Hatco GRCD and GRHD Series Glo-Ray Heated Display Cases Owner’s Manual

GRCD and GRHD Series Glo-Ray Heated Display Cases
Owner’s Manual

GRCD and GRHD Series Glo-Ray Heated Display Cases

WARNING
Do not operate this equipment unless you have read and understood the contents of this manual! Failure to follow the instructions contained in this manual may result in serious injury or death. This manual contains important safety information concerning the maintenance use and operation of this product. If you’re unable to understand the contents of this manual, please bring it to the attention of your supervisor. Keep this manual in a safe location for future reference.

IMPORTANT OWNER INFORMATION

Record the model number, serial number, voltage, and purchase date of the unit in the spaces below (specification label located on the back of the unit). Please have this information available when calling Hatco for service assistance.
model No. ____
Serial No. ____
Voltage __
Date of Purchase __
Register your unit!
Completing online warranty registration will prevent delays in obtaining warranty coverage. access the Hatco website at www.hatcocorp.com, select the Parts & Service pull-down menu, and click on “Warranty Registration”.
Business Hours: 7:00 am to 5:00 pm Central Standard Time (CST)
(Summer Hours: June to September—
7:00 am to 5:00 Pm CST Monday–Thursday
7:00 am to 4:00 Pm CST Friday)
Telephone: 800-558-0607; 414-671-6350
E-mail: partsandservice@hatcocorp.com
24 Hour 7 Day Parts and Service
Assistance is available in the United States and Canada by calling 800-558-0607.
Additional information can be found by visiting our website at www.hatcocorp.com.

INTRODUCTION

Hatco Glo-Ray® Heated Display Cases are designed to hold prepared foods for prolonged periods of time while maintaining that “just made” quality. Hatco Display Cases provide the best environment for food products by regulating the air temperature. Display models equipped with humidity control also balance the humidity level. The use of controlled heat maintains serving temperature and texture longer than conventional holding equipment.
Hatco Glo-Ray Heated Display Cases are products of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance, and optimum performance. Every unit is inspected and tested thoroughly prior to shipment.
This manual provides the installation, safety, and operating instructions for Hatco Glo-Ray Heated Display Cases. Hatco recommends all installation, operating, and safety instructions appearing in this manual be read prior to installation or operation of a unit.
Safety information that appears in this manual is identified by
the following signal word panels:
WARNING
WARNING indicates a hazardous situation that, if not avoided, could result in death or serious injury.
CAUTION
CAUTION indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
NOTICE
NOTICE is used to address practices not related to personal injury.

IMPORTANT SAFETy INFORMATION

Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property.

WARNING
ELECTRIC SHOCK HAZARD:

• Plug the unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If the plug and receptacle do not match, contact a qualified electrician to determine and install the proper voltage and size electrical receptacle.
• Turn OFF the power switch, unplug the power cord, and allow the unit to cool before performing any cleaning, adjustments, or maintenance.
• unit is not weatherproof. Locate the unit indoors where the ambient air temperature is a minimum of 70°F (21°C).
• DO NOT submerge or saturate with water. unit is not waterproof. Do not operate if the unit has been submerged or saturated with water.
• Do not steam clean or use excessive water on the unit.
• This unit is not “jet-proof” construction. Do not use jetclean spray to clean this unit.
• Do not pull the unit by the power cord.
• Discontinue use if the power cord is frayed or worn.
• Do not attempt to repair or replace a damaged power cord. The cord must be replaced by Hatco, an Authorized Hatco Service Agent, or a person with similar qualifications.
• This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
• use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

FIRE HAZARD: Locate the unit a minimum of 1″ (25 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.
EXPLOSION HAZARD: Do not store or use gasoline or other flammable vapors or liquids in the vicinity of this or any other appliance.
Make sure food product has been heated to the proper food-safe temperature before placing them in the unit. Failure to heat food products properly may result in serious health risks. This unit is for holding pre-heated food products only.
Hatco Corporation is not responsible for the actual food product serving temperature. It is the responsibility of the user to ensure that food product is held and served at a safe temperature.
Use only light bulbs that meet or exceed National Sanitation Foundation (NSF) standards and are specifically designed for food-holding areas. Breakage of light bulbs not specially coated could result in personal injury and/or food contamination.
WARNING
Do not place food products directly onto shelves. The food product must be wrapped, boxed, or on a food pan.
Make sure all operators have been instructed on the safe and proper use of the unit.
This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from the unit.
This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350.
CAUTION
BURN HAZARD:

• Some exterior surfaces on the unit will get hot. use caution when touching these areas.
• Hot water in the unit may cause scalding injury. Allow the unit to cool before draining or cleaning.

Locate the unit at the proper counter height in an area that is convenient for use. The location should be level to prevent the unit or its contents from falling accidentally and strong enough to support the weight of the unit and contents.
The National Sanitation Foundation (NSF) requires that units over 36″ (914 mm) in width or weighing more than 80 lbs. (36 kg) either be sealed to or raised above the installation surface. If the unit cannot be sealed at the point of use, 4″ (102 mm) legs are included to allow for proper cleaning access below the unit.
NOTICE
Do not lay the unit on the side with the control panel or in front of a curved glass unit. Damage to the unit could occur.
Do not drag or slide the unit when moving or installing. Carefully lift the unit to prevent the rubber feet from tearing off.
Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch the finish of the unit, marring its appearance and making it susceptible to soil accumulation.
The use of distilled water in the water reservoir of humidified units is recommended to preserve the life of electrical and mechanical components. If non-distilled water is used, the reservoir will require periodic cleaning and deliming (refer to the MAINTENANCE section for the cleaning procedure). unit failure due to lime or mineral deposits is not covered under warranty.
Clean unit daily to avoid malfunctions and maintain sanitary operation.
Do not locate a unit in an area with excessive air movement around the unit. Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods, air conditioning ducts, and exterior doors).

MODEL DESCRIPTION

All GRCD Models
All GRCD Heated Display Cases are constructed of stainless steel and aluminum with a tempered, curved front glass panel, hinged or sliding rear glass doors, and glass side panels. The display cases feature a thermostatically-controlled heated base, infrared overhead heating elements, incandescent display lights, 4″ (102 mm) adjustable legs, and a 6′ (1829 mm) cord and plug set.
Options and accessories available include pan skirts, halogen display lights, sign holders, mirrored glass sliding doors, and flip-up front doors. Refer to the OPTIONS AND ACCESSORIES section for details.
Model GRCD-1P
The GRCD-1P is designed to hold one standard full-size food pan. The unit has one hinged rear door.
Model GRCD-1PD
The GRCD-1PD is designed to hold one standard full-size food pan on the bottom shelf and one standard 1/2-size or two 1/3size food pans on the top stainless steel shelf. The unit has one hinged rear door.
Model GRCD-2P
The GRCD-2P is designed to hold up to two standard full-size food pans. The unit has two sliding rear doors.
Model GRCD-2PD
The GRCD-2PD is designed to hold up to two standard full-size food pans on the bottom shelf and one standard full-size plus a 1/3-size food pan on the top stainless steel shelf. The unit has two sliding rear doors.
Model GRCD-3P
The GRCD-3P is designed to hold up to three standard full-size food pans. The unit has two sliding rear doors.
Model GRCD-3PD
The GRCD-3PD is designed to hold up to three standard full-sized food pans on the bottom shelf and two standard full-size food pans on the top stainless steel shelf. The unit has two sliding rear doors.
GRCDH Series
The GRCDH series (Humidified) is similar to the GRCD series (Non-Humidified), but comes equipped with a thermostatically-controlled, adjustable humidity system. a 2 quart (1.9 liters) capacity heated water reservoir in the base provides humidity to extend food holding time up to four hours.
GRCDH models are available in one, two, or three pan sizes and with single or dual shelves.
NOTE: GRCD models cannot be converted to GRCDH models.

All GRHD Models
All GRHD Heated Display Cases are constructed of stainless steel and aluminum with rear glass sliding doors and full-view tempered glass on the front and sides. The display cases feature a thermostatically-controlled heated base, infrared overhead heating elements, incandescent display lights, 4″ (102 mm) adjustable legs, and a 6′ (1829 mm) cord and plug set.
Options and accessories available include pan skirts, halogen display lights, sign holders, mirrored glass sliding doors, flip-up doors, and a slant leg kit. Refer to the OPTIONS AND ACCESSORiES section for details.
Model GRHD-2P
The GRHD-2P is designed to hold up to two standard full-size food pans.
Model GRHD-2PD
The GRHD-2PD is designed to hold up to two standard full-size food pans on the bottom shelf and two standard 1/2-size food pans on the top shelf.
Model GRHD-3P
The GRHD-3P is designed to hold up to three standard full-size food pans.
Model GRHD-3PD
The GRHD-3PD is designed to hold up to three standard full-size food pans on the bottom shelf and three standard 1/2-size food pans on the top shelf.
Model GRHD-4P
The GRHD-4P is designed to hold up to four standard full-size food pans.
Model GRHD-4PD
The GRHD-4PD is designed to hold up to four standard full-size food pans on the bottom shelf and four standard half-size food pans or two standard full- size food pans on the top shelf.
GRHDH Series
The GRHDH series (Humidified) is similar to the GRHD series (Non-Humidified), but comes equipped with a thermostatically controlled, adjustable humidity system. a heated water reservoir(s) with a capacity of 2 quarts (1.9 liters) located in the base provides humidity to extend food holding time up to four hours.
GRHDH models are available in two, three, or four pan sizes and with single or dual shelves.
NOTE: Four pan models have two water reservoirs.
NOTE: GRHD models cannot be converted to GRHDH models. MODEL DESIGNATION

SPECIFICATIONS

Plug Configurations
Units are supplied from the factory with an electrical cord and plug installed. Plugs are supplied according to the application.
WARNING
ELECTRIC SHOCK HAZARD: Plug the unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If the plug and receptacle do not match, contact a qualified electrician to determine and install the proper voltage and size electrical receptacle.
NOTE: The specification label is located on the top rear of the unit. See label for serial number and verification of unit electrical information.
NOTE: The receptacle is not supplied by Hatco.

Electrical Rating Chart — GRCD Models

Model| Voltage| Watts| Amps| Plug Configuration| Shipping Weight
---|---|---|---|---|---
GRCD-1P| 120| 410| 3.4| NEMA 5-15P| 95 lbs. (43 kg)
220| 405| 1.8| CEE 7/7 Schuko or BS-1363| 95 lbs. (43 kg)
240| 425| 1.8| CEE 7/7 Schuko or AS 3112| 95 lbs. (43 kg)
220–230 (CE)| 405–443| 1.8–1.9| CEE 7/7 Schuko| 95 lbs. (43 kg)
230–240 (CE)| 390–425| 1.7–1.8| BS-1363| 95 lbs. (43 kg)
GRCD-2P| 120| 780| 6.5| NEMA 5-15P| 120 lbs. (54 kg)
220| 710| 3.2| CEE 7/7 Schuko or BS-1363| 120 lbs. (54 kg)
240| 780| 3.3| CEE 7/7 Schuko or AS 3112| 120 lbs. (54 kg)
220–230 (CE)| 710–776| 3.2–3.4| CEE 7/7 Schuko| 120 lbs. (54 kg)
230–240 (CE)| 716–780| 3.1–3.3| BS-1363| 120 lbs. (54 kg)
GRCD-3P| 120| 1005| 8.4| NEMA 5-15P| 152 lbs. (69 kg)
220| 915| 4.2| CEE 7/7 Schuko or BS-1363| 152 lbs. (69 kg)
240| 1005| 4.2| CEE 7/7 Schuko or AS 3112| 152 lbs. (69 kg)
220–230 (CE)| 915–1000| 4.2–4.4| CEE 7/7 Schuko| 152 lbs. (69 kg)
230–240 (CE)| 923–1005| 4.0–4.2| BS-1363| 152 lbs. (69 kg)
GRCD-1PD| 120| 860| 7.2| NEMA 5-15P| 98 lbs. (45 kg)
220| 907| 4.1| CEE 7/7 Schuko or BS-1363| 98 lbs. (45 kg)
240| 905| 3.8| CEE 7/7 Schuko or AS 3112| 98 lbs. (45 kg)
220–230 (CE)| 907–992| 4.1–4.3| CEE 7/7 Schuko| 98 lbs. (45 kg)
230–240 (CE)| 831–905| 3.6–3.8| BS-1363| 98 lbs. (45 kg)
GRCD-2PD| 120| 1210| 10.1| NEMA 5-15P| 170 lbs. (77 kg)
220| 1080| 4.9| CEE 7/7 Schuko or BS-1363| 170 lbs. (77 kg)
240| 1285| 5.4| CEE 7/7 Schuko or AS 3112| 170 lbs. (77 kg)
220–230 (CE)| 1080–1180| 4.9–5.1| CEE 7/7 Schuko| 170 lbs. (77 kg)
230–240 (CE)| 1180–1285| 5.1–5.4| BS-1363| 170 lbs. (77 kg)
GRCD-3PD| 120| 1710| 14.3| NEMA 5-15P *****| 210 lbs. (95 kg)
220| 1437| 6.5| CEE 7/7 Schuko or BS-1363| 210 lbs. (95 kg)
240| 1710| 7.1| CEE 7/7 Schuko or AS 3112| 210 lbs. (95 kg)
220–230 (CE)| 1437–1570| 6.5–6.8| CEE 7/7 Schuko| 210 lbs. (95 kg)
230–240 (CE)| 1570–1710| 6.8–7.1| BS-1363| 210 lbs. (95 kg)

The shaded areas contain electrical information for International models only.
Electrical Rating Chart — GRCDH Models

Model| Voltage| Watts| Amps| Plug Configuration| Shipping Weight
---|---|---|---|---|---
GRCDH-1P| 120| 660| 5.5| NEMA 5-15P| 90 lbs. (41 kg)
220| 634| 2.9| CEE 7/7 Schuko or BS-1363| 90 lbs. (41 kg)
240| 697| 2.9| CEE 7/7 Schuko or AS 3112| 90 lbs. (41 kg)
220–230 (CE)| 634–693| 2.9–3.0| CEE 7/7 Schuko| 90 lbs. (41 kg)
230–240 (CE)| 640–697| 2.8–2.9| BS-1363| 90 lbs. (41 kg)
GRCDH-2P| 100| 976| 9.8| NEMA 5-15P| 124 lbs. (56 kg)
120| 1030| 8.6| NEMA 5-15P| 124 lbs. (56 kg)
220| 939| 4.3| CEE 7/7 Schuko or BS-1363| 124 lbs. (56 kg)
240| 1052| 4.4| CEE 7/7 Schuko or AS 3112| 124 lbs. (56 kg)
220–230 (CE)| 939–1026| 4.3–4.5| CEE 7/7 Schuko| 124 lbs. (56 kg)
230–240 (CE)| 926–1026| 4.3–4.5| BS-1363| 124 lbs. (56 kg)
GRCDH-3P| 100| 1201| 12.0| NEMA 5-15P| 156 lbs. (71 kg)
120| 1255| 10.5| NEMA 5-15P| 156 lbs. (71 kg)
220| 1145| 5.2| CEE 7/7 Schuko or BS-1363| 156 lbs. (71 kg)
240| 1277| 5.3| CEE 7/7 Schuko or AS 3112| 156 lbs. (71 kg)
220–230 (CE)| 1145–1251| 5.2–5.4| CEE 7/7 Schuko| 156 lbs. (71 kg)
230–240 (CE)| 1173–1277| 5.1–5.3| BS-1363| 156 lbs. (71 kg)
GRCDH-1PD| 100| 1038| 10.4| NEMA 5-15P| 120 lbs. (54 kg)
120| 1110| 9.3| NEMA 5-15P| 120 lbs. (54 kg)
220| 1136| 5.2| CEE 7/7 Schuko or BS-1363| 120 lbs. (54 kg)
240| 1177| 4.9| CEE 7/7 Schuko or AS 3112| 120 lbs. (54 kg)
220–230 (CE)| 1136–1242| 5.2–5.4| CEE 7/7 Schuko| 120 lbs. (54 kg)
230–240 (CE)| 1081–1177| 4.7–4.9| BS-1363| 120 lbs. (54 kg)
GRCDH-2PD| 120| 1460| 12.2| NEMA 5-15P ***| 174 lbs. (79 kg)
220| 1309| 5.9| CEE 7/7 Schuko or BS-1363| 174 lbs. (79 kg)
240| 1557| 6.5| CEE 7/7 Schuko or AS 3112| 174 lbs. (79 kg)
220–230 (CE)| 1309–1430| 5.9–6.2| CEE 7/7 Schuko| 174 lbs. (79 kg)
230–240 (CE)| 1430–1557| 6.2–6.5| BS-1363| 174 lbs. (79 kg)
GRCDH-3PD| 120| 1960| 16.3| NEMA 5-20P †**| 220 lbs. (100 kg)
220| 1666| 7.6| CEE 7/7 Schuko or BS-1363| 220 lbs. (100 kg)
240| 1982| 8.3| CEE 7/7 Schuko or AS 3112| 220 lbs. (100 kg)
220–230 (CE)| 1666–1820| 7.6–7.9| CEE 7/7 Schuko| 220 lbs. (100 kg)
230–240 (CE)| 1820–1982| 7.9–8.3| BS-1363| 220 lbs. (100 kg)

The shaded areas contain electrical information for International models only.

• NEma 5-20P for Canada.
  † NEma 5-30P for Canada. Not available for Canada with Backlit Base Sign Holder.
  Electrical Rating Chart — GRHD Models

Model| Voltage| Watts| Amps| Plug Configuration| Shipping Weight
---|---|---|---|---|---
GRHD-2P| 120| 940| 7.8| NEMA 5-15P| 120 lbs. (54 kg)
220| 1035| 4.7| CEE 7/7 Schuko or BS-1363| 120 lbs. (54 kg)
240| 940| 3.9| CEE 7/7 Schuko or AS 3112| 120 lbs. (54 kg)
220–230 (CE)| 1035–1131| 4.7–4.9| CEE 7/7 Schuko| 120 lbs. (54 kg)
230–240 (CE)| 863–940| 3.8–3.9| BS-1363| 120 lbs. (54 kg)
GRHD-3P| 120| 1350| 11.3| NEMA 5-15P| 143 lbs. (65 kg)
220| 1465| 6.7| CEE 7/7 Schuko or BS-1363| 143 lbs. (65 kg)
240| 1350| 5.6| CEE 7/7 Schuko or AS 3112| 143 lbs. (65 kg)
220–230 (CE)| 1465–1601| 6.7–7.0| CEE 7/7 Schuko| 143 lbs. (65 kg)
230–240 (CE)| 1240–1350| 5.4–5.6| BS-1363| 143 lbs. (65 kg)
GRHD-4P| 120| 1785| 14.9| NEMA 5-20P| 215 lbs. (98 kg)
120/208| 1785| 7.7| NEMA 14-20P| 215 lbs. (98 kg)
120/240| 1785| 7.7| NEMA 14-20P| 215 lbs. (98 kg)
220| 1930| 8.8| CEE 7/7 Schuko or BS-1363| 215 lbs. (98 kg)
240| 1785| 7.4| CEE 7/7 Schuko or AS 3112| 215 lbs. (98 kg)
220–230 (CE)| 1930–2109| 8.8–9.2| CEE 7/7 Schuko| 215 lbs. (98 kg)
230–240 (CE)| 1639–1785| 7.1–7.4| BS-1363| 215 lbs. (98 kg)
GRHD-2PD| 120| 1310| 10.9| NEMA 5-15P| 150 lbs. (68 kg)
220| 1223| 5.6| CEE 7/7 Schuko or BS-1363| 150 lbs. (68 kg)
240| 1310| 5.5| CEE 7/7 Schuko or AS 3112| 150 lbs. (68 kg)
220–230 (CE)| 1220–1333| 5.6–5.8| CEE 7/7 Schuko| 150 lbs. (68 kg)
230–240 (CE)| 1203–1310| 5.2–5.5| BS-1363| 150 lbs. (68 kg)
GRHD-3PD| 120| 1755| 14.6| NEMA 5-20P| 188 lbs. (85 kg)
220| 1603| 7.3| CEE 7/7 Schuko or BS-1363| 188 lbs. (85 kg)
240| 1755| 7.3| CEE 7/7 Schuko or AS 3112| 188 lbs. (85 kg)
220–230 (CE)| 1603–1753| 7.3–7.6| CEE 7/7 Schuko| 188 lbs. (85 kg)
230–240 (CE)| 1612–1755| 7.0–7.3| BS-1363| 188 lbs. (85 kg)
GRHD-4PD| 120| 2480| 20.7| NEMA 5-30P| 230 lbs. (104 kg)
120/208| 2480| 11.9| NEMA 14-20P| 230 lbs. (104 kg)
120/240| 2480| 11.9| NEMA 14-20P| 230 lbs. (104 kg)
220| 2288| 10.4| CEE 7/7 Schuko or BS-1363| 230 lbs. (104 kg)
240| 2480| 10.3| CEE 7/7 Schuko or AS 3112| 230 lbs. (104 kg)
220–230 (CE)| 2288–2501| 10.4–10.9| CEE 7/7 Schuko| 230 lbs. (104 kg)
230–240 (CE)| 2278–2480| 9.9–10.3| BS-1363| 230 lbs. (104 kg)

The shaded areas contain electrical information for International models only.
Electrical Rating Chart — GRHDH Models

Model| Voltage| Watts| Amps| Plug Configuration| Shipping Weight
---|---|---|---|---|---
GRHDH-2P| 120| 1190| 9.9| NEMA 5-15P| 125 lbs. (57 kg)
220| 1179| 5.4| CEE 7/7 Schuko or BS-1363| 125 lbs. (57 kg)
240| 1212| 5.0| CEE 7/7 Schuko or AS 3112| 125 lbs. (57 kg)
220–230 (CE)| 1179–1289| 5.4–5.6| CEE 7/7 Schuko| 125 lbs. (57 kg)
230–240 (CE)| 1113–1212| 4.8–5.0| BS-1363| 125 lbs. (57 kg)
GRHDH-3P| 120| 1600| 13.3| NEMA 5-15P | 162 lbs. (73 kg)
220| 1584| 7.2| CEE 7/7 Schuko or BS-1363| 162 lbs. (73 kg)
240| 1622| 6.8| CEE 7/7 Schuko or AS 3112| 162 lbs. (73 kg)
220–230 (CE)| 1584–1731| 7.2–7.5| CEE 7/7 Schuko| 162 lbs. (73 kg)
230–240 (CE)| 1489–1622| 6.5–6.8| BS-1363| 162 lbs. (73 kg)
GRHDH-4P| 120| 2285| 19.0| NEMA 5-20P| 215 lbs. (98 kg)
120/208| 2285| 9.8| NEMA 14-20P| 215 lbs. (98 kg)
120/240| 2285| 9.8| NEMA 14-20P| 215 lbs. (98 kg)
220| 2253| 10.2| CEE 7/7 Schuko or BS-1363| 215 lbs. (98 kg)
240| 2329| 9.7| CEE 7/7 Schuko or AS 3112| 215 lbs. (98 kg)
220–230 (CE)| 2253–2463| 10.2–10.7| CEE 7/7 Schuko| 215 lbs. (98 kg)
230–240 (CE)| 2139–2329| 9.3–9.3| BS-1363| 215 lbs. (98 kg)
GRHDH-2PD| 120| 1560| 13.0| NEMA 5-15P | 175 lbs. (79 kg)
220| 1532| 7.0| CEE 7/7 Schuko or BS-1363| 175 lbs. (79 kg)
240| 1582| 6.6| CEE 7/7 Schuko or AS 3112| 175 lbs. (79 kg)
220–230 (CE)| 1532–1671| 7.0–7.3| CEE 7/7 Schuko| 175 lbs. (79 kg)
230–240 (CE)| 1453–1582| 6.3–6.6| BS-1363| 175 lbs. (79 kg)
GRHDH-3PD| 120| 2005| 16.7| NEMA 5-20P ♦| 188 lbs. (85 kg)
220| 1962| 8.9| CEE 7/7 Schuko or BS-1363| 188 lbs. (85 kg)
240| 2027| 8.4| CEE 7/7 Schuko or AS 3112| 188 lbs. (85 kg)
220–230 (CE)| 1962–2145| 8.9–9.3| CEE 7/7 Schuko| 188 lbs. (85 kg)
230–240 (CE)| 1862–2027| 8.1–8.4| BS-1363| 188 lbs. (85 kg)
GRHDH-4PD| 120| 2980| 24.8| NEMA 5-30P ‡| 240 lbs. (109 kg)
120/208| 2980| 12.9| NEMA 14-20P| 240 lbs. (109 kg)
120/240| 2980| 12.9| NEMA 14-20P| 240 lbs. (109 kg)
220| 2941| 13.4| CEE 7/7 Schuko or BS-1363| 240 lbs. (109 kg)
240| 3024| 12.6| CEE 7/7 Schuko or AS 3112| 240 lbs. (109 kg)
220–230 (CE)| 2941–3214| 13.4–14.0| CEE 7/7 Schuko| 240 lbs. (109 kg)
230–240 (CE)| 2777–3024| 12.1–12.6| BS-1363| 240 lbs. (109 kg)

The shaded areas contain electrical information for International models only.

• NEma 5-20P for Canada.
  ♦ NEma 5-30P for Canada.
  ‡ Not available for Canada.

Dimensions — GRCD Series

Model| Width (A)| Depth (B)| Height (C)| Footprint Width (D)| Footprint Depth (E)| Heated Shelf Width (F)
---|---|---|---|---|---|---
GRCD-1P and GRCDH-1P| 20-5/8″ (524 mm)| 26″ (660 mm)| 24″ (610 mm)| 18-1/8″ (461 mm)| 23-5/8″ (600 mm)| 18-1/8″ (460 mm)
GRCD-2P and GRCDH-2P| 32-1/2″ (826 mm)| 26″ (660 mm)| 24″ (610 mm)| 30-1/2″ (775 mm)| 23-5/8″ (600 mm)| 30″ (762 mm)
GRCD-3P and GRCDH-3P| 45-1/2″ (1156 mm)| 26″ (660 mm)| 24″ (610 mm)| 43-1/2″ (1105 mm)| 23-5/8″ (600 mm)| 43″ (1092 mm)
GRCD-1PD and GRCDH-1PD| 20-5/8″ (524 mm)| 26″ (660 mm)| 31-7/8″ (809 mm)| 18-1/8″ (461 mm)| 23-5/8″ (600 mm)| 18-1/8″ (460 mm)
GRCD-2PD and GRCDH-2PD| 32-1/2″ (826 mm)| 26″ (660 mm)| 31-7/8″ (809 mm)| 30-1/2″ (775 mm)| 23-5/8″ (600 mm)| 30″ (762 mm)
GRCD-3PD and GRCDH-3PD| 45-1/2″ (1156 mm)| 26″ (660 mm)| 31-7/8″ (809 mm)| 43-1/2″ (1105 mm)| 23-5/8″ (600 mm)| 43″ (1092 mm)

NOTE: On single shelf units, the interior height dimension without the pan enclosure installed is 14-1/8″ (359 mm).
NOTE: On dual shelf units, the lower shelf interior height dimension without the pan enclosure installed is 10-1/4″ (260 mm). The upper shelf interior height dimension without the pan enclosure installed is 9″ (229 mm).
NOTE: On dual shelf units, the interior usable space dimension for the upper shelf is as follows:

• 15″ (381 mm) deep
• 18″ (457 mm) wide for -1PD model
• 30″ (762 mm) wide for -2PD models
• 43″ (1092 mm) wide for -3PD models

Dimensions—GRHD Series

Model| Width (A)| Depth (B)| Height (C)| Footprint Width (D)| Footprint Depth (E)| Heated Shelf Width (F)
---|---|---|---|---|---|---
GRHD-2P and GRHDH-2P| 32-1/2″ (826 mm)| 26″ (660 mm)| 25″ (635 mm)| 30″ (763 mm)| 23-5/8″ (600 mm)| 28″ (711 mm)
GRHD-3P and GRHDH-3P| 45-1/2″ (1156 mm)| 26″ (660 mm)| 25″ (635 mm)| 43″ (1093 mm)| 23-5/8″ (600 mm)| 41″ (1014 mm)
GRHD-4P and GRHDH-4P| 58-1/2″ (1486 mm)| 26″ (660 mm)| 25″ (635 mm)| 56″ (1423 mm)| 23-5/8″ (600 mm)| 54″ (1372 mm)
GRHD-2PD and GRHDH-2PD| 32-1/2″ (826 mm)| 26″ (660 mm)| 30″ (764 mm)| 30″ (763 mm)| 23-5/8″ (600 mm)| 28″ (711 mm)
GRHD-3PD and GRHDH-3PD| 45-1/2″ (1156 mm)| 26″ (660 mm)| 30″ (764 mm)| 43″ (1093 mm)| 23-5/8″ (600 mm)| 41″ (1014 mm)
GRHD-4PD and GRHDH-4PD| 58-1/2″ (1486 mm)| 26″ (660 mm)| 30″ (764 mm)| 56″ (1423 mm)| 23-5/8″ (600 mm)| 54″ (1372 mm)

INSTALLATION

General
Glo-Ray ® Heated Display Cases are shipped with most components pre-assembled. Care should be taken when unpacking shipping cartons to avoid damage to the unit and components enclosed.
WARNING
ELECTRIC SHOCK HAZARD: unit is not weatherproof. Locate the unit indoors where the ambient air temperature is a minimum of 70°F (21°C).
FIRE HAZARD: Locate the unit a minimum of 1″ (25 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.
CAUTION
Locate the unit at the proper counter height in an area that is convenient for use. The location should be level to prevent the unit or its contents from falling accidentally and strong enough to support the weight of the unit and contents.
The National Sanitation Foundation (NSF) requires that units over 36″ (914 mm) in width or weighing more than 80 lbs. (36 kg) either be sealed to or raised above the installation surface. If the unit cannot be sealed at the point of use, 4″ (102 mm) legs are included to allow for proper cleaning access below the unit.
Transport unit in upright position only. Before moving or tipping the unit, secure all glass surfaces, doors, pan rails, and/or skirts with tape, and drain water from humidified units. Failure to do so may result in damage and injury.
NOTICE
Do not remove rubber shipping tabs or tape from glass surfaces until the legs have been installed. Damage to glass could occur.
NOTE:
The unit must be transported in the upright position.

1. Remove the unit from the carton. Two people are required for this step.
   NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See the IMPORTANT OWNER INFORMATION section for details.

2. Perform either “assembling GRCD models” or “assembling GRHD models” in this section, depending on the unit.

3. Place the unit in the desired location.
   • Locate the unit in an area where the ambient air temperature is constant and at a minimum of 70° F (21° C). avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods, air conditioning ducts, exterior doors).
   • make sure the unit is at the proper counter height in an area convenient for use.
   • make sure the countertop is level and strong enough to support the weight of the unit and food product.
   • make sure all the feet on the bottom of the unit are positioned securely on the countertop.

Assembling GRCD Models
Position the unit upright on the counter near the location it will be used. installation of the following items is required before operating the unit.

1. Remove the plastic bag containing the 4″ (102 mm) adjustable legs from inside the unit.

2. Remove the pan rail or pan skirt.

3. Remove the front curved glass by rotating it partially forward and lifting it straight up and off. Discard the rubber packing strips.

4. Remove rear doors by sliding each door to the center then lifting up and tilting out of the bottom channel. Discard the protective cardboard on top of each door.
   NOTE: Do not remove the plastic glides from the top of the door glass.
   NOTE: Models GRCD-1P and GRCDH-1P have a single, hinged door that does not need to be removed.
   NOTICE
   Do not lay the unit on the side with the control panel or in front of a curved glass unit. Damage to the unit could occur.

5. Carefully lay the unit on its side. Two people are required for this step.

6. Install the 4″ (102 mm) legs to the bottom of the unit. Hand tightens the legs until snug. Do not over-tighten. NOTE: The feet on the 4″ legs are adjustable for leveling the unit. Use a 5/8″ (16 mm) open-end wrench to make leveling adjustments once the unit is placed in its final position.

7. Return the unit to the upright position. Two people are required for this step.

8. Remove tape and protective packaging from all surfaces of the unit and any accessories.

9. Install the pan rail or pan skirt.

10. Install the rear doors and front curved glass.

Assembling GRHD Models

1. Remove the plastic bag containing the 4″ (102 mm) adjustable legs from inside the unit.

2. Remove the pan skirts and water reservoir(s) from inside the unit (GRHDH models).

3. Remove rear doors by sliding each door to the center and then lifting it up and out of the bottom channel. Discard the protective cardboard on top of each door.
   NOTICE
   Do not lay the unit on the side with the control panel or in front of a heated display unit. Damage to the unit could occur.

4. Carefully lay the unit on its side. Two people are required for this step.

5. Install the 4″ (102 mm) legs to the bottom of the unit. Hand tightens the legs until snug. Do not over-tighten.
   NOTE: The feet on the 4″ (102 mm) legs are adjustable for leveling the unit. Use a 5/8″ (16 mm) open-end wrench to make leveling adjustments once the unit is placed in its final position.
   NOTE: If the unit is supplied with the optional Slant Leg Kit, see the OPTIONS AND ACCESSORIES section for installation instructions.

6. Return the unit to the upright position. Two people are required for this step.

7. Remove tape and protective packaging from all surfaces of the unit and any accessories.

8. Install the pan skirts and water reservoir (GRHDH models).
   NOTE: If the unit is supplied with the optional Display Sign Holder, see the OPTIONS AND ACCESSORIES section for installation instructions.

OPERATION

General
Use the following procedures to operate the Glo-Ray ® Heated Display Cases.
WARNING
Read all safety messages in the IMPORTANT SAFETY INFORMATION section before operating this equipment.
Do not place food products directly onto shelves. The food product must be wrapped, boxed, or on a food pan.
Startup
Perform the following step for the startup of all models and then proceed to the appropriate section for the remaining steps for a startup. 1. Plug the unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for details.
GRCD and GRHD (Non-Humidified) Models

1. Move the Power ON/OFF (I/O) switch on the base to the ON (i) position.

2. Turn the BASE HEAT CONTROL to the desired temperature setting.

3. Turn the TOP HEAT CONTROL and the CENTER HEAT CONTROL (dual units only) to the desired temperature setting.
   NOTE: On dual shelf models, the TOP HEAT and CENTER HEAT indicator lights will illuminate when controls are in the ON position.
   CAUTION
   BURN HAZARD: Some exterior surfaces on the unit will get hot. use caution when touching these areas.

4. Allow unit 30 minutes to reach operating temperature.

GRCDH and GRHDH (Humidified) Models

1. Remove the reservoir cover from the water reservoir (two covers on GRHDH-4P and -4PD models).

2. Fill the water reservoir with softened or distilled water. Each reservoir has a 2 quart (1.9 liters) capacity.
   NOTE: The use of softened or distilled water is recommended to preserve the life of electrical and mechanical components. If hard water is used, the reservoir will require periodic cleaning and deliming. See the MAINTENANCE section for deliming instructions.

3. Move the Power ON/OFF (i/O) switch to the ON (i) position.
   • if the red Low Water indicator is on, press the red Reset Button located to the left of the indicator light.
   NOTE: LOW WATER indicator light glows yellow on CE units.
   NOTE: The reservoir capacity permits uninterrupted operation for approximately 4 hours, depending on the settings and how frequently the door is opened. When the red LOW WATER indicator is lit, add water to the reservoir and press the red Reset Button.

4. Rotate the HUMIDITY CONTROL to the desired position.
   • The HUMIDITY ON indicator (green) will light up to show that humidity is on. The LOW WATER indicator (red) will light when the water reservoir is empty.
   • The unit can be run without humidity by turning the HUMIDITY CONTROL to the OFF (O) position.

5. Re-install the reservoir cover.

6. Turn the BASE HEAT CONTROL to the desired temperature setting.

7. Turn the TOP HEAT CONTROL and the CENTER HEAT CONTROL (dual units only) to the desired temperature setting.
   NOTE: On dual shelf models, the TOP HEAT and CENTER HEAT indicator lights will illuminate when controls are in the ON position.
   NOTE: Temperature and humidity settings may vary depending upon product make-up and consistency.
   CAUTION
   BURN HAZARD: Some exterior surfaces on the unit will get hot. use caution when touching these areas.

8. Allow the unit for 30 minutes to reach operating temperature.

Shutdown
Perform the following steps for the shutdown of all models.

1. Move the Power ON/OFF (i/O) switch on the base to the OFF (O) position.
2. Perform the “Daily Cleaning” procedure in the MAINTENANCE section of this manual.

MAINTENANCE

General
Hatco Glo-Ray Heated Display Cases are designed for maximum durability and performance, with minimum maintenance.
WARNING
ELECTRIC SHOCK HAZARD:

• Turn OFF the power switch, unplug the power cord, and allow the unit to cool before performing any cleaning, adjustments, or maintenance.
• DO NOT submerge or saturate with water. unit is not waterproof. Do not operate if the unit has been submerged or saturated with water.
• Do not steam clean or use excessive water on the unit.
• This unit is not “jet-proof” construction. Do not use a jet clean spray to clean this unit.
• This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
• Do not clean the unit when it is energized or hot.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350.

Daily Cleaning
To preserve the finish of the unit as well as maintain performance, it is recommended that the unit be cleaned daily.
NOTICE
Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch the finish of the unit, marring its appearance and making it susceptible to soil accumulation.

1. Turn off the unit, unplug the power cord, and allow the unit to cool.

2. Wipe down all exterior and interior surfaces. a non-abrasive cleaner may be used for difficult stains. Hard-to-reach areas should be cleaned using a small brush and mild soap.
   • Make sure to clean the interior of the unit thoroughly.
   • Rear doors can be removed by sliding each door to the center then lifting up and tilting out of the bottom channel.
   • Clean the glass front, side, and rear panels using ordinary glass cleaner and a damp, soft cloth or paper towel.

3. Empty and clean the water reservoir using a damp cloth (humidified units only).

4. Wipe dry the entire unit with a clean, non-abrasive cloth.

Removing Lime and Mineral Deposits
Use the following procedure for periodic cleaning and deliming of the water reservoir on humidified models.
NOTICE
The use of distilled water in the water reservoir of humidified units is recommended to preserve the life of electrical and mechanical components. If non-distilled water is used, the reservoir will require periodic cleaning and deliming (refer to the MAINTENANCE section for the cleaning procedure). unit failure due to lime or mineral deposits is not covered under warranty.
NOTE: The lime and mineral content of the water used for daily operation will determine how often the deliming procedure must be performed.
NOTE: Perform this procedure when the unit will not be used for a period of time, such as at the end of the day.

1. Move the Power ON/OFF (I/O) switch to the OFF (O) position and unplug the power cord. allow the unit to cool.
2. Remove the water reservoir cover and water reservoir. Empty the water reservoir.
3. Reinstall the water reservoir.
4. Fill the water reservoir with a mixture of 75% water and 25% white vinegar. Do not use flavored vinegar.
5. Plug in and turn on the unit. allow the unit to run for 30 minutes.
6. Move the Power ON/OFF (I/O) switch to the OFF (O) position and unplug the power cord. allow the unit to cool.
7. Empty the deliming mixture from the water reservoir.
8. Continue to fill and rinse the water reservoir with clean water until the reservoir is clean.
9. Install the water reservoir into the unit and fill the reservoir as usual for daily operation.
10. Install the water reservoir cover.

Replacing Display Light Bulbs
WARNING
Use only light bulbs that meet or exceed National Sanitation Foundation (NSF) standards and are specifically designed for food-holding areas. Breakage of light bulbs not specially coated could result in personal injury and/or food contamination.
The display lights are incandescent light bulbs that illuminate the warming area. Each bulb has a special coating to guard against injury and food contamination in the event of breakage.

1. Turn off the unit, unplug the power cord, and allow the unit to cool.
2. Unscrew the light bulb from the unit and replace it with a new, specially-coated incandescent light bulb.
   NOTE: Hatco shatter-resistant light bulbs meet NSF standards for food holding and display areas. For 120, 120/208, and 120/240 V applications, use Hatco P/N 02.30.043.00. For 220 or 240 V applications, use Hatco P/N 02.30.058.00.

Replacing a Fuse
Use the following procedure to replace a damaged fuse(s).

1. Move the Power ON/OFF (I/O) switch to the OFF (O) position and unplug the power cord. allow the unit to cool.
2. Remove all components inside the unit.
3. Remove the glass door(s) and side panel(s).
4. Carefully lay the unit on its side. Two people are required for this step.
5. Remove the 4″ (102 mm) legs from the bottom of the unit.
6. Remove all screws on the bottom panel of the unit and remove the bottom panel.
7. Remove the damaged fuse(s) and replace them with new fuse(s).
8. Reverse the above procedure to reassemble.

OPTIONS AND ACCESSORIES

Slant Leg Kit (GRHD Series)
A slant leg kit is available as an accessory for non-humidified GRHD models. Slanted legs tilt the unit forward for optimum display of food products. Use the following procedure to install the slant leg kit.

1. Remove loose items inside the unit.
2. Remove rear doors by sliding each door to the center and then lifting it up and out of the bottom channel.
3. Carefully lay the unit on its side (requires two people).
4. Remove the screws from the bottom right and the bottom left side of the unit.
5. Position the slant leg over the screw holes with the long leg towards the rear, and install using original screws.
6. Return the unit to the upright position and adjustable the feet to the desired height. Feet have an adjustable range of 3/4″ (19 mm) to 1-1/2″ (38 mm).

Display Sign Holder (GRHD Series)
Display sign holders are available accessories for the GRHD series. Use the following procedure to install a display sign holder to the unit.

1. Remove the screws from the upper left and right sides of the unit.
2. Position the sign holder over the screw holes and install using the original screws.
3. Insert sign (not included) and slide on the plexiglass cover.

Display Sign Holder (GRCD Series)
Display sign holders are available accessories for the GRCD series. a display sign holder adds 8-1/4″ (210 mm) to the height of the unit. Use the following procedure to install a display sign holder to the unit.

1. Remove the screws from the upper left and right sides of the unit.
2. Position the sign holder over the screw holes and install using the original screws.
3. Insert sign (not included) and slide on the plexiglass cover.

Backlit Base Sign Holder (GRCD Series)
A backlit base sign holder is a factory-installed option for the GRCD series.
Mirrored Glass Doors
Mirrored Glass Doors are available options for all GRHD and GRCD models. a one-way mirror enhances food displays on the customer side while allowing the operator to review food from the rear.
Self Closing Flip-up Doors (GRCD Series)
Self-closing flip-up doors are available as a factory-installed option for the front of the GRCD dual series.
Front Sliding Door (GRHD Series)
A front sliding door is available as a factory-installed option for the GRHD series only. a front sliding door allows access from the operator and the customer side of the unit.
Flip-up Door (GRHD Series)
A flip-up door is available as a factory-installed option for the GRHD series. a flip-up door allows access from the operator and the customer side of the unit.
Sneeze Guard (GRHD Series)
A sneeze guard is available as a factory-installed option for the GRHD series. a sneeze guard takes the place of sliding doors.
Pan Skirts
Various pan skirts are available for the GRHD and GRCD series.
Food Pans and Trivets
Stainless steel food holding pans are available in either 2-1/2″ (64 mm) or 4″ (102 mm) depths. These pans are offered in full size, half size, or third size. Optional wire trivets prevent food from touching the pan bottom.
Halogen Display Light Bulbs
Shatter-resistant halogen display light bulbs can be ordered in place of the standard incandescent display light bulbs. The bulbs have a special coating to guard against injury and food contamination in the event of breakage. For 120, 120/208, and 120/240-volt applications, use Hatco P/N 02.30.081.00.

TROUBLESHOOTING GUIDE

WARNING
This unit must be serviced by trained and qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
WARNING
ELECTRIC SHOCK HAzARD: Turn OFF the power switch, unplug the power cord, and allow the unit to cool before performing any cleaning, adjustments, or maintenance.

reservoir with water. Each reservoir has a 2 quart (1.9 liters) capacity. Press the red Reset Button (located to the left of the indicator light) after filling the reservoir.
The food cavity is too hot.| Heat controls are set too high.| Adjust heat controls to a lower setting.
Heat control(s) defective.| Contact Authorized Service Agent or Hatco for assistance.
Unit plugged into incorrect/high voltage.| Verify that the voltage supply matches the electrical information listed on the unit.
The food cavity is not hot enough.| Heat controls are set too low.| Adjust heat controls to a higher setting.
Heat control(s) defective.| Contact Authorized Service Agent or Hatco for assistance.
Heating element(s) not working.| Contact Authorized Service Agent or Hatco for assistance.
The unit is on, but no lights.| Blown fuse.| Replace the blown fuse, and follow the “Replacing a Fuse” procedure in the MAINTENANCE section.
No heat.| The heating elements not working.| Contact Authorized Service Agent or Hatco for assistance.
Heat controls not working properly.| Contact Authorized Service Agent or Hatco for assistance.
Unit plugged into incorrect/low voltage.| Verify that the voltage supply matches the electrical information listed on the unit.
No heat and no lights.| Power ON/OFF (I/O) switch turned to OFF (O) position.| Move Power ON/OFF (I/O) switch to the ON (I) position.
Unit not plugged in or outlet not working.| Plug in the unit, have the outlet repaired by a certified electrician, or use a different outlet.
The circuit breaker tripped.| Reset the circuit breaker. If the circuit breaker continues to trip, contact Authorized Service Agent or Hatco for assistance.
Power ON/OFF(I/O) switch defective.| Contact Authorized Service Agent or Hatco for assistance.

Troubleshooting Questions?
if you continue to have problems resolving an issue, please contact the nearest authorized Hatco Service agency or Hatco for assistance. To locate the nearest Service agency, log onto the Hatco website at www.hatcocorp.com and click on Find Service Agent, or contact the Hatco Parts and Service
Team at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: partsandservice@hatcocorp.com

LIMITED WARRANTY

1. PRODUCT WARRANTY
   Hatco warrants the products that it manufactures (the “Products”) to be free from defects in materials and workmanship, under normal use and service, for a period of one (1) year from the date of purchase when installed and maintained in accordance with Hatco’s written instructions or 18 months from the date of shipment from Hatco. The buyer must establish the Product’s purchase date by registering the Product with Hatco or by other means satisfactory to Hatco at its sole discretion.
   Hatco warrants the following Product components to be free from defects in materials and workmanship from the date of purchase (subject to the foregoing conditions) for the period(s) of time and on the conditions listed below:
   a) One (1) year Parts and Labor Plus One (1) Additional year Parts-Only Warranty:
   Conveyor Toaster Elements (metal sheathed)
   Drawer Warmer Elements (metal sheathed)
   Drawer Warmer Drawer Rollers and Slides
   Strip Heater Elements (metal sheathed)
   Display Warmer Elements (metal sheathed air heating)
   Holding Cabinet Elements (metal sheathed air heating)
   Heated Well Elements — HW and HWB Series (metal sheathed)
   b) Two (2) year Parts and Labor Warranty:
   Induction Ranges
   c) One (1) year Parts and Labor Plus Four (4) years Parts-Only Warranty:
   3CS and FR Tanks
   d) One (1) year Parts and Labor Plus Nine (9) years Parts-Only Warranty on
   Electric Booster Heater Tanks Gas Booster Heater Tanks
   e) Ninety (90) Day Parts-Only Warranty:
   Replacement Parts
   THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR PATENT OR OTHER INTELLECTUAL PROPERTY RIGHT INFRINGEMENT. Without limiting the generality of the foregoing, SUCH WARRANTIES DO NOT COVER: Coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing; or Product misuse, tampering or misapplication, improper installation, or application of improper voltage.

2. LIMITATION OF REMEDIES AND DAMAGES
   Hatco’s liability and Buyer’s exclusive remedy hereunder will be limited solely, at Hatco’s option, to repair or replacement using new or refurbished parts or Products by Hatco or a Hatco-authorized service agency (other than where Buyer is located outside of the United States, Canada, United Kingdom, or Australia, in which case Hatco’s liability and Buyer’s exclusive remedy hereunder will be limited solely to replacement of a part under warranty) with respect to any claim made within the applicable warranty period referred to above. Hatco reserves the right to accept or reject any such claim in whole or in part. In the context of this Limited Warranty, “refurbished” means a part or Product that has been returned to its original specifications by Hatco or a Hatco-authorized service agency. Hatco will not accept the return of any Product without prior written approval from Hatco, and all such approved returns shall be made at Buyer’s sole expense. HATCO WILL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS RESULTING FROM THE USE OF OR INABILITY TO USE THE PRODUCTS OR FROM THE PRODUCTS BEING INCORPORATED IN OR BECOMING A COMPONENT OF ANY OTHER PRODUCT OR GOODS.

AUTHORIZED PARTS DISTRIBUTORS

ALABAMA
Jones Mcleod appl. Svc. Birmingham
205-251-0159| Louisiana
Chandlers Parts & Service Baton Rouge
225-272-6620| South CAROLINA
Whaley Foodservice Repair Lexington
803-996-9900| TENNESSEE
Camp Electric Memphis
901-527-7543
---|---|---|---
Arizona
Service Solutions Group Phoenix
602-234-2443
Byassee Equipment Co. Phoenix
602-252-0402| Kentucky
Service Solutions Group Lexington
859-254-8854
Service Solutions Group Louisville
502-451-5411| Maryland
Electric motor Service Baltimore
410-467-8080
GCS Service Silver Spring
301-585-7550| OKLAHOMA
Hagar Rest. Service, inc. Oklahoma City
405-235-2184
Krueger, inc. Oklahoma City
405-528-8883
CALIFORNIA
Industrial Electric Commercial Parts & Service, inc. Huntington Beach
714-379-7100
Chapman appl. Service San Diego
619-298-7106
P & D appliance Commercial Parts & Service, inc. S. San Francisco
650-635-1900| FLORIDA
Whaley Foodservice Repair Jacksonville
904-725-7800
Whaley Foodservice Repair Orlando
407-757-0851
B.G.S.I. Pompano Beach
954-971-0456
Comm. appliance Service Tampa
813-663-0313| Massachusetts
ace Service Co., inc.
Needham
781-449-4220| WISCONSIN
a.S.C., inc. madison
608-246-3160
a.S.C., inc. Milwaukee
414-543-6460
COLORADO

Hawkins Commercial appliance Englewood
303-781-5548

| Utah
La Monica’s Rest. Equip. Service Murray
801-263-3221| VIRGINIA
Daubers Norfolk
757-855-4097
Daubers Springfield
703-866-3600| WASHINGTON
3Wire Restaurant appliance Seattle
800-207-3146
GEORGIA
TWC Services Mableton
770-438-9797
Heritage Service Group Norcross
866-388-9837
Southeastern Rest. Svc. Norcross
770-446-6177| HAWAII
Burney’s Comm. Service, inc. Honolulu
808-848-1466
Food Equip Parts & Service Honolulu
808-847-4871| NEVADA
Burney’s Commercial
Las Vegas
702-736-0006
Hi. Tech Commercial Service
N. Las Vegas
702-649-4616| NEW JERSEY
Jay Hill Repair Fairfield
973-575-9145
Service Plus Flanders
973-691-6300
Missouri
General Parts Kansas City
816-421-5400
Commercial Kitchen Services St. Louis
314-890-0700
Kaemmerlen Parts & Service St. Louis
314-535-2222| MICHIGAN
Beldon’s appliance Service
Detroit
248-478-3320
Commercial Kitchen Service
Bay City
989-893-4561
midwest Food Equip. Service
Grandville
616-261-2000| NEW YORK
acme American Repairs, inc. Jamaica
718-456-6544
Alpro Service Co. Maspeth
718-386-2515
appliance installation Buffalo
716-884-7425
Duffy’s Equipment Services, inc. Buffalo
800-836-1014
3Wire Northern
Plattsburgh
800-634-5005
Duffy’s Equipment Services, inc.
Sauquoit
800-836-1014
J.B. Brady, inc.
Syracuse
315-422-9271| MINNESOTA
GCS Service
Minnetonka
800-822-2303
x20365
ILLINOIS
Parts Town Lombard
708-865-7278
Eichenauer Elec. Service Decatur
217-429-4229
midwest Elec. appl. Service Elmhurst
630-279-8000
Cone’s Repair Service moline
309-797-5323| OHIO
Akron/Canton Comm. Svc. inc.Akron
330-753-6634
Service Solutions Group Cincinnati
513-772-6600
Commercial Parts and Service Columbus
614-221-0057
Electrical appl. Repair Service Brooklyn Heights
216-459-8700
E. a. Wichman Co. Toledo
419-385-9121| Pennsylvania
Elmer Schultz Services Philadelphia
215-627-5401
FaST Comm. appl. Service Philadelphia
215-288-4800
appliance installation & Service Pittsburgh
412-809-0244
K & D Service Co. Harrisburg
717-236-9039
Electric Repair Co. Reading
610-376-5444| Texas
GCS Service Fort Worth
800-433-1804
Armstrong Repair Service Houston
713-666-7100
Cooking Equipment Specialist mesquite
972-686-6666
Commercial Kitchen Repair Co. San
Antonio
210-735-2811
INDIANA
GCS Service Indianapolis
800-727-8710| IOWA
Goodwin Tucker Group Desmoines
515-262-9308| OREGON
Ron’s Service, inc. Portland
503-624-0890| RHODE ISLAND
marshall Electric Co. Providence
401-331-1163
NEBRASKA
Anderson Electric Omaha
402-341-1414| NORTH CAROLINA
Authorized appliance Charlotte
704-377-4501| |

CANADA

ALBERTA
Key Food Equipment Service Edmonton
780-438-1690| MANITOBA
Air Rite, inc. Winnipeg
204-895-2300| NEW BRUNSWICK
Emr Services, Ltd. Moncton
506-855-4228
---|---|---
BRITISH Columbia
Key Food Equipment Service Vancouver
604-433-4484
Key Food Equipment Service Victoria
250-920-4888| ONTARIO
R.G. Henderson Ltd. Toronto
416-422-5580
Choquette – CKS, inc. Ottawa
613-739-8458| QUEBEC
Choquette – CKS, inc. Montreal
514-722-2000
Choquette – CKS, inc. Québec City
418-681-3944

UNITED KINGDOM
Marren Group Northants
+44(0)1933 665313

Register your unit online!
See the IMPORTANT OWNER INFORMATION section for details.

HATCO CORPORATION
P.O. Box 340500
Milwaukee, WI 53234-0500 U.S.A.
800-558-0607 414-671-6350
partsandservice@hatcocorp.com
www.hatcocorp.com
P/N 07.04.275.00
Form No. GRCDHDm-0916
Printed in U.S.a.
September 2016

References

• Commercial Foodservice & Restaurant Equipment | Hatco
• Commercial Foodservice & Restaurant Equipment | Hatco

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