IntelliTouch On-Hold Plus OHP-9000 IP Dual Audio Player User Manual

IntelliTouch On-Hold Plus OHP-9000 IP Dual Audio Player

Introduction

Thank You For Choosing IntelliTouch, Powered by Cloudstream

We hope you will get much enjoyment from your Dual Zone Media Player. Please read the entire contents of this manual. It is filled with reference information that will allow you to get the most from your new media player. The Intelli- Touch player is powered by Cloudstream Media. If you have any questions, please go to www.cloudstream.com or call 888-825-2920.

Your Total Satisfaction – IntelliTouch Job #1
Congratulations on your purchase of the IntelliTouch Dual Zone Media Player. We are committed to making sure your experience is problem free.

If you experience any difficulty and/or have any questions regarding your player that are not addressed in this manual, please feel free to contact the Cloudstream

• Technical Support Team,
• toll-free, at 800-839-7277

(between the hours of 8:30 AM and 5 PM pacific time.)

Our Support Team aims to offer quick, comprehensive and thorough technical support to all our users. Before you call, please make sure you have your Intelli- Touch unit model number and serial number on hand.

Important Safety Instructions

Please take the time to follow the instructions in this manual carefully. It will help you set up and operate your system properly and enjoy all of the advanced features. Please save this manual for future reference.

WARNING: To reduce the risk of fire or electrical shock, do not expose the product to rain or moisture. Avoid prolonged exposure to direct sunlight.

WARNING: Liquids can cause a failure and/or a fire hazard. The unit should not be exposed to liquid dripping or splashing. Avoid placing objects filled with liquids, such as coffee cups, soda cans or vases on the unit. As with any electronic product, use care not to spill liquids into any part of the system.

WARNING : No open flame sources, such as lighted candles, should be placed on the unit.

Note : The product label is located on the bottom of the product. This product is intended to be used only with the power supply provided. Using another power supply can cause damage to the unit. This product is intended for indoor use. If used outdoors, care should be exercised in placing the product in an area that is well-sheltered from the outdoor environment.

Safety Instructions

• Read instructions before using this product.
• Keep these instructions for future reference.
• Heed all warnings on the product and in the manual.
• Follow all instructions.
• Do not use this unit near water or moisture. Do not use this product near a bathtub, washbowl, kitchen sink, laundry tub, in wet basement, near a swimming pool, or anywhere else where water or moisture is present.
• Clean only with a dry cloth and as directed by IntelliTouch. Unplug this product from the power supply before cleaning.
• Avoid prolonged exposure to direct sunlight or heat.
• Do not install near any heat sources, such as radiators, heat registers, stoves or other units (including amplifiers) that produce excess heat.
• Only use attachments/accessories specified by the manufacturer.
• Unplug this unit during lightning storms or when unused for long periods of time – to prevent possible damage to this product.
• Refer all servicing to qualified service personnel. Servicing is required when the unit has been damaged in any way such as the power supply cord or plug is damaged; liquid has been spilled or objects have fallen into the unit; the unit has been exposed to rain or moisture, does not operate normally, or has been dropped. Do not attempt to service this product yourself.
• Opening or removing covers may expose you to dangerous voltages or other hazards.
• To prevent risk of fire or electric shock, avoid overloading wall outlets, extension cords, or integral convenience receptacles
• Do not let objects or liquids enter the product as they may touch dangerous voltage points or short-out parts that could result in a fire or electric shock.
• Use proper power sources – Plug the product into a proper power source, as described in this manual or as marked on the product.

Product Support

• Visit: intellitouch.com
• Support Phone – 800-839-7277

Player Description
The 9000-IP series dual zone player can function as a music on-hold player or a streaming background business music player or both simultaneously. The player has two outputs/zones. Zone 1 is for message-on-hold and Zone 2 is for streaming background business music and in-store broadcasting.
Content on Zone 1 can be updated in one of 3 ways:

• Internet Connection (via Ethernet or Wi-Fi)
• USB Flash Drive (no internet connection required)
• Mobile Device (no internet connection required)

Content on Zone 2 requires an internet connection to stream business background music or to create a storecasting production with custom branding messages/advertisements.

Register your product
The 9000-IP is powered by Cloudstream Media. To take full advantage of your new player register it at www.cloudstream.com. Once you do so, you’ll be able to use Cloudstream’s powerful, cloud-based player management portal to manage and update the content on the player. This web browser accessible portal gives you several service options from basic to advanced to manage a single player or groups of players. The portal also gives you advanced services like premium content, scriptwriting, access to professional voice services, as well as the ability to use the Cloudstream Business Background Music Service.

Connection

Operation

Powering up the player
To turn the player on, turn the Power/Volume knob clockwise until you hear a click. The POWER LED on the top of the player will illuminate. NOTE – Player bootup will take approximately 1 minute.

Zone 1 – Message On-Hold
The player is preloaded at the factory with non-branded message on-hold content and will play it out of the Zone 1 output of the player upon startup. To preview the content, switch the Monitor Speaker to Zone 1. To change the content being played, see Updating your Player’s Content below.

Zone 2- Streaming Business Music
Streaming business music requires a monthly subscription to Cloudstream Music. This subscription can be activated when you register your player. Once active, the streaming business music will play out of the Zone 2 output on the player. You can preview the music stream by switching the Monitor Speaker to Zone 2. Updating your Player’s Content

Message On-Hold (Zone 1)
Once you activate the player on the online portal (www.cloudstream.com) you will be able to update the player’s content. Please follow the online instructions to add your player to your account and manage your player’s content. There are three ways to update your player’s message on-hold content.

Internet Update – When connected to your network (via ethernet or wi-fi), the player can be updated from within the online portal, just follow the simple online instructions to access content and messages.

USB Update – From within the online portal, you can save your production update to a USB flash drive and then plug the flash drive into the player’s USB port. When updating by USB the link light will flash as the content is being transferred to the player’s internal memory. When the content has been transferred the link light will go to solid and the flash drive can be removed from the player. Note the USB flash drive update does not require that the player be connected to the internet.

Mobile Device Update – Using the Cloudstream Mobile Update Manager App (free download from Apple iTunes App Store or Android Google Play Store). When an update is available, you will receive a notification through the app on your mobile device. Launch the app and follow the in-app instructions to update your player. Note – the Mobile Device Update does not require that the player be connected to the internet. Mobile updates are performed using the players integrated wireless “hot-spot” feature.

Streaming Background Music (Zone 2)

• You can stream from a wide variety of handcrafted music stations that are fully licensed to be played legally in your business. To stream music stations from your player, you must select the Cloudstream Background Business Music option when managing your player at www.cloudstream.com
• Using the web portal, stations can be selected and scheduled for specific times of day, different days of the week and for specific dates. You can also schedule specific branding messages and ads to play by choosing the Storecasting tab in the production manager

Functions and Controls

Configuration
The player is preconfigured to work with an ethernet connection in DHCP mode. If you wish to configure the device with a static IP or connect the device via Wi-Fi please go to www.cloudstream.com and select the support link for specific instructions.

Specifications

Wall Mounting Template

FCC

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

• This device may not cause harmful interference, and
• this device must accept any interference received, including interference that may cause undesired operation

Information about products that generate electrical noise if applicable, this equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, this is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the transmitter and/or receiver.
• Increase the separation between the equipment and transmitter and/or receiver.
• Connect the equipment to an outlet on a different circuit than the one to which the transmitter and/or receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC Caution : Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

This device complies with RSS 210 of Industry Canada. “Operation is subject to the following two conditions:

• This device may not cause interference, and
• This device must accept any interference, including interference that may cause undesired operation of the device.”

Limited Warranty
IntelliTouch warrants this product to be free from manufacturing defects in material and workmanship under normal use and conditions for a period of 1-year from date of original purchase in the United States. For Warranty service outside the United States, contact the reseller that you purchased the IntelliTouch product from. Should service be necessary under this warranty for any reason due to manufacturing defect during this 1-year period from date of original purchase, IntelliTouch will either repair the unit or replace it with a reconditioned unit at no charge.

U.S. Warranty Service – You must call (877-465-3927) to obtain a return authorization number prior to sending your product in for service. Pack the unit in a well-padded, heavy, corrugated box.

• Include a note with reason for return along with RMA number and return shipping information.
• Enclose proof of purchase.
• Enclose your name, return address and contact number.
• Ship the unit prepaid via UPS or parcel post (insured).
• This warranty is void if the product is:
  • Damaged through negligence, misuse, abuse, moisture or accident.
  • Modified in any way.
  • Damaged because it is improperly connected to the equipment of other manufacturers.
• This warranty does not cover:
  • Damage to equipment not properly connected to the product.
  • Costs incurred in the shipping of the product to IntelliTouch.
  • Damage or improper operation of unit caused by customer abuse, misuse, negligence, or failure to follow instructions in the manual provided with the product.
  • Ordinary adjustments to the product can be performed by the customer as outlined in the manual.
  • Damage to computer or audio equipment

FAQs

What is the IntelliTouch On-Hold Plus OHP-9000 IP Dual Audio Player?

The IntelliTouch On-Hold Plus OHP-9000 IP Dual Audio Player is an audio player designed for on-hold messaging and background music in phone systems.

Is the OHP-9000 IP compatible with IP phone systems?

Yes, this audio player is designed specifically for use with IP-based phone systems.

Can I schedule on-hold messages with this device?

Yes, you can schedule on-hold messages and background music playback using the built-in scheduler.

How many audio tracks can I store on the OHP-9000 IP?

You can store up to 100 audio tracks on this device, allowing for a wide variety of on-hold content.

Is remote management possible with this audio player?

Yes, the OHP-9000 IP supports remote management and updates, making it easy to control your on-hold messaging.

What audio formats are supported for playback?

This device supports MP3 and WAV audio formats, ensuring high-quality playback of your audio content.

Does it have dual audio outputs for separate zones?

Yes, the OHP-9000 IP has dual audio outputs, allowing you to create separate audio zones if needed.

Is there a built-in audio mixer for adjusting volume levels?

Yes, this audio player includes a built-in audio mixer for adjusting volume levels and audio balance.

Can I connect external audio sources to this device?

Yes, you can connect external audio sources, such as CD players or music players, to the OHP-9000 IP for additional music options.

Is it rack-mountable for easy installation?

Yes, the OHP-9000 IP is designed to be rack-mounted, making it easy to integrate into your existing setup.

What is the warranty period for this product?

The warranty period for the OHP-9000 IP audio player may vary, so please check with the manufacturer or seller for specific warranty information.

Is technical support available for setup and troubleshooting?

Yes, technical support is typically available to assist with setup and troubleshooting of the OHP-9000 IP audio player.

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