reolink ‎TrackMix-P 4K PTZ Dual Lens PoE Security Camera User Guide

reolink ‎TrackMix-P 4K PTZ Dual Lens PoE Security Camera

Product Information

Specifications

• Product Name: Reolink TrackMix Wired LTE
• Contents:
  • Camera
  • 1m Ethernet Cable
  • Mounting Hole Template
  • Waterproof Lid
  • 4.5m Power Extension Cable
  • Power Adapter
  • Pack of Screws
  • Monitoring Sign
  • Quick Start Guide
• Camera Introduction:
  • Antenna
  • Nano SIM Card Slot
  • mount
  • Built-in Mic
  • Infrared Light
  • Status LED
  • Lens
  • Daylight Sensor
  • Spotlight
  • Ethernet Cable
  • Power Port
  • Speaker
  • Micro SD Card Slot
  • Reset Button (Press and hold for 5s with a pin to restore
    factory settings)

Product Usage Instructions

Activate the SIM Card for the Camera

Step 1:

• Remove the cover with the screwdriver.
• Insert a SIM-eject tool into the hole beside the SIM tray and push it in to pop open the tray. Place the SIM card into the tray, then insert the tray into the camera completely.

Step 2:

• Use the power adapter provided to power the camera.

Register the SIM Card:

• Note: You can connect the camera to your network via an activated SIM card or an Ethernet cable.
• With the SIM card inserted, wait a few seconds and a red light will be on and solid for a couple of seconds. Then he will go out.
• A blue LED will flash for a few seconds and then go solid before going out. You will hear a voice prompt “Network connection succeeded,” which means the camera has been successfully connected to the network.
• Note: You may also run into the following situations:

1. Check if the SIM card is facing the reverse direction.
2. Check if the SIM card is not fully inserted and insert it
   again.

The SIM card is locked with a PIN| Please disable it| Your SIM card has a PIN. Put the SIM card into your mobile
phone and disable the PIN.
Not registered on the network. Please activate your SIM card and
check the signal strength| The camera fails to register to the operator network.|

1. Check whether your card is activated or not. If not, please
   call your operator to activate the SIM card.

2. The signal is weak at the current position. Please move the
   camera to a location with a better signal.

3. Check if you are using the correct version of the camera.

Network connection failed| The camera fails to connect to the server.| The camera will be in Standby mode and reconnect later.
The data call failed. Please confirm your cellular data plan is
available or import the APN settings| The SIM card has run out of data or APN settings are not
correct.|

1. Please check whether the data plan for the SIM card is still
   available.

2. Import the correct APN settings to the camera.

Set up the Camera on the Phone

Step 1:

• Scan to download the Reolink App from the App Store or Google Play store.

Step 2:

• Launch the Reolink App, and click the button in the top right corner to add the camera. Scan the QR code on the device and follow the onscreen instructions to finish the initial setup.

Set up the Camera on PC (Optional):

Step 1:

• Download and install the Reolink Client: Support > App & Client.

Step 2:

• Launch the Reolink Client, click the button, input the UID code of the camera to add it, and follow the onscreen instructions to finish the initial setup.

FAQ

Q: What’s included in the box?

• A: The box includes the camera, 1m Ethernet Cable, Mounting Hole Template, Waterproof Lid, 4.5m Power Extension Cable, Power Adapter, Pack of Screws, Surveillance Sign, and Quick Start Guide.

Q: How do I activate the SIM card for the camera?

• A: To activate the SIM card, follow the instructions provided in the user manual. Insert the SIM card into the camera and use the power adapter to power it on.

Q: How do I register the SIM card?

• A: After inserting the SIM card, wait for a few seconds until the red light turns solid, and then goes out. The blue LED will flash and then go solid before going out. You will hear a voice prompt confirming the successful network connection.

Q: What should I do if the camera fails to recognize the SIM card?

• A: If the camera cannot recognize the SIM card, check if it is facing the reverse direction or not fully inserted. Make sure to insert it correctly.

Q: How can I disable the PIN on my SIM card?

• A: Put the SIM card into your mobile phone and disable the PIN settings.

Q: What should I do if the camera fails to register to the operator network?

• A: Check if your SIM card is activated and if the signal strength is weak at the current position. Move the camera to a location with a better signal if needed. Also, ensure that you are using the correct version of the camera.

Q: What should I do if the camera fails to connect to the server?

• A : If the network connection fails, the camera will be in Standby mode and reconnect later automatically.

Q: What should I do if the SIM card has run out of data or the APN settings are not correct?

• A: Check whether the data plan for the SIM card is still available. If it has run out, recharge or activate a new data plan. Import the correct APN settings to the camera if needed.

What’s in the Box

Camera Introduction

1. Antenna
2. Nano SIM Card Slot
3. Mount
4. Built-in Mic
5. infrared Light
6. Status LED
7. Lens
8. Daylight Sensor
9. Spotlight
10. Ethernet Cable
11. Power Port
12. Speaker
13. Micro SD Card Slot
14. Reset Button

Press and hold the reset button for 5s with a pin to restore factory settings.

Set up the Camera

Activate the SIM Card for the Camera

• Choose a Nano SIM card that supports WCDMA and FDD LTE.
• Some SIM cards have a PIN code. You may use your smartphone to disable the PIN first.
• NOTE: Do not insert the IoT or M2M SIM into your smartphone.

Insert the SIM Card

• Remove the cover with the screwdriver.
• Step 1 Insert a SIM-eject tool into the hole beside the SIM tray and push it in to pop open the tray. Place the SIM card into the tray, then insert the tray into the camera completely.
• Step 2 Use the power adapter provided to power the camera.
• NOTE: You can connect the camera to your network via an activated SIM card or an Ethernet cable.

Register the SIM Card

• With the SIM card inserted, Wait a few seconds and a red light will be on and solid for a couple of seconds. Then, it will go out.
• A blue LED will flash for a few seconds and then go solid before going out. You will hear a voice prompt “Network connection succeeded”, which means the camera has been successfully connected to the network.

NOTE: You may also run into the following situations:

1. Check if the SIM card is facing the reverse direction.
2. Check if the SIM card is not fully inserted and insert it again.

“The SIM card is locked with a PIN Please disable it”| Your SIM card has a PIN.| Put the SIM card into your mobile phone and disable the PIN.
“Not registered on the network. Please activate your SIM card and check the signal strength”| The camera fails to register to the operator network.|

1. Check whether your card is activated or not. If not, please call your operator to activate the SIM card.
2. The signal is weak at the current position.
3. Please move the camera to a location with a better signal.
4. Check if you are using the correct version of the camera.

“Network connection failed”| The camera fails to connect to the server.| The camera will be in Standby mode and reconnect later.
“Data call failed. Please confirm your cellular data plan is available or import the APN settings”| The SIM card has run out of data or APN settings are not correct.|

1. Please check whether the data plan for the SIM card is still available.
2. Import the correct APN settings to the camera.

Set up the Camera on the Phone

• Step 1 Scan to download the Reolink App from the App Store or Google Play Store.
• Step 2 Launch the Reolink App, and click the “ + ” button in the top right corner to add the camera. Scan the QR code on the device and follow the onscreen instructions to finish the initial setup.

Set up the Camera on PC (Optional)

• Step 1 Download and install the Reolink Client: Support > App & Client.
• Step 2 Launch the Reolink Client, click the “ +” button, input the UID code of the camera to add it, and follow the onscreen instructions to finish the initial setup.

Install the Camera

Mount the Camera to the Wall

1. Drill holes in accordance with the mounting hole template.
2. Install the mount base with screws included in the package.
3. To adjust the camera direction, you may control the camera to pan and tilt via the Reolink App or Client.
4. NOTE: Use the drywall anchors included in the package if needed.

Mount the Camera to the Ceiling

Troubleshooting

IP Camera Is Not Powering on

• If you find your camera is not powering on, try the following solutions:
• Please check whether the outlet is working properly or not. Try to plug the camera into a different outlet and see if it works.
• Please check whether the DC adapter is working or not. If you have another 12V DC power adapter that is working, please use another power adapter and see if it works.
• If these won’t work, please contact Reolink Support

Specification

• Dimension: 228147129mm
• Weight: 1.211KG
• Operating Temperature: -10°C~+55°C (14°F~131°F)
• Operating Humidity: 10%~90%
• For more specifications, visit the Reolink official website.

Notification of Compliance

CE Declaration of Conformity

• Reolink declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU.
  UKCA Declaration of Conformity
  Reolink declares that this product is in compliance with Radio Equipment Regulations 2017 and Electromagnetic Compatibility Regulations 2016.

FCC Compliance Statements

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. this device may not cause harmful interference,
2. this device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body.
ISED Compliance Statements
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science, and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

ISED Radiation Exposure Statement

This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.

Correct Disposal of This Product

• This marking indicates that this product should not be disposed of with other household wastes. throughout the EU.
• To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources.
• To return your used device, please use the return and collection systems or contact the retailer where the product was purchased.
• They can take this product for environmentally safe recycling.

Limited Warranty

• This product comes with a 2-year limited warranty that is valid only if purchased from the Reolink Official Store or a Reolink authorized reseller.

Terms and Privacy

• Use of the product is subject to your agreement to the Terms of Service and Privacy Policy. Keep out of reach of children.

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