wall.
  4. Align the bottom hole of the product back casing with the bottom plastic plug, and screw in one ST4*35 large flat head self-tapping screw until the product is securely mounted onto the wall.GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater- \(9\)

Operation Instructions

Control Panel

GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater-
\(10\)GERMAN-POOL-HTW-M20-SC-WiFi-
Smart-Mirror-Bathroom-Heater- \(11\)

Remote Control

GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater-
\(12\)

A. Basic Operation

Note:

  • Whether you are operating this product via the control panel on the main unit or via the remote control, the procedure is the same. (“Set Current Day and Time”, “Off Timer Function” and WiFi Connection are not support by remote control)
  • When operating with the remote control, make sure to point it directly towards this product’s LED panel to maximize the signal reception.
  1. A1. Set Current Day and Time (when using this product for the first time)

  2. Connect to the power source. Switch on the Power Switch located on the back of the product. Buzzer beeps twice, all function keys light up constant and Temperature/Time Display shows the current room temperature, and product enters standby state. In standby state, tap On/Off Key **to turn on the product.
    Note: If the product receives no command in 10 seconds, Display Panel will go dark except for Temperature/ Time Display and On/Off Key **. Tap any key and all function keys will light up again.

  3. When product is turned on, tap and hold Clock/Timer Key ****for 3 seconds to enter “Day and Time Setting”.

  4. Tap Increase Key or Decrease Key to select current day of the week (1-7 refer to Monday – Sunday), tap Clock/Timer Key ****to confirm.

  5. Tap Increase Key or Decrease Key to select current hour (00-23 refer to 12am-11pm), tap Clock/Timer Key ****to confirm.

  6. Tap Increase Key or Decrease Key to select current minute (00-59), tap Clock/Timer Key ****to confirm. Current day and time are now set.

  7. After the clock is set, Temperature/Time Display will show current ambient temperature.
    Note: To check the current time: When the product is turned on, tap Clock/Timer Key ****once, Temperature/ Time Display will show current hour for 2 seconds, then show current minute for 2 seconds, then show back the current temperature.

  8. A2. Turn On/Turn Off

  9. Turn On: In standby state, tap any key to wake up Control Panel, then tap On/Off Key ****to turn on the product, and the product will run according to its previously set parameters.

  10. Turn Off: When product is operating, tap On/Off Key **to turn off the product. Product will stop heating immediately, and the heat-dissipating fan will continue to run for 30 seconds, after which the product will return to standby state.
    Note: If product is running but control keys have turned dark, tap any key to wake up the Control Panel first, then tap On/Off Key **to turn off the product.

  11. A3. High Mode / Low Mode / Quiet Mode

  12. Connect to the power source. Product enters standby state, buzzer beeps twice, LED Display shows current ambient temperature and current day and time.

  13. Press On/Off Key ****to turn on the product. If using for the first time, the product is set to target temperature of 24°C and High Mode by defaults, icon lights up, Temperature/Time Display shows current ambient temperature.

  14. Tap Mode Key ****to cycle among Low Mode / Quiet Mode / High Mode.

  15. To adjust target temperature, tap Increase Key to increase temperature or Decrease Key to decrease temperature by 1°C increments. User can tap and hold key to speed up adjustment.

  16. To turn off the product, tap On/Off Key ****and product will return to standby state.

  17. A4. Setting The Temperature

  18. When the product is operating, tap Increase Key or Decrease Key to enter Temperature Setting, Temperature Display shows current set temperature. Tap Increase Key or Decrease Key again to increase or decrease target temperature to between 5°C-40°C.

  19. After setting the target temperature, product will automatically confirm setting, and 5 seconds later Temperature Display will show current room temperature.
    Note:

  * If product is in Anti-Freeze Mode, target temperature is not adjustable. User must tap Program Key ****to exit Anti-Freeze Mode first. (For details, see “B.Advanced Operation”)
  * When product has reached target temperature, it will automatically stop heating; when room temperature drops 1°C below the target temperature, the product will resume heating.
  1. A5. Off-Timer Function
  2. Tap Clock/Timer Key ****twice to enter Off-Timer Setting. Temperature/Time Display blinks “0” by default, Clock/Timer Indicator Light blinks.
  3. Tap Increase Key or Decrease Key to adjust off-timer from 0-24 hr; after setting is complete, product will automatically confirm setting after 5 seconds, Temperature/Time Display Indicator Light lights up constant, and product will start to countdown.
  4. To cancel the timer, tap Clock/Timer Key ****twice again.

Note:

  • During countdown, Temperature/Time Display will show current temperature and countdown time alternately.
  • Off-Timer is only available in P1 program. P2-P5 programs do not support personal setting of off-timers. (For details, see “B.Advanced Operation”)

B. Advanced Operation

  • Preset Weekly Program Mode
    This product is equipped with preset weekly programs P1-P5. Product will run in Comfort Mode (product operates at user’s selected temperature and High/Low/Quiet Mode) or Anti-freeze Mode at specific times according to the program selected (Anti-freeze Mode is set to 5°C by default and not adjustable).

P1: All Day Program / P2: Family Program / P3: Office Program / P4: Commercial Program / P5: Anti-Freeze Program

Mode Day Of The Week Operation Description
P1 1-7 00:00-24:00 Comfort Mode Suitable for daily use

P2

|

1-5

| 00:00-06:30 Anti-freeze Mode/Standby State 06:30-08:30 Comfort Mode

08:30-17:00 Anti-freeze Mode/Standby State 17:00-22:30 Comfort Mode

22:30-24:00 Anti-freeze Mode/Standby State

| Suitable for families who work during weekdays and are home during weekends

6-7

| 00:00-07:30 Anti-freeze Mode/Standby State 07:30-10:00 Comfort Mode

10:00-12:00 Anti-freeze Mode/Standby State 12:00-14:00 Comfort Mode

14:00-17:00 Anti-freeze Mode/Standby State 17:00-22:30 Comfort Mode

22:30-24:00 Anti-freeze Mode/Standby State

P3

|

1-5

| 00:00-06:00 Anti-freeze Mode/Standby State 06:00-17:00 Comfort Mode

17:00-24:00 Anti-freeze Mode/Standby State

| Suitable for offices that are open during normal office hours on weekdays and closed on weekends
6-7| 00:00-24:00 Anti-freeze Mode/Standby State

P4

|

1-7

| 00:00-06:00 Anti-freeze Mode/Standby State 06:00-22:00 Comfort Mode

22:00-24:00 Anti-freeze Mode/Standby State

| Suitable for commercial spaces that are open all week

P5

|

1-7

| 00:00-24:00 Anti-freeze Mode/Standby State| Suitable for when the room will not be occupied for a prolonged period of time (eg. family on trip)

  1. When product is operating, tap Program key ****repeatedly to cycle among P1-P5. After selecting desired program, the product will automatically confirm setting after 3 seconds, and Temperature/Time Display will show current temperature.

  2. In P1 program, the product will operate in Comfort Mode all day long, user can choose to set temperature, High/Low/Quiet mode and Off Timer if desired; in P2-P5 programs, user can only set temperature, High/Low/Quiet mode and Off Timer for the Comfort Mode time sections. Settings are not adjustable for Anti-freeze Mode time sections.

  3. When product is operating in P2-P5 programs, user can tap On/Off key to manually turn off the product; when user tap On/Off key to manually turn on the product again, the product will resume running on the previously selected Weekly Program.

  4. To exit Preset Weekly Program Mode, tap Program key **and select P1.
    Note:** Anti-freeze Mode is designed specifically for use in cold climate regions, to prevent the product from freezing under extremely cold conditions. In Anti-freeze Mode, the product operates at a target temperature of 5°C:

    • If indoor temperature is below 5°C, the product will maintain a constant temperature and warm up the room to 5°C.
    • If indoor temperature is above 5°C, the product will automatically deactivate Anti-freeze Mode and enter standby state.

Power-Off Memory Function

  1. When power is cut off, the product will stop operating. After power is reconnected, product enters standby state. Tap On/Off Key ****to restart the product, product will operate according to its previously set parameters before power cut-off.
  2. If product was set to Quiet Mode prior to power cut-off, after power is reconnected, product will first run in High Mode for 15 seconds, then resume Quiet Mode.

Note: When power is out off, settings and time data will only be stored for 72 hours. If power is not turned back on within 72 hours, user will need to reset current day and time again.

Motion Sensor Function

  • When product is operating, tap Motion Sensor Key ****to turn on this function. When this function is turned on, every time the product detects motion, Motion Sensor Indicator Light will light up, and product will automatically start heating; if no motion is detected in 15 minutes, the product will stop heating, Temperature/Time Display will show current temperature, and all other indicator lights and function keys will go dark.
  • To turn off this function, tap Motion Sensor Key ****again, and Motion Sensor Indicator Light will turn off.

Anion Function

  • When product is operating, tap Anion/WiFi Key ****to turn on anion purification function, Anion Indicator Light will light up constant.
  • To turn off this function, tap Anion/WiFi Key ****again, and Anion Indicator Light will turn off.

Child Lock Function

  • When product is operating, tap and hold Increase Key or Decrease Key for 3 seconds to activate child lock, Temperature/Time Display will show [ ] for 5 seconds then return to original display status, and all keys will be rendered inoperable.
  • To deactivate child lock, tap and hold tap and hold Increase Key or Decrease Key for 3 seconds again.

Reset To Factory Default Setting
When product is operating, tap Increase Key or Decrease Key simultaneously twice, and product will return to factory default setting of High Mode and 24°C.

Connecting The Product To WiFi
This product can be controlled via smartphone with German Pool Smart Control APP.

Note: To connect the product to WiFi, please use WiFi with a frequency of 2.4 GHz, does not work with WiFi with a frequency of 5.0 GHz.

A. How To Set Up The APP

  1. Connect your phone to 2.4 GHz WiFi then scan the QR Code below, or search “German Pool Smart Control”in App Store or Google Play to download and install the APP.GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater- \(21\)

B. Change The Language

  • Apple IOS SystemGERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater- \(22\)
1. Search “Smart Control” in Settings.
2. Click “Preferred Language”.
3. Select Traditional Chinese or English in the “Suggested Languages” column (Note: if user select “Traditional Chinese (Hong Kong)”, app will display in English).
  • Android System
    App will appear in your preset phone language. If you need to change APP language, you need to change the system language in your phone settings.

C. Register Your Account

  1. Open the APP,click “Agree” on “User Agreement and Privacy Policy”.
  2. Click “Sign Up” to register your account.
  3. Enter your email address, tick “I agree Privacy Policy and User Agreement”, then click “Get Verification Code”.GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater- \(23\)
  4. Enter one-time verification code from your email.
  5. Set up your password then click “Done”.GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater- \(24\)

D. Pairing Sequence

  • Method 1: Auto Pairing
1. Long-press Anion/WiFi Key on the product’s control panel for 5 seconds until WiFi Indicator Light blinks and buzzer beeps.
2. Click “+” on the upper right corner of the APP homepage, then click “Add Device”.
3. Before pairing, user must allow the App to access your Bluetooth. Tap on “Turn on Bluetooth” (if Bluetooth is already on, ignore this step).![GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater- \(25\)](https://manuals.plus/wp-content/uploads/2024/08/GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater-25.png)
4. Tap “Go To Set” (if Bluetooth is already on, ignore this step).
5. Turn on Bluetooth (if Bluetooth is already on, ignore this step).
6. APP will show “Searching for nearby devices…”.![GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater- \(26\)](https://manuals.plus/wp-content/uploads/2024/08/GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater-26.png)
7. APP will show “Discovering devices…”, click “Add”.
8. Click “+” on the right of product name.
9. it is recommended to allow the APP to access your location. Tap “Set Now” (if Location is already on, ignore this step).![GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater- \(27\)](https://manuals.plus/wp-content/uploads/2024/08/GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater-27.png)
10. Tap “Allow While Using App” (if Location is already on, ignore this step).
11. Select WiFi name and enter your WiFi password, then click “Next”.
12. APP will show ”Being Added”, the product and APP will automatically pair up.![GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater- \(28\)](https://manuals.plus/wp-content/uploads/2024/08/GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater-28.png)
13. When pairing is completed, APP will show “Added successfully”. Click “Done” to return to homepage.  

WARNING! If Bluetooth is turned off or App is not permitted to access Bluetooth, the product cannot be paired. (Note: Even if Bluetooth is turned on, it does not mean the APP is allowed to access your Bluetooth.)
Note:

  * The product can only be paired to one account at a time. If another user pairs their smartphone to the product, the previous account will lose their control of the product.
  * User who has already been paired can share their control rights with other users. For details, see “E. Sharing Control”.  

Note: If APP cannot find the product, or during Pairing Sequence, if APP shows an exclamation mark icon, it means pairing is unsuccessful. Please use method 2 below for pairing.

  • Method 2: Bluetooth Pairing
1. Click “+” on the upper right corner of the APP homepage, then click “Add Device”.
2. In the “Add Manually “ column, find the product model that needs to be paired, and click the product to pair.
3. Follow the instructions on the APP to pair.![GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater- \(30\)](https://manuals.plus/wp-content/uploads/2024/08/GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater-30.png)
4. lick “+” on the right of product name.
5. Select WiFi name and enter your WiFi password, then click “Next”.
6. When pairing is completed, APP will show “Added successfully”. Click “Done” to return to homepage.![GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater- \(31\)](https://manuals.plus/wp-content/uploads/2024/08/GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater-31.png)

E. Sharing Control

  1. On the product’s homepage, click “ ” on the upper right corner.
  2. Click “Share Device” under “Others”.
  3. Click “Add Sharing”.GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater- \(32\)
  4. Set the number of users with whom you wish to share control, then click “Share with the Account Smart Control”.
  5. Enter that account’s registered email address, then click “Done” on the upper right corner.
  6. Repeat step 3-5 to share with more accounts.GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater- \(34\)

Note: On the “Share Device” page, you can add or delete other accounts’ control rights.

Using The App

GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater-
\(35\)

Key Description
On/Off Key Tap to turn product on or off
Program Key Tap to select Preset Weekly Program P1-P5
Mode Key Tap to select High, Low or Quiet mode
Timer Key Tap to select 1-24 hr off timer
Function Key Tap to enter Child Lock, Motion Sensor and Anion function page
Decrease Key Tap to decrease target temperature
Increase Key Tap to increase target temperature
Child Lock Key Tap to turn child lock function on or off
Motion Sensor Key Tap to turn motion sensor function on or off
Anion Key Tap to turn anion function on or off

Cleaning & Maintenance

WARNING!
Before cleaning and maintenance, turn off the product and unplug the power plug first. DO NOT immerse this product in water and DO NOT splash water on it.

Cleaning The Surface
Clean the surface of the product with a wrung-out soft cloth. DO NOT immerse, rinse or wet product directly with water. DO NOT use gasoline, thinner, or corrosive cleaners or solvent.

Cleaning The Filter
If too much foreign matter adheres to the mesh filter, it will affect the air outlet performance, so it should be cleaned at least every other month.

  1. Remove the mesh filter from the back casing of the product, and use vacuum cleaner to vacuum off any accumulated dust.
  2. If mesh filter is too dirty, rinse it in water and diluted neutral detergent, then allow it to completely air dry before installing it back.

Maintenance

  1. If the product won’t be used for a long time, pull out the power plug, pack the heater to prevent dust from entering it.
  2. Before packing, make sure that the outer surface and the filter are dry.
  3. After packaging, it should be stored in a dry and ventilated place away from direct sunlight.

Changing Battery For Remote Control

  1. To open the battery cover at the bottom of the remote control, press the buckle on the battery cover inward and pull it out.
  2. Identify the polarity of the battery, and insert the battery into the battery slot.
  3. Reinsert the battery cover into the bottom of the remote control.GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater- \(36\)

WARNING!
This product contains a coin/button cell battery. If the coin/button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death. Keep new and used batteries away from children.

Troubleshooting

Error Code Problem Solution
E1 Sensor short circuit Contact German Pool Customer Service & Repair Centre
E2 Sensor open circuit Contact German Pool Customer Service & Repair Centre

E3

|

Temperature too high (> 50°C)

| Use this product in a suitable ambient temperature environment

E4

|

Temperature too low (< -40°C)

| Use this product in a suitable ambient temperature environment

Technical Specification

Model HTW-M20-SC
Voltage / Frequency 220-240 V ~ 50 Hz
Power 2000 W
Product Dimensions (H) 535 (W) 340 (D) 110 mm
Net Weight 4.16 kg
Protection Rating IP24*

*IP24 protection rating only applies to wall-mounted installation.

  • Specification is subject to change without prior notice.
  • If there is any inconsistency or ambiguity between the English version and the Chinese version, the Chinese version shall prevail.
  • Refer to www.germanpool.com for the most updated version of the user manual.

Warranty Terms & Conditions

Under normal operations, the product will gurantee a 1-year full warranty provided by German Pool (effective from the date of purchase).

This warranty is not valid until customer registration information is received by our Service Centre within 10 days of purchase via one of the following means:

  1. Visit our VIP App and register online: (Scan the QR Code on the right)GERMAN-POOL-HTW-M20-SC-WiFi-Smart-Mirror-Bathroom-Heater- \(37\)
  2. Visit our website and register online: www.germanpool.com/warranty
  3. Complete the attached Warranty Card and mail it back to our Customer Service Centre.

Please fill out the form below. This information and the original purchase invoice will be required for any repairs. Warranty will be invalidated if information provided is found to be inaccurate.

  • Model No.: HTW-M20-SC

  • Serial No.: ____
    Purchased From: ____

  • Invoice No.: ____

  • Purchase Date: ____

  1. Customer who fails to present original purchase invoice will not be eligible for free warranty service.

  2. Customer should always follow the operating instructions.
    This warranty does not apply to:

    • labour costs for on-site installation, check-up, repair, replacement of parts and other transportation costs;
    • damages caused by accidents of any kind (including material transfer and others);
    • operating failures resulting from applying incorrect voltage,- improper usage, and unauthorized installations or repairs.
  3. This warranty is invalid if:

    • the purchase invoice is modified by an unauthorized party;
    • the product is used for any commercial or industrial purposes;
    • the product is repaired or modified by unauthorized personnel, or unauthorized parts are installed;
    • the serial number is modified, damaged or removed from the product.
  4. German Pool will, at its discretion, repair or replace any defective part.

  5. This warranty will be void if there is any transfer of ownership from the original purchaser.

Customer Service & Repair Centre

Hong Kong, China
Unit B, G/F, Sunshine Kowloon Bay
Cargo Centre, 59 Tai Yip Street,
Kowloon, Hong Kong
Tel: +852 2773 2888
Fax: +852 2356 9798
Email: repairs@germanpool.com

Macau, China
A, 1 Andar, Mei Kui Kuong
Cheong Fase 2, No.515 Avenida
Do Conselheiro Borja Macau
Tel: +853 2875 2699
Fax: +853 2875 2661

This warranty is valid only in Hong Kong and Macau

German Pool (Hong Kong) Limited

Mainland China
8th, Xinxiang Road, Wusha Industrial Park,
Daliang, Shunde, Foshan, Guangdong
Tel: +86 757 2219 6888
Fax: +86 757 2219 6809

© All rights reserved. Copying, reproducing or using the contents of this manual is not allowed without prior authorization from German Pool, violators will be prosecuted.

www.germanpool.com

References

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