ACTIVEX Ivy Digital Bathroom Scale Instructions

ActiveX IVY FAQ

1. My scale is not showing accurate results.
2. I have not received my free eBooks.
3. The package does not include freebies as promised in the listing.
4. Warranty Related Queries

My scale is not showing accurate results

Answer: This could happen due to the following:
(a) The scale is placed on a carpet or an uneven or tilted surface. The uneven flooring in this case stops you from uniformly transferring your weight to the sensors. The load on a scale should be perpendicular to the surface and parallel to the gravitational direction.

(b) The scale is not calibrated properly. Ivy Scale auto-calibrates itself if you move it from one place to another. Sometimes a manual calibration could be necessary. Calibration helps to reset the internal mechanisms allowing the scale to find the correct “zero” weight and thus ensure accurate readings.

Step 1: Place it on a flat and hard surface. (There should be no carpet)| Step 2: Activate the weighing scale by pressing it gently either with your hand or feet.

Step 3: Wait for it to show “CAL” on the display screen.| Step 4: Let it switch off

(c) Frequently moving your scale from one place to another. Moving any digital scale potentially affects its calibration and accuracy. Calibrating the scale resets the internal mechanics, allowing it to determine the proper “CAL” weight and provide accurate readings.
To calibrate the scale, follow the instructions outlined above.

(d) Taking multiple readings on the same day. Since daily weight fluctuation is natural, the readings taken multiple times on the same day will differ. Bodyweight fluctuates up to 1.5-2kgs during the day in a normal adult. These changes occur as a result of what you eat, drink, exercise, and even sleep.

It’s best to weigh yourself in the morning, at the same time every day, after your morning rituals, with minimal clothing, & without socks.

(e) Not standing properly on the scale. Make sure your weight is evenly distributed on the weighing scale by standing straight on it. Allow time for your weight to be accurately reflected on the scale.

If you have followed all the above steps and the problem still persists, please get in touch with our customer service or Whatsapp us at +91 95080 80810 or email us at support@myactivex.com
We would be happy to troubleshoot the issue further.

I have not received my free eBooks

Answer: The e-books are delivered immediately after your complete the purchase on Amazon via Amazon email. In case, you have not received it, please get in touch with our customer service or
Whatsapp us at +91 95080 80810 or email us at support@myactivex.com along with your Order ID and we would resend the e-books immediately.

The package does not include freebies as promised in the listing.

Answer: All the packages are quality checked before dispatching to ensure everything is in place including the freebies as promised. In some instances, if it is missing, do not worry, just get in touch with our customer service or Whatsapp us at +91 95080 80810 or email us at support@myactivex.com along with your Order ID and we would process it ahead.

Warranty Related Queries

1. How can I register my warranty?

2. How long is my scale’s warranty period?

3. My scale is under warranty period and I’m having an issue with my product, what should I do?

4. My machine is under warranty and I’m having some issues with my product, I want to take it to your nearest service center?

5. How can I register my warranty?
   Answer: Warranty registration is simple. You can visit our website https://myactivex.com/pages/activex-warranty fill in the details and click on Register. Once done, you would get an email confirmation on the email provided at the time of warranty registration.

6. How long is my scale’s warranty period?
   Answer: The warranty period of the scale is one year from the date of purchase.
   

7. My scale is under warranty period and I’m having an issue with my product, what should I do?
   Answer: To access warranty services, please contact us at support@myactivex.com or call us at 95080 80810 so that we can assess the issue and provide the best solution for you.

8. My machine is under warranty and I’m having some issues with my product, I want to take it to your nearest service center?
   Answer: At the moment, we do not have any offline service centers.
   All our customer support processes are taken care of via phone or email. Please contact us at support@myactivex.com or call us at 95080 80810 and we’ll do our best to assess the issue and solve the problem.

ActiveX Customer Support:

Our pro-active customer support is available on Phone, email, Whatsapp, and Facebook. You can get in touch with us on any of these platforms for any issue/query or general chat on health and nutrition.

What’s app 95080 80810
Facebook Messenger https://m.me/MyActiveX
Speak to the support team on 95080 80810 or
Email us at support@myactivex.com

  www.myactivex.com

References

• ActiveX - Be fit Go Far
• ActiveX Warranty Registration

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