au SOG12 Smartphone User Manual

au SOG12 Smartphone

Product Information

• The product is a mobile phone with the model number SOG12. It] comes with a built-in battery and includes a Quick Start Guide. The package does not include a charger, so you will need to purchase a specified charger separately. The illustrations shown in the manual are for explanatory purposes and may differ from the actual product.

• The manual provides information on the names and functions of various parts of the phone, such as the headset jack, microphone, front camera, earpiece/speaker, proximity/light sensor, display (touch panel), microSD memory card/SIM card slot, USB Type-C port, and volume/zoom key. It also includes notes on not jabbing the parts with sharp objects, avoiding covering them with stickers or fingers, and not forcibly removing the back cover or battery.

• There is a section dedicated to attaching a SIM card, which explains the process step-by-step. The manual also provides instructions on turning the power on/off, restarting the product in
  safe mode, and forcedly turning the power off. Additionally, it mentions that regulatory compliance marks such as FCC ID can be found in the settings menu.

• Before using the product, it is recommended to read the Safety section of the manual.

Packaged items

Before you start using the product, make sure that you have all these packaged items with the product.

These items are not included in the package.

• microSD memory card
• Earphones
• AC adapter
• USB Type-C™ cable

Information

• Purchase a specified charger (sold separately).
• The battery is built into the product.
• Illustrations used in this manual are just images for explanations. They may be different from actual ones.

Names and functions of parts

1. Headset jack
2. Second microphone12
3. Front camera
4. Earpiece/Speaker12
5. Proximity/Light sensor*2: Switches the touch panel on and off to prevent from erroneous operation during a call/Auto-control for display brightness.
6. Display (Touch panel)
7. Speaker12
8. microSD memory card/SIM card slot
9. Mouthpiece/Microphone12
10. USB Type-C port
11. Volume key/Zoom key
12. Power key/Fingerprint sensor
13. Shutter key
14. Flash/Photo light
15. 5G/4G antenna*3
16. Main camera
17. Third microphone12
18. 5G/4G antenna/Wi-Fi®/Bluetooth®/GPS antenna*3
19. mark
20. Wireless charging position
21. Back cover*4
22. SIM card*5
23. Wi-Fi®/Bluetooth® antenna*3

Power

1. • Do not jab with a sharp object such as a needle. Doing so may cause a malfunction.
2. • Note that covering these parts with stickers or fingers, etc. may hinder product performance.
3. *The antenna is built into the main unit. Covering around the antenna by your hand may affect the quality of call
4. The back cover is not removable. Removing forcibly might cause damage or a malfunction. Also, battery is built into the main unit and not removable by customers.
5. *For details on handling SIM card, refer to  (Full instruction manual)” (Japanese).

SIM card
Your phone number etc. is recorded in SIM card.

Attaching SIM card

Before attaching SIM card, make sure to turn off the product.

1. Remove the tray from the main unit
   Put your fingertip (nail) into the groove of the microSD memory card/SIM card slot and draw the cover straight out.

2. Set SIM card into the tray with the IC (metal) part facing up
   Pay attention to the location of the notch. Surely set SIM card into the tray not to come off.

3. Set SIM card into the tray with the IC (metal) the tray in straight
   

4. Pay attention to the direction the tray is being pushed in.

5. Firmly press where circled 〇, and check that there is no gap between the main unit and the microSD memory card/SIM card slot cover.

Turning the power on/off

Turning the power on

1. Press and hold Power key until the product vibrates

• When the product is powered on, the lock screen appears.
• When  (Welcome)” appears after the product is powered on, follow the onscreen instructions to set the initial settings.
• Swiping (flicking) the screen up displays the Home screen.

Turning the power off

1. Press Power key and the upper part of the volume key at the same time
2. [Power off]

Information

•  To restart the product in safe mode (start with almost default state), press Power key and the upper part of the volume key at the same time → Long-touch “Power off” → [OK]

Forcedly turning the power off

1. Press and hold Power key and the upper part of the volume key at the same time for 10 seconds or more, and release your fingersafter the product vibrates three times consecutively

FCC ID

• To view the regulatory compliance mark
• In the Home screen, slide the screen up → [Settings] → [About phone] → [Certificates] Regulatory compliance mark such as FCC ID is displayed on the screen.

When using the product

• Before you start using the product, make sure to read the “Safety Precautions” to ensure correct use.

• Before you assume that the product is malfunctioning, refer to  (Check here first)” in ” (Full Instruction Manual)” (Japanese).

• • Communication is not possible even inside of the service area in places where the signal does not reach (e.g. tunnels and basements). Also, communication is sometimes not possible in poor signal reception areas. Communication is sometimes interrupted if you move into poor signal reception area during communication.

• Since the product uses radio waves, the possibility of communication intercepts by third parties cannot be eliminated. (Though 5G/LTE/WiMAX 2+/GSM/UMTS system has highly secure confidential communication features.)

• For connecting to the emergency call acceptance organization, only Volte (LTE network) can be used.

• Since the product is a radio station under the Radio Law, you may be asked to temporarily submit the product for inspection in accordance with the Radio Law.

• Before you start using the product overseas, check the relevant laws and regulations of the country/region you visit. The Company is not liable for any damages or lost income arising from earthquakes, lightning, storms, floods or other natural disasters, as well as fires, actions by third parties, other accidents, intentional, mistaken, or incorrect use by the customer, or use under other unusual conditions outside the responsibility of the Company.

• The Company is not liable for any incidental damages (change/disappearance of described content, loss of business income, disruption of business, etc.) arising from use of the product or inability to use the product.

• The Company is not liable for any damages or lost income arising from failure to observe the described content of the
  “Instruction Manual”.

• You cannot use information obtained from the measuring sensor or GPS equipped with the product for the purpose which requires high reliability, as the obtained information is just used for a guide. Note that the Company is not liable for any damage or lost income arising from the difference caused by measurement.

• The Company is not liable for any damages or lost income arising, for example, from malfunction caused by combination with connected devices or software not related to the Company.

• Captured image data or downloaded data may sometimes be altered or lost due to faults, repair or other handling of the product. The Company is not liable for any damage or lost income resulting from recovery of these data.

• It is recommended you keep a copy of important data on your PC’s hard disk etc. Whatever the cause of the defect or malfunction may be, the Company assumes no responsibility for alteration or loss of saved data.

• Data saved in the product, such as images/videos, might be altered or lost by an accident, fault, repair or mishandling. Be sure to keep a copy of important contents. Note that the Company assume no responsibility for any damages or lost income resulting from altered or lost contents.

• Note that contents data (both charged or free content) saved to the product cannot be returned to the customer when the product is replaced for repair of a fault, for example.

• Although an afterimage may occur when a same screen has been displayed for a long time, it is not a malfunction. You are recommended to set the sleep time to a short one to avoid occurrence of afterimage and save the battery consumption. Although the display used for the product is made using high-precision technology, some pixels (dots) might be lit or out at all times. This is not a malfunction.

• It is recommended that you store separate copies of data such as still pictures/videos and music saved on the product on your PC or cloud services, etc. Note, however, that you may not be able to make copies of any copyrighted data even by the above-mentioned means.

• Do not discard the product together with regular trash. Please cooperate in the collection of the product (including optional accessories) when it is no longer needed to protect the environment and effectively use resources.

Notice

• Reproduction of the content of “Instruction Manual” in part or in whole is prohibited.
• The content of “Instruction Manual” is subject to change without notice.
• Some functions may be unavailable due to change of specification of the OS or change/termination of services.
• Every effort has been made in the preparation of “Instruction Manual”. Should you notice any unclear points, omissions, etc., feel free to contact us.

Safety Precautions (Observe Strictly)

• Before using this product, thoroughly read these safety precautions for proper use.
• These “Safety Precautions” describe instructions that should be observed to prevent damage to property or injury to the customer or others using the product.
• The following symbols indicate the different levels of injury or damage that may result if the guidelines are not observed and the product is used improperly.

Danger

• This symbol indicates that “death or serious injury*1 may directly and immediately result from improper use”.

Warning

• This symbol indicates that “death or serious injury*1 may result from improper use”.

Caution

• This symbol indicates that “minor injury2 and/or property damage3 may result from improper use”.

1. *Serious injury: This refers to loss of sight, injury, burns (high- and low temperature), electric shock, broken bones, injuries with residual aftereffects from poisoning etc., and injuries requiring hospital admission for treatment or long-term hospital attendance as an outpatient.
2. *Minor injury: This refers to injuries, burns (high- and low-temperature), electric shock, etc. that do not require hospital admission for treatment or long-term hospital attendance as an outpatient.
3. *Property damage : This refers to extended damage to buildings, furniture, livestock, pets, etc.

Don’t| ****

Indicates an action that is not allowed.

| | ****

No wet hands

| Indicates that handling with wet hands is not allowed.
---|---|---|---|---
** No disassembly| Indicates that disassembly is not allowed.| |
Do **| Indicates compulsory actions in accordance with instructions.
**No liquids| Indicates that use in a place where the product is likely to get wet or allowing the product to get wet is not allowed.| | ** Unplug|

Precautions common to the main unit, internal battery, charging equipment, SIM card, peripheral devices

• Do not use, store or leave the equipment in a location where it is subject to high temperature or accumulation of heat (e.g. by the fire, near a heater, under a katsu or bedding, in direct sunlight, in a car in the hot sun).
• Doing so might cause fire, burns, injury, electric shock, etc.
• Do not put the equipment in cooking appliances such as microwave ovens, IH cooking heaters, or high pressure containers such as pressure cookers. Do not place the equipment near such cooking appliances.
• Doing so might cause fire, burns, injury, electric shock, etc.
• Do not splash sand, soil or mud, or do not directly place the equipment on it. Also, do not touch the equipment with hands with sand etc. adhered. Doing so might cause fire, burns, injury, electric shock, etc.
• For waterproofness/dustproofness, refer to “Notes on waterproof and dustproof properties”  P. 31).
• Do not charge the equipment when it is wet with liquids such as water (drinking water, sweat, seawater, urine of pet animals, etc.).
• Also, do not charge the equipment in a place where water comes in contact such as bathroom or near a humidifier.
• Doing so might cause fire, burns, injury, electric shock, etc.
• For waterproofness, refer to “Notes on waterproof and dustproof properties” (▶P. 31).
• Do not subject the product to strong pressure or break the product. Especially when bringing the product putting in a pocket of clothes, do not let the product hit against surroundings or being put between the objects.
• Doing so may cause fire, burns, injury, etc. due to damage of the internal battery.
• The following are examples that you should be careful of.
• Sitting or squatting with the product put in a pocket of trousers or skirt.
• Putting the product in a pocket of outer wear and catching them in a door or a door of car
• Stepping on the product on a soft object such as.
• Putting the product into a seat of train or bus.

Do not disassemble or modify the equipment.
Doing so might cause fire, burns, injury, electric shock, etc.

• Do not try to remove the internal battery from the product.
• Doing so might cause fire, burns, injury, etc.
• The back cover cannot be removed. Do not try to remove it from the product. Also, if the product is swollen due to the swollen battery, etc., do not try to remove the back cover or press it forcibly.
• Doing so might cause fire, burns, injury, etc.
• Do not let the equipment get wet with liquids such as water (drinking water, sweat, seawater, urine of pet animals, etc.).
• Doing so might cause fire, burns, injury, electric shock, etc.
• For waterproofness, refer to “Notes on waterproof and dustproof properties” (▶P. 31).
• Do not allow liquids such as water (drinking water, sweat, seawater, urine of pet animals, etc.) to get inside the charging terminal, the USB Type-C port, or the headset jack.
• Doing so might cause fire, burns, injury, electric shock, etc.
• For waterproofness, refer to “Notes on waterproof and dustproof properties” (▶P. 31).
• Use only optional parts specified by the Company for the product.
• Using devices other than specified, or those with indefinite manufacturer, retailer, or specifications might cause fire, burns, injury, electric shock, etc.

Warning
Be sure to read the following warnings Be sure.

• Do not subject the equipment to strong force, impacts, or vibration such as letting it fall, stepping on it or throwing it.
• Doing so might cause fire, burns, injury, electric shock, etc.
• Do not allow conductive materials (such as metal objects and pencil lead) to come into contact with the charging terminal, the USB Type-C port, or the headset jack, or allow dust to get inside of it. Doing so might cause fire, burns, injury, electric shock, etc.
• Do not cover or wrap the equipment with a cloth or bedding in use or while charging.
• Doing so might cause fire, burns, etc.
• Do not attach a metal object (e.g. a sticker whose material contains metal) to the Wireless Charging Pad (sold separately) or the product.
• Doing so might cause fire, burns, injury, etc.
• Do not place a metal object (e.g. a strap or clip whose material contains metal) between the Wireless Charging Pad (sold separately) and the product. Doing so might cause fire, burns, injury, etc.
• Remove the cover etc. from the product when charging with the Wireless Charging Pad (sold separately).
• Charging may fail depending on material or thickness of cover or foreign object between the product and the cover resulting in fire, burns, injury, etc.
• Power off the product near electronic devices or equipment operating on high precision control or weak signals.
• The radio waves from the product might interfere with the operation of electronic devices or equipment equipment that you should be careful of
• Hearing aids, implantable cardiac pacemaker, implantable cardioverter defibrillator, other electronic medical equipment, and other automatically controlled devices or equipment. If you use an implantable cardiac pacemaker, implantable cardioverter defibrillator, or other electronic
• medical equipment, check with the medical electronic equipment manufacturer or vendor whether the operation can be affected by radio waves.
• If charging does not finish after specified time, stop charging.
• Failure to do so might cause fire, burns, injury, etc. due to overcharge etc.
• Always turn off the product before you enter a place where flammable gas may be present, or a place where dusts are generated. Stop charging the product if you are charging it.
• Ignition of flammable gas might cause explosion, fire, etc.
• Follow the instructions of a gas station or other such location before using the product there.
• Do not charge the product at a gas station, etc.
• Take care not to drop the product at a gas station, etc.; in particular, do not use the product while filling. Ignition of flammable gas might cause explosion, fire, etc.
• If you notice anything unusual about the equipment such as an unusual odor, abnormal noise, smoke generation, overheating, discoloration or deformation during operation, charging or storage, perform the following measures carefully.
• Remove the power plug from an outlet
• Turn off the power of the product Failure to do so might cause fire, burns, injury, electric shock, etc.

Caution
Be sure to read the following cautions before use.

Do not use damaged product or peripheral devices. Doing so might cause fire, burns, injury, etc.

• Always remove the power plug from an outlet when not using it.
• Keeping it plugged in might cause fire, burns, electric shock, etc.
• Immediately remove the power plug from an outlet if liquids such as water (drinking water, sweat, seawater, urine of pet animals, etc.) get adhered. Failure to do so might cause fire, burns, electric shock, etc. due to short-circuit by adhered object etc.
• Before cleaning, remove the power plug from an outlet.
• Failure to do so might cause fire, burns, electric shock, etc.

Caution
Be sure to read the following cautions Be sure to.

• Do not touch the specified charging equipment (sold separately) continuously when it is connected to an outlet.
• Doing so might cause a burn etc.

SIM card

• Be careful of the cut surface not to hurt your fingers etc. when handling SIM card.
• The cut surface may be sharp, and it might cause injury.

Using near medical equipment or in healthcare facilities

• If you wear electronic medical equipment such as an implantable cardiac pacemaker or an implantable cardioverter defibrillator, carry or use the product 15 cm or more away from the implant at all times.
• The radio waves from the product might have harmful effects on the operation of the electronic medical equipment.
• If you need to use electronic medical equipment other than implantable cardiac pacemakers or implantable cardioverter defibrillators outside medical facilities such as treating at home, consult the relevant medical electronic equipment manufacturer for effects on the equipment by radio waves.
• The radio waves from the product might have harmful effects on the operation of the electronic medical equipment.
• If there is any chance that the distance between the product and a person closest to you might get shorter than 15 cm such as when you cannot freely move around, set the product not to emit radio wave in advance (Airplane mode, power off, etc.).
• A person in close proximity to you might wear electronic medical equipment such as an implantable cardiac pacemaker or an implantable cardioverter defibrillator. The radio waves from the product might have harmful effects on the operation of the electronic medical equipment.
• Follow the instructions given by the respective medical facility regarding use of the product on their premises.
• The radio waves from the product might have harmful effects on the operation of the electronic medical equipment.

Material list

Main unit

Part

| Material|

Surface treatment

---|---|---
Exterior case (top part, bottom part, side part, Camera ring (peripheral part of main camera))| Aluminum alloy| Alunite treatment
Exterior case (Volume key/ Zoom key, Shutter key, cover of microSD memory card/SIM card slot)| Polycarbonate resin| Coating
Exterior case (Antenna slit, USB Type-C port, Headset jack)| PBT resin (with glass fiber)| ―
Transparent plate (Display, Back cover)| Hardened glass| AFP treatment
Transparent plate (Main camera (upper part))| Hardened glass| AFP

treatment + AR

treatment

Transparent plate (Main camera (lower part))| Sapphire crystal| AFP

treatment + IRCF

treatment

Power key/Fingerprint sensor| Epoxy resin| Coating
Earpiece/Speaker (upper part) mesh| Polyester resin| Dyeing
Rubber seals on the cover of microSD memory card/SIM card slot| Silicon rubber| ―
microSD memory card/SIM card slot cover interior| Polycarbonate resin + elastomer resin| ―
Tray of microSD memory card/ SIM card| Nylon resin + stainless alloy| ―

Handling precautions
These precautions are provided to prevent the product from damage and ensure that performance can be fully demonstrated. Thoroughly read these precautions to ensure correct use. For more details, refer to  (Full instruction manual)” (Japanese).

Precautions common to the main unit, internal battery, charging equipment, SIM card, peripheral devices

• Do not apply excessive force to the product during use. Be sure not to put the product into a tightly packed bag or place a heavy object on the product in a bag. Sitting on the product in your pocket might damage the display or internal circuit board or cause a malfunction.
  Keeping an external device connected to the USB Type-C port or headset jack might cause damage of the connector or a malfunction. Such damage and malfunction are not covered by the warranty, even if there is no external damage.

• To ensure waterproof property (equivalent to IPX5 and IPX8) of the product, use with the cover of microSD memory card/SIM card slot tightly closed. Note that the waterproof property is not guaranteed in every usage condition.

• Do not allow water to get inside of the product or splash water on the specified charging equipment (sold separately) or optional accessories. Do not open or close the cover of microSD memory card/SIM card slot in the rain or with water droplets on the surface of the product. Doing so might cause water intrusion resulting in internal corrosion.

• Malfunctions determined to be caused by water intrusion are not covered by the warranty.

• Waterproof/dustproof performance might not be maintained if the product has an outward abnormality such as damage or deformation. In that case, make an inquiry to the contact on the back cover of  (Full Instruction Manual)” (Japanese).

• For the following products, do not use them in extremely hot, cold or humid places.

• (Use within an ambient temperature range of 5℃ to 35℃ and humidity range of 35% to 85%. However, temporary use at an ambient temperature range of 36℃ to 40℃ and humidity range of 86% to 90 % is allowed.)

• Main unit

• SIM card (attached to the main unit)

• For the following products, do not use them in extremely hot, cold or humid places.

• (Use within an ambient temperature range of 5℃ to 35℃ and humidity range of 35% to 85%.)

• Charging equipment

• Peripheral devices

• Do not use in places subject to lots of dust or vibration. Doing so might cause a malfunction.

• Clean the USB Type-C port and headset jack with dry cotton swabs etc. every now and then. Soiled terminals might cause poor connection. Do not exert strong force to clean the USB Type-C port and headset jack to prevent deformation.

• Clean the product with a soft dry cloth (e.g. wiping cloth for eyeglasses). Forceful rubbing with a dry cloth might scratch the display. The display might be stained if splash or smear is left attached to the surface. Wiping the product using alcohol, thinner, benzene, detergent, glass cleaner, etc. might erase the printing on the exterior case or cause a malfunction.

• Use as far away as possible from land-line phones, TVs and radios. Use of the product nearby might affect them.

• The product might become warm while talking, charging or during other operations, depending on the situation, but this is not abnormal.

• Do not place near corrosive chemicals or in places where corrosive gas is generated. Doing so might cause a malfunction.

• Do not use outside when you can hear thunder. Doing so might risk lightning strikes and electric shock.

• Be sure to use only the specified peripheral devices. Use of other peripheral devices might cause a malfunction.
  Do not put the product in a cooking apparatus such as microwave oven or a pressure vessel. Doing so might cause a malfunction.

• The customer is not allowed to disassemble, modify or repair the product. Doing so might cause a malfunction. Modification of the product is in violation of the Radio Law and Telecommunications Business Act.

• Do not allow a part of your body such as finger or conductive foreign objects (metal fragments, pencil leads, etc.) to come into contact with or to enter the USB Type-C port or headset jack. Doing so might cause a malfunction.

• In the event that the product gets wet while charging, immediately disconnect the plug of the specified charging equipment (sold separately).

• Do not use the product while driving an automobile or motorized bicycle, riding a bicycle or walking. Use of a mobile phone while driving a car or motorbike is prohibited by law.

• Use of a mobile phone while riding a bicycle might be punishable by some regulations.

• Using or charging the product in a bag or when it is covered with bedding might cause a malfunction.

• When using the specified charging equipment (sold separately) or an external device, insert/remove the connector straight to/from the terminal. Make sure the orientation of the connector is correct. Unless it is correct, it might cause a malfunction.

• Do not expose the camera lens to direct sunlight for an extended period. Doing so might cause a malfunction.

• Do not use, store, and leave the product in places subject to direct sunlight (e.g. in automobiles), places that get hot, places that get extremely cold, and in humid or dusty places. Doing so might cause a malfunction.

• Do not place the product on an unstable or inclined platform. Be careful especially while charging or when vibrator is set. The product might fall and cause a malfunction etc.

• Do not exceed the rating of outlet or wiring device when charging the product, for example, by starburst connectionist.

Main unit

• Since the battery is built into the product, you cannot replace it yourself. For replacing the battery, contact (For inquiries)” on Full Instruction Manual)” (Japanese).

• Do not forcefully press, tap or intentionally subject the display to strong impact. Doing so might cause scratching or damage.

• Do not forcefully press the keys or display surface with your fingernails or hard objects. Doing so might cause scratching or damage of the keys or display.

• Do not use a remodeled product. Use of a modified device violates the Radio Law and Telecommunications Business Act.

• The product is compliant with rules on the technical standard conformance of specified wireless equipment based on the Radio Law/Telecommunications Business Act, and as a proof of it, the “Technical Compliance Mark ” can be checked
  with the product.

• Checking procedure: In the Home screen, slide the screen up → [Settings] → [About phone] → [Certificates] If modifications of the internal components of the product remade, the certification of conformity with the technical= standard conformance etc. becomes invalid.

• Do not use the product with the certification invalid, as it is a violation of the Radio Law and Telecommunications Business Act.

• Take care not to place magnetized items such as magnetic cards, speakers and TV sets near the product, as it might cause a malfunction.

• Putting a strong magnetism close to the product might cause a false operation.

• Do not bring magnetized cards such as cash cards, credit cards and prepaid cards closer to the product. It might cause loss of the recorded data.

• When you put the product in your pocket or bag, take care that the display does not come in contact with metal objects or other hard objects, as it might cause a scratch or damage. Take care with using a strap whose member is a hard material such as metal because it can touch the display and may cause scratch or damage.

• When suddenly brought into a warm place from a cold place, or when used in a humid location or in a place where temperature suddenly changes (e.g. near the air discharge port of an air conditioner), water droplets (i.e. condensation)may be formed inside of the product. Note that when used under such conditions, the humidity might cause corrosion or a malfunction.

• While writing or reading data to or from a microSD memory card, do not subject the product to vibration or impact, or turn off the power. Doing so might cause loss of data or a malfunction.

• Do not cover the proximity/light sensor with your finger or put a sticker on it. Doing so might hinder the proximity/light sensor from detecting the ambient brightness and functioning correctly.

• Do not put a sticker, etc. on the proximity/light sensor. Doing so might cause a malfunction on the sensor and make the display always turned off while receiving a call or during a call.

• Usually use the product with the cover of microSD memory card/SIM card slot firmly closed. If the cover is open, dirt or water might get inside and cause a malfunction.

• Do not allow liquids, metal and other foreign objects to get inside the USB Type-C port, headset jack, microSD memory card/SIM card slot, earpiece/speaker, mouthpiece/ microphone, speaker, second microphone, third microphone, etc. Doing so might cause a malfunction.

• Do not give strong impact on the product such as dropping, throwing, stomping. Doing so might cause a malfunction.

• Do not put the product directly on sand at a beach etc. Sand or other small particles might get inside the earpiece/speaker, mouthpiece/microphone, speaker, second microphone, or third microphone causing the volume to drop. If sand gets inside the product, it might cause a malfunction.

• To prevent possible hearing damage, do not listen at high volume levels for long periods.

• This mark is displayed when the surface temperature of the product rises during use. When the mark is displayed, there is a risk of burns if you continue using the product while holding it in your hands. In this case, please refrain from holding it in your hands.

Display (Touch Panel)

• The touch panel is designed to be lightly touched by fingers. Do not apply strong pressure with your fingers or sharp-pointed objects (such as fingernails, ballpoint pens and pins) to the touch panel. In the following cases, the touch panel might not respond. Also, it may cause malfunction.
• Operation with gloves
• Operation with fingernails
• Operation with foreign object on the touch panel
• Operation with protective sheet or seal on the touch panel
• Operates when the display is wet with water droplet or fogged
• Operation with wet or sweaty fingers
• Operation under water
• Putting stickers or sheets (e.g. commercially available protective films, peep prevention sheets) on the display might hinder correct operation of the touch panel.
• When carrying the product in your pocket or bag, take care not to put the touch panel close to metals or other conductive materials, as it might cause false operation of the touch panel.

Internal battery

• (The internal battery of the product is a lithium-ion battery)
• The internal battery is not fully charged at the time of purchase. Charge the internal battery before using the product. Charge the internal battery if you have not used the product for a long time.

SIM card

• Do not forcibly remove or insert SIM card. Be careful not to exert excessive force when inserting the card into your phone.
• You are responsible for any damage caused by inserting your SIM card into other IC card reader/writer etc.
• Do not put stickers etc. on the SIM card.
• Do not insert SIM card with conversion adapter attached.
• Doing so might cause a malfunction.
• Do not damage the SIM card by using the product in a hot place, dropping into fire, contacting to the metal parts with foreign object, giving an impact, bending, applying load, wetting, etc. Doing so might cause loss of data or a malfunction.

Camera

• When photographing important occasions etc., take a trial shot and check the shot image to make sure it is correctly shot.
• Do not shoot in a place where shooting is prohibited.

Copyrights and rights of portrait

• You are not allowed to copy, distribute, publish, modify or edit the data you shot, recorded or downloaded using the product without consent of the copyright holder, except for personal use such as copying or quoting where provided for under the
  copyright law.

• In addition, do not use or modify portraits or names of other individuals without the consent, as it might infringe on rights of portrait.

• Note that shooting and recording might be restricted at some live performances, shows and exhibitions even for personalize.

• Be careful about the copyright and portrait right when posting photos you shot etc. on Internet homepages For more or notes on the charging equipment, etc., refer.

Important items to remember before use

• Make sure that the cover of microSD memory card/SIM card slot is firmly closed. Waterproofness/dustproofness is only effective when the cover is securely closed.
• Do not open or close the cover of microSD memory card/SIM card slot if the product or your hands are wet.
• Do not sink the product in liquids other than tap water (seawater, pool water, water of hot spring, water with soap, detergent or bath salt contained, alcohol, juice, seasonings, etc.) or do not splash such liquid to the product. Also, do not use in a place where urine of pet animal is splashed. If it is splashed on the product, immediately wash the product with tap water.
• Do not put the product directly on sand at a beach etc. Sand or other small particles might get inside the earpiece/speaker, mouthpiece/microphone, speaker, second microphone, or third microphone causing the volume to drop. If sand gets inside of the main unit, it might cause overheating or a malfunction.
• Do not use the product underwater.
• Do not leave the product in a humid place such as a bathroom or kitchen for an extended period of time.
• Even after draining, water might remain on the product.
• Although you can use the product, do not place it near things that must not get wet. Also, take care not to wet your clothes, bag, etc.
• Drain water if it becomes temporarily hard to hear the sound due to water remaining in the earpiece/speaker, mouthpiece/ microphone, speaker, second microphone, or third microphone.
• Do not spray the product with high-pressure water or submerge it in water for extended periods of time, as the product is not designed to withstand high water pressure.
• Do not wash the product in a washing machine or ultrasound bath.
• Do not immerse the product into a bathtub. The product is not resistant to high temperatures.
• Extreme changes in temperature generates condensation causing a malfunction. Wait until the main unit reaches room temperature before you bring the product from a cold place into a warm bathroom.
• The product does not float on water.

Precautions on charging
The optional accessories are not waterproof. Check the following before and after charging.

• Never charge the battery if the product is wet. Doing so might cause fire, burns, injury, electric shock, etc.
• Check that the product is not wet. If you are charging the battery just after the product gets wet, drain water well and wipe the remaining water off with a clean dry cloth.
• Do not touch the specified charging equipment (sold separately) with wet hands. Doing so might cause electric shock.
• Do not splash water over the specified charging equipment (sold separately) when using them. Do not use them near water such as in a bathroom, shower room, kitchen or washroom. Doing so might cause fire, burns, electric shock, or malfunction. Do not bring them into a bathroom etc. even if you do not charge the product with them. Doing so might cause fire, burns, electric shock, or malfunction.

Draining water when the product gets wet Drain the following parts

• Earpiece/speaker, Mouthpiece/microphone, Speaker, USB Type-C port, Second microphone, Third microphone, Headse jack, Power key/Fingerprint sensor, Volume key/Zoom key, Shutter key, the cover of microSD memory card/SIM card slot, Camera ring (peripheral part of main camera)
• If water remains, clothes or bag might get wet or sound might be barely heard. Drain in the following steps.

1. Wipe off water remained on the product with a dry cloth, etc.
2. Hold the product firmly and shake it approximately 20 times, then turn upside down and shake it 20 times again * When shaking the product, check the safety around you and hold it firmly enough not to drop it.
3. If water flows out from the inside of the product, wipe it off with a dry cloth etc.
   • • Face the product downward and push it on a cloth to wipe off the water.
   • • Turn the upside down and wipe off the water.
4. Place a dry towel or cloth under the product and leave it for a couple of hours at roomtemperature to dry
   • • If the product is not dried enough, you can barely hear the sound. Leave the product enough time to dry before use.

Notes on using Bluetooth®/wireless LAN (Wi-Fi®) functions.

• The connections between the product and all other Bluetooth® and wireless LAN (Wi-Fi®) devices have not been confirmed.
• Therefore, connections with all Bluetooth® and wireless LAN (Wi-Fi®) devices are not guaranteed.
• This product supports security features for wireless communications that are compliant with the Bluetooth® and wireless LAN (Wi-Fi®) standard specifications, but the security may not be sufficient depending on the usage environment and configuration. Be careful
• when making data communication using Bluetooth® or wireless LAN (Wi-Fi®) function.
• Wireless LAN (Wi-Fi®) has the advantage that it can be freely connected anywhere within the radio wave range, as it uses radio waves for exchanging information. At the same time, there is a risk that a malicious third party may obtain unauthorized access if security settings have not been configured. You are recommended to configure security settings before using wireless LAN (Wi-Fi®) at your decision and responsibility.
• The Company assumes no responsibility for leakage of data or information that may occur during Bluetooth®/wireless LAN (Wi-Fi®) communication.
• Since Bluetooth® and wireless LAN (Wi-Fi®) functions use the same frequency band, using the both functions at the same may cause radio wave interference resulting in decreased communication speed or disconnection from the network. If connection fails, stop using either of the Bluetooth® and wireless LAN (Wi-Fi®) functions.

Notes on data communication charge

• Since a constant Internet connection is possible with the product, data communication may be performed automatically by some apps, resulting in high data communication charges. Therefore, subscription to a data communication charge discount service or flat late plan is recommended.

• To browse homepages, download apps, communicate using apps, send/receive e-mails and configure various settings on the product, connection to the Internet is required and data communication charge applies.

Notes on Call Charges

• When you end a call, make sure to disconnect the call. If you forget to disconnect, the call charges may be higher.

Mobile Phone Etiquette

• Use of the product is not allowed in the following places
• Do not listen to music or watch videos, etc. while driving a car or motorbike, or riding a bicycle. Use of mobile phones while driving a car or motorbike is prohibited by law (Use of mobile phones while riding a bicycle may also be punishable by law). In addition, stay alert to the traffic around you even when walking. Surrounding sounds may not be heard clearly, and gazing at the screen might distract your attention causing a traffic accident. Be especially careful at railroad crossings, station platform and pedestrian crossings.
• Use of mobile phones on board is restricted. Follow the instructions of each airline.

After-sales service

When asking for repair
For repair, make an inquiry to Repair and Delivery Support Center.

During the warranty period| Repairs will be done based on the terms of services of the free-of-charge repair warranty.
---|---
Outside the warranty period| We shall repair the product for a charge as requested by the customer if repair renders it usable.

• • The warranty period is one year from the date you newly purchased the product.
• Before handing in the product for repair, make a backup of the contents of memory since they may disappear during repair. Note that the Company shall not be liable for any damages and loss of income should the contents of memory be altered or lost.
• Recycled parts that meet the Company’s quality standards are sometimes used for repair.
• Your old terminal collected by replacement mobile phone delivery service is serviced for reuse and recycled as a replacement terminal. Also, parts replaced through after-sales service are collected and recycled by the Company.
• They cannot be returned to customers.
• The product which is processed, remodeled, analyzed (including by modifying or analyzing the software (including by rooting etc.), reverse engineering, decompiling, reverse assembling), or repaired by an unauthorized repair office is not covered by the warranty and
• repair may be refused.
  The battery built-into the main unit is not covered by care-of-charge repair warranty, as it is a consumable part.

Performance parts for repair **

**

The Company retains performance parts for repair of the main unit and its peripherals for four years after discontinuation of production. “Performance parts for repair” refers to parts required for maintaining the functions of the product.

Provisions for free-of-charge repair

1. Please notify us of the production number (IMEI number) for repair request. The production number (IMEI number) can be checked on the product main unit, sticker on the outer packaging box etc.

2. During the warranty period, we will repair the product free of charge for the malfunction under the condition that it is used correctly in line with the directions given in the instruction manual.

3. Even if the warranty period has not expired, a fee will be charged for repair under the following circumstances. (or, repair may not be possible).

4. The product has not been used correctly in line with the directions given in the instruction manual.

5. The malfunction or damage is due to unauthorized repair or modification of the product.

6. The product has been repaired other than at our specified repair offices.

7. The malfunction or damage is due to negligence in use or handling, or due to an accident. There are signs of the product having been dropped, wet, exposed to humidity, etc.

8. The malfunction or damage is due to natural disasters
   (earthquakes, storm or flood damage, etc.), fire, salt damage, abnormal voltage, etc.

9. Repair may not be possible depending on the degree of damage.

10. The Company shall have no liability for any damage or lost income resulting from the malfunction of the product.

11. The Company shall not bear any responsibility for accidents resulting from use of the product having been connected to unspecified devices.

12. Do not accept requests for service calls to the owner’s home, place of business, etc.

13. This warranty is valid only in Japan.

• period and under the conditions specified on this warranty card. Thus this warranty does not limit the legal rights of the owner with respect to the issuer of this warranty card (the guarantor) or any other business person or enterprise.

Repair and Delivery Support with Cloud

• An after-sales service membership program on a monthly basis called “Repair and Delivery Support with Cloud” is available for using your au/UQ mobile terminal for a long time without worries. This service expands coverage for many troubles including malfunction, theft and loss.
• For monthly charge and details of the service, refer to au/UQ mobile homepage.
• For au users : ( https://www.au.com/mobile/service/kosho-funshitsu-cloud/ ) (Japanese)
• For UQ mobile users : ( https://www.uqwimax.jp/mobile/plan/option/repair-cloud/ ) (Japanese)

SIM card

• The SIM card is lent to you by your carrier. In case of loss or damage, the card will be replaced at your expense. When a malfunction is suspected, or in case of theft or loss, contact  on  (Full Instruction Manual)” (Japanese).

Compliance Information on Human Exposure to Radio Waves of Mobile Phones

• This model SOG12 mobile phone complies with the Japanese technical regulations regarding human exposure to radio waves. This mobile phone was designed in observance of the Japanese technical regulations regarding human exposure to radio waves
• These technical regulations are consistent with the limits of human exposure to radio waves established by the International Commission on Non-Ionizing Radiation Protection (ICNIRP), which is in collaboration with the World Health
• Organization (WHO), and the International Committee on Electromagnetic Safety (ICES) in the IEEE. The permissible limits include substantial safety margins designed to assure the safety of all persons, regardless of age and health conditions.
• The technical regulations set out the limits of exposure to radio waves as the SAR (Specific Absorption Rate, for up to 6 GHz) and the PD (Power Density, for above 6 GHz), and the limits for the SAR and the PD for mobile phones are 2.0 W/kg and 2 mW/cm2, respectively.
• If mobile phone supports simultaneous transmission of the frequency bands which should be evaluated in the SAR and PD, the technical regulations require that the Total Exposure Ratio (TER) should be used to indicate its compliance.
• The TER of less than or equal to 1 indicates the mobile phone satisfies the limits.
• The TER for this mobile phone when tested for use near the head is 0.4696, and that when worn on the body is 0.32935*3
• There may be slight differences of the SAR and PD values in individual product, but they all satisfy the limits.
• The actual values of SAR and PD of this mobile phone while operating can be well below the indicated above.
• This is due to automatic changes in the power level of the device to ensure it only uses the minimum power required to access the network. This mobile phone can be used in positions other than against your head. By using accessories such as a belt clip holster that maintains a 1.5 cm separation with no metal (parts) between it and the body, this mobile phone is certified the compliance with the Japanese technical regulations.
• The World Health Organization has stated that “a large number of studies have been performed over the last two decades to assess whether mobile phones pose a potential health risk. To date, no adverse health effects have been established as being caused by mobile phone use.”

1. The technical regulations are provided in Article 14-2 of Radio Equipment Regulations, a Ministerial Ordinance of the Radio Act.
2. Including other radio systems that can be simultaneously used with .
3. Including other radio systems that can be simultaneously used with .
4. The SAR and PD values used for obtaining TER for this mobile phone are: SAR of 0.928 W/kg and PD of 0.0112 mW/cm2 for use near the head, and SAR of 0.3577 W/kg and PD of 0.301 mW/cm2 when worn on the body.

Please refer to the WHO website if you would like more detailed information.

(https://www.who.int/news-room/fact-sheets/detail/electromagnetic-fields-and- public-health-mobile-phones) Please refer to the websites listed below if you would like to know more detailed information regarding protection against human exposure to radio waves.

• Ministry of Internal Affairs and Communications website:(https://www.tele.soumu.go.jp/e/sys/ele/index.htm)
• Association of Radio Industries and Businesses website:(https://www.arib-emf.org/01denpa/denpa02-02.html)(Japanese)
•   homepage : (https://www.au.com/english/)
• Support page of Xperia official website : ( https://xperia.sony.jp/product/SAR/ ) (Japanese)

Radio Frequency (RF) exposure and Specific Absorption Rate (SAR)

• When your phone or Bluetooth® handsfree is turned on, it emits low levels of radio frequency energy. International safety guidelines have been developed through periodic and thorough evaluation of scientific studies.
• These guidelines establish permitted levels of radio wave exposure. The guidelines include a safety margin designed to assure the safety of all persons and to account for any variations in measurements.
• Specific Absorption Rate (SAR) is used to measure radio frequency energy absorbed by the body when using a mobile phone. The SAR value is determined at the highest certified power level in laboratory conditions, but because the phone is designed to use the minimum power necessary to access the chosen network, the actual SAR level can be well below this value. There is no proof of difference in safety based on difference in SAR value.
• Products with radio transmitters sold in the US must be certified by the Federal Communications Commission (FCC). When required, tests are performed when the phone is placed at the ear and when worn on the body. For body-worn operation, the phone has been tested when positioned a minimum of 10 mm from the body without any metal parts in the vicinity of the phone or when properly used with an appropriate Sony Corporation accessory and worn on the body.
• Use of the phone other than as tested may impact SAR and result in non-compliance with such RF exposure limits. For devices which include “WiFi hotspot” functionality, body-worn SAR measurements for operation of the device operating in WiFi hotspot mode were taken using a separation distance of 10 mm. Use of third-party accessories may result in different SAR levels than those reported.
• For more information about SAR and radio frequency exposure go to: (https://xperia.sony.jp/product/SAR/) (Japanese).

United States
THIS PHONE MODEL HAS BEEN CERTIFIED IN COMPLIANCE WITH THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.

• This mobile phone model SOG12 has been designed to comply with applicable safety requirements for exposure to radio waves. Your wireless phone is a radio transmitter and receiver.
• It is designed to not exceed the limits* of exposure to radio frequency (RF) energy set by governmental authorities.
• These limits establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by international scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a safety margin designed to assure the safety of all individuals, regardless of age and health.
• The radio wave exposure guidelines employ a unit of measurement known as the Specific Absorption Rate (SAR). Tests for SAR are conducted using standardized methods with the phone transmitting at its highest certified power level in all used frequency bands. While there may be differences between the SAR levels of various phone models, they are all designed to meet the relevant guidelines for exposure to radio waves.
• The highest SAR value as reported to the authorities for this phone model when tested for use by the ear is 0.46 W/kg, when worn on the body is 0.32 W/kg and when WiFi hotspot mode is 0.44 W/kg. For body-worn operation, the phone has been tested when positioned a minimum of 10 mm from the body without any metal parts in the vicinity of the phone or when properly used with an appropriate accessory and worn on the body. For devices which include “WiFi hotspot” functionality, SAR measurements for the device operating in WiFi hotspot mode were taken using a separation distance of 10 mm. When using the device as a charger, you need to put the phone on a flat surface and 20 cm separation distance from user during the charging mode.
• Use of third-party accessories may result in different SAR levels than those reported.
• Before a phone model is available for sale to the public in the US, it must be tested and certified by the Federal Communications Commission (FCC) that it does not exceed the limit established by the government-adopted requirement for safe exposure*.
• The tests are performed in positions and locations (i.e., by the ear and worn on the body) as required by the FCC for each model.
• The FCC has granted an Equipment Authorization for this phone model with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines.
• While there may be differences between the SAR levels of various phones, all mobile phones granted an FCC equipment authorization meet the government requirement for safe exposure. SAR information on this phone model is on file at the FCC and can be found under the Display Grant section of (https://www.fcc.gov/oet/ea/fccid) after searching on FCC ID PY7-43624K. Additional SAR-related information can also be found on the Mobile and Wireless Forum at ( https://www.mwfai.org/ ).
• In the United States, the SAR limit for mobile phones used by the public is 1.6 watts/kilogram (W/kg) averaged over one gram of tissue. The standard incorporates a margin of safety to give additional protection for the public and to account for any variations in measurements.
• This paragraph is only applicable to authorities and customers in the United States.

Europe

• This mobile phone model SOG12 has been designed to comply with applicable safety requirements for exposure to radio waves. These requirements are based on scientific guidelines that include safety margins designed to assure the safety of all persons, regardless of age and health.
• The radio wave exposure guidelines employ a unit of measurement known as the Specific Absorption Rate, or SAR. Tests for SAR are conducted using standardized methods with the phone transmitting at its highest certified power level in all used frequency bands.
• While there may be differences between the SAR levels of various phone models, they are all designed to meet the relevant guidelines for exposure to radio waves.
• SAR data information for residents in countries/regions that have adopted the SAR limit recommended by the International Commission on Non-Ionizing Radiation Protection (ICNIRP), which is 2 W/kg averaged over ten (10) gram of tissue (for example European Union, Japan, Brazil and New Zealand)
• For body worn operation, this phone has been tested and meets RF exposure guidelines when used with an accessory that contains no metal and that positions the handset a minimum of 5 mm from the body. When using the device as charger, you need to put the phone on a flat surface and 20 cm separation distance from user during the charging mode. Use of other accessories may not ensure compliance with RF exposure guidelines.
• The highest SAR value for this model phone tested by Sony for use at the ear is 0.15 W/kg (10g).
• In the case where the phone is worn on the body, the highest tested SAR value is 0.80 W/kg (10g).

FCC Statement for the USA

subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including

• interference that may cause undesired operation.
• Any change or modification not expressly approved by Sony may void the user’s authority to operate the equipment.
• This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
• These limits are designed to provide reasonable protection against harmful interference in a residential installation.
• This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
• However, there is no guarantee that interference will not occur in a particular installation.
• If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult.

Foreign Exchange and Foreign Trade Act

• The products may be subject to the application of the Foreign Exchange and Foreign Trade Act and other related laws and regulations in Japan.
• In addition, the Export Administration Regulations (EAR) of the United States may be applicable.
• In cases of exporting or reexporting the products, customers are requested to follow the necessary procedures at their own responsibility and cost.
• Please contact the Ministry of Economy, Trade and Industry of Japan or the Department of Commerce of the United States for details about procedures.

Intellectual property rights

• The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sony Group Corporation and their subsidiaries is under license.
• Wi-Fi® is a trademark or registered trademark of Wi-Fi Alliance®.
• The microSD logo, microSD logo and microSD logo are trademarks of SD-3C, LLC.
• USB Type-C™ is a trademark of USB Implementers Forum.
• is a registered trademark of Felica Networks, Inc.
• Dolby, Dolby Atoms, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works.
• Copyright © 2012-2021 Dolby Laboratories. All rights reserved.
• The product is licensed under the MPEG-4 visual and AVC patent portfolio license for the personal and non-commercial use of a consumer for (i) encoding video in compliance with the MPEG-4 visual standard (“MPEG-4 video”) or the AVC standard (“AVC video”) and/or (ii) decoding MPEG-4 or AVC video that was encoded by a consumer engaged in a personal and non-commercial activity and/or was obtained from a video provider licensed by MPEG LA to provide MPEG-4 and/or AVC video. No license is granted or shall be implied for any other use. Additional information including that relating to promotional, internal and commercial uses and licensing may be obtained MPEG LA, LLC.
• (See https://www.mpegla.com). MPEG Layer-3 audio decoding technology licensed from Fraunhofer IIS and Thomson.
• The software installed on the product or part of it may not be altered, translated/adapted, reverse-engineered, decompiled or reverse-assembled and any such actions are prohibited.
• And “SONY”, or product names, service names, and logo marks used in this manual are registered trademarks or trademarks of Sony Group Corporation or its affiliated companies. All other product names, service names, company names, and logo marks are trademarks, registered trademarks, or titles of respective companies.
• Felica is a contactless IC card technology developed by Sony Corporation.
• In context, TM and ® mark may be omitted.
• Any rights not expressly granted herein are reserved. All other trademarks are property of their respective owners.

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au Support App/Website

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• You can check your fee, points, and contract details and do various procedures.
• For povo users, check above with povo 2.0/povo 1.0 app.

http://kddi-l.jp/mFH  (Japanese)

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• Provides various support information useful for solving your problem.

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• Consult us anytime/anywhere simply by chat!
• AI answers you soon all day and our advisor guides you in detail.

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