DURASTAR DRAF18F1A Flex Mount Single Zone Mini Split Owner’s Manual
- June 13, 2024
- DURASTAR
Table of Contents
- INTRODUCTION
- IMPORTANT SAFETY PRECAUTIONS
- PARTS IDENTIFICATION
- INCLUDED ACCESSORIES
- OPERATING TEMPERATURES
- REMOTE CONTROL
- OPERATING MODES
- ADVANCED FEATURES
- MANUAL OPERATION (USE WITHOUT REMOTE)
- LOUVERED AIR FLOW
- CARE AND MAINTENANCE
- TROUBLESHOOTING
- LIMITED WARRANTY – PARTS
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
DURASTAR DRAF18F1A Flex Mount Single Zone Mini Split Owner’s Manual
TIP
Capture relevant information about your Durastar mini-split equipment before
it is installed and write it above for future reference.
INTRODUCTION
To better serve you, please do the following before contacting customer service:
- If you received a damaged product, immediately contact the retailer or dealer that sold you the product.
- Read and follow this owner’s manual carefully to help you use and maintain your air conditioner.
- Read the troubleshooting section of this manual as it will help you diagnose and solve common issues.
- Visit us on the web at www.durastar.com to download product guides and up-to-date information.
- If you need warranty service, our friendly customer service representatives are available via email at questions@durastar.com or by telephone at 1-888-320-0706.
WARNINGS
Symbols Used in This Manual
The warning symbol indicates cautionary information for the user. Extra care and precautions should be taken to ensure the user’s safety.
The pencil indicates any manufacturer notes relating to surrounding content. These may include further clarifications or call-outs.
A light bulb symbol indicates suggested manufacturer tips for the user to get the most out of the Durastar equipment and to accommodate the best user experience.
IMPORTANT SAFETY PRECAUTIONS
Improper handling can cause serious damage or injury. Please read the following safety information in its entirety.
Operation, Cleaning, and Maintenance Safety Precautions
- Children and people with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, should only use this air conditioner if they are given supervision or instructions concerning use of the air conditioner in a safe way and understand the hazards involved.
- Children should not play with the air conditioner.
- Never stick fingers or any other body parts into the air conditioner openings. The internal fan may be rotating at high speeds, and may result in injury.
- After removing the filter, do not touch the fins in order to avoid injury.
- Maintenance must be performed by qualified professionals. Otherwise, you may experience personal injury or damage to the air conditioner and surrounding property.
- Do not repair the air conditioner by yourself. It may cause electric shock or damage. Please contact a qualified service representative when you need to repair the air conditioner.
- Do not block the air outlet or air inlet. This could cause a malfunction.
- Do not spill water on the remote control as this can permanently damage the remote.
- If the below problems occur, please turn off the air conditioner and disconnect power at the circuit breaker immediately. Then contact your dealer or a qualified professional for service.
- The power cord is overheating or damaged.
- There is an abnormal sound during operation.
- The circuit breaker trips frequently.
- The air conditioner gives off a burning smell.
- The indoor unit is leaking.
- If the air conditioner operates under abnormal conditions, it may cause malfunctions, electric shock, or fire hazard.
- When turning the unit on or off via the emergency operation switch, press the switch with an insulated object other than metal.
- Do not step on the top panel of the unit, or put heavy objects on the top panel. This could cause damage or personal injury.
- Cleaning and user maintenance should not be performed by children without supervision.
- Do not spray water on the indoor unit. This could cause electric shock or a unit malfunction.
- Do not use flammable materials such as hair spray, lacquer, or paint near the air conditioner as they may catch fire.
- Do not operate the air conditioner in places near combustible gases. Emitted gases may collect around the air conditioner and cause an explosion.
- Do not use fire or a hair dryer to dry the filter. This could cause a deformation or fire hazard.
- Do not wash the air conditioner with water as this could cause an electric shock.
- Disconnect the power supply by turning it off at the circuit breaker when cleaning the air conditioner. Otherwise, you could risk electric shock.
Electrical Safety
- Do not modify the length of the power supply cord or use an extension cord to power the unit.
- If the supply cord is damaged, it must be replaced by the manufacturer, a service agent, or a similarly qualified person in order to avoid a safety hazard.
- Do not share the electrical outlet with other appliances. Improper or insufficient power supply can cause fire or electrical shock.
- The product must be properly grounded at the time of installation, or electrical shock may occur.
- For all electrical work, follow all local and national wiring standards and regulations. Connect cables tightly, and clamp them securely to prevent external forces from damaging the terminal. Improper electrical connections can overheat and cause fire, and may also cause shock. All electrical connections must be made according to the Electrical Connection Diagram located on the panels of the indoor and outdoor units.
- All wiring must be properly arranged to ensure that the control board cover can close properly. If the control board cover is not closed properly, it can lead to corrosion and cause the connection points on the terminal to heat up, catch fire, or cause electrical shock.
- The air conditioner’s circuit board (PCB) is designed with a fuse to provide overcurrent protection. The specifications of the fuse are printed on the circuit board.
Installation Safety
- Installation must be performed by an authorized dealer or specialist. Improper installation can cause water leakage, electrical shock, or fire. (In North America, installation must be performed in accordance with NEC and CEC requirements by authorized personnel only.)
- Installation must be performed according to the installation instructions. Improper installation can cause water leakage, electrical shock, or fire.
- This air conditioner shall be installed in accordance with national and local wiring regulations.
- Contact an authorized service technician for repair or maintenance of this unit.
- Only use the included accessories, parts, and specified parts for installation. Using nonstandard parts can cause water leakage, electrical shock, fire, and can cause the unit to fail.
- Install the unit in a firm location that can support the unit’s weight. If the chosen location cannot support the unit’s weight, or the installation is not done properly, the unit may fall and cause serious injury and damage.
- Install drainage piping according to the instructions in the installation manual. Improper drainage may cause water damage to your home and property.
- For units that have an auxiliary electric heater, do not install the unit within 1 meter (3 feet) of any combustible materials.
- Do not install the unit in a location that may be exposed to combustible gas leaks. If combustible gas accumulates around the unit, it may cause a fire.
- Do not turn on the power until all work has been completed.
- When moving or relocating the air conditioner, consult experienced service technicians for disconnection and reinstallation of the unit
Additional Precautions
- Turn off the air conditioner and disconnect the power if you are not going to use it for a long time.
- Turn off the unit during electrical storms to avoid damaging the unit.
- Make sure that water condensation can drain unhindered from the unit.
- Do not operate the air conditioner with wet hands. This may cause electric shock.
- Do not use this device for any other purpose than its intended use.
- Do not climb onto or place objects on top of the outdoor unit.
- Do not allow the air conditioner to operate for long periods of time with doors or windows open, or if the humidity is very high.
PARTS IDENTIFICATION
INDOOR UNIT
OUTDOOR UNIT
NOTE
Outdoor units may vary in appearance.
INCLUDED ACCESSORIES
The air conditioning system comes with the following accessories.
Accessory | Quantity | Image |
---|---|---|
Manual | 1-2 | |
Drain Pipe Adapter | 1 | |
Drain Pipe Worm Clamp | 2 | |
Conduit Installation Plate | 1 | |
Drain Joint | 1 | |
Drain Joint Seal | 1 | |
Remote Control | 1 | |
Battery | 2 | |
Remote Control Holder | 1 | |
Remote Control Holder Mounting Screw | 2 | |
Copper Nut | 2 |
OPERATING TEMPERATURES
Your air conditioner is designed to operate in the following indoor and
outdoor temperatures.
When your air conditioner is used outside of the following temperature ranges,
certain safety features may activate and turn off the unit to protect it from
damage.
TEMPERATURE RANGES
| COOL Mode| HEAT Mode| DRY Mode
---|---|---|---
Indoor Air Temperature| 62°F – 90°F (17°C – 32°C)| 32°F – 86°F (0°C –
30°C)| 50°F – 90°F (10°C – 32°C)
Outdoor Air Temperature| 5°F – 122°F(-15°C – 50°C)| -13°F – 75°F (-25°C
– 24°C)| 32°F – 122°F (0°C – 50°C)
- The minimum operating temperature depends on the outdoor unit. Low ambient models have a minimum operating temperature in heat mode of -22°F (-30°C).
To further optimize the performance of your unit, do the following:
- Keep doors and windows closed.
- Limit energy usage by using TIMER ON and TIMER OFF features.
- Do not block air inlets or outlets.
- Regularly inspect and clean air filters.
NOTE
Your Durastar air conditioner’s outdoor unit is equipped with a base pan
heater, allowing it to continue to operate at freezing temperatures as low as
-22°F (-30°C). When outdoor air temperatures are at or below 32°F (0°C), we
strongly recommend keeping the unit plugged in at all times to ensure smooth
ongoing performance.
NOTE
Keep the room’s relative humidity below 80%. If the air conditioner operates
in excess of this, the surface of the air conditioner may attract
condensation. To help prevent condensation from forming and dripping, set the
vertical airflow louver to its maximum angle (vertically to the floor) and set
the fan to HIGH.
REMOTE CONTROL
-
ON/OFF Button
Turns the air conditioner ON and OFF. -
MODE Button
Press to adjust the air conditioner MODE in the following sequence: AUTO COOL DRY HEAT FAN -
FAN Button
Press to select the following FAN speeds: AUTO LOW MED HIGH -
SLEEP Button
See the “SLEEP” section under “Advanced Features.” -
TURBO Button
See the “TURBO” section under “Advanced Features.” -
SELF CLEAN Button
See the “SELF CLEAN” section under “Advanced Features.” -
UP Button
Press to increase the set temperature in 1°F / 1oC increments.
DOWN Button
Press to decrease the set temperature in 1°F / 1oC increments. -
SILENCE / FP Button
See the “SILENCE” and “FP” sections under “Advanced Features.” -
TIMER ON Button
Press to initiate the TIMER ON feature. For details see the TIMER feature section of this manual. -
TIMER OFF Button
Press to initiate the TIMER OFF feature. For details see the TIMER feature section of this manual. -
SWING Button
Press to start and stop the automatic louver movement. -
DIRECT Button
Press to change the louver angle. Each press will adjust the angle by 6°. -
FOLLOW ME Button
See the “FOLLOW ME” section under “Advanced Features.” -
LED Button
Feature unavailable on this unit.
NOTE
The FAN speed cannot be adjusted in AUTO or DRY Mode.
NOTE
Press and hold the UP and DOWN buttons simultaneously for 3 seconds to switch
between F and C.
OPERATING MODES
SETTING TEMPERATURE
This unit can be set at any temperature between 62 and 86°F (17-30°C) in cool,
heat, and dry modes. You can increase or decrease the set temperature in 1°F
(1°C) increments using the TEMP up ( ****) or TEMP down ( )button.
AUTO
In AUTO mode, the unit will automatically select the COOL, FAN, HEAT, or DRY
modes to maintain the set temperature.
- Press the MODE button and select AUTO.
- Set your desired temperature using the TEMP down or TEMP up button.
- Press the ON/OFF button to start the unit.
COOL
- Press the MODE button and select COOL.
- Set your desired temperature using the TEMP down or TEMP up button.
- Press the FAN SPEED button to select the fan speed: AUTO, LOW, MED or HIGH.
- Press the ON/OFF button to start the unit.
FAN
- Press the MODE button and select FAN.
- Press the FAN SPEED button to select the fan speed: AUTO, LOW, MED or HIGH.
- Press the ON/OFF button to start the unit.
NOTE
You cannot adjust the temperature in FAN mode. As a result, your remote
control’s LCD display will not display a temperature.
DRY (DEHUMIDIFY)
- Press the MODE button and select DRY.
- Set your desired temperature using the TEMP down or TEMP up button.
- Press the ON/OFF button to start the unit.
HEAT
- Press the MODE button and select HEAT.
- Set your desired temperature using the TEMP down or TE MP up button.
- Press FAN button to select the fan speed: AUTO, LOW, MED or HIGH.
- Press the ON/OFF button to start the unit.
NOTE
As outdoor temperature drops, the performance of your unit’s HEAT function may
be affected.
NOTE
Two or more indoor units can be operated by one outdoor unit. However, two or
more indoor units cannot operate simultaneously when different operating modes
have been selected. If COOL/DRY/FAN is selected with one or more indoor units
and HEAT with another, the unit(s) in HEAT has priority.
ADVANCED FEATURES
TIMER
The TIMER feature establishes the amount of time that will elapse before the
unit will automatically turn on/off.
Press the TIMER ON button to initiate the auto-on time sequence. Each subsequent press of this button will increase the setting in 30 minute increments up to 10 hours. Once the setting time displays 10.0, each additional press will increase the setting in 60 minute increments. To cancel the auto-timed program, simply adjust the timer to 0.0.
Press the TIMER OFF button to initiate the auto-off time sequence. Each subsequent press of this button will increase the setting in 30 minute increments up to 10 hours. When the setting time displays 10.0, each additional press will increase the setting in 60 minute increments. To cancel the auto-timed program, simply adjust the timer to 0.0.
TIMER ON and OFF setting example.
Keep in mind that the time periods you set for both the on and off feature
refers to hours after the current time.
If the current time is 1:00 PM and the TIMER ON setting is adjusted to 2.5
hours, the auto-on time sequence will turn the air conditioner on 2.5 hours
later at 3:30 PM. Setting the TIMER OFF autooff sequence to 5.0 hours will
turn off the air conditioner 5 hours later at 6:00 PM.
SLEEP
The SLEEP feature is designed to decrease energy use while you sleep. This
feature can only be activated by remote control. The SLEEP feature is not
available in FAN or DRY mode.
Press the SLEEP button when you are ready to go to sleep. When in COOL mode, the unit will increase the temperature by 2°F (1°C) after 1 hour, and will increase an additional 2°F (1°C) after another hour. When in HEAT mode, the unit will decrease the temperature by 2°F (1°C) after 1 hour, and will decrease an additional 2°F (1°C) after another hour.
The SLEEP feature will turn off after 8 hours and the system will return to normal functioning
SLEEP Operation
TURBO
Press the TURBO button to turn this feature on and off. The TURBO feature
enables the unit to reach the set temperature in the shortest time by
automatically controlling the fan speed. This feature is only available in
COOL and HEAT modes.
SELF CLEAN
Airborne bacteria can grow in the moisture that condenses around heat
exchanger in the unit. With regular use, most of this moisture is evaporated
from the unit. By pressing the CLEAN button, your unit will clean itself
automatically. After cleaning, the unit will turn off automatically. Pressing
the CLEAN button mid-cycle will cancel the operation and turn off the unit.
You can use CLEAN as often as you like.
NOTE
You can only activate the SELF CLEAN function in COOL or DRY modes.
SILENCE
Press the SILENCE / FP button to turn on and off the SILENCE feature. When the
SILENCE feature is activated, the compressor will slow and the indoor unit
will turn the fan to low. This will reduce the noise of the indoor unit to the
lowest level. Due to the slow operation of the compressor, it may result in
insufficient cooling and heating capacity.
FP
Press and hold the SILENCE / FP button for 2 seconds to start the FP feature.
This feature is only available in HEAT mode.
The FP feature sets the indoor temperature to 46°F (8°C). The unit will maintain this temperature and prevent indoor pipes and household items from freezing when the house is unoccupied for long periods of time in the winter. Press and hold this button again to turn off the feature.
FOLLOW ME
This feature uses the temperature at the remote’s location, instead of the
indoor unit’s location, to optimize the temperature around you and ensure
maximum comfort. Press the FOLLOW ME button to turn on this feature and the
remote will display the temperature at its location. When using AUTO, COOL,
and HEAT modes the air conditioner will continue running until the temperature
at the remote’s location is satisfied. Press the FOLLOW ME button again to
turn off this feature.
AUTO-RESTART
The auto-restart feature is enabled when power is interrupted to the unit.
After power is restored, the unit will automatically return to its prior
settings before power was lost. No buttons need to be pressed to set this
feature – it is automatic.
MANUAL OPERATION (USE WITHOUT REMOTE)
The manual override button is intended for testing purposes and emergency operation. Please do not use this button unless the remote control is lost and it is absolutely necessary. The unit must be turned off before manual operation.
To operate your unit manually:
- Locate the MANUAL button on the control panel of the unit.
- Press the MANUAL button one time to activate FORCED AUTO mode.
- Press the MANUAL button again to activate FORCED COOLING mode.
- Press the MANUAL button a third time to turn the unit off
LOUVERED AIR FLOW
SETTING THE LOUVER ANGLE
While the unit is on, press the SWING or DIRECT button on the remote control
to set the louvered direction of airflow.
SWING (AUTOMATIC)
Press the SWING button to start the automatic up and down movement of the
louver. Press again to make it stop.
DIRECT (FIXED)
Press the DIRECT button to adjust the fixed angle of the louver. Each press
will adjust the louver by 6°. Press the button until the desired angle is
reached.
NOTE
Do not move louver by hand. This will cause the louver to become out of sync.
If this occurs, turn off the unit and shut off the breaker for 30 seconds,
then restart the unit. This will reset the louver.
CAUTION
Do not put your fingers in or near the blower and suction side of the unit.
The highspeed fan inside the unit may cause injury.
CARE AND MAINTENANCE
CAUTION
- Always turn off the unit and disconnect power before cleaning or maintenance.
- Only use a soft, dry cloth to wipe the unit clean. If the unit is especially dirty, you can use a cloth soaked in warm water to wipe it clean.
CLEANING INDOOR UNIT
- Do not use chemicals or chemically treated cloths to clean the unit.
- Do not use benzene, paint thinner, polishing powder or other solvents to clean the unit. They can cause the plastic surface to crack or deform.
- Do not use water hotter than 104°F (40°C) to clean the front panel. This can cause the panel to deform or become discolored.
CLEANING THE AIR FILTER
A dirty air filter can reduce the cooling efficiency of your unit, and can also be bad for your health. Make sure to clean the filter once every two weeks.
-
Remove the 3 screws holding the air inlet panel in place. (Fig. 1)
-
Open the panel away from the main unit to expose the air filter. (Fig. 2)
-
Remove the air filter. (Fig. 3)
-
Clean the air filter by gently vacuuming the surface or washing it in warm water with a mild detergent.
-
Rinse the filter with clean water and allow it to air dry. Do not dry the filter in direct sunlight.
-
Reinstall the filter.
-
Close the air intake panel and replace the screws to secure it in place.
CAUTION
- Before changing the filter or cleaning, turn off the unit and disconnect its power supply.
- When removing the filter, do not touch the metal parts in the unit. The sharp metal edges can cut you.
- Do not use water to clean the inside of the indoor unit. This can destroy insulation and cause electrical shock.
- Do not expose filter to direct sunlight when drying. This can shrink the filter.
MAINTENANCE – LONG PERIODS OF NON-USE
If you do not plan to use your air conditioner for an extended period of
time, do the following:
- Clean all filters.
- Turn on the FAN until the unit dries out completely.
- Turn off the unit and disconnect the power.
- Remove batteries from remote control.
MAINTENANCE – PRE-SEASON INSPECTION
After long periods of non-use, or before periods of frequent use, do the
following:
- Inspect for damaged wires
- Clean all filters.
- Check for leaks.
- Replace batteries.
- Make sure nothing is blocking any air inlets or outlets.
TROUBLESHOOTING
SAFETY PRECAUTIONS
If ANY of the following conditions occurs, turn off your unit immediately!
- The power cord is damaged or abnormally warm
- You smell a burning odor
- The unit emits loud or abnormal sounds
- A power fuse blows or the circuit breaker frequently trips
- Water or other objects fall into or out of the unit
DO NOT ATTEMPT TO FIX THESE YOURSELF! CONTACT AN AUTHORIZED SERVICE PROVIDER IMMEDIATELY!
COMMON ISSUES
The following problems are not a malfunction and in most situations will not
require repairs.
Both the indoor unit and outdoor unit make noisesLow hissing sound during operation: This is normal and is caused by refrigerant gas flowing through both indoor and outdoor units.The outdoor unit makes noisesThe unit will make different sounds based on its current operating mode.Dust is emitted from either the indoor or outdoor unitThe unit may accumulate dust during extended periods of non-use, which will be emitted when the unit is turned on. This can be mitigated by covering the unit during long periods of inactivity.The unit emits a bad odorThe unit may absorb odors from the environment (such as furniture, cooking, cigarettes, etc.) which will be emitted during operations.The fan of the outdoor unit does not operateDuring operation, the fan speed is controlled to optimize product operation.Operation is erratic, unpredictable, or unit is unresponsiveInterference from cell phone towers and remote boosters may cause the unit to malfunction. In this case, try the following:• Disconnect the power, then reconnect.• Press ON/OFF button on remote control to restart operation.
ISSUE | POSSIBLE CAUSES |
---|---|
Unit does not turn on when pressing ON/OFF button | The unit has a 3-minute |
protection feature that prevents the unit from overloading. The unit cannot be
restarted within three minutes of being turned off.
The unit changes from COOL/HEAT mode to FAN mode| The unit may change its
setting to prevent frost from forming on the unit. Once the temperature
increases, the unit will start operating in the previously selected mode
again.
The set temperature has been reached, at which point the unit turns off the
compressor. The unit will continue operating when the temperature fluctuates
again.
The indoor unit emits white mist| In humid regions, a large temperature
difference between the room’s air and the conditioned air can cause white
mist.
Both the indoor and outdoor units emit white mist| When the unit restarts in
HEAT mode after defrosting, white mist may be emitted due to moisture
generated during the defrosting process.
The indoor unit makes noises| A rushing air sound may occur when the louver
resets its position.
A squeaking sound may occur after running the unit in HEAT mode due to
expansion and contraction of the unit’s plastic parts.
Low hissing sound when the system starts, has just stopped running, or is
defrosting: This noise is normal and is caused by the refrigerant gas stopping
or changing direction.
Squeaking sound: Normal expansion and contraction of plastic and metal parts
caused by temperature changes during operation can cause squeaking noises.
The unit’s filters have become moldy and should be cleaned.
NOTE
If problem persists, contact a local dealer or your nearest customer service
center. Provide them with a detailed description of the unit malfunction as
well as your model number
PROBLEM | POSSIBLE CAUSES | SOLUTION |
---|---|---|
Poor cooling performance | Temperature setting may be higher than ambient | |
room temperature | Lower the temperature setting | |
The heat exchanger on the indoor or outdoor unit is dirty | Clean the affected |
heat exchanger
The air filter is dirty| Remove the filter and clean it according to
instructions
The air inlet or outlet of either unit is blocked| Turn the unit off, remove
the obstruction and turn it back on
Doors and windows are open| Make sure that all doors and windows are closed
while operating the unit
Excessive heat is generated by sunlight| Close windows and curtains during
periods of high heat or bright sunshine
Low refrigerant due to leak or long- term use| Check for leaks, re-seal if
necessary and top off refrigerant
Too many sources of heat in the room (people, computers, electronics, etc.)|
Reduce amount of heat sources
Poor heating performance| The outdoor temperature is extremely low| Use
auxiliary heating device
Cold air is entering through doors and windows| Make sure that all doors and
windows are closed during use
Low refrigerant due to leak or long-term use| Check for leaks, re-seal if
necessary and top off refrigerant
The unit starts and stops frequently| There’s too much or too
little refrigerant in the system| Check for leaks and recharge the system with
refrigerant
Incompressible gas or moisture has entered the system| Evacuate and recharge
the system with refrigerant
The compressor is broken| Replace the compressor
The voltage is too high or too low| Install a manostat to regulate the voltage
Indicator lamps continue flashing or error code appears| The unit
may stop operation or continue to run safely. If the indicator lamps continue
to flash or error codes appear, wait for about 10 minutes. The problem may
resolve itself.If not, disconnect the power, then connect it again. Turn the
unit on.If the problem persists, disconnect the power and contact your nearest
customer service center.
The unit is not working| Power failure| Wait for the power to be
restored
The power is turned off| Turn on the power
The fuse is burned out| Replace the fuse
Remote control batteries are dead| Replace batteries
The unit’s 3-minute protection has been activated| Wait three minutes after
restarting the unit
Timer is activated| Turn timer off
NOTE
If your problem persists after performing the checks and diagnostics above, or
the error code remains, turn off your unit immediately and contact an
authorized service center.
LIMITED WARRANTY – PARTS
TEN (10) YEARS PARTS
Subject to all of the terms of this Limited Warranty, including, but not
limited to, the specific exclusions set forth below and subject to the
Manufacturer’s right to inspect and validate the warranty claim as set forth
below, Manufacturer will repair or replace, at its option, ANY PART of Covered
Equipment that is found to be defective in materials or workmanship. If an
exact replacement part is not available, an equivalent part or credit will be
provided.
The parts are warranted for a period of ten (10) years to the original owner of the mini-split equipment under normal use and service. For a period of ten (10) years from the date of installation, if any parts prove defective due to improper workmanship and/or material, Durastar with replace any defective part without charge for the part. Replacement parts carry the balance of the original 10-year parts warranty.
To qualify:
- The mini-split equipment must be installed in a residential single-family home.*
- The original mini-split equipment owner must reside in the single-family home.
- The mini-split equipment must be properly installed. This includes installation by a contractor licensed for HVAC installation following all local and state laws.
- Any part to be replaced must be made available in exchange for the replacement.
*Single-family home is defined as any single-family dwelling, which includes apartments, condominiums, duplexes, and homes.
EFFECTIVE DATE OF WARRANTY
The Effective Date of warranty coverage is determined as follows: (a) If the
original installation date can
be verified by the installer’s invoice then the Effective Date of warranty
coverage is the original installation date as shown on the installer’s
invoice. For residential new construction installations, the final occupancy
permit, or proof of purchase from the builder can be substituted for the
installer’s invoice. (b) if the original installation date cannot be verified
by the installer’s invoice, or proof of purchase from the builder in
residential new construction applications, then the Effective Date of warranty
coverage is the Covered Equipment’s manufacture date (as verified by the
product’s serial number) plus ninety (90) days.
There is NO LABOR component provided with this warranty. This Limited Warranty does NOT cover any labor costs or expenses for service, NOR for removing or reinstalling parts. You are responsible for all labor costs or expenses, unless a labor service agreement exists between you and your contractor.
This Limited Warranty does NOT cover shipping costs. You are responsible for the cost of shipping warranty replacement parts from our factory to the Manufacturer’s distributor and from the distributor to the location of your Covered Equipment. You also are responsible for the cost of shipping failed parts to the distributor and for incidental costs incurred locally, including handling charges. (If in Alaska, Hawaii or Canada, you also must pay the shipping costs of returning the failed part to the port of entry into the continental United States.)
EXCLUSIONS
In addition to the other exclusions identified in this Limited Warranty, this
Limited Warranty excludes:
- Damages, malfunctions, or failures resulting from failure to properly install, operate, or maintain Covered Equipment in accordance with the Manufacturer’s instructions.
- Damages, malfunctions, or failures resulting from misuse, accident, contaminated, or corrosive atmosphere, vandalism, freight damage, fire, flood, freeze, lightning, acts of war, acts of God and the like.
- Parts installed with Covered Equipment or used in connection with normal maintenance, such as cleaning or replacing air filters, refrigerant, thermostats, tubing, or concrete pads.
- Covered Equipment that is not installed in the United States.
- Covered Equipment that is not installed by a qualified, trained HVAC professional in accordance with applicable codes, ordinances, and good trade practices.
- Damages, malfunctions, or failures resulting from the use of any attachment, accessory, or component not authorized by the Manufacturer or resulting from alteration or modification of the unit.
- Covered Equipment moved from the original installation location.
- Covered Equipment when operated with system components (indoor unit, outdoor unit, coil, and refrigerant control devices) or accessories which do not match or meet the specifications recommended by the Manufacturer.
- Any Covered Equipment manufactured that has been sold to the consumer via the Internet or auction website, and has not been installed by a trained, qualified HVAC professional.
- Covered Equipment that is not part of a properly matched system as specified by the Air Conditioning, Heating & Refrigeration Institute (AHRI).
COMMERCIAL WARRANTY
Installations in commercial applications carry a ONE (1) YEAR PARTS warranty
following the other provisions in this Limited Warranty.
OBTAINING WARRANTY SERVICE
If you believe your product is defective, contact the licensed contractor who
installed your mini-split system. Alternatively, contact a licensed
contractor, dealer, or distributor.
Durastar Customer Support is available for troubleshooting assistance. Before
contacting Customer Support, please locate your model number, serial number,
and proof of purchase. These items will be required to complete any warranty
service. A Durastar authorized representative will verify warranty eligibility
and determine appropriate service options. Service will be provided during
normal business days and hours.
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD ABOVE. NEITHER THE MANUFACTURER NOR ITS DISTRIBUTORS SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE, INCLUDING WITHOUT LIMITATION, LOST REVENUES OR PROFITS, OR ANY OTHER DAMAGE WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. IN NO EVENT AND UNDER NO CIRCUMSTANCE OF ANY TYPE OR KIND SHALL THE SELLER, MANUFACTURER AND/OR DISTRIBUTOR BE LIABLE FOR ANY REASON, UNDER ANY THEORY, FOR MORE THAN THE BASIC COST OF THE PRODUCT TO THE PURCHASER OR END USER. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
©2022 Durastar
References
- Durastar - Reliable, evenly distributed temperature control solutions
- Durastar - Reliable, evenly distributed temperature control solutions
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>