Hatco IRNGHC114SB515 Rapide Cuisine™ Induction Range Instruction Manual

Hatco IRNGHC114SB515 Rapide Cuisine™ Induction Range

WARNING
Do not operate this equipment unless you have read and understood the contents of this manual! Failure to follow the instructions contained in this manual may result in serious injury or death. This manual contains important safety information concerning the maintenance, use, and operation of this product. If you’re unable to understand the contents of this manual, please bring it to the attention of your supervisor. Keep this manual in a safe location for future reference.

IMPORTANT OWNER INFORMATION

Record the model number, serial number, voltage, and purchase date of your strip heater in the spaces below (specification label located on the underside of the unit). Please have this information available when calling Hatco for service assistance.
Model No. ____
Serial No. _
Voltage ___
Date of Purchase ___

Register your unit!
Completing online warranty registration will prevent delay in obtaining warranty coverage. Access the Hatco website at www.hatcocorp.com, select the Parts & Service pull-down menu, and click on “Warranty Registration”.

Business
Hours: 7:00 am to 5:00 pm Central Standard Time (CST)
(Summer Hours: June to September—
7:00 am to 5:00 pm CST Monday–Thursday
7:00 am to 4:00 pm CST Friday)
Telephone: 800-558-0607; 414-671-6350
E-mail : partsandservice@hatcocorp.com

24 Hour 7 Day Parts and Service
Assistance available in the United States and Canada by calling 800-558-0607.
Additional information can be found by visiting our web site at www.hatcocorp.com.This device complies with Part 18 of the FCC Rules.

INTRODUCTION

Hatco Induction Ranges offer a safe, quick, efficient, and attractive way to prepare foods in commercial kitchens as well as display cooking locations (omelet bars, buffets, etc…). The high efficiency, accuracy, and speed of induction cooking make Hatco Induction Ranges the perfect choice for quality foodservice organizations.
Induction cooking relies on the creation of a magnetic field between the induction coils below the glass surface of the unit and an “induction-ready” pan sitting on top of the glass surface. This magnetic field generates induction currents in the base of the pan, which heat the pan instantly. That heat then is transferred to the pan contents. Since the magnetic field exists only between the induction coils and a magnetic material (ferrous material), the glass surface between the two does not become heated, eliminating heat loss and increasing efficiency. When the magnetic field is “broken” by turning off the unit or removing the pan, heat generation stops instantly.

Hatco Induction Ranges are products of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance, and optimum performance. Every unit is inspected and tested thoroughly prior to shipment.

This manual provides the installation, safety, and operating instructions for Hatco Induction Ranges. Hatco recommends all installation, operating, and safety instructions appearing in this manual be read prior to installation or operation of a unit.

Safety information that appears in this manual is identified b the following signal word panels:

WARNING indicates a hazardous situation which, if n avoided, could result in death or serious injury.
CAUTION indicates a hazardous situation which, if n avoided, could result in minor or moderate injury.
NOTICE is used to address practices not related to personal injury.

IMPORTANT SAFETY INFORMATION

Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property.

WARNING ELECTRIC SHOCK HAZARD:

• Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.
• Turn OFF power, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
• DO NOT submerge or saturate with water. Do not allow liquids to spill into unit. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70°F (21°C) and a maximum of 124°F (51°C) .
• Do not steam clean or use excessive water on the unit. This unit is not “jet-proof” construction. Do not use jet-clean spray to clean this unit.
• Do not clean unit when it is energized or hot.
• Do not pull unit by power cord.
• Discontinue use if power cord is frayed or worn.
• Do not attempt to repair or replace a damaged power cord. Cord must be replaced by an Authorized Hatco Service Agent or a person with similar qualifications.
• This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some after-market or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

EXPLOSION HAZARD: Do not heat unopened containers of food on unit. Sealed, heated containers may burst open.
ELECTROMAGNETIC INTERFERENCE HAZARD: This unit generates close-range electromagnetic fields. It has been designed to meet the applicable standards for non-interference with other electronic devices. Make sure other electronic devices in the vicinity, including pacemakers and other active implants, have been designed to meet their corresponding applicable standards. As a precaution, do not operate unit or come within 12ʺ (305 mm) of unit with a pacemaker or other active implant.

This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from unit.

Make sure all operators have been instructed on the safe and proper use of the unit.

WARNING FIRE HAZARD:

• Locate unit a minimum of 2″ (51 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.
• Do not obstruct air ventilation openings on sides and bottom of unit. Unit combustion or malfunction may occur.
• Do not place unit near or underneath curtains or other combustible materials. Items near or above unit could catch fire causing injury and/or damage to unit.

This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350.

CAUTION BURN HAZARD:

• Do not leave metal objects or utensils on or near induction range. They may become hot.
• Use caution when wearing rings, watches, or other ferrous objects around induction range. They may become hot.
• Some exterior surfaces on unit will get hot. Use caution when touching these areas.

Do not block or restrict air flow to air intake or exhaust openings on sides or bottom of unit.
Do not store anything on top of unit.
Locate unit at proper counter height in an area that is convenient for use. Location should be level to prevent unit or its contents from falling accidentally and strong enough to support weight of unit and contents.

NOTICE
Plug unit into a dedicated circuit. Do not use multiple appliances on same circuit.
Never use aluminum foil on induction range. Aluminum foil will melt and damage unit.
Do not place objects with magnetic properties (credit cards, cassette tapes, etc…) on or near unit during operation.

Do not locate unit in area with excessive air movement around unit. Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods, air conditioning ducts, and exterior doors).
Use only wipes, pads, and cleaners designed specifically for cleaning ceramic glass surfaces.

Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.
This unit is intended for commercial use only—NOT for household use.

MODEL DESCRIPTION

Hatco H Type Induction Ranges are portable, countertop induction ranges equipped with a single induction coil underneath a ceramic glass cooking surface. H Type models feature a glass touch control panel with a Timer Button, a Control Knob, and a Control Display. All H Type Induction Ranges include a removable air inlet filter and an attached 71″ (1800 mm) power cord with plug.

NOTE: Refer to “Pan Specifications” in the OPERATION section of this manual for details on “induction-ready” pans, pans not suitable for induction cooking, and pan sizes.
Hatco H Type Induction Ranges have several safeguards built into each unit that ensure protection to the unit as well as the operators.

• A cross-flow fan ventilation system ensures that the electronic circuits in the unit do no overheat. Temperature probes monitor the electronic circuits and will signal the unit to shut down if the circuits get too hot.
• A removable air inlet filter that helps prevent grease-laden air from entering the ventilation system of the unit.
• A temperature probe in the cooking zone monitors the zone temperature. This probe detects overheating in the cooking zone due to an empty pan.
• Electronic circuitry in the cooking zone detects when a small, ferrous object (such as a fork, spoon, or ring) is placed on the unit, and the unit will not operate.

NOTE: For the latest firmware updates, cooking tips, and more, go to the Hatco Induction Range website :www.hatcocorp.com/rapide_cuisine

MODEL DESIGNATION

Plug Configurations
Units are supplied from the factory with an electrical cord and plug installed. Plugs are supplied according to the application.

WARNING
ELECTRIC SHOCK HAZARD: Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.

NOTE: Receptacle not supplied by Hatco. All units must be connected to a dedicated circuit.
NOTE: The specification label is located on the bottom of the unit. See label for serial number and verification of unit electrical information.

Electrical Rating Chart

Model| Voltage| Watts| Amps| Plug Configuration| Shipping Weight
---|---|---|---|---|---
IRNG-HC1-14| 120| 1440| 12| NEMA 5-15P| 17 lbs. (8 kg)
IRNG-HC1-18| 120| 1800| 15| NEMA 5-15P *****| 17 lbs. (8 kg)

• NEMA 5-20P for Canada.
  NOTE: Shipping weight includes packaging.

Dimensions

Model| Width (A)| Depth (B)| Height (C)| Footprint Width (D)| Footprint Depth (E)
---|---|---|---|---|---
IRNG-HC1-14| 13ʺ

(330 mm)

| 17ʺ

(431 mm)

| 3-7/16ʺ

(86 mm)

| 12ʺ

(304 mm)

| 13-3/8ʺ

(339 mm)

IRNG-HC1-18| 13ʺ

(330 mm)

| 17ʺ

(431 mm)

| 3-7/16ʺ

(86 mm)

| 12ʺ

(304 mm)

| 13-3/8ʺ

(339 mm)

INSTALLATION

General
Induction Ranges are shipped completely assembled and ready for use. Care should be taken when unpacking the shipping carton to avoid damage to the unit and components enclosed.

WARNING

ELECTRIC SHOCK HAZARD: Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70°F (21°C) and a maximum of 124°F (51°C) .
FIRE HAZARD:

• Locate unit a minimum of 2″ (51 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.
• Do not obstruct air ventilation openings on sides and bottom of unit. Unit combustion or malfunction may occur.
• Do not place unit near or underneath curtains or other combustible materials. Items near or above unit could catch fire causing injury and/or damage to unit.

CAUTION
Do not block or restrict air flow to air intake or exhaust openings on sides or bottom of unit.
Locate unit at proper counter height in an area that is convenient for use. Location should be level to prevent unit or its contents from falling accidentally and strong enough to support weight of unit and contents.

NOTICE
Do not locate unit in area with excessive air movement around unit. Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods, air conditioning ducts, and exterior doors).

1. Remove the unit from the carton.

2. Remove tape and protective packaging from all surfaces of the unit.
   NOTE: To prevent delay in obtaining warranty coverage,  complete online warranty registration. See IMPORTANT OWNER INFORMATION for details.

3. Place the unit in the desired location. Make sure the location:

   • is level and at the proper counter height.
   • is strong enough to support the unit and its contents.
   • provides a minimum of 2″ (51 mm) clearance from combustible materials.
   • is large enough for all four feet of the unit to be positioned securely on the countertop.

General
Use the following information and procedures to operate H Type Induction Ranges. NOTICE: Do not move a countertop unit during operation.

WARNINGRead all safety messages in the IMPORTANT SAFETY INFORMATION section before operating this equipment.

CAUTION

BURN HAZARD:

• Do not leave metal objects or utensils on or near induction range. They may become hot.
• Use caution when wearing rings, watches, or other ferrous objects around induction range. They may become hot.
• Some exterior surfaces on unit will get hot. Use caution when touching these areas.

Pan Specifications
Pans used with an Induction Range must meet the following specifications:

• Made of material with magnetic properties (ferrous material)
  • Enameled Steel Pans
  • Cast Iron Pans
  • Stainless Steel Pans
  • Aluminum Pans w/ferrous base
• Proper size ( measurements given are the pan bottom diameter)
  • Minimum = 4″ (102 mm), Maximum = 13″ (330 mm)
• Flat bottom

The following pans cannot be used with an Induction Range:

• Glass Pans
• Aluminum Pans without a ferrous base
• Earthenware Pans
• Ceramic Pans
• Copper Pans

NOTE: The Induction Range automatically detects if a pan is induction- ready. If a pan is placed on the unit during operation that is not induction- ready, a pan icon with the message “Non-Compatible” will appear on the Control Display, and the unit will not operate.

Startup

1. Before turning on the unit each day, clean the glass cooking  surface using an appropriate cleaning wipe, damp paper towel, or a damp cloth. CAUTION! Wipe up all spills and splashes immediately. Make sure unit is dry before using. Do not allow liquid to run into air inlet filter on bottom of unit.
   NOTE: The unit can be turned off at any time by pushing the Control Knob.
   NOTE: The cooling fan in the unit will not start until the unit gets hot. Once the fan turns on, it will run until the unit cools.

2. Plug the unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for details.

   • A Welcome Screen will appear on the Control Display for a few seconds, then the display will go blank.

3. Place an induction-ready pan on the unit. The Induction Range will not operate without a pan centered inside the cooking zone pattern on the glass cooking surface.

4. Push the Control Knob to start the Induction Range.

   • The Power Control Screen appears showing a bar graph and a percentage of power setting. NOTE: The pan icon on the display will flash without heat waves when a pan is not being heated or when no pan is on the glass cooking surface. The icon will remain solid with heat waves when a compatible pan is on the cooking surface and being heated.

5. Turn the Control Knob to adjust the Power setting to the desired percentage.

   • Turn the Control Knob clockwise to increase the setting. Turn the Control Knob counterclockwise to decrease the setting.
   • Most cooking in Power Control will be done at a setting of 50% or less. Start with a lower setting because the unit gets hot quickly. Make adjustments as necessary.

NOTE: Heat generation will stop automatically whenever a pan is removed from the glass cooking surface. The unit will hold the current setting for three minutes. If the pan is placed back on the unit within the three minutes, the unit will resume cooking at the current setting. After three minutes, the Control Display will go blank and the unit will shut off.

Shutdown

1. Push the Control Knob to turn off the Induction Range, the Control Display will go blank.
   NOTE: Heat generation will stop automatically whenever a pan is removed from the glass cooking surface.

OPERATION

Using the Timer
A timer is available on the H Type Induction Range.

1. Touch the Button on the control
   panel to access the Timer Screen.

   • The top of the screen shows the timer highlighted by a white outline, and the bottom of the screen shows the Power setting.

2. Set the timer by turning the Control Knob within three seconds.

   • After the timer is set, the white outline drops to outline the Power setting.

3. Adjust the Power by turning the Control Knob.

   • When the timer reaches zero, the timer flashes between “DONE” and “0:00:00”. The Power setting drops to “0”.

Updating Firmware
Use the following procedure to upload firmware updates to the Induction Range from an external USB drive.
NOTE: For the latest firmware updates, cooking tips, and more, go to the Hatco Induction Range website: www.hatcocorp.com/rapide_cuisine

1. Push the Control Knob to start the Induction Range.
   • The Power Control screen appears showing a bar graph and a percentage of power setting.
2. Push and hold the Control Knob for approximately 6–8 seconds.
   • A password screen will appear.
   • To enter the 3-digit password “248”, turn the Control Knob to the first number, then press the Control Knob to select. The highlighed square will move to the next digit. Continue entering the password until complete.
   • The Firmware Update screen will appear.
3. Insert the USB drive into the USB port.
   • The USB port is either on the bottom or on the right side of the unit.
4. Turn the Control Knob to highlight UPDATE, then push the Control Knob to start the update.
   • A screen will appear to indicate the update is in progress.
   • When the update is complete, the Welcome screen will appear for a few seconds showing the new firmware version, and the unit will shut down.

NOTE: To exit the Firmware Update screen without performing an update, turn the Control Knob to highlight EXIT, then push the Control Knob to return to the Power Control screen.

General
Hatco Induction Ranges are designed for maximum durability and performance with minimum maintenance.

WARNING ELECTRIC SHOCK HAZARD:

• Turn OFF power, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
• DO NOT submerge or saturate with water. Do not allow liquids to spill into unit. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Do not steam clean or use excessive water on the unit.
• This unit is not “jet-proof” construction. Do not use jet-clean spray to clean this unit.
• Do not clean unit when it is energized or hot.
• Discontinue use if power cord is frayed or worn.
• Do not attempt to repair or replace a damaged power cord. Cord must be replaced by an Authorized Hatco Service Agent or a person with similar qualifications.
• This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some after-market or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350.

CAUTION
Use only wipes, pads, and cleaners designed specifically for cleaning ceramic glass surfaces.
Wipe up all spills and splashes immediately. Make sure unit is dry before using. Do not allow liquid to run into air inlet filter on bottom of unit.

Daily Cleaning
To maintain performance and preserve the finish of the Induction Range, clean the unit daily. Make sure to use only wipes, pads, and cleaners designed specifically for cleaning ceramic glass surfaces.

1. Turn off and unplug the unit. Allow the unit to cool.

2. Remove and wash all food pans.

3. Clean the glass surface using an appropriate cleaning wipe, damp paper towel, or damp cloth.

   • For tough stains and metal marks, use a drop of ceramic glass cleaner and paper towel.
   • For water and scale marks, use a few drops of white vinegar and paper towel.
     NOTICE
     Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.

4. Clean the metal surfaces using a clean, soft cloth and mild detergent.

5. Wipe dry all metal surfaces using a dry, clean, soft cloth.

Cleaning the Air Inlet Filter
The air inlet filter on the bottom of the unit should be removed and cleaned monthly or sooner during heavy use. Use the following procedure to clean the filter.

1. Turn off and unplug the unit. Allow the unit to cool.
2. Remove the air inlet filter by sliding the filter out of the filter frame underneath the front of the unit.
3. Clean the air inlet filter with mild soap and water.
4. Allow the air inlet filter to dry completely.
5. Slide the air inlet filter into the filter frame underneath the front of the unit.

TROUBLESHOOTING GUIDE

WARNING
This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.

WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.

into an appropriate receptacle (see SPECIFICATIONS section). Check circuit breaker and reset as necessary. Check for damage to power cord. Check electrical receptacle.
Electronic controls defective.| Contact Authorized Service Agent or Hatco for assistance.
Pan icon with the message “Non- Compatible” appears on the Control Display and the unit will not heat.| Pan being used is not induction-ready.| Use an induction-ready pan (see “Pan Specifications” in the OPERATION section of this manual).

Troubleshooting Questions?

If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com and click on Find Service Agent, or contact the Hatco Parts and Service Team at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: partsandservice@hatcocorp.com

LIMITED WARRANTY

1. PRODUCT WARRANTY
   Hatco warrants the products that it manufactures (the “Products”) to be free from defects in materials and workmanship, under normal use and service, for a period of one (1) year from the date of purchase when installed and maintained in accordance with Hatco’s written instructions or 18 months from the date of shipment from Hatco. Buyer must establish the Product’s purchase date by registering the Product with Hatco or by other means satisfactory to Hatco in its sole discretion.
   Hatco warrants the following Product components to be free from defects in materials and workmanship from the date of purchase (subject to the foregoing conditions) for the period(s) of time and on the conditions listed below:

   • One (1) Year Parts and Labor PLUS One (1) Additional Year Parts-Only Warranty:
     Conveyor Toaster Elements (metal sheathed) Drawer Warmer Elements (metal sheathed)
     Drawer Warmer Drawer Rollers and Slides
     Strip Heater Elements (metal sheathed)
     Display Warmer Elements (metal sheathed air heating) Holding Cabinet Elements (metal sheathed air heating) Heated Well Elements — HW and HWB Series (metal sheathed)

   • Two (2) Year Parts and Labor Warranty: Induction Ranges

   • One (1) Year Parts and Labor PLUS Four (4) Years Parts-Only Warranty: 3CS and FR Tanks

   • One (1) Year Parts and Labor PLUS Nine (9) Years Parts-Only Warranty on:
     Electric Booster Heater Tanks
     Gas Booster Heater Tanks

   • Ninety (90) Day Parts-Only Warranty: Replacement Parts
     THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR PATENT OR OTHER INTELLECTUAL PROPERTY RIGHT INFRINGEMENT. Without limiting the generality of the foregoing, SUCH WARRANTIES DO NOT COVER: Coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing; or Product misuse, tampering or misapplication, improper installation, or application of improper voltage.

2. LIMITATION OF REMEDIES AND DAMAGES
   Hatco’s liability and Buyer’s exclusive remedy hereunder will be limited solely, at Hatco’s option, to repair or replacement using new or refurbished parts or Product by Hatco or a Hatco-authorized service agency (other than where Buyer is located outside of the United States, Canada, United Kingdom, or Australia, in which case Hatco’s liability and Buyer’s exclusive remedy hereunder will be limited solely to replacement of part under warranty) with respect to any claim made within the applicable warranty period referred to above. Hatco reserves the right to accept or reject any such claim in whole or in part. In the context of this Limited Warranty, “refurbished” means a part or Product that has been returned to its original specifications by Hatco or a Hatco-authorized service agency. Hatco will not accept the return of any Product without prior written approval from Hatco, and all such approved returns shall be made at Buyer’s sole expense. HATCO WILL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS RESULTING FROM THE USE OF OR INABILITY TO USE THE PRODUCTS OR FROM THE PRODUCTS BEING INCORPORATED IN OR BECOMING A COMPONENT OF ANY OTHER PRODUCT OR GOODS.

SERVICE INFORMATION

United States and Canada
The warranty on Hatco Induction Ranges is for two (2) years from date of purchase or 30 months from date of shipping from Hatco, whichever occurs first.

Warranty Problems
If you experience a problem with an Induction Range during the warranty period, contact the Hatco Parts and Service Team at:
Telephone: 800-558-0607 or 414-671-6350
E-mail: partsandservice@hatcocorp.com

When contacting Hatco for warranty service, please supply the following information:

• Model of unit
• Serial number (located on the bottom of the unit)
• Specific problem with the unit
• Date of purchase
• Name of business
• Shipping address
• Contact name and phone number

Non-Warranty Problems
If you experience a non-warranty problem that requires assistance, please contact the nearest Authorized Hatco Service Agency.
To locate the nearest Service Agency, log onto our website at www.hatcocorp.com, select the Support pull-down menu, and click on “Find A Service Agent”; or contact the Hatco Parts and Service Team by phone/e-mail.

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