BenQ RE6503A Interactive Flat Panel User Manual

RE6503A Interactive Flat Panel
User Manual

Copyright and disclaimer

Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes.
HDMI trademark disclaimer
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade Dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
Copyright
Copyright 2023 BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Product Support

This document aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit the website for the latest version of this document and other product information. Available files vary by model.

• Make sure your computer is connected to the Internet.
•  Visit the local website from www.BenQ.com. The website layout and content may vary by region/country.
• User manual and related document: www.BenQ.com > Business > SUPPORT > Downloads > model name > User Manual
• (EU only) Dismantled information: Available on the user manual download page. This document is provided based on Regulation (EU) 2019/2021 to repair or recycle your product. Always contact the local customer service for servicing within the warranty period. If you wish to repair an out-of-warranty product, you are recommended to go to a qualified service personnel and obtain repair parts from BenQ to ensure compatibility. Do not disassemble the product unless you are aware of the consequences. If you cannot find the dismantled information on your product, contact the local customer service for assistance.

Safety warnings and precautions

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.
THIS EQUIPMENT MUST BE GROUNDED
To ensure safe operation, the three-pin plug must be inserted only into a standard three-pin power outlet which is effectively grounded through normal household wiring. Extension cords used with the equipment must have three cores and be correctly wired to provide connection to the ground. Wrongly wired extension cords are a major cause of fatalities.
The fact that the equipment operates satisfactorily does not imply that the power outlet is grounded or that the installation is completely safe. For your safety, if you are in any doubt about the effective grounding of the power outlet, please consult a qualified electrician.
The mains plug of the power supply cord shall remain readily operable. The AC receptacle (mains socket outlet) shall be installed near the equipment and shall be easily accessible. To completely disconnect this equipment from the AC mains, disconnect the power cord plug from the AC receptacle.

• Do not place this display on an uneven, sloping or unstable surface (such as a trolley) where it may fall and cause damage to itself or others.
• Do not place this display near water, like a spa or pool, or in a position which will allow the splashing or spraying of water onto the display, like in front of an open window where rain water may enter.
• Do not install this display in a confined space without proper ventilation and air circulation, such as in a closed cabinet. Allow proper space around the display for dissipating heat inside. Do not block any openings and vents on the display. Overheating may result in hazards and electric shock.
• Installation of this display should only be performed by a qualified technician. Failure to  install this display properly may cause injuries and damages to the personnels and the display itself. Check the installation regularly and maintain  he display periodically to ensure the best working condition.
• Use only the accessories approved or recommended by the manufacturer to mount this display. Using wrong or unsuitable accessories may cause the display to fall and result in serious personal injuries. Make sure that the surface and fixing points are strong enough to sustain the weight of the display.
• To reduce the risk of electric shock, do not remove covers. No user serviceable parts inside. Refer servicing to qualified service personnel.
• To prevent personal injuries, mounting the display or installing desktop stands is required before use.

Important safety instructions

1. Do not use this apparatus near water.
2. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
3. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
4. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
5.  Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
6.  Only use attachments/accessories specified by the manufacturer.
7.  Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/ apparatus combination to avoid injury from tip-over. Unplug this apparatus during lightning storms or when unused for long periods of time.
8. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

Notes on this display

• To prevent the risk of physical injuries, do not attempt to lift the display alone.
• Make sure you have four or more people available to help lift or a flat cart to transport the display to its final location.
• Keep the display horizontal as much as possible.
• Clear a floor space before unpacking.

Notes on the LCD panel of this display

• The Liquid Crystal Display (LCD) panel of this display has a very thin protective layer of glass which is liable to marking or scratching, and cracking if struck or pressured. The liquid crystal substrate is also liable to damage under excessive force or extreme temperatures. Please handle with care.
• The response time and brightness of the LCD panel may vary with the ambient temperature.
• Avoid placing the display in direct sun or where direct sun or spot lighting will shine onto the
• LCD panel, as the heat may damage the panel and the external casing of the display, and the bright light will make viewing the display more difficult than necessary.
• The LCD panel consists of individual pixels to display images and is manufactured according to the design specifications. While 99.9% of these pixels work normally, 0.01% of the pixels may remain constantly lit (in red, blue or green) or unlit. This is a technical limitation of the LCD technology and is not a defect.
• LCD screens, like plasma (PDP) and conventional CRT (Cathode Ray Tube) screens, are also susceptible to ‘screen burn-in’ or ‘image retention’ which can be found on the screen as visible fixed lines and shades. To avoid such damage to the screen, avoid displaying still images (like On-Screen Display menus, TV station logos, fixed/inactive text or icons) for more than 30 minutes. Change the aspect ratio from time to time. Fill the entire screen with the image and eliminate the black bars whenever possible. Avoid displaying images in 16:9 aspect ratio over a long period of time, otherwise there may be visible burn marks on the screen as two vertical lines.
• Note: Under certain circumstances, condensation may occur on the inner side of the cover glass, it’s a natural phenomenon and will not affect the operation of the display. This condensation will usually disappear after around 2 hours of normal operation.
•  RE series does not offer image retention function. For more information, please refer to installation guide. If a still image is required for a display, it is recommended to enable Pixel shift.
• RE series does not support portrait use; portrait use may cause display damage. BenQ warranty will not cover faulty usage.

Notes on cleaning the display
Please clean the frame when there is sign of malfunction on the touch screen.

1. Before you clean the screen, make sure the display is turned off, and unplug the power cord.

2. Remove dust or dirt from the screen with a dry cleaning cloth. Make sure to use minimal force, and don’t press hard on the screen.
   – Never use paper towels or anything that could leave streaks or lint on the screen.

3.  Moisten a clean soft, lint-free cloth with some cleaning alcohol such as 70% isopropyl.
   Gently go over the entire screen and wipe it down.
   – Never use hazardous chemicals or ammonia-based cleaners
   – Never fully soak the microfiber cloths in liquid.
   – Never spray liquids directly onto the screen.

Safety notice for remote control

• Do not put the remote control in the direct heat, humidity, and avoid fire.
• Do not drop the remote control.
• Do not expose the remote control to water or moisture. Failure to do so could result in malfunction.
• Confirm there is no object between the remote control and the remote sensor of the product.
• When the remote control will not be used for an extended period, remove the batteries.

Battery safety notice
The use of the wrong type of batteries may cause chemical leaks or explosion. Please note the following:

• Always ensure that the batteries are inserted with the positive and negative terminals in the correct direction as shown in the battery compartment.
• Different types of batteries have different characteristics. Do not mix different types.
•  Do not mix old and new batteries. Mixing old and new batteries will shorten battery life or cause chemical leaks from the old batteries.
• When batteries fail to function, replace them immediately.
• Chemicals which leak from batteries may cause skin irritation. If any chemical matter seeps out of the batteries, wipe it up immediately using a dry cloth, and replace the batteries as soon as possible.
• Due to varying storage conditions, the battery life for the batteries included with your product may be shortened. Replace them within 3 months or as soon as you can after initial use.
• There may be local restrictions on the disposal or recycling of batteries. Consult your local regulations or waste disposal provider.

BenQ Eco FACTS
BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the “Bringing Enjoyment ‘N Quality to Life” corporate vision with the ultimate goal to achieve a low- carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ Eco FACTS label lists key eco-friendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ’s CSR Website at http://csr.BenQ.com/ for more details on BenQ’s environmental commitments and achievements.

Package contents

Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately.

• *: Availability may vary. Purchase separately if the accessories are not included in the package.
• The type of power cord supplied may differ from that illustrated depending on your region of purchase.
•  Before discarding the package, check that you haven’t left any accessories inside the box.
• Dispose of packaging materials wisely. You can recycle the cardboard carton. Consider storing the package (if possible) for future transport of the display.
• Do not leave plastic bags within reach of young children or babies.

Setting up the display

Please pay attention to the following notes during installation:

• This display should be installed by at least two adult persons. Attempting to install this display by only one person may result in danger and injuries.
• Refer the installation to qualified technicians. Improper installation may cause the display to fall or malfunction.
• Stability Hazard: The flat panel may fall, causing serious personal injury or death. To prevent injury, this flat panel must be securely attached to the wall in accordance with the installation instructions.

Installing the display on a wall

1. Place a clean, dry and lint-free cloth on a flat, horizontal and object-free surface. Make sure that the size of the cloth is larger than the display.
2.  Gently lay the display on the cloth with the LCD screen facing down.
3.  Identify the wall mounting screw holes on the back of the display as shown in the illustration.

 Install the wall mounting bracket on the display and attach the display to the wall according to the mounting bracket’s instructions. The length of the screw should exceed the thickness of the wall mounting bracket by at least 25 mm. Make sure that all screws are tightened and secured properly. (Recommended torque: 470 – 635N•cm).

• To maintain proper ventilation, keep at least 10 mm of clear space from the back cover of the display to the wall.
• Please consult a professional technician for wall mount installations. The manufacturer accepts no liability for installations not performed by a professional technician.

Installing external PC

Applicable to RE7503A & RE8603A.
The back of the display has four screw holes at its upper-right side with a dimension of VESA mount 100×100 mm. You can secure the PC onto the display with four screws (maximum torque: 4-5 kgf-cm). Parts of the display and their functions
Front panel

drives.
4| PUBLIC 2.0
5| TYPE-C| Connects to USB-C devices for power delivery and data transfer. Supports the transmission of video, audio, and touch function.
6| Speaker| Transmits sound from the display.
7| Ambient light sensor| Detects the ambient light around the display.
8| IR signal receiver| Receives infrared signals from remote control.
9| Home| Returns to the main screen.
10| Return| Returns to the previous menu.
11| Menu| Enters the function menu.
12| Volume down| Decreases the volume.
13| Volume up| Increases the volume.
14| Power| • Press to enter energy saving mode.
• Press and hold for 4 seconds to power off.

Rear panel
See Connections on page 12 for details.

standby mode automatically.
• When the switch is set to OFF (O), this will completely cut off the power supply.
2| Power in| Connects with the supplied power cord.
3| RS232| Serial interface, used for mutual transfer of data between devices.
4| Earphone| Connects to external speakers or earphones.
5| SPDIF| Connects the SPDIF cable from external audio devices to the display for audio out.
6| LAN-IN/LAN-OUT| Supports LAN In & Out, 10/100/1000 Mbps for Android system and OPS.
7| PUBLIC 3.0*| Connects USB-A devices such as keyboards, mouse, and USB flash drives.
8| USB 3.0| Connects USB-A devices such as keyboards, mouse, and USB flash drives.
9| DP| Connects a video source to a display device.
10| TOUCH USB| Supports touch signal input from an external computer.
11| HDMI 1 / HDMI 2| Connects to video sources that support the HDMI interface.
12| VGA| Receives video input from an external device (such as a computer).
13| PC AUDIO-IN| Receives audio input from an external device.
14| OPS Slot| Supports installation of an OPS (Open Pluggable Specification) device.

•   With these smart ports, a laptop (connected to BenQ Board via USB Type-C or HDMI + Touch USB) can use the USB devices, speakers, and external cameras from BenQ Board to enhance the conference experience.

  • USB 2.0   5V 500mA / USB3.0 5V 900mA
  •  Front Type-C 5V 3A
  • OPS 18V 5A; 90W(RE6503A)/19V 4.74A; 90W(RE7503A & RE8603A)
  •  Direct Current / DC
  • : Alternating Current /AC
  • The maximum length for the cables to be used with the USB slots are 5m (USB 2.0) and 3m (USB 3.0).

Using remote control

Installing remote control batteries

1. Open the remote control battery cover.

2. Insert the supplied batteries, ensuring the positive and negative ends are facing in the correct direction.
   The supplied batteries are provided for your convenience so that you can operate the display straight away. You should replace them as soon as possible.

3. Put the cover back on.

Using BenQ Interactive Flat Panel by remote control
Aim the remote control at the sensor at the display’s bottom-right side within a distance of less than 8m, and a horizontal and vertical angle of less than 60 degrees. This remote control applies only to a specific model and operating systems. Contact your reseller if you have any question.
Remote control usage tips

• Avoid getting the remote control wet or store it in humid environments (like bathrooms).
• If the display’s remote control sensor window is exposed to direct sunlight or strong light, the remote control may not operate properly. In this situation, change the light source, readjust the angle of the display, or operate the remote control from a location closer to display’s remote control sensor window.

Connections

Connecting power

1. Plug one end of the power cord into the power jack on the display and the other end into an appropriate power outlet.
2.  Set the power switch to ON (I).

• The supplied power cord is suitable for use with 110-240V AC power only.
• he power cord and outlet illustrated may differ from the ones used in your region.
• Only use an appropriate power cord for your region. Never use a power cord which appears damaged or frayed, or change the plug type on the power cord.
• Be aware of the power loading when you use extension cords or multiple outlet power boards.
• There are no user serviceable parts in this display. Never unscrew or remove any covers. There are dangerous voltages inside the display. Turn off the power and unplug the power cord if you intend to move the display.

Turning the display on or off

• To turn on the display, press the power button on the control panel or on the remote control.
• To turn off the display, press the power button on the control panel. The system will automatically enter standby mode.

To completely cut off power supply, set the power switch to OFF (O) and then disconnect the power cord from the power outlet.
Connecting the touch module
The touch module of the display supports easy plug-and-play operation. There is no need to install additional drivers on the computer.
Try either method below to set up the video and touch input: A. Connect the TYPE-C port on the display to a USB Type-C port on the computer using the supplied USB Type-C cable.
B. Connect a video cable (HDMI/DP/VGA) and the supplied touch USB cable from a computer to the corresponding ports of the display.

• HDMI must be used with the TOUCH USB at the front panel.
• HDMI 1, HDMI 2, VGA or DP must be used with TOUCH USB at the rear panel.

• Avoid blocking the touch screen frame (where sensors are located) when initiating the touch module.
• If any ghost image occurs, please try to un-plug and then re-plug all USB cables. If the failure image still exists, use another USB Type-B to Type-A cable.
•  It is highly recommended that you connect the display to the PC or laptop directly. Please be noted that using a faceplate device or an extender may cause failures in touch operations since the display quality can be affected by many uncertainties such as cable grade, cable quality, source and destination equipment, RF and electrical interference, and cable patches.

Connecting the VGA input

1. Connect the VGA port on the display to the VGA output port on a computer using a D-Sub (15-pin) cable.
2. Connect the computer’s audio output port to the PC AUDIO-IN jack on the display using a suitable audio cable.

Connecting to serial port
Directly connect a computer to the RS232 port on the input/output terminals.

• The applicable cable is not supplied and should be purchased separately.
• This connection is applicable to straight-through RS-232C cable only.
•  After using serial port line to connect central control equipment and machine, certain function of the machine can be controlled via central control equipment, such as: machine on/off, and adjustment of sound volume, etc.

Connecting the digital inputs

1. Connect the HDMI 1/HDMI 2/HDMI/DP/TYPE-C port on the display to the corresponding port of a computer or A/V device (such as a settop box or DVD player) using an HDMI/DP/ Type-C cable.
2.  To view video from this input, press on the remote control to switch to the respective input source.

Initial setup

The first time you power on the display, you will be guided through a series of setup screens.
Follow the on-screen instructions or the steps below to start up your display and complete the4 initial setup.

1. Turn on the display. Wait for the display to boot up with the BenQ screen. This may take a moment.
2. Follow the on-screen instructions to set up the language, date and time, and network. Or your can skip some of these steps and complete the setup later.

OSD settings
Use one of the following methods to enter the OSD menu:

• Press on the remote control.
• Drag the OSD menu up from the bottom-center of the screen.

See Menu operations on page 24 for more information on the OSD menus and their settings. Account information
Three types of accounts are provided: Guest, Admin, and Multiple users.
Guest
It’s for public use under Guest account. You are able to change the headshot, wallpaper, volume and brightness.
Admin
Log in as Admin. Under Personal settings, you can change the headshot, wallpaper, and password. You can also enable AMS service, set Available offline accounts, and check Device information. Multiple users
Before logging in as User, be sure to enter the correct email address and activate AMS service.
To access your personal account, you have to ask the administrator to activate AMS service first and create your account through IAM service. See User management on page 18 for more information.
For more information and tutorial videos about the AMS service please visit https://www.benq.com/en-us/business/ifp/account-management-system.html.
User management
To add a new user, please contact your IT manager to create your account through BENQ IAM web service.
Creating a new account

1. As an administrator to create a new account for regular users, go to BenQ Service website: https://iam.benq.com. Suggested browsers are Chrome and Firefox.

2.  Log in and choose IAM.

3. Click Create New Account to continue.

4. Fill in the following fields. Be sure to enter the correct email address. Click Submit to create a new account.
   •   If some members in your organization need more privilege to control the AMS service, you can activate the users as other roles.
   • You can also activate X-Sign, DMS, and Broadcast when creating user accounts. Switch to different services, X-Sign, DMS, or Broadcast by clicking the icon on the upper right corner..

5. The account has been created and a verifying email is sent to the new account owner.

Setting up the Internet connection
Your display must be connected to a network to conduct OTA updates or surf the Internet.
To find the MAC address in Android OS, please go to Settings > System > About

Status.
Network setting
On the home screen, go to Settings > System > About > Status. If there is no IP address shown, please connect the display to the Ethernet cable. Wireless connection
You must use a wireless adapter in order to connect the display to the Internet wirelessly. Please contact your local dealer for more information on configuring the wireless connection.

1. Open OSD menu. Go to Network > Wi-Fi.
2. Insert the wireless adapter and the switcher will automatically change to ON. A list of available networks will show on the screen.
3. Touch the network’s name to connect to the network. The password is needed if it is your first time to use the network. Key in the password and press Connect. The device is now connected to the WLAN.

If you are connecting to a secured wireless network, enter the password for the wireless network access when prompted and tap Connect.
Updating software
Whenever a new version of software is available, the system will automatically detect the update and will prompt you to download it every time you turn on the display. If you want to update the software, choose Network update or USB update to continue the update. Or your can skip this  step and update the software later.To manually update the software:

1. Go to System > About > System updates.
2. If there is an update available, the system will begin updating.

•   Software update process may take some time to complete.
•  During the update process, do not turn off the device or disconnect the Internet connection. Any interruptions during the software update process may permanently damage your display.

Adjusting audio volume level
To adjust the audio volume level do either one of the following:

• Press / on the remote control to adjust the volume.
• Go to Settings > General to adjust the volume. See General settings on page 25 for more information.

Using the touch screen
You can use the optical touch screen to control your operating system. The following table shows a list of gestures you can use on the touch screen.
Ensure that you have installed the USB cable on the display to a computer.

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Double-click| Tap the screen twice.|
Right-click| 1. Press on the target.
2. Hold and wait for a blue ring to appear.
3. Release your finger.|
Drag| Drag one finger left or right.|
Pan up / Pan down / Back / Forward| Quickly drag your finger in a desired direction.|
Scrolling| Drag one or two fingers up or down.|
Zoom| Move two fingers apart or toward each other.|

Menu operations

To enter the OSD menu:

• Press on the remote control
• Drag from the bottom-center of the screen

To make selections:

• Press on the remote control and press OK to confirm or directly click an item.
• Press on the remote control or click a blank area outside the menu to exit the menu.

Settings menu

Input settings
Under Connection, you can select a desired input source. General settings
Go to General to access the Audio and Picture settings. Audio

• Under Audio, use the volume bar to adjust the volume for the display.

•  Directly swipe to enable or disable Mute.

• Go to More to enter the Audio menu.
  Picture

• Under Picture, use the brightness bar to adjust the brightness for the display.

• Directly swipe to enable or disable Auto backlight.

• Go to More to enter the Picture menu.

Eye-Care solutions
Blue light with wavelengths under 455 nm could affect vision. Eye-Care solution is designed for eyesight protection: the display provides proprietary eye-care technology with ultra-low blue light emission and no visible or invisible flicker within the range of 0-3000Hz, preventing eyestrain caused by extended sessions in front of a display. In addition, advanced anti-glare screen treatment minimizes distracting reflections and glare for optimal productivity and comfort.
Suggestions for long-term use of the display:

• Rest your eyes for 10 minutes after 30 minutes of continuous use.
• For every 20 minutes of display viewing, look into the distance for 20 seconds.
•  When your eyes get sore and strained, close your eyes for a minute and then roll your eyes in all directions.

To activate the smart eye care solution, enable the Eye-Care function under General.
Low blue light & flicker free:

• To accord with Low blue light TUV certificate, the default setting is Picture mode: Standard, Color temperature: Standard and then enable Eye-Care function.
• To accord with Flicker Free TUV certificate, the default setting is Picture mode: Standard and Color temperature: Standard.

What is Flicker-free?
The display with the Flicker-free technology maintains a stable backlight with a DC dimmer that eliminates the primary cause of monitor flicker, making it easier on the eyes. The flickerfree technology does not only give you a comfortable viewing experience but also offers a safer choice that protects your eyes.
Audio settings Picture settings

Options are Eco, Standard, Bright, Soft, Custom1, Custom2 and Custom3.
Under Android OS, all picture parameters (e.g., Brightness, Contrast) are locked. Users may only adjust the parameters while connecting to other input sources. See Input settings on page 24 for more information.
Color temperature| Press / on the remote control or click a preset color temperature for the image. Options are Standard, Cool, and Warm.

Device settings
Go to Device to access the Device settings.

page 29 for more information.
Email accounts| Sets the display’s email accounts.
Accessory| Displays current microphone information.
Screen| Allows you to adjust the display’s image settings. See Screen settings on page 30 for more information.

Advanced settings

the buttons on the front panel of the display.
IR lock| Press OK on the remote control or click the switch to lock or unlock the remote control IR sensor on the front panel of the display.
Touch lock| Press OK on the remote control or click the switch to lock or unlock the screen.
Pixel shift| Press OK on the remote control or click the icon to set a pixel shift preventing from image retention.
DCR| Press OK on the remote control to enable or disable DCR.

• If keypad, IR and touch are locked all at once, please follow the steps to unlock: Press on the remote control for five seconds.
•  For image retention, please see Notes on the LCD panel of this display on page 2 for more information.

Screen settings Press on the remote control or click an aspect ratio.

• Options are 16:9 or PTP. You can also select Auto to automatically adjust the image.
• Use the H position, V position, Clock rate, and Phase functions to manually adjust the image.

System settings
On the home screen, select Settings > System to enter system settings.

on Lan, and Power off reminder. See Startup & Shutdown on page 33 for more information.
Floating tool gesture| Click to enable/disable activating Floating tool with two fingers. See Floating tool on page 37 for more information.
About| Click to view system information in Android.

The amount of available storage space for the user varies according to the amount of pre-installed apps and images occupying the total storage space.
Proxy setting

1. Go to Network > Ethernet.
2. Select Proxy > Manual.
3. Enter your proxy server’s information.
4. Select OK to save your settings.

Startup & Shutdown

• Go to System > Startup & Shutdown.
• For Startup channel, you can choose Last channel or other sources.
• For OPS power options, you can choose Startup only through OPS startup option or Startup through any channel.
• For Power off reminder, you can set on or off time. Schedules can be made by choosing the days of the week.

Android system interface

Note that this is a closed Android OS. Download and use of unauthorized apps on this system are not available.
Main interface
The display launches the Android main interface by default. To navigate the Android main interface:

• Press on the remote control or the front panel to return to the main interface.
• Press on the remote control or drag the OSD menu up from the bottom-center of the screen to enter the OSD menu to select an input.

Side tool bar
Tap the side bars at the left or right of the Android main interface to access the side tool bar.

Floating tool
The EZWrite floating tool allows you to quickly write or create annotations on any screen that the display is showing.
To access the floating tool use either one of the following methods:

• In the Android interface, tap in the side tool bar.
• Under any input source or in the Android interface, touch and hold two fingers spaced about 20 – 50 mm apart on the screen for more than two seconds to launch the floating tool menu as shown below.

eraser or choose to clear all annotations
| Toolbox| Click to open the toolbox which includes the Calculator, Timer, Stopwatch, Scoreboard, and Draw tools.
| Recording| Click to start recording the screen.
| Screenshot| Click to take a screenshot of the screen.
| Operation mode| Click to hide all the annotations and operate the main interface.

AMS file manager overview With this application, you can access your personalized workspace environment and settings, and manage your files and accounts on any BenQ display that you have logged into.
To access the AMS files use either of the following methods:

• Tap the file manager shortcut .
• Tap the AMS shortcut .

While logging in, you will see four main parts, as described in the table below:

| Item| Description
---|---|---
1| Source Selection| You can open files from the cloud storage services like Google Drive, Dropbox, or Network Drive. You can also open files from the local devices like Internal, My Folder, or connected USBs.
2| Folder Path| You can browse the file folder in this area.
3| Listing Files| You can see a list of files from the storage device you select.
4| Operating Tab| You can edit the files using the operating tabs here.

Regular users can only view their own files, while the local admin can view all users’ files in the domain.

Multimedia files

Multimedia files such as images, audio files, and videos can be played by directly tapping on the file icon.
Image
Select an image file you want to show on the display and perform any of the functions shown on the screen.

| Magnifies/Shrinks the current image.
| Rotates the current image clockwise.
| Plays in slideshow mode.
| Opens slideshow settings.
| Changes the position of toolbar.

Audio/Video
Select an audio/video file you want to play on the display and perform any of the functions shown on the screen.

Supported audio format (Codec)

Kbps
AVI (.avi)
ASF (asf)
Matroska (.mkv,.mka)
3GPP (.3gpp, .3gp)
MP4(.mp4,.mov,m4a)
MPEG transport stream (.ts)
MPEG program stream (.MPG)
MPEG program stream (.MPEG)
FLV (.flv)
WAV (.wav)
MP3 (.mp3)| MPEG1/2 Layer2| 16 KHz ~ 48 KHz| 8 Kbps ~ 448 Kbps
AVI (.avi)
ASF (asf)
Mariska (.mkv,.mka)
3GPP (.3gpp, .3gp)
MP4 (.mp4,.mov, m4a)
MPEG transport stream (.ts)
MPEG program stream (DAT)
MPEG program stream (.MPG)
MPEG program stream (.MPEG)
FLV (.flv)
WAV (.wav)
AVI(.avi)| **** AAC-LC, HEAAC| **** 8 KHz ~ 48 KHz| HEAAC V1: 6kbps~288kbps
Mariska (.move,.make)| **** HEAAC V2: 3kbps~144kbps
3GPP (.3gpp,.3gp)
MP4 (.mp4)
MP4 (m4a)
MPEG program stream (.MPG)
MPEG program stream (.MPEG)
FLV (.flv)
WMV(.wav)
Matroska (.move,.make)| FLAC| 8KHz~96KHz| <1.6Mbps
Mariska (.mkv,.mka)| OPUS| 8KHz ~48KHz| 6Kbps~510Kbps

Supported video format (Codec)
To play a 4K video, copy the file to the BenQ display instead of using a USB flash drive through the USB 2.0 port.

WebM (.webm)
MP4(.mp4
MP4 (.mp4)| HEVC/H.265| 100Mbps| 3840×2160@60fps 3840×2160@30fps
.mov
MPEG transport stream (.ts)
MKV (.mkv)
MPEG program stream .DAT,| MPEG1/2| 80Mbps| 1920×1080@60fps
.VOB,
.MPG,
.MPEG)
MPEG transport stream .ts,
.trp,
.tp
MP4 .mp4,| MPEG4| 40Mbps| 1920×1080@60fps
.mov
3GPP .3gpp,
.3gp
MKV (.mkv)
MP4 .mp4| H.263| 40Mbps| 1920×1080@60fps
.mov
BGPP .3gрр,
.3gp
AVI (.avi
MKV (.mkv)
FLV (.flv)| H.264| 135Mbps| 4096×2304@60fps
MP4 .mp4
.mov
MPEG transoort stream .ts
. trp
.tp
AVI (.avi)
File| Video Codec| Bit rate| Resolution
---|---|---|---
3GPP (.3gpp.3gр)| AVS| 50Mbps| 1920×1080@60fps
MP4 (.mp4,.mov)
MPEG transport stream (.ts. .trp, tp)
ASF (.asf)| WMV3| **** 40Mbps| 1920×1080@60fps
AVI (.avi)
MKV (.mkv)
WMV (.wmv)
MPEG transport stream (.ts)| VC1| 40Mbps| 1920×1080@60fps
ASF (.asf)
WMV (.wmv)
AVI (.avil)
MKV (.mkv)
WebM (.webm)| VP8| 50Mbps| 1920×1080@60fps

Supported photo format (Codec)

1024×768
.png| PNG| 9600×6400
1200×800
.bmp| BMP| 9600×6400
.gif| GIF| 6400×4800
640×480

Apps

Tap the desired app to launch the app.

Store on page 46 for more information.
BenQ Notification ( )| Allows you to receive upgrade notifications of existing apps and information of new apps available for download.
Enwrites 6 ( )| An interactive whiteboard software solution that turns your display into a digital canvas.
Instashame 2 (  )| Allows screen mirroring and touch control for collaborative meetings. See InstaShare 2 on page 47 for more information.
InstaQPrint ( )| Allows you to print a file or website image using a Wi-Fi or remote printer.
TeamViewer Meeting ( )| Gives you access to instant or scheduled group meetings with any other TeamViewer Meeting users.

BenQ App Store
Tap to launch BenQ App Store. With this application, you can view apps suggested by BenQ for download.Tap the category on the left panel to browse the suggested apps.

InstaShare 2
Instashame 2 ( ) is a software-based solution for multi-user collaboration, which lets users to share contents with all devices in a meeting wirelessly. Use either way to access InstaShare 2:

• On the Android main interface, select Wireless Projection ( ).
• Select All Apps( ) > Instashame 2 ( )

Before launching the application, make sure your display is properly connected to the Internet.
When you enter InstaShare 2, the main interface is shown as below:

display. Select the device OS type below to see the projection tutorial respectively.
2| Information window| Shows the display name, pairing code and connection password while presenting.
3| Host Controls window| Allows you to control the whole session and participant actions. You can also install Instashame 2 app to manage the meeting session remotely

InstaQPrint
Tap   to launch InstaQPrint. With this application, you can print a file or website image using a Wi-Fi or remote printer.

• Before launching the application, make sure your display is properly connected to lnternet.
• For the list of supported printers, see https://printhand.com/list_of_supported_printers.php.

1. Tap the option on the left panel and browse and select the desired file, photo, page, or image you want to print.
2.  Tap Manage Printers to choose which printer that you want to use.
3. To select a printer:
   • Tap an option from the list of available printers on the left panel.
   • Tap Scan for Wi-Fi Printers to search for printers automatically.
   • Tap Manual Setup to add a new printer manually.

Product information

Specifications

RE7503A: 0.4296 (H) x 0.4296 (V)
RE8603A: 0.4935 (H) x 0.4935 (V)
Brightness with Glass (Typical)| 400 (typical)
Brightness without Glass (Typical)| 450 (typical)
Contrast Ratio (Typical)| 1200:1
Viewing Angle| 178
Touch| Technology| IR
Touch Method| Finger & Stylus
System| Windows 7/8/10/11 | Mac OS X | Chrome OS | Linux | Android
Touch Point| 40 pts touch
Minimum Object Size| 3.0 mm, supports 2 pens writing with 2 colors simultaneously
Response Time| < 8 ms
Accuracy| ±1.5 mm, 90% area
Glass| 3.2 mm thickness, AG, 9H pencil

Dimensions (RE6503A)

Supported input signal resolution

Resolution| Input source| | |
---|---|---|---|---
TYPE C| VGA| HDMI 2.0| DP
800 x 600 @ 60Hz| | O| O|
1024 x 768 @ 60Hz| | O| O|
1280 x 1024 @ 60Hz| | O| O|
1360 x 768 @ 60Hz| | O| O|
1366 x 900 @ 60Hz| | O| O|
1680 x 1050 @ 60Hz| | O| O|
1920 x 1080 @ 60Hz| O| O| O| O
3840 x 2160 @ 30Hz| O| | O| O
3840 x 2160 @ 50Hz| O| | O| O
3840 x 2160 @ 60Hz| O| | O| O
480i (60Hz)| | | O| O
480p (60Hz)| | | O| O
576i (50Hz)| | | O| O
576p (50Hz)| | | O| O
720p (50Hz)| | | O| O
720p (60Hz)| | | O| O
1080i (50Hz)| | | O| O
1080i (60Hz)| | | O| O
1080p (50Hz)| | | O| O
1080p (60Hz)| | | O| O

• O : supported
• Blank: not supported

Troubleshooting

• Is the display turned on? Check the power indicator of the display.
• Is the signal source device turned on? Turn on the device and try again.
• Are there any loose cable connections? Make sure that all cables are connected firmly.
• Have you chosen an unsupported output resolution on the computer? Refer to Supported input signal  resolution on page
56 to select a supported resolution and try again.
• Have you chosen an unsupported output resolution on the DVD or Blu-ray disc player? Refer to Supported  input signal resolution on page 56 to select a supported resolution and try again.
No sound| Check the following:
• Have you turned on the mute function on the display or the input source device? Turn off the mute function  or increase the audio volume level and try again.
• Are there any loose cable connections? Make sure that all cables are connected firmly.
The computer input image looks strange| • Have you chosen an unsupported output resolution on the computer? Refer to Supported input signal  resolution on page 56 to select a supported resolution and try again.
• Use the Auto function (VGA only) to let the display automatically optimize the display of computer image.
• If the result of the Auto function is not satisfactory, use the Phase, H position and V position functions to  manually adjust the image.
The control panel buttons do not work| Have you locked the control panel buttons? Unlock the buttons and try again.
The remote control does not work| • Have you locked the remote control function? Unlock the function and try again.
• Check for incorrect battery orientation.
• Check for dead batteries.
• Check your distance and angle from the display.
• Check whether remote control is properly being pointed at the display’s remote control sensor window.
• Check for any obstacle between the remote control and the remote control sensor window.
• Check that the remote control sensor window is not under strong fluorescent lighting, or in direct sunlight.
• Check for any devices (computer or personal digital assistant, PDA) nearby that transmit infrared signals  which may cause interference to signal transmission between the remote control and the display. Turn off the infrared function of these devices.
Remote control failure| • Check whether there are other objects between remote control and television remote control receiving  window, thus leading to failure of remote control.
• Check whether the battery electrode in the remote control is correct.
• Check whether remote control needs to replace battery.
---|---
Machine automatically
shutdown| • Whether set sleep or not.
• Check whether there is sudden power outage.
• Check whether there is no signal automatic shutdown.
Signal out of range| • Check whether display is set correctly.
• Check whether resolution is the best resolution.
• Adjust line and field synchronization in menu.
Background has vertical
lines or streaks| • Select automatic correction in menu.
• Adjust clock and phase position in menu.
Image lack of color, color is
incorrect| • Check whether VGA is not well connected or has quality problem.
• Adjust chromaticity and brightness or contrast in menu.
Display format that is not
supported.| • Select automatic correction in menu.
• Adjust clock and phase position in menu.
Touch function invalid| • Check whether touch driver is installed and started.
• Check whether the size of article touched is comparable with finger.
Touch positioning not
correct| • Check whether driver is properly installed and make correction.
• Check whether touch pen is facing the screen.
No picture and no sound| • Check whether the machine is started state.
• Check whether signal wire is well plugged, whether INPUT is
corresponding to it.
• If in internal computer mode, check whether internal computer
is started.
With horizontal or vertical
stripes or image dithering| • Check whether signal wire is well connected.
• Check whether other electronic equipment or power tools are placed around the machine.
No color, color is weak or
image is weak| • Adjust chromaticity and brightness or contrast in menu.
• Check whether signal wire is well connected.
With image but without sound| • Check whether mute button is pressed for mute.
• Press VOL+/VOL- to adjust volume.
• Check whether audio line is connected correctly.
Only one speaker has sound| • Adjust sound balance in menu.
• Check whether computer sound control panel only sets up one sound channel.
• Check whether audio line is connected correctly.
VGA output without sound| • Check whether connect external device with headphone cable.

References

• LCD Monitors, Projectors, Speakers and Lighting | BenQ US
• BenQ Identity and Access Management
• PrintHand. List of Supported Printers.

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