au XPERIA 10v Smartphones User Guide

: June 13, 2024
: AU

au XPERIA 10v Smartphones

au-XPERIA-10v-Smartphones-product

Product Information

The product is a mobile phone with various features and functions. It comes with a built-in battery and includes the following packaged items:

SOG11 Quick Start Guide

There are other items not included in the package, such as a specified charger which needs to be purchased separately. The manual contains illustrations for explanatory purposes, but they may differ from the actual product.

The product has different parts with specific names and functions:

5G/4G antenna: Built into the main unit, this antenna ensures quality call and communication. Avoid covering it with stickers or fingers.
Flash/Photo light: Used for flash and photo lighting purposes. Do not jab it with sharp objects.
Headset jack: Allows you to connect a headset for audio output.
Second microphone: Assists in capturing audio during calls or recordings.
Front camera: Used for capturing selfies and video calls.
Earpiece/Speaker: Enables sound output during calls or media playback.
Proximity/Light sensor: Controls the touch panel and adjusts display brightness automatically.
Display (Touch panel): The screen of the mobile phone that can be interacted with through touch.
Mouthpiece/Microphone: Captures audio during calls or recordings.
USB Type-C port: Used for charging the device and data transfer.
Volume key/Zoom key: Adjusts the volume level or zooms in/out during certain operations.
Power key/Fingerprint sensor: Powers on/off the device and can be used for fingerprint authentication.

The product also supports the use of a SIM card, which contains your phone number and other information. The SIM card slot is located on the main unit and can be accessed by removing the tray. The SIM card should be inserted into the tray with the metal part facing up, paying attention to the location of the notch. Once inserted, the tray should be pushed in straight to ensure a secure fit.

Product Usage Instructions

Attaching SIM card:

Turn off the product.
Remove the tray from the main unit by inserting your fingertip into the groove of the microSD memory card/SIM card slot and drawing the cover straight out.
Set the SIM card into the tray with the metal part facing up, making sure it is securely placed and aligned with the notch.
Keep the product horizontal and push the tray in straight, ensuring there is no gap between the main unit and the microSD memory card/SIM card slot cover.

Turning the power on/off:

To turn on the product:

Press and hold the Power key until the product vibrates.
The lock screen will appear.
Follow the onscreen instructions to set the initial settings if prompted.
Swipe (flick) up on the screen to display the Home screen.

To turn off the product:

Press and hold the Power key and the upper part of the volume key at the same time.
Select “Power off” from the options displayed.

Forcedly turning the power off:

Press and hold the Power key and the upper part of the volume key at the same time for 10 seconds or more.
Release your fingers after the product vibrates three times consecutively.

When using the product, ensure to refer to the user manual for further instructions and information.

Always update the software to the most recent one. For details on how to update the software (Japanese).
In this manual, “Xperia 10 V” is usually referred to as “the product” or “main unit”.
In this manual, the “Quick Start Guide” (Japanese) is collectively referred to as the “Instruction Manual”.
In this manual, “microSD™ memory card (commercially available)”, “microSDHC™ memory card (commercially available)” and “microSDXC™ memory card (commercially available)” are abbreviated as “microSD memory card”.
Company names and product names referred to in this manual are trademarks or registered trademarks of respective companies. The TM and ® marks may be omitted in this manual.

Packaged items

Before you start using the product, make sure that you have all these packaged items with the product.

Main unit

These items are not included in the package.

microSD memory card
AC adapter
Earphones
USB Type-C™ cable

Information

Purchase a specified charger (sold separately).
The battery is built into the product.
Illustrations used in this manual are just images for explanations. They may be different from actual ones.

Names and functions of parts

$au-XPERIA-10v-Smartphones-fig- $2$$

Headset jack
Second microphone12
Front Camera
Earpiece/Speaker12
Proximity/Light sensor*2: Switches the touch panel on and off to prevent erroneous operation during a call/Auto-control for display brightness.
Display (Touch panel)
Speaker12
Mouthpiece/Microphone12
USB Type-C port
Volume key/Zoom key
Power key/Fingerprint sensor
5G/4G antenna*3
Flash/Photo light
mark
5G/4G antenna/Wi-Fi®/Bluetooth®/GPS antenna*3
4G antenna*3
SIM card*4
Main camera
5G antenna*3
Back cover*5
microSD memory card/SIM card slot

Do not jab with a sharp object such as a needle. Doing so may cause a malfunction.
Note that covering these parts with stickers or fingers, etc. may hinder product performance.
The antenna is built into the main unit. Covering around the antenna with your hand may affect the quality of call/ communication.
For details on handling SIM cards, refer to the full instruction manual) (Japanese).
The back cover is not removable. Removing forcibly might cause damage or a malfunction. Also, the battery is built into the main unit and is not removable by customers.

SIM card

Your phone number etc. is recorded in SIM card.

Attaching SIM card

Before attaching SIM card, make sure to turn off
the product.

Remove the tray from the main unit Put your fingertip (nail) into the groove of the microSD memory card/SIM card slot and draw the cover straight out.
Set the SIM card into the tray with the IC (metal) part facing up
Pay attention to the location of the notch. Surely set the SIM card into the tray so as not to come off.
Keep the product horizontal and then push the tray in straight
- Pay attention to the direction the tray is being pushed.
- Firmly press where circled 〇, and check that there is no gap between the main unit and the microSD memory card/SIM card slot cover.

Turning the power on/off

Turning the power on

Press and hold the Power key until the product vibrates
- When the product is powered on, the lock screen appears.
- When (Welcome) appears after the product is powered on, follow the onscreen instructions to set the initial settings.
- Swiping (flicking) the screen up displays the Home screen.

Turning the power off

Press the Power key and the upper part of the volume key at the same time
[Power off]
Information

  * To restart the product in safe mode (start with almost default state), press the Power key and the upper part of the volume key at the same time → Long-touch “Power off” → [OK].

Forcedly turning the power off
Press and hold the Power key and the upper part of the volume key at the same time for 10 seconds or more, and release your fingers after the product vibrates three times consecutively

FCC ID

To view the regulatory compliance mark
In the Home screen, slide the screen up → [Settings] → [About phone] → [Certificates] Regulatory compliance mark such as FCC ID is displayed on the screen.

When using the product

Before you start using the product, make sure to read the “Safety Precautions” to ensure correct use.

Before you assume that the product is malfunctioning, refer to (Check here first) in (Full Instruction Manual) (Japanese).

Communication is not possible even inside the service area in places where the signal does not reach (e.g. tunnels and basements). Also, communication is sometimes not possible in poor signal reception areas. Communication is sometimes interrupted if you move into a poor signal reception area during communication.
Since the product uses radio waves, the possibility of communication intercepts by third parties cannot be eliminated. (Though 5G/LTE/WiMAX 2+/GSM/UMTS system has highly secure confidential communication features.)
For connecting to the emergency call acceptance organization, only VoLTE (LTE network) can be used.
Since the product is a radio station under the Radio Law, you may be asked to temporarily submit the product for inspection in accordance with the Radio Law.
The IMEI information of your mobile phone is automatically sent to your carrier for maintenance and monitoring operational status of your mobile phone.
Before you start using the product overseas, check the relevant laws and regulations of the country/region you visit.
The Company is not liable for any damages or lost income arising from earthquakes, lightning, storms, floods, or other natural disasters, as well as fires, actions by third parties, other accidents, intentional, mistaken, or incorrect use by the customer, or use under other unusual conditions outside the responsibility of the Company.
The Company is not liable for any incidental damages (change/disappearance of described content, loss of business income, disruption of business, etc.) arising from the use of the product or inability to use the product.
The Company is not liable for any damages or lost income arising from failure to observe the described content of the “Instruction Manual”.
You cannot use information obtained from the measuring sensor or GPS equipped with the product for a purpose that requires high reliability, as the obtained information is just used as a guide. Note that the Company is not liable for any damage or lost income arising from the difference caused by measurement.
The Company is not liable for any damages or lost income arising, for example, from malfunction caused by combination with connected devices or software not related to the Company.
Captured image data or downloaded data may sometimes be altered or lost due to faults, repair, or other handling of the product. The Company is not liable for any damage or lost income resulting from the recovery of these data.
It is recommended you keep a copy of important data on your PC’s hard disk etc. Whatever the cause of the defect or malfunction may be, the Company assumes no responsibility for alteration or loss of saved data.
Data saved in the product, such as images/videos, might be altered or lost by an accident, fault, repair, or mishandling. Be sure to keep a copy of important content. Note that the Company assumes no responsibility for any damages or lost income resulting from altered or lost contents.
Note that contents data (both charged or free content) saved to the product cannot be returned to the customer when the product is replaced for repair of a fault, for example.
Although an afterimage may occur when the same screen has been displayed for a long time, it is not a malfunction. You are recommended to set the sleep time to a short one to avoid the occurrence of afterimage and save battery consumption.
Although the display used for the product is made using high-precision technology, some pixels (dots) might be lit or out at all times. This is not a malfunction.
It is recommended that you store separate copies of data such as still pictures/videos and music saved on the product on your PC or cloud services, etc. Note, however, that you may not be able to make copies of any copyrighted data even by the above-mentioned means.
Do not discard the product together with regular trash. Please cooperate in the collection of the product (including optional accessories) when it is no longer needed to protect the environment and effectively use resources.
- “The Company” as appears in the manual refers to your carrier and the manufacturer (Sony Corporation).

Notice

Reproduction of the content of the “Instruction Manual” in part or in whole is prohibited.
The content of the “Instruction Manual” is subject to change without notice.
Some functions may be unavailable due to a change of specification of the OS or change/termination of services.
Every effort has been made in the preparation of the “Instruction Manual”. Should you notice any unclear points, omissions, etc., feel free to contact us.

Safety Precautions (Observe Strictly)

Before using this product, thoroughly read these safety precautions for proper use.
These “Safety Precautions” describe instructions that should be observed to prevent damage to property or injury to the customer or others using the product.
The following symbols indicate the different levels of injury or damage that may result if the guidelines are not observed and the product is used improperly.
- Danger This symbol indicates that “death or serious injury*1 may directly and immediately result from improper use”.
- Warning This symbol indicates that “death or serious injury*1 may result from improper use”.
- Caution This symbol indicates that “minor injury2 and/or property damage3 may result from improper use”.

Serious injury: This refers to loss of sight, injury, burns (high- and low-temperature), electric shock, broken bones, injuries with residual aftereffects from poisoning etc., and injuries requiring hospital admission for treatment or long-term hospital attendance as an outpatient.
Minor injury: This refers to injuries, burns (high- and low-temperature), electric shock, etc. that do not require hospital admission for treatment or long-term hospital attendance as an outpatient.
Property damage: This refers to extended damage to buildings, furniture, livestock, pets, etc.

Explanation of graphic symbols

Don’t

| ****

Indicates an action that is not allowed.

| | ****

No wet hands

| Indicates that handling with wet hands is not allowed.
---|---|---|---|---

No disassembly

| Indicates that disassembly is not allowed.| | ****

Do

| Indicates compulsory actions in accordance with instructions.

No liquids

| Indicates that use in a place where the product is likely to get wet or allowing the product to get wet is not allowed.| | ****

Unplug

| ****

Indicates that the power plug must be disconnected from an outlet.

Precautions common to the main unit, internal battery, charging equipment, SIM card, peripheral devices

Danger Be sure to read the following hazards before use.

Do not use, store, or leave the equipment in a location where it is subject to high temperature or accumulation of heat (e.g. by the fire, near a heater, under a kotatsu or bedding, in direct sunlight, in a car in the hot sun).
Doing so might cause fire, burns, injury, electric shock, etc.
Do not put the equipment in cooking appliances such as microwave ovens, IH cooking heaters, or high-pressure containers such as pressure cookers.
Do not place the equipment near such cooking appliances.
Doing so might cause fire, burns, injury, electric shock, etc.
Do not splash sand, soil, or mud, or do not directly place the equipment on it. Also, do not touch the equipment with your hands with sand, etc..
- Doing so might cause fire, burns, injury, electric shock, etc.
- For waterproofness/dustproof ness, refer to “Notes on waterproof and dustproof properties”.
Do not charge the equipment when it is wet with liquids such as water (drinking water, sweat, seawater, urine of pet animals, etc.).
Also, do not charge the equipment in a place where water comes in contact such as a bathroom or near a humidifier.
Doing so might cause fire, burns, injury, electric shock, etc.
For waterproofness, refer to “Notes on waterproof and dustproof properties”.
Do not subject the product to strong pressure or break the product. Especially when bringing the product into a pocket of clothes, do not let the product hit against the surroundings or be put between the objects.
Doing so may cause fire, burns, injury, etc. due to damage of the internal battery.
The following are examples that you should be careful of:
- Sitting or squatting with the product put in a pocket of trousers or skirt
- Putting the product in a pocket of outerwear and catching them in a door or a door of the car
- Stepping on the product on a soft object such as a sofa, bed or bedding, or on a floor
- Putting the product into a seat of a train or bus
Do not disassemble or modify the equipment.
Doing so might cause fire, burns, injury, electric shock, etc.
Do not try to remove the internal battery from the product.
Doing so might cause fire, burns, injury, etc.
The back cover cannot be removed. Do not try to remove it from the product. Also, if the product is swollen due to the swollen battery, etc., do not try to remove the back cover or press it forcibly.
Doing so might cause fire, burns, injury, etc.
Do not let the equipment get wet with liquids such as water (drinking water, sweat, seawater, urine of pet animals, etc.).
Doing so might cause fire, burns, injury, electric shock, etc.
For waterproofness, refer to “Notes on waterproof and dustproof properties”.
Do not allow liquids such as water (drinking water, sweat, seawater, urine of pet animals, etc.) to get inside the charging terminal, the USB Type-C port, or the headset jack.
Doing so might cause fire, burns, injury, electric shock, etc.
For waterproofness, refer to “Notes on waterproof and dustproof properties”.
Use only optional parts specified by the Company for the product.
Using devices other than specified, or those with indefinite manufacturer, retailer, or specifications might cause fire, burns, injury, electric shock, etc.

Warning
Be sure to read the following warnings before use.

Do not subject the equipment to strong force, impacts, or vibration such as letting it fall, stepping on it, or throwing it.
Doing so might cause fire, burns, injury, electric shock, etc.
Do not allow conductive materials (such as metal objects and pencil lead) to come into contact with the charging terminal, the USB Type-C port, or the headset jack, or allow dust to get inside of it.
Doing so might cause fire, burns, injury, electric shock, etc.
Do not cover or wrap the equipment with a cloth or bedding in use or while charging.
Doing so might cause fire, burns, etc.
If charging does not finish after a specified time, stop charging.
Failure to do so might cause fire, burns, injury, etc. due to overcharge, etc.
Always turn off the product before you enter a place where flammable gas may be present or a place where dust is generated. Stop charging the product if you are charging it.
Ignition of flammable gas might cause explosion, fire, etc.
Follow the instructions of a gas station or other such location before using the product there.
Do not charge the product at a gas station, etc.
Take care not to drop the product at a gas station, etc.; in particular, do not use the product while filling. Ignition of flammable gas might cause explosion, fire, etc.
If you notice anything unusual about the equipment such as an unusual odor, abnormal noise, smoke generation, overheating, discoloration, or deformation during operation, charging, or storage, perform the following measures carefully.
- Remove the power plug from an outlet
- Turn off the power of the product

Failure to do so might cause fire, burns, injury, electric shock, etc.

Caution
Be sure to read the following cautions before use.

Do not use damaged products or peripheral devices.
Doing so might cause fire, burns, injury, etc.
Do not place the product on an unstable or inclined platform. Be careful especially when the vibrator is set.
The product might fall and cause injury etc.
Do not use or keep in a place that is very humid, dusty, or subject to high temperature.
Doing so might cause fire, burns, electric shock, etc.
For waterproofness/dustproof ness, refer to “Notes on waterproof and dustproof properties”.
If children use the product, parents or guardians should give them proper instructions and not allow them to use the product in the wrong way.
Use of the product in the wrong way might cause accidental ingestion, injury, electric shock, etc.
Keep the equipment out of the reach of babies or infants, and store it where pets cannot touch it.
In particular, be careful where small parts are stored, such as the microSD memory card/SIM card tray.
Failure to do so might cause accidental ingestion, injury, electric shock, etc.
Be careful about the temperature when using the product continuously or while charging because it might become warm. Also, be careful not to keep touching it unintentionally in a pocket of clothes, when you fall asleep, etc.
The product or the specified charging equipment (sold separately) might become warm when using an app, a call, data communication, watching video, playing a game, etc. continuously or while charging. If you are directly in contact with the warmed part continuously, it might cause redness of the skin, itch, rash, low temperature burn, etc. depending on your physical condition.

Main unit
Danger Be sure to read the following hazards before use.

Do not throw the product into the fire or apply heat.
Doing so might cause fire, burns, injury, etc.
Do not put excessive force such as sticking with a sharp object (nail etc.), hitting with a hard object (hammer, etc.), or stepping on it.
Doing so might cause fire, burns, injury, etc.
If the internal substance of the product contacts your eyes or mouth, immediately rinse the eyes or mouth with clean water and then see a doctor right away.
The effects of the internal substance of the product might cause blindness, medical problems, etc.

Warning
Be sure to read the following warnings before use.

Do not turn on or flash Flash/Photo light with the lighting luminescence part close to the other’s eyes.
Keep enough distance away, especially from babies.
Doing so might cause blurred vision etc. Also, an accident such as injury might occur if he or she is dazzled or frightened.
Do not turn on or flash Flash/Photo light toward the driver of a car etc.
Doing so might disturb driving and cause an accident etc.
Do not look at a repeatedly blinking screen for a long time.
Doing so might cause cramps, loss of consciousness, etc.
Do not allow liquids such as water (drinking water, sweat, seawater, urine of pet animals, etc.), metal parts, or flammable objects to enter the microSD memory card/SIM card slot of the product.
Do not set a microSD memory card or SIM card in the wrong insertion, or insert it in the wrong orientation.
Doing so might cause fire, burns, injury, electric shock, etc.
Do not expose the camera lens to direct sunlight for a long time.
Doing so might cause fire, burns, injury, etc. due to light light-collecting mechanism of the lens.
Power off the product or put it in Airplane mode before boarding an airplane.
The use of mobile phones on board is restricted. Follow the instructions of each airline.
The radio waves from the product might adversely affect on-board electronic equipment.
Prohibited acts related to mobile phone usage on an airplane might be punished by law.
Follow the instructions of each medical facility for the use of mobile phones on their premises.
Power off the product in a place where the use is prohibited.
The radio waves from the product might affect electronic equipment and electronic medical equipment.
Always keep the product away from your ear when you call hands-free, while sounding the ringtone loudly, or during stand-by.
Also, when you play games, play back videos, music, etc. connecting the earphone/microphone, etc. to the product, adjust the volume adequately.
A loud sound is emitted from the product when calling with the hands-free set.
Even in standby mode, a ringtone or an alarm sound may sound suddenly.
Listening to loud sounds for long hours continuously may cause a disability of the ears such as deafness.
Moreover, too loud a sound makes you barely hear the surrounding sounds and may cause an accident.
If you have a weak heart, set the vibrator or ringtone volume carefully.
A sudden vibration or ringtone sounding when for incoming call astonishes you and it may affect your heart.
If you are wearing any electronic medical equipment, check with the relevant medical electronic equipment manufacturer or vendor whether the operation might be affected by radio waves.
The radio waves from the product might affect electronic medical equipment.
Power off the product near electronic devices or equipment operating on high precision control or weak signals.
The radio waves from the product might interfere with the operation of electronic devices or equipment.
The following are some electronic devices or equipment that you should be careful of:
- Hearing aids, implantable cardiac pacemakers, implantable cardioverter defibrillators, other electronic medical equipment, and other automatically controlled devices or equipment. If you use an implantable cardiac pacemaker, implantable cardioverter defibrillator, or other electronic medical equipment, check with the medical electronic equipment manufacturer or vendor whether the operation can be affected by radio waves.
- Be careful about broken parts or exposed internal parts of the product when the display or the camera lens is broken.
- Touching damaged or exposed parts might cause burns, injury, electric shock, etc.
- If the internal battery leaks or gives off a strange smell, immediately stop using it and remove it from the vicinity of open flames.
- The leaking liquid might ignite, catch fire, explode, etc.
- Be careful not to allow a pet etc. to bite the product.
- Doing so might cause fire, burns, injury, etc. because of ignition, burst, heat, or leaking of the internal battery.

Caution
Be sure to read the following cautions before use.

When using the motion sensor, check the safety around you, hold the product firmly, and do not shake it unnecessarily.
Failure to do so might cause an accident such as injury.
If the display is damaged and when the internal substance etc. leaks out, do not allow it to contact your skin such as your face and hands, clothes, etc.
Doing so might cause injury etc. on your eyes or skin.
If the internal substance gets into your eyes, mouth, etc., or contacts your skin or clothes, immediately rinse with clean water.
In the case of getting into your eyes, mouth, etc., immediately consult a doctor after rinsing.
Do not discard the product together with other garbage.
Doing so might cause fire, burns, injury, etc. Also, it might cause environmental destruction. When the product is no longer used, dispose of it according to a recycling program of your local municipality.
If the substance leaks out from the internal battery, do not allow the fluid to contact with your skin face, hands, clothes, etc.
Doing so might cause injury etc. on your eyes or skin.
If the internal substance gets into your eyes, mouth, etc., or contacts your skin or clothes, immediately rinse with clean water.
In the case of getting into your eyes, mouth, etc., immediately consult a doctor after rinsing.
For using the product in a car, check with the automobile manufacturer or dealer for the effects of radio waves before using.
Depending on the vehicle model, the radio waves from the product may cause the vehicle’s electronic equipment to malfunction. In that case, stop using the product immediately.
If any skin abnormality develops due to the use of the product, immediately stop using the product, and consult a doctor.
Depending on your physical constitution or health, itchiness, a rash, eczema, etc. might develop.
See “Material list” for materials used in each part of the product.
Magnetic components are used in the product’s main camera (top right of the display, top left on back), earpiece/speaker (top center of the display), speaker (bottom left on back), and vibrator (bottom right on back); make sure no metal objects (cutter blade, staple, etc.) are attached to the product.
Attached objects might cause injury, etc.
Do not leave the main unit in the reach of children or persons requiring supervision.
The product uses magnets. If swallowed, there is a risk of choking or serious harm to internal organs.
If the magnet has been swallowed, immediately consult a doctor.
Do not bring the main unit near medical devices.
The product uses magnets; they may affect pacemakers, variable-pressure hydrocephalus shunts, and other medical devices. Do not bring the product near persons using these devices. If you use such a device, consult your doctor before using the product.
Watch the display in an adequately bright place taking a certain distance from it.
Watching in a dark place or closely might reduce visual acuity etc.

Charging equipment

Warning
Be sure to read the following warnings before use.

Do not use the specified charging equipment (sold separately) if the cable is damaged.
Doing so might cause fire, burns, electric shock, etc.
If you hear thunder, do not touch the specified charging equipment (sold separately).
Doing so might cause electric shock etc.
Do not short-circuit the charging terminal while it is connected to an outlet. Do not touch the charging terminal with your hands, fingers, or any part of your body.
Doing so might cause fire, burns, electric shock, etc.
Do not place heavy objects on a cable of the specified charging equipment (sold separately), or do not apply unreasonable force to the cable such as pulling.
Doing so might cause fire, burns, electric shock, etc.
Do not contact metal objects to the specified charging equipment (sold separately) when connecting the plug to or disconnecting it from an outlet.
Doing so might cause fire, burns, electric shock, etc.
Do not connect the voltage converter (such as a travel converter for overseas travel) to the specified charging equipment (sold separately).
Doing so might cause ignition, overheating, electric shock, etc.
Do not put excessive force on the connection part with the specified charging equipment (sold separately) connected to the product.
Doing so might cause fire, burns, injury, electric shock, etc.
Never connect the USB Type-C plug to the product or the specified charging equipment (sold separately) when it is wet.
Although the product has the waterproof property, inserting a USB Type-C plug into the product when it is wet might cause electric shock or short-circuit due to the moisture or foreign substance on the product or USB
Type-C plug, or might cause abnormal overheating, fire damage, fire, burns, or a fault if corrosion occurs.
Do not touch the cable, charging terminals, or power plug of the specified charging equipment (sold separately) with wet hands.
Doing so might cause fire, burns, electric shock, etc.
Use the adapter only on the specified power supply and voltage.
When charging the battery overseas, use an AC adapter that can be used overseas (sold separately).
Using the incorrect power supply and voltage might cause fire, burns, electric shock, etc.
AC adapter (sold separately): 100V AC (Connect to the
AC outlet for internal household use)
AC adapter (sold separately) that can be used overseas: 100V AC to 240V AC (Connected to the AC outlet for internal household use)
Clean dust from the power plug.
Using it with dust adhered might cause fire, burns, electric shock, etc.
Firmly insert the specified charging equipment (sold separately) into an outlet.
Insecure insertion might cause fire, burns, electric shock, etc.
When you disconnect a power plug of the specified charging equipment (sold separately) from an outlet, do not apply excessive force to it such as pulling the cable. Instead, hold the adapter main unit to disconnect.
Pulling the cable of the specified charging equipment (sold separately) might damage the cable causing fire, burns, electric shock, etc.
When plugging/unplugging the specified charging equipment (sold separately) into/from the product, plug/unplug it straight toward the product without applying excessive force such as pulling the cable.
Incorrect plugging/unplugging might cause fire, burns, injury, electric shock, etc.
If the charging terminal is deformed such as being bent, stop using it immediately. Do not use it with the deformation restored.
Doing so might cause fire, burns, injury, etc. due to short-circuit of the charging terminal.
Always remove the power plug from an outlet when not using it.
Keeping it plugged in might cause fire, burns, electric shock, etc.
Immediately remove the power plug from an outlet if liquids such as water (drinking water, sweat, seawater, urine of pet animals, etc.) get adhered.
Failure to do so might cause fire, burns, electric shock, etc. due to short circuits by adhered objects, etc.
Before cleaning, remove the power plug from an outlet.
Failure to do so might cause fire, burns, electric shock, etc.

Caution
Be sure to read the following cautions before use.

Do not touch the specified charging equipment (sold separately) continuously when it is connected to an outlet.
Doing so might cause a burn etc.

SIM card

Caution
Be sure to read the following cautions before use.

Be careful of the cut surface not to hurt your fingers etc. when handling SIM card.
The cut surface may be sharp, and it might cause injury.

Using near medical equipment or in healthcare facilities

Warning
Be sure to read the following warnings before use.

If you wear electronic medical equipment such as an implantable cardiac pacemaker or an implantable cardioverter defibrillator, carry or use the product 15 cm or more away from the implant at all times.
The radio waves from the product might have harmful effects on the operation of the electronic medical equipment.
If you need to use electronic medical equipment other than implantable cardiac pacemakers or implantable cardioverter defibrillators outside medical facilities such as treating at home, consult the relevant medical electronic equipment manufacturer for effects on the equipment by radio waves.
The radio waves from the product might have harmful effects on the operation of the electronic medical equipment.
If there is any chance that the distance between the product and a person closest to you might get shorter than 15 cm such as when you cannot freely move around, set the product not to emit radio wave in advance (Airplane mode, power off, etc.).
A person in close proximity to you might wear electronic medical equipment such as an implantable cardiac pacemaker or an implantable cardioverter defibrillator. The radio waves from the product might have harmful effects on the operation of the electronic medical equipment.
Follow the instructions given by the respective medical facility regarding use of the product on their premises.
The radio waves from the product might have harmful effects on the operation of the electronic medical equipment.

Material list

Main unit

Part	Material	Surface treatment
Exterior case (top part, bottom part, side part)	Nylon resin (with glass
fiber)	Coating
Exterior case (Volume key/ Zoom key)	Polycarbonate resin	Coating

treatment

Transparent plate (Camera lens)| Hardened glass| AFP

treatment + AR

treatment

SUS plate| ―

Handling precautions

These precautions are provided to prevent the product from damage and ensure that performance can be fully demonstrated. Thoroughly read these precautions to ensure correct use. For more details, refer to (Full instruction manual)” (Japanese).

Precautions common to the main unit, internal battery, charging equipment, SIM card, peripheral devices

Do not apply excessive force to the product during use. Be sure not to put the product into a tightly packed bag or place a heavy object on the product in a bag. Sitting on the product in your pocket might damage the display or internal circuit board or cause a malfunction. Keeping an external device connected to the USB Type-C port or headset jack might cause damage to the connector or a malfunction. Such damage and malfunction are not covered by the warranty, even if there is no external damage.
To ensure the waterproof properties (equivalent to IPX5 and IPX8) of the product, use the cover of the microSD memory card/SIM card slot tightly closed. Note that the waterproof property is not guaranteed in every usage condition. Do not allow water to get inside the product or splash water on the specified charging equipment (sold separately) or optional accessories. Do not open or close the cover of the microSD memory card/SIM card slot in the rain or with water droplets on the surface of the product. Doing so might cause water intrusion resulting in internal corrosion.
Malfunctions determined to be caused by water intrusion are not covered by the warranty.
Waterproof/dustproof performance might not be maintained if the product has an outward abnormality such as damage or deformation. In that case, make an inquiry to the contact on the back cover of (Full Instruction Manual)(Japanese).
For the following products, do not use them in extremely hot, cold, or humid places. (Use within an ambient temperature range of 5℃ to 35℃ and humidity range of 35% to 85%. However, temporary use at an ambient temperature range of 36℃ to 40℃ and humidity range of 86% to 90 % is allowed.)
- Main unit
- SIM card (attached to the main unit)
For the following products, do not use them in extremely hot, cold, or humid places. (Use within an ambient temperature range of 5℃ to 35℃ and humidity range of 35% to 85%.)
- Charging equipment
- Peripheral devices
Do not use in places subject to lots of dust or vibration. Doing so might cause a malfunction.
Clean the USB Type-C port and headset jack with dry cotton swabs etc. every now and then. Soiled terminals might cause a poor connection. Do not exert strong force to clean the USB Type-C port and headset jack to prevent deformation.
Clean the product with a soft dry cloth (e.g. wiping cloth for eyeglasses). Forceful rubbing with a dry cloth might scratch the display. The display might be stained if a splash or smear is left attached to the surface. Wiping the product using alcohol, thinner, benzene, detergent, glass cleaner, etc. might erase the printing on the exterior case or cause a malfunction.
Use as far away as possible from landline phones, TVs, and radios. Use of the product nearby might affect them.
The product might become warm while talking, charging, or during other operations, depending on the situation, but this is not abnormal.
Do not place near corrosive chemicals or in places where corrosive gas is generated. Doing so might cause a malfunction.
Do not go outside when you can hear thunder. Doing so might risk lightning strikes and electric shock.
Be sure to use only the specified peripheral devices. The use of other peripheral devices might cause a malfunction.
Do not put the product in a cooking apparatus such as a microwave oven or a pressure vessel. Doing so might cause a malfunction.
The customer is not allowed to disassemble, modify, or repair the product. Doing so might cause a malfunction. Modification of the product is in violation of the Radio Law and Telecommunications Business Act.
Do not allow a part of your body such as a finger or conductive foreign objects (metal fragments, pencil leads, etc.) to come into contact with or to enter the USB Type-C port or headset jack. Doing so might cause a malfunction.
In the event that the product gets wet while charging, immediately disconnect the plug of the specified charging equipment (sold separately).
Do not use the product while driving an automobile or motorized bicycle, riding a bicycle, or walking. Use of a mobile phone while driving a car or motorbike is prohibited by law. The use of a mobile phone while riding a bicycle might be punishable by some regulations.
Using or charging the product in a bag or when it is covered with bedding might cause a malfunction.
When using the specified charging equipment (sold separately) or an external device, insert/remove the connector straight to/from the terminal. Make sure the orientation of the connector is correct. Unless it is correct, it might cause a malfunction.
Do not expose the camera lens to direct sunlight for an extended period. Doing so might cause a malfunction.
Do not use, store, and leave the product in places subject to direct sunlight (e.g. in automobiles), places that get hot, places that get extremely cold, and in humid or dusty places. Doing so might cause a malfunction.
Do not place the product on an unstable or inclined platform. Be careful especially while charging or when the vibrator is set. The product might fall and cause a malfunction etc.
Do not exceed the rating of the outlet or wiring device when charging the product, for example, by starburst connection, etc.

Main unit

Since the battery is built into the product, you cannot replace it yourself. For replacing the battery, contact (For inquiries) on (Full Instruction Manual)” (Japanese).
Do not forcefully press, tap, or intentionally subject the display to strong impact. Doing so might cause scratching or damage.
Do not forcefully press the keys or display the surface with your fingernails or hard objects. Doing so might cause scratching or damage to the keys or display.
Do not use a remodeled product. The use of a modified device violates the Radio Law and Telecommunications Business Act. The product is compliant with rules on the technical standard conformance of specified wireless equipment based on the Radio Law/Telecommunications Business Act, and as proof of it, the “Technical Compliance Mark ” can be checked with the product. Checking procedure: In the Home screen, slide the screen up → [Settings] → [About phone] → [Certificates] If modifications to the internal components of the product are made, the certification of conformity with the technical standard conformance, etc. becomes invalid. Do not use the product with the certification invalid, as it is a violation of the Radio Law and Telecommunications Business Act.
Take care not to place magnetized items such as magnetic cards, speakers, and TV sets near the product, as it might cause a malfunction. Putting a strong magnetism close to the product might cause a false operation.
Do not bring magnetized cards such as cash cards, credit cards, and prepaid cards closer to the product. It might cause a loss of the recorded data.
When you put the product in your pocket or bag, take care that the display does not come in contact with metal objects or other hard objects, as it might cause a scratch or damage. Take care with using a strap whose member is a hard material such as metal because it can touch the display and may cause scratch or damage.
When suddenly brought into a warm place from a cold place, or when used in a humid location or in a place where the temperature suddenly changes (e.g. near the air discharge port of an air conditioner), water droplets (i.e. condensation) may be formed inside of the product. Note that when used under such conditions, the humidity might cause corrosion or a malfunction.
While writing or reading data to or from a microSD memory card, do not subject the product to vibration or impact, or turn off the power. Doing so might cause a loss of data or a malfunction.
Do not cover the proximity/light sensor with your finger or put a sticker on it. Doing so might hinder the proximity/light sensor from detecting the ambient brightness and functioning correctly.
Do not put a sticker, etc. on the proximity/light sensor. Doing so might cause a malfunction on the sensor and make the display always turn off while receiving a call or during a call.
Usually use the product with the cover of the microSD memory card/SIM card slot firmly closed. If the cover is open, dirt or water might get inside and cause a malfunction.
Do not allow liquids, metal, and other foreign objects to get inside the USB Type-C port, headset jack, microSD memory card/SIM card slot, earpiece/speaker, mouthpiece/ microphone, speaker, second microphone, etc. Doing so might cause a malfunction.
Do not give a strong impact on the product such as dropping, throwing, or stomping. Doing so might cause a malfunction.
Do not put the product directly on sand at a beach etc. Sand or other small particles might get inside the earpiece/speaker, mouthpiece/microphone, speaker, or second microphone causing the volume to drop. If sand gets inside the product, it might cause a malfunction.
To prevent possible hearing damage, do not listen at high volume levels for long periods.
This mark is displayed when the surface temperature of the product rises during use. When the mark is displayed, there is a risk of burns if you continue using the product while holding it in your hands. In this case, please refrain from holding it in your hands.

Internal battery
(The internal battery of the product is a lithium-ion battery) The internal battery is not fully charged at the time of purchase. Charge the internal battery before using the product. Charge the internal battery if you have not used the product for a long time.

For more notes on the display, etc., refer to the full instruction manual) (Japanese).

Notes on waterproof and dustproof properties

The product has a waterproof property equivalent to JIS waterproof grade (JIS C 0920) IPX51 and IPX82, as well as a dustproof property equivalent to JIS dustproof grade IP6X*3 on the condition that the cover of microSD memory card/SIM card slot is securely attached (based on in-house testing). Before using the product, thoroughly read “Important items to remember before use” to ensure correct use. Failure to follow the contents described in the sections might cause intrusion of water, sand or other foreign material, resulting in overheating, ignition, electric shock, injury or a malfunction.

IPX5 equivalent means that the product will maintain its operability as a phone even if it is sprayed with water from a 6.3 mm diameter nozzle at a distance of about 3 meters for more than 3 minutes at a rate of about 12.5 liters per minute from any direction.
IPX8 equivalent means that the product will maintain its operability as a phone with no water getting inside the main unit even if it is gently submerged in a tank of still tap water at room temperature to a depth of 1.5 meter for about 30 minutes.
IP6X equivalent means that the product will securely maintain its function of no grit and dust getting inside the main unit even after it has been placed in an apparatus with grit and dust of diameters of 75 μm or less and shaken for 8 hours.

Since the operation of the product on each usage scene was confirmed based on the above assumption, proper operation of the product in every possible condition during actual use is not guaranteed. Malfunctions determined to be caused by mishandling by the customer are not covered by the warranty.

Important items to remember before use

Make sure that the cover of the microSD memory card/SIM card slot is firmly closed. Waterproofness/dustproofness is only effective when the cover is securely closed.
Do not open or close the cover of the microSD memory card/SIM card slot if the product or your hands are wet.
Do not sink the product in liquids other than tap water (seawater, pool water, water of hot spring, water with soap, detergent or bath salt contained, alcohol, juice, seasonings, etc.) or do not splash such liquid to the product. Also, do not use in a place where the urine of a pet animal is splashed. If it is splashed on the product, immediately wash the product with tap water.
Do not put the product directly on sand at a beach etc. Sand or other small particles might get inside the earpiece/speaker, mouthpiece/microphone, speaker, or second microphone causing the volume to drop. If sand gets inside of the main unit, it might cause overheating or a malfunction.
Do not use the product underwater.
Do not leave the product in a humid place such as a bathroom or kitchen for an extended period of time.
Even after draining, water might remain on the product. Although you can use the product, do not place it near things that must not get wet. Also, take care not to wet your clothes, bag, etc.
Drain water if it becomes temporarily hard to hear the sound due to water remaining in the earpiece/speaker, mouthpiece/ microphone, speaker, or second microphone.
Do not spray the product with high-pressure water or submerge it in water for extended periods of time, as the product is not designed to withstand high water pressure.
Do not wash the product in a washing machine or ultrasound bath.
Do not immerse the product into a bathtub. The product is not resistant to high temperatures.
Extreme changes in temperature generate condensation causing a malfunction. Wait until the main unit reaches room temperature before you bring the product from a cold place into a warm bathroom.
The product does not float on water.

For more details, refer to “(Full instruction manual)” (Japanese).

Precautions on charging
The optional accessories are not waterproof. Check the following before and after charging.

Never charge the battery if the product is wet. Doing so might cause fire, burns, injury, electric shock, etc.
Check that the product is not wet. If you are charging the battery just after the product gets wet, drain the water well and wipe the remaining water off with a clean dry cloth.
Do not touch the specified charging equipment (sold separately) with wet hands. Doing so might cause an electric shock.
Do not splash water over the specified charging equipment (sold separately) when using them. Do not use them near water such as in a bathroom, shower room, kitchen, or washroom. Doing so might cause fire, burns, electric shock, or malfunction. Do not bring them into a bathroom etc. even if you do not charge the product with them. Doing so might cause fire, burns, electric shock, or malfunction.

Draining water when the product gets wet

Drain the following parts:
Earpiece/speaker, Mouthpiece/microphone, Speaker, USB Type-C port, Second microphone, Headset jack, Power key/ Fingerprint sensor, Volume key/Zoom key, the cover of microSD memory card/SIM card slot, Camera ring (peripheral part of the main camera)

If water remains, clothes or bags might get wet or the sound might be barely heard. Drain in the following steps.

Wipe off water that is remaining on the product with a dry cloth, etc.
Hold the product firmly and shake it approximately 20 times, then turn it upside down and shake it 20 times again
- When shaking the product, check the safety around you and hold it firmly enough not to drop it.
If water flows out from the inside of the product, wipe it off with a dry cloth etc.
- Face the product downward and push it on a cloth to wipe off the water.
- Turn the upside down and wipe off the water.
Place a dry towel or cloth under the product and leave it for a couple of hours at room temperature to dry
- If the product is not dried enough, you can barely hear the sound. Leave the product enough time to dry before use.

Notes on using Bluetooth®/wireless LAN (Wi-Fi®) functions

The Bluetooth® and wireless LAN (Wi-Fi®) functions of the product conform to Japanese domestic standards and FCC standards and have been certified.
Use of Bluetooth® function and Wireless LAN (Wi-Fi®) function may be restricted in some countries/regions. Before using the product overseas, check the relevant laws and regulations of the country/region you visit.
The 2.4 GHz band used by wireless LAN (Wi-Fi®) and Bluetooth® devices is shared by various other devices. For this reason, the communication speed and connectable range may be decreased, or disconnection may occur, due to interference from other devices.
Do not use the product in places where electromagnetic waves are generated or near electric products, AV and OA equipment, or other magnetized devices.
Subjecting the product to magnetic or electrical noise may increase noise and prevent it from performing communications (The product is particularly susceptible to noise when it is used near a microwave oven).
Using the product near a TV, radio, or similar appliance may cause reception interference and disrupt TV images.
The search might not be successful if there are multiple wireless LAN (Wi-Fi®) access points near the product or if the same channel is being used.
The use of mobile phones on board is restricted. Follow the instructions of each airline.
The communication speed and connectable range vary depending on the distance between communication devices, obstacles, and the devices used.

2.4 GHz frequency band precautions
The frequencies used by the Bluetooth® and/or wireless LAN (Wi-Fi®) function of the product are in the 2.4 GHz band. In this frequency band, other similar wireless stations, in-plant wireless stations for mobile unit identification that require a license to use, such as factory production lines, specific small power wireless stations that do not require licenses, amateur wireless stations (collectively called “other wireless stations” from here on) are operated in addition to home electrical appliances such as microwave ovens, devices for industrial, scientific and medical devices.

Before using the product, make sure that “other wireless stations” are not in operation nearby.
In the event that instances of radio wave interference have occurred between the product and “other wireless stations”, immediately either relocate the product or stop the operation of the device (stop the emission of radio waves).
If you are unclear on any points or are troubled by anything, contact “(For inquiries)” on “(Full Instruction Manual)” (Japanese).
- The connections between the product and all other Bluetooth® and wireless LAN (Wi-Fi®) devices have not been confirmed. Therefore, connections with all Bluetooth® and wireless LAN (Wi-Fi®) devices are not guaranteed.
- This product supports security features for wireless communications that are compliant with the Bluetooth® and wireless LAN (Wi-Fi®) standard specifications, but the security may not be sufficient depending on the usage environment and configuration. Be careful when making data communication using Bluetooth® or wireless LAN (Wi-Fi®) function.
- Wireless LAN (Wi-Fi®) has the advantage that it can be freely connected anywhere within the radio wave range, as it uses radio waves for exchanging information. At the same time, there is a risk that a malicious third party may obtain unauthorized access if security settings have not been configured. You are recommended to configure security settings before using wireless LAN (Wi-Fi®) at your decision and responsibility.
- The Company assumes no responsibility for leakage of data or information that may occur during Bluetooth®/wireless LAN (Wi-Fi®) communication.
- Since Bluetooth® and wireless LAN (Wi-Fi®) functions use the same frequency band, using both functions at the same may cause radio wave interference resulting in decreased communication speed or disconnection from the network. If the connection fails, stop using either of the Bluetooth® and wireless LAN (Wi-Fi®) functions.

Bluetooth® and wireless LAN (Wi-Fi®) functions of the product use frequencies in the 2.4 GHz band.

Bluetooth® function: 2.4FH4/XX8
The product uses the 2.4 GHz band. FH4 uses FH-SS as the modulation scheme. The interference distance is about 40 m or less. XX8 uses another modulation scheme. The interference distance is about 80 m or less.
Wireless LAN (Wi-Fi®) function: 2.4DS/OF4
The product uses the 2.4 GHz band. DS-SS and OFDM are used as the modulation schemes. The interference distance is about 40 m or less.
- This means that all bandwidths of the 2.4 GHz band can be used, and that band of mobile unit identification devices can be avoided.
Available channels differ depending on the country/region.
For use in an airplane, check with the airline company in advance.

5 GHz frequency band precautions

The Wireless LAN (Wi-Fi®) function of the product uses a 5 GHz band.
Using a 5.2/5.3-GHz-band wireless LAN outdoors is prohibited by law (except when communicating with an access point of a 5.2-GHz high-power data communication system or relay station).

The channels used on the product are as follows.

W52 (5.2 GHz band/36, 40, 44, 48 ch)
W53 (5.3 GHz band/52, 56, 60, 64 ch)
W56 (5.6 GHz band/100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140, 144 ch)

Security codes/PIN code

Security codes

The product has various security codes that you can use.
The available security codes are as follows. Do not forget the various security codes that are set as they are necessary for various operations and contracts.
Make sure to change the security codes from the initial values to your own numbers.

Security code

Initial value
A four-digit number is chosen by the customer and noted on the application form.

PIN code
To prevent unauthorized use of the SIM card by a third party, you can set the product to require PIN code entry every time the power is turned on. You also need to enter a PIN code when setting whether the PIN code entry is required. If the PIN code is incorrectly entered three times consecutively, the PIN code will be locked. You can unlock the PIN code using the PUK code.

Entering the PIN code is not required by default state. In “SIM card lock”, however, you can change the setting requiring to entering a PIN code. Note that setting up “SIM card lock” requires the entry of a PIN code.
When an entry of a security code is required for making settings, change the initial value of the security code to your own number and then use it.
PIN code is set to “1234” by default state. In “Change SIM PIN”, however, you can change the PIN code to any four- to eight-digit number as necessary.
The PIN code is not reset even if you execute “Erase all data (factory reset)”.

PUK code
In case the PIN code is locked, you can unlock it by entering the PUK code.

PUK code is an eight-digit number given at the time of purchase and is printed on the back side of the plastic card on which your SIM card is attached. When using eSIM, refer to au homepage for details. (https://www.au.com/support/service/mobile/procedure/id/pin-code/) (Japanese)
After entering the PUK code, you need to set a new PIN code.
If the PUK code is incorrectly entered ten times consecutively, contact “(For inquiries)” on “(Full Instruction Manual)” (Japanese).

Notes on data communication charge

Since a constant Internet connection is possible with the product, data communication may be performed automatically by some apps, resulting in high data communication charges. Therefore, subscription to a data communication charge discount service or flat late plan is recommended.
To browse homepages, download apps, communicate using apps, send/receive e-mails and configure various settings on the product, connection to the Internet is required and data communication charge applies.

Notes on Call Charges
When you end a call, make sure to disconnect the call. If you forget to disconnect, the call charges may be higher.

Mobile Phone Etiquette

Use of the product is not allowed in the following places!

Do not listen to music or watch videos, etc. while driving a car or motorbike, or riding a bicycle. The use of mobile phones while driving a car or motorbike is prohibited by law (The use of mobile phones while riding a bicycle may also be punishable by law). In addition, stay alert to the traffic around you even when walking. Surrounding sounds may not be heard clearly, and gazing at the screen might distract your attention causing a traffic accident. Be especially careful at railroad crossings, station platforms, and pedestrian crossings.
The use of mobile phones on board is restricted. Follow the instructions of each airline.

After-sales service

When asking for a repair
For repair, make an inquiry to the Repair and Delivery Support Center.

During the warranty period| Repairs will be done based on the terms of services of the free-of-charge repair warranty.
---|---
Outside the warranty period| We shall repair the product for a charge as requested by the customer if repair renders it usable.

The warranty period is one year from the date you purchased the product.
Before handing in the product for repair, make a backup of the contents of the memory since they may disappear during repair. Note that the Company shall not be liable for any damages and loss of income should the contents of memory be altered or lost.
Recycled parts that meet the Company’s quality standards are sometimes used for repair.
Your old terminal collected by the replacement mobile phone delivery service is serviced for reuse and recycled as a replacement terminal. Also, parts replaced through after-sales service are collected and recycled by the Company. They cannot be returned to customers.
The product that is processed, remodeled, analyzed (including by modifying or analyzing the software (including by rooting, etc.), reverse engineering, decompiling, reverse assembling), or repaired by an unauthorized repair office is not covered by the warranty and repair may be refused.
The battery built into the main unit is not covered by a free-of-charge repair warranty, as it is a consumable part.

Performance parts for repair
The Company retains performance parts for repair of the main unit and its peripherals for four years after discontinuation of production. “Performance parts for repair” refers to parts required for maintaining the functions of the product.

Provisions for free-of-charge repair
Please notify us of the production number (IMEI number) for repair requests. The production number (IMEI number) can be checked on the product’s main unit, sticker on the outer packaging box, etc.
During the warranty period, we will repair the product free of charge for the malfunction under the condition that it is used correctly in line with the directions given in the instruction manual.
Even if the warranty period has not expired, a fee will be charged for repair under the following circumstances. (or, repair may not be possible).
The product has not been used correctly in line with the directions given in the instruction manual.
The malfunction or damage is due to unauthorized repair or modification of the product.
The product has been repaired other than at our specified repair offices.
The malfunction or damage is due to negligence in use or handling, or due to an accident. There are signs of the product having been dropped, wet, exposed to humidity, etc.
The malfunction or damage is due to natural disasters (earthquakes, storm or flood damage, etc.), fire, salt damage, abnormal voltage, etc.
Repair may not be possible depending on the degree of damage.
The Company shall have no liability for any damage or lost income resulting from the malfunction of the product.
The Company shall not bear any responsibility for accidents resulting from the use of the product having been connected to unspecified devices.
Do not accept requests for service calls to the owner’s home, place of business, etc.
his warranty is valid only in Japan.
- This warranty guarantees repair free of charge during the period and under the conditions specified on this warranty card. Thus this warranty does not limit the legal rights of the owner with respect to the issuer of this warranty card (the guarantor) or any other business person or enterprise.

Repair and Delivery Support with Cloud
An after-sales service membership program on a monthly basis called “Repair and Delivery Support with Cloud” is available for using your au/UQ mobile terminal for a long time without worries. This service expands coverage for many troubles including malfunction, theft, and loss.

For monthly charges and details of the service, refer to au/UQ mobile homepage.

For au users:
(https://www.au.com/mobile/service/kosho-funshitsu-cloud/) (Japanese)
For UQ mobile users:
(https://www.uqwimax.jp/mobile/plan/option/repair-cloud/) (Japanese)
- The contents of services are subject to change without notice.

SIM card
The SIM card is lent to you by your carrier. In case of loss or damage, the card will be replaced at your expense. When a malfunction is suspected, or in case of theft or loss, contact “(For inquiries)” on “(Full Instruction Manual)” (Japanese).

Specific Absorption Rate (SAR) of mobile phones

This model SOG11 mobile phone complies with Japanese technical regulations and international guidelines regarding exposure to radio waves.

This mobile phone was designed in observance of Japanese technical regulations regarding exposure to radio waves*1 and limits to exposure to radio waves recommended by a set of equivalent international guidelines. This set of international guidelines was set out by the International Commission on Non- Ionizing Radiation Protection (ICNIRP), which is in collaboration with the World Health Organization (WHO), and the permissible limits include a substantial safety margin designed to assure the safety of all persons, regardless of age and health condition.

The Japanese technical regulations and international guidelines define the limits using a unit of measurement known as the Specific Absorption Rate (SAR), which represents the average amount of radio frequency energy absorbed by the human. The SAR limit for mobile phones is 2.0 W/kg. The highest SAR value for this mobile phone when tested for use near the head is 1.474 W/kg2 and when worn on the body is 1.214 W/kg2. There may be slight differences between the SAR levels for each product, but they all satisfy the limit. This is due to automatic changes to the power level of the device to ensure it only uses the minimum required to reach the network. Therefore in general, the closer you are to a base station, the lower the power output of the device. This mobile phone can be used in positions other than against your head.

Please keep the mobile phone farther than 1.5 cm away from your body by using such as a carrying case or a wearable accessory without including any metals. By doing this, this mobile phone complies with Japanese technical regulations and international guidelines regarding exposure to radio waves. The World Health Organization has stated that “a large number of studies have been performed over the last two decades to assess whether mobile phones pose a potential health risk. To date, no adverse health effects have been established as being caused by mobile phone use.”

Technical regulations are defined by the Ministerial Ordinance Related to Radio Law (Article 14-2 of Radio Equipment Regulations).
Including other radio systems that can be simultaneously used.

Please refer to the WHO website if you would like more detailed information.
(https://www.who.int/news-room/fact-sheets/detail/electromagnetic-fields-and- public-health-mobile-phones)
Please refer to the websites listed below if you would like to know more detailed information regarding SAR.

Ministry of Internal Affairs and Communications website:
(https://www.tele.soumu.go.jp/e/sys/ele/index.htm)
Association of Radio Industries and Businesses website:
(https://www.arib-emf.org/01denpa/denpa02-02.html) (Japanese)
au homepage:
(https://www.au.com/english/)
Support page of Xperia’s official website:
(https://xperia.sony.jp/product/SAR/) (Japanese)

Radio Frequency (RF) exposure and Specific Absorption Rate (SAR)
When your phone or Bluetooth® handsfree is turned on, it emits low levels of radio frequency energy. International safety guidelines have been developed through periodic and thorough evaluation of scientific studies. These guidelines establish permitted levels of radio wave exposure. The guidelines include a safety margin designed to assure the safety of all persons and to account for any variations in measurements.

Specific Absorption Rate (SAR) is used to measure radio frequency energy absorbed by the body when using a mobile phone. The SAR value is determined at the highest certified power level in laboratory conditions, but because the phone is designed to use the minimum power necessary to access the chosen network, the actual SAR level can be well below this value. There is no proof of a difference in safety based on the difference in SAR value.

Products with radio transmitters sold in the US must be certified by the Federal Communications Commission (FCC). When required, tests are performed when the phone is placed at the ear and when worn on the body. For body-worn operation, the phone has been tested when positioned a minimum of 10 mm from the body without any metal parts in the vicinity of the phone or when properly used with an appropriate Sony Corporation accessory and worn on the body. Use of the phone other than as tested may impact SAR and result in non-compliance with such RF exposure limits. For devices that include “WiFi hotspot” functionality, body-worn SAR measurements for the operation of the device operating in WiFi hotspot mode were taken using a separation distance of 10 mm. The use of third-party accessories may result in different SAR levels than those reported.

For more information about SAR and radio frequency exposure go to (https://xperia.sony.jp/product/SAR/) (Japanese).

United States
THIS PHONE MODEL HAS BEEN CERTIFIED IN COMPLIANCE WITH THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.

This mobile phone model SOG11 has been designed to comply with applicable safety requirements for exposure to radio waves. Your wireless phone is a radio transmitter and receiver. It is designed to not exceed the limits* of exposure to radio frequency (RF) energy set by governmental authorities. These limits establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by international scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a safety margin designed to assure the safety of all individuals, regardless of age and health.

The radio wave exposure guidelines employ a unit of measurement known as the Specific Absorption Rate (SAR). Tests for SAR are conducted using standardized methods with the phone transmitting at its highest certified power level in all used frequency bands. While there may be differences between the SAR levels of various phone models, they are all designed to meet the relevant guidelines for exposure to radio waves. The highest SAR value as reported to the authorities for this phone model when tested for use by the ear is 0.49 W/kg, when worn on the body is 0.57 W/kg, and when WiFi hotspot mode is 0.57 W/kg. For body-worn operation, the phone has been tested when positioned a minimum of 10 mm from the body without any metal parts in the vicinity of the phone or when properly used with an appropriate accessory and worn on the body. For devices that include “WiFi hotspot” functionality, SAR measurements for the device operating in WiFi hotspot mode were taken using a separation distance of 10 mm. The use of third-party accessories may result in different SAR levels than those reported.

Before a phone model is available for sale to the public in the US, it must be tested and certified by the Federal Communications Commission (FCC) that it does not exceed the limit established by the government-adopted requirement for safe exposure*. The tests are performed in positions and locations (i.e., by the ear and worn on the body) as required by the FCC for each model. The FCC has granted Equipment Authorization for this phone model with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines. While there may be differences between the SAR levels of various phones, all mobile phones granted an FCC equipment authorization meet the government requirement for safe exposure. SAR information on this phone model is on file at the FCC and can be found under the Display Grant section of (https://www.fcc.gov/oet/ea/fccid) after searching FCC ID PY7-38431P. Additional SAR-related information can also be found on the Mobile and Wireless Forum at (https://www.mwfai.org/).
In the United States, the SAR limit for mobile phones used by the public is 1.6 watts/kilogram (W/kg) averaging over one gram of tissue. The standard incorporates a margin of safety to give additional protection for the public and to account for any variations in measurements.
This paragraph is only applicable to authorities and customers in the United States.

Europe
This mobile phone model SOG11 has been designed to comply with applicable safety requirements for exposure to radio waves. These requirements are based on scientific guidelines that include safety margins designed to assure the safety of all persons, regardless of age and health.

The radio wave exposure guidelines employ a unit of measurement known as the Specific Absorption Rate or SAR. Tests for SAR are conducted using standardized methods with the phone transmitting at its highest certified power level in all used frequency bands. While there may be differences between the SAR levels of various phone models, they are all designed to meet the relevant guidelines for exposure to radio waves. SAR data information for residents in countries/regions that have adopted the SAR limit recommended by the International Commission on Non-Ionizing Radiation Protection (ICNIRP), which is 2 W/kg averaged over ten (10) gram of tissue (for example European Union, Japan, Brazil and New Zealand):

For body-worn operation, this phone has been tested and meets RF exposure guidelines when used with an accessory that contains no metal and that positions the handset a minimum of 5 mm from the body. Use of other accessories may not ensure compliance with RF exposure guidelines.
The highest SAR value for this model phone tested by Sony for use at the ear is 0.40 W/kg (10g).
In the case where the phone is worn on the body, the highest tested SAR value is 1.02 W/kg (10g).

FCC Statement

FCC Statement for the USA

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operation.

Any change or modification not expressly approved by Sony may void the user’s authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Foreign Exchange and Foreign Trade Act

The products may be subject to the application of the Foreign Exchange and Foreign Trade Act and other related laws and regulations in Japan.
In addition, the Export Administration Regulations (EAR) of the United States may be applicable.
In cases of exporting or reexporting the products, customers are requested to follow the necessary procedures at their own responsibility and cost.
Please contact the Ministry of Economy, Trade and Industry of Japan or the Department of Commerce of the United States for details about procedures.

Intellectual property rights

Trademarks

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sony Group Corporation and their subsidiaries is under license.
Wi-Fi® is a trademark or registered trademark of Wi-Fi Alliance®.
The microSD logo, microSDHC logo, and microSDXC logo are trademarks of SD-3C, LLC.
USB Type-C™ is a trademark of USB Implementers Forum.
is a registered trademark of FeliCa Networks, Inc.
The product is licensed under the MPEG-4 visual and AVC patent portfolio license for the personal and non-commercial use of a consumer for (i) encoding video in compliance with the MPEG-4 visual standard (“MPEG-4 video”) or the AVC standard (“AVC video”) and/or (ii) decoding MPEG-4 or AVC video that was encoded by a consumer engaged in a personal and non-commercial activity and/or was obtained from a video provider licensed by MPEG LA to provide MPEG-4 and/or AVC video. No license is granted or shall be implied for any other use. Additional information including that relating to promotional, internal, and commercial uses and licensing may be obtained by MPEG LA, LLC. (See https://www.mpegla.com). MPEG Layer-3 audio decoding technology licensed from Fraunhofer IIS and Thomson.
The software installed on the product or part of it may not be altered, translated/adapted, reverse-engineered, decompiled, or reverse-assembled and any such actions are prohibited.
“SONY”, or product names, service names, and logo marks used in this manual are registered trademarks or trademarks of Sony Group Corporation or its affiliated companies. All other product names, service names, company names, and logo marks are trademarks, registered trademarks, or titles of respective companies.
FeliCa is a contactless IC card technology developed by Sony Corporation.
In context, TM and ® marks may be omitted.
Any rights not expressly granted herein are reserved. All other trademarks are the property of their respective owners.

au Support

App/Website

My au app
You can check your fee, points, and contract details and do various procedures.
- For Povo users, check above with the Povo 2.0/Povo 1.0 app.

http://kddi-l.jp/mFH (Japanese)

au Support (web)
Provides various support information useful for solving your problem.
http://kddi-l.jp/Gf9 (Japanese)

Message

Consult us anytime/anywhere simply by chat!
AI answers you soon all day and our advisor guides you in detail.

http://kddi-l.jp/Bz6 (Japanese)

UQ mobile Support

App/Website

My UQ mobile (app)
You can check your remaining data, billing, and subscription of services. You can also switch communication mode by a simple operation.

http://kddi-l.jp/FJ7 (Japanese)

UQ mobile Support (web)
Provides various support information useful for solving your problem.

http://kddi-l.jp/jQX (Japanese)

Chat

Consult us anytime/anywhere simply by chat!
AI answers you soon all day and our advisor guides you in detail.

http://kddi-l.jp/j9z (Japanese)

Repair and Delivery Support Center
(Service for members of Repair and Delivery Support/Repair and Delivery Support with Cloud)

For repair or replacement cell phone delivery service (Toll-free)

Business hours: 9:00 to 20:00 (7 days a week)
From au mobile phones/UQ mobile phones/general subscriber phones
- 0120-925-919

Mobile phone and PHS operators collect and recycle unused telephones, batteries, and battery chargers at stores bearing the logo regardless of brand and manufacturer to protect the environment and reuse valuable resources.

Manufactured by: Sony Corporation.