ACTIVEX 95080 Savvy Plus Rechargeable Body Composition Scale Owner’s Manual

ActiveX Savvy Plus FAQ

95080 80810     https://m.me/MyActiveX support@myactivex.com

Top listed FAQ’s

1. My scale is not showing accurate results

Answer: This could happen due to the following:

(a) If the scale is placed on a carpet or an uneven, titled, or rounded surface. The uneven flooring in this case stops you from uniformly transferring your weight to the sensors. The load on a scale should be perpendicular to the surface and parallel to the gravitational direction

(b) If the scale is not calibrated properly. Calibrating the scale resets the internal mechanisms allowing the scale to find the correct “zero” weight and thus ensure accurate readings.

Please follow the steps mentioned below to calibrate the scale:

Step 1: Place it on a flat and hard surface.
(There should be no carpet)

Step 2: Activate the weighing scale by pressing it gently either with your hand or feet.

Step 3: Wait for it to show “CAL” on the display screen.

Step 4: Let it switch off.

Now your scale is ready for accurate measurement.

(c) If you frequently move your scale from one spot to another. Moving any digital scale potentially affects accuracy and dependability. So every time you move the scale from one point to another, it must be calibrated. Calibrating the scale resets the internal mechanics, allowing it to determine the proper “zero” weight and provide accurate readings.

(d) If you take multiple readings on the same day: Since daily weight fluctuation is natural, the readings taken multiple times on the same day will differ. Bodyweight fluctuates up to 5 or 6 pounds every day in a normal adult. These changes occur as a result of what you eat, drink, exercise, and even sleep.

It’s best to weigh yourself in the morning, at the same time every day, after your morning rituals, with minimal clothing, and without socks.

(e) If you’re comparing your weight on different weighing scales, keep in mind that each scale has its own mechanics. As a result, if you compare your weight readings on two or more weighing scales, you will always find a difference in weight. According to studies, there can be a five-pound difference between scales! Hence, it’s best if you stick to one weighing scale throughout your fitness journey.

(f) If you’re not standing properly on the scale. Place both of your feet on the scale to stand properly and evenly distribute your weight on the scale. Do not cling to anything or rely on anything in your surroundings for support. Make sure your weight is evenly distributed on the weighing scale by standing straight on it. Allow time for your weight to be accurately reflected on the scale.

If you have followed all the above steps and the problem still persists, please get in touch with our customer service or Whatsapp us at +91 95080 80810 or email us at support@myactivex.com
We would be happy to troubleshoot the issue further.

**Important note***

• Try wearing minimal outfit while weighing yourself. Though this will have no effect on your BIA test results, it will have an impact on your weight results.
• Pregnant women should not use the ActiveX Savvy plus scale.
• People with artificial lungs, pacemakers or who have an ECG also should not use this scale.
• This scale is not intended to be used for medical or physical diagnosis.
• To discover what is best for you, we recommend consulting your trainer, physician, or medical professionals.

If you have followed all the above steps and the problem still persists, please get in touch with our customer service or Whatsapp us at +91 95080 80810 or email us at support@myactivex.com We would be happy to troubleshoot the issue further..

2. I’m not sure if my app is showing my correct body fat percentage?

Answer: Your body fat results are derived from the combination of the ActiveX Savvy plus scale’s Dual BIA technology and the ActiveX app’s algorithm which is developed and perfected over time for accurate results. So, even though it may feel that the results are not precise but we can assure you that these results you see on your app are correct.

The ActiveX Savvy plus scale uses advanced Dual BIA (Bioelectrical Impedance Analysis) technology, which involves passing a dual painless electrical currents through your body. These currents travels quickly through water in hydrated muscle tissue, but it encounters resistance when it hits fat tissue, bones, and skeletal mass. This resistance is referred to as impedance, and it is employed as a variable in deriving your body fat percentage and other 12 essential body parameters scientifically.

Then the ActiveX app further uses an algorithm that evaluates data such as your height, gender, weight, and readings from the ActiveX Savvy plus scale to display all your 13 essential body parameters including your body fat percentage in the app.

3. I need some assistance for using the ActiveX app, does it have any

manual?

Answer: The ActiveX Savvy plus scale comes with a short and concise manual that can assist you in setting up the scale and downloading the app.

Now since the Active app is essentially designed to show you more than your body weight. We also offer the ActiveX Setup Guide via email, when you complete your purchase online.

This guide will assist you in creating your profile in the app so that you can have a more personalized experience and learn how to make use of the app’s unique features.

The guide will also provide you with an overall summary of the importance of body composition and body characteristics. It will assist you in determining what should be focused on in terms of developing a good physique while losing weight. It is quite simple to read and extremely effective.

In case you haven’t received the ActiveX Set-up guide after completing your purchase, you can ping us on Whatsapp +91 95080 80810 or email us at support@myactivex.com along with your Order ID and we would resend the manual immediately.

4. Can I add more than 1 user profile in the ActiveX app?

Answer: Yes, you can add more than 1 user profile in the ActiveX app. In fact, the ActiveX Savvy plus scale along with the ActiveX app was designed for keeping a track of an entire family. You can add up to more than 14 user profiles in the app and track their fitness accurately.

5. Do I need to keep extra batteries for power backup for the scale?

Answer: You won’t need any disposable batteries for powering the scale. The ActiveX Savvy plus has a built-in lithium rechargeable internal battery that can be charged via a USB cord included in the package.

6. I have not received my free eBooks.

Answer: The e-books are delivered immediately after your complete the purchase on Amazon via Amazon email. In case, you have not received it, please get in touch with our customer service or Whatsapp us at +91 95080 80810 or email us at support@myactivex.com along with your Order ID and we would resend the e-books immediately.

7. The package does not include freebies as promised in the listing.

Answer: All the packages are quality checked before dispatching to ensure everything is in place including the freebies as promised. In some instances, if it is missing, do not worry, just get in touch with our customer service or Whatsapp us at +91 95080 80810 or email us at support@myactivex.com along with your Order ID and we would process it ahead.

8. I am unable to sync my ActiveX Savvy plus scale with the ActiveX

app?

Answer: Important note* Always keep your Bluetooth on while using the app and allow the app to turn on your location.

Here are a few easy steps to sync the ActiveX Savvy plus scale with the ActiveX app

1. Go to the measurement page and tap on the “+” sign on the top right side of your mobile screen.

 2. Select “Device Management” and again tap on the “+” sign on the top right side of your mobile screen.

3. Step on the scale to turn it on and you’ll be able to see your device on the mobile display.

4. Select the device visible on the screen and you have successfully synced your ActiveX Savvy Plus scale with the ActiveX app.

9. My app is not working, how can I fix this?

Answer: Here is how you can fix this problem:
You will have to delete the old app & download the app once again. But before deleting the app, you have to follow some important instruction:

 1. Click on the “+” sign on the right top corner

 2. Select “Device Management”

 3. if you see any scale name, click on the name, swipe little left.

 4. You would see “Delete” Button”, Click on “Delete” button.

Now come out of the app, delete it and download a new one from https://play.google.com/store/apps/details?id=com.qingniu.activiex&hl=en

After installing the app and setting up your profile, to sync your ActiveX Savvy plus scale and ActiveX app follow the instruction mentioned in the 7th FAQ.

In case if the problem still persists don’t hesitate to contact our customer support.
Whatsapp: +91 95080 80810
Email:support@myactivex.com

10. Can a women use the ActiveX Savvy plus scale during her pregnancy?

Answer: The answer would be No, the ActiveX Savvy plus body fat scale uses Dual Frequency BIA (Bio-impedance Analysis) technology that sends out two minor frequencies from the electrodes on the scale. Hence, women should not use the ActiveX Savvy plus scale during their pregnancy period.

11. Can people with artificial lungs or pacemaker use the ActiveX Savvy

plus scale?

Answer: As mentioned above the ActiveX Savvy plus body fat scale, employs Dual Frequency BIA (Bio-impedance Analysis) technology, which sends out two minor frequencies from the scale’s electrodes. Hence, those who have artificial lungs, wear a pacemaker, or have an ECG should avoid using the ActiveX Savvy plus scale.

Warranty Related Queries:

1. How can I register my warranty?

Answer: Warranty registration is simple. You can visit our website https://myactivexcom/pagestactivex-warranty fill in the details and click on Register. Once done, you would get an email confirmation on the email provided at the time of warranty registration.

1. Enter Full Name
2. Enter Address
3. Enter Phone no.
4. Select Product
5. Enter Order ID no.
6. Enter Order Date
7. Select Purchased From
8. Click to Register

1. Select Purchased From Click on Register After filling the form you get a warranty confirmation mail on your registered mail ID.

2. What is the warranty period for my scale?

Answer: The warranty period of the scale is one year from the date of purchase.

3. My scale is under warranty period and I’m having an issue with my

product, what should I do?

Answer: To access warranty services, please contact us at support@myactivex.com or call us at 95080 80810 so that we can assess the issue and provide the best solution for you.

4. My machine is under warranty and I’m having some issues with my

product, I want to take it to your nearest service center?

Answer: At the moment, we do not have any offline service centers. All our customer support processes are taken care of via phone or email. Please contact us at support@myactivex.com or call us at 95080 80810  and we’ll do our best to assess the issue and solve the problem.

ActiveX Customer Support:

Our pro-active customer support is available on Phone, email, Whatsapp, and Facebook. You can get in touch with us on any of these platforms for any issue/query or general chat on health and nutrition

Whats app 95080 80810
Facebook Messenger https://m.me/MyActiveX
Speak to support team on 95080 80810 or
Email us at support@myactivex.com

www.myactivex.com

References

• ActiveX - Be fit Go Far
• ActiveX Warranty Registration

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