Hatco GR2SD Series Glo-Ray Designer Merchandising Warmers Instruction Manual

Hatco GR2SD Series Glo-Ray Designer Merchandising Warmers

INTRODUCTION

Hatco Glo-Ray® Designer Merchandising Warmers, GR2SDH (Horizontal Shelf) and GR2SDS (Slant Shelf), are perfect for holding wrapped sandwiches or boxed pizza on a buffet line or at temporary serving areas. These warmers safely hold hot wrapped products and keep them at optimum serving temperatures without affecting quality. Prefocused infrared heat from above and a thermostatically-controlled heated base extends the holding times of most wrapped food.
Glo-Ray Designer Merchandising Warmers are built with quality to meet the demands of foodservice operations and provide years of trouble-free performance. The metal-sheathed tubular heating elements are guaranteed against breakage and burnout for two years.
Glo-Ray Designer Merchandising Warmers are products of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance and optimum performance. Every unit is inspected and tested thoroughly prior to shipment.

This manual provides installation, safety, and operating instructions for Glo- Ray Designer Merchandising Warmers. Hatco recommends all installation, operating, and safety instructions appearing in this manual be read prior to installation or operation of a unit.
Safety information that appears in this manual is identified by the following signal word panels:

WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
NOTICE is used to address practices not related to personal injury.

IMPORTANT SAFETY INFORMATION

Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property.

WARNING

ELECTRIC SHOCK HAZARD:

• Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install the proper voltage and size electrical receptacle.
• Turn OFF power switch, unplug power cord, and allow unit to cool before performing any maintenance or cleaning.
• DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 21°C (70°F).
• Do not steam clean or use excessive water on unit.
• This unit is not “jet-proof” construction. Do not use jet-clean spray to clean this unit.
• Do not pull unit by power cord.
• Discontinue use if power cord is frayed or worn.
• Do not clean unit when it is energized or hot.
• This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

FIRE HAZARD: Locate unit a minimum of 1″ (25 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.
EXPLOSION HAZARD : Do not store or use gasoline or other flammable vapors or liquids in the vicinity of this or any other appliance.
This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350.

WARNING

This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from the unit.
Make sure all operators have been instructed on the safe and proper use of the unit.
Make sure food product has been heated to the proper food-safe temperature before placing in unit. Failure to heat food product properly may result in serious health risks. This unit is for holding pre-heated food product only.

CAUTION

BURN HAZARD: Some exterior surfaces on the unit will get hot. Use caution when touching these areas.
Locate unit at proper counter height in an area that is convenient for use. The location should be level to prevent unit or its contents from falling accidentally and strong enough to support the weight of unit and contents.

The National Sanitation Foundation (NSF) requires that units over 36″ (914 mm) in width or weighing more than 80 lbs. (36 kg) either be sealed to or raised above the installation surface. If unit cannot be sealed at the point of use, 4″ (102 mm) legs are included to allow for proper cleaning access below unit.

NOTICE

• Only light bulbs which meet or exceed NSF standards, specifically designed for food holding areas must be used. Breakage of light bulbs not specially coated could result in personal injury and/or food contamination.
• Do not lay unit on the side with the control panel. Damage to unit could occur.
• IMPORTANT —DO NOT use paper towel or glass cleaner to clean plastic surfaces such as sneeze guards and flip-up doors. Paper towel and glass cleaner may scratch the material. Wipe off plastic surfaces using a soft, clean, water-dampened cloth.
• Do not slide pans across hardcoat surface, use rough-bottomed pans, or drop anything on hardcoat surface. Scratching may occur. Damage to hardcoat surface caused by misuse is not covered under warranty.
• Transport unit in upright position only. Before moving or tipping unit, secure all glass surfaces with tape. Failure to do so may result in damage to unit or personal injury.
• Do not locate unit in area with excessive air movement around unit. Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods, air conditioning ducts, and exterior doors).
• Use non-abrasive cleaners only. Abrasive cleaners could scratch the finish of the unit, marring its appearance and making it susceptible to soil accumulation.

MODEL DESCRIPTION

All Models
All Glo-Ray® GR2SD models are constructed of aluminum and stainless steel and feature tempered glass side panels, a thermostatically-controlled heated base, infrared upper heating elements, incandescent lights, product divider rods, legs, Designer color inset panels, and a cord and plug set.

GR2SDH Models
The GR2SDH models are horizontal shelf warmers designed to hold wrapped or boxed product.
The single and dual shelf models are available in widths ranging from 30-1/4″ to 66-1/4″ (768 to 1683 mm). The triple shelf model is available in a width of 42-1/4″ (1073 mm) or 54-1/4″ (1378 mm).

GR2SDS Models
The GR2SDS models are slant shelf warmers designed to hold wrapped or boxed product. The shelves are slanted for the convenience of self-serve.
The single or dual shelf models are available in widths ranging from 30-1/4″ to 66-1/4″ (768 to 1683 mm).

MODEL DESIGNATION

SPECIFICATIONS

Plug Configurations
Units are supplied from the factory with an electrical cord and plug installed. Plugs are supplied according to the applications.

WARNING

ELECTRIC SHOCK HAZARD: Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install the proper voltage and size electrical receptacle.
NOTE: The specification label is located on the bottom of the unit. See label for serial number and verification of unit electrical information.
NOTE: Receptacle not supplied by Hatco.

Electrical Rating Chart — GR2SDH-xx Models

Model| Voltage| Watts| Amps| Plug Configuration| Shipping Weight
---|---|---|---|---|---
GR2SDH-24| 120| 820| 6.8| NEMA 5-15P, NEMA 5-20P| 87 lbs. (40 kg)
GR2SDH-30| 120| 1020| 8.5| NEMA 5-20P| 120 lbs. (55 kg)
GR2SDH-36| 120| 1220| 10.2| NEMA 5-20P| 129 lbs. (59 kg)
GR2SDH-42| 120| 1490| 12.4| NEMA 5-20P| 138 lbs. (63 kg)
GR2SDH-48| 120| 1690| 14.1| NEMA 5-20P| 160 lbs. (73 kg)
GR2SDH-54| 120| 1890| 15.8| NEMA 5-20P| 172 lbs. (78 kg)
GR2SDH-60| 120| 2210| 18.4| NEMA 5-30P| 200 lbs. (91 kg)

Electrical Rating Chart — GR2SDH-xxD Models

Model| Voltage| Watts| Amps| Plug Configuration| Shipping Weight
---|---|---|---|---|---
GR2SDH-24D| 120| 1640| 13.7| NEMA 5-15P, NEMA 5-20P| 126 lbs. (57 kg)
GR2SDH-30D| 120/208-240| 2040| 8.5| NEMA L14-20P| 158 lbs. (72 kg)
GR2SDH-36D| 120/208-240| 2440| 10.2| NEMA L14-20P| 205 lbs. (93 kg)
GR2SDH-42D| 120/208-240| 2980| 12.4| NEMA L14-20P| 225 lbs. (102 kg)
GR2SDH-48D| 120/208-240| 3380| 14.1| NEMA L14-20P| 254 lbs. (115 kg)
GR2SDH-54D| 120/208-240| 3780| 15.8| NEMA L14-20P| 274 lbs. (124 kg)
GR2SDH-60D| 120/208-240| 4420| 18.4| NEMA L14-30P| 328 lbs. (149 kg)

Electrical Rating Chart — GR2SDH-xxT Models

Model| Voltage| Watts| Amps| Plug Configuration| Shipping Weight
---|---|---|---|---|---
GR2SDH-36T| 120/208-240| 3015| 12.8| NEMA L14-20P| 387 lbs. (176 kg)
GR2SDH-48T| 120/208-240| 4020| 17.2| NEMA L14-20P| 485 lbs. (220 kg)

Electrical Rating Chart — GR2SDS-xx Models

Model| Voltage| Watts| Amps| Plug Configuration| Shipping Weight
---|---|---|---|---|---
GR2SDS-24| 120| 820| 6.8| NEMA 5-15P| 102 lbs. (46 kg)
GR2SDS-30| 120| 1020| 8.5| NEMA 5-15P| 110 lbs. (50 kg)
GR2SDS-36| 120| 1220| 10.2| NEMA 5-15P| 136 lbs. (62 kg)
GR2SDS-42| 120| 1490| 12.4| NEMA 5-15P, NEMA 5-20P| 155 lbs. (70 kg)
GR2SDS-48| 120| 1690| 14.1| NEMA 5-15P, NEMA 5-20P| 164 lbs. (74 kg)
GR2SDS-54| 120| 1890| 15.8| NEMA 5-20P| 182 lbs. (83 kg)
GR2SDS-60| 120| 2210| 18.4| NEMA 5-30P| 202 lbs. (92 kg)

Electrical Rating Chart — GR2SDS-xxD Models

Model| Voltage| Watts| Amps| Plug Configuration| Shipping Weight
---|---|---|---|---|---
GR2SDS-24D| 120| 1640| 13.7| NEMA 5-15P, NEMA 5-20P| 160 lbs. (73 kg)
GR2SDS-30D| 120/208-240| 2040| 8.5| NEMA L14-20P| 184 lbs. (83 kg)
GR2SDS-36D| 120/208-240| 2440| 10.2| NEMA L14-20P| 200 lbs. (91 kg)
GR2SDS-42D| 120/208-240| 2980| 12.4| NEMA L14-20P| 218 lbs. (99 kg)
GR2SDS-48D| 120/208-240| 3380| 14.1| NEMA L14-20P| 255 lbs. (116 kg)
GR2SDS-54D| 120/208-240| 3780| 15.8| NEMA L14-20P| 265 lbs. (120 kg)
GR2SDS-60D| 120/208-240| 4420| 18.4| NEMA L14-30P| 296 lbs. (135 kg)

Dimensions — GR2SDH-xx Models

Model

| ****

Width (A)

| ****

Depth (B)‡

| ****

Height (C)

| Heated Shelf Width (D)| Heated Shelf Depth (E)| Footprint Width

(F)

| Footprint Depth (G)
---|---|---|---|---|---|---|---
GR2SDH-24| 30-1/4″ (768 mm)| 27″ (686 mm)| 18-1/8″ (460 mm)| 23-7/8″ (606 mm)| 23-7/8″ (606 mm)| 22-5/8″ (575 mm)| 20-1/2″ (521 mm)
GR2SDH-30| 36-1/4″ (921 mm)| 27″ (686 mm)| 18-1/8″ (460 mm)| 29-7/8″ (759 mm)| 23-7/8″ (606 mm)| 28-5/8″ (727 mm)| 20-1/2″ (521 mm)
GR2SDH-36| 42-1/4″ (1073 mm)| 27″ (686 mm)| 18-1/8″ (460 mm)| 35-7/8″ (911 mm)| 23-7/8″ (606 mm)| 34-5/8″ (879 mm)| 20-1/2″ (521 mm)
GR2SDH-42| 48-1/4″ (1226 mm)| 27″ (686 mm)| 18-1/8″ (460 mm)| 41-7/8″ (1064 mm)| 23-7/8″ (606 mm)| 40-5/8″ (1032 mm)| 20-1/2″ (521 mm)
GR2SDH-48| 54-1/4″ (1378 mm)| 27″ (686 mm)| 18-1/8″ (460 mm)| 47-7/8″ (1216 mm)| 23-7/8″ (606 mm)| 46-5/8″ (1184 mm)| 20-1/2″ (521 mm)
GR2SDH-54| 60-1/4″ (1530 mm)| 27″ (686 mm)| 18-1/8″ (460 mm)| 53-7/8″ (1368 mm)| 23-7/8″ (606 mm)| 52-5/8″ (1337 mm)| 20-1/2″ (521 mm)
GR2SDH-60| 66-1/4″ (1683 mm)| 27″ (686 mm)| 18-1/8″ (460 mm)| 59-7/8″ (1521 mm)| 23-7/8″ (606 mm)| 58-5/8″ (1489 mm)| 20-1/2″ (521 mm)

‡ Depth (B) dimension is for units with a thermostatic control. For units with an optional digital temperature controller add 1-7/8″ (48 mm) to Depth (B).

Dimensions — GR2SDH-xxD Models

Model

| ****

Width (A)

| ****

Depth (B)‡

| ****

Height (C)

| Heated Shelf Width (D)| Heated Shelf Depth (E)| Footprint Width

(F)

| Footprint Depth (G)
---|---|---|---|---|---|---|---
GR2SDH-24D| 30-1/4″ (768 mm)| 27″ (686 mm)| 29″ (737 mm)| 23-7/8″ (606 mm)| 23-7/8″ (606 mm)| 22-5/8″ (575 mm)| 20-1/2″ (521 mm)
GR2SDH-30D| 36-1/4″ (921 mm)| 27″ (686 mm)| 29″ (737 mm)| 29-7/8″ (759 mm)| 23-7/8″ (606 mm)| 28-5/8″ (727 mm)| 20-1/2″ (521 mm)
GR2SDH-36D| 42-1/4″ (1073 mm)| 27″ (686 mm)| 29″ (737 mm)| 35-7/8″ (911 mm)| 23-7/8″ (606 mm)| 34-5/8″ (879 mm)| 20-1/2″ (521 mm)
GR2SDH-42D| 48-1/4″ (1226 mm)| 27″ (686 mm)| 29″ (737 mm)| 41-7/8″ (1064 mm)| 23-7/8″ (606 mm)| 40-5/8″ (1032 mm)| 20-1/2″ (521 mm)
GR2SDH-48D| 54-1/4″ (1378 mm)| 27″ (686 mm)| 29″ (737 mm)| 47-7/8″ (1216 mm)| 23-7/8″ (606 mm)| 46-5/8″ (1184 mm)| 20-1/2″ (521 mm)
GR2SDH-54D| 60-1/4″ (1530 mm)| 27″ (686 mm)| 29″ (737 mm)| 53-7/8″ (1368 mm)| 23-7/8″ (606 mm)| 52-5/8″ (1337 mm)| 20-1/2″ (521 mm)
GR2SDH-60D| 66-1/4″ (1683 mm)| 27″ (686 mm)| 29″ (737 mm)| 59-7/8″ (1521 mm)| 23-7/8″ (606 mm)| 58-5/8″ (1489 mm)| 20-1/2″ (521 mm)

‡ Depth (B) dimension is for units with a thermostatic control. For units with an optional digital temperature controller add 48 mm (1-7/8″) to Depth (B).

Dimensions — GR2SDH-xxT Models

Model

| ****

Width (A)

| ****

Depth (B)‡

| ****

Height (C)

| Heated Shelf Width (D)| Heated Shelf Depth (E)| Footprint Width

(F)

| Footprint Depth (G)
---|---|---|---|---|---|---|---
GR2SDH-36T| 42-1/4″ (1080 mm)| 27″ (686 mm)| 40-3/16″ (1020 mm)| 35-7/8″ (911 mm)| 24″ (610 mm)| 34-5/8″ (878 mm)| 20-1/2″ (521 mm)
GR2SDH-48T| 54-1/4″ (1378 mm)| 27″ (686 mm)| 40-3/16″ (1020 mm)| 47-7/8″ (1216 mm)| 24″ (610 mm)| 46-5/8″ (1183 mm)| 20-1/2″ (521 mm)

‡ Depth (B) dimension is for units with a thermostatic control. For units with an optional digital temperature controller add 1-7/8″ (48 mm) to Depth (B).

Dimensions — GR2SDS-xx Models

Model

| ****

Width (A)

| ****

Depth (B)‡

| ****

Height (C)

| Heated Shelf Width (D)| Heated Shelf Depth (E)| Footprint Width

(F)

| Footprint Depth (G)
---|---|---|---|---|---|---|---
GR2SDS-24| 30-1/4″ (768 mm)| 26-5/8″ (676 mm)| 22-7/8″ (581 mm)| 23-7/8″ (606 mm)| 23-7/8″ (606 mm)| 22-5/8″ (575 mm)| 20-1/2″ (521 mm)
GR2SDS-30| 36-1/4″ (921 mm)| 26-5/8″ (676 mm)| 22-7/8″ (581 mm)| 29-7/8″ (759 mm)| 23-7/8″ (606 mm)| 28-5/8″ (727 mm)| 20-1/2″ (521 mm)
GR2SDS-36| 42-1/4″ (1073 mm)| 26-5/8″ (676 mm)| 22-7/8″ (581 mm)| 35-7/8″ (911 mm)| 23-7/8″ (606 mm)| 34-5/8″ (879 mm)| 20-1/2″ (521 mm)
GR2SDS-42| 48-1/4″ (1226 mm)| 26-5/8″ (676 mm)| 22-7/8″ (581 mm)| 41-7/8″ (1064 mm)| 23-7/8″ (606 mm)| 40-5/8″ (1032 mm)| 20-1/2″ (521 mm)
GR2SDS-48| 54-1/4″ (1378 mm)| 26-5/8″ (676 mm)| 22-7/8″ (581 mm)| 47-7/8″ (1216 mm)| 23-7/8″ (606 mm)| 46-5/8″ (1184 mm)| 20-1/2″ (521 mm)
GR2SDS-54| 60-1/4″ (1530 mm)| 26-5/8″ (676 mm)| 22-7/8″ (581 mm)| 53-7/8″ (1368 mm)| 23-7/8″ (606 mm)| 52-5/8″ (1337 mm)| 20-1/2″ (521 mm)
GR2SDS-60| 66-1/4″ (1683 mm)| 26-5/8″ (676 mm)| 22-7/8″ (581 mm)| 59-7/8″ (1521 mm)| 23-7/8″ (606 mm)| 58-5/8″ (1489 mm)| 20-1/2″ (521 mm)

‡ Depth (B) dimension is for units with a thermostatic control. For units with an optional digital temperature controller add 1-7/8″ (48 mm) to Depth (B).

INSTALLATION

General
Glo-Ray® Designer Merchandising Warmers are shipped with most components pre- assembled. Care should be taken when unpacking shipping carton to avoid damage to unit and components enclosed.

WARNING

ELECTRIC SHOCK HAZARD: Unit is not weatherproof. Locate the unit indoors where the ambient air temperature is a minimum of 21°C (70°F).
FIRE HAZARD: Do not install unit above or around combustible surfaces. Discoloration or combustion could occur. Unit must be installed in non- combustible surroundings only.

CAUTION

Locate unit at the proper counter height in an area that is convenient for use. The location should be level to prevent the unit or its contents from falling accidentally and strong enough to support the weight of the unit and contents.
The National Sanitation Foundation (NSF) requires that units over 36″ (914 mm) in width or weighing more than 80 lbs. (36 kg) either be sealed to or raised above the installation surface. If unit cannot be sealed at the point of use, 4″ (102 mm) legs are included to allow for proper cleaning access below unit.
Transport unit in upright position only. Before moving or tipping unit, secure all glass surfaces with tape. Failure to do so may result in damage to unit or personal injury.

1. Remove the unit from the shipping carton and remove all packing materials.
   NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See the IMPORTANT OWNER INFORMATION section for details.

2. Remove tape and protective packaging from all surfaces of the unit.

3. Carefully lay the unit on its side and install the four Designer legs. Two people are required for this step. At each corner on the bottom of the unit:

   • Thread a hex bolt through the short rubber foot (bolt head on recessed side of foot), through the Designer leg and into the corner hole on the base. Tighten securely.

4. After all the legs are secure, return the unit to its upright position. Two people are required for this step.

5. Install the channel dividers and product divider bars.

   • Position the channel dividers onto the locator pins on the front edge and back edge of the unit.
   • Place the product divider bars into the channel dividers. The bars can be adjusted easily to separate holding areas as needed.

6. Install the glass side panels on each side of the unit. To install the side panels:

   • Angle the top edge into the upper channel.
   • Carefully lower the bottom edge into the lower channel. Do not allow the panel to drop into position.

7. Place the unit in the desired location. Two people are required for this step.

   • Locate the unit in an area where the ambient air temperature is constant and a minimum of 70°F (21°C). Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods, air conditioning ducts, and exterior doors).
   • Make sure the unit is at the proper counter height in an area convenient for use.
   • Make sure the countertop is level and strong enough to support the weight of the unit and food product.

8. For units without plugs, have a qualified electrician install proper plug or hardwire to on-site power source.

OPERATION

General
Use the following procedures to operate the Glo-Ray Designer Merchandising Warmers.

Read all safety messages in the IMPORTANT SAFETY INFORMATION section before operating this equipment.
BURN HAZARD: Some exterior surfaces on the unit will get hot. Avoid unnecessary contact with unit.

NOTICE

Do not place food product directly onto hardcoat surface. Food product must be wrapped, boxed, or on a food pan.

Control Panel
The following descriptions of the controls used to operate the unit. all controls are located on the control panel at the back of the unit.
NOTE: The “1” on the control panel indicates controls for the base. The “2” indicates controls for the shelf.

Base Temperature Control
The Base Temperature Control knob controls heat to the base of the unit. Turning the Base Temperature Control knob clockwise will increase the temperature setting. Turning the Base Temperature Control knob counterclockwise will decrease the temperature setting.

Shelf Temperature Control
The Shelf Temperature Control knob controls heat to the center shelf of dual and triple shelf units. Turning the Shelf Temperature Control knob clockwise will increase the temperature setting. Turning the Shelf Temperature Control knob counterclockwise will decrease the temperature setting.

Base Power I/O (on/off) Toggle Switch
The Base Power I/O (on/off) Toggle Switch controls power to the base.

Shelf Power I/O (on/off) Toggle Switch
The Shelf Power I/O (on/off) Toggle Switch controls power to the center shelf.

Operating the Unit Startup

1. Plug unit into a properly grounded electrical receptacle of the correct voltage, size and plug configuration. See the SPECIFICATIONS section for details.

2. Move the Power I/O (on/off) toggle switch(es) to the I (on) position.

   • The overhead strip heaters and overhead lights will turn on.
   • The heated base(s) will energize.

3. Turn the Temperature Control(s) to the desired temperature setting for the heated base(s). The operating temperature range of the heated base(s) is from room temperature to approximately 185°–200°F (85°–93°C).

   • Turning the Temperature Control clockwise will increase the temperature setting. Turning the Temperature Control counterclockwise will decrease the temperature setting.
     NOTE: For units equipped with a digital temperature controller, refer to the OPTIONS AND ACCESSORIES section of this manual.

4. Allow the unit 30 minutes to reach operating temperature before placing preheated food product.

Shutdown

1. Move the Power I/O (on/off) switch(es) to the O (off) position. The overhead strip heaters, overhead lights, and heated base(s) will shut off.
2. Perform the “Daily Cleaning” procedure in the MAINTENANCE section of this manual.

MAINTENANCE

General
Hatco Glo-Ray® Designer Merchandising Warmers are designed for maximum durability and performance, with minimum maintenance.

WARNING

ELECTRIC SHOCK HAZARD:

• Turn OFF power switch, unplug power cord, and allow unit to cool before performing any maintenance or cleaning.
• DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Do not steam clean or use excessive water on unit.
• This unit is not “jet-proof” construction. Do not use jet-clean spray to clean this unit.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350.

Daily Cleaning
To preserve the finish of the unit as well as maintain performance, it is recommended that the unit be cleaned daily.

NOTICE

Submerging or saturating unit with water will damage unit and void product warranty.
IMPORTANT—DO NOT use paper towel or glass cleaner to clean plastic surfaces such as sneeze guards and flip-up doors. Paper towel and glass cleaner may scratch the material. Wipe off plastic surfaces using a soft, clean, water-dampened cloth.
Use non-abrasive cleaners only. Abrasive cleaners could scratch the finish of the unit, marring its appearance and making it susceptible to soil accumulation.

1. Turn off the unit, unplug the power cord, and allow the unit to cool.
2. Wipe down all exterior and interior surfaces using a damp cloth. A non-abrasive cleaner may be used for difficult stains. Hard to reach areas should be cleaned using small brush and mild soap.
3. Clean the glass side panels using a standard glass cleaner.
4. Clean the plastic sneeze guards and flip-up doors (if equipped) using soft cleaning cloths, mild soap, and water, if equipped. NOTICE: Do not use paper towel or glass cleaner on plastic sneeze guards — scratching may occur.

Replacing A Display Light

WARNING

Use only light bulbs that meet or exceed National Sanitation Foundation (NSF) standards and are specifically designed for food holding areas. Breakage of light bulbs not specially coated could result in personal injury and/or food contamination.
The display light is an incandescent bulb that illuminates the warming area. This bulb has a special coating to guard against injury and food contamination in the event of breakage.
To replace a light bulb:

1. Turn off the unit, unplug the power cord, and allow the unit to cool.
2. Unscrew the light bulb from the unit and replace it with a new, specially-coated incandescent light bulb.

NOTE: Hatco shatter-resistant light bulbs meet NSF standards for food holding and display areas. For 120, 120/208, and 120/240 volt applications, use Hatco P/N 02.30.265.00.
NOTE: Halogen bulbs are available as an option. For 120, 120/208, and 120/240 volt applications, use Hatco P/N 02.30.081.00.

TROUBLESHOOTING GUIDE

WARNING: This unit must be serviced by trained and qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.

ELECTRIC SHOCK HAZARD: Turn power switch OFF, unplug power cord, and allow unit to cool before performing any maintenance or cleaning.

Adjust temperature control to a higher setting.
Base Power I/O (on/off) Toggle Switch in the O

(off) position.

| Move Base Power I/O (on/off) Toggle Switch to the

I (on) position.

Heating element(s) not working.| Contact an Authorized Hatco Service Agent or Hatco for assistance.
Temperature control not working properly.
Excessive air movement around unit.| Restrict or redirect air movement (i.e., air conditioning duct or exhaust fan) away from unit or install flip-up doors on unit to contain heat and block air flow.
Unit connected to incorrect power supply.| Contact an Authorized Hatco Service Agent or Hatco for assistance.
Base food holding area too hot.| Temperature control set too high.| Adjust Temperature control to a lower setting.
Temperature control not working properly.| Contact an Authorized Hatco Service Agent or Hatco for assistance.
Unit connected to incorrect power supply.
No heat, but light works.| Temperature control set too low.| Adjust Temperature control to a higher setting.
Heating element(s) not working.| Contact an Authorized Hatco Service Agent or Hatco for assistance.
Temperature control not working properly.
No heat and no light.| Power turned OFF.| Move Power I/O (on/off) switch(es) to the I (on) position.
Circuit breaker tripped.| Reset circuit breaker. If circuit breaker continues to trip, contact Authorized Service Agent or Hatco for assistance.

Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-down menu, and click on “Find A Service Agent”; or contact the Hatco Parts and Service Team at:

Telephone: 800-558-0607 or 414-671-6350
e-mail: support@hatcocorp.com

OPTIONS AND ACCESSORIES

Chef LED Bulbs
Chef LED bulbs are available for all lighted units. Chef LED bulbs are LED light bulbs that offer energy savings over incandescent bulbs. Use the following for replacement bulbs:

120 Volts

• 2700K: R02.30.185.01
• 3000K: R02.30.195.01
• 4000K: R02.30.196.01

230 Volts

• 2700K: R02.30.197.01
• 3000K: R02.30.198.01
• 4000K: R02.30.199.01

Digital Temperature Controller

Single and dual shelved units may be equipped with an optional digital temperature controller that regulates and displays the base temperature(s). Use the following procedures to operate the digital temperature controller.
NOTE: This option is factory-installed only, not available for retrofit.
NOTE: Units manufactured for use outside of Canada will have digital temperature controllers that indicate temperature in Celsius (°C).

1. Move the unit Power I/O (on/off) toggle switch(es) to the I (on) position.
   • The digital temperature controller will energize and the current temperature of the heated base(s) will appear on the display. CAUTION! Some exterior surfaces on the unit will get hot. Use caution when touching these areas.
   • The phrase “out 1” will appear in the upper left corner of the display to show that the base is in heat mode.
2. Press and release the key. The current setpoint temperature will be shown on the display and ”out 1” will flash in the upper left corner.
3. Press the key within 15 seconds to change the setpoint temperature. If no key is pressed within 15 seconds, the display will revert to the current temperature of the heated base(s)
4. Press the key or wait 15 seconds to lock in the new setpoint temperature. The setpoint temperature range of the controller is from room temperature to 70°C (158°F).

Locking/Unlocking the Digital Temperature Controller

The keys on the digital temperature controller can be locked to prevent unauthorized changes to the settings.
To lock the keys of the digital temperature controller:

• Press and hold both the key at the same time for over two seconds. The message “Loc” will appear on the display.

To unlock the keys of the digital temperature controller:

• Press and hold both the key at the same time until the message “UnL” appears on the display

Sneeze Guards

Sneeze guards are available for the unit. GR2SDH models can be fitted with sneeze guards above each shelf on both sides of the unit. GR2SDS models can be fitted with sneeze guards above each shelf on the customer side of the unit only. Use the following procedure to install sneeze guards.
NOTE: This option is factory-installed only, not available for retrofit.

1. Remove protective paper from all surfaces.
2. Slide the sneeze guard into the channel on the unit and align the holes on the sneeze guard with the screw holes in the channel.
3. Insert the thumbscrews from the top side of the channel, through the sneeze guard, and out through the bottom of the channel.
4. Place the cap nuts on the thumbscrews and tighten until snug. Do not over-tighten the nuts.

Flip-Up Doors

Flip-up doors are available for either the customer side or the control side of the unit. Flip-up doors help keep heat in and air currents away from the heat zone. They can only be installed on one side of the unit and not on the same side with sneeze guards. Use the following procedure to install flip-up doors (the procedure is the same for either side as well as each shelf).
NOTE: Units 48″ and larger require 2 doors per shelf and a center mounting bracket.

1. Remove the two screws from the element end cover above the desired shelf on each side of the unit.

2. Install the left mounting bracket and right mounting bracket onto the appropriate side of the unit. To install each bracket:

   • Align the holes on the mounting bracket with the screw holes on the element end cover of the unit.
   • Insert the previously removed screws through the mounting bracket and into the unit. Tighten securely.
     NOTE: For units 48″ and larger, a center mounting bracket is required. Remove the screws from the center of the middle or top housing and use them to mount the center mounting bracket.

3. Remove one of the hinge screws from the nend of the hinge on the flip-up door assembly

4. Install the flip-up door onto the mounting brackets.

   • Pass the assembled hinge screw on the door through the hole in either the left or right mounting bracket (use the center bracket if the unit is 48″ or larger).
   • Align the screw hole at the opposite end of the door hinge with the hole in the mounting bracket.
   • Insert the hinge screw through the mounting bracket and into the door hinge. Tighten the hinge screw until the door is secure. Do not over-tighten.
     NOTE: Apply thread locking compound to the removed hinge screw before installation.

Stainless Steel Divider Rods
Additional stainless steel divider rods are available to help keep product separate in the channels.

Designer Inset Color Panels
Choose from several Designer colors to coordinate the inset panels on the merchandising warmer to surrounding decór.
NOTE: This option is factory-installed only, not available for retrofit.

Display Sign Holder
Advertise specials or showcase product with easy-to-use signs. To install sign holder, follow these steps.

1. Attach strap clip brackets to sign holder brackets with screws and cap nuts.
   • Two hole positions on the sign holder brackets provide angle adjustment. Select the desired holes for placement on either a slant or horizontal unit.
2. Position the strap clip brackets on top of the warmer and carefully snap them over the top of the bull nose trim piece on the front and rear of the warmer.
3. Insert a thin sign panel behind the clear panel provided. Maximum total thickness is 1/4″ (6 mm).

LIMITED WARRANTY

PRODUCT WARRANTY

Hatco warrants the products that it manufactures (the “Products”) to be free from defects in materials and workmanship, under normal use and service, for a period of one (1) year from the date of purchase when installed and maintained in accordance with Hatco’s written instructions or 18 months from the date of shipment from Hatco. Buyer must establish the Product’s purchase date by registering the Product with Hatco or by other means satisfactory to Hatco in its sole discretion.
Hatco warrants the following Product components to be free from defects in materials and workmanship from the date of purchase (subject to the foregoing conditions) for the period(s) of time and on the conditions listed below:

• One (1) Year Parts and Labor PLUS One (1) Additional Year Parts-Only Warranty:

  • Conveyor Toaster Elements (metal sheathed) Drawer Warmer Elements (metal sheathed)
  • Drawer Warmer Drawer Rollers and Slides
  • Strip Heater Elements (metal sheathed)
  • Display Warmer Elements (metal sheathed air heating) Holding Cabinet Elements (metal sheathed air heating) Heated Well Elements — HW and HWB Series (metal sheathed)

• Two (2) Year Parts and Labor Warranty: Induction Ranges
  Induction Warmers

• One (1) Year Parts and Labor PLUS Four (4) Years Parts-Only Warranty:
  3CS and FR Tanks

• One (1) Year Parts and Labor PLUS Nine (9) Years Parts-Only Warranty on:
  Electric Booster Heater Tanks
  Gas Booster Heater Tanks

• Ninety (90) Day Parts-Only Warranty:
  Replacement Parts
  THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR PATENT OR OTHER INTELLECTUAL PROPERTY RIGHT INFRINGEMENT. Without limiting the generality of the foregoing, SUCH WARRANTIES DO NOT COVER: Coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing; or Product misuse, tampering or misapplication, improper installation, or application of improper voltage.

LIMITATION OF REMEDIES AND DAMAGES

Hatco’s liability and Buyer’s exclusive remedy hereunder will be limited solely, at Hatco’s option, to repair or replacement using new or refurbished parts or Product by Hatco or a Hatco-authorized service agency (other than where Buyer is located outside of the United States, Canada, United Kingdom, or Australia, in which case Hatco’s liability and Buyer’s exclusive remedy hereunder will be limited solely to replacement of part under warranty) with respect to any claim made within the applicable warranty period referred to above. Hatco reserves the right to accept or reject any such claim in whole or in part. In the context of this Limited Warranty, “refurbished” means a part or Product that has been returned to its original specifications by Hatco or a Hatco-authorized service agency. Hatco will not accept the return of any Product without prior written approval from Hatco, and all such approved returns shall be made at Buyer’s sole expense. HATCO WILL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS RESULTING FROM THE USE OF OR INABILITY TO USE THE PRODUCTS OR FROM THE PRODUCTS BEING INCORPORATED IN OR BECOMING A COMPONENT OF ANY OTHER PRODUCT OR GOODS.

References

• Commercial Foodservice & Restaurant Equipment | Hatco
• Commercial Foodservice & Restaurant Equipment | Hatco

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